Customer Reviews for U-Haul Moving & Storage of Metairie at Airline Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Metairie at Airline Hwy

Overall rating:

REGINA C. on

Rating:

The customer service was horrible. I reserved the van 3 weeks prior to moving. I picked up the van in Texas because I was moving to Louisiana which was a 6 1/2 hour drive & storage was never booked.

SHANNON F. on

Rating:

Billing is confusing, I paid in advance at times and lost track of how advance I paid. Sometimes the invoice would read $0 due and then I would get charged $15 late fee.

Debbi C. on

Rating:

Great service, attention to details and information that I needed to know.

michael c. on

Rating:

The only problem was that the elevator broke and we couldn't use it so we had to slide our stuff down the stairs. The elevator was working when we brought the stuff in back in July!

Allyson G. on

Rating:

The manager, Lillie, was very accommodating and helpful. I was setting up a storage unit for my company and she walked me through all the details and helped me figure out what was best for our needs.

Christy D. on

Rating:

I had a great experience!

Larry L. on

Rating:

Very helpful staff!!

Jean K. on

Rating:

Ya'll canceled my order. Won't use or recommend uhaul. Used Budget.

David B. on

Rating:

The staff member who assisted me was rude and unhelpful. The storage unit was outside and exposed to direct sunlight, making it unuseable for my needs despite its supposed "climate control".

Caroline B. on

Rating:

The employees were extremely nice! Very helpful. They seemed a little understaffed which made the move in process last longer than it should have. Overall they were friendly, but could have used help.

marco b. on

Rating:

Very good.

anna p. on

Rating:

My Mom thought all 8 of us kids that when you can't say nothing good about someone say nothing at all. In other words Fogivness is far better than anger for anger kills Fogivness Heals!! I'm glad I'm

reginald s. on

Rating:

My only complaint was the size of the elevator. It is too small to accept the standard sized carts that are available in the facility.

VERONICA B. on

Rating:

Some items in storage were mildewed and have been lived in/damaged by rodents. We had to throw some items out because of that. Cockroaches also a problem.

richard s. on

Rating:

I was very happy with the staff. Elevator was small but helped out greatly.