Customer Reviews for U-Haul Moving & Storage of Memorial City

Rating:

4.0

Simple and quick drop off...

Rating:

1.0

Be more professionals and reimburse at least 50% of my money

Rating:

3.0

Didn’t have much interaction, but the drop off was expedient

Rating:

5.0

We pulled our moving truck in and within seconds someone came out, grabbed the keys, and forwarded our final receipt.

Rating:

5.0

Have rented from this location several times - absolutely the BEST!

Rating:

5.0

Both employees were very helpful and very nice. 👍👍👍👍👍👍

Rating:

5.0

I tried the online check-in, but if the location is open, checking in directly at the counter is so much easier. The staff was very friendly and helpful when I checked in and when I dropped off. My U-Haul was in decent shape. Good enough for what I needed it for. Great experience overall.

Rating:

1.0

You need to change all the staff there- they are horrible - lazy - rude - loud etc Where should I start ? 1. I had a reservation for a 15’ truck and I got both a text and call to confirm - when I spoke to the person I asked them if I could pick it up at noon instead of 10 am - “sure no problem” 2. When I got there the guy could not find my reservation so when I showed him the confirmation he said well we cancelled it because you didn’t show up on time so now he has to start it “all over” like I was making him work so hard 3. So after I get the keys he doesn’t even take the trouble to walk out there - he just points out in the parking lot and said it’s one of them and let him know of I have any questions 4. So I get the truck and pull out of the parking lot but something felt weird - so I compared the contract with the actual mileage and gas level And it was all wrong - it had over 22 more miles on it than the contract - so I was being charged about $20 more before I even started the truck - plus the fuel level on the contract said 3/4 but it was actually just 1/2. 4. I immediately turned around and went back to the store and told him this - he didn’t even bother to go outside to confirm 5. But instead he complained that he was as going to have to cancel this contract and start from scratch all over again 6. I asked him so “it’s my fault” ? And he just. Rolled his eyes 7. So instead of doing it “right” the guy said that he’s not going to go to all the trouble but if I want to then I should get on my computer or the App and do it myself 8. Otherwise he will just remember me when I come back 9. So now when I come back and turn in the truck the same guy is there but he is screaming on the phone to a customer - I just could not believe it 10, I asked the other girl who was there if she remembered me and she shook her head and said that “you are good to go” 11. I really don’t think I really was really good to go because they didn’t give me a receipt or even go out to check the mileage , gas, etc 12. Wow - I’m glad I don’t run my business this way

Rating:

5.0

Easy in and out service

Rating:

5.0

Amazing customer service

Rating:

5.0

Very service and expedient service.

Rating:

5.0

Thank you for your kindness and professionalism.

Rating:

5.0

Location and team were great. The truck was in rough condition.

Rating:

5.0

Excellent Service

Rating:

1.0

Made a reservation only to be told at pickup that they only had local trailers. Told me I was going to have to drive 30 min to another location. Manager finally decided to go look at inventory and found it. A 10 min pickup turned into an hour.

Rating:

5.0

This particular Uhaul exchange was probably the best I've had. Not that the others were all bad, they were the average chaos and issues. But this team was the best. Best personalities, best teamwork, etc. They were a pleasure. I actually enjoyed being there.

Rating:

4.0

All went very smoothly. Received the text to "take a photo of the equipment before you leave the lot" after I had left the lot! No big deal.

Rating:

3.0

Discrepancy on fuel in tank meter vs what waste recorded on the form. 4 gallons for 35 miles. Racket

Rating:

5.0

Turned in my truck at 630p… staff still there!!! Love that

Rating:

3.0

The manager was extremely rude to the customers (yelling, attitude, etc.) Originally he denied my reservation due to a non-operating truck blocking the 26ft. that I had already reserved. After his nice employee asked another representative to jump the truck, they were able to honor my reservation. I was there for over an over an hour waiting in line + put to the side with limited updates. Overall, I’m happy that I was able to get the truck but probably wouldn’t come back to this location. The lady that checked me out as extremely nice and super helpful too!

Rating:

5.0

Very fast and professional! No issues and went smooth

Rating:

3.0

I think they need more ability to troubleshoot instead of referring us back to the original rental location when we had a problem. I feel this is a uhaul system problem not the individual employee . She can only work with what uhaul gives her to work with.

Rating:

4.0

My lady was very friendly and helpful. Just keep staffing with friendly people who care about customer service.

Rating:

1.0

The guy who helped me had a poor attitude and told me that he had no room for my return delivery bringing from another location and he wanted me to drive almost an hour away to drop it off but that's unacceptable his attitude was horrible

Rating:

4.0

Would be nice to have some human interaction/ welcome but the process was smooth and quick

Rating:

4.0

the sign at drop off said to wait by the vehicle and an attendant would come help me. This did not happen; I had to walk into the store and talk with staff before I could drop off.

