Customer Reviews for U-Haul Moving & Storage of Miami Gardens

4257 reviews

18400 NW 27th Ave   Miami Gardens, FL 33056
(N of Miami Gardens Dr)

(305) 624-9344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 624-9344

18400 NW 27th Ave
Miami Gardens, FL 33056
(N of Miami Gardens Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The personnel was very nice but your truck are extremely old difficult to work with. Mirrors damage , the energy of the truck very difficult to drive because your truck are very old !! Smell digar and terrible old !!! Never !!

ANA S. 
Rating:
5.0

speed up the viewing of driver's lic. if booked online but did not include picture of DL.

Neal M. 
Rating:
5.0

Customer did not leave a comment.

DELVICK T. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
1.0

There was Lady there when I returned the vehicle that was very rude disrespectful and insulting

Dave R. 
Rating:
5.0

Customer did not leave a comment.

LATOIYA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donzaletta O. 
Rating:
5.0

Customer did not leave a comment.

ESTA B. 
Rating:
5.0

Good service

ROBERTO P. 
Rating:
2.0

When you turn in a vehicle and it's not reported until 24 hours after the fact and you have to reach out to the company that is poor customer service

DOMINIQUE C. 
Rating:
5.0

Customer did not leave a comment.

TYRONE A. 
Rating:
5.0

Staff at this location always take care of me. I feel comfortable and satisfied each time I visit.

HENRY A. 
Rating:
1.0

Waited over an hour just to get my rental as there was only one person working the counter.

Roberto G. 
Rating:
5.0

Good job

EDDY C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Very friendly staff..love this location and will be recommending my friends.The manager was very helpful ..

kengeral a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCOS B. 
Rating:
5.0

Christopher was amazing! Simply Amazing he needs a raise

UKEYLLA C. 
Rating:
4.0

Friendly staff and I didn't have any issues accessing my storage unit or needing assistance.

Carla T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Need a little more information on returning a truck even though the store is closed , what can the customer do ? Where can the customer left the truck keys next time the store is closed

YVONNE D. 
Rating:
3.0

No complaint except I registered for auto that was not bored several times

Necker V.  |  Overall Experience 
Rating:
1.0

Rent the truck telling him at the store that it was to leave him in another city not to return him to Miami, when returning it, I had to take him back to Miami again, conclusions had to pay more, if things had been right from the beginning

MIGUEL M. 
Rating:
1.0

Customer did not leave a comment.

DONASHA N. 
Rating:
5.0

Customer did not leave a comment.

RAMON S. 
Rating:
5.0

Customer did not leave a comment.

Stephenia F. 
Rating:
5.0

Great customer service people are very professional and very nice.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

soraya L. 
Rating:
1.0

The level of customer service is bad, rude and uncaring about the safety of the customers. You put equipment on the road that are not roadworthy and could potentially cause an accident and cause someone their lives. Then your customer service takes hour to get through and in store you agent is ride and uncaring about the customer's experience. All she cared about was getting collecting the money for a horrible service and experience. You guys need to do way better.

ROSA V. 
Rating:
5.0

N/a

GILBERT N. 
Rating:
5.0

Great team,no complaints.

luis C. 
Rating:
5.0

Customer did not leave a comment.

AGUSTUS L. 
Rating:
5.0

Very friendly....customer service...fast and accurate.

SERGIO S. 
Rating:
5.0

Your services are excellent.

ALICE D. 
Rating:
4.0

Customer did not leave a comment.

Jaymason H. 
Rating:
2.0

The attendant just dissappear whit a line of 4 persons waiting for attention. The truck was full of roach in the cargo area and finally Uhaul charge me $20 + tax for deliver the truck after 5pm 20 hours before the time I pay for the rented time....

Lyanko C. 
Rating:
1.0

I was over charged with no info

Lovester M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
4.0

Customer did not leave a comment.

Tamira H. 
Rating:
5.0

N/A

Helen L. 
Rating:
5.0

Customer did not leave a comment.

Dania K. 
Rating:
5.0

Customer did not leave a comment.

