Customer Reviews for U-Haul Moving & Storage of Meyerland Area

3,410 reviews

6808 Bissonnet St   Houston, TX 77074
(@ Beechnut)

(713) 772-5606

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(713) 772-5606

6808 Bissonnet St
Houston, TX 77074
(@ Beechnut)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Charles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.

Cherelle M.  |  First Impressions 
Rating:
5.0

Everything went smooth

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

LUZ P. 
Rating:
5.0

Mirrors are manual adjustment, require star key for 10 ft box truck. Had to go back home to get one and adjust. Dangerous to drive with mirrors not adjusted and most people don't carry tools for adjusting mirrors... That's my only negative about my experience here.

BERNARDO C. 
Rating:
5.0

This place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.

DARRIL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

JESSE M. 
Rating:
4.0

We want there on Saturday, which it was very busy. We made reservations online for 9:30, but had to wait 25 minutes because only one attendant was available and three others customers were waiting. Having more staffing will made the checking more efficient.

HILDA C. 
Rating:
3.0

A very expensive mirror was completely broken

sarath R. 
Rating:
5.0

The location was fine. However, there was only 1 employee working. I had checked in online and still have to wait almost 30 minutes to get the truck. I had movers waiting, (I was paying for their waiting time) and the delay proved costly. The employee told us the supervisor was elsewhere on the property. There should have been at least 2 people helping the customers.

Phillip T. 
Rating:
5.0

Excellent customer service

Rita F. 
Rating:
5.0

Great customer service

BRANDIS R. 
Rating:
5.0

They were very nice and professional.

MICHAEL Q. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

good customer service poor 1-10 I give a 3

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

ONONUJU E. 
Rating:
1.0

The GM would benefit from customer service training.

Britney M.  |  First Impressions 
Rating:
3.0

The GM needs customer service training.

BRITTANY M. 
Rating:
5.0

The boxes I rented were clean when I picked them up. I've rented twice at other locations and had to clean them in order to use them. So i was pleasantly surprised. Staff was friendly and helped me fit the boxes in my SUV. Will definitely return.

Guadalupe Z. 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

None, the service was great, staff was friendly, and both the building and truck were clean.

Don L. 
Rating:
5.0

Customer did not leave a comment.

CHAWNTELA S. 
Rating:
5.0

Additional staffing

CANDIDO A. 
Rating:
4.0

Have different size trucks available to rent all the time for easier pickup

MONET H. 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

Adrian R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AAREIONA B. 
Rating:
5.0

Customer did not leave a comment.

GUY S. 
Rating:
5.0

Never had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.

carolyn b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

ELVIS P. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

This was my second rental at this location and everything is well maintained and the staff is awesome. Just keep doing what you are doing!!!!

WARREN G. 
Rating:
2.0

Please be sure to include furniture pads in every customer's U-Box. I received my U-Box with zero furniture pads, despite my order confirmation that two dozen would be included for free. Since I had no vehicle to go pick up pads, and I was flying out of town the next morning, I had to pack my entire U-Box with zero pads between furniture and other large items. The office eventually refunded me ~$20, however it did not replace the fact that all of my goods had zero padding. It makes a big difference to the U-Box rental/packing experience.

ERWING F. 
Rating:
5.0

Charles and Sarah were great. Another uhaul location cancelled my reservation last minute because “end of the month”. You can imagine my frustration as I had to drive 30 minutes out of my way to this location, but Sarah and Charles both had a positive attitude and did a great job of getting me out of the door in a timely manner. Would use this location again!

DILLON K. 
Rating:
5.0

All customer service member needs to be courteous in their dealings with customer.

Ayowole A. 
Rating:
5.0

Nothing .

SHIRLEY B. 
Rating:
5.0

John and Austin were very helpful.

MELANIE B. 
Rating:
4.0

Customer did not leave a comment.

emily G. 
Rating:
5.0

Awesome team at the Bissonnet U-Haul location! All staff were patient and extremely understanding. Only critique would be to keep an eye out a little better for customers when not in the office.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

VERONICA H. 
Rating:
4.0

Customer did not leave a comment.

MILTON C. 
Rating:
4.0

John was wonderful to work with.

chante B. 
Rating:
5.0

Customer did not leave a comment.

MARCELL B.  |  Overall Experience 
Rating:
5.0

The lady who helped me was very very nice and took her time to explain things to me. I would recommend it for sure.

DIMA W. 
Rating:
5.0

Nothing. The store manager was working very hard by himself to get the customers taken care of.

DARAGH C. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
3.0

Hard place to get out of, also did not have equipment I reserved

ZACHARY W. 
Rating:
5.0

First of all thank you so much Mr Charles Crawford! A general manager who helped us in way that no one could have done it…We really appreciate his assistance and amazing customer service.

ASHIQULLAH A. 
Rating:
5.0

All good as well.

Stephon S. 
Rating:
5.0

My experience was great, keep doing what you are doing!!!

WARREN G. 
Rating:
5.0

Customer did not leave a comment.

WYNETTE H. 
Rating:
5.0

Excellent service as usual.

ROY W. 
Rating:
5.0

Staff very helpful and professional. Smooth and user friendly website and follow through with staff from pickup to return of vehicle. Good Job!