Rating:

3.0

I had reserved online with a drop location. During the checkout process, the return location was moved to a place about 15 miles further without explanation. The allowed milage was too short to get me from the rental location to home and to return location, so I had a mileage charge. No idea how the allowed milage was determined, and it was not mentioned in the on-line booking. (this is more of a U-haul booking issue over the local store)

Rating:

3.0

I only needed the trailer for two hours but had to pay for the day. The thing about needing a plug for the electricity, sticks, its just an add-on for expensive equipment. It should be included or at least mentioned with the paperwork instead of after the trailer is already on the ball.

Rating:

5.0

The staff is amazing! They are extremely knowledgeable and they steered me in the right direction, literally. They all deserve a free lunch from Corporate or something.

Rating:

1.0

They didn’t leave a key for the truck.

Rating:

5.0

This location is excellent. Staffs were very attentive and helpful. Will use them again.

Rating:

5.0

I love their fast friendly service. Jeep up the great work !

Rating:

4.0

The team here is always helpful for us. The app does not process well and is unreliable. Without the team at this location it would be very difficult to get things done.

Rating:

3.0

I dropped off late night so I did not interact with anyone. Easy to drop off except QR code wouldn’t work so that was inconvenient

Rating:

5.0

Very helpful and knowledgeable staff.

Rating:

5.0

Excellent customer service. Owner of the store is always there to help and facilitate any requests

Rating:

4.0

Truck needs to be repaired. It was raining while I was driving and water was leaking into the cabin.

Rating:

5.0

Muy buen servicio

Rating:

5.0

General manager at this location was very helpful to me. Covered all the important details that I should now about my U-Haul rental. I left that place with peace at mind.

Rating:

1.0

The van we reserved had a back door malfunction that we were not aware of during the reservation process, after the confirmation we checked it and it was not opening at one side and the worker told us “Ammm sorry it’s on me” with no actual actions. At that point we were so frustrated and we just needed to take it as we have no other options as we are moving out. Please inform customers about any problems when they are reserving a van before they are actually in the problem. Thanks BA

Rating:

5.0

Quick, friendly, professional service.

Rating:

5.0

It was awesome. Everything is what’s good and the person who attend to me it was very kind.

Rating:

1.0

it took 3 different trucks to find one in working order, rude staff on check in and check out and told her about a price advertised difference and was met with scorn ( deciding to see if I want to take to small claims on the matter); no check back on issues of subleasing rental space; accidentally locked key in cab within 2 blocks of facility and they did not have 2nd key, wanted $200 for lock smith fee ( cost $50 when ordered on my own); parking and service is a nightmare at the Memorial location; DO NOT RECOMMEND THIS PLACE OR THE U HAUL CALL IN SERVICES AT ALL, NEVER, EVER!

Rating:

5.0

I had my storage unit for over 12 years. I was always treated kindly, professional, friendly. I will and have recommended U- Haul to family and friends.

Rating:

1.0

Rip off

Rating:

1.0

The truck was full of nasty Hair, fine I took it no problems I was over charged for full I drove less than 90 miles and overall I got charged 192$ while i bought 25$ fuel in there. The people work there was nice but the outcome absolutely not.

Rating:

3.0

Upon arrival, I wasn't greeted warmly, however it was early in the morning so I would like to give the first employee I met the benefit of doubt that she was still waking up. Aside from that, the main concern I'd like to note is that I booked a Van-- the contract for this van was written by the first employee I saw with seemingly no issues, however, when I went to turn the vehicle on, the tire pressure was extremely low on one of the tires. I went back to the counter and met with a second employee about the tire who informed me that the tire on that van was low since the day before and that unfortunately the only other van they had on the property had a malfunctioned door.. I found it frustrating that there was no acknowledgement that this information should have been shared with me upon booking the van with the first employee. Either she knew and did not care to address it or the staff failed to communicate with one another, so I had to wait another 20-30 minutes to have the first contract terminated and to book another larger vehicle. The booking staff treated it as a seemingly small detail, but on the customers end it's a waste of time and having zero acknowledgment of the miscommunication was frustrating for me. The second employee was, however, proactive enough to help us fix the problem, and from then, we had no further issues. The rest of the employee interactions and return process was very pleasant.

Rating:

5.0

I just stopped by because I was moving and Al went the extra mile god bless you all

Rating:

5.0

Great manager, friendly, hard worker, most helpful hooking trailer to vehicle & return so easy. Thank you.

Rating:

1.0

The checkout cashier was rude and unhelpful. I am a grown man who treats people with respect because I am a business owner myself. This experience was not pleasant at all. And, finally, some employees need training over courtesy and customer service support.

