Customer Reviews for U-Haul Moving & Storage of Meyerland Area

3,365 reviews

6808 Bissonnet St   Houston, TX 77074
(@ Beechnut)

(713) 772-5606

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(713) 772-5606

6808 Bissonnet St
Houston, TX 77074
(@ Beechnut)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARCELL B.  |  Overall Experience 
Rating:
5.0

The lady who helped me was very very nice and took her time to explain things to me. I would recommend it for sure.

DIMA W. 
Rating:
5.0

Nothing. The store manager was working very hard by himself to get the customers taken care of.

DARAGH C. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
3.0

Hard place to get out of, also did not have equipment I reserved

ZACHARY W. 
Rating:
5.0

First of all thank you so much Mr Charles Crawford! A general manager who helped us in way that no one could have done it…We really appreciate his assistance and amazing customer service.

ASHIQULLAH A. 
Rating:
5.0

All good as well.

Stephon S. 
Rating:
5.0

My experience was great, keep doing what you are doing!!!

WARREN G. 
Rating:
5.0

Customer did not leave a comment.

WYNETTE H. 
Rating:
5.0

Excellent service as usual.

ROY W. 
Rating:
5.0

Staff very helpful and professional. Smooth and user friendly website and follow through with staff from pickup to return of vehicle. Good Job!

Leland S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Provide free or fee-based vehicle mounting

JAMES C. 
Rating:
5.0

No improvements are necessary. I will be using U Haul again this month.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

EMILIO D. 
Rating:
3.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

TERESA J. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY O. 
Rating:
5.0

Customer did not leave a comment.

Nicole F. 
Rating:
5.0

Staff helped tremendously

GARY M. 
Rating:
1.0

They charged me 34 for gas when I put 10 last night and left it as it was.

BLANCA A. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN P. 
Rating:
3.0

Need more staff to assist customers.

Matthew T. 
Rating:
1.0

The Meyerland U-Haul location was very unprofessional and unprepared. My U-box was scheduled for pick up on Saturday, 9/11. When my movers arrived, there was no trailer, so they could not take the box. My move had to be rescheduled. This caused me extra money and an added inconvenience because I was not there and had to pay for the arrangement with someone. U-Haul did not apologize for their lack of professionalism nor try to help with other arrangements, instead they told me and my movers two different lies about why this happened. Thankfully, the movers were able to squeeze me in for the next day.

Vankeila S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Manager very friendly and attentive.

SHARON G. 
Rating:
5.0

Nice attendants to reserve and return. Quick and efficient.

WILLIAM M. 
Rating:
5.0

These guys take care of business.

CEDRIC J. 
Rating:
5.0

I think the gentleman who helped was Jonathon and he was very helpful

CAREY JOHN S. 
Rating:
5.0

Dana was a great help! She was very kind and friendly! Also I later talked to the regional manager and he was also a great help. I would definitely recommend this location to others.

Hyundeok K. 
Rating:
3.0

Truck was dirty inside, employees really helpful, couldn't use debit card to rent pick up truck.

David V. 
Rating:
4.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

HUNTER D. 
Rating:
4.0

Customer did not leave a comment.

MAGGIE Z. 
Rating:
5.0

Called at the end of day on Friday to schedule a motorcycle trailer rental, they had one in stock and the phone reservation was easy and quick, came in right as they opened to pick it up, both guys were working really hard to make sure everyone was taken care of quickly, I was in and out of the office in five minutes and hooked up to the trailer in anther 5 mins. Awesome experience and great customer service will be coming back and I highly recommend this Uhaul location!

JEFF J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Nothing. You guys are already have gone above and beyond customer service, keep up the Great job.

RUDOLF V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Fast and professional service.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Karl E. 
Rating:
1.0

Windshield is filthy and can cause a wreck and it was brought to the cashiers attention and they didn't seem to care

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R.  |  Overall Experience 
Rating:
4.0

Good job !!

