Customer Reviews for U-Haul Moving & Storage of Meyerland Area

3,328 reviews

6808 Bissonnet St   Houston, TX 77074
(@ Beechnut)

(713) 772-5606

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 772-5606

6808 Bissonnet St
Houston, TX 77074
(@ Beechnut)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Called at the end of day on Friday to schedule a motorcycle trailer rental, they had one in stock and the phone reservation was easy and quick, came in right as they opened to pick it up, both guys were working really hard to make sure everyone was taken care of quickly, I was in and out of the office in five minutes and hooked up to the trailer in anther 5 mins. Awesome experience and great customer service will be coming back and I highly recommend this Uhaul location!

JEFF J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Nothing. You guys are already have gone above and beyond customer service, keep up the Great job.

RUDOLF V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Fast and professional service.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Karl E. 
Rating:
1.0

Windshield is filthy and can cause a wreck and it was brought to the cashiers attention and they didn't seem to care

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R.  |  Overall Experience 
Rating:
4.0

Good job !!

LLOYD F. 
Rating:
3.0

I understand the facility is understaffed but the 2 staff who were there when we arrived at 8:30 am also didn't seem to know what they were doing. So we had to wait around for 15 minutes for them to confirm our appointment, etc. Please improve staff preparation and communication!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUHAMMED S. 
Rating:
5.0

Customer did not leave a comment.

Tamar L. 
Rating:
4.0

Customer did not leave a comment.

ADDIS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODRIGO F. 
Rating:
4.0

Customer did not leave a comment.

Julian G. 
Rating:
5.0

Victors team was awesome!

IAN H. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

SAOL G. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
4.0

Keep Up the Good Work!!!

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  Overall Experience 
Rating:
5.0

Person at Store was very Helpful. He stayed beyond the closing time to resole not only my issue but issues with other customers.

JOSEPH C. 
Rating:
5.0

Great service

Carmen P.  |  Overall Experience 
Rating:
5.0

The gentleman who took care of me when I rented the vehicle was excellent. Professional, courteous, and very helpful.

KENT R. 
Rating:
1.0

1. They were two hours late. 2. The customer service was made up of thugs and no educated losers 3. No key drop box on property

JACOB S. 
Rating:
4.0

The location was in good condition, but the app didn't work correctly so I had to wait longer to get the vehicle than originally planned

Dalton W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
1.0

Better equipment

JOAN M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCA M. 
Rating:
5.0

Customer did not leave a comment.

Sandra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMSON H. 
Rating:
5.0

Customer did not leave a comment.

CULLEN R. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Next time don't put a dolly on the end as block for me to put my items full and block my space as I didn't needed it and had to pay for the item as fell off

Miguel T. 
Rating:
1.0

The truck I reserved was not ready and the people staffing the office could not locate the keys. When they finally found them, I watched staff quickly wipe down the cab of the truck but it still didn't look clean. Moreover, the dollies I reserved were not available and they had to pull a dolly from the advertising display and refunded me for the other dolly I reserved. Finally, the truck did not have air conditioning. It's August in Houston, Texas...that is unacceptable!

STACIE O. 
Rating:
5.0

Customer did not leave a comment.

SHAN Y. 
Rating:
1.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Everything went smoothly. Thanks!

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

GRACE I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emidio S. 
Rating:
5.0

The staff is great! The trucks were super clean and well maintained!

ADRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

JIMMY I. 
Rating:
3.0

Not to over charge,I dropped my rental on 8/14 @ 830 pm ,rental was due on 8/15 730 am , and they still charged me for extra day ???.been calling you 8000 number also where I rental my truck , haven't resolved my credit yet

CECILIA C. 
Rating:
2.0

Not enough staff on a busy Saturday morning. Ended up here after another location didn't have the truck I had reserved. Waited a ridiculous amount of time in line because there was only one staff member working the counter. I will never use UHaul again. This was our third rental in 2 months and all were terrible experiences.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!

Travis K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MAX B. 
Rating:
3.0

Hard to tell if the error was from the clerk as not updating the system with the trailer been delivered. I got charged an additional day, 2 days after the item was delivered.

Victor Miguel T. 
Rating:
5.0

Customer did not leave a comment.

milagros M. 
Rating:
5.0

Charlie and his team were true professionals. Shorthand because release of an employee. They stepped up there game and provessed each customers demans and concerns. After 60 yrs. U-haul is the best. My opionion. I will recommend u-haul foreever. That is how you succed. Give that kudos.

ALLEN K.  |  Overall Experience 
Rating:
4.0

Didn't get a discount even though we returned the truck early

Alton S. 
Rating:
4.0

Not enough people at the location. workers struggling to handle the customers.

