Customer Reviews for U-Haul Moving & Storage of Memorial City

4,049 reviews

10220 Katy Fwy   Houston, TX 77043
(Limited customer parking available recommend drop off for equipment pick up)

(713) 464-2713

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 464-2713

10220 Katy Fwy
Houston, TX 77043
(Limited customer parking available recommend drop off for equipment pick up)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mitch G. 
Rating:
5.0

There's a rattling sound underneath the vehicle which kinda concern me if I might get stranded. They should have someone look at the bottom of the vehicle and see if something's wrong with it. The way I see it, they take the vehicle and park it without checking to see if anything wrong with the vehicle.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
2.0

The van was not filled with fuel. I had to fuel it up before departing.

Darrin S. 
Rating:
1.0

I rented a truck for less than 10 hours, why charge me two days rent and insurance.

Chongkai B. 
Rating:
5.0

I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.

ROGER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

Chongkai B. 
Rating:
4.0

Customer did not leave a comment.

Kayli T. 
Rating:
4.0

Customer did not leave a comment.

IAN D. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

I have filled up the gas according to the standard, and I have the receipt of filling up the gas at that time, but you still charged me the gas fee according to the standard of not filling up the gas, which is an obvious fraud to the customer!

Chongkai B. 
Rating:
5.0

Customer did not leave a comment.

eun L. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Reesa J. 
Rating:
5.0

Incredible people in store and outside

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Audi A. 
Rating:
5.0

Amekia Poole was very helpful and friendly up front, and Tevin did a great job of getting us set up on the trailer. One thing that needs fixing - the motorcycle trailers are more or less not accessible online. Only noticed them when I got there in person. Switched to one of those as it was much better suited for my needs than the 6x12 that was the only thing that showed up online. Again, Amekia and Tevin handled it all really well and got us on our way.

Chris B. 
Rating:
5.0

Employees very courteous and helpful

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

Jing L. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Sherry T. 
Rating:
5.0

The customer service I received at this location was excellent. If I still lived in Houston, I would definitely use them again. They had everything I needed. They hooked up the trailer quickly and safely. Thank you so much for all you did. I wish I could remember the name of the associate that helped me, because he was amazing!!!

Karene G. 
Rating:
5.0

Great service. People were very helpful and professional

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Alleighya O. 
Rating:
5.0

For some reason, an unrequested appliance dolly was left in the truck Bed when I drove out. It posed a particular nuisance because it was in the way, limited my space, and rolled into a piece of furniture and broke its leg. So it ruined my dining chair set. Such a pain.

Rachel E. 
Rating:
5.0

Excellent customer service!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Gentlemen was quick and precise, very helpful and knowledgeable! Made for a great experience!

albert B. 
Rating:
5.0

Customer did not leave a comment.

josue L. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

To check in for my reservation was fast and easy. And the vehicle was in really good condition. Thank you I will use y'all when I move out again

Alejandro P. 
Rating:
5.0

Customer did not leave a comment.

ray K. 
Rating:
3.0

Great customer service when I brought the truck back. The guy who checked me out was very friendly and made the process easy. PLEASE ACKNOWLEDGE THE GUY WHO MADE CHECKOUT AMAZING! I'm understating how above and beyond He was

michael L. 
Rating:
1.0

Front desk African American lady was very rude. Will not be coming back to this location. U-Haul will still receive my business due to fantastic deals and reliable vehicles!

Mohammed A. 
Rating:
5.0

Buen servicing rapidly amable bilingue

jaime c.  |  First Impressions 
Rating:
5.0

U-Haul moving at 10220 Katy Fwy with all the various trucks that are all clean and ready to go, the staff gave excellent service; they answered all the questions I had, and they'll do the same for you.

Reggie K. 
Rating:
5.0

Customer did not leave a comment.

jaslie C. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

juanita M. 
Rating:
5.0

Customer did not leave a comment.

Janell K. 
Rating:
5.0

Terrific service, I made the appt on line. When I arrived the trailer was ready to go. The personnel were very professional and responsive. A very easy and seamless transaction.

PETE D. 
Rating:
5.0

Mario is an excellent employer and was very helpful during my transaction, both pick-up and return. Improvements? Possibly not have the trailers beside the entrance from the freeway feeder road. Backing up to hook iup while trucks pull in quickly from the road isn't the safest situation.

RICK D. 
Rating:
3.0

Poor customer service but the guys in the back do a outstanding job.

Oscar N. 
Rating:
5.0

Customer did not leave a comment.

Grace F. 
Rating:
5.0

everyone was nice

kornelia G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Graciela R. 
Rating:
2.0

I have used this location once before which is why I requested it. My first experience was good. However, this time around it was a less than appealing time. Amekia Poole is the name of the person who did the checkout process. Though she was polite (using sir), she was impatient and offered little regard for assistance. Frankly, she had an attitude. My son even pointed this out to me. Her terse responses to my questions or concerns were unhelpful. When I asked to clarify something, she would repeat herself with the same short, and seemingly curt, answer which was basically to look at the screen. She led us to the door, pointed at the truck, and shut the door. Disappointing manner of service.

