Customer Reviews for U-Haul Moving & Storage of Memorial City

3585 reviews

10220 Katy Fwy   Houston, TX 77043
(Westbound feeder of I-10 between Gessner and Beltway-8)

(713) 464-2713

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 464-2713

10220 Katy Fwy
Houston, TX 77043
(Westbound feeder of I-10 between Gessner and Beltway-8)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
4.0

Stop running customers all over the city, in a rain storm on Friday 7/31/21, for 1 trailer. I do want to give a kudos to the manager at the Eldridge at Westheimer location. She is awesome. A real customer CARE person.

DIANNE H. 
Rating:
5.0

Great service! Receipt took a little longer to be mailed out than promised.

BECHIR A. 
Rating:
5.0

Michael made my check in process easy. He was flexible with my last minute changes. I like that location. Anytime I need Uhaul services in the future, I ll definitely go back there.

ANTHONIA AWELE O. 
Rating:
5.0

I love these guys.

ASSAL S. 
Rating:
5.0

A little more notice on how to use the online check in and out

CHARLESJUSTIN L. 
Rating:
2.0

Be more diligent on keeping information of equipment on hand. Records showed that I needed to bring back a truck with 7/8 of a full tank of gas when I actually drove off the lot with 1/4 of a tank.

Jose B. 
Rating:
1.0

Ellos me mintieron diciendo que no tenían VAN-10 disponible para rentar por que a la 1 ya se los rentaron y es MENTIRA CUANDO REGRESO A DEJAR EL CAMION VAN -20 aun estaban los MISMOS VAN-10 y el Managuer me dice que las Reservacion las cancelaron CASUALIDAD QUE A TODOS NOS DICE LO MISMO

ARMANDO G. 
Rating:
5.0

We initially started dealing with the location on W, 34th which had no trailer but was closer to our house and kept stringing us along for over a week saying they thought they would have one, etc.--we will know to go to the Katy site directly next time which was finally where I got my trailer--It was ----VERY --frustrating ---not knowing if we were actually going to get the trailer we needed right up until the last minute and then finally be shunted to another site . I didn't mind driving the extra 20 minutes for pick-up --what I needed to know was --that there was absolutey going to be a 6 X 12 trailer ready and waiting for me in relatively close proximity , When we got to the Katy site they were fast and professional and took a lot of the built up frustation out of the whole transaction. We will simply go to them first this next time in Sept. when we have to do this again. We are clearing aan estate. The frustration in this whole process was caused by how your website works --while it did show me the first available 6 X 12 trailer it was on the other side of Houston --a -one hour plus drive away on a good day with no traffic --after rejecting that for obvious reasons we then got shunted to the closest location to our move ---who had no trailer --it whould have been much nicer to be shunted to a closer trailer in the "area pool" if it were possible----just a thought for improvement. Bill Fry

BILLY F. 
Rating:
5.0

Nothing to improve. Check out / in process was easy, quick, and contactless Awesome service!!

Alvin A. 
Rating:
5.0

Customer did not leave a comment.

CARLA CANALES C. 
Rating:
5.0

Customer did not leave a comment.

NATHANIAL B. 
Rating:
3.0

Friendly people….. willing to help…..

COREY C. 
Rating:
5.0

Same ass origin, Great to work with.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

DANILO L. 
Rating:
3.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN F. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Hire people with some intelligence and skill set. Hire people that want to serve their customers. In the last 5 to 10 years your all around service is unprofessional and just plain bad.

DAUNA W. 
Rating:
1.0

I had a reservation to pick up trailer near my home. A few hours before pick-up I was informed that I would have to drive far away to get a trailer. Very disappointed.

Ronald G. 
Rating:
2.0

The person who received the truck outside was a jerk who just barked "keys" when I got out of the truck. The guy inside looked like he'd rather be anywhere but at his job and was not a courteous individual. The truck was great but the personnel at this location is awful. Needs serious improvement.

ARCH C. 
Rating:
5.0

PLEASE improve the U-Haul website. I I ordered an appliance dolly per the website options. Completing pickup at the U-Haul location I was informed the dolly wasn't available at this location. Ordering the truck online was convenient but completing my reservation without additional equipment/supplies being added that I had not requested was a challenge. Removal of the items took some effort as the option to not add additional items was located at a different place on each page of my three page reservation. Very uncool U-Haul!!