Leland S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Provide free or fee-based vehicle mounting

JAMES C. 
Rating:
5.0

No improvements are necessary. I will be using U Haul again this month.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

EMILIO D. 
Rating:
3.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

TERESA J. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY O. 
Rating:
5.0

Customer did not leave a comment.

Nicole F. 
Rating:
5.0

Staff helped tremendously

GARY M. 
Rating:
1.0

They charged me 34 for gas when I put 10 last night and left it as it was.

BLANCA A. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN P. 
Rating:
3.0

Need more staff to assist customers.

Matthew T. 
Rating:
1.0

The Meyerland U-Haul location was very unprofessional and unprepared. My U-box was scheduled for pick up on Saturday, 9/11. When my movers arrived, there was no trailer, so they could not take the box. My move had to be rescheduled. This caused me extra money and an added inconvenience because I was not there and had to pay for the arrangement with someone. U-Haul did not apologize for their lack of professionalism nor try to help with other arrangements, instead they told me and my movers two different lies about why this happened. Thankfully, the movers were able to squeeze me in for the next day.

Vankeila S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Manager very friendly and attentive.

SHARON G. 
Rating:
5.0

Nice attendants to reserve and return. Quick and efficient.

WILLIAM M. 
Rating:
5.0

These guys take care of business.

CEDRIC J. 
Rating:
5.0

I think the gentleman who helped was Jonathon and he was very helpful

CAREY JOHN S. 
Rating:
5.0

Dana was a great help! She was very kind and friendly! Also I later talked to the regional manager and he was also a great help. I would definitely recommend this location to others.

Hyundeok K. 
Rating:
3.0

Truck was dirty inside, employees really helpful, couldn't use debit card to rent pick up truck.

David V. 
Rating:
4.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

HUNTER D. 
Rating:
4.0

Customer did not leave a comment.

MAGGIE Z. 
Rating:
5.0

Called at the end of day on Friday to schedule a motorcycle trailer rental, they had one in stock and the phone reservation was easy and quick, came in right as they opened to pick it up, both guys were working really hard to make sure everyone was taken care of quickly, I was in and out of the office in five minutes and hooked up to the trailer in anther 5 mins. Awesome experience and great customer service will be coming back and I highly recommend this Uhaul location!

JEFF J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Nothing. You guys are already have gone above and beyond customer service, keep up the Great job.

RUDOLF V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Fast and professional service.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Karl E. 
Rating:
1.0

Windshield is filthy and can cause a wreck and it was brought to the cashiers attention and they didn't seem to care

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R.  |  Overall Experience 
Rating:
4.0

Good job !!

LLOYD F. 
Rating:
3.0

I understand the facility is understaffed but the 2 staff who were there when we arrived at 8:30 am also didn't seem to know what they were doing. So we had to wait around for 15 minutes for them to confirm our appointment, etc. Please improve staff preparation and communication!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUHAMMED S. 
Rating:
5.0

Customer did not leave a comment.

Tamar L. 
Rating:
4.0

Customer did not leave a comment.

ADDIS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODRIGO F. 
Rating:
4.0

Customer did not leave a comment.

Julian G. 
Rating:
5.0

Victors team was awesome!

IAN H. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

SAOL G. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
4.0

Keep Up the Good Work!!!

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  Overall Experience 
Rating:
5.0

Person at Store was very Helpful. He stayed beyond the closing time to resole not only my issue but issues with other customers.

JOSEPH C. 
Rating:
5.0

Great service

Carmen P.  |  Overall Experience 
Rating:
5.0

The gentleman who took care of me when I rented the vehicle was excellent. Professional, courteous, and very helpful.

KENT R. 
Rating:
1.0

1. They were two hours late. 2. The customer service was made up of thugs and no educated losers 3. No key drop box on property

JACOB S. 
Rating:
4.0

The location was in good condition, but the app didn't work correctly so I had to wait longer to get the vehicle than originally planned

Dalton W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

Victoria t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE I.  |  First Impressions 
Rating:
5.0

Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!

Travis K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

suzanne K.  |  First Impressions 
Rating:
4.0

Overall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn’t due to storage size moreso narrowness of walkway. The other option was to purchase another storage 🤦🏾‍♀️Aside from these things experience was good.

Shaniqua C.  |  First Impressions 
Rating:
5.0

GOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,

MARIA c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey H.  |  First Impressions 
Rating:
5.0

Sarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONES

Lavonne J.  |  First Impressions 
Rating:
5.0

La persona que me atendió fue muy amable y una exelente persona

javier p.  |  First Impressions 
Rating:
4.0

Only 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.

Veronica H.  |  First Impressions 
Rating:
4.0

I have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.

MARCELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina Garza M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silvestre S.  |  First Impressions 
Rating:
4.0

Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot

matthew i.  |  First Impressions 
Rating:
5.0

Thanks

Herbert F.  |  First Impressions 
Rating:
5.0

Great customer service and representative keep up the great work

stanley d.  |  First Impressions 
Rating:
5.0

Super friendly and accommodating.

shyla t.  |  First Impressions 
No reviews have been submitted for this location.

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