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Amber SCustomer Reviews for U-Haul Moving & Storage of Melrose Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is nothing that this location needs to do to improve customer service. They have it on LOCK! I cannot thank the team at the Melrose Uhaul location enough for helping to make my move incredibly smooth. From hitching my trailer to the uhaul to instructing me on driving my vehicle onto the trailer, the folks here are AMAZING! Thank you, thank you , thank you!!
Shelia BThai place is running by a great group of worker’s and management
ELIESER D | First ImpressionsAdrian went out of his way to make things right when he realized I was upset that we did not have a street level unit as we were promised in writing. He saved the day. Our contract was not honored. We ended up being in the basement. Adrian did an excellent job of keeping me from having a serious health incident. I am a cancer survivor and have limited use of my left foot. I am able to unload. I just can’t walk 250 yards to the back of the basement. It was a nightmare. I had to employ (3) additional men to help unload our 26 foot truck. U-Haul should pay their wages to be fair. We plan to move next month to Texas. We will wait to see your reaction before we contract your services.
JOSEPH R | First ImpressionsExelete
VIRGINIA ZThanks for your help in my greatest moments of need.
maurice g | Overall ExperienceVery professional Very accommodating Keep up the good work
CARMEN CStaff was unhelpful and dismissive. Had multiple problems with billing that have yet to be resolved. Disappointed in the level of customer service at this facility
Quinn L | Overall ExperienceCustomer service was horrible the worst Ill tell anybody not to use call.
steven w | Overall ExperienceFriendly and helpful staff got me started on this first storage rental. It was very easy to do because of the well-explained answers to my questions.
FRANCIS J | First ImpressionsGM was very helpful! Thank you!
Sheila B | First ImpressionsThe front desk personnel could be more friendly. That would have made this experience an A+. She was not mean but was not customer service focused.
David CNo complaints very nice smooth operation.
RAUL CDropping off the tow dolly went without an issue. When I went to drop off the truck, there was a person there assisting another customer, so I waited. When she finished, she disappeared. I had to go inside and they had to find her. Once we got started with check in, everything went well.
Paul RCreepy place.
HEATHER AKeep up good work
WILLIAM P | First ImpressionsGreat customer service! Very professional! Great experience! Thank you! We appreciate you!
BENJAMIN PMy reservation took way to long at the counter. The associate explained it was due to a lag in the U-Haul system... I was given equipment with expired plates, and when I asked who would be responsible for the ticket if I got pulled over I could not get a straight answer, all I got was "You should be fine" The person who attached the trailer wiring left it hanging too low, the wiring was rubbing on the ground and broke. I had to buy a new one during my trip.
MICHAEL GU-Haul was very helpful when I was struggling to pay. They always gave me a chance. I’m forever grateful for the U-Haul company not putting my stuff for auction but actually giving customers a chance thank you U-Haul you are the best.
Rosa G | Overall ExperienceThe lights on my trailer didn’t work and the two ladies helping me didn’t properly check them before I left. They were clearly in a hurry to get back inside and continue chit chatting, which is how I found them when I first showed up. I felt like an inconvenience from the start, which isn’t right when I’m dropping $377 for a trailer rental. The tires were also old and dry-rotted. One was low on pressure when I left. I topped it off at each stop on my journey but the leak got worse and it eventually went totally flat, interrupting my trip by 1.5 hours while I waited for roadside assistance to come and replace. I am lucky it did not blow out on the highway. Why not just include a spare tire on the trailers?
Nicholas MN/A
LAKEISH PMuy buen servicio se la recomiendo a mis amigos
HORACIO M | First ImpressionsGentleman was in a bad mood, gave dirty looks, and wouldn’t communicate.
ADOLFO FEmployees are not able to answer questions, have bad customer service, and are not helpful
MICHELE SGreat customer service
KARLO VThe woman at the counter was rude and didn’t want to help much with my mobile pick up issue even though the store was completely empty. She was on a personal phone call on speaker and I clearly interrupted her. Dolly was not on van and I was charged a $120 fee that I am currently disputing even though the pictures taken before I left the lot clearly show no equipment on the truck.
