Customer Reviews for U-Haul Moving & Storage of Melrose Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Melrose Park

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David J. on

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Montell was awesome. Quick helpful patient

jonathan a. on

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Yes

John C. on

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Customer did not leave a comment.

emelice r. on

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the young man (with green eyes) working the counter was quick, efficient, and friendly. great service, will continue to use this location for my moving needs.

Adam L. on

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The key return box said to go to a website before returning the keys, but there was no actionable items on said page (after logging in, many times). I dropped the keys in the box and got a receipt the next morning.

Carmen H. on

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All was perfect. Both employees did an excellent job.

David R. on

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Customer did not leave a comment.

kerry t. on

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The brakes were non functional. Make sure the brakes work.

Bobby H. on

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Great service great people

Keith S. on

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Joshua R. on

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The manager Oneg is the best, very professional, knowledgeable, and very polite. Thank you for your assistance!

Marcos B. on

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Onag was awesome

Zachary B. on

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This was the WORST experience i have ever had! Not only did they not let me know that the vehicle i reserves was only available at ANOTHER SITE, i had to delay my move by a full day to pick up the new car/dolly! The dolly i received was broken, and had to be taped together for the entire trip. They wouldn't even offer any form of compensation for all the trouble and costs i incurred from their mistake . Such TERRIBLE customer service!

Joshuah W. on

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Customer did not leave a comment.

Gary W. on

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Nice truck with only 113 miles on it!

Aretha J. on

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Lower your prices and stop over booking you trucks, the counter help it terrible, everything one outsode at the same time

John T. on

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Customer did not leave a comment.

Carmen G. on

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Workers were very efficient and friendly. Checked us out right away.

Damon P. on

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Clean. Easy to use. Drop off location for key was super easy to find.

Salvatore C. on

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In and out service was quick and convenient. I would recommend this service to my friends. I will definitely do this again for my fishing trip next year.

Stephanie W. on

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Javier Y. on

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Equipment was surprisingly very clean, Thanks for that. Check out could be a bit more efficient, Return was fast and efficient.

Waldo R. on

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Great service from this team

Robert R. on

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Customer did not leave a comment.

Megan M. on

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The check in process was not great. Only 1 person working, while multiple families were waiting to get their truck. We were suppose to be driving away at 730am and didn't leave uhaul until after 8am. Other families waiting were told that the truck they reserved wasn't available any more. Needs improvement.

Susana S. on

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Judith S. on

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The location did not have my truck! There were 3 of us there where the reservations were confirmed and NO equipment-poor communication between your central scheduling and local location. Felt sorry for your folks. I ended up with a van instead of a truck and a credit but not a good experience this time. Sorry

Michael K. on

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Customer did not leave a comment.

Joseph B. on

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Order was switched up on me and made me drive out of my way to pick up/drop off. I already had booked/done my contract but then the rate type was switched up and made me pay by mile. The only reason this is not a 1 star is because the manager there reduced the cost to the original contract.

Jay F. on

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We had our location switched 3 times each time further out than where we first scheduled our truck and location at least 3 weeks out in advance. The last switch was the furthest away from our moving place and was changed with less than 30 hours not allowing us enough time to find another truck or company closer by. We will be hesitant to use u-haul again or refer them to anyone else.

Ron S. on

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Very professional and helpful staff.

Naomi V. on

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The ramp on my truck needs to be looked at and repaired. We had such a hard time getting that in, to put it away and took too much time on what should be an easier process. Also inside trailer over head light might need to be looked at because we could not figure out how to turn it on when we were unloading in the dark last night.

yerazmin r. on

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The guy that received me saved me a lot of time, he was quick and very professional

Joshua P. on

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I don't recommend Uhaul locations

Vincent V. on

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Juan L. on

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Eric S. on

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Nothing to improve, keep it up

jonathon b. on

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Got a call the morning after asking me to return the truck. I returned the truck the night before around 7pm.. said they didnt check it in completely or something.

Ethan M. on

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Staff friendly & professional. Would use again

EARNEST W. on

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Customer did not leave a comment.

Larry A. on

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I dropped off the truck after the location was closed, so there were no personnel on site and I did not enter the location other than where to drop off my rental. I did call the facility to inform them I would be running late to return the truck and the representative I spoke with was well versed in company procedures for turning in the truck after the time designated in my contract.

Ingrid K. on

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Staff wasn't aware that I had ordered boxes. Got it straightened out and was pleasant about it, but would be good to make sure staff is on the same page about things like that.

Joseph L. on

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The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Thanks

Sheila J. on

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Customer did not leave a comment.

Aurelio C. on

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Great job, keep it up!

Armando G. on

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Roadside assistance is horrible my uhaul broke down and it took me nearly 2hrs on waiting to get a hold of someone and when I finally did it took another hour for the truck driver to get instructions. Uhaul broke down around 4pm and I got it towed around 1:30am no sleep a nightmare.

Mario O. on

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Eboni M. on

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JANET B. on

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Friendly, helpful, accommodating.

LORENZO Z. on

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GREAT CUSTOMER SERVICE

Patricia P. on

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The guys at this facility where "Absolutely Wonderful". Every single one was polite and helpful. You have a great group of guys working there. Thanks, Pat Palmisano

luz r. on

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No comment

Ricardo c. on

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Customer did not leave a comment.

Christopher L. on

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This was the 5th location required to get a truck. Worst experience ever. It had nothing to do with the Melrose location. There were so many bad things about this rental, but your format does not allow me to explain it all here.

Paul H. on

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Customer did not leave a comment.

james r. on

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MICHAEL B. on

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Very nice 26 ft. truck...very pleased!

