Customer Reviews for U-Haul Moving & Storage of Memorial City
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Memorial City
Jeff S. on
Keep up the good work; continue giving straight answers and performing "due diligence" necessary to ensure you'll provide the service we've come to expect.
Jose L. A. on
Great customer service from beginning to end, I would recommend them to my friends and family.
Leslie C. on
Truck seemed to have a misfire and brakes were not great. I was disappointed in the truck and did not feel comfortable and safe therefore I only made one trip and returned it early.
Candace C. on
Was actually pretty quick check out and drop off which I never expect.
Logan K. on
N/A
Andres Q. on
Rude manager (short haired woman) who was drowning the room in negativity and employees on their phone sitting on the floor. Never coming here again. Will also be leaving yelp reviews as well as telling neighbors on the neighbor app.
Justin J. on
When I got there at 7:00am for pickup I was the 4th person in line and there was one person who was ready to work (unhappily). Finally another employee came in but he was too busy on his cellphone for 3 or 4 minutes the be bothered with working or helping customers. Finally he decided he would help the next person in line. Finally it was my turn in line and they young lady that helped me was extremely unfriendly and obviously did not want to be there. I had to walk myself through the onscreen prompts as the other words she said to me was asking for my ID and credit card. FINALLY, after 40 minutes I had received the little motorcycle trailer that I had scheduled for 7:15 pickup (and my truck was ready with hitch, etc. when I arrived). While I was in line waiting a few other employees trickled in but they were not ready to work as they were more concerned about their breakfast, cellphone and putting their lunch (presumed lunch) up to be bothered with customers. Finally one of them decided he get behind the counter and help a customer. The place definitely was not customer friendly as it was almost like they’d preferred if we went somewhere else so they would not be bothered. Certainly will not give my business to them again unless I have no other options.
Brody M. on
Friendly and fast
Michael B. on
I got charged an extra day as I was about 40 mins over my return time. I was told by the associate that he would check me in on time but did not. I struggled to get there on time but due to traffic I was delayed.
Sonya P. on
I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!
Binh An N. on
nothing, the owner was awesome, very helpful and clear with instructions. I love going to this location every time.
Jim L. on
Nothing. Everything was easy and quick. The website was tied with the facility’s system so that my uploaded drivers license was available. The staff there were helpful, friendly and professional. I’ll be back.
Homero A. on
Friendly, fast, professional service.
douglas R. on
Original contract for pad rental was $5 for 1 day. My credit card has since been charged multiple times the original, signed, contracted amount. Received no calls regarding this.
Cecelia H. on
Designated parking to go inside for paperwork. Didn't know where to park car. Receipt for dropoff was just a blur, couldn't read anything. So just wrote everything we could on that paper and put in box, left trailer.
Mario G. on
Really bad customer service, asked for supplies needed, they gave to me rental dirty pads, when I have asked for purchase, when arrived to my destination storage, I had no choice to use dirty pad and they charge me full price as new ones, I did not needed dolly because I have my own dollies and I didn’t check or they didn’t check the dolly in the truck was not secure with they secure plastic band, they also charge me for the dolly. I have rented many trucks for uhaul and never had such a bad experience.
Richard B. on
I rented a 17 ft for a one day in town rental to move my things from my flooded house to storage. I picked up the truck at 10 am and returned it at 4:40. I was charged for two days and had the truck less than 7 hours. I tried to get someone at the location to assist me and they continued to help other customers that came in after me. After 45 minutes I left angry and in happy.
Lena A. on
Staff at this location was outstanding!
jeff S. on
Computer system down at counter and told they were unable to rent trailer. Returned home and came back later. This seems to be a common problem. If there was a good alternative to uHaul I would go there as uHaul seems to be going the way of Sears.
Gerald L. on
Rep Shallamar, behind the counter, was awesome. First time ever the rental truck had no operating brake lights, told by my friend following me. The AC stopped working after the truck hit 60mph?
Brent C. on
The ladies here are very friendly and helpful. It was a good experience
Eulalia C. on
The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.
Charlene M. on
The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.
Nsen B. on
Every time I needed to talk to someone, the line was very long but that is somewhat understandable.
Matt D. on
The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.
Robert R. on
Happy with the service
robert l. on
This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t
Margot G. on
Not a bad experience.
robert l. on
I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.
robert k. on
Convenient, clean and friendly!
LISA K. on
Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently
David B. on
The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.
Eva C. on
The Best Experience. Professional and excellent customer service
cynthia l. on
Better than Excellent. And it was raining. They were so helpful! Thank you!
Rick M. on
Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..
robert k. on
Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.
Lily B. on
Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.
Holly H. on
Quick check-in. Great service.
Marjorie d. on
Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.
Alandra A. on
Richard was outstanding! Excellent customer service!
Gloria S. on
All staff was courteous, friendly, & helpful.
Alex H. on
The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good
HENRY N. on
Good place to storage.
JUDITH B. on
Excellent service, emails prior to due date of automatic payments
elena t. on
Everything was great.
ANDREW H. on
Annual increases was my only beef Otherwise everything else was great
leonel a. on
Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.
delores a. on
Great service!