ROBERTO CLeo, Adrian and manager Christina were wonderful and helpful. They all went above and beyond to help with my experience.
sylvia f | Overall ExperienceNA.
CHRISTIAN P | Overall Experiencei was charged for a dolly and furniture pads i never received
Aaron JWhen I arrived at the location, the staff was not welcoming at all. The person who executed the contract was not friendly. The facility/office was clean. I was handed a key and told generally where the truck was, so it might be nice to have someone walk you out and orient you with the truck. Upon return, the two individuals were watching a TV/streaming program and it again felt as if I was interrupting them.
JOHN BIf you give someone two days to retrieve their shit then they should get the two days. You don’t alllow employees to shop they customers personal belongings and a reasonable amount of time has no t passed. Why would you say that I stole the truck and I clearly rented it. I was supposed to move into 3 different units and lwas tricked each time by landlords Now I stand with all my personal belongings given away to uhaul employees. Nothing in there would pass as garbage. A reasonable amount time had not passed. They disposed of my things in less than 2 days. So many memories and valuables given to uhaul employees. I am homeless with nothing!
DERRICK BThe truck was falling apart but the people in the office were great.
JOHN MDrove from Chicago to coastal Maine in February with no problems. Equipment was fine and arrived in great shape.
JOHN SEverything was super smooth and organized and professional. Every step was VERY easy and greatly appreciated! The employee helped me hook the trailer up to my vehicle and checked the tires for me. I felt very safe.
Jennifer MThe manager is the worst! This survey should have been asked a couple weeks ago. I called to say I moved out and I got a call two days ago saying I’m behind on payment. How when I told you and called and said I moved out the unit!! Poor management at this facility! Her team is great overall.
SHANTIARA M | Overall ExperienceOverall everything was pretty good
William CStaff were excellent
Stacey G | First ImpressionsThe lobby didn’t smell good. Like a men’s locker room that hasn’t been cleaned in a month. The staff were fine, but a bit flat and unfriendly. The truck was clean and ran well, but the transmission needs some work. It tended to stay in 1st gear too long. Also, the driver door had to be pushed closed pretty hard to latch. The checkout process was quick, although it was odd to pay for mileage used prior to actually driving the truck. The price was reasonable given that the project involved driving a mile to Costco, loading a couch, driving another 2 miles to my house, dropping it off, and then driving the 3 miles back. Overall, a decent experience with an old truck, although the staff could have been far nicer
ORI GExelente cervicio y atención
JORGE L | Overall ExperienceMs. C.Quintanilla was awesome and always helpful.
Stephanie W | Overall ExperienceEverything was great. The gentleman that helped us with the trailer was excellent. Totally recommended.
RICHARD MTodo bien ! La atención al cliente perfecto!!
JESUS HEverything was excellent
JOSE LA u-haul super facility. Trailer was ready to go and the manager that waited on us was great.
TODD MExcellent customer service and great product u haul always deliver
JOEL SGreat customer service and very clean facility. The only thing I would say, is the back elevator may need to be serviced. It does not seem to be running correctly.
JOHN D | Overall ExperienceDejuan is the man! Always with a positive attitude, great customer service & knowledgeable. Definitely deserves a raise!
EDGAR LThe check engine light was on in the truck, and the truck was shuddering quite randomly at times. I only needed it for a few hours so I wasn't too concerned, but I wouldn't go cross country with that particular truck.
ELENA GConvenient, comfortable, accessible, it was a good decision, I am very satisfied.
DIANA H | First ImpressionsI recommended a friend last Week and he is very happy , The manager and the staff are very polite with customers, they do the best to make customers happy..
isreal r | Overall ExperienceWhen I went to move in some of my stuff My key card to security didn't work and I didn't have time to go back to the office to get it rectified. David Jackson Bellwood IL
David J | First ImpressionsOnly one employee working and a line formed. He needed more support.
Dana M | First ImpressionsHelpful and fast
TYLER JYOU GUYS ROCK!!!!!
