Customer Reviews for U-Haul Moving & Storage of Medford

1,159 reviews

3118 Horseblock Rd   Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65)

(631) 714-2994

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 714-2994

3118 Horseblock Rd
Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I never had such an unpleasant experience in my life. Due to the pandemic my husband lost his job and im in long term care. We were very good customers always paid on time we knew in January we were going to be late the manager gave us till the 27th then licked us out a few days later when confronted he was rude and lied about not having the conversation. I’ve never used a storage facility that did this .

Louise V.  |  Overall Experience 
Rating:
1.0

Horribles

SANDRAL H. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

the salespersons were very helpful and friendly

Robert S. 
Rating:
5.0

Easy experience. I would recommend to anyone moving a far distance. Communication was great and they accommodated all requests I had.

Schyler C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

micheal b.  |  First Impressions 
Rating:
5.0

The best uhaul place I've worked with. Everyone is super helpful and the facilities are kept very clean.

Schyler C.  |  Online Move In 
Rating:
5.0

I never received a final receipt. I was supposed to receive one via email when I returned the van

DENISE A. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

Elena L.  |  Online Move In 
Rating:
5.0

I’ve been through a lot this past year. I was happy not to have any problems. I’ve rented from them and stored my items. The gentleman who helped me getting my unit was very nice and helpful. When I picked up my items. This young man named Sean helped me with my items. I want to thank them both for being so kind to me! Keep these gentleman .As for good help and proper upbringing is harder to find. Thankyou 🙏

D D.  |  Overall Experience 
Rating:
5.0

It could not have been easier to rent a truck here. Everything was sparkling clean. The store associates were helpful and wonderful.

CHRISTINE M P. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
5.0

Very accommodating

Karen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
4.0

Customer did not leave a comment.

CARLEENM K. 
Rating:
5.0

Everything went excellent smooth and very professional.

TADEUSZ J. 
Rating:
5.0

Right rear led tail light not working

THOMAS S. 
Rating:
4.0

Overall I was impressed and pleased. I had a very negative experience with the POD company. My pod was damaged and came two weeks late plus it was twice the price of UHaul . Leslie L

Leslie L. 
Rating:
5.0

Easy smooth transaction. Great Service. Thank You.

Robert B. 
Rating:
5.0

Curtis and the other man were absolutely Excellent!I I was very impressed by the care they had with my Delivery! I will recommend everyone I know to use Uhaul

MIcheal S. 
Rating:
5.0

fast efficient service. Price was right. Will use this site again.

JOSEPH G. 
Rating:
4.0

Everything that the Medford,NY branch (beginning location) did was on time and very professional. Everything that the Colorado branch (destination location) did was done incorrectly from start to finish. So unprofessional from start to end!!! I wish that someone from upper management would call me so that I could let them know all the things that went wrong; unfortunately I could not get past a low level manager who was aggressive and unresponsive... I would look for other avenues with different companies for my next move, and this service was not cheap!!! Buyer beware!!!

bruce G. 
Rating:
5.0

No improvements needed. Went very smoothly. Thank you!!

DAVIDS W. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Nothing to improve at this location. THEY ARE THE BEST

JOSEPHGERARD JR A. 
Rating:
5.0

Customer did not leave a comment.

Trayarn S.  |  Online Move In 
Rating:
5.0

Great staff

KEITH S. 
Rating:
5.0

Move in was smooth

jeanette l.  |  First Impressions 
Rating:
5.0

Great employees.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

Brenda A.  |  Overall Experience 
Rating:
5.0

The best place to rent …period!!!

JOSEPHGERARD JR A. 
Rating:
5.0

Everything great. Great customer service thank you

LUIS S. 
Rating:
5.0

Everything was fine. Looking to do more business with you. Enjoy your day.

LAWRENCE D.  |  Overall Experience 
Rating:
4.0

Facility was very well-maintained and staff was helpful and friendly.