John M. on

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MJ and Oneg were great. I was very impressed with customer service, knowledge and willingness to improve the experience.

Roland M. on

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The 24/7 truck share process could’ve been expedited if you guys did all the drivers license and misc information the time I reserved it. Other than that this location was probably the cleanest and nicest one I’ve seen so far.

Silas S. on

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Tony B. on

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Nothing fancy everything went OK.

Miguel G. on

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Everything was excellent

Michael S. on

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Customer did not leave a comment.

Diana M. on

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The 2 guys that assisted me inside the store and out were very courteous and professional. I was very impressed by the service i received. Thank u both (ordered Truck for 5/25/19 8am pick up) Allow other locations to see this review maybe they can use it as a learning tool. Diana

LORENZO Z. on

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Great crew

veronica l. on

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Customer did not leave a comment.

Jose B. on

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Demiani C. on

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The person who took care of us was very professional and friendly. Best experience at any uhaul I’ve had in a long time

Russell D. on

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Don't like the gas usage policy. Should be full when rented and full upon return. I used calculation for the 26 ft. truck and ended up with almost 1/4 of a tank more than needed. If this remains your policy you should use your own calculation to refund for extra gas.

Christina M. on

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This was the best drop off. I have to say way even better then the pickup location. My experience with U-Haul was above excellent !!!!! Thank you for such an amazing experience !!

Marlene K. on

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Customer did not leave a comment.

willie p. on

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Only issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service

Khanh T. on

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Customer did not leave a comment.

John J. on

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Your General Manager there , Oneg Plisner has everything under control, concerned on busy times how he manages entire lot with returns and outgoing equipment, but he is quite capable. I believe he is a real asset to U - Haul. He is courteous and professional, and I recommend this location on North Avenue in Melrose Park.

Linas S. on

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Customer did not leave a comment.

Deborah D. on

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mba s. on

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Otoniel F. on

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Judy I. on

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Hernandez p. on

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Reggie V. on

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The personnel was polite, professional and knowledgeable.

Douglas K. on

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One of the rear brake lights was not functioning on the truck we rented--can't recall whether it was left or right.

Shanice C. on

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Customer did not leave a comment.

Randy C. on

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Very helpful, polite and considerate. Very nice rental experience.

Clirim D. on

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Sherry H. on

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Gary O. on

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you made it east and fast, thanks

edward s. on

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Customer did not leave a comment.

Jim H. on

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Nothing, Mgr. and employee great.

WILLIAM T. on

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Customer did not leave a comment.

Lisa R. on

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It was out of my way.

Moises L. on

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Customer did not leave a comment.

LaTasha H. on

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The only reason for bad rating. I think her name is Christiane very hard working young lady. Even though she was the only one working @ that store,she was pulling trucks up check trucks & trailers with a smile & very aplogictic. I had to wait 10mins to return my truck & it was 2 another people behind me. She apologize over & over again that she was the only person there I need it was not her fault it was who ever did the scheduling for that store. I think that was very unconcerned that she worked by herself @ the beginning of the month...

John J. on

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Super nice and professional Manager Nigel was awesome.

Marshelia B. on

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Customer service was very poor when I return truck.

Anabel E. on

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My unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.

Daniel H. on

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Customer did not leave a comment.

Anthony W. on

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After hours access via phone is a bit cumbersome,but I certainly appreciate the ability to pick up the vehicle at odd hours. A great service.

michael c. on

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Customer did not leave a comment.

John F. on

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Philip O. on

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I had to go to this location because my preferred pickup location wasn't the one where my vehicle was . I arrived in Forest Park to pick up my vehicle only to be told it was at another location . I finally arrived in Melrose Park and left just before 1:00 PM , just over four hours since my arrival in Forest Park . I lost a precious four hours , loss of friends helping me , and much energy walking / taking a bus to Melrose Park . I had to return sunday to my friends garage in Chicago to finish my loading . I planned to leave sunday morning and return to my new home downstate . I wasn't able to leave until late afternoon and I was exhausted ! An overall bad experience .

ANGEL H. on

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roger l. on

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Irving F. on

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Jose G. on

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Melissa C. on

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Very simple to use

Josue V. on

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You need more staff, the laidy was very nice but she got a line of people to take care and just one person in and out rounding around !

Stephanie R. on

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Yuriana C. on

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Martin H. on

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Make sure you give the customer a call the day before pick up to let them know that their pick up truck location has moved about 15 miles away from where the original pick up location.

Anthony S C. on

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Cindy R. on

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caceres C. on

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on hold for 30mins then they said they were transfer me to C.S.R. THIS IS BAD BUSINESS THEY TOLD ME PICK UP THE 5X8 TRAILER AT 8"00 AM NO ONE WAS THERE UNTIL 8"30 AM BECAUSE NO ONE WAS SCHEDULE FOR THAT MORNING THEY SAID SO THEY TOLD US THAT WE WILL BE REFUNDED FOR THAT ORDER NOW I SEE THEY STILL CHARGE MY CREDIT CARD I CALL 4 TIMES AND THEY TOLD ME THAT THE REFUND WAS ON IT's way still watting for this fefund you can contact me at 7732975484 Mr. CACERES THANK YOU FOR YOUR HELP................

Sosa N. on

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Joseph R. on

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Jacinto V. on

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Grace L. on

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Venus J. on

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emelice r. on

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Nothing it was great overall

Charissa R. on

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Cynthia S. on

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Oneg, was extremely helpful, friendly and professional.

Mi T. on

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I visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.

Ezra N. on

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Extremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.