ABDULKADER K. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD K. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
4.0

Customer did not leave a comment.

TROYRIANA J. 
Rating:
5.0

Customer did not leave a comment.

suzanne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
1.0

Service was horrible they had no intention to help me attitudes were disgusting. Tried to call for a month no one would answer while I was there they just let the phone ring and I was the only customer there just highly dissatisfied there is no way service would be like this at my store

Kyrenthia W. 
Rating:
1.0

The location never answers their phone. The truck was faulty and broke down needed to call roadside twice. The truck was dirty and damaged but the only truck available for rent. I was over charged for miles.

Jeremy B. 
Rating:
5.0

Overall easy process that worked out great for my needs. The team at the locations I spoke with were all very helpful.

ANDREW E. 
Rating:
5.0

Thank you

BLANCA R. 
Rating:
4.0

Customer did not leave a comment.

AARON A. 
Rating:
2.0

The gentleman who was working at 8:15 on 7/31/21 was extremely professional and friendly. He was the only employee working. I waited over an hour to check out. The online reservation system is horrible! I made my original reservation about 3 weeks prior to the date. I was called the week before and was told the place I wanted to pick up my trailer did not have any available. I had to drive more than 30 miles out of my way to pick up the trailer.

Ann M. 
Rating:
5.0

Barbara was great!

KIP E. 
Rating:
4.0

Customer did not leave a comment.

ELIEZER R. 
Rating:
5.0

Customer did not leave a comment.

CARITINA A. 
Rating:
4.0

Overall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn’t due to storage size moreso narrowness of walkway. The other option was to purchase another storage 🤦🏾‍♀️Aside from these things experience was good.

Shaniqua C.  |  First Impressions 
Rating:
5.0

What a fantastic U-Haul experience. I decided the name U-Haul has been known for years I am 64 yrs. old and U-haul operation at the Bissonett/Beechnut(Hou.Tx) was proof that your company that is a championship team. Each person at this location made me feel comfortable. They were first professional and helped me with each situation I encountered. Sara, Jesse, Bobby, Austin, and others (name I forgot) truely worked hard with a great attitude. July 4th weekend helped walk-in individuals who had problems find solutions that helped them out. I decided to rent a storage unit because U-Haul was so up to date with security. Please tell this team I appreciate what they did for me and U-Haul is No.1 in my book. Has been my whole life. Thank y'all for everything.....AK

ALLEN K. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Keep the same energy.

Kendrick C. 
Rating:
4.0

Customer did not leave a comment.

Ramon S. 
Rating:
3.0

The uhaul truck had no AC

jimmy J. 
Rating:
2.0

Zero acknowledgement. The male CSR can only do 1 thing at once - not even acknowledge me to tell me ‘be right with you.' A waste of my time. Avoidable negative comment if you'll just train your people. Location is the only thing Worthwile to my rental. Shame. U-haul can do (has done) better.

Richard R. 
Rating:
3.0

Don't make me re-register even though I already gave my info on the phone; don't ask 5 times, literally, for my sons ID because of “system errors.” It took us 25 minutes to pick up our truck even though there was no line.

MAXWELL N. 
Rating:
2.0

Folks - the people there were working hard... that's not a problem. But it took me 45 (FORTY FIVE) minutes of waiting in line to pick up my trailer. I reserved it the day before. I did the online check in. And I still had to wait 45 minutes behind 5 others. Either you need to change to process, hire more people, or stagger pickup times... because that was just silly. Thank you.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

KIZZY K. 
Rating:
5.0

Customer did not leave a comment.

Shahin S. 
Rating:
5.0

GOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,

MARIA c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAYRA N. 
Rating:
1.0

Customer did not leave a comment.

CATHY M. 
Rating:
2.0

A lot of false promises. Something that was discussed beforehand and still had additional charges. Of course they might defend themselves and say well this or that, but one thing for sure is you do not gain customers with false promises. Greed!

ANTONIO I. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C.  |  Overall Experience 
Rating:
5.0

Excellent service always!

Fonda B.  |  Overall Experience 
Rating:
5.0

The lady with whom I dealt in the morning and to whom I returned the van in the evening was pleasant, courteous, and provided excellent customer service.

Ajit M. 
Rating:
3.0

Customer did not leave a comment.

Micah S. 
Rating:
5.0

Customer did not leave a comment.

JAVADA W. 
Rating:
5.0

That was easy and clear

TEMESGEN A. 
Rating:
5.0

Charlie and Sarah were super helpful and knowledgeable about their facility. Even though it’s an older property, they’re clean and well maintained.

