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Michael BurnsCustomer Reviews for U-Haul Moving & Storage of Middletown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I picked up the 9 foot cargo van, the gas gauge was at 1/3 filled so I ended up having to get gas not too far into my task. Also, the vehicle smelled like cigarette smoke and the low tire pressure light was on from the time I started the vehicle and the two front tires were very low.. 58 and 55 psi and back tires were at 80 psi. The van only had 7700 miles on it so I don’t think that it should’ve had this many issues for being a newer vehicle.
CHRISTINE KURTZThere needs to be a sitting area.
Gaetano CuccioDefinitely a great experience
Antonio Vandunk | First ImpressionsThere is not much else that needs to be improved on. The manager , Jacob was very attentive to my needs and very helpful with me obtaining the trailer that was needed for transportation.
Kasim AdamInstaller was prompt, finished quicker than promised and was courteous. I couldn't have asked for a better experience.
Alex LOMBARDOStaff were professional and courteous. Great staff.
francis brennanjacob from the Middleown NY branch was extremly patient , friendly and helpful thank you
carleen krzywicki | First ImpressionsWoman on phone very rude. Maybe she was having a bad day Reserve truck at one location I'm available had to drive to a new location truck was damaged and very dirty interior overall U-Haul did right by me will use them again just need to be improved
Sean BurkeI scheduled an appointment for a trailer hitch install. Without delay, the work was completed in less than an hour. The customer service, workmanship, and product was fantastic. Highly recommended!!!
Dan AndreanaVery convenient location. Very satisfied with how everything was handled. Fast friendly person I dealt with. Yes I would go back again.
dennis lyonsThe lady n gentleman at the store were both very professional.
Vincent SmithGM Jim was awesome! So helpful and courteous. I will definitely recommend to a friend and if services are needed use again. Thank you!
AMANDA LOPEZKy and staff gave excellent customer service
JAMONTE JOHNSONIt would be nice to have someplace to sit down while you wait.
Wesley WoodI have found that the last two times I have rented the mileage was documented to be less than what it actually was. This means if I did not say something I would have been charged for 6 miles ( the first time) and 1 mile ( this past time) before I ever left the lot. What really appalled me this past time was the lack of concern for the customer and fixing a problem without spouting off snide comments and laughing. This was about the one and only handicap spot on the lot. It was taken up by a car parked halfway in the spot and shared with a handcart and a hose. This is completely unacceptable. When an employee asked me if there was a problem I said yes, this car is not handicap and I am mad. I had to park at the beer store, Nextdoor and walk ove to Uhaul. Again, unacceptable. When I saw the opportunity for an open spot I walked back to the beer store and moved my car. I called Wallkill Policeabout the the inappropriate use of the handicap spot. When I went inside the girl at the counter was all business and didn’t want to hear about it. I told her I was disabled and she said if there are no spots available I may park at the beer store. I told her unacceptable answer. She went on to speak with a coworker (like I wasn’t there at all), “it’s going to be one of those days. Rud, and she needs sensitivity training. The vehicle was moved quickly, when the officer showed up. So, I will go out on a limb and say it was an employee’s car.
Tamara CarpenterIt seemed like the person who waited on me had to click through an excessive number of screens to check me in and get me on my way.
Jeffrey MorgiewiczSliding door were locked at random times making it difficult to move things in and out before 10pm
Matthew Mattern | Overall ExperienceThe people that ive talked to are really nice and make everything easy to do.
gregory hamiltonAll of the men and women who work at this location are very nice professional and knowledgeable. Great place
Diana RodriguezSteering free play on the vehicle I rented was too loose and dangerous to drive. I asked this location to take that truck out of service. I hope they did.
Dave ElstonBoth gentlemen at the counter seemed stoned and out of touch
Gregory SillenExcellent customer service attentive informative and fast.
Livida AlcantaraWe utilize the equipment at this location often. The management is always spot on.
