Customer did not leave a comment.Jason S.
Customer Reviews for U-Haul Moving & Storage of Melrose Park
Melrose Park, IL 60160
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Vehicle storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank for your company and business.Darrie H.
Customer did not leave a comment.Moises L.
Customer did not leave a comment.Sridhar T.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Sridhar T. | Overall Experience
I got charged an extra $14 for gas when I filled it up passed the amount that I used. I took a photo of the gas meter when I dropped off the truck which shows it filled more than the amount needed. Still got charged $14 for gas and no refund yet.Marcos H.
Again the employee couldn't change or help with our reservation. I showed the employee our drop-off reservation but because the other location had put an incorrect drop off location, the Melrose employee didnt know how to resolve the issue without chargingus additional unnecessary fees.Jane P.
Customer did not leave a comment.Sean A.
the GPS route to the facility was not accurateDonald L.
Customer did not leave a comment.Rebecca S.
Customer service was excellentArturo C.
Customer did not leave a comment.LORENZO Z.
Customer did not leave a comment.Bernard E.
Customer did not leave a comment.JORGE G.
Customer did not leave a comment.LASHION R.
Customer did not leave a comment.Moises L.
Customer did not leave a comment.William G.
Customer did not leave a comment.SAMANTA U. | Overall Experience
The staff was great.Monica S. | First Impressions
Joshwell Garcia help me out when I arrived for my rental, and Dejuan Lovett helped me out when I returned the vehicle. Both these guys were very helpful. Thanks for the great service!!Rizwan M.
The only problem I experienced is the 24/7 app didn't work at the time of pickup.Dennis M.
Customer did not leave a comment.Gabriel F.
So thankful the drop off location was a legitimate Uhaul store, where the employee had UHaul logos everywhere. I accidentally left my IPASS in the truck, and when I called the store afterwards no one answered. I left multiple voice messages asking someone to call me back. I picked up the truck and returned it within 24 hours, so I assumed the truck would still be at the location untouched. Finally a gal called me back 3 days after I dropped off the truck saying, the truck was still there, when she checked inside the IPASS was gone, and when she asked one of the guys, he said he threw it away and the garbage disposal already picked up the trash the day before. I'm so mad no one thought to call me to ask if I left an IPASS instead of just tossing it out. Now I have to pay for a new IPASS!Shaina C.
Customer did not leave a comment.Mario O.
Customer did not leave a comment.Kyle C.
Overall good jobMatt E.
Customer did not leave a comment.Michael I.
Overcharged!!!!!! Was supposed to include 750 miles it wasn't tire slow leak tailgate opened on its own repeatedly. VERY DISAPPOINTEDPhil C.
Customer did not leave a comment.MARIO G.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Zack T.
I was origanaly told could pick up in forest park then was changed think I was charged to much for roughly 8 hours never received recieptSteven B.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Humphrey S.
Got charged double for 10 hour rentalDaniel H.
Customer did not leave a comment.Dan E.
Good service nace uniteRoberto C.
Customer did not leave a comment.vincent V.
Customer did not leave a comment.COREY THOMAS S.
Customer did not leave a comment.Dana C.
Nothing everything is fine for me thank you very muchManuel M.
I was not given the furniture pads that I requested. When I got to where I was going, I did not have the time to return and get them. I was disappointed that the truck I had rented was not available at the Kingery store. The lady at that store was VERY helpful in finding the same truck at the Melrose Park store. She deserves a special thank you - though she did not know how to get to Melrose Park - there's always Apple Maps to the rescue :).Michael P.
Customer did not leave a comment.OSCAR R.
Don't call last minute to tell me the truck I reserved is not available. I reserved the truck a week in advance and you call me at 7:30 pm the night before to tell me.Scott C.
I strongly recommend for the staff to be more attentive Friend.Ulises G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.JOSE M.
