Customer Reviews for U-Haul Moving & Storage of Melrose Park

1,213 reviews

1975 W North Ave   Melrose Park, IL 60160

(708) 498-0579

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 498-0579

1975 W North Ave
Melrose Park, IL 60160

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

From the Melrose park location, friendly helpful people, truck was nice, BUT, the car trailer we rented had a dented fender. Unknown to us at the time was that was an indication there was a problem with that wheel. As we made our trip from Illinois to Arizona, the tire under that dented fender was wearing so badly the tread was COMPLETELY gone on parts of that tire. A blowout was imminent. MEADE KANSAS is EXCELLENT and AWESOME. As we pulled in to the gas station and saw that bad tire, the owner came up, asked what we were looking at, saw it, said his shop was just down the street. He was going to swap the tire, but swapped the whole trailer (in hindsight, the best decision,surely). He said the trailer shouldn't have gone out with the dent and all - so, if your trailer has any damage, ask for a clean one! God bless you sir, and thank you.

ROBERT B. 
Rating:
4.0

I like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022

Robert K.  |  Overall Experience 
Rating:
5.0

Everything was great except the dolly I paid for was not in the truck.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

MARIA T. 
Rating:
4.0

Customer did not leave a comment.

TREVOR P. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
5.0

Customer did not leave a comment.

Roberto P. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYSZARD I. 
Rating:
5.0

Customer did not leave a comment.

Xavier L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

I reserve a truck for pick up at 8.30am, but I ent 8.00am and and they arrange it right away and give it to me. So I had a chance to complete my work earlier than I thought. I will recommend this place to all my friends whoever want to rent a truck. Also the employees there Also really friendly and helpful. Thank you guys!

SAMEERA W. 
Rating:
4.0

Customer did not leave a comment.

Hans P. 
Rating:
5.0

Customer did not leave a comment.

Maxwell M. 
Rating:
5.0

Customer did not leave a comment.

Zachary Z. 
Rating:
5.0

Customer did not leave a comment.

Zachary Z. 
Rating:
5.0

Your staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.

Grace M.  |  First Impressions 
Rating:
5.0

Wonderful! I can't say enough about the staff and facilities. On a scale of 1 to 10 this place is an 11! Thank you for a positive experience.

GRACE M. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Customer did not leave a comment.

Lanardria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR E. 
Rating:
5.0

Great service all around. Everyone was super friendly here, both at pickup and drop off!

KRISTY C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR D. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA D.  |  Overall Experience 
Rating:
5.0

I received a call regarding where my truck could be picked up, I tried calling back as requested for hours and could never speak to someone and would get dropped after 30 minutes on hold. When I called the general uhaul number I was told to go to Evanston which was incorrect and had to waste 2 hours of time. The booking location is very poor service.

GREGORY S. 
Rating:
5.0

Customer service was great

MARTHA R. 
Rating:
5.0

Customer did not leave a comment.

Miguel V. 
Rating:
5.0

Very nice staff

Terrence S.  |  First Impressions 
Rating:
5.0

just need pickup trucks at this locations Very Polite Clearly enjoy there jobs very helpful finding equipment even if the Store doesn't have it. Uhaul this is how You're Stores Supposed to be

KEITH M. 
Rating:
2.0

You are too expensive

ELIZABETH S. 
Rating:
4.0

We had ordered a Cargo van but they didn't have them available due to "double booking' which I don't appreciate. They have us a 10ft truck which was fine but not what I wanted. The return was easy and they were VERY nice.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

ANNA T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam V. 
Rating:
5.0

Customer did not leave a comment.

Roberto P. 
Rating:
5.0

Customer did not leave a comment.

JASON V. 
Rating:
5.0

Customer service is absolutely amazing

MARTHA R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Good customer service

ABRAHAM G. 
Rating:
4.0

the person who attended me was not very friendly. Instead, when I returned, another very kind person was there.

