This was the worst experience I have ever had with u haul the dolly they gave me was broke so I couldn't even pick up the fridge that I went to get, also the trailer had empty beer can in it. I have pics if you need them.
Jeff K.Customer Reviews for U-Haul Moving & Storage of Melrose Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple offer Real Contract discounts effectively if Customer or business rents Uhaul Equipment more than 2 to 3 days a week not just have you're hand Out for Money taking from Community not giving back. it builds a Stronger bond with Customers being in business learn from a Smaller business trademark as we practice this daily.
KEITH M.Was 24 hours renting and someone hit my dolly on the rod , Uhaul didn't help me , police took the dolly and I didn't have any swap and also uhaul charge me more than 200 dollars for 24 hours not used!
OSCAR L.Address the rats on the exterior
Andrew R.I conducted an after hours drop off. U-haul's website would not allow me to upload pictures of the trailer to show its clean condition. The question on the website asked if the trailer was clean and ready for another family? The website would allow me to say yes to this question. I spent over 30 minutes at this location trying to check this trailer in before I changed my answer to no. The website immediately accepted that answer and charged me $15.00 for a cleaning fee. This is unfair and is a fraudulent act on u-hau'l's part. I will be contacting the BBB and the attorney general's office on this matter. I have photos of the trailer's condition at the time of drop off. If anyone else had experienced this same issue please file your complaints with the BBB and Attorney General's office. This is nothing, but negligence or an attempt to get more money by u-haul.
Malcolm D.Worst experience of my life. Uhaul changed my reservation 3 times and location on me. Had to go 40 minutes from the location I was supposed to go to. I was supposed to get a 15ft truck that was "guaranteed" to me in my confirmation email. I ended up with a 26FT truck. I talked with movers and they said that you should have a special license to operate a truck that size. Will never use Uhaul again and would never recommend it to anyone else.
Aidan W.trailer had a blowout 55 miles from my destination and it appears tire was defective, I had to wait three hours for ups road assistance
scott T.Super friendly employees at this site
Douglas S.Service was terrible train better.
maurice E.3rd Party movers were excellent!
Raymond A.Not a thing. Staff very helpful
Robert C.Friendly employees
Jacqueline C.The staff at the Melrose Park location was not the issue. I reserved a 20 foot truck on April 19 and for some reason someone in “traffic†decided to change my truck to a 26 foot the night before I picked it up. It set me back over an hour because I had to find someone to come and drive the truck for me and add them to the rental contract. That was a big inconvenience. I had paid movers waiting for me and I lost an hour of their service screwing around trying to get the truck.
Sabina H.The staff was great especially the The young girl cashier outstanding service. I can't remember her name yet she was extraordinary. She was really exceptional
Ulises G.good service
KEITH M.I reserved for my son. The on-line did not state I needed to be present on the day of move-in,
Annece B.If the customer has a certain size truck reserved for weeks, have the common courtesy to call them if the truck is not available !! Do not wait until the customer shows up to tell them. They didn't even try to find a replacement truck of the same size I requested until I was there. Only reason I ended up renting a truck still was because I had no other choice.
ANDRZEJ M.See comment to left.
Bob L.When I arrived at the location I stood in there for over 10 minutes and no one was inside to help me. I asked to have the rental put in my manager's name who was there with me and provided his license and credit card to pay for the rental but the invoice was still in my name. The vehicle was filthy and the customer was not the greatest. I will not rent from this location again.
Shanta B.Inside the trailer the floor was dirty. I'm still very happy with the rental it was easy for me to pick up and drop off and the trailer did an excellent job.
Eddie A.Off course the lady she was 6 stars thanks 😊
EUSEBIO H.If you reserve a one way trailer you should not give it to somebody else because I spent 2 hours running around in Chicago from U-Haul U-Haul trying to find another trailer got home 5:30 no freaking morning the next day
Fidel L.This one is big- I'm glad I got to see this place- it's got everything.
Chris P.I'm Satisfied
Xavier M.NA
Frederick T.We a pleasure doing business at this location .
RONALD M.This is the second time I rented from your company everything and everyone was great, you all is the best keep up the good work thanks.
FLOYD G.Didn't go inside, just handed keys to the fellow and he said we were good
Dana S.I was charged 20.00 dollars and was told the Van was not there before 8 and the van was there at 7:23 pm. My movers said the interacted with 3 staff members and gave the paper work to a Hispanic male. I want my 20.00 dollars and will be contacting the UHaul corporate office.
CYNTHIA D.Love U-Haul. Quick N Easy
Alex S.Rented a 6 x 12 only to find out the rear opening was much smaller and couldn't load what I rented it for wasted $$ and over 200 miles of driving
billie R.Great Staff always Enough Employees here ready to get You in Out Quickly Making reservations are Super easy and Pretty Accurate with On hand Rental equipment Upon returning equipment You Constantly see Staff Moving Counting what's there or not Ensuring a good rental experience the Management here Should Smile this Store gets it right.
KEITH M.The staff seemed like they were having a very hard time understanding English…
Spencer T.Was ok
OSCAR L.Christina was very helpful resolving an issue we had with our storage unit when another employee couldn't do anything for us.
RENE V. | Overall ExperiencePicked up in the AM location and truck was dirty inside and reeked of Marijuana
Hector M.Too far from my home. I passed three other locations.
William V.You guys best
TOMAS P.Shaniyah Gable was pleasant, professional and knowledgeable. She exibited patience as I processed the information given to me. She made sure I did not carry purchased products by offering me a cart and assistance. I asked to meet the manager Christina Quintanilla. Upon meeting Christina I quickly understood why I recieved such great customer service. She was as pleasant and professional as her agent. I also saw pride and teamwork. I have relocated from a smaller community in central Illinois where I am used to great customer service. In my three years of living in Cook County, Shaniyah Gable was the first person to meet and exceed that level of service.