LLOYD F. 
Rating:
3.0

I understand the facility is understaffed but the 2 staff who were there when we arrived at 8:30 am also didn't seem to know what they were doing. So we had to wait around for 15 minutes for them to confirm our appointment, etc. Please improve staff preparation and communication!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUHAMMED S. 
Rating:
5.0

Customer did not leave a comment.

Tamar L. 
Rating:
4.0

Customer did not leave a comment.

ADDIS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODRIGO F. 
Rating:
4.0

Customer did not leave a comment.

Julian G. 
Rating:
5.0

Victors team was awesome!

IAN H. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

SAOL G. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
4.0

Keep Up the Good Work!!!

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  Overall Experience 
Rating:
5.0

Person at Store was very Helpful. He stayed beyond the closing time to resole not only my issue but issues with other customers.

JOSEPH C. 
Rating:
5.0

Great service

Carmen P.  |  Overall Experience 
Rating:
5.0

The gentleman who took care of me when I rented the vehicle was excellent. Professional, courteous, and very helpful.

KENT R. 
Rating:
1.0

1. They were two hours late. 2. The customer service was made up of thugs and no educated losers 3. No key drop box on property

JACOB S. 
Rating:
4.0

The location was in good condition, but the app didn't work correctly so I had to wait longer to get the vehicle than originally planned

Dalton W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
1.0

Better equipment

JOAN M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCA M. 
Rating:
5.0

Customer did not leave a comment.

Victoria t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMSON H. 
Rating:
5.0

Customer did not leave a comment.

CULLEN R. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Next time don't put a dolly on the end as block for me to put my items full and block my space as I didn't needed it and had to pay for the item as fell off

Miguel T. 
Rating:
1.0

The truck I reserved was not ready and the people staffing the office could not locate the keys. When they finally found them, I watched staff quickly wipe down the cab of the truck but it still didn't look clean. Moreover, the dollies I reserved were not available and they had to pull a dolly from the advertising display and refunded me for the other dolly I reserved. Finally, the truck did not have air conditioning. It's August in Houston, Texas...that is unacceptable!

STACIE O. 
Rating:
5.0

Customer did not leave a comment.

SHAN Y. 
Rating:
1.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Everything went smoothly. Thanks!

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

GRACE I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emidio S. 
Rating:
5.0

The staff is great! The trucks were super clean and well maintained!

ADRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

JIMMY I. 
Rating:
3.0

Not to over charge,I dropped my rental on 8/14 @ 830 pm ,rental was due on 8/15 730 am , and they still charged me for extra day ???.been calling you 8000 number also where I rental my truck , haven't resolved my credit yet

CECILIA C. 
Rating:
2.0

Not enough staff on a busy Saturday morning. Ended up here after another location didn't have the truck I had reserved. Waited a ridiculous amount of time in line because there was only one staff member working the counter. I will never use UHaul again. This was our third rental in 2 months and all were terrible experiences.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!

Travis K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MAX B. 
Rating:
3.0

Hard to tell if the error was from the clerk as not updating the system with the trailer been delivered. I got charged an additional day, 2 days after the item was delivered.

Victor Miguel T. 
Rating:
5.0

Customer did not leave a comment.

milagros M. 
Rating:
5.0

Charlie and his team were true professionals. Shorthand because release of an employee. They stepped up there game and provessed each customers demans and concerns. After 60 yrs. U-haul is the best. My opionion. I will recommend u-haul foreever. That is how you succed. Give that kudos.

ALLEN K.  |  Overall Experience 
Rating:
4.0

Didn't get a discount even though we returned the truck early

Alton S. 
Rating:
4.0

Not enough people at the location. workers struggling to handle the customers.

ABDULKADER K. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD K. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
4.0

Customer did not leave a comment.

TROYRIANA J. 
Rating:
5.0

Customer did not leave a comment.

suzanne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
1.0

Service was horrible they had no intention to help me attitudes were disgusting. Tried to call for a month no one would answer while I was there they just let the phone ring and I was the only customer there just highly dissatisfied there is no way service would be like this at my store

Kyrenthia W. 
Rating:
1.0

The location never answers their phone. The truck was faulty and broke down needed to call roadside twice. The truck was dirty and damaged but the only truck available for rent. I was over charged for miles.