Ronald P. 
Rating:
5.0

This location was professionally run by very nice and helpful people.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Adarsh K. 
Rating:
5.0

Customer did not leave a comment.

Arnold N. 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
5.0

Friendly and professional staff!!!

CristinaR K. 
Rating:
5.0

This is the best UHaul location in the city of Houston! Great location and service.

Hilary P. 
Rating:
1.0

Horrible old truck not properly maintained metal on the steering wheel part of the cushion have broken off the metal. AC plus sometimes and sometimes does not come out of the vents and Houston 100° weather. You literally have to hold the pedal to the floor before it takes off.

LEZIGA B. 
Rating:
5.0

Customer did not leave a comment.

Gunther M. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
2.0

When we got our storage unit and moving truck, the process was easy and fast; however, they forgot to open my storage unit. I drove from the other side of town with a truck full of stuff to a storage unit that was closed

Patsy D. 
Rating:
5.0

this location was also very nice and helpful

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Ahmed M. 
Rating:
5.0

I forgot his name, but there was a dark complected man who was helping me. He was so polite, professional, and helped me figure out the size vehicle I needed and I didn't have a reservation. I feel he went above and beyond with his sincere and great service. Thank you!

Stephanie D. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

Customer did not leave a comment.

PAYTON P. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Not switch the drop off points during the day of the move. That was very aggravating.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

don O. 
Rating:
5.0

Really appreciated that everyone was very friendly and helpful.

Patricia G. 
Rating:
4.0

I have an issue that the storage space I reserved was not available to me in Brownsville made me spend about 300 dollars more

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

Amber F.  |  First Impressions 
Rating:
5.0

Very friendly and efficient folks here

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Javier G. 
Rating:
1.0

I'd refer folks to this location if someone would for the love of God please send your manager Vicky back to customer service school. If that's even an option. I find it highly unprofessional to ignore a customer's greetings and then interrupt the customer's questions or concerns. I've been coming to this location for many years now for one reason and that's bc i will only direct my attention to the gentlemen there. There are 3 of them and i wish I could remember their names. They are the ones who deserve to be recognized. She has made my experience there at uhaul less than pleasurable twice now and honestly I'm only writing this in hopes that someone above her will remind her who she works for as I'm pretty sure the management above her doesn't want to lose business. Doesn't seem very logical to keep someone around who is disrespectful to the customers. I also took the time to read some reviews about this location and it's what I thought it would be. All the bad reviews are about that lady. I'd think someone should step up

Carroll C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE H. 
Rating:
5.0

Our truck had a leak at the top of the gas tank. Upon the first fill up fuel spilled out onto the ground . Not cool when gas is $5.00/gallon. Could only fill up 3/4 due ro the gole in gas tank. Upon pick up we were rold the teuck had 1/4 tank of gas. When in fact, it was on empty and had to get gas immediately. Called store after filling up to notify. Was told to let Uhaul know on the review.

Michael B. 
Rating:
5.0

Continue to hire personnel such as Ms. Vicky. She was very professional, knowledgeable, and considerate.

Rodney E. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
3.0

The truck's ac did not work . I drove from Oxford, MS to Houston, Tx with no AC

Austin O. 
Rating:
4.0

No dolly despite prepaying for it. If we had not had movers loading the truck then we would have had to buy one for several hundreds of dollars.

Travis J. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
5.0

Actually allow customers to drop off until 7:00 pm. Employees would not check trailer in after 6:45. Store hours say open until 7:00 pm, not 6:45

Dennis S. 
Rating:
5.0

Service was perfect. I have no suggestions for improvement.

Steven S. 
Rating:
5.0

A young hispanic man would not focus on serving me. He was the first person I went to after waiting in a small line. First he said he didn't have the item I RESERVED, only to be corrected by a very helpful and jubilant black woman. Even after the verifying the parts where there, the young man refused to go back to the counter to ring me up after I waited 3 minutes. The black woman asked me what happened, then immediately served me from the register he was previously at. the young man finally came out of the garage area, ignoring me, making NO apologies. Corporate racism? I PRAY NOT. This guy needs to go and any manager supporting it. I thank the black woman for her service, laughter and promptness to my business needs. She is a keeper, please promote her and those who take servicing ALL customers seriously.

Jeffery H. 
Rating:
5.0

I had to use this location twice in within a week and half, the staff is very friendly and very knowledgeable about there business. I would highly recommend this location as your moving needs.

BRYAN LYNN S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Friendly prompt helpful service

STEPHEN A. 
Rating:
5.0

The best facility of UHold

gerardo A. 
Rating:
5.0

Customer did not leave a comment.