Jose DavilaThere was garbage in the vechile and outside. No one walked me out to the car. I had to hunt it down myself and take my own picture
Jennifer DobbsJacob was amazing, and made the whole process of renting a U-haul van super easy, and also answered all of my questions!
Elizabeth HeldewigI had to use this location twice. I was given minimal information about the return of the vehicle. I called the customer service number and spoke with Michelle, Hudson Valley scheduling dept. what a turn around in my experience! I was given mileage info, days for truck and drop off location. When I arrived out of state to my location Michelle was able to change my drop off location. Michelle is knowledgeable, patient and pleasant. Although I no longer reside in the Hudson Valley, Michelle has continued to be my “go to” for all things U-Haul. Michelle absolutely made this a positive experience and is an asset to the company!
Melva SimmonsPicking up the vehicle was much faster than I expected, and went very smoothly. The same was true for returning the vehicle, and there were no surprise charges when the vehicle was returned. The same representative handled both the pick-up and return and he was very helpful and friendly and courteous on both occasions.
David FangerNone that I can think of. Staff was courteous and service was prompt. After hours drop off and instructions were precise and simple with an immediate pending invoice given to summarize fees charged. Couldn’t have been any more convenient.
gregory pageYour manager got me a vehicle thank goodness, but your reservation policies are the quest I’ve ever seen! You’re company needs to work on customer centric renting policies
Nanette JenkinsNo improvement needed with the customers I dealt with I mean not customers employees. They're awesome and helpful
Connie Ronsonthe person that helped us was very helpful and knowledable.
caryn schnabelTruck wasn't ready on time. Was stuck out in the cold rain for hours
Malik GrayEmployees were sitting around inside the building bs-ing when l returned the truck. Good thing l didn't pay attention to the sign outside that said 'wait in your vehicle'! Other than that it went well.
Jay Buchalskieasy pick up and delivery quick in and out
Kevin DemarestVery easy to get the service and support, and good support too.
Carlos ArenasFriendly check in, quick process in/out
Tim TagtmeyerI just wish there was better parking but other than that my whole experience was pretty good
Shyreeka ShannonNo improvements needed, the staff was well informed and very kind, helpful, and efficient with our rental. Picking up and dropping off were quick and painless!! I would definitely recommend to a friend and I will be using their services again!
Natacha YearwoodFor normal storage rates I find a little expensive...but I was in and out. That is a marketing issue. But over all, good experience and need be I would do again. Lol possibly will. Headed south soon.
Timothy Masters | Overall ExperienceNone off hand. The people were great....service was prompt..professional..courteous.
Timothy MastersGood
BRIAM ANDRES ORELLANAEasy process, very nice.
Annika SissonAlways a great experience at this location.
Ashley ZaremskyPlace to go if you want no hassle UHaul rental.
Uldis SilgailisKai & Jacob were very helpful, professional & knowledgeable. I hope I spelled Kai’s name correctly so, he’s able to get proper credit.
Dannel Smith | First ImpressionsN/A
Thomas KellyYoung man was very helpful and polite
Shana Brown | First ImpressionsThis was my second time using the facilities, and my overall experience was great. Will always recommend to a friend.
clennie monk | Overall ExperienceWell run location
Ameen Hawkins | Overall ExperienceAlthough the facility was clean, the bathroom was disgustingly dirty
Eartha Dickerson | First ImpressionsIt's 👍 great.
Brenda Melendez | First ImpressionsThe young lady that help me didn't understand or she didn't hear me. I need a room big enough for a 2bed apt. She said the room would fit but, I know have to rent an additional room dor the rest of my stuff
Samantha Segarra | First ImpressionsI must say Jacob was very helpful and pleasant to speak with. Jacob was professional and excellent with his work..
WILDA HERNANDEZ | First ImpressionsI must say Jacob was an excellent store employee . Jacob treated me with professionalism and was excellent with his skills.