Jeremy B. 
Rating:
5.0

Overall easy process that worked out great for my needs. The team at the locations I spoke with were all very helpful.

ANDREW E. 
Rating:
5.0

Thank you

BLANCA R. 
Rating:
4.0

Customer did not leave a comment.

AARON A. 
Rating:
2.0

The gentleman who was working at 8:15 on 7/31/21 was extremely professional and friendly. He was the only employee working. I waited over an hour to check out. The online reservation system is horrible! I made my original reservation about 3 weeks prior to the date. I was called the week before and was told the place I wanted to pick up my trailer did not have any available. I had to drive more than 30 miles out of my way to pick up the trailer.

Ann M. 
Rating:
5.0

Barbara was great!

KIP E. 
Rating:
4.0

Customer did not leave a comment.

ELIEZER R. 
Rating:
5.0

Customer did not leave a comment.

CARITINA A. 
Rating:
4.0

Overall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn’t due to storage size moreso narrowness of walkway. The other option was to purchase another storage 🤦🏾‍♀️Aside from these things experience was good.

Shaniqua C.  |  First Impressions 
Rating:
5.0

GOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,

MARIA c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS C.  |  Overall Experience 
Rating:
5.0

Excellent service always!

Fonda B.  |  Overall Experience 
Rating:
5.0

Charlie and Sarah were super helpful and knowledgeable about their facility. Even though it’s an older property, they’re clean and well maintained.

Julia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey H.  |  First Impressions 
Rating:
5.0

Greatly appreciate the staff. Sarah, Bobbi, Charlie, Austin - Thank you all!

Lesley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis T.  |  Overall Experience 
Rating:
5.0

Sarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONES

Lavonne J.  |  First Impressions 
Rating:
5.0

La persona que me atendió fue muy amable y una exelente persona

javier p.  |  First Impressions 
Rating:
4.0

Only 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.

Veronica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS C.  |  First Impressions 
Rating:
5.0

The lady who took care of me was Absolutely Amazing kind, respect and extremely helpful in making my decision on unit size and the BONUS was the cleaning lady she had that unit clean and smelling fresh!

Fonda B.  |  First Impressions 
Rating:
5.0

**** 5 STARS experience start to finish!! Kudos to all staff members!! Thank you!

Lesley B.  |  Overall Experience 
Rating:
5.0

Sarah and other office member (I am sorry I did not get his name) were absolutely exceptional! Juggled a busy lobby and maintained a level of remarkable professionalIism. *****Special appreciative recognition to Sarah who’s knowledge, and quick thinking made for a positive experience. The guy returning the trucks outside was top-notched - and kept the lot well organized. I would highly recommend this location without hesitation. Thank you all again - Y’all are a phenomenal crew!

Lesley B.  |  First Impressions 
Rating:
5.0

I didn’t get the name of the woman that worked there but she was absolutely incredible. Friendly and offered to show me all the storage rooms with a friendly attitude. I had to see probably 4 or 5 different rooms, she went through all the options with me and then helped me get a moving truck too. She was great!

Mitchell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kennedy W.  |  First Impressions 
Rating:
4.0

I have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.

MARCELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avery W.  |  Overall Experience 
Rating:
4.0

The only issue I had with this storage facility was the hours to access the unit. Other than that the facility is fantastic and employees were helpful and resolved any concerns

Angelica D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  First Impressions 
Rating:
4.0

My access card and code don't work but that's the only thing that was wrong.

Christine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina Garza M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silvestre S.  |  First Impressions 
Rating:
4.0

Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot

matthew i.  |  First Impressions 
Rating:
5.0

Thanks

Herbert F.  |  First Impressions 
Rating:
5.0

Great customer service and representative keep up the great work

stanley d.  |  First Impressions 
Rating:
5.0

Super friendly and accommodating.

shyla t.  |  First Impressions 
No reviews have been submitted for this location.

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