Rating:

4.0

Long lines not enough workers for a saturday

Rating:

5.0

NA

Rating:

4.0

Savannah was excellent! Patient and extremely helpful!

Rating:

5.0

Muy bien servicio

Rating:

5.0

Have used this U Haul facility for truck rental numerous times. Our first time renting a storage unit. Will do it again when need storage in the future.

Rating:

3.0

See above notes

Rating:

2.0

I was broken into twice in the time I rented and lost in excess of $10,000 in items. Stop advertising as a high security facility which this is not. No help with security footage or police assistance. Disappointing.

Rating:

5.0

The manager and the front counter clerk that worked on 10/20/25 were very knowledgeable and courtesy and polite. The manger was awesome very helpful and professional.

Rating:

5.0

Uhal from this location is very busy but the staff are really nice and understanding. The manager is really nice they help me Thank you

Rating:

3.0

Needs to stay open for customers that get off work at 5 o'clock it should stay open between 8 and 10 pm

Rating:

1.0

Happy

Rating:

4.0

Need to keep area free to enter storage area

Rating:

2.0

My rating for the storage facility is primarily due the customer service, the issue lies with the staff. While the manager was very helpful, the ladies at the front desk were rude and showed a lack of respect for customers. One of them, in particular, treated me terribly. When I asked for information about the contract, she rolled her eyes and responded in a very disrespectful manner. Unfortunately, I didn't catch her name. I trust this issue will be addressed, as I believe the facility has great potential. Thank you for your time and consideration.

Rating:

4.0

Great job by all!

Rating:

2.0

Only below average because I had numerous items stolen from my unit.

Rating:

5.0

Maybe a new regional manager would be a good start. Like the old site manager who didnt care about site security by not not making it a priority to fix or replace the Main gate drive up gate. Uhaul corp called me with a "great deal" so i said yes! Well just like all great deals that seem to good to be true well they are not. its not corporate fault that they see a rental coming up in a couple of days and sell it to someone on the list who wants to buy. Nor can a branch tell a renter to be out on a specific day. in other words i got screwed thank you

Rating:

3.0

One of the employees was playing on her laptop and couldn't answer any questions or know how to work computers.

Rating:

5.0

Office staff was especially knowledgeable and friendly.

Rating:

5.0

Vivian was amazing very professional and kind and respectful to me I loved working with her.

Rating:

1.0

Most of the staff is very rude. They had a good manager that they ran off months ago. My storage sign up was horrible. They messed up my account. I had to call to pay every month. I couldn’t do it on the app never again.

Rating:

1.0

This mistake should never happen.

Rating:

5.0

Thank you for the great service!!

Rating:

5.0

Terez and Roger (store manager) were very very helpful, really good with customers.

Rating:

5.0

This UHAUL center has the most friendliest staff I’ve ever dealt with in 30 years. Consistent, genuine, friendly customer service.

Rating:

2.0

I gave a poor recommendation for the simple reason that I vacated my storage space at #911 that I’ve had for many many years and I did so just some of days after my payment was auto deducted, then I find out you have a “rule” that I was not aware of… that you do not prorate a refund and that is not right!

Rating:

5.0

Everyone here does a great job at customer service I have great greetings everytime I come by to visit and pick up items to storage

Rating:

5.0

Emmanuel was very helpful and friendly erasing the stress of my moving day. I stopped in just to get information. But because of him I chose to rent the space

Rating:

5.0

Staff super helpful

Rating:

5.0

The Manager I Emmanuel goes above and beyond his call of duty personally coming out making sure all details were satisfactory to me. Security goes a long way with me. I really appreciate the people you have here at this facility I feel a little more comfortable at night, knowing that is somewhat secure.

Rating:

2.0

I had water damage to my belongings

Rating:

4.0

Over 13 years of renting and we had two incidents during that time, I’d say that’s pretty good. Staff was always helpful and friendly, many times I received a call that my rent was due, they were helping me avoid late fees. Overall, it was a good experience..

Rating:

5.0

clasificacion #1

Rating:

5.0

I had a storage there for a bout 2 months I want to say, the staff was always very helpful and friendly no matter what I needed. Emmanuel has an amazing staff at this location, they always created a great atmosphere on every visit! Thank you guys!

Rating:

5.0

I want to make a personal thank you to the GM Emmanuel and his staff. He had a team full of amazing working with him. Everytime I step foot on property greeted me with a warm hello. I was going through a storm in my life everytime I was seen by staff everyone said hi with a smile and it was heart warming. Best UHAUL dealer in Houston. Thank you for making my experience wonderful and I will be back for future reservations and I’m telling everyone to go to make a reservation with him.

Rating:

5.0

The staff was amazing, extremely helpful and knowledgeable. They took all of the anxiety out of my moving experience!