Marion L. 
Rating:
2.0

Your customer service sucks. Your system/network is always down on a daily basis. One can not get a receipt when you return an equipment because of no network service and then you get your credit card over charged.

TAMUNOKONBIA E. 
Rating:
5.0

Customer did not leave a comment.

KIMANI H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE J. 
Rating:
5.0

Ms. Finney is the absolute best!!! She professional and customer friendly! We love her!

SAMUEL P. 
Rating:
1.0

no one answers the phone for simple assistance and when call are in que once picked up call hangs up after 25 mins waiting in que the customers have to drive back to location just for assistance

NADINE R. 
Rating:
2.0

I came to the location and they did not have any truck but the 26' and I did not have a choice but to take it. I filled it with gas and they still charge me $10.00 extra dollars, disappointed.

jimmy J. 
Rating:
5.0

The van was clean. The issue I had were roaches. The van was infested with roaches. I understand other parties use the van, but the vans should be inspected for things like that or at least fogged after every rental.

Cedquntra W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

I rented a truck from them and forget to pick up 2 empty box in the truck, the manager call me and tell me it's either I come to get my trash box or she's going to charge me $50 I told her , am sorry about that I left the empty box by mistake and I will come to clean it I was coming from pompano to Miami Gardens that's a 45 minutes drive, in less than 30 minutes she charge my card $55. when I get there she wasn't there I asked one of employer where the truck am here to cleaning it they told the manager not here I have to call to the manager the next day around 10 am ,, I call her the next day explaining her what happened she just hang up the phone . That's real bad customer service,the manager was so ghetto I will never go there or referre somebody to go there 👎🏽

MOLLER T. 
Rating:
5.0

VERY VERY GOOD CUSTOMER SERVICE WAS EXCELLENT ALSO THE COMPUTERS WERE DOWN BUT THEY STILL DID VERY WELL HELPING OUT. ALL WAS VERY WELL WOULD USE THEM AGAIN........❤

MELISSA S. 
Rating:
3.0

Customer did not leave a comment.

TAMMELA A. 
Rating:
1.0

Customer did not leave a comment.

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Todo esta muy bien, son muy profecionales. Gracias.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

DARLENE R. 
Rating:
4.0

Excellent service

LUTHER A. 
Rating:
5.0

Customer did not leave a comment.

MARITZA G. 
Rating:
5.0

Customer did not leave a comment.

ELVIS V. 
Rating:
5.0

Exvellent customer service which made my moving smoth and enjoyable thanks to uhaul Co and associates

EGBERT S. 
Rating:
5.0

Check out and in process is very easy and quick.

KIMBERLY M. 
Rating:
1.0

Don't cancel my reservation 30 minutes before my move

BRYAN C. 
Rating:
5.0

Customer did not leave a comment.

Sharlyne A. 
Rating:
5.0

Customer did not leave a comment.

KENISHA M. 
Rating:
5.0

Very professional experience.

DONNIE B. 
Rating:
5.0

Customer did not leave a comment.

JOFFREY A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
3.0

Customer did not leave a comment.

TRESSA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer service was very excellent even the assistant who work with the equipment was great

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

KENISHA M. 
Rating:
5.0

Customer did not leave a comment.

MICHEL C. 
Rating:
5.0

Very good customer service

DONALD B. 
Rating:
3.0

Customer did not leave a comment.

RONALD J. 
Rating:
5.0

Jenny was awesome

PATRICIA L. 
Rating:
3.0

Overall experience is good. The only request I have is more staff to assist customers.

derrick D. 
Rating:
5.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

Lots of roaches had to return vehicle it was a huge inconvenience and this my 2nd issue with roaches i don't mind paying for service I hate being annoyed and the back and fourth

KENISHA M. 
Rating:
5.0

Customer did not leave a comment.

lynnette F. 
Rating:
5.0

Really helpful and friendly

Carmelita S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Listen when I tell you that they are the best at 18400 nw 27th ave. They are the truth because this was my first renting and they explained everything to me with patience and understanding to make sure I was comfortable and understood everything. When I needed more time they greatly extended the time with no questions asked and they was professional and fast. Very well manner. Knowing like your own people treating you amazing with respect.

