Customer Reviews for U-Haul Moving & Storage of Memorial City

Rating:

5.0

Innocence did a great job on the return

Rating:

5.0

Excellent service!!

Rating:

1.0

When I entered the facility the customer rep didn’t speak and didn’t acknowledge me until I reached the counter. The truck ran horribly the engine light was on and the tires needed air.

Rating:

3.0

Poor customer service. Sales representative had an attitude.

Rating:

4.0

Staff was great to work with both in picking up the cargo van and dropping it off. Would highly recommend this location.

Rating:

5.0

Keep up to go to work

Rating:

2.0

My trailer was not properly secured when installed and came off of the hitch while I was driving. Thankfully this happened in a neighborhood and not the highway but was a bad U-Haul experience

Rating:

1.0

U-Haul does not value my time nor my patronage.

Rating:

5.0

Quick service

Rating:

1.0

Happy

Rating:

2.0

The lady that didnt greet us was very rude and seemed like she did not want to be working. Overall was just very unpleasant and at times down right rude. I have used this U-haul last year and spoke with the owner/manager the last time and he was super nice guy. I did not appreciate this lady at all, she was not helpful or friendly.

Rating:

5.0

Great location with consistent service

Rating:

5.0

The staff member who took care of me on both pick up and drop off was excellent.

Rating:

5.0

My experience, from pick-up to return, couldn't have been better. By using advance check-in, I was out with the trailer hooked up in a matter of minutes. The return was even quicker!

Rating:

4.0

Need to keep area free to enter storage area

Rating:

5.0

Well I think that for now everything is fine but off course always there is something to improve.

Rating:

5.0

Close attention to internal cleaning on return. Staff cleaned the unit after we looked inside at checkout but the previous customer escaped a cleaning fee!

Rating:

5.0

Your staff was very kind and helpful. Everyone went the extra mile.

Rating:

5.0

Great service. Kayla, Vicki, Dave, Innocent really looked after the details-super job! Thanks!

Rating:

5.0

Thank you

Rating:

2.0

With the exception of one of your employees who wears glasses the other two employees are not helpful and became exasperated when I asked questions. With regard to the truck rental itself, the truck I was originally assigned had an overstated fuel reading on the paperwork and the warning light for tire pressure was lit. When I reported it to the employee she said she could adjust the fuel reading in the system but that the tires looked fine, it was probably an issue with the warning light not working properly and that many of the trucks have this problem. When I said I wanted a different truck because I was concerned that if the warning light is I wouldn’t know if there was a problem with the tires and could have a blowout. She pushed back saying that since I had purchased Save Move, I would receive roadside assistance, ignoring not only the safety concern, but also a potentially unnecessary inconvenience that could have been prevented. She finally agreed to assign me another vehicle but was annoyed that I asked for the printout showing the mileage and fuel reading for the new truck. When I asked her to show me where the newly assigned truck was located, she didn’t bother leaving the counter and said it’s in back with the other trucks. The added hassle which set me back by another I was on a tight moving schedule and this ordeal delayed me by 20 mins. I understand that occasionally trucks have to be reassigned due to unforeseen mechanical issues but the entire process was difficult and no concessions or apologies were offered. I will not rent from this location again.

Rating:

1.0

The manager was not nice to me. Refused to allow me to drop off trailer. He yelled at me. I showed him the contract. He walked away and told me to find a U-Haul location to drop it off at. A subordinate named eric Torres helped me. He apologized for the managers behavior. He was really a good guy. Can you call me? This was a very bad experience. 518-389-8496

Rating:

5.0

Staff professional and helpful

Rating:

5.0

Great experience overall friendly staff, great facilities and great brand new equipment. Great customer service.

Rating:

2.0

The staff was not friendly, not customer oriented and I was very disappointed. The trailer I rented had another trailer so close to it that I could see the fenders would rub when I pulled out and she ignored my offer to help move it so it wouldn’t rub.

