Customer did not leave a comment.David B.
Customer Reviews for U-Haul Moving & Storage of Mid City
Fresno, CA 93701
(N Of Belmont Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more attendants available to help customerseric C.
It takes to long to get all the paper work done and if they would let you know they are not taking credit card only cashl it's a good thing I had cash on me. Other than that everything else was good.Clemente J.
I orefer This location because there's never a long wait but some of the staff at this location are extremely rude and seem miserable. I was upset that our truck had no fuel and was parked between two other trucks to where i couldnt Get out and was given attitude when asking the worker if they could move one of the trucks to get out like i was Inconveniencing him. However, the phone support were extremely nice and helpful.ALEXIS M.
Customer did not leave a comment.MARTIN C.
Customer did not leave a comment.DAVID B.
I was informed that so long as truck returned by 8pm they would be there to accept. When mover got there just prior to 8pm to return truck, they were told to return via mobile app. They should have accepted the truck as stated. I was the renter, not the mover. The app states to scan code from bldg. I could not do this as I was out of town. I had to wait on hold for nearly 1hr for Uhaul to respond to clear my return of rental.Deborah N.
Customer did not leave a comment.Bradley M.
Horrible service on week ends .During week days great. Big differenceMANINDER S.
Truck was old and RR tire warning air pressure on the entire trip left me with no odometer reading was also a hard ride and terrible gas mileage the truck should have been changed when I told them about the warning RR air pressure there were many trucks available thanks but no thanks never again!!!DAVID H.
The customer service is awesome. Sam helped us out and made it easy for rental and return.TRAVIS N.
Customer did not leave a comment.Angela S.
Everything went well. The only thing I'd like to see Uhaul generally do differently is the digital walk through. The photos they have don't really show whether there is damage or not. I always take close-ups of all damage so there are no questions later. Only takes a couple of minutes, and could possibly deter problems upon return. Protect yourself and Uhaul is a good company to deal with.Tommy W.
The 17-footer that I rented was the most raggediest truck I ever drove. I understand you guys are phasing out the 17 footer but that joker had six inches of play in the steering wheel and had a radiator leak other than that everything else got done.RAYMOND J.
Customer did not leave a comment.AMY H.
Customer did not leave a comment.EUVERNON B.
They need more help. There was one man doing everything!! At the time we went he was very busy. That said, although it took some time he was very pleasant. The check in with the driver's license HAVING to be uploaded by us was a big draw back. They should have been able to process it at the counter and not put it on us.BRADLEY O.
Customer did not leave a comment.STEVEN G.
Show Heath, the manager some love. He deals with many of the "area" shenanigans e.g. fuel siphoning, gas tank drilling and manages to provide great customer service with respect and dedication. I can honestly say it has been a while since meeting someone with good character such as Heath.LENAS V.
Customer did not leave a comment.DONIEL P.
Packed everything in there to the maximum. No furniture pads. TV'S, valuable guitars, everything. Nothing broken. That is absolutely astonishing. You guys are GOOD.Stanton C.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.CELESTE M.
Customer did not leave a comment.DAVID B.
Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Thanks!John S. | First Impressions
Only issue I had was the long line wait when picking & returning equipment. Paperwork does take a little time even with 2 office employee's. Other than that ~ great service all around. Will use location again!Linda P.
Customer did not leave a comment.Fabian H.
This comment is more about u-haul its self than the actual store. I ordered a trailer at the store in Lemoore Ca. Received a confirmation receipt and everything. On the day I was supposed to move I went to pick up the trailer and the guy didn't have anything scheduled for me. He had 2 trailer in the parking and was about to close in 10 minutes so I asked if I could just rent one of those. He said no and he called the store in Hanford CA and that person had my order in his system. I never received a notification that this change had been made. When I got to the second store he didn't have any trailers to rent. He said he had one on its way back so I waited for nearly 3 hours. The guy who was bringing the trailer back never showed up. The poor old man running the store even kept his doors open an extra hour to rent me this trailer that never showed up. My storage unit was closed by this point so I couldn't move my stuff there like I needed to. I ended up having to drive and hour and a half away to get a trailer just so I could have one in the morning. The uhaul system has some kind of malfunction that needs fixed to prevent the multiple errors that ended up costing me the half a day I took off work plus a 100 dollars to the place I was living in because I couldn't move the day I had scheduled everything. Unless there is some kind of extraordinary customer retention effort made by uhaul to repay the time and money waisted by their mistakes, I will be looking for other means when I need to move my things in the winter to go to my new duty station.BRANDON S.
Customer did not leave a comment.Jillian B.
Customer did not leave a comment.Nancy M.
Understaffed, but the employees are so kind and helpful.Ruby R.
Make sure the vans have been cleaned and don't smell like bad cheese.JOHN J.
Staff was professional, helpful, and efficient.SARA A.
Customer did not leave a comment.Kimberly J.