JOHN G | Overall Experiencethis location personnel are great - the issue is the truck the check engine light was on - the heat did not blow - and the truck was disgustingly filthy
DEANNA MEverything okay
RAFAEL GExcellent service, no complaints at all, easy and quick process
VICTOR MThe person working the yard hooking up the trailers was very kind and helpful.
STEVEN Fnice
Jeremiah R | First ImpressionsYour Staff where Leo did an Awesome and Helpful and got me on my way to help out my mother and on a Sunday it’s a blessing Thank All of You and Happy Thanksgiving and Christmas 🎄 and Happy New Year’s 👍🏻👍🏻👍🏻👍🏻
GERARD MEasy service, walk in and walk out quick
VICTOR MIf I need again the Uhaul Storage, I'll be back
MIGUEL D | Overall ExperienceGood service
ANDRES RNone
BELINDA MFriendly, excellent customer service
ANTHONY CService front desk could have been friendly, looks like she was in a bad mood. The guy who received the truck when I returned it, was friendly and answer all my questions professionally.
Paula WExcellent service
EDDIE RTodo perfecto 💯
JORGE GIt has been a pleasant experience during a hectic moving process.
WILLIAM GThe best of the rest
MIcheal S | First ImpressionsThank u
MARIBEL C | Overall ExperienceGreat storing with you good Job!
CHRISTOPHER P | Overall ExperienceThis facility could use more parking spaces to load and unload.
WILLIAM G | First ImpressionsGreat team working at this location. Thanks
ELIESER D | First ImpressionsFacility was big, nice and quiet! Staff was excellent and answered all my questions! Thank you
MELVYN V | First ImpressionsOther than having to cut my lock when i lost my keys at a cost of $50 plus new lock, my experience was excellent.
Susan C | Overall ExperienceGood service
AGUSTIN M | Overall ExperienceI heard about U-Haul from my father. I lived in Oak Park, Illinois. When I google search "Storage" near me U-Haul was not listed. U-Haul needs to do a better job advertising with major search engines.
Alex J | First ImpressionsGreat staff members.
ELIESER D | First ImpressionsFriendly staff, very accommodating, understanding and helpful. Cristina was extremely helpful in terminating my storage needs. Thank you!
Sue B | Overall ExperienceLeo was very helpful and friendly. Got me in and out quickly and efficiently
DAVID M | First ImpressionsUpon jumping on the truck, I noticed that the gas cage was not correct with what was presented to me on the paper. I went in the office to try to resolve the problem. I was told to go on the website, which I was having issues with so I didn’t get much help there, I overfilled the car with gas. I should be there at least credited $10 because I went over what it should’ve been.
FRANCISCO M | Overall ExperienceVery helpful and easy customer service was awesome
FRANCISCO M | First ImpressionsAngel was very helpful.
Beah W | First ImpressionsThe staff was professional, patient, and nice. The building was clean and organized place for a storage. I couldn't found a better place to store my home furniture.
Darrie H | Overall ExperienceI always recommend you to others, Great place. Thanks
ELIESER D | Overall ExperienceThank you!
PATRICK J | First ImpressionsThe staff at U-Haul is about been on a professional level. I thank you for you business.
Darrie H | First ImpressionsI’m appreciate you folks and you had a spot open. Thank you.
Alan S | First ImpressionsThank you.
liza d | Overall ExperienceAngel was very helpful.
Beah W | First ImpressionsThey have a very courteous and professional staff.
FRANK G | First ImpressionsHe gave you a fake number
RAFAEL M | First ImpressionsThe female employee who helped me was really helpful and cute I can’t remember her name at the moment but have her hit me up and that’ll be true 5 star service 😭
JULIUS R | Overall ExperienceThanks for the service.
FLORINE M | Overall ExperienceGreat team of worker’s
ELIESER D | First ImpressionsFirst month free is nice.
GEOFFREY G | First ImpressionsGreat all-around.
STEPHEN I | First ImpressionsThe palace was kept clean and accessible. I like the lock that was supplied with the unit which along with the latch made the door tamper proof.
MICHAEL A | Overall ExperienceDuring my use of storage facilities everything was above average yhe elevator was down at least 4 times in december and January but they have alternate elevator just inconvenient but it worked out for me well thank u definitely will use again
LIONEL T | Overall ExperienceThe move out experience was terrible. I had to call 3 times and stopped by the desk twice and still was charged after I had already moved out.