Rating:

5.0

What do they have to do to improve nothing to continue treating customers as they served me that even though I don't speak much English the treatment towards me was excellent

Rating:

4.0

Easy after hours return process with the Uhaul application. Only issue I didn’t like was that I received a 26’ truck with less than 1/4 fuel tank. They should make an effort to give you a truck 100% ready

Rating:

2.0

The U-Haul system was down when I roved at 0700 to get my rental. Due to this, I was not able to complete my rental until 0845, pushing my timetable back appreciably. I was very unsatisfied with both the delay and the staff’s ability and prioritization. Once the system became available, the staff satisfied customers that had thrived after me first.

Rating:

5.0

On site customer service was great! Friendly and prompt staff. Equipment was excellent. Parts of the app are cumbersome and need attention. It is too easy to exit out of a reservation when you think you’re exiting out of an option. Having to decline all the additional services is annoying. Adding a driver feature did not work. Make the mobile check-in less confusing at initiation. Other parts of the app are good such as the pictures for inspection, rental needs, location services, and main rental setup.

Rating:

5.0

Keep it up

Rating:

5.0

Keep up the great work. Fast, friendly service.

Rating:

4.0

Location layout is cramped. Not much you can do about it with small amount of land it is on - no room for expansion

Rating:

2.0

My rating for the storage facility is primarily due the customer service, the issue lies with the staff. While the manager was very helpful, the ladies at the front desk were rude and showed a lack of respect for customers. One of them, in particular, treated me terribly. When I asked for information about the contract, she rolled her eyes and responded in a very disrespectful manner. Unfortunately, I didn't catch her name. I trust this issue will be addressed, as I believe the facility has great potential. Thank you for your time and consideration.

Rating:

4.0

Great job by all!

Rating:

5.0

The check out employee was knowledgeable and polite.

Rating:

3.0

I was over charger $100. Never happened before

Rating:

5.0

Thank you to Randy and his staff

Rating:

5.0

I had courteous and professional service. I did not need to spend a lot of time picking up or dropping off. Great service! I will be back. Thanks to the team at the I10 and Gessner Uhaul!

Rating:

4.0

the receptionist is not able to send text message to my phone and I have to use her phone to take a picture of my drive license and have it done. this is not convenient and my drive license is saved to other people's phone. I was able to receive text message from uhaul every previous time, only not this time. it is weird.

Rating:

5.0

Great customer service

Rating:

5.0

I have used this location many times and it has always been high standards quality and I appreciate them being close to my home.

Rating:

5.0

Just keep letting good help, do good things, for good wages!

Rating:

1.0

Had my reservation at 7AM, the store clerk didn’t arrive until 8AM. Wasted a whole hour of my time. I reached out to customer service and there was nothing they can do.

Rating:

5.0

Excellent service, store and delivery.

Rating:

5.0

Mobile checkout is so convenient and easy. The staff was very friendly and helpful with our questions too.

Rating:

5.0

Staff was very professional

Rating:

4.0

Service crew was great and helpful but I would definitely do some service to the “jicky” ignition switch.

Rating:

5.0

Terrell was great. The Assistant Manager was very helpful and accommodating.

Rating:

3.0

The location is not great. Some staff friendly some not. Just like all other companies in America I had to prior OKAY customer service out of the interaction. Had to pay $10 extra dollars (charge was already included) for a dolly as manager stated that was the policy when traveling one way. They were the only ones that used the policy as I asked 3 other U-Haul sites.

Rating:

5.0

Best U-haul experience I have ever had. The gentleman checking us in was very nice and accommodating. Thank you.

Rating:

2.0

Only below average because I had numerous items stolen from my unit.