Extremely disappointed with my first time and last experience with uhaul. First I had my reservation ready to go at 6pm. Then at 6:18pm a uhaul representative calls me and leaves me a voicemail telling me this location (melrose park) doesn't have the trailer I need. At this point I was already at Uhaul picking up the truck and trailer rental. The front desk lady had no idea what she was doing & when she finally figured it out it took over 30 min. When she pulls the truck out she hooks up the wrong trailer.. finally after we get the right truck and trailer hooked up the interior of the truck was a mess ! The windows looked like it has soda splashed across it, the doors were sticky and it even smelled foul. After we finish using the truck and trailer we brought it back to the U-Haul location to return. Again we have nothing but problems and issues. We spend 1 hr on the phone trying to get a hold of customer service then another hr with the representative trying to get the online return going. The representative, Omar said he was going to make notes on the account that we tried to return the vehicle.(which he did not) The next morning I received a receipt and was charged the $20 after hours fee. Again I have to spend more time to get a hold of customer service and get a refund. I spoke to the manager Cristina who helped me out with this issue. Overall we had a very bad experience and U-Haul doesn't seem to careAnna D.
This was the worst experience I have ever had with u haul the dolly they gave me was broke so I couldn't even pick up the fridge that I went to get, also the trailer had empty beer can in it. I have pics if you need them.Jeff K.
Customer did not leave a comment.cary D.
Simple offer Real Contract discounts effectively if Customer or business rents Uhaul Equipment more than 2 to 3 days a week not just have you're hand Out for Money taking from Community not giving back. it builds a Stronger bond with Customers being in business learn from a Smaller business trademark as we practice this daily.KEITH M.
Was 24 hours renting and someone hit my dolly on the rod , Uhaul didn't help me , police took the dolly and I didn't have any swap and also uhaul charge me more than 200 dollars for 24 hours not used!OSCAR L.
Customer did not leave a comment.Arcadio L.
Address the rats on the exteriorAndrew R.
Customer did not leave a comment.Hammed A.
Customer did not leave a comment.Dana C.
I conducted an after hours drop off. U-haul's website would not allow me to upload pictures of the trailer to show its clean condition. The question on the website asked if the trailer was clean and ready for another family? The website would allow me to say yes to this question. I spent over 30 minutes at this location trying to check this trailer in before I changed my answer to no. The website immediately accepted that answer and charged me $15.00 for a cleaning fee. This is unfair and is a fraudulent act on u-hau'l's part. I will be contacting the BBB and the attorney general's office on this matter. I have photos of the trailer's condition at the time of drop off. If anyone else had experienced this same issue please file your complaints with the BBB and Attorney General's office. This is nothing, but negligence or an attempt to get more money by u-haul.Malcolm D.
Customer did not leave a comment.JOHN K.
Worst experience of my life. Uhaul changed my reservation 3 times and location on me. Had to go 40 minutes from the location I was supposed to go to. I was supposed to get a 15ft truck that was "guaranteed" to me in my confirmation email. I ended up with a 26FT truck. I talked with movers and they said that you should have a special license to operate a truck that size. Will never use Uhaul again and would never recommend it to anyone else.Aidan W.
trailer had a blowout 55 miles from my destination and it appears tire was defective, I had to wait three hours for ups road assistancescott T.
Customer did not leave a comment.Rafal S.
Customer did not leave a comment.aristeo A.
Customer did not leave a comment.Izaak C.
Customer did not leave a comment.STANLEY W.
Super friendly employees at this siteDouglas S.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Rafal S.
Service was terrible train better.maurice E.
Customer did not leave a comment.Joetta W.
3rd Party movers were excellent!Raymond A.
Customer did not leave a comment.Khalil S.
Customer did not leave a comment.Kacper K.
Not a thing. Staff very helpfulRobert C.
Friendly employeesJacqueline C.
The staff at the Melrose Park location was not the issue. I reserved a 20 foot truck on April 19 and for some reason someone in â€œtrafficâ€ decided to change my truck to a 26 foot the night before I picked it up. It set me back over an hour because I had to find someone to come and drive the truck for me and add them to the rental contract. That was a big inconvenience. I had paid movers waiting for me and I lost an hour of their service screwing around trying to get the truck.Sabina H.
The staff was great especially the The young girl cashier outstanding service. I can't remember her name yet she was extraordinary. She was really exceptionalUlises G.
good serviceKEITH M.
Customer did not leave a comment.RICHARD S.
