Customer Reviews for U-Haul Moving & Storage of Melrose Park

1,168 reviews

1975 W North Ave   Melrose Park, IL 60160

(708) 498-0579

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(708) 498-0579

1975 W North Ave
Melrose Park, IL 60160

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Jason A.  |  First Impressions 
Rating:
5.0

Great Skill set of Customer service Knowledgeable of Moving trucks trailers around. Good attitude You don't feel like it's a regrettable decision Driving here getting equipped generally stocked

KHALID M. 
Rating:
5.0

Customer did not leave a comment.

Athena J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

The vehicle is not really good to drive, alignment on the truck is really bad, truck waves from left to right on highway.

Arsen V. 
Rating:
4.0

Customer did not leave a comment.

EMETERIO M. 
Rating:
2.0

Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.

REBECCA ANN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

Tatiana D. 
Rating:
4.0

Customer did not leave a comment.

EMETERIO M. 
Rating:
3.0

They gave me a truck with a low tire. These things should be checked.

JEFFREY S. 
Rating:
5.0

Great experience picking up the truck.

CHRISTIAN B. 
Rating:
5.0

Great team work very Knowledgeable of available equipment on hand get you Out Store fast. Really professional it doesn't feel let a Chor getting equipment We've recommended this location already to Over 70 people

KHALID M. 
Rating:
5.0

Customer did not leave a comment.

EMETERIO M. 
Rating:
5.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

Employees were curious, knowledgeable and friendly

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

Samantha A.  |  Overall Experience 
Rating:
5.0

Great bunch 👍

LORENZO Z. 
Rating:
1.0

They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsense

Eileen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTUR B. 
Rating:
5.0

Great service

PIOTR B. 
Rating:
5.0

Great storage space and the month free was a life saver, thank you!

Jeny R.  |  Overall Experience 
Rating:
5.0

Customer service was wonderful good people helping me Thanks !!!!

MARTHA R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Keep up the good work

LORENZO Z. 
Rating:
4.0

The two guys at the counter this morning didn't really seem like they wanted to deal with any customers. Kristina was great though, no complaints. There was a change in my reservation but she explained what was going on, she was apologetic and gave me a discount and it all worked out. Just wish it would've been noted in the system or the guys knew what to do without having to wait to call their manager.. this caused a 30 minute delay. Not exactly what I want to be doing at 8:30am.. waiting around.. but overall the experience was fine..

MICHELL V. 
Rating:
3.0

Reserved a truck for a 1:30 pickup time the truck was not ready (no keys for said truck). Finally get keys after waiting 25 minutes or so, go to truck and it doesn't start. They did accommodate me with a bigger truck after waiting. Just wish they would have done it sooner.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  First Impressions 
Rating:
5.0

Great young guys working there helped make the experience quick and easy. Great Job!!

EDWARD C. 
Rating:
5.0

Great people and good attitude 👍 to help customers

ALFREDO V. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO Z. 
Rating:
5.0

Customer service was amazing. The employees were helpful and answered all my questions. The trailer's wheels looked rusty so I was worried about this but the trailer worked great. Would use this facility again. Great work!

TRACY I. 
Rating:
5.0

Customer did not leave a comment.

DAHMANE L. 
Rating:
5.0

The employees at this location are always friendly courteous and willing to help out.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

JOSLIN B. 
Rating:
5.0

They put 2 gallons of gas in the truck and the truck was driven 6.9 miles. They did this on my last rental. I don't think that is fair. Mike Dell'Armi

MICHAEL D. 
Rating:
2.0

I paid $20 for my car to be mounted on the tow and one of the straps came completely off the tire! The strap was tearing and damaged. Thank goodness I didn't lose my car on the freeway!

