Customer Reviews for U-Haul Moving & Storage of Medford

890 reviews

3118 Horseblock Rd   Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65)

(631) 714-2994

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 714-2994

3118 Horseblock Rd
Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

EMERSONM S. 
Rating:
5.0

Customer did not leave a comment.

kirsten S. 
Rating:
5.0

Customer did not leave a comment.

AM G. 
Rating:
4.0

The customer service is great at the desk on your Medford location. And making the reservation on line before the pick up of the rental, makes the transaction nais an easy. Best regards to the Uhaul Team. From Luis Ramirez.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

AARIZ SAJJAD R. 
Rating:
5.0

Customer did not leave a comment.

ALICE B. 
Rating:
5.0

Customer did not leave a comment.

Joel O. 
Rating:
5.0

UBox was supposed to be delivered early in day on Friday but did not arrive until sunset.

Lee G. 
Rating:
5.0

Nothing to improve here. Daniel and his staff are doing a great job.

JOSEPH A. 
Rating:
4.0

1. never received the (stated in e-mail) details confirmation phone call 2. unaware of change in pick-up location until I arrived at the initially 'confirmed' pick-up location 3. waited over 25 minutes on hold (attempting to confirm p/up details) before I gave up

joseph A. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

JOHNANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Look no further. This is the best spot to rent from. Big selection and great staff.

JOSEPH A. 
Rating:
5.0

Your reps were excellent. Courteous and well informed. I was especially pleased with the young man who checked us in.

James B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Service was excellent

ROBERT R. 
Rating:
5.0

Very nice and helpful

LYNNE S.  |  First Impressions 
Rating:
5.0

Very efficient and friendly staff. A pleasure to use this site.

SALVATORE F. 
Rating:
5.0

The best place hands down to rent at.

Joseph A. 
Rating:
5.0

After a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.

Penni R.  |  First Impressions 
Rating:
5.0

Love the new spot!

ALEXANDERGABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

Johan C. 
Rating:
5.0

Customer did not leave a comment.

Johan C.  |  First Impressions 
Rating:
5.0

The staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.

GLENN D.  |  First Impressions 
Rating:
5.0

the service provided was excellent, timely and very efficient.

David R. 
Rating:
4.0

At this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.

Wayne G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dayana P. 
Rating:
5.0

Customer did not leave a comment.

tyler C. 
Rating:
2.0

The initial contract was for delivery to South Carolina home on or before February 9th. Follow up conversations agreed that delivery would be confirmed for February 5th. It turns out that the containers did not even leave the Medford location until February 5th.

Betty P. 
Rating:
2.0

Customer did not leave a comment.

Biagino P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMANUEL R. 
Rating:
5.0

Had a terrible vibration for the duration of the ride.. trailer was clean, didn't have time to swap out unit for another

STEPHENE P. 
Rating:
5.0

Customer did not leave a comment.

ALLENROGER W. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

The associate was excellent

HELEENA B. 
Rating:
5.0

I had to get my rental from a location that was further from my house than the one I originally called due to your equipment availability. Then you charged me miles for the extra travel. You should have adjusted my miles to the location closest to my house.

michael G. 
Rating:
5.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Staff was incredibly nice and helpful, honestly couldn't believe the high level of customer service for a 1 day truck rental. Highly recommend

DANIELJ F. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
1.0

No employee was wearing masks other than the single employee helping me

HUNTER F. 
Rating:
5.0

very good

WILLIAM JR S. 
Rating:
5.0

Customer did not leave a comment.

ERASMO R. 
Rating:
5.0

None noted

HOPETONST PATRIC G. 
Rating:
3.0

Dry service not welcoming. The truck needed an oil change. It wasn't driving the way it should definitely could've been cleaned before they passed it off. No discounts for first responders ????

claudio V. 
Rating:
5.0

I am so glad this facility is almost finished. The entire setup is very convenient.

IRINA R. 
Rating:
5.0

very good

Andrew N. 
Rating:
4.0

Customer did not leave a comment.

Aranise T.  |  Overall Experience 
Rating:
5.0

Love of God employees were courteous and efficient

CINDY W. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Staff were efficient and professional

CHRISTOPHER H. 
Rating:
5.0

Excellent friendly staff. Always on point! Wouldn't use any other location

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

U Box went across country without a hitch and worked great.

Bernard K. 
Rating:
5.0

Customer did not leave a comment.