I reserved for my son. The on-line did not state I needed to be present on the day of move-in,Annece B.
If the customer has a certain size truck reserved for weeks, have the common courtesy to call them if the truck is not available !! Do not wait until the customer shows up to tell them. They didn't even try to find a replacement truck of the same size I requested until I was there. Only reason I ended up renting a truck still was because I had no other choice.ANDRZEJ M.
See comment to left.Bob L.
When I arrived at the location I stood in there for over 10 minutes and no one was inside to help me. I asked to have the rental put in my manager's name who was there with me and provided his license and credit card to pay for the rental but the invoice was still in my name. The vehicle was filthy and the customer was not the greatest. I will not rent from this location again.Shanta B.
Inside the trailer the floor was dirty. I'm still very happy with the rental it was easy for me to pick up and drop off and the trailer did an excellent job.Eddie A.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Vanessa V.
Customer did not leave a comment.Juan M.
Customer did not leave a comment.Ana G. | First Impressions
Off course the lady she was 6 stars thanks 😊EUSEBIO H.
If you reserve a one way trailer you should not give it to somebody else because I spent 2 hours running around in Chicago from U-Haul U-Haul trying to find another trailer got home 5:30 no freaking morning the next dayFidel L.
This one is big- I'm glad I got to see this place- it's got everything.Chris P.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Dennis E. | Online Move In
Customer did not leave a comment.Dennis E.
Customer did not leave a comment.Danny M.
I'm SatisfiedXavier M.
Customer did not leave a comment.Lorenzo Z.
We a pleasure doing business at this location .RONALD M.
Customer did not leave a comment.Gaby R. | First Impressions
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Jesse L.
Customer did not leave a comment.Noemy H.
Customer did not leave a comment.Christian L.
Customer did not leave a comment.Jorge L. | First Impressions
Christina was very helpful resolving an issue we had with our storage unit when another employee couldn't do anything for us.RENE V. | Overall Experience
Customer did not leave a comment.antoine s. | First Impressions
Shaniyah Gable was pleasant, professional and knowledgeable. She exibited patience as I processed the information given to me. She made sure I did not carry purchased products by offering me a cart and assistance. I asked to meet the manager Christina Quintanilla. Upon meeting Christina I quickly understood why I recieved such great customer service. She was as pleasant and professional as her agent. I also saw pride and teamwork. I have relocated from a smaller community in central Illinois where I am used to great customer service. In my three years of living in Cook County, Shaniyah Gable was the first person to meet and exceed that level of service.Alice B. | First Impressions
All the employees were nice and polite and helpfulDavid R. | First Impressions
Customer did not leave a comment.daraneisha t. | Overall Experience
Awesome staff, service, and facilities!Grace M. | Overall Experience
Customer did not leave a comment.Tera G. | Online Move In
Customer did not leave a comment.David R. | First Impressions
Lacks U-Haul Pride.Marcks W. | Overall Experience
Great customer service. Very clean facility.Thomas W. | Overall Experience
Great services,clean location,promtly Attention. Over all better experience than elsewhere. Thanks hope to see you friday with 26' footer truck reservation.RONALD M. | Overall Experience
Thanks so much for your bisnesTeddy I. | Overall Experience
The staff should be required to wear masks. Otherwise, it was a great experience.ROBERT S. | First Impressions
Thank you so much for helping me when I needed you and yes I will recommend your facilities to family and friends, thank you.Carolyn W. | Overall Experience
Customer did not leave a comment.Cynthia S. | Overall Experience
I like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022Robert K. | Overall Experience
Customer did not leave a comment.Thomas W. | First Impressions
Your staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.Grace M. | First Impressions
Customer did not leave a comment.Lanardria M. | Overall Experience
Customer did not leave a comment.CYNTHIA D. | Overall Experience
Very nice staffTerrence S. | First Impressions
Customer did not leave a comment.STEVEN C. | Overall Experience
Customer did not leave a comment.Jason A. | First Impressions
Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.REBECCA ANN S. | Overall Experience
Customer did not leave a comment.Samantha A. | Overall Experience
