Customer Reviews for U-Haul Moving & Storage of Memorial City

3505 reviews

10220 Katy Fwy   Houston, TX 77043
(Westbound feeder of I-10 between Gessner and Beltway-8)

(713) 464-2713

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 464-2713

10220 Katy Fwy
Houston, TX 77043
(Westbound feeder of I-10 between Gessner and Beltway-8)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and very concern with the condition of the trailer. They were very happy that I made it safe under the circumstance. Because it was very concerning.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Vontae P. 
Rating:
2.0

Both the general manager and the trailer installer were rude. It's like they were both having a bad day. I've been coming to this location for years. I'd take my business elsewhere.

PAUL ANTHONY Y. 
Rating:
5.0

The Uhaul location impressed me with one consistent message and action; Obsequiousness. The staff temperament along with the General Manager was alacrity, period. What else would a customer want.

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Mr. Roger went about and beyond after reservation messes up my order. Thank you I will do it again

PAULO D. 
Rating:
3.0

I reserved and picked up an auto transport. Before I loaded the car I noticed that one of the tires was completely bald and the tread had separated. All that was left was the fiber core of the tire which was not safe for the highway.. Why wasn't this catch by the staff? Do they have a simple inspection program for something so basic?

larry Z. 
Rating:
5.0

Customer did not leave a comment.

janet L. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Best service and staff.

VIRGINIA C. 
Rating:
5.0

Very frendly and fast service

adrian P. 
Rating:
4.0

This location was thee only location who had professional employees!! They actually helped me

JIAIA T. 
Rating:
5.0

Excellent service

ISAAC A.  |  First Impressions 
Rating:
5.0

Excellent service

ISAAC A. 
Rating:
4.0

Customer did not leave a comment.

Candace C. 
Rating:
5.0

I originally reserved a 10' truck at the Voss & Westheimer location, and on the morning of my move they informed me that they did NOT have any truck for me. I then had to go to a the Katy Freeway location near Gessner, which was farther away from my location location, requiring more mileage costs. I will NOT be recommending the location on Voss & Westheimer.

SETH M. 
Rating:
5.0

My overall impression of UHaul is favorable, but this particular location really seems to have some good people who are friendly and seem to care about their customers. I will certainly continue to use this location especially.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
3.0

Customer did not leave a comment.

Abigail A. 
Rating:
4.0

Customer did not leave a comment.

STAVROULA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

RAUL M. 
Rating:
5.0

Impressive operation. Excellent service in unhooking trailer

LEONARD A. 
Rating:
5.0

Very good service and friendly staff.

Steve J.  |  First Impressions 
Rating:
5.0

took care of an issue for me at checkout that is much appreciated.

Bonnie W. 
Rating:
5.0

Customer did not leave a comment.

Pierre E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Very helpful staff members. Really helped get me on my way without any hassle

KELVIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Sayed T. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

not friendly, courteous

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

Socorro A.  |  Overall Experience 
Rating:
5.0

Ready and affordable

JUDI J. 
Rating:
5.0

Store was late opening by 45 minutes!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERETHA YVETTE D. 
Rating:
5.0

Customer did not leave a comment.

BERND W. 
Rating:
5.0

Customer did not leave a comment.

MARY JANE T. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
4.0

I promised me 2 hundred extra miles and I did not get that and I had to pay extra money when I got to my destination

MARY S. 
Rating:
5.0

Customer did not leave a comment.

ROSS R. 
Rating:
5.0

Great service

JAMAL R. 
Rating:
5.0

The only issue was I had to drive 16 miles to find what I needed. Even though there are 8 locations closer.

MICHAEL ANGEL T. 
Rating:
5.0

I leaving in Katy but I always come to this location I think one of the best locations all over Houston

MOHSEN R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

TED REESE D. 
Rating:
5.0

The gentleman that took care of us gave us great customer service and was very knowledgeable. I applaud him and would always come back to the location just because of his service.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

CRAIG M. 
Rating:
3.0

The actual location we went to pick up from was ok, though poorly laid out with no signs on where to park, where the office was, or even where there was a line in the store. My overall experience was not satisfactory. I put in a reservation online for a pick-up and auto-transport then called to confirm and given a location where they had the equipment. The quote was about $350 with tax. I went to the location and was told I cannot use the pick-up with the auto transport because it's a national policy. There should not be an option to rent a pick-up truck with auto transport if they are not allowed to be used together. At that point, there was no reason for the call at all! We then had to drive in traffic 30 minutes to another location to get the equipment we ended up using, which was too much. We didn't need a 10' truck at all, only a vehicle to tow using an auto transport. Didn't make sense at all. It took close to 2 plus hours for us to get the equipment and ended up getting a higher quote in person - $200 more. When we got the bill, it was more than $400 more than originally quoted. That's a huge jump! I will likely not use uhaul in the future.

JESSICA G. 
Rating:
5.0

There were some issues but every employee went above and beyond to help me. I cannot say enough about the customer service here. Mike and Roger are professional, caring, and an asset to the company. Thank you!

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL M. 
Rating:
5.0

Roger Callaway was very helpful and professional in helping us pick up our truck rental and resolve an error by reservations on our pricing. He gave us great tips about the truck operation, how to get help if needed, and walked us to the truck to make sure we were comforable with everything before leaving. A great experience because of Roger!

JAMES D. 
Rating:
5.0

The only bummer was that we had to drive 2 miles out of the way to get gas. I wonder if the price of the gas at U-Haul would have been any worse than the extra $1.88 we had to pay for the extra mileage.

Joey Z. 
Rating:
5.0

Customer did not leave a comment.