Tashana C. 
Rating:
5.0

The staff goes out the way to have a positive experience.

KENNETH L. 
Rating:
4.0

Very attentive.

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

Earl D. 
Rating:
5.0

GREAT drop off service.

Jeffrey C. 
Rating:
4.0

The employees are having a lot of fun and joking around making the customers wait while they finish their stories and jokes.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  Overall Experience 
Rating:
4.0

Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.

LYNNEECE MARIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth e.  |  Overall Experience 
Rating:
5.0

Employees are friendly and manager always treats customer with respect.

Edwin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Swisher C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david d.  |  Overall Experience 
Rating:
5.0

Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOISES N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOISES N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose H.  |  First Impressions 
Rating:
5.0

The entire staff is so helpful and obsequious!

michael e.  |  Overall Experience 
Rating:
4.0

The overhead door was a little hard to open. Could use some grease or adjusting.

Ralph M.  |  Overall Experience 
Rating:
5.0

Outstanding service

ISAAC A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dedric C.  |  First Impressions 
Rating:
5.0

Excellent service

ISAAC A.  |  First Impressions 
Rating:
5.0

Very good service and friendly staff.

Steve J.  |  First Impressions 
Rating:
5.0

Very helpful staff members. Really helped get me on my way without any hassle

KELVIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Socorro A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dana s.  |  Overall Experience 
Rating:
5.0

Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.

Claire C.  |  First Impressions 
Rating:
5.0

Prices and specials are always available.

Edwin H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GUNNAR E.  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done

Shirley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando S.  |  First Impressions 
Rating:
5.0

Very fast and its actually free

Diego Maria L.  |  First Impressions 
Rating:
5.0

Good People, perfect storage condition.

Armando C.  |  Overall Experience 
Rating:
3.0

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

CINDY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
1.0

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

Angela M.  |  Overall Experience 
Rating:
1.0

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

James H.  |  Overall Experience 
Rating:
5.0

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  First Impressions 
Rating:
5.0

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

FLOYD T.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helpful to my needs.

JOSE A.  |  Overall Experience 
Rating:
4.0

Convenience and friendly

Robert R.  |  Overall Experience 
Rating:
5.0

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

FLOYD T.  |  First Impressions 
Rating:
2.0

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

EMAD A.  |  First Impressions 
Rating:
4.0

They were always polite and nice when I had to go into the store.

LESLIE C.  |  Overall Experience 
Rating:
1.0

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

david p.  |  First Impressions 
Rating:
5.0

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

Sonya P.  |  Overall Experience 
Rating:
3.0

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

Eulalia C.  |  Overall Experience 
Rating:
5.0

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Charlene M.  |  First Impressions 
Rating:
4.0

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

Nsen B.  |  Overall Experience 
Rating:
3.0

The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.

Matt D.  |  Overall Experience 
Rating:
5.0

Happy with the service

Robert R.  |  First Impressions 
Rating:
5.0

This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t

robert l.  |  Overall Experience 
Rating:
4.0

Not a bad experience.

Margot G.  |  First Impressions 
Rating:
5.0

I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.

robert l.  |  First Impressions 
Rating:
5.0

Convenient, clean and friendly!

robert k.  |  Overall Experience 
Rating:
5.0

Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently

LISA K.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

David B.  |  First Impressions 
Rating:
5.0

The Best Experience. Professional and excellent customer service

Eva C.  |  First Impressions 
Rating:
5.0

Better than Excellent. And it was raining. They were so helpful! Thank you!

cynthia l.  |  First Impressions 
Rating:
5.0

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Rick M.  |  First Impressions 
Rating:
5.0

Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.

robert k.  |  Overall Experience 
Rating:
5.0

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Lily B.  |  First Impressions 
Rating:
5.0

Quick check-in. Great service.

Holly H.  |  First Impressions 
Rating:
3.0

Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.

Marjorie d.  |  Overall Experience 
Rating:
5.0

Richard was outstanding! Excellent customer service!

Alandra A.  |  Overall Experience 
Rating:
5.0

All staff was courteous, friendly, & helpful.

Gloria S.  |  First Impressions 
Rating:
3.0

The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good

Alex H.  |  Overall Experience 
Rating:
5.0

Good place to storage.

HENRY N.  |  Overall Experience 
Rating:
5.0

Excellent service, emails prior to due date of automatic payments

JUDITH B.  |  Overall Experience 
Rating:
5.0

Everything was great.

elena t.  |  Reservation 
Rating:
5.0

Annual increases was my only beef Otherwise everything else was great

ANDREW H.  |  Overall Experience 
Rating:
5.0

Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.

leonel a.  |  Overall Experience 
Rating:
5.0

Great service!

delores a.  |  Overall Experience 
No reviews have been submitted for this location.

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