Rating:

5.0

Maybe a new regional manager would be a good start. Like the old site manager who didnt care about site security by not not making it a priority to fix or replace the Main gate drive up gate. Uhaul corp called me with a "great deal" so i said yes! Well just like all great deals that seem to good to be true well they are not. its not corporate fault that they see a rental coming up in a couple of days and sell it to someone on the list who wants to buy. Nor can a branch tell a renter to be out on a specific day. in other words i got screwed thank you

Rating:

3.0

One of the employees was playing on her laptop and couldn't answer any questions or know how to work computers.

Rating:

5.0

Office staff was especially knowledgeable and friendly.

Rating:

5.0

Vivian was amazing very professional and kind and respectful to me I loved working with her.

Rating:

1.0

Most of the staff is very rude. They had a good manager that they ran off months ago. My storage sign up was horrible. They messed up my account. I had to call to pay every month. I couldn’t do it on the app never again.

Rating:

1.0

This mistake should never happen.

Rating:

5.0

Thank you for the great service!!

Rating:

5.0

Terez and Roger (store manager) were very very helpful, really good with customers.

Rating:

5.0

This UHAUL center has the most friendliest staff I’ve ever dealt with in 30 years. Consistent, genuine, friendly customer service.

Rating:

2.0

I gave a poor recommendation for the simple reason that I vacated my storage space at #911 that I’ve had for many many years and I did so just some of days after my payment was auto deducted, then I find out you have a “rule” that I was not aware of… that you do not prorate a refund and that is not right!

Rating:

5.0

Everyone here does a great job at customer service I have great greetings everytime I come by to visit and pick up items to storage

Rating:

5.0

Emmanuel was very helpful and friendly erasing the stress of my moving day. I stopped in just to get information. But because of him I chose to rent the space

Rating:

5.0

Staff super helpful

Rating:

5.0

The Manager I Emmanuel goes above and beyond his call of duty personally coming out making sure all details were satisfactory to me. Security goes a long way with me. I really appreciate the people you have here at this facility I feel a little more comfortable at night, knowing that is somewhat secure.

Rating:

2.0

I had water damage to my belongings

Rating:

4.0

Over 13 years of renting and we had two incidents during that time, I’d say that’s pretty good. Staff was always helpful and friendly, many times I received a call that my rent was due, they were helping me avoid late fees. Overall, it was a good experience..

Rating:

5.0

clasificacion #1

Rating:

5.0

I had a storage there for a bout 2 months I want to say, the staff was always very helpful and friendly no matter what I needed. Emmanuel has an amazing staff at this location, they always created a great atmosphere on every visit! Thank you guys!

Rating:

5.0

I want to make a personal thank you to the GM Emmanuel and his staff. He had a team full of amazing working with him. Everytime I step foot on property greeted me with a warm hello. I was going through a storm in my life everytime I was seen by staff everyone said hi with a smile and it was heart warming. Best UHAUL dealer in Houston. Thank you for making my experience wonderful and I will be back for future reservations and I’m telling everyone to go to make a reservation with him.

Rating:

5.0

The staff was amazing, extremely helpful and knowledgeable. They took all of the anxiety out of my moving experience!

Rating:

5.0

Emmanuel was extremely professional, thoughtful, courteous and efficient. Everything you could ask for when doing business with someone. Take care of Emmanuel because managers like that are hard to find these days.

Rating:

1.0

Customer service is horrible.

Rating:

5.0

Great facility and Great people

Rating:

1.0

My unit got broken into and staff didn’t notified me but they placed one of their locks and now that i went to clear the unit i get an email right away about a move out notice.

Rating:

5.0

All the time I go to the office for any question, they're very nice and great attitude

Rating:

5.0

Emmanuel was the one who took care of me when I first got the storage and also the one who closed the account with me. When moving in I was so stressed out that day, nothing was going according to plan, that wasn’t even the location I pick first but honestly I’m glad they picked it for me, Emmanuel was welcoming from the very beginning. He informed me about the insurance, the ins and outs of the gated area, when to expect the bill all while he was the only employee inside the store taking calls and letting other customers know he’ll be with them in a moment. When closing it was pretty quick and he let me know they always have storage available in case I ever need it.