Dennis E | Overall ExperienceLeo and Christina were very helpful. So happy they work there!
GLORIA I | First ImpressionsThe was a young female who I guess was learning with a black guy or women idk what the sex was anyway the girl looked as if she didn't want to help me and was chewing gum like that was the only piece she had and all she did while me and my husband looked at them I kindly ask them to cancel my storage unit and they did not luckly my husband told me to call again because we both knew these people weren't doing there job I went there will not be going there anymore and the charge me for a card when they could of just say the door was open the customers service was horrible that was so unprofessional
CAROLINA S | Overall ExperienceI had a homeless person living in my storage unit And the manager Christina was well aware that this homeless person was living in a building And not only that they allow this homeless person to store her food inside the refrigerator with all the employees food This was very unprofessional and very sad This manager Christina It needs to be talked to about her performance in the working environment I give her a 0 out of a 10 for very poor performance And she does not deserve to be called or considered a manager She has very poor manager skills
Jason A | Overall ExperienceStaff was friendly and helpful
LISA G | First ImpressionsThe good who helped me did an excellent job answering all my questions he got me in and out. Thank you !
crystal h | First Impressions4 movers at $200 an hour were stopped because the lock on the door was locked without a key I reserved the floor the week before and the unit that day online. Locally they gave a couple a lock which was used for my reserved unit. It took an hour to get it straightened out. Cost me 200. I was supposed to get 1st month free but I was charged and no one can tell me if I get the 2 nd month free Not ideal
Elizabeth S | Online Move InParking area is not secured
OZER Y | Overall ExperienceWill know more about this thru experience again, who knows maybe 5 stars this time from evaluation
KELVIN H | First ImpressionsExcellent customer service
EVELYN W | First ImpressionsThe young lady that took care of me by the name of Keeva Reeves went above and beyond. I believe that she should have an advancement at her job with a raise. A lot of businesses do not take the time to explain things the way things should be done nor work Integrity or respect as well. I give her 10 Stars. Her boss should really think about giving her advancement.
Michael B | First ImpressionsFriendliest people I could ever meet and this was my first time having a storage Victor was an amazing person I want to thank him so much
Rosa G | First ImpressionsClean, secure, with temperature and humidity regulation.
ROBERT L | Overall ExperienceProvided just what I needed in a timely manner.
MICHAEL A | First ImpressionsEveryone was amazing!
Alice O | Overall ExperienceThe manager and assistant manager were totally awesome! They went above and beyond to help me with everything!
felicia l | First ImpressionsTop of the line.
CAROLYN B | Overall ExperienceThere were so many carts available that moving all of my stuff in was quick and easy!
Isaiah S | Online Move InA little bit expensive I had the thing for over 3 years and no discount even on truck rentals not a senior or veteran discount
ray k | Overall ExperiencePrices for the storage units are too high to me
Janet K | Overall ExperienceOnly one issue, customer service rep was friendly but not helpful after processing ppwk. I was confused over how the access the ground floor outside storage and no directions given on how to gain access to unit or where lock was. Turned out you had to break a twist tie to get into unit, which wasn't easy, and the lock was inside after lifting the door.
Elizabeth R | First ImpressionsVG+
LORI A | First ImpressionsCristina and her crew if workers were great. Anytime I need to upgrade they acco.odate me with a storage unit. I greatly appreciate her and her knowledgeable staff. I also rent led a truck for a day and was able to get access to one. Thank for your excellent service. I highly recommend the Melrose Park location.