Rating:

5.0

Emmanuel was extremely professional, thoughtful, courteous and efficient. Everything you could ask for when doing business with someone. Take care of Emmanuel because managers like that are hard to find these days.

Rating:

1.0

Customer service is horrible.

Rating:

5.0

Great facility and Great people

Rating:

1.0

My unit got broken into and staff didn’t notified me but they placed one of their locks and now that i went to clear the unit i get an email right away about a move out notice.

Rating:

5.0

All the time I go to the office for any question, they're very nice and great attitude

Rating:

5.0

Emmanuel was the one who took care of me when I first got the storage and also the one who closed the account with me. When moving in I was so stressed out that day, nothing was going according to plan, that wasn’t even the location I pick first but honestly I’m glad they picked it for me, Emmanuel was welcoming from the very beginning. He informed me about the insurance, the ins and outs of the gated area, when to expect the bill all while he was the only employee inside the store taking calls and letting other customers know he’ll be with them in a moment. When closing it was pretty quick and he let me know they always have storage available in case I ever need it.

Rating:

5.0

The office staff was helpful and friendly. Helped me out and made sure I had what I needed. Thanks to all.

Rating:

5.0

Great customer service and friendly staff!

Rating:

4.0

Emmanuel was very helpful as well as the rest of the staff at the memorial location!

Rating:

5.0

Well organized staffs

Rating:

2.0

My unit was broken into twice, the first time the management didn’t even find it. I found it a week later when I got back in town. The second time the thieves broke the door and could not get totally in. I am out!!

Rating:

5.0

Got all my questions answered.

Rating:

4.0

Fire next to my unit.

Rating:

5.0

The office people at this location are amazing. The guys outside are great.

Rating:

4.0

Thank you! I have vacated my unit

Rating:

5.0

No problems

Rating:

5.0

Very understanding and helpful to my situation.

Rating:

5.0

Very friendly and practical staff.

Rating:

5.0

I really don’t enjoy the experience with Uhaul.com and the storage services !

Rating:

5.0

I like using this place when I need something ASAP that’s not climate controlled. I’m using CubeSmart off of Westheimer and Dunvale I started at $246 and on my third month they raised it $100 WTF good thing I’m getting out of there it was just temporary but still that space goes for around 500 at other CubeSmart‘s WTF they tell me it’s supply and demand well I demand they keep the price at $246 lol😂

Rating:

5.0

Access till 10pm other places close at 6 pm or 7 pm thank you great service.

Rating:

5.0

I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.

Rating:

5.0

Buen servicing rapidly amable bilingue

Rating:

4.0

Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.

Rating:

5.0

Employees are friendly and manager always treats customer with respect.

Rating:

5.0

Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.

Rating:

5.0

The entire staff is so helpful and obsequious!

Rating:

4.0

The overhead door was a little hard to open. Could use some grease or adjusting.

Rating:

5.0

Outstanding service

Rating:

5.0

Excellent service

Rating:

5.0

Very good service and friendly staff.

Rating:

5.0

Very helpful staff members. Really helped get me on my way without any hassle

Rating:

5.0

Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.

Rating:

5.0

Prices and specials are always available.

Rating:

5.0

Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done

Rating:

5.0

Very fast and its actually free

Rating:

5.0

Good People, perfect storage condition.

Rating:

3.0

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

Rating:

1.0

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

Rating:

1.0

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

Rating:

5.0

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Rating:

5.0

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

Rating:

5.0

Very friendly staff and helpful to my needs.

Rating:

4.0

Convenience and friendly

Rating:

5.0

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

Rating:

2.0

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

Rating:

4.0

They were always polite and nice when I had to go into the store.

Rating:

1.0

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

Rating:

5.0

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

Rating:

3.0

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

Rating:

5.0

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Rating:

4.0

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

Rating:

3.0

The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.

Rating:

5.0

Happy with the service

Rating:

5.0

This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t

Rating:

4.0

Not a bad experience.

Rating:

5.0

I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.

Rating:

5.0

Convenient, clean and friendly!

Rating:

5.0

Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently

Rating:

5.0

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

Rating:

5.0

The Best Experience. Professional and excellent customer service

Rating:

5.0

Better than Excellent. And it was raining. They were so helpful! Thank you!

Rating:

5.0

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Rating:

5.0

Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.

Rating:

5.0

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Rating:

5.0

Quick check-in. Great service.

Rating:

3.0

Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.

Rating:

5.0

Richard was outstanding! Excellent customer service!

Rating:

5.0

All staff was courteous, friendly, & helpful.

Rating:

3.0

The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good

Rating:

5.0

Good place to storage.

Rating:

5.0

Excellent service, emails prior to due date of automatic payments

Rating:

5.0

Everything was great.

Rating:

5.0

Annual increases was my only beef Otherwise everything else was great

Rating:

5.0

Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.