GERARDO V. 
Rating:
1.0

Always a problem. Never has a legitimate and smooth pickup. North avenue location in Melrose park is absolutely hideous, no professionalism, no manner towards the customer. Always had a negative and dreadful time with these Employees and especially the manager who Just acts like she's the Diva of the facility. Had many times in the pat trailer was loose and not secure. Or the employee never listened to My request and started arguing with me over what trailer I need. Absolutely idiotic. -5 stars for the employees here. Industrial and commercial industries are all going to hear about this type of services and customer care. It's like this. We pickup the trailers minimum half a dozen times a month. And these Lazy bums just watch me prepare the trailer on my vehicle and act like they just been up all night working like a hog but I'm reality their just disgusted human beings. How uhaul has employees like this, I don't care. Ruined the reputation and relation between myself , our business, our families , and others with their businesses and family friends. Never recommending Uhaul again! Business closed. Thanks uhaul for understanding and paying fools like those at this location. Making America great is not apart of those employees here. They make America stink and degrade our beautiful free nation.

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

JOVAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I love this place and so clean staff is always friendly

Teddy I.  |  First Impressions 
Rating:
5.0

The app give me problems to add pics, needs a little of improvements.

EDDIE R. 
Rating:
5.0

Manager looks mean but she helped me. not welcoming

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

LORENZO Z. 
Rating:
5.0

Every one I dealt with did a great job.

JOSEPH M. 
Rating:
5.0

Ok

OSCAR L. 
Rating:
3.0

The csr stated that the truck was not returned; yet, it was at that location. I called back and the truck was in stock. I was so nervous and fearful. This was unnecessary.

VALERIE A. 
Rating:
4.0

Customer did not leave a comment.

Carlos U.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

The service was great. The vehicle I rent worked great. The only thing was the vehicle wasn't washed and needed to be in better condition visually. I have always rented from u haul and outside of this rental the vehicles have been in mint condition inside and out but over all I would absolutely recommend.

Kathy P. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD M. 
Rating:
3.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

GREAT CREW

LORENZO Z. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE Z. 
Rating:
5.0

Customer did not leave a comment.

Gary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUBOS V. 
Rating:
4.0

Operating properly

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL M. 
Rating:
5.0

The staff was very friendly and helpful!!

Oscar G.  |  First Impressions 
Rating:
5.0

Nice job by representative

gonzalo M. 
Rating:
3.0

I arrived, and the person at the desk couldn't figure out how to unlock the safe, which had the keys to my truck in it. I had to take a bigger truck, which was hard to navigate. The attendant also was not very friendly.

Therese S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

MARIANO A. 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  Overall Experience 
Rating:
3.0

Make sure that the vehicles are fueled and ready to drive out the lot the service was great the staff was excellent I had issues with the truck that was reserved for me but the staff made sure that I left with a very decent and run of the truck thank you for the great work

Willie F. 
Rating:
5.0

Customer did not leave a comment.

Naomi V. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
4.0

Maybe lowering the mileage from 89 cents.

Luis R. 
Rating:
5.0

Cristina was a great help

michael g.  |  Overall Experience 
Rating:
5.0

Keep up the good work😊

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

tyshonda m.  |  Overall Experience 
Rating:
3.0

Have staff on hand and available to assist customers' needs. While I understand businesses can be busy and short staffed, if I make a reservation for a certain pick up time then I shouldn't have to wait an extra 10-15 minutes before I even see an employee. I was pertinent and even early for both my rental pick up and return. Had I not booked the extra hour I anticipated for unforseen issues, intended for traffic not a late pickup due to staffing, I would have likely been charged for the overtime on my rental.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

Keep doing what you're doing, it's working! Customer Service impeccable, there's always room for improvement but you can only go down from here overall 😉

GREGORY J. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA V. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
1.0

Contact me for details

DANIEL H. 
Rating:
1.0

Customer did not leave a comment.