MAURICIO P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Nothing

dominic O. 
Rating:
5.0

Customer did not leave a comment.

Marek B. 
Rating:
5.0

Very easy drop off

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Jason A.  |  First Impressions 
Rating:
5.0

Great Skill set of Customer service Knowledgeable of Moving trucks trailers around. Good attitude You don't feel like it's a regrettable decision Driving here getting equipped generally stocked

KHALID M. 
Rating:
5.0

Customer did not leave a comment.

Athena J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

The vehicle is not really good to drive, alignment on the truck is really bad, truck waves from left to right on highway.

Arsen V. 
Rating:
4.0

Customer did not leave a comment.

EMETERIO M. 
Rating:
2.0

Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.

REBECCA ANN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

Tatiana D. 
Rating:
4.0

Customer did not leave a comment.

EMETERIO M. 
Rating:
3.0

They gave me a truck with a low tire. These things should be checked.

JEFFREY S. 
Rating:
5.0

Great experience picking up the truck.

CHRISTIAN B. 
Rating:
5.0

Great team work very Knowledgeable of available equipment on hand get you Out Store fast. Really professional it doesn't feel let a Chor getting equipment We've recommended this location already to Over 70 people

KHALID M. 
Rating:
5.0

Customer did not leave a comment.

EMETERIO M. 
Rating:
5.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

Employees were curious, knowledgeable and friendly

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

Samantha A.  |  Overall Experience 
Rating:
5.0

Great bunch 👍

LORENZO Z. 
Rating:
1.0

They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsense

Eileen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTUR B. 
Rating:
5.0

Great service

PIOTR B. 
Rating:
5.0

Great storage space and the month free was a life saver, thank you!

Jeny R.  |  Overall Experience 
Rating:
5.0

Customer service was wonderful good people helping me Thanks !!!!

MARTHA R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Keep up the good work

LORENZO Z. 
Rating:
4.0

The two guys at the counter this morning didn't really seem like they wanted to deal with any customers. Kristina was great though, no complaints. There was a change in my reservation but she explained what was going on, she was apologetic and gave me a discount and it all worked out. Just wish it would've been noted in the system or the guys knew what to do without having to wait to call their manager.. this caused a 30 minute delay. Not exactly what I want to be doing at 8:30am.. waiting around.. but overall the experience was fine..

MICHELL V. 
Rating:
3.0

Reserved a truck for a 1:30 pickup time the truck was not ready (no keys for said truck). Finally get keys after waiting 25 minutes or so, go to truck and it doesn't start. They did accommodate me with a bigger truck after waiting. Just wish they would have done it sooner.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  First Impressions 
Rating:
5.0

Great young guys working there helped make the experience quick and easy. Great Job!!

EDWARD C. 
Rating:
5.0

Great people and good attitude 👍 to help customers

ALFREDO V. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO Z. 
Rating:
5.0

Customer service was amazing. The employees were helpful and answered all my questions. The trailer's wheels looked rusty so I was worried about this but the trailer worked great. Would use this facility again. Great work!

TRACY I. 
Rating:
5.0

Customer did not leave a comment.

DAHMANE L. 
Rating:
5.0

The employees at this location are always friendly courteous and willing to help out.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

JOSLIN B. 
Rating:
5.0

They put 2 gallons of gas in the truck and the truck was driven 6.9 miles. They did this on my last rental. I don't think that is fair. Mike Dell'Armi

MICHAEL D. 
Rating:
2.0

I paid $20 for my car to be mounted on the tow and one of the straps came completely off the tire! The strap was tearing and damaged. Thank goodness I didn't lose my car on the freeway!