THOMASINA C. 
Rating:
5.0

I think the van ends with 27 I told the guy Saturday I didn't want that van because it has roaches. He still ended up giving it to me. And it seems like it's worsen

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

LYNDA M. 
Rating:
4.0

Customer did not leave a comment.

Ivan H. 
Rating:
5.0

Customer did not leave a comment.

MIRTA C. 
Rating:
5.0

Customer did not leave a comment.

Damon B. 
Rating:
3.0

Customer did not leave a comment.

PRISCILLA J. 
Rating:
5.0

Customer did not leave a comment.

ANTWAN B. 
Rating:
5.0

AAAAAAAAAAAA++++++++++

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

WILLIE F. 
Rating:
5.0

Can improve the time customer has to wait. Reason being it was only i person at the front desk. But the lady was very pleasant.

ZINA T. 
Rating:
1.0

When I got to my destination, The lock had a issue, it was so inconvenient for me.

Myotha F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Calvin N. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN M. 
Rating:
3.0

The waiting time one installation of equipment for something that takes 2 hours it took 5 hours.

YVONNE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
5.0

Nice customer service

FESTUS O. 
Rating:
5.0

Customer did not leave a comment.

Susie B. 
Rating:
5.0

Customer did not leave a comment.

Maikel T. 
Rating:
5.0

Customer did not leave a comment.

MELANIE C. 
Rating:
3.0

Customer did not leave a comment.

Sanz J.  |  Overall Experience 
Rating:
5.0

Very helpful n respectful staff

Bettye W.  |  First Impressions 
Rating:
4.0

I was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.

Tonette P.  |  First Impressions 
Rating:
5.0

The overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.

Mauricia D.  |  First Impressions 
Rating:
5.0

Great staff! Maybe the facility needs a little bit of work.

Darius J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE C.  |  Overall Experience 
Rating:
5.0

Very professional Staff.

Curtis E.  |  Overall Experience 
Rating:
3.0

Access hours wasn’t explained to me, and my access code wasn’t set up.

Jawmaria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrisha S.  |  First Impressions 
Rating:
1.0

Was given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.

Kimberly C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janiece W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilshat K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilshat K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE G.  |  Overall Experience 
Rating:
1.0

Unorganized

SALONIC B.  |  First Impressions 
Rating:
4.0

Good job

HAROLD D.  |  Overall Experience 
Rating:
5.0

Very professional

Curtis E.  |  First Impressions 
Rating:
3.0

The storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.

ERIC O.  |  Overall Experience 
Rating:
5.0

Great customer service!

Erick T.  |  First Impressions 
Rating:
5.0

Well maintained clean environment.

RUDOLPH M.  |  Overall Experience 
Rating:
5.0

Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.

velma l.  |  First Impressions 
Rating:
5.0

See email. Outstanding management and service team.

velma l.  |  First Impressions 
Rating:
3.0

The staff and service was excellent.

VIRGINIA W.  |  Overall Experience 
Rating:
4.0

Excellent customer service. Clean facilities. I like it.

Dudley k.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful anytime I needed them

peggy d.  |  Overall Experience 
Rating:
5.0

The staff is AMAZING.

darlene g.  |  Overall Experience 
Rating:
5.0

Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You’re Appreciated very much! Ms B

Teresa B.  |  First Impressions 
Rating:
5.0

Helpful

SYLVESTER H.  |  Overall Experience 
Rating:
5.0

Good

SHANNA K.  |  Overall Experience 
Rating:
5.0

The staff were always helpful and always had great attitudes.

shauntira Q.  |  Overall Experience 
Rating:
5.0

Everyone here was the best!

Ralph D.  |  Overall Experience 
Rating:
4.0

I was treated very well and expeditiously.

BERNICE T.  |  Overall Experience 
No reviews have been submitted for this location.

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