The cable for the rear door spring failed and wouldn’t close. So we had to wait 4 hours for roadside assistance to come which wasted a full day of moving. Never ever will I rent with U-Haul again.
Christian GCustomer Reviews for U-Haul Moving & Storage of Metairie at Central Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a good experience, and I would use U-Haul every time.
Steve TThe manager was able to assist us when we had trouble with the online check-in after hours. She went above and beyond.
Terry B | Overall ExperienceThanks for making the process smooth and easy.
luis rQuick,efficient, knowledgeable staff, very satisfied with my rental.
ronald eCheck in was smooth and painless-- unlike the last two truck rentals at other centers. I had an exceptional customer experience
Keith TThe best service
HECTOR P | Overall ExperienceThis is the best U-Haul I’ve ever experienced! Not only were they very helpful, courteous, and knowledgeable,Julie went the extra mile, helping me carry things to my car from the rental, and then jumpstarting my car when it wouldn’t start. This is not only a good U-Haul, These are good people who like what they do and value to customers as people just like them.
allison wsuper friendly check in Lady. Can’t recall her name but she has long auburn hair. so nice!
deanna mI was happy with the customer service, the cost of rental, the condition of the vehicle, and the ease of completing the entire process of signing out and in.
leon kAlways a fun crew the two lovely ladies were kind and helpful!
GEORGE MThis is the best facility of them all!!
dawn b | Overall ExperienceN/A
LaVerne TI was amazed at how expensive it got. The price increased every year; but I guess that's what happens when we have idiots running the country.
robert l | Overall ExperienceAmy is great!
Victor L | Overall ExperienceAmy was very understanding she made our experience exceptional. Thx!
INGRID F | Overall ExperienceThe guys were all accommodating and friendly, making the experience enjoyable in all its aspects. Thank you
Andrea DGreat people. Safe clean and nice cool building.
Bobbie O | First ImpressionsEveryone was very friendly
Sheena WThe girl who rented the vehicle didn't know what she was doing. She couldn't even find the Burbank U-Haul return facility in her system. That Burbank location is their main vehicle rental yard and has been there for decades.
JERRY RThe staff and truck were great. I did have to drop off after hours and had trouble with the online return.
allison wVery fast & easy service. No issues at all
Denis JMake sure the extra.equment in ready or in the truck.
Sheree BIf rented at least 3 times recently. I always receive excellent customer service. I have rented all three Ford GMC and Ram cargo Vans and I would say the Ram is by far the best. Thanks
Donald SThe Lady who I dealt with in my opinion she was racist . She took my picture, called my wife to verify I’m renting the van. Her tone was giving racism, do you have a major credit card. I didn’t see her interact with the white customer that was before me.
Deron AThe staff was wonderful, the equipment perfect and the bathroom spotless!
Richard DAmy is an excellent store manager. She is friendly & courteous. She is always smiling. Her staff are all a very good team. I will miss them all.
nicholas d | Overall ExperienceStaff on site had difficulty confirming my reservation, ultimately after several minutes realized she was looking at the wrong date. Also, upon leaving she could not pull up screen to print a hard copy of final receipt. Gentleman at check in was very thorough and did an excellent job. Regardless of delay at check in and out, I have a storage at this facility and have rented vans previously and will continue to do so.
BRUCE NThis is our second time renting at this location. The staff made it quick and easy. Amy and the staff remembered us and seemed genuinely happy to see us again. They are a high reason that we came back!
Michelle C | First Impressionsappreciated the staff cooperation, and friendly presence
Murphy D | Overall ExperienceThe mileage allowed wasn’t enough to drive from location to loading location to unloading location to drop off location. It wasn’t even enough to drive from pick up to drop off. There wasn’t any warning about mileage charge either
LOWELL MThe staff were friendly and helpful. The facility was very clean. I was there for almost 10 years and very satisfied.
JOSEPH C | Overall Experiencecustomer service was on point! Nothing I can think of 👍🏾
leonard sThe desk clerk gave me the best experience of visiting any type of rental vehicle place I have ever been.. Her upbeat personality knowledge about the equipment and her smile I will most definitely recommend and visit again
Tiffany JRaised prices to much/to often. Too expensive
MAC V | Overall ExperienceAmy was great! She answered all my questions and was very knowledgeable about the vehicle and rental process. There was also a young man who I spoke to on the phone (sorry, for not remembering his name) and he was also very friendly and professional.