LATANYA P. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

JAIMIE L. 
Rating:
4.0

Uhaul kept changing the location and date of my vehicle pickup

Daniel L. 
Rating:
5.0

Awesome service. Nice people. Equipment well maintained. THANKS!

John B. 
Rating:
5.0

Sharon was fantastic!!! Excellent service!!! Will rent again from this location.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

MARC P. 
Rating:
5.0

Great experience.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

Gready H. 
Rating:
3.0

I'm disputing the gas mileage charge. I returned the truck with the same gas amount and have the picture of before and after showing the same amount of gas on the meter.

THOMAS N. 
Rating:
4.0

don't like the app

AUSTIN V. 
Rating:
5.0

Customer did not leave a comment.

Carre H. 
Rating:
4.0

Windshield was filthy.Someone sprayed soda all over inside and it made driving into the sun hazardous. The exterior mirrors were also filthy. I should not have to clean these things!!!

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

So easy - I pulled up, a nice lady met me outside, took the keys & said she would take care of everything. I was then on my way. Took less than 5 minutes!

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Everyone was VERY helpful. Pick person as well as the drop off person!!

SHAN S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Just keep up the good work.

JORGE S. 
Rating:
5.0

Customer did not leave a comment.

YUEWEN H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
5.0

Great service all the way around!

SARAH MARIE K. 
Rating:
5.0

Nothing. Was quick, easy, and trouble free. Owner was very friendly. Will come back.

James A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY N. 
Rating:
5.0

Customer did not leave a comment.

GILFORD H. 
Rating:
5.0

Customer did not leave a comment.

Dawn E. 
Rating:
5.0

Customer did not leave a comment.

dana s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.

Claire C.  |  First Impressions 
Rating:
5.0

The worker that was there when I dropped it off was more then helpful , didn't took no more then 3 minutes to get done & that includes unhitching the trailer of truck

ROY B. 
Rating:
3.0

The car hauler very easily could have destroyed my front splitter. This is design flaw,

WILLIAM G. 
Rating:
4.0

The tech was very helpful.

MCKENZIE B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

SA D. 
Rating:
3.0

Unlimited mileage

VERONICA W. 
Rating:
4.0

Customer did not leave a comment.

LANCE K. 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

TARIQ A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
1.0

When checking in, the customer agent kept being a smart alec. He kept blaming computer for pricing issue or me. All he needed to do is fix it. When returning the trailer, the return agent was asking me for cigarettes and would not even unhook trailer. Overall, very bad customer service from pickup to return.

GABRIEL R. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Prices and specials are always available.

Edwin H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GUNNAR E.  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done

Shirley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando S.  |  First Impressions 
Rating:
5.0

Very fast and its actually free

Diego Maria L.  |  First Impressions 
Rating:
5.0

Good People, perfect storage condition.

Armando C.  |  Overall Experience 
Rating:
3.0

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

CINDY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
1.0

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

Angela M.  |  Overall Experience 
Rating:
1.0

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

James H.  |  Overall Experience 
Rating:
5.0

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  First Impressions 
Rating:
5.0

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

FLOYD T.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helpful to my needs.

JOSE A.  |  Overall Experience 
Rating:
4.0

Convenience and friendly

Robert R.  |  Overall Experience 
Rating:
5.0

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

FLOYD T.  |  First Impressions 
Rating:
2.0

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

EMAD A.  |  First Impressions 
Rating:
4.0

They were always polite and nice when I had to go into the store.

LESLIE C.  |  Overall Experience 
Rating:
1.0

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

david p.  |  First Impressions 
Rating:
5.0

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

Sonya P.  |  Overall Experience 
Rating:
3.0

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

Eulalia C.  |  Overall Experience 
Rating:
5.0

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Charlene M.  |  First Impressions 
Rating:
4.0

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

Nsen B.  |  Overall Experience 
Rating:
3.0

The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.

Matt D.  |  Overall Experience 
Rating:
5.0

Happy with the service

Robert R.  |  First Impressions 
Rating:
5.0

This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t

robert l.  |  Overall Experience 
Rating:
4.0

Not a bad experience.

Margot G.  |  First Impressions 
Rating:
5.0

I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.

robert l.  |  First Impressions 
Rating:
5.0

Convenient, clean and friendly!

robert k.  |  Overall Experience 
Rating:
5.0

Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently

LISA K.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

David B.  |  First Impressions 
Rating:
5.0

The Best Experience. Professional and excellent customer service

Eva C.  |  First Impressions 
Rating:
5.0

Better than Excellent. And it was raining. They were so helpful! Thank you!

cynthia l.  |  First Impressions 
Rating:
5.0

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Rick M.  |  First Impressions 
Rating:
5.0

Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.

robert k.  |  Overall Experience 
Rating:
5.0

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Lily B.  |  First Impressions 
Rating:
5.0

Quick check-in. Great service.

Holly H.  |  First Impressions 
Rating:
3.0

Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.

Marjorie d.  |  Overall Experience 
Rating:
5.0

Richard was outstanding! Excellent customer service!

Alandra A.  |  Overall Experience 
Rating:
5.0

All staff was courteous, friendly, & helpful.

Gloria S.  |  First Impressions 
Rating:
3.0

The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good

Alex H.  |  Overall Experience 
Rating:
5.0

Good place to storage.

HENRY N.  |  Overall Experience 
Rating:
5.0

Excellent service, emails prior to due date of automatic payments

JUDITH B.  |  Overall Experience 
Rating:
5.0

Everything was great.

elena t.  |  Reservation 
Rating:
5.0

Annual increases was my only beef Otherwise everything else was great

ANDREW H.  |  Overall Experience 
No reviews have been submitted for this location.

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