I think this is the worst experience I have ever had with your company and we use to use your company ever time we move. I went on line and set up the use of a truck for the weekend of the 26th. It was for a one way from Huntington Beach to Fresno. The Huntington Beach location called and said they were having trouble finding a one way trip truck and if we were interested in picking up in Fresno and returning it back to same location they would give us extra days and 700 or 750 in miles. We knew it was going to be a little extra in gas but that was fine. My husband went and picked up truck on Thurs and they charged our card 860 something. The guy Sam where we picked up said don't worry we will adjust when you drop off. My husband called me worried about the price and i told him it was only supposed to be 347.00.I told my husband we would call in morning and see what's going on. I called the Fresno location that morning and it went to your call center. I finally spoke to someone and they said they seen the notes the girl in Huntington Beach had put and she did not understand why they charged so much, Amy put me on hold and than transfer me to Linda. Linda stated that she was opening a claim. And she would call me in the morning because she was on it. I have never heard from her again. I called on Saturday and the said there was a claim open and to give them 72 hrs. We had a time frame because my mother is on oxygen and needed to be up in Fresno by Sunday because of her oxygen tanks. So when we went to take back truck again with Sam he said we would be charged and than they would refund and than charge us the 347.00. We got an email from Chris and it said we would be charge 430 something. And than this morning I looked at my back account and was charged 862.36. I really want to know what is going on.Martin P.
Customer did not leave a comment.LISA H.
Customer did not leave a comment.JASON D.
I am very pleased with it now.VELLEN R.
Customer did not leave a comment.ANTHONY C.
Love this place. Well lit and spacious. Easy drop off.ANGEL M.
Customer did not leave a comment.Jose H.
Customer did not leave a comment.MONICA J.
Due to Covid staff was limited, understandable. But the male staff on hand on Tuesday, March 24, 2021 was exceptional! It was after 3:00p.m when we returned our rental and there were multiple drop-offs already in the que. This individual was checking in and verifying ALL yet he maintained exceptional courtesy, humor, attention to detail, and inquired to our regards of our over-all experience. Exceptional Customer Service Skills! Male/hispanic I could kick myself I didn't get his name. He did UHaul, good. Thank you, Brice and Katherine GrossBRICE G.
Customer did not leave a comment.Cheyenne H.
Customer did not leave a comment.Crystal C.
This is by far the worst experience I've had with this company. Not only would I not recommend this Uhaul I will stay away from using Uhaul ever again. I rented a uhaul with a hitch except there wasn't a towing ball on the truck I rented. Then I called to find another hitch and waited for 1.5 hours on the phone and NEVER RECIEVED A REPLY. had to buy a hitch and missed my time to get my boat to the harbor so I had to stay overnight, rent your pile of shit truck another day, with no hitch except the one I had to buy. The guy or gal that owns this place is a fucking monkey whose WHORE MOTHER should be shot in her GIANT cunt. can't hire someone to answer the phone you fucking monkey tub of SHIT. I will never use your service again.THOMAS O.
Customer did not leave a comment.randy Y.
Nothing to improve, great service.Bobby G.
Customer did not leave a comment.GEORGE V.
I've used this location twice since moving to Fresno. The place was busy and the line was long with a minimal wait. The costomer service was great!! This is why I chose this location and would recommend highly recommend it.Thelma V.
Customer did not leave a comment.alejandra g. | Overall Experience
I have been here many times. Every time I've had to wait in line for 30 minutes to an hour. There's usually only one person infront of me in line.NINA O.
I'm a regular here and I returned my truck at night the same day I rented it. I'm getting charged for three days? Please contact me to explainEDUARDO C.
It's my first time using Uhaul box and I was a bit skeptical after reading the Uhaul reviews. But overall Uhaul made my moving out of state a really great experience. Customer service always helped to answer all of my questions. What was even better was that my Ubox arrived 5 days earlier than what was schedule. All my items arrived the same way I packed them in the box. Nothing shifted. Would definitely use Uhaul Ubox again for moving assistance in the future.Sandra Y.
That Christian is hands down a great help. ASSET!Jimmy D.
This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank youlinda t. | Overall Experience
Mirror came unglued, check engine light went on and some roaches were on walls in the back where you load your stuff.LUCY G.
These guys are great !! The process was very easy and the drop off was quick and efficient. Thank You !!THERESA M.
Customer did not leave a comment.rosalinda O.
I recieved trailer with tire which was deflated. Sad to say, tire had just beenserviced by previous rental.Tire was marked as was deflated. I didnt realize until I arrived at residence. Tire was marked on side by previous serivice dept.VICTOR A.
Great job as always. Love this location and the employees. Service is always fast and equipment is always in great shape. Thanks very much, we'll be back!Nancy G.
Customer did not leave a comment.MARIA M.
the right side trailer hindge was not functional when I recived the trailer.VICTOR A.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.DEMETRIO Z.
Customer service guys at this location was very rude to meJEFFERY D.
Good serviceHector S.