Allison KEverything went well.
Lubertha BLet the customer know that certain truck doesn’t have the ramp to load your furniture inside
DEVOSHIA GAmy and all the people there were so helpful and understanding. I started out renting with Miss Laura and she was awesome but from what I hear she moved up and made sure to make sure the place was taken care of by Amy and it s ems to be in great hands.
merry j | Overall ExperienceNothing I can think of. Great staff!
Jonathan BWent in yesterday the guy at the front counter was awesome. Not sure his name but he did an amazing job. And the lady that was with him did a good job. They were very professional and welcoming.
KIMBERLY SGreat Job Julie. We'll done.
mike gFriendly helpful staff and great location!
Brandon TThese are the most professional, honest and funny people I have ever seen in a business. They are awesome.
Lisa TGet the UHaull APP to work correctly so I can check in. I waited on the line on my last two rentals on 10/15/23 & 12/17/23 for customer service to assist the hold time averaged an hour.
Lee RThe keys were not in the lockbox and had I not pulled over before leaving to double check that the equipment (appliance dolly) was in the truck and driven to our pick up we wouldn't have had anything to move the furniture with. I found this to be very unsatisfactory.
ANDREW MI didn’t move out on the 11th. I moved out days before that. The manager was rude, disrespectful and inconsiderate. I felt violated in many different ways.
lloyd j | Overall ExperienceThe truck ran beautiful. Would have been easier to pick it up at another location. Guess I should have asked. Good enperience.
Gary MThe staff was amazing and very professional....and understanding of my needs on what I wanted....
Nicole j | First Impressionsgreat experience, easy
Rockne HThe ladies working the counter and check in etc were very courteous and helpful
Melissa RNot have your employees speak badly about the customer's wives to the husband behind her back. Not judging a woman who was already grieving and upset because of a miscommunication with your policy and calling her rude because of it.
Byron MThis location is the BEST .
Amy MEverything was great but you do need more room on the app to submit photos for damages that need to be reported before you use the truck also, I wanted to make sure all that was there before renting was covered. I did rent it last minute and it was an excellent rental and Gavin was spectacular! Thank you , Elsa Chesnut
Elsa CCustomer service was excellent. This location also has storage units. This location had very clean truck. Stays open till 7pm and easy to find.
Kathleen GAmy and staff are great !!! I would highly recommend and use dem again, ya heard
Victor LGreat customer service! The price for my rental was way under budget! Keep up the great work! Will definitely use them again in the future!
Tiffini TMy pleasure and staff was super nice and helpful 🥰
JASAMINE J | First ImpressionsCustomer service is really great! Second time I have rented from this location and the staff is fantastic!
terri tBest Uhaul location I have ever used. Very perfect
Andrew JWhole team is professional and it makes renting a van o so easy with the app. I will be back.
Nicole OThe staff was friendly very supportive on explaining the end out of coming and going to the storage,the boxes and other items that you need on sight to buy and rent, I already recommended family and friends to use U-Haul storage.
MARY S | Overall ExperienceAmy and team were helpful and courteous. I will definitely use their services again!
lee rPerfect services; nothing to improve 🌟 🌟 🌟 🌟
Eric JExplain the rental process in more detail.
terri tAmy Murphy who is the manager was beyond rude and very unprofessional. It’s to much to type but if you will call me I’d be more than happy to go info details 504-252-5562
travis aAmy and the staff are excellent! If I need storage or a truck/van rental in the future I will definitely be using them again.
MICHELLE C | Overall ExperienceThe general manager was great! thank you so much!
Ligia LThe truck was clean but seemed to have trouble shifting therefore burning lots of gas. The lock provided for the rear door did not work.
Keith DI was happy with everything. The staff was very helpful.👍
lisa dI've been a client since 2008, I appreciate it. Was always a Pleasure. Thanks
TYRONE A | Overall ExperienceHad the opportunity to use a new model van and it was excellent. So was customer service coming and going. Definitely using this location in the future.
Eric BAmy & Derek we’re so helpful & so nice!
daesha pGreat staff and please with over all rental process.
Telameckus aAmy was very personable, she made feel like she was happy to see me., I love good customer service.