DELIA M | Overall ExperienceOnly a problem I have is that the Iowa lights don't stay on long enough they don't see movemin some cases. I had the lights go off on these several times and then had to leave the unit and walked down the aisle to set them off I had the lights go off on these several times and then had to leave the unit and walk down the aisle to set them On again
DEBBIE M | Overall ExperienceThe staff was very nice, friendly, & helpful. I appreciate everyone I came in contact with. I was a great experience
Lisa F | Overall ExperienceI live in PA and rented an outside parking space at U-Haul in Melrose Park, IL to store my car while I rented a different vehicle for a work contract in the upper midwest for the winter. I've always had a great experience with the U-Haul facilities I've done business with and this location absolutely upheld those standards. I was very nervous to leave my car in one of the most populated areas in the country for a few months, but Christina eased my worry by pointing out the good lighting and the security cameras when she showed me where to park. I picked up my car on a Sunday during business hours and everyone was helpful with my questions and my car was exactly as I had left it. I don't know if the inside storage units operate the same but note that there is not a prorated rate offered, only a monthly rate - this information is in the contract so I knew ahead of time and planned accordingly. Very happy with this facility!
Kristine J | Overall ExperienceAt times it was a disadvantage not being able to access my unit due to a broken door not letting me in after hours
akiluniko A | Overall ExperienceGreat hiring at this location. Crew members are great. Thanks
ELIESER D | Overall ExperienceI only just moved into the place and have not really had any opportunity to form an opinion as of yet.
Laurence L | First ImpressionsThe Staff was a joy to work with ! We will be back ❤️
MICHAEL Z | First ImpressionsIt was too expensive for such a small unit (5 x 10), when the (5 x 5) unit is $60. The 5 x 10 unit is literally double the price. And there wasn't a freight elevator so some of my property couldn't fit in the elevator. I had to be creative. However, everything else was great.
SENECA W | Overall ExperienceYou have a great great team @ this location
ELIESER D | First ImpressionsChristina is very personable and friendly and made my experience checking into UHaul at this Melrose Park, IL location relaxed and easy. I had two vehicles I was managing along with an Uber ride and had to use up 2 parking spaces for about 1/2 hour while managing all this and they were very kind and understanding. I reserved a unit to store my vehicle and Christina helped me feel confident that it will be safe at this location.
Kristine J | First ImpressionsChristina was great and very helpful. She made the process very smooth.
CHELSEA n | First ImpressionsAll staff are very helpful and kind.
Marina G | First ImpressionsThe service of the people at the 975 north Avenue location was horrible rude and disrespectful. The only excellent review I will give is for the Manager Ms Christine she was a great help very understanding very professional and a great person to work with. Ms Christine was beautiful and hard working to help me as a customer. The other workers was poor service and bad attitude. Christina was only person an the manager was beautiful and helpful. Will never use this uhaul location ever again. Ms Christina was great and a awesome manager in the place
NaShantay T | Overall ExperienceI was very satisfied with the storage unit, its convenient location, ease of entry, and the staff was courteous. I felt that U-Haul can be trusted and the charges were more reasonable than other storage companies.
Gregory P | Overall ExperienceThe manager Christina was very helpful , hands on and understanding during a very traumatic situation that my family was dealing with at the time , my husband had a stroke and a 27 year old on life support , I had to handle a move on my own , I couldn’t have done it without her ..
FREDA M | Overall ExperienceNo issues, very easy to use
Lisa F | First ImpressionsThank you all
MARTIN C | Overall ExperienceThe staff was great and very friendly.
JESSICA P | First ImpressionsAdriana is awesome 👏🏽
Stephine A | Overall ExperienceOffice personnel was knowledgeable and very helpful
Olivia S | Overall ExperienceGreat job
Matthew S | Overall ExperienceIn the future if needed rent,I would rent there a again
Alberto B | Overall ExperienceThe person at the desk was very helpful!
SARA R | First ImpressionsHelpful staff and easy access.
Monica S | Overall ExperienceI most appreciated that the building was climate controlled and secure. The staff were also very down-to-earth and hepful.
Angelica D | Overall ExperienceI’m very satisfied with my Service
Joanna U | First ImpressionsI Was Charged For An Extra Month Of Storage When I Moved My Things Out.!
Helena C | Overall ExperienceThe staff was great.
Monica S | First ImpressionsChristina was very helpful resolving an issue we had with our storage unit when another employee couldn't do anything for us.