The location was well maintained. The only issue we had was that the original truck was siphoned out of fuel. The agent at the counter was able to get us in another truck and on our way.Sunny S.
There was not much of communication to know exactly how this worked but ended up ok.susie G.
Hi, To the employees that make a differance in making The rentals happen efficiently. My best decision recommends get accout set up with all info needed for variety of rental needs .It makes the process like walking up to ATM. Snap shot ID .,1or 2 signatures And swipe from charges good to go .on your way out the door to the rental You reserved. To That and all at U-Haul THANKS FOR ALL U-HAUL...RICKY L.
Customer did not leave a comment.Jeff B.
I arrived at 745 am. Both employess acknowledge I arrived at front door with a hand signal. I waited at front door till 750 while both continued to clean the returning trucks with no cutomers in sight. A second cust arrived with 8 seperate propane tanks. The cutomer who arrived afther me at 750 was helped first. I approched the employee while he assisited the propane cust. He ignored me and continued yunproffessional experience. My truck was coonected without the uhaiul safetylight inspection. I've rented 3 trailers from these empoyess within the last 3 months. I had to take this horrible experience because I needed to pick up my new kicthen cabinets while the apt was set up at 900am.. THis location unprofessional and should take a safety training about how to check the lights , since the keys where not in the ignition. When trailer was returned the emplyee was excellent, proffessional, curtous and I was out in less than 10 minutesVictor A.
Did not have the vehicle reserved at the location. This made me late for my appointment. Also employee working at desk inside was not masked.Laura H.
Customer did not leave a comment.Layan K.
The customer service was awful. The wait time was 45 minutes with only 2 people working with a long line. They had a customer complaining about feces and urine in the truck the trucks are not wiped down not a good look during covid. Trucks are all banged up. Then I had to wait 20 for them to open up my storage cause 1 out of the 2 employed took his break while they had a long line.LANIECE B.
Customer did not leave a comment.SENNA H.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Andrew B.
Very nice staffANGELIQUE V.
Customer did not leave a comment.R Reynaldo R.
Excellent customer servicelinda t. | First Impressions
Customer did not leave a comment.RAYMOND S.
Customer did not leave a comment.Lisa G.
Amazing customer service and was very easy to findDerrick S.
Customer did not leave a comment.Ernest R.
Customer did not leave a comment.KIMBERLY E.
Customer did not leave a comment.KALIE L.
Customer did not leave a comment.ADELAIDA D.
The first truck they checked me into would not start and so they put me in another one when i got in it regestered on empty so i had to chance taking it to a gas station to get gas i put 40 in. Upon returning the truck one of the guys checking the truck back in was saying that there was an issue with the gas line or something that wasnt regersting the amount of gas proplerly so chances are i didnt even need to put gas in. The other thing that bothered me is i had to pull the truck out of it parking stall myself they didnt bring it up for meVictoria C.
The trailer I rented had a taillight that was out. Got pulled over by law enforcement but luckily was let off with a warning due to the trailer being a rental. I was assured before leaving that all the lights were working by the staff at this facility.Gurinder D.
Customer did not leave a comment.Brennan W.
The employees were very friendly and knowledgeable, patient too. With the safety precautions in place for Covid, we had to do some things on our phones and took a second understanding it all, but the man was very nice about it and our fumbling ways lol.DANIEL M.
Customer did not leave a comment.Victor S.
Horrible service especially when you are a senior . And not to tech. Savy. Didn't even load dolly onto truck for me!!!Eda H.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Maria V.
You can clean the trucks out before people rent them. Not just give them to the next person. The truck we had smells so bad. The cup holders were filthy. I had to clean it when I go home just for peace of mind and spray it with Lysol. As much as I had to pay. It could have been better. ðŸ¤¢Suzette D.
Great ServiceDonnetta P.
Customer did not leave a comment.KAREN S.
Thanks for taking time to engage with customers it makes us feel like family:)Banisha B.
Nothing. The moment I got there i was helped with my reservation. Everything went smooth as butterGERARDO V.
Everybody involve was friendly and helpful.Kevon R. | First Impressions
Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.Meena S. | Overall Experience
Thank you.KEITH M. | Overall Experience
Representative done a awesome job.thank youlinda t. | First Impressions
Beyond happy w the great customer service especially from Sam, he handled everything amazing!!Martha V. | Overall Experience
The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.Alexine A. | First Impressions
I have one complaint, #1-- the storage units are not behind a locked gate.CYNTHIA C. | Overall Experience
The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.Elizabeth P. | First Impressions
great service nice productJohn M. | Overall Experience
Very pleased with the service and the facility. thank you.anthony l. | Overall Experience
They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.Brian O. | Overall Experience
Greatstephen s. | Overall Experience
Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,gary l. | First Impressions
I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.SARAH S. | Overall Experience
Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.Charlene S. | Overall Experience
I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.Charles S. | Overall Experience
One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.cody m. | Overall Experience
Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nicekimberly l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!