JOSEPH REYNAUD D. 
Rating:
5.0

The weekend manager team was superb.

COREY C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Friendly fast service.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

BRAIAM C. 
Rating:
5.0

Customer did not leave a comment.

JACKSON M. 
Rating:
1.0

I used the 24/ rental, when I went to pick up the truck the online dashboard wouldn't allow me to complete the pick up. I use the online chat for help but that turned out fruitless. I then called the help line and after waiting on the phone for almost an hour I finally got the lock code to get the truck key 2 hours after the pick up time. On return of the truck I was charged an extra 49.09 assuming because the truck was late on the return after setting me back 2 hours of move time. Worst experience ever do better uhaul.

Alex R. 
Rating:
5.0

Too bad I don't remember everyone's name but from the desk to maintenance they were all exceptional. I had a problem, mid rental and everyone was kind , professional, and eager to help. They get a 5 star for caring service. Exceptional….

MARION M. 
Rating:
3.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER F. 
Rating:
5.0

Customer service was excellent

CHASMI L. 
Rating:
5.0

Nothing Roger was very nice and informative. Really great experience.

Aundrea W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

Customer did not leave a comment.

Rachael K. 
Rating:
5.0

Place a second drop box in rear of building where trucks are parked.

RICARDO S. 
Rating:
5.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Unexpectedly excellent Thank you

ADEL ABDALLAH A. 
Rating:
1.0

Double charge me

Joel R. 
Rating:
5.0

The entire staff is so helpful and obsequious!

michael e.  |  Overall Experience 
Rating:
5.0

Thanks for everyone. It was the first time use truck and dolly. Very helpfully control everything

BEKTAS B. 
Rating:
4.0

The overhead door was a little hard to open. Could use some grease or adjusting.

Ralph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

The van was okay overall, but the pickup process is not friendly. The van had a crack in windshield that was hard to notice and it was not mentioned anywhere. If I didn't notice it on time I would have ended up being liable for it. This makes me feel uncomfortable with the picking up process and what constitutes a damage that I may be charged for.

SALEM N. 
Rating:
5.0

Manager was super nice and helpful. The other staff were equally nice and greeted me when I arrived - 3 black dudes and a south Asian sounding guy (sorry, I did not get their names). But they all worked quickly and got me out of their with my trailer attached pretty efficiently. I will totally use this place again.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Brandt S. 
Rating:
5.0

Outstanding service

ISAAC A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Customer did not leave a comment.

JERRON LEMAIR B. 
Rating:
4.0

The location of your store is excellent and I know the space is at a premium but you have no real parking area for the customers. The rental went very smooth and your representative was very helpful.

ADAM C J. 
Rating:
5.0

Customer did not leave a comment.

CINDY O. 
Rating:
4.0

Great service and quick check out and check back in.

Nan F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY J. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH ALLEN M. 
Rating:
4.0

Had to wait in line for 20 minutes for my appointment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jose J. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

N/A

JEFFERY R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Very nice people I am happy I will be bak

Kenneth G. 
Rating:
5.0

Very quick and easy access regarding the location. Check in/out was a breeze! Both the GM and the other gentleman on duty were super nice :)

JACQUELYN DENISE C. 
Rating:
5.0

Great service. In and out. thanks guys

PATRICIA T. 
Rating:
4.0

Customer did not leave a comment.

Dedric C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JERARDO P. 
Rating:
5.0

Clean and fast service. Great locations and staff.

Reynaldo C. 
Rating:
5.0

It's always good every time I go

ROY B. 
Rating:
5.0

Customer did not leave a comment.

LYNSEY R. 
Rating:
4.0

Customer did not leave a comment.

CRAIG K. 
Rating:
5.0

The staff at the U-haul location was very helpful. They worked hard to get us the right truck without having to drive around Houston. Highly recommend.

ERIC P. 
Rating:
5.0

Great customer services.

TARA H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

Manager and staff very helpful.

Larry Z. 
Rating:
5.0

Customer did not leave a comment.