Sarah F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERNARDO G. 
Rating:
5.0

Great crew

LORENZO Z. 
Rating:
5.0

Friendly and helpful staff

NAINESH P. 
Rating:
1.0

Truck was not located as stated, there was no line and took 20 mins to check out after I couldn't complete online checkout.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

VERONICA M.  |  First Impressions 
Rating:
4.0

Good Management at This Store Constantly see new hires Which Eliminate (attitudes) We find this location much more reliable having equipment

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

Customer service is terrible. When I drop the unit and ask the female person what was next she only answer " that's all" can I get my bill she answer back " that's all" she was very rude. You feel like begging for service. It is very disappointing experience.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D.  |  First Impressions 
Rating:
2.0

We asked for a app. dolly, We then cancelled the dolly. We were charged for the dolly, Then when we dropped the rental off, They asked about the dolly. We explained that the young girl at the pick-up said the dolly was removed from order. That she never did.

MARK V. 
Rating:
3.0

Better truck return system. Threw the key in the drop off box then went to the website and didn't know the mileage, couldn't take pictures. I don't know if I paid the right price for my rent.

Rafal W. 
Rating:
2.0

Battery died, and the gas gage did not match the paperwork,

JASON S. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

There were one young working, she was taking orders and bringing all the cars around she did a awesome job.it's not a lot of people who could've did that.

ARIEL C. 
Rating:
5.0

Customer did not leave a comment.

QUIANA A. 
Rating:
5.0

Great crew

LORENZO Z. 
Rating:
1.0

When I was on the Melrose park location a guy who help was very helpful the girls are very rude very disrespectful that people like thrashed they always treated like they are doing me a favor .most of the worker aren't and they don't know what are they doing

SORELE S. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

george B. 
Rating:
5.0

Customer did not leave a comment.

LON W. 
Rating:
3.0

Have a better representative at desk Have them smile and ask how is your day going The young girl at the desk front looked like she didn't want to be there. Another thing I want to mention is the gas guage was not at half tank like they said and I agreed b4 when I got on driver seat and drove a couple miles realizing it was a line lower than agreed

Enrique G. 
Rating:
4.0

Customer did not leave a comment.

Betsy W. 
Rating:
3.0

They lose your contract and when you tell them what you want to rent, but on rental day it is totally different from what you requested.

MARVIN S. 
Rating:
5.0

Son excelentes

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
1.0

I was charged $25 even though I had cleaned the vehicle thoroughly and have pictures

SHANTANU K. 
Rating:
5.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Very happy. Called the morning of the reservation to put a hold on the truck I needed. Staff courteous and efficient. The check out and check in processes were simple and quick. The truck was clean and in good shape. Thanks for the good service.

MICHAEL G. 
Rating:
3.0

After returning Trailers You Should be able to drop and Go! Not Waste more time reparking equipment wherever it was or Store need. You waste more time waiting to get hooked up leaving. As a Top Contractors We can Say Out of all Uhaul Locations We Use Melrose park Illinois is Ok. Lack of Pickup trucks but Managers Are Awesome! Time to Clean house At Any Location where Uhaul Management make you feel like they're doing you a favor Renting equipment. before pandemic now during these bad apples NEED TO go! or be Retrained with Reminders this is Uhaul Company and equipment We Understand help can be a Challenge finding. We're confident you know the bad stores around our area Let's get them fixed

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
4.0

Customer did not leave a comment.

JESUS JR T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance B. 
Rating:
5.0

really didn't see anything to be improved

Raul M. 
Rating:
5.0

GREAT CUSTOMER SERVICE

LORENZO Z. 
Rating:
5.0

The staff is vey friendly and patient. Awesome customer service!

tyshonda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D. 
Rating:
5.0

Customer did not leave a comment.

Ruth T.  |  First Impressions 
Rating:
5.0

Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudio F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R.  |  First Impressions 
Rating:
5.0

Staff was very friendly and accommodating. Would highly recommend this facility.

Denise Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA A.  |  First Impressions 
Rating:
5.0

Staff was friendly and very accommodating. Thank you!

Sue B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RENE V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE R.  |  First Impressions 
Rating:
2.0

This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.

maureen b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE R.  |  First Impressions 
Rating:
1.0

Customer service is terrible!

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ray k.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Thanks

Joseph L.  |  First Impressions 
No reviews have been submitted for this location.

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