Joanna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNA JR K. 
Rating:
5.0

This U-haul In Medford was awesome!!!!😎👍 It alot better Then Coram U-HAUL😳👎 I've been renting from u haul from the days when the trucks had stick Shift in them! Thank you Medford U-HAUL for job well done!👍

CRAIG C. 
Rating:
5.0

Clean, secure and well lit. Staff always made the time to answer questions and help out

LYNNE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

The staff is courteous, helpful and polite. Everything was clean, ready and organized. Thank you! C. S.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Christina was a great help providing me a rental; explained in detail of how to go about. She made the process simple and easy, was professional as well. She also showed me which products she used to sanitize and clean the rental which made me feel safer.

AVINASH A A. 
Rating:
5.0

Great service and value excellent all around

WILLIAM C. 
Rating:
5.0

Love this location. Daniel is an amazing manager and very helpful, Truly enjoy dealing with him!

DEBORAH M. 
Rating:
5.0

The staff was attentive and helpful and the move-in experience very smooth. Manager Daniel was especially professional and understanding to my needs. Would highly recommend using this location.

LUKAS V.  |  First Impressions 
Rating:
5.0

The gentleman who manages this facility and works the front desk is always there and putting in the effort and commitment to making the uhaul company shine. He is helpful and courteous and every time I need to go to the front desk for my unit or a vehicle rental he has given me friendly service.

Penni R.  |  Overall Experience 
Rating:
5.0

The 2 staff members I dealt w were a delight! Thanks

nick m.  |  First Impressions 
Rating:
5.0

Website to place order is not user friendly. Original order detail should be available to view & print at any time.

Patrice H. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

No lights in space

KEVIN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice M.  |  Overall Experience 
Rating:
5.0

Location is clean and neat, staff was very polite and friendly not to mention fast. Best U-Haul experience by far here.

PAULDANIEL III P. 
Rating:
5.0

Excellent service, excellent support, and an excellent experience overall. Thanks!

David K. 
Rating:
5.0

Customer did not leave a comment.

ARLETTE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patryk K. 
Rating:
5.0

As stressful moving out of state was, U-Haul made it so easy, everything was explained correctly and the communication thru email was awesome, all my questions were answered promptly, Thank you U-Haul

orquidea B. 
Rating:
1.0

Have the correct size truck available that was reserved. We were stuck with a much smaller truck than what was needed to move over 100 miles away. So now we are stuck with doing it twice. THANKS UHAUL everyone wants to move twice instead of once!

ERICDUTRA R. 
Rating:
5.0

Not sure if you could improve. The guys were great when I picked up. I reserved a smaller truck and when I saw it asked for a bigger one and they took care of it for me. Drop off was a piece of cake in and out in a few minutes. Last time I picked up her it was at a trailer. Love the new place looks great.

STEPHEN L. 
Rating:
5.0

Very professional service and very good pricing. Couldn't be more satisfied with installation of a hitch and bike rack on my 2009 VW rabbit.

Adnan A. 
Rating:
5.0

Customer did not leave a comment.

FRANK JR S. 
Rating:
5.0

Customer did not leave a comment.

PAULM P. 
Rating:
5.0

Great

RAYMOND C.  |  First Impressions 
Rating:
5.0

Clean new place.

HAROLDKENNETH JR E. 
Rating:
5.0

You guys are great--this was one of the smoothest transactions I've had in a long time. Everything about the process was simple--from ordering online, to getting phone call letting me know when UBox was being delivered to original location, to pick up date, to the delivery across country. I will definitely use UBox again when the situation arises.

Heather H. 
Rating:
5.0

Not at this time.

LAWRENCE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Everything was fine

LYNNE S. 
Rating:
5.0

The boys went out of there way to help me with my needs and beyond. I would highly recommend this place to everyone

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Janice M.  |  First Impressions 
Rating:
4.0

My only issue is that there are no drive up units. Otherwise, everything was perfect.

Gertrude M.  |  First Impressions 
Rating:
5.0

Great customer service and a very knowledgeable staff!