NATHAN ALAN S. 
Rating:
5.0

Very professional and very concern with the condition of the trailer. They were very happy that I made it safe under the circumstance. Because it was very concerning.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Vontae P. 
Rating:
2.0

Both the general manager and the trailer installer were rude. It's like they were both having a bad day. I've been coming to this location for years. I'd take my business elsewhere.

PAUL ANTHONY Y. 
Rating:
5.0

The Uhaul location impressed me with one consistent message and action; Obsequiousness. The staff temperament along with the General Manager was alacrity, period. What else would a customer want.

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Mr. Roger went about and beyond after reservation messes up my order. Thank you I will do it again

PAULO D. 
Rating:
3.0

I reserved and picked up an auto transport. Before I loaded the car I noticed that one of the tires was completely bald and the tread had separated. All that was left was the fiber core of the tire which was not safe for the highway.. Why wasn't this catch by the staff? Do they have a simple inspection program for something so basic?

larry Z. 
Rating:
5.0

Customer did not leave a comment.

janet L. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Best service and staff.

VIRGINIA C. 
Rating:
5.0

Very frendly and fast service

adrian P. 
Rating:
4.0

This location was thee only location who had professional employees!! They actually helped me

JIAIA T. 
Rating:
5.0

Excellent service

ISAAC A.  |  First Impressions 
Rating:
5.0

Excellent service

ISAAC A. 
Rating:
4.0

Customer did not leave a comment.

Candace C. 
Rating:
5.0

I originally reserved a 10' truck at the Voss & Westheimer location, and on the morning of my move they informed me that they did NOT have any truck for me. I then had to go to a the Katy Freeway location near Gessner, which was farther away from my location location, requiring more mileage costs. I will NOT be recommending the location on Voss & Westheimer.

SETH M. 
Rating:
5.0

My overall impression of UHaul is favorable, but this particular location really seems to have some good people who are friendly and seem to care about their customers. I will certainly continue to use this location especially.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
3.0

Customer did not leave a comment.

Abigail A. 
Rating:
4.0

Customer did not leave a comment.

STAVROULA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

RAUL M. 
Rating:
5.0

Very good service and friendly staff.

Steve J.  |  First Impressions 
Rating:
5.0

Very helpful staff members. Really helped get me on my way without any hassle

KELVIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Socorro A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dana s.  |  Overall Experience 
Rating:
5.0

Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.

Claire C.  |  First Impressions 
Rating:
5.0

Prices and specials are always available.

Edwin H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GUNNAR E.  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done

Shirley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando S.  |  First Impressions 
Rating:
5.0

Very fast and its actually free

Diego Maria L.  |  First Impressions 
Rating:
5.0

Good People, perfect storage condition.

Armando C.  |  Overall Experience 
Rating:
3.0

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

CINDY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
1.0

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

Angela M.  |  Overall Experience 
Rating:
1.0

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

James H.  |  Overall Experience 
Rating:
5.0

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  First Impressions 
Rating:
5.0

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

FLOYD T.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helpful to my needs.

JOSE A.  |  Overall Experience 
Rating:
4.0

Convenience and friendly

Robert R.  |  Overall Experience 
Rating:
5.0

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

FLOYD T.  |  First Impressions 
Rating:
2.0

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

EMAD A.  |  First Impressions 
Rating:
4.0

They were always polite and nice when I had to go into the store.

LESLIE C.  |  Overall Experience 
Rating:
1.0

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

david p.  |  First Impressions 
Rating:
5.0

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

Sonya P.  |  Overall Experience 
Rating:
3.0

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

Eulalia C.  |  Overall Experience 
Rating:
5.0

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Charlene M.  |  First Impressions 
Rating:
4.0

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

Nsen B.  |  Overall Experience 
Rating:
5.0

Happy with the service

Robert R.  |  First Impressions 
Rating:
4.0

Not a bad experience.

Margot G.  |  First Impressions 
Rating:
5.0

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

David B.  |  First Impressions 
Rating:
5.0

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Rick M.  |  First Impressions 
Rating:
5.0

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Lily B.  |  First Impressions 
Rating:
5.0

All staff was courteous, friendly, & helpful.

Gloria S.  |  First Impressions 
No reviews have been submitted for this location.

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