Customer Reviews for U-Haul Moving & Storage of Memorial City

Friendly and helpful

My 10 ft truck only have about 3/4 of a tank. at pick-up. The contract that was emailed to me said that it was full even though at check-in I noted that it was at about 3/4. I returned it full because I wanted to avoid excessive fees. I would appreciate a follow-up and a credit. Thank you.

Pay Mike more money. He helped me with the hookup and was absolutely phenomenal. Went above and beyond. Happy to elaborate if needed

My truck had a bad odor and dirty

Well I came to rent a pickup and I was telling I can because I don't have a Texas ID but I can rent a truck for me don't make sense.

Added equipment rentals online, only to find out there were none in stock arriving on location.

Price of trailer rental was very high. Lower the price for one way rental.

“Just Keep on truckin”

Nothing

This is the 3rd rental at this location along with purchasing propane at least 2x. All my interactions with the associates have been excellent and helpful.

It was easy to book over the phone. Showed up the next day in person to pick up my vehicle. Very friendly staff.

Where are the trailers maintained? The wheels on the roll up door were rusty. one of the wheels that I saw was damaged and out of place. The door was extremely difficult to roll up and down.

Fast and easy

Dont overcharge costumers and stay on top of the accounting department to make shure it doesn't happend and make shure staff stays on top of trucks being turned in at the right time

This location is a disgrace to U-Haul. The General Manager has an unbelievably horrible attitude. Even though I provided her with my driver's license, she wasn't going to honor my reservation unless I uploaded a picture of it for her. Luckily, the owner intervened and completed the paperwork in short order. The truck AC didn't work, the truck was dirty, and it didn't have enough gas for me to reach my destination. I will look for other rental agencies in the future.

I rent from this location frequently and every employee I've encountered has been helpful and pleasant to deal with.

It was a streamline experience. Thank you!

The lady was very rude when I called to verify they received the rental trailer I returned after hours. I mentioned to her that the trailer had a water leak and she immediately put me on hold so that they could water test the trailer. Don't understand why I needed to wait on hold for 15 minutes for them to verify it. She said she would notate the water leak and someone from management would contact me within 24 hours. I'm writing this 48 hours later and still have not been contacted. I feel like the $850 I paid for a noisy 5x8 trailer with a water leak for two days it pretty excessive. If the service was great and the equipment was better I wouldn't be so disappointed.

Great customer service!

When I went inside there was nobody at the counter. I went outside and saw one of the workers on the phone. She saw me and signaled that I wait. She had me waiting for 20 minutes. 2 additional workers came in without a mask by the way and told me that she was the only one who could help. Very disappointing experience.

Great customer service at both locations

Attempting to check in through the app. was the single most frustrating episode I have experienced on the internet. Rip it out and start over. It is the reason I cannot recommend this or any other UHaul location.

This location is the best location, equipment is always clean, staff is friendly and really helpful

Courteous service and friendly. Seemed understaffed, so pick up was a little slow. Everything else went well.

Computers were down. Delayed us!

Experience was perfect

I can't think of anything that you could improve on at the moment. Michael was very professional and has excellent customer service skills.

A nightly or after hours drop off and online rental drop off is so convenient and hassle free.

This location was worse than the first. When I arrived the staff was yelling and cussing at each other then when. They helped people waiting they were rude and nasty. I won't use uhaul again your locations staff and equipment are trash. Oh and the enclosed trailer I rented leaked so bad, your equipment is also trash!

I had completed all return requirements but had to wait in the rain for assistance. Only after another customer queued up behind me did an employee come out and say they can't work in the rain and that I had to back up the trailer into a parking space so there would be an opening for a truck. I did not back up and had to lift off the trailer myself so that I could leave.

The staff in the afternoon should be excited to work for a great company and help others. They had poor attitudes. The morning team was excellent.

Took 30 minutes just to get a trailer hookup. Return was quick

Everyone was excellent

I was impressed how cleaned the van I got was. The check out was very quick and efficient. I will definitely rent for this location any time in the future.

This location was the third place to have the trailer I reserved. Originally I was to pick up the trailer at Gulf Freeway Self Storage but I called to see if I could pick it up earlier than scheduled. Was told the trailer had not been delivered and found a different location to pick it up. Went to the new location at IV God Glory and trailer was not there. Called customer service to find out where a trailer could be picked up at. Was informed a trailer was available at U-Haul Moving & Storage of Memorial City where I drove out to pick up.

service rep was very unprofessional during the pick up process. he made multiple mistakes with the rental paperwork that ultimately caused a huge headache for us when we attempted to return the trailer.

First class service and personal! Well done!

Everyone was really nice!

You were ALL great. Great and fast customer service up front to get equipment rented. And just as fast to drop off. I worked with three different people. They all had a smile on their face and happy to help me with my rental.

The truck that was supplied to me was older and beat up, when i notified the customer service team member about issues such as ( scratches, minor damage, and the key was worn to a point that it took sometimes 20 mins just to get the truck started ) he explained that they had put a service order in but because of the age of the truck U-haul wasn't in any hurry to do the repairs. And i truly understand and appreciate his honesty about the matter.

Very fast and its actually free

The person checking equipment in was very efficient and had a great attitude.

Good People, perfect storage condition.

Reserved and got email confirmation for 10' truck but when arrived the clerk said we reserved a 15' truck. He kept arguing about our reservation was for a 15'. So, what's the use for u-haul confirmation email?? He said he didn't send me that email. Good thing that he gave us the price for 10' truck.

Staff were indifferent, discussing personal matters while customers waited. Good location, good equipment, very poor staff.

Nothing

I rated average because I specifically scheduled my pick up for another location and pick up through my phone, only to then be unable to pick up when it was scheduled. This was a back up (fortunate that customer service worked though the situation with me) and it was at least an extra 15 minutes and several miles from the location I needed to pick up my load.

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

Very friendly staff and helpful to my needs.

Convenience and friendly

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

They were always polite and nice when I had to go into the store.

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.

Happy with the service

This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t

Not a bad experience.

I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.

Convenient, clean and friendly!

Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

The Best Experience. Professional and excellent customer service

Better than Excellent. And it was raining. They were so helpful! Thank you!

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Quick check-in. Great service.

Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.

Richard was outstanding! Excellent customer service!

All staff was courteous, friendly, & helpful.

The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good

Good place to storage.

Excellent service, emails prior to due date of automatic payments

Everything was great.

Annual increases was my only beef Otherwise everything else was great

Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.

Great service!