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  First Impressions 
Rating:
1.0

Absolutely awful experience, we will never use U-Haul again for any of our needs. The U-Haul location in Long Island, New York dropped off our U-Box at 5pm on "loading day", when the day was almost over. No call and no follow-up email on delivery time. Then when it came time for final delivery in Colorado, U-Box scheduling arbitrarily changed the delivery date to the next day, even though we provided our delivery date with address, photo and placement instructions a month and a half in advance. If U-Haul can't do what they agreed to in the contract with us, then why have an online reservation system with delivery scheduling details? The worst part of it is when you try to get ahold of either regional U-Box office doing the U-Box drop-off and pick-up, as well as their scheduling department, you can't get ahold of them because their phone number routes you to the 1-800 customer service queue, and half the time it hangs up on you. If you do get ahold of someone, you'll get passed off to many different people. Ultimately, U-Haul doesn't stick to its contractual obligations. I'll be reaching out to U-Haul HQ in Phoenix to report the idiots in scheduling who refused to fix the problem. I will never recommend U-Haul U-Box as a moving solution and if anyone asks, I'll let them know how awful this experience was. Kim and Anna in U-Haul U-Box refused to reverse the delivery reschedule they applied without me knowing about it. A complete customer service failure!

Eric W. 
Rating:
5.0

Customer did not leave a comment.

CAITLINA P. 
Rating:
5.0

Wonderful service and the drivers and office staff very friendly and helpful!

Jeanne M. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Very nice staff

Sherrell W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Trailer was as expected. Would like to see a little longer trailer but overall, trailer was good and pulled well.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
4.0

The local U Haul mangers were excellent . Daniel Dello Ioio of Medford NY and Devon Goode of Cumming Ga made this move a pleasure. They went beyond the norm to arrange the pickup and delivery of my items. The moving personnel were professional courteous and on time. The call centers are very hard to deal with and created a lot of frustration. Long wait time for calls to be answered and when you finally get thru the information provided was often inaccurate or of no use to resolve problems. It was my connection to the local managers that resolved the issues at hand. I would suggest you reevaluate the operation of you call centers

Simon R. 
Rating:
5.0

Customer did not leave a comment.

Margaret G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CarolAnn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIENNED P. 
Rating:
5.0

Customer did not leave a comment.

AMBER O. 
Rating:
5.0

Customer did not leave a comment.

Merced Z. 
Rating:
5.0

Friendly and knowledgeable staff. My go to place.

Robert H. 
Rating:
5.0

Chris was so friendly and flexible about scheduling, and then reassuring when I worried we might have overloaded the box. Moving is always an anxiety-producing activity and Chris helped to smooth that every step of the way.

Anna B. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

Renee T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise O. 
Rating:
5.0

An item was stolen from me white off loading my truck at the facility. I am not happy at all!!

Judith S.  |  First Impressions 
Rating:
5.0

This location is amazing and dealing with Daniel the manager is a pleasure. Always he is professional and happy to help with anything you need.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Tynesha H. 
Rating:
1.0

Customer did not leave a comment.

Bryan K. 
Rating:
2.0

The morning of delivery on August 5, 2021 it was over two hours late. and the evening of august 12, 2021 we were told between 3-5pm for pick up. it was not picked up until 730pm. We did not receive any notification about either delay. Also when ever trying to get ahold of a person to speak with after six rings it would redirect to the website and ask us for a call back. there was only one person that actually knew anything about thew ubox dealings there. Very unprofessional. and the payments from the medford branch were done overnight not during normal hours. Also the payment was taken two days after actual due date. Upon arriving at our final destination the people at uhaul in north carolina were knowledgeable. Payment was done on phone with us not overnight the day that payment was due. Our belongings were safe and secure upon arrival

Chris Y. 
Rating:
5.0

Staff was helpful and courteous thru out the entire transaction which is helpful as moving is stressful enough

ARMANDO JR D. 
Rating:
4.0

Everything went smoothly. The drivers at both ends, Medford, NY and Kang, Wa were extremely friendly and accommodating, pleasures to interact with. The shipment arrived intact, in the same condition as it was loaded. The only complaint I have is the long shipment time. It took over twenty days for it to be delivered, way longer than I expected.

