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Mitch G.Customer Reviews for U-Haul Moving & Storage of Memorial City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There's a rattling sound underneath the vehicle which kinda concern me if I might get stranded. They should have someone look at the bottom of the vehicle and see if something's wrong with it. The way I see it, they take the vehicle and park it without checking to see if anything wrong with the vehicle.
ANTHONY C.The van was not filled with fuel. I had to fuel it up before departing.
Darrin S.I rented a truck for less than 10 hours, why charge me two days rent and insurance.
Chongkai B.I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.
ROGER M. | Overall ExperienceI have filled up the gas according to the standard, and I have the receipt of filling up the gas at that time, but you still charged me the gas fee according to the standard of not filling up the gas, which is an obvious fraud to the customer!
Chongkai B.Incredible people in store and outside
Justin G.Amekia Poole was very helpful and friendly up front, and Tevin did a great job of getting us set up on the trailer. One thing that needs fixing - the motorcycle trailers are more or less not accessible online. Only noticed them when I got there in person. Switched to one of those as it was much better suited for my needs than the 6x12 that was the only thing that showed up online. Again, Amekia and Tevin handled it all really well and got us on our way.
Chris B.Employees very courteous and helpful
Ricky B.The customer service I received at this location was excellent. If I still lived in Houston, I would definitely use them again. They had everything I needed. They hooked up the trailer quickly and safely. Thank you so much for all you did. I wish I could remember the name of the associate that helped me, because he was amazing!!!
Karene G.Great service. People were very helpful and professional
Mark S.For some reason, an unrequested appliance dolly was left in the truck Bed when I drove out. It posed a particular nuisance because it was in the way, limited my space, and rolled into a piece of furniture and broke its leg. So it ruined my dining chair set. Such a pain.
Rachel E.Excellent customer service!
Mark M.Gentlemen was quick and precise, very helpful and knowledgeable! Made for a great experience!
albert B.To check in for my reservation was fast and easy. And the vehicle was in really good condition. Thank you I will use y'all when I move out again
Alejandro P.Great customer service when I brought the truck back. The guy who checked me out was very friendly and made the process easy. PLEASE ACKNOWLEDGE THE GUY WHO MADE CHECKOUT AMAZING! I'm understating how above and beyond He was
michael L.Front desk African American lady was very rude. Will not be coming back to this location. U-Haul will still receive my business due to fantastic deals and reliable vehicles!
Mohammed A.Buen servicing rapidly amable bilingue
jaime c. | First ImpressionsU-Haul moving at 10220 Katy Fwy with all the various trucks that are all clean and ready to go, the staff gave excellent service; they answered all the questions I had, and they'll do the same for you.
Reggie K.Terrific service, I made the appt on line. When I arrived the trailer was ready to go. The personnel were very professional and responsive. A very easy and seamless transaction.
PETE D.Mario is an excellent employer and was very helpful during my transaction, both pick-up and return. Improvements? Possibly not have the trailers beside the entrance from the freeway feeder road. Backing up to hook iup while trucks pull in quickly from the road isn't the safest situation.
RICK D.Poor customer service but the guys in the back do a outstanding job.
Oscar N.everyone was nice
kornelia G.I have used this location once before which is why I requested it. My first experience was good. However, this time around it was a less than appealing time. Amekia Poole is the name of the person who did the checkout process. Though she was polite (using sir), she was impatient and offered little regard for assistance. Frankly, she had an attitude. My son even pointed this out to me. Her terse responses to my questions or concerns were unhelpful. When I asked to clarify something, she would repeat herself with the same short, and seemingly curt, answer which was basically to look at the screen. She led us to the door, pointed at the truck, and shut the door. Disappointing manner of service.
Ronald P.This location was professionally run by very nice and helpful people.
Steve W.Friendly and professional staff!!!
CristinaR K.This is the best UHaul location in the city of Houston! Great location and service.
Hilary P.Horrible old truck not properly maintained metal on the steering wheel part of the cushion have broken off the metal. AC plus sometimes and sometimes does not come out of the vents and Houston 100° weather. You literally have to hold the pedal to the floor before it takes off.
LEZIGA B.When we got our storage unit and moving truck, the process was easy and fast; however, they forgot to open my storage unit. I drove from the other side of town with a truck full of stuff to a storage unit that was closed
Patsy D.this location was also very nice and helpful
Jason S.I forgot his name, but there was a dark complected man who was helping me. He was so polite, professional, and helped me figure out the size vehicle I needed and I didn't have a reservation. I feel he went above and beyond with his sincere and great service. Thank you!
Stephanie D.Not switch the drop off points during the day of the move. That was very aggravating.
Mark D.Really appreciated that everyone was very friendly and helpful.
Patricia G.I have an issue that the storage space I reserved was not available to me in Brownsville made me spend about 300 dollars more
JOEL R.Very friendly and efficient folks here
Mark D.I'd refer folks to this location if someone would for the love of God please send your manager Vicky back to customer service school. If that's even an option. I find it highly unprofessional to ignore a customer's greetings and then interrupt the customer's questions or concerns. I've been coming to this location for many years now for one reason and that's bc i will only direct my attention to the gentlemen there. There are 3 of them and i wish I could remember their names. They are the ones who deserve to be recognized. She has made my experience there at uhaul less than pleasurable twice now and honestly I'm only writing this in hopes that someone above her will remind her who she works for as I'm pretty sure the management above her doesn't want to lose business. Doesn't seem very logical to keep someone around who is disrespectful to the customers. I also took the time to read some reviews about this location and it's what I thought it would be. All the bad reviews are about that lady. I'd think someone should step up
Carroll C.Our truck had a leak at the top of the gas tank. Upon the first fill up fuel spilled out onto the ground . Not cool when gas is $5.00/gallon. Could only fill up 3/4 due ro the gole in gas tank. Upon pick up we were rold the teuck had 1/4 tank of gas. When in fact, it was on empty and had to get gas immediately. Called store after filling up to notify. Was told to let Uhaul know on the review.