Alice B. | First ImpressionsAll the employees were nice and polite and helpful
David R. | First ImpressionsI waited for 10+ minutes to be assisted while two people were just chatting away in an office and one even left the office to grab their cell phone and didn't even acknowledge me…
Raffaele S.The staff was very polite and helpful.
ERIC P.Better communication with the different with deposits and pricing. Because everyone institute is totally different when it's to returning your funds.
CLEVELAND S.I love this place Uhaul center in melrose park I find what I need ,good service,clean location,promtly attention. Over all one of the best place for renting needs .
RONALD M.Great service and availability. Happy customer here.
Jose G.Don't forget to check the tires and fill the washer fluid.
WILLIAM H.costumer service can be better in the way they speak to costumers
CONRADO C.Awesome staff, service, and facilities!
Grace M. | Overall ExperienceNothing. Everything was great.
DREX Y.I rent quite frequently and they are consistent in their service. Great job
DEBBIE M.Employees did a great job
Michael S.Lacks U-Haul Pride.
Marcks W. | Overall ExperienceGreat customer service. Very clean facility.
Thomas W. | Overall ExperienceGreat services,clean location,promtly Attention. Over all better experience than elsewhere. Thanks hope to see you friday with 26' footer truck reservation.
RONALD M. | Overall ExperienceWas charged missing/damage fees with no explanation
Nick W.I was charged $30 service fee for gas and $15 gas for not returning it to the same level. When I picked the truck up it was below a quarter full already (So they aren't actually going to fill up their trucks and give them to customer full - so why the fee?) and I wasn't made aware of any service charge if it was returned below the level. Poor customer service and the truck was in poor condition
EDGAR R.Thanks so much for your bisnes
Teddy I. | Overall Experiencefuel truck a little 26 foot truck more miles free Automatically allow drop off at Customer decision 26 foot $172.00 You get Punishment with higher fees to drop off I understand some locations may not accommodate big truck typically you guys are everywhere Again Stop being Greedy Charging way extra for Punishment of one way rental Corporate numbers look good when Customers are happy and heard
KEITH M.The staff should be required to wear masks. Otherwise, it was a great experience.
ROBERT S. | First ImpressionsThank you so much for helping me when I needed you and yes I will recommend your facilities to family and friends, thank you.
Carolyn W. | Overall ExperienceI like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022
Robert K. | Overall ExperienceYour staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.
Grace M. | First ImpressionsVery nice staff
Terrence S. | First ImpressionsEach time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.
REBECCA ANN S. | Overall ExperienceThey are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsense
Eileen W. | First ImpressionsGreat storage space and the month free was a life saver, thank you!
Jeny R. | Overall ExperienceI love this place and so clean staff is always friendly
Teddy I. | First ImpressionsThe staff was very friendly and helpful!!
Oscar G. | First ImpressionsCristina was a great help
michael g. | Overall ExperienceThe staff is vey friendly and patient. Awesome customer service!
tyshonda m. | First ImpressionsGreat place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location great
Philip C. | Overall ExperienceAdriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.
John M. | First ImpressionsGRACIAS POR SU SERVICIO.. 🙂
Ana G. | Overall ExperienceStaff was very friendly and accommodating. Would highly recommend this facility.
Denise Z. | First ImpressionsThank you for your service God Bless.
angel b. | Overall ExperienceStaff was friendly and very accommodating. Thank you!
Sue B. | First ImpressionsThis is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.
maureen b. | First ImpressionsCustomer service is terrible!
James B. | First ImpressionsBuena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!
Omar R. | Overall ExperienceEasy to get to, large parking lot, easy to fet to storage units
SERATTI ARSENE M. | First ImpressionsDujuan and Christina have been wonderful. They are professional, thorough and courteous.
Cynthia S. | Overall ExperienceI decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.
Moises A. | Overall ExperienceMy last month should have been prorated. I paid for all of December but only used it for 4 days.
Natalie T. | Overall ExperienceUHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES
LORENZO Z. | First ImpressionsCheck in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available
charles m. | First ImpressionsHave better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There’s no carts to carry stuff to the storage absolutely nothing. Don’t pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.
Yessica R. | First ImpressionsVery helpful
elieser d. | First ImpressionsOne of the storage doors was not working
Marco A. | First ImpressionsGood service
Arlette S. | Overall ExperienceGreat customer service!
Janice R. | Overall ExperienceEmployee was helpful, pleasant and courteous.
dorothy e. | First ImpressionsOneg, the Manager was great. I'm out of state and he was very helpful and professional.
JANET B. | Overall ExperienceSERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINED
LORENZO Z. | First ImpressionsAlarm went off every single time I accessed my unit
Bohdan s. | Overall ExperienceThey keep charging me even when I left and informed the employee!!!!
Khalid A. | Overall ExperienceStaff not helpful and location not clean
Akash R. | Overall ExperienceGreat job
alfredo f. | First ImpressionsVery professional and helpful staff.
Ron S. | First ImpressionsThe gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Thanks
Joseph L. | First ImpressionsFriendly, helpful, accommodating.
JANET B. | First ImpressionsOnly issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service
willie p. | Overall ExperienceMy unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.
Anabel E. | Overall ExperienceOneg, was extremely helpful, friendly and professional.
Cynthia S. | Overall ExperienceI visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.
Mi T. | Overall ExperienceExtremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.
Ezra N. | Overall Experience