Xiaoming L. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
2.0

Please learn to communicate. This whole experience was a fiasco. It started with my reservation for a self delivery being denied because no Uhauls in the area had at ubox trailer like I specifically ordered, and I was not informed, so I tried to pick it up. Then my box was delivered to a different address in the area and I wasn't informed. It also wasn't updated that it was elsewhere, so I called ahead and the location it was supposed to be at said "sure come down and pick it up", only to get there and find out it was at a location open from 9-4, not helpful. I had further issues tracking down where it was and trying to pick it up from the other location. Finally I got my box and the person instructed to attach it to my car was clueless, caused me to hit my bumper into the trailer with poor instructions, and then didn't tighten it enough so it was very jiggly until I fixed it later. I returned my box on the last day of my month rental, but my box didn't get checked in for an additional 2 days so I got billed for another full month of rent and it doesn't appear like there is any intent to reimburse me for what should be the whole month but even for most of the partial month that your records indicate I am not renting the box. Needless to say I will not be using or recommending uhaul again unless they can promise me they've gotten their act together.

Garrett W. 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  First Impressions 
Rating:
5.0

Very nice location to work with.

TAL S. 
Rating:
4.0

The A/C only worked on defrost only which did nothing. It was 95 degrees today. The truck was older with high mileage and basically not a comfortable trip. Also I was not able to return the truck to the location that I selected. This made me drive two and a half hours in traffic to return the truck to Medford NY instead of 15 minutes to the location Woodside NY that I booked when I ordered online. Not sure if I would use U Haul again.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Tal S. 
Rating:
5.0

Very convenient location

HAROLDKENNETH JR E. 
Rating:
5.0

Great service! Chris was very helpful in getting me set-up. Dan was very helpful over the phone and the return went very smoothly.

Arthur M. 
Rating:
5.0

Young man that checked in the truck was very pleasant. The desk attendant was kind and knowledgeable.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

erika b.  |  First Impressions 
Rating:
4.0

It was really difficult getting through to customer service on the phones the whole time was over 40 minutes each time. When we did get through however the staff was extremely helpful and polite.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Chuan H. 
Rating:
5.0

The process couldn't have been easier. I reserved a cargo van on line, picked it up at 8am and returned it the next morning. They have great hours, lots of vehicles and a clean store to purchase supplies. Dan, the manager, was polite, helpful and even gave me a credit for the extra gas I left in the tank. Highly recommended!

Janet C. 
Rating:
5.0

My experience was excellent. Dan, was very responsible and extremely helpful. Will definitely use Uhaul again. Regards, Dennis Grobe

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Biljana S. 
Rating:
5.0

U hauls` phone system is terrible, in that there are too many prompts, and when you finally get to where you might talk to a real person there is a 20 minute queue. When I tried to phone the actual Uhaul locations, it would transfer me back to the same series of prompts and 20 minute queue.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Avalon M. 
Rating:
5.0

Customer did not leave a comment.

Stuart T. 
Rating:
5.0

Daniel is an amazing manager friendly helpful and knowledgeable.

Louise V.  |  First Impressions 
Rating:
5.0

Keep an eyes on the temp control It was at least 10 degrees too warm I specifically need temp control Many thanks

Taffy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daria F.  |  Online Move In 
Rating:
5.0

Clean, Friendly Staff, Competitive Pricing, Easy Access to anything you need, boxes, carts, trolleys they got in house.

eric n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERMAINE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda A.  |  First Impressions 
Rating:
5.0

The guy Mike i think was his name was extremely helpful and stayed late to help me.

JESSA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene M.  |  Online Move In 
Rating:
5.0

I’m moving from my apartment in with my dad due to my mom’s passing. It’s been a very stressful time but the staff at U-Haul made it so easy. I reserved a storage unit online then went there to finalize the details. The whole process took no time at all and it eased my anxiety from this whole situation.

Josette G.  |  First Impressions 
Rating:
5.0

Personnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.

Patricia K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dennis G.  |  First Impressions 
Rating:
5.0

All the employees were above and beyond helpful.

kevin p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

Very nice and helpful

LYNNE S.  |  First Impressions 
Rating:
5.0

After a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.

Penni R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johan C.  |  First Impressions 
Rating:
5.0

Renting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!

Lauren R.  |  First Impressions 
Rating:
4.0

The facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!

Myel H.  |  First Impressions 
No reviews have been submitted for this location.

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