RENE V | Overall ExperienceShaniyah Gable was pleasant, professional and knowledgeable. She exibited patience as I processed the information given to me. She made sure I did not carry purchased products by offering me a cart and assistance. I asked to meet the manager Christina Quintanilla. Upon meeting Christina I quickly understood why I recieved such great customer service. She was as pleasant and professional as her agent. I also saw pride and teamwork. I have relocated from a smaller community in central Illinois where I am used to great customer service. In my three years of living in Cook County, Shaniyah Gable was the first person to meet and exceed that level of service.
Alice B | First ImpressionsAll the employees were nice and polite and helpful
David R | First ImpressionsAwesome staff, service, and facilities!
Grace M | Overall ExperienceLacks U-Haul Pride.
Marcks W | Overall ExperienceGreat customer service. Very clean facility.
Thomas W | Overall ExperienceGreat services,clean location,promtly Attention. Over all better experience than elsewhere. Thanks hope to see you friday with 26' footer truck reservation.
RONALD M | Overall ExperienceThanks so much for your bisnes
Teddy I | Overall ExperienceThe staff should be required to wear masks. Otherwise, it was a great experience.
ROBERT S | First ImpressionsThank you so much for helping me when I needed you and yes I will recommend your facilities to family and friends, thank you.
Carolyn W | Overall ExperienceI like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022
Robert K | Overall ExperienceYour staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.
Grace M | First ImpressionsVery nice staff
Terrence S | First ImpressionsEach time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.
REBECCA A | Overall ExperienceThey are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsense
Eileen W | First ImpressionsGreat storage space and the month free was a life saver, thank you!
Jeny R | Overall ExperienceI love this place and so clean staff is always friendly
Teddy I | First ImpressionsThe staff was very friendly and helpful!!
Diana G | First ImpressionsCristina was a great help
michael g | Overall ExperienceThe staff is vey friendly and patient. Awesome customer service!
tyshonda m | First ImpressionsGreat place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location great
Philip C | Overall ExperienceAdriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.
John M | First ImpressionsGRACIAS POR SU SERVICIO.. 🙂
Ana G | Overall ExperienceStaff was very friendly and accommodating. Would highly recommend this facility.
Denise Z | First ImpressionsThank you for your service God Bless.
angel b | Overall ExperienceStaff was friendly and very accommodating. Thank you!
Sue B | First ImpressionsThis is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.
maureen b | First ImpressionsCustomer service is terrible!
James B | First ImpressionsBuena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!
Omar R | Overall ExperienceEasy to get to, large parking lot, easy to fet to storage units
SERATTI A | First ImpressionsDujuan and Christina have been wonderful. They are professional, thorough and courteous.
Cynthia S | Overall ExperienceI decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.
Moises A | Overall ExperienceMy last month should have been prorated. I paid for all of December but only used it for 4 days.
Natalie T | Overall ExperienceUHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES
LORENZO Z | First ImpressionsCheck in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available
charles m | First ImpressionsHave better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There’s no carts to carry stuff to the storage absolutely nothing. Don’t pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.
Yessica R | First ImpressionsVery helpful
elieser d | First ImpressionsOne of the storage doors was not working
Marco A | First ImpressionsGood service
Arlette S | Overall ExperienceGreat customer service!
Janice R | Overall ExperienceEmployee was helpful, pleasant and courteous.
dorothy e | First ImpressionsOneg, the Manager was great. I'm out of state and he was very helpful and professional.
JANET B | Overall ExperienceSERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINED
LORENZO Z | First ImpressionsAlarm went off every single time I accessed my unit
Bohdan s | Overall ExperienceThey keep charging me even when I left and informed the employee!!!!
Khalid A | Overall ExperienceStaff not helpful and location not clean
Akash R | Overall ExperienceGreat job
alfredo f | First ImpressionsVery professional and helpful staff.
Ron S | First ImpressionsThe gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Thanks
Joseph L | First ImpressionsFriendly, helpful, accommodating.
JANET B | First ImpressionsOnly issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service
willie p | Overall ExperienceMy unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.
Anabel E | Overall ExperienceOneg, was extremely helpful, friendly and professional.
Cynthia S | Overall ExperienceI visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.
Mi T | Overall ExperienceExtremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.
Ezra N | Overall Experience