Michael B.Continue to hire personnel such as Ms. Vicky. She was very professional, knowledgeable, and considerate.
Rodney E.The truck's ac did not work . I drove from Oxford, MS to Houston, Tx with no AC
Austin O.No dolly despite prepaying for it. If we had not had movers loading the truck then we would have had to buy one for several hundreds of dollars.
Travis J.Actually allow customers to drop off until 7:00 pm. Employees would not check trailer in after 6:45. Store hours say open until 7:00 pm, not 6:45
Dennis S.Service was perfect. I have no suggestions for improvement.
Steven S.A young hispanic man would not focus on serving me. He was the first person I went to after waiting in a small line. First he said he didn't have the item I RESERVED, only to be corrected by a very helpful and jubilant black woman. Even after the verifying the parts where there, the young man refused to go back to the counter to ring me up after I waited 3 minutes. The black woman asked me what happened, then immediately served me from the register he was previously at. the young man finally came out of the garage area, ignoring me, making NO apologies. Corporate racism? I PRAY NOT. This guy needs to go and any manager supporting it. I thank the black woman for her service, laughter and promptness to my business needs. She is a keeper, please promote her and those who take servicing ALL customers seriously.
Jeffery H.I had to use this location twice in within a week and half, the staff is very friendly and very knowledgeable about there business. I would highly recommend this location as your moving needs.
BRYAN LYNN S.Friendly prompt helpful service
STEPHEN A.The best facility of UHold
gerardo A.The staff goes out the way to have a positive experience.
KENNETH L.Very attentive.
WALTER S.GREAT drop off service.
Jeffrey C.The employees are having a lot of fun and joking around making the customers wait while they finish their stories and jokes.
Michael C.Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.
LYNNEECE MARIE R. | Overall ExperienceEmployees are friendly and manager always treats customer with respect.
Edwin H. | Overall ExperienceStorage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.
Robert B. | Overall ExperienceThe entire staff is so helpful and obsequious!
michael e. | Overall ExperienceThe overhead door was a little hard to open. Could use some grease or adjusting.
Ralph M. | Overall ExperienceOutstanding service
ISAAC A. | Overall ExperienceExcellent service
ISAAC A. | First ImpressionsVery good service and friendly staff.
Steve J. | First ImpressionsVery helpful staff members. Really helped get me on my way without any hassle
KELVIN M. | First ImpressionsMichael was helpful and the process went quickly. Very efficient! Appreciate the great service.
Claire C. | First ImpressionsPrices and specials are always available.
Edwin H. | First ImpressionsStaff was very polite and helpful with my storage unit. I would like to say thank you for a job well done
Shirley W. | Overall ExperienceVery fast and its actually free
Diego Maria L. | First ImpressionsGood People, perfect storage condition.
Armando C. | Overall ExperienceIt took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.
CINDY B. | Overall ExperienceYour staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.
Angela M. | Overall ExperienceThe door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.
James H. | Overall ExperienceAll personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work
Robert B. | First ImpressionsThank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.
FLOYD T. | Overall ExperienceVery friendly staff and helpful to my needs.
JOSE A. | Overall ExperienceConvenience and friendly
Robert R. | Overall ExperienceGreat staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!
FLOYD T. | First Impressionsthe man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience
EMAD A. | First ImpressionsThey were always polite and nice when I had to go into the store.
LESLIE C. | Overall ExperienceThe young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no
david p. | First ImpressionsI will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!
Sonya P. | Overall ExperienceThe ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.
Eulalia C. | Overall ExperienceThe U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.
Charlene M. | First ImpressionsEvery time I needed to talk to someone, the line was very long but that is somewhat understandable.
Nsen B. | Overall ExperienceThe staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.
Matt D. | Overall ExperienceHappy with the service
Robert R. | First ImpressionsThis was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t
robert l. | Overall ExperienceNot a bad experience.
Margot G. | First ImpressionsI visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.
robert l. | First ImpressionsConvenient, clean and friendly!
robert k. | Overall ExperienceGreat Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently
LISA K. | Overall ExperienceThe staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.
David B. | First ImpressionsThe Best Experience. Professional and excellent customer service
Eva C. | First ImpressionsBetter than Excellent. And it was raining. They were so helpful! Thank you!
cynthia l. | First ImpressionsVery helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..
Rick M. | First ImpressionsOverall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.
robert k. | Overall ExperienceKrista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.
Lily B. | First ImpressionsQuick check-in. Great service.
Holly H. | First ImpressionsSome of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.
Marjorie d. | Overall ExperienceRichard was outstanding! Excellent customer service!
Alandra A. | Overall ExperienceAll staff was courteous, friendly, & helpful.
Gloria S. | First ImpressionsThe three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good
Alex H. | Overall ExperienceGood place to storage.
HENRY N. | Overall ExperienceExcellent service, emails prior to due date of automatic payments
JUDITH B. | Overall ExperienceEverything was great.
elena t. | ReservationAnnual increases was my only beef Otherwise everything else was great
ANDREW H. | Overall ExperienceTodo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.
leonel a. | Overall ExperienceGreat service!
delores a. | Overall Experience