Rating:

5.0

The office staff was helpful and friendly. Helped me out and made sure I had what I needed. Thanks to all.

Rating:

5.0

Great customer service and friendly staff!

Rating:

4.0

Emmanuel was very helpful as well as the rest of the staff at the memorial location!

Rating:

5.0

Well organized staffs

Rating:

2.0

My unit was broken into twice, the first time the management didn’t even find it. I found it a week later when I got back in town. The second time the thieves broke the door and could not get totally in. I am out!!

Rating:

5.0

Got all my questions answered.

Rating:

4.0

Fire next to my unit.

Rating:

5.0

The office people at this location are amazing. The guys outside are great.

Rating:

4.0

Thank you! I have vacated my unit

Rating:

5.0

No problems

Rating:

5.0

Very understanding and helpful to my situation.

Rating:

5.0

Very friendly and practical staff.

Rating:

5.0

I really don’t enjoy the experience with Uhaul.com and the storage services !

Rating:

5.0

I like using this place when I need something ASAP that’s not climate controlled. I’m using CubeSmart off of Westheimer and Dunvale I started at $246 and on my third month they raised it $100 WTF good thing I’m getting out of there it was just temporary but still that space goes for around 500 at other CubeSmart‘s WTF they tell me it’s supply and demand well I demand they keep the price at $246 lol😂

Rating:

5.0

Access till 10pm other places close at 6 pm or 7 pm thank you great service.

Rating:

5.0

I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.

Rating:

5.0

Buen servicing rapidly amable bilingue

Rating:

4.0

Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.

Rating:

5.0

Employees are friendly and manager always treats customer with respect.

Rating:

5.0

Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.

Rating:

5.0

The entire staff is so helpful and obsequious!

Rating:

4.0

The overhead door was a little hard to open. Could use some grease or adjusting.

Rating:

5.0

Outstanding service

Rating:

5.0

Excellent service

Rating:

5.0

Very good service and friendly staff.

Rating:

5.0

Very helpful staff members. Really helped get me on my way without any hassle

Rating:

5.0

Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.

Rating:

5.0

Prices and specials are always available.

Rating:

5.0

Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done

Rating:

5.0

Very fast and its actually free

Rating:

5.0

Good People, perfect storage condition.

Rating:

3.0

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

Rating:

1.0

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

Rating:

1.0

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

Rating:

5.0

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Rating:

5.0

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

Rating:

5.0

Very friendly staff and helpful to my needs.

Rating:

4.0

Convenience and friendly

Rating:

5.0

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

Rating:

2.0

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

Rating:

4.0

They were always polite and nice when I had to go into the store.

Rating:

1.0

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

Rating:

5.0

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

Rating:

3.0

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

Rating:

5.0

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Rating:

4.0

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

Rating:

3.0

The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.

Rating:

5.0

Happy with the service

Rating:

5.0

This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t

Rating:

4.0

Not a bad experience.

Rating:

5.0

I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.

Rating:

5.0

Convenient, clean and friendly!

Rating:

5.0

Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently

Rating:

5.0

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

Rating:

5.0

The Best Experience. Professional and excellent customer service

Rating:

5.0

Better than Excellent. And it was raining. They were so helpful! Thank you!

Rating:

5.0

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Rating:

5.0

Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.

Rating:

5.0

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Rating:

5.0

Quick check-in. Great service.

Rating:

3.0

Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.

Rating:

5.0

Richard was outstanding! Excellent customer service!

Rating:

5.0

All staff was courteous, friendly, & helpful.

Rating:

3.0

The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good

Rating:

5.0

Good place to storage.

Rating:

5.0

Excellent service, emails prior to due date of automatic payments

Rating:

5.0

Everything was great.

Rating:

5.0

Annual increases was my only beef Otherwise everything else was great

Rating:

5.0

Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.