GERARDO V. 
Rating:
1.0

Always a problem. Never has a legitimate and smooth pickup. North avenue location in Melrose park is absolutely hideous, no professionalism, no manner towards the customer. Always had a negative and dreadful time with these Employees and especially the manager who Just acts like she's the Diva of the facility. Had many times in the pat trailer was loose and not secure. Or the employee never listened to My request and started arguing with me over what trailer I need. Absolutely idiotic. -5 stars for the employees here. Industrial and commercial industries are all going to hear about this type of services and customer care. It's like this. We pickup the trailers minimum half a dozen times a month. And these Lazy bums just watch me prepare the trailer on my vehicle and act like they just been up all night working like a hog but I'm reality their just disgusted human beings. How uhaul has employees like this, I don't care. Ruined the reputation and relation between myself , our business, our families , and others with their businesses and family friends. Never recommending Uhaul again! Business closed. Thanks uhaul for understanding and paying fools like those at this location. Making America great is not apart of those employees here. They make America stink and degrade our beautiful free nation.

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

JOVAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I love this place and so clean staff is always friendly

Teddy I.  |  First Impressions 
Rating:
5.0

The app give me problems to add pics, needs a little of improvements.

EDDIE R. 
Rating:
5.0

Manager looks mean but she helped me. not welcoming

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

LORENZO Z. 
Rating:
5.0

Every one I dealt with did a great job.

JOSEPH M. 
Rating:
5.0

Ok

OSCAR L. 
Rating:
3.0

The csr stated that the truck was not returned; yet, it was at that location. I called back and the truck was in stock. I was so nervous and fearful. This was unnecessary.

VALERIE A. 
Rating:
5.0

The service was great. The vehicle I rent worked great. The only thing was the vehicle wasn't washed and needed to be in better condition visually. I have always rented from u haul and outside of this rental the vehicles have been in mint condition inside and out but over all I would absolutely recommend.

Kathy P. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD M. 
Rating:
3.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

GREAT CREW

LORENZO Z. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE Z. 
Rating:
5.0

Customer did not leave a comment.

LUBOS V. 
Rating:
4.0

Operating properly

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL M. 
Rating:
5.0

The staff was very friendly and helpful!!

Oscar G.  |  First Impressions 
Rating:
5.0

Nice job by representative

gonzalo M. 
Rating:
3.0

I arrived, and the person at the desk couldn't figure out how to unlock the safe, which had the keys to my truck in it. I had to take a bigger truck, which was hard to navigate. The attendant also was not very friendly.

Therese S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

MARIANO A. 
Rating:
3.0

Make sure that the vehicles are fueled and ready to drive out the lot the service was great the staff was excellent I had issues with the truck that was reserved for me but the staff made sure that I left with a very decent and run of the truck thank you for the great work

Willie F. 
Rating:
5.0

Customer did not leave a comment.

Naomi V. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
4.0

Maybe lowering the mileage from 89 cents.

Luis R. 
Rating:
5.0

Keep up the good work😊

GREGORY J. 
Rating:
3.0

Have staff on hand and available to assist customers' needs. While I understand businesses can be busy and short staffed, if I make a reservation for a certain pick up time then I shouldn't have to wait an extra 10-15 minutes before I even see an employee. I was pertinent and even early for both my rental pick up and return. Had I not booked the extra hour I anticipated for unforseen issues, intended for traffic not a late pickup due to staffing, I would have likely been charged for the overtime on my rental.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

Keep doing what you're doing, it's working! Customer Service impeccable, there's always room for improvement but you can only go down from here overall 😉

GREGORY J. 
Rating:
1.0

Customer did not leave a comment.

Sarah F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERONICA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESUS JR T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth T.  |  First Impressions 
Rating:
5.0

Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudio F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R.  |  First Impressions 
Rating:
5.0

Staff was very friendly and accommodating. Would highly recommend this facility.

Denise Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA A.  |  First Impressions 
Rating:
5.0

Staff was friendly and very accommodating. Thank you!

Sue B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RENE V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE R.  |  First Impressions 
Rating:
2.0

This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.

maureen b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ray k.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Thanks

Joseph L.  |  First Impressions 
No reviews have been submitted for this location.

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