LAURENT B. 
Rating:
5.0

Customer did not leave a comment.

LASHELLE T. 
Rating:
5.0

The return location was not very convenient, the location in port orange was not open within time span

fabio R. 
Rating:
4.0

There were two guys here. One, who seemed to be the higher up, was nice and helpful. The other, a younger guy, didn't have a mask at all and seemed disinterested.

Val S. 
Rating:
5.0

Good Service and efficient to get in and out..

STEPHENM S. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

STEVENJAMES C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
2.0

Customer did not leave a comment.

JILL L. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

I picked up the UBox on the trailer and brought it back to the facility to store. I can nit say enough about the people who work there. It was pleasant and super easy. Thanks Dan!!!

Antoinette G. 
Rating:
5.0

Customer did not leave a comment.

EDDY G. 
Rating:
5.0

Thank you..

John F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

No need to improve the service was excellent and speedy, and check out was quick.

jim N. 
Rating:
5.0

Not much, your MGM Mr Dan is the best

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET W. 
Rating:
5.0

Have new lobby up and running

Frank N S. 
Rating:
5.0

Everything was as I expected, ready to go.

MAURO D. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Very satisfied. Service reps very nice and helpful.

gerald M. 
Rating:
3.0

Check your trucks for mechanical issues.

Vincent B. 
Rating:
5.0

Chris the driver was a pleasure to deal with! He knew where to place the box even I pointed to a different spot.The best thing and most important thing in my opinion was the great phone communication with this office. Thanks, I am awaiting my box in Erie Colorado.

Perry L. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

bernard Z. 
Rating:
5.0

Great people

george C. 
Rating:
5.0

Promote your general manager of this location to corporate!.... I have never had a more seamless experience, he should be a guideline for Uhaul not just this location.

SAMANTHARACHAEL V. 
Rating:
5.0

The branch staff is great..Always helpful and accommodating.

NEIL Z. 
Rating:
4.0

I have rented several times & have not been able to check in online. The process should be easy to use, but it is not. Forces me to do everything in person. I was able to reserve vehicle online w/o difficulty.

Virginia G. 
Rating:
5.0

Customer did not leave a comment.

frank F. 
Rating:
4.0

Rain somehow got into equipmetnt with heavy rain. A bit disappointing.

Linda P. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

My rental was made simple with the staff.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL A. 
Rating:
5.0

Move out of trailer

GARY K. 
Rating:
4.0

It will be better when the new office check-in space is done. The truck had been smoked in - ashes still in the ash tray and fairly smelly as the ride went on. I have an allergy, and if I hadn't already been underway when I discovered it, I would have asked for a different truck. Thankfully it was a short move, or I would have gotten sick.

Susan M. 
Rating:
4.0

Nothing Very curtious and knowledgabke

Nancy B. 
Rating:
5.0

Nothing, zI am completely satisfied, Thank you.

charles M. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINASHERELL C. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
1.0

The night before we were told we had to go to a different location which added an hour on to my move. Picked up truck and realized as we were loading up that it had an almost flat tire. Stopped and put air in it but was nervous the whole trip and had to drive real slow. Was told when we dropped off we would get some compensation. Got nothing.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

SIVARAM I. 
Rating:
5.0

Renting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!

Lauren R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

concetta a.  |  First Impressions 
Rating:
4.0

The facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!

Myel H.  |  First Impressions 
Rating:
5.0

FANTASTIC

Elena R.  |  Overall Experience 
Rating:
5.0

upon closing my unit the staff was very accommodating with the drop off and pick up of my ubox

peter b.  |  Overall Experience 
Rating:
5.0

I rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.

Dennis L.  |  Overall Experience 
Rating:
5.0

They were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.

Cathryn D.  |  Overall Experience 
Rating:
5.0

Everyone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.

Michael U.  |  Overall Experience 
Rating:
5.0

All of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.

rose s.  |  Overall Experience 
Rating:
5.0

Thank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!

Natalie S.  |  Overall Experience 
Rating:
5.0

The facility is under major renovation and upgrade which affected my first two responses.

daniel b.  |  Overall Experience 
Rating:
3.0

Some of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.

Eisen G.  |  Overall Experience 
Rating:
4.0

First went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY

Thomas C.  |  Overall Experience 
Rating:
5.0

It is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.

Alysia F.  |  Overall Experience 
Rating:
5.0

Moved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.

Kevin G.  |  Overall Experience 
No reviews have been submitted for this location.

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