Julia H.  |  First Impressions 
Rating:
5.0

Jesse was personable and very knowledgeable about my needs. I thoroughly enjoyed working with him and would recommend him to a friend or family member.

GAYLE L. 
Rating:
4.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

GAIL W. 
Rating:
5.0

Customer did not leave a comment.

YUANDA F. 
Rating:
5.0

Thanks you doing good job

ELMUIZ A. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Casey H.  |  First Impressions 
Rating:
5.0

This guy knew what he was doing, was professional as can be and very helpful.

JERRY K. 
Rating:
5.0

Greatly appreciate the staff. Sarah, Bobbi, Charlie, Austin - Thank you all!

Lesley B.  |  Overall Experience 
Rating:
4.0

When Returning the truck I was at the counter and was treated RUDELY by the person at the counter because I could not park the truck where he wanted me to because a customer was blocking the area by parking a private car in the way. I spoke to the Assistant manager and she was able to help me and get the situation resolved. Due to the counter person (Bobby Ramirez) I will never use your facility again. you can contact me on my cell if you have any questions at 228-229-0560

JEFFERY V. 
Rating:
5.0

I rented a small truck just to move a mattress four miles. Right after I rented it, I found out I didn't need it. When I returned it and explained I never used it after all, they ended up refunding my money. I didn't ask for that or expect it. But I will always remember good service. Thanks

KENNY P. 
Rating:
5.0

Customer did not leave a comment.

Dorian C. 
Rating:
5.0

If I was able to rent it longer and just had the charges added to my card but overall good customer service.

DOUGLAS I. 
Rating:
5.0

Customer did not leave a comment.

Curtis T.  |  Overall Experience 
Rating:
4.0

The vehicle I reserved and the site I reserved it from both were not available on pick up day. I had to pick up an unnecessary Larger vehicle from a much further location. Disappointing. U-Haul waiting till my pick up date to inform me, left me NO alternatives.

DAVID B. 
Rating:
5.0

Everyone at the Meyerland uhaul was SUPER SUPER helpful. Would use them again!!!

STACY S. 
Rating:
3.0

The condition of the truck was pretty bad. I had definitely seen better days.

Walker G. 
Rating:
5.0

Very well located. Friendly staff and very fast return process.

Jose A. 
Rating:
5.0

Sarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONES

Lavonne J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julianne D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Manager Charles was excellent, a credit to the U-Haul organization.

MICHAEL EARL C. 
Rating:
5.0

No the guys there are super nice and helpful

Jennifer A. 
Rating:
5.0

La persona que me atendió fue muy amable y una exelente persona

javier p.  |  First Impressions 
Rating:
4.0

Only 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.

Veronica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS C.  |  First Impressions 
Rating:
5.0

The lady who took care of me was Absolutely Amazing kind, respect and extremely helpful in making my decision on unit size and the BONUS was the cleaning lady she had that unit clean and smelling fresh!

Fonda B.  |  First Impressions 
Rating:
5.0

**** 5 STARS experience start to finish!! Kudos to all staff members!! Thank you!

Lesley B.  |  Overall Experience 
Rating:
5.0

Sarah and other office member (I am sorry I did not get his name) were absolutely exceptional! Juggled a busy lobby and maintained a level of remarkable professionalIism. *****Special appreciative recognition to Sarah who’s knowledge, and quick thinking made for a positive experience. The guy returning the trucks outside was top-notched - and kept the lot well organized. I would highly recommend this location without hesitation. Thank you all again - Y’all are a phenomenal crew!

Lesley B.  |  First Impressions 
Rating:
5.0

I didn’t get the name of the woman that worked there but she was absolutely incredible. Friendly and offered to show me all the storage rooms with a friendly attitude. I had to see probably 4 or 5 different rooms, she went through all the options with me and then helped me get a moving truck too. She was great!

Mitchell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kennedy W.  |  First Impressions 
Rating:
4.0

I have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.

MARCELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avery W.  |  Overall Experience 
Rating:
4.0

The only issue I had with this storage facility was the hours to access the unit. Other than that the facility is fantastic and employees were helpful and resolved any concerns

Angelica D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  First Impressions 
Rating:
4.0

My access card and code don't work but that's the only thing that was wrong.

Christine C.  |  First Impressions 
Rating:
5.0

Highly recommend all my friends and family.

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Garza M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvestre S.  |  First Impressions 
Rating:
4.0

Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot

matthew i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria R.  |  First Impressions 
Rating:
5.0

Thanks

Herbert F.  |  First Impressions 
Rating:
5.0

Great customer service and representative keep up the great work

stanley d.  |  First Impressions 
Rating:
5.0

Super friendly and accommodating.

shyla t.  |  First Impressions 
No reviews have been submitted for this location.

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