WILDA HERNANDEZ | Overall ExperienceI loved everyone! Especially the manager Mellossa!
Kimberely Holmes | Overall ExperienceReally really appreciated being able to rent the storage location via web/app last minute. And the front desk giving me clear directions how to check out.
Alvin bojorquez | Overall ExperienceThe app times out sometimes. Also, gets confusing when it hyperlinks to the website. But overall, im satisfied. 4.5/5. And maybe consider later access for the storage at least til like 11pm please lol
ZACHARY BASS | Online Move InThis ha been my worst experience with U-Haul. I booked my unit online the morning of 08/01. I made 2 trips to the unit during store hours, and both times I had to connect with the desk agents to gain access to the unit. My code was changed multiple times, and I was not informed of the new codes. I was given multiple access cards, and at this point I am not even sure if the card currently in my possession is the card that should allow access to the unit. The evening of 08/01, I arrived to drop off a final load for storage at about 9:00pm. I attempted to call the general manager, Jimmy Coscette, no less than 20 times using the number listed on the door (845-741-9077) between 9:15 and 10:30, and I texted the number four times between 9:14 and 10:00pm. We were on the phone with U-Haul customer support for at least 45 minutes, and while they were able to assist with providing us codes we still could not gain access. The U-Haul agent also attempted to contact Jimmy, and they were unable to reach him. I contacted Maximum, they were able to provide my code for access, but I was still unable to gain entry with the code they provided. Maximum also tried calling Jimmy as well as the district office without success. I was on a time constraint and had to begin my trip that evening to arrive at my destination because we were supposed to attend a funeral for one of my family members, so I had to throw hundreds of dollars in worth of my own possessions away instead of storing them in the unit. I contacted the district office the evening of 08/01 and let them know how upsetting this has been and that we needed someone to reach out, and we have yet to receive a response. This has been a horrible experience and I would never recommend storing with U-Haul to anyone I know based on the poor level of customer service and lack of ability to gain assistance when it was needed.
Don Knott | Online Move InI appreciate everything that the staff did for me as a storage unit and truck rental customer! They are very knowledgeable, professional and friendly!
Deneen Sterrett | Overall ExperienceThe storage manager Melisa was exceptionally helpful
Amanda Pagan | First ImpressionsToo expensive for 24 hour access to not be included. Storage building is constantly disgusting and dirty, looks like there's no maintenance. Bathroom consistently not stocked.
Jennifer Walker | Overall ExperienceHappy customer. Will be back.
Olgah Washington | Overall ExperienceThank you very much I will recommend everyone to you
Arthur Worden | Overall ExperienceThe customer service representative was really helpful. The trash bin was full near the storage, and I tried to threw out some extra large USPS flatted boxed when moving out my stuff. The staff drove a pick up truck from store to the storage to pick them up. Really appreciate it! It’s definitely helpful and I will recommend it to my friends! Thanks!
LIN LIN | Overall ExperienceVery easy dealing with Jimmy the manager.
sergio fuertes | First ImpressionsThe people were friendly it was always clean so the lady that cleaned kept it very clean and she was very nice and accommodat overall I would read it a 10 every time I called the women were very nice and accommodating
Paula Echeandia | Overall ExperienceStaff seems very unhappy. I asked some questions and staff didn't seem interested in helping. Some training on Customer Service would help.
Barry Zukose | Online Move InThe staff was very nice helpful and knowledgeable which is always appreciated😊
SHAYVONNE BRAUNSON-ferreira | First ImpressionsEverything was the same way NoRats Great... have No clue how many years my stuff was there....
JULIO VILLANUEVA | Overall ExperienceAmazing customer service and the lady Melissa at the front desk was very helpful also. Without her I don't think I would have stayed but she is so wonderful
Kenneth Vasquez | Online Move InI have used other locations and they were far better than this location. I left this location because of price, security, procedures and to little space to unload. Unloading made difficult due to outside storage storage uhaul pods. Staff not fully trained. Unable to reach staff by phone during open hours. Autopayments being taken before the actual due date, without permission or a courtesy call.