Stacy CJulie was a pleasure to deal with. It's nice to have friendly knowledgeable employees especially these days, quality employees are hard to find.
james eWet nice employees, very helpful in every way
JEFF P | Overall ExperienceEverything was wonderful nice and clean, and the employees was amazing. I will recommend.anyone to go there.
ESTELLE E | Overall ExperienceThe staff is courteous and professional
john H | First ImpressionsGreat customer service! The space is clean inside and out and feels very safe.
Maria C | Overall ExperienceHelpful Wirkers nake ALL the difference..
BESSIE T | Overall ExperienceThe process was easy. Amy was extremely pleasant and helpful. I will definitely recommend to friends and family.
NATHANIEL B | First ImpressionsMy storage was great only a little over priced
William O | Overall ExperienceThe staff was very helpful and friendly!!!
Nikita A | Overall ExperienceThe clean area and how friendly the staffs was.
MARY S | First ImpressionsThe staff, especially Amy Murphy, were all professional and friendly and most importantly extremely helpful!
CHARLES H | Overall ExperienceLong time customer No problems ever
MICHAEL C | Overall ExperienceI love how clean the facility is at all time. The staff is very friendly. I would recommend this place to everyone.
Alberta A | First ImpressionsI’ve had no problems with the 2 units I rent. They keep an eye out on all those who enter the building.
SUZANNE B | First ImpressionsStaff was very friendly and helpful.
Evangelina J | Overall ExperienceEveryone was very helpful and friendly. I would definitely use this facility again.
Shawn N | Overall ExperienceStaff was polite and helpful
DARRYL B | First ImpressionsThe people were amazingly helpful and friendly! Ms Murphy went above and beyond to be helpful!
CHARLES H | First ImpressionsThe staff was very professional and nice.
Myriam D | Online Move InI contacted several locations and received less than stellar service for my long distance move and storage. The person I spoke with at this location was awesome, and did what she could to get me a unit that would work for me. I wish I remembered her name. But all the kudos are to her, thank you!
Rebecca C | Online Move InHorrible servicio don’t come here
CESAR V | Overall ExperienceVery knowledgeable. Best service and super clean.
DELINDA D | Overall ExperienceI would choose this storage facility over and over again I mean clean and soooo comfortable I would refer everyone I was extremely pleased thanks again🙂
LATOYA K | Overall ExperienceThey immediately sold my storage without me even knowing behind one months rent but when I called to pay the next month they told me they couldn’t take it fxx this storage wouldnt recommended no one if your struggling and had death in your family
lakenya h | Overall ExperienceMy one and only issue was that they were busy with several customers in the store/office, but while there were at least 2 employees working, only 1 was dealing with customers. Had the other employee helped customers in the store, the wait would not have been as long.
Bee T | Online Move InI love Ms Amy and Ms Laura over at the Central Ave location, these 2 women were tons of HELP EVERY TIME THANKS SO MUCH GUYS
Erica C | Overall ExperienceNo complaints at all….. except for the rate increases. Price drove me away.
Patrick M | Overall ExperienceSome staff was not friendly or attentive. Very nonchalant and slow to respond to the customer.
kenya j | Overall ExperiencePleasant experience.
LUCILLE O | First ImpressionsOne of the locations that I used charged me twice.
brittany j | Online Move InAmy Murphy in Metairie, Louisiana, was so friendly, polite, and helpful. Moving is so stressful, but it was a stress reliever to work with her!!!
Mary B | First ImpressionsStaff friendly and helpful. Entire facility very clean. Access easy, elevator always working, hand carts available for ease of storing or removing. If I need storage in the future I will definitely return.
Lynne K | Overall ExperienceYou guys need a MAP on the wall or elevator door or something somewhere lol... I was looking till I realized 2445 was on the second floor lol.
Christopher M | Online Move InGreat location, rented a storage unit for 4 months, didn’t got mold on my belongings. Staff was helpful and helpful. The facilities were always clean and the temperature on the second floor was always perfect. Highly recommended!
RAYMOND D | Overall ExperienceCentral Ave UHaul is Awesome! They made our experience moving our furniture into storage after Hurricane IDA as Easy as possible! Thanks Laura!
David H | Overall ExperienceThe staff are friendly and helpful, explaining the process and pointing out features I would have missed. The facility is very clean and appears well maintained.
Paula E | First ImpressionsThe staff is great!
Patrick P | Overall ExperienceStaff is super helpful and pleasant.
Sunny C | Overall ExperienceLaura is tops. Very helpful, considerate and personable. Can't be beat. She's a true asset to UHaul. And the employee outside swept up the broken glass we dropped immediately with no complaint. Loved my experience with UHaul on moving in.
Juanita G | First ImpressionsLaura, Amy from front desk was awesome as well as Cleaner Pearl. Laura was so thorough I'm helping me & practically saved my life concerning moving hiccups. She was very soothing in her voice, professional and just down to earth nice making my moving experience soooo pleasant with Uhual. Amy was so helpful and I enjoyed her help and Personality. Pearl was just cleaning and sweeping away making and keeping floors tidy. Really awesome staff & my 1st time doing business at this location. I would highly recommend to others.
Tara B | Online Move InEveryone in this location is very nice and really helpful Thanks you guys for your help and service
amber F | Overall ExperienceAll employees we interacted with were amazing, friendly and extremely helpful!!
Erin M | Overall ExperienceWas cool.
NORMAN G | Overall ExperienceLaura Hudson is fantastic! Goes above and beyond to help customers.
Emily H | Overall ExperienceI moved out on the 6th. Other than that everything was good. I left a few shoes due to rat holes
Edith K | Overall ExperienceThe storage units could have been better lit or electrical outlets available so that I could have supplied additional lighting. Other than that the facility and personnel were great. Laura Hudson, “The GM”, is great to work with.
Patrick P | Overall ExperienceThis is the cleanest U-Haul place that we have used across the city. The manager is extremely nice and professional. Love love love!!!
Kimberly T | First ImpressionsI rate my experience with u-haul as excellent. I generally delivered my payments to the office. Everyone was always very friendly. The items in the storage belong to my son so I rarely entered the storage. Thank you!!!
Rhoberta P | Overall ExperienceThere was a minor problem at first but this team made sure everything was handled professionally and promptly I’d rate 10 stars if I could thank yall so much
DARREIL C | Overall ExperienceThe worker was excellent!! Very helpful
LASHARA A | First ImpressionsThe GM was amazing and knowledgeable. She was on top of our needs. Throughout my units rental she was definitely the reason why everything went by so smooth. Thank you for your professionalism and caring manner. Even though hurricane Ida was an issue the GM and her staff went above and beyond.
ROSLYN M | Overall ExperienceThank you for an easy move in experience!
JO A | First ImpressionsA little bit pricey but the staff is very friendly, efficient, and helpful. The facility is very clean well maintained.
Ronald C | First ImpressionsLaura is very nice and helpful. Thank you
SHELLEY N | First ImpressionsYou were kind and helped us with a large last minute deal on a 20 foot truck on a move years ago and I will always remember you for that. Another fantastic experience with Amy and Velvet yesterday!
Mckenzie L | First ImpressionsPaying extra for 24 hours of access is a bit much and the the locks used cannot be used elsewhere makes them a waste of money. Temperature control was on but still sweating occurs when inside the unit just standing. Paid $150 plus lock and 24 access. Also the trucks take up too much space so one must checkout then get into vehicle to enter and exit grounds.
Tania S | Overall ExperienceMs Laura is the GREATEST I will give her a 5 star plus more! She really knows her stuff, she was very helpful!
Erica C | First ImpressionsHats off to the staff that works there. They were great in helping me get in and out. Very nice ladies.
thaddeus p | Overall ExperienceThe two women who helped me at the storage building went up and beyond they were great
THEODORE K | First ImpressionsGreat staff!! Extremely helpful & friendly. Went out of their way to ensure my grandmother and I were satisfied and safe with our entire U-Haul experience.
Anna S | Overall ExperienceLaura and her staff were very helpful, efficient and friendly! I would absolutely recommend to someone.
LAURI Z | Overall ExperienceGreat staff.
WALTER B | Overall ExperienceYour staff was very helpful and I was a 100% satisfy
PENNY B | Overall ExperienceStaff was always helpful and friendly.
asa p | Overall ExperienceI still have two storage rooms with this same U-Haul. I closed out two of four storage rooms.
PATRICIA W | Overall ExperienceLaura, who helped me start my rental unit process, was available throughout the entire time I had a storage unit. I cannot comment enough about how helpful, friendly, and kind she was during my rental stay. She even came out and helped direct me when I was backing up to load up. I would definitely recommend and use this place again.
Stefanie B | Overall ExperienceI've been at this Storage facility for a year and the manager Laura has been consistently helpful, available for inquires and overall a courteous and efficient leader of her team and customers. Great experience!
Pamela W | Overall ExperienceHoney, the young lady who helped us, made the experience easy.
Camilla F | First ImpressionsThe Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.
Ifrail A | First ImpressionsStill renting there; changed storage Unit for more space.
BESSIE T | Overall ExperienceAutomated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That’s just terrible business and I will avoid U-Haul because of it
Michael J | Overall ExperienceLaura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****
WILLIAM H | Overall ExperienceMoving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.
LOUIS E | First Impressionsnc
BESSIE T | First ImpressionsI rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.
Clyde A | First ImpressionsThe owner ms. Laura went ABOVE & BEYOND! We’re refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can’t say thank you enough to her an uhual!
Abbi G | First Impressionscourteous, attentive and most helpful if any issue arose.
MURPHY D | Overall ExperienceI had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others
rob s | Overall ExperienceNo complaints. Keep up the good work.
Dejean P | Overall Experienceused unit as business storage, had to move out due to Covid-19 business decline.
SHAWN S | Overall ExperienceLaura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.
Theone d | Overall ExperienceCustomer service was very kind and courteous
deborah m | First ImpressionsNice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn’t have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don’t monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I’ll never return my business to this facility again.
Danny N | Overall Experienceservice was fine
Duaine D | Overall ExperienceThe only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.
LEROY W | Overall ExperienceLaura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.
Erica W | First Impressionscourteous, Friendly, effective management and Services.
BESSIE T | First ImpressionsStaff and the manager were excellent! Very nice, and very helpful!!! Thank you! You
Blanca B | Overall ExperienceThanks
darrell d | Overall ExperienceLaura was very kind.
Valerie S | Overall ExperienceThe current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.
Phyllis G | Overall ExperienceN/A
Chelsea M | First ImpressionsShe handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...
Philana O | First ImpressionsNA
LUCIANA M | Overall ExperienceThe customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.
EVA N | First ImpressionsEverything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.
Felicia W | Overall ExperienceAll of the ladies were courteous and informative.
Sherman D | Overall Experiencethe place is so friendly and accommodating.
James F | Overall ExperienceOk
adnan h | Overall Experiencewell maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.
Anthony W | Overall ExperienceLocation is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.
CANDICE A | Overall ExperienceThis was an awesome experience please feel free to use this storage.
Shawanda S | Overall ExperienceThank you.
JENNIFER L | Overall ExperienceThe Uhaul Representative was very polite and help and explained the whole rental process to me.
Telameckus A | First ImpressionsLillie is the best! She's very sincere and helpful.
tara a | First ImpressionsThe staff was amazing and more than friendly
regalado r | Overall ExperienceWe couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!
Alicia T | First ImpressionsAfter approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue
WILLIAM H | Overall ExperienceStaff always nice, friendly, and helpful.
RENESHA M | Overall ExperienceVery friendly staff. We had a great storage experience. Loved the hallway signs. 😊
tera b | Overall ExperienceVery good experience
RICHARD G | Overall ExperienceKeep up the great customer service
janet r | Overall ExperienceCustomer servuce skills were excellent the employees were very helpful at helping me find the right storage unit
michelle v | First ImpressionsThe management was extremely friendly and went above and beyond to help. Thank you
Byron H | Overall ExperienceThe staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!
Stacy D | Overall ExperienceGreat experience!!!
Tony B | Overall ExperienceVery smooth and efficient transaction
Gary H | Overall ExperienceAll around great experience at this facility.
vinson k | Overall ExperienceChanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.
steuart l | Overall ExperienceEveryone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.
Rebecca C | ReservationOnly matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back
Mesha p | Overall ExperienceI really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks
Reelous M | Overall Experienceit was a great experience I appreciate that the room was very very large and spacious
Bobby N | Overall ExperienceLillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.
Kyle W | Overall Experience