They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsenseEileen W. | First Impressions
Great storage space and the month free was a life saver, thank you!Jeny R. | Overall Experience
Customer did not leave a comment.Eduardo R. | Overall Experience
Customer did not leave a comment.Victor C. | First Impressions
I love this place and so clean staff is always friendlyTeddy I. | First Impressions
Customer did not leave a comment.Carlos U. | Overall Experience
Customer did not leave a comment.David W. | Overall Experience
Customer did not leave a comment.Gary N. | Overall Experience
The staff was very friendly and helpful!!Oscar G. | First Impressions
Customer did not leave a comment.Michael Z. | Overall Experience
Cristina was a great helpmichael g. | Overall Experience
Customer did not leave a comment.tyshonda m. | Overall Experience
Customer did not leave a comment.Maria A. | First Impressions
Customer did not leave a comment.Sarah F. | Online Move In
Customer did not leave a comment.Stephen H. | First Impressions
Customer did not leave a comment.VERONICA M. | First Impressions
Customer did not leave a comment.CYNTHIA D. | First Impressions
Customer did not leave a comment.JESUS JR T. | First Impressions
The staff is vey friendly and patient. Awesome customer service!tyshonda m. | First Impressions
Customer did not leave a comment.Ruth T. | First Impressions
Great place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location greatPhilip C. | Overall Experience
Customer did not leave a comment.OPHELIA Q. | Overall Experience
Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.John M. | First Impressions
GRACIAS POR SU SERVICIO.. 🙂Ana G. | Overall Experience
Customer did not leave a comment.Claudio F. | First Impressions
Customer did not leave a comment.Jacqueline R. | First Impressions
Staff was very friendly and accommodating. Would highly recommend this facility.Denise Z. | First Impressions
Customer did not leave a comment.SANDRA A. | First Impressions
Thank you for your service God Bless.angel b. | Overall Experience
Customer did not leave a comment.Kathy F. | Overall Experience
Staff was friendly and very accommodating. Thank you!Sue B. | First Impressions
Customer did not leave a comment.RENE V. | First Impressions
Customer did not leave a comment.William R. | First Impressions
Customer did not leave a comment.JACQUELINE R. | First Impressions
Customer did not leave a comment.MAHMOUD Z. | First Impressions
This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.maureen b. | First Impressions
Customer did not leave a comment.Raquel C. | Overall Experience
Customer did not leave a comment.TEFESAH S. | Overall Experience
Customer did not leave a comment.JOSE R. | First Impressions
Customer service is terrible!James B. | First Impressions
Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!Omar R. | Overall Experience
Easy to get to, large parking lot, easy to fet to storage unitsSERATTI ARSENE M. | First Impressions
Dujuan and Christina have been wonderful. They are professional, thorough and courteous.Cynthia S. | Overall Experience
I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.Moises A. | Overall Experience
Customer did not leave a comment.Thomas V. | Overall Experience
Customer did not leave a comment.monica s. | First Impressions
My last month should have been prorated. I paid for all of December but only used it for 4 days.Natalie T. | Overall Experience
Customer did not leave a comment.Omar R. | First Impressions
Customer did not leave a comment.LISSETTE A. | Overall Experience
Customer did not leave a comment.Manuel A. | Overall Experience
Customer did not leave a comment.ray k. | First Impressions
UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIESLORENZO Z. | First Impressions
Customer did not leave a comment.charles m. | Overall Experience
Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said availablecharles m. | First Impressions
Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There’s no carts to carry stuff to the storage absolutely nothing. Don’t pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.Yessica R. | First Impressions
Customer did not leave a comment.Debra C. | Overall Experience
Customer did not leave a comment.LUIS L. | Overall Experience
Customer did not leave a comment.eryn k. | Overall Experience
Very helpfulelieser d. | First Impressions
Customer did not leave a comment.Moises S. | Overall Experience
One of the storage doors was not workingMarco A. | First Impressions
Customer did not leave a comment.Moises S. | First Impressions
Customer did not leave a comment.salvador g. | Overall Experience
Customer did not leave a comment.dorothy e. | Overall Experience
Customer did not leave a comment.Stephanie W. | First Impressions
Good serviceArlette S. | Overall Experience
Great customer service!Janice R. | Overall Experience