MARSHA SMITH | Overall ExperienceWhen Picking up the Truck and Signing for the Rental Unit. The staff was very friendly and Helpful. They Stated they were there until 7pm. We had planned to Return the truck by then but were running behind. We stopped to ask about procedures after closing cause we had a full truck we had to move into the Unit. The woman at the desk was rude and not helpful. A man outside told us not to worry just to use the app for returning it after hours. At approximately 7:22pm the woman for the desk came to the storage building which we had a full truck back up to the doors. And locked the large automatic doors. She then proceeded to tell my brother to use the smaller side door and left. This was very inconvenient due to having large furniture which was difficult to get through such a small door. Then sign outside stated there was access to the building until 10pm. There was no signs stating the large automatic doors would be locked before that time. As a new customer I was very frustrated by this.
Matthew Mattern | First ImpressionsMelissa and Ziggy are exceptional employees. They understand customer service.
Jerry Altine | Overall ExperienceStaff was very friendly and helpful installing trailer.
Diana Rodriguez | Overall ExperienceExcellent
Prem Israni | First ImpressionsExceptional customer support
ADEWALE COFI | First ImpressionsSigning up was very easy, move in ready unit nice clean and well maintained facility
Khady Niasse | Online Move InEXCELLENT!! For all the above mentioned reasons
Lonnie Coggins | Overall ExperienceVery happy with this location. Clean, brightly lit storage.
Bonnie Ross | Overall ExperienceThere was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn’t do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that “couldn’t help” said yes he’s still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn’t help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated “my manager wants every thing out and gone” when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.
Kendra Nixon | Overall ExperiencePricey
Yasmin Rehmen | Overall ExperienceOr the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...
Roberto Rosario | Overall ExperienceWas told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140.00 almost 2 hours since I was promised a call from the facility and still no call back
ANTHONY KOWALSKI | First ImpressionsFriendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.
Michel Vanderkloor | First ImpressionsThe staff definitely is the worst
Jose Lopez | Overall ExperiencePleasant staff. Quick and convenient service.
Peta Rutty Southwell | First ImpressionsThx U
Sidney Isaac | Overall ExperienceI really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody
Deborah Ramnath | First ImpressionsThis was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.
Felicia Greene | Overall ExperienceI moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.
stephanie bogie | Overall ExperienceThe facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.
ERICA MITCHELL | Overall ExperienceManager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.
Lorianne Pratt | Overall ExperienceStaff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.
Michael Musumeci | Overall ExperienceI must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes
jessica fuertes | Overall ExperienceThe staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.
Jennifer Lishansky | Overall ExperienceThe storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.
Joe Mandara | Overall Experiencestaff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful
Mackenzie Suter | Overall ExperienceThanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.
jamie cupolo | Overall ExperienceExpensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we’re there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.
John Gaine | Overall ExperienceI just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.
Patricia Davis | First ImpressionsThank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes
jessica fuertes | First ImpressionsI would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.
Rosa Gonzalez | First ImpressionsWould use this location again if needed,
leon pianka | Overall ExperienceThe call center needs training. They didn’t have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn’t listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.
Joe Mandara | First ImpressionsThe pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain
shaniqua kirby | Overall ExperienceThank you for everything .☺
juan cirino | Overall ExperienceMy space was very useful and convenient
Tennille Thomas | Overall ExperienceMy time there was carefree of my property ever being in danger
John McNamara | Overall ExperienceGreat staff and building
Amanda Pagan | Overall Experienceshe was pleasant , nice and explain everything great. She made you feel welcome.
Dawn Hughes | First Impressionsgreat
Robert Daniel | Overall ExperienceWe were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm
Raymond Revell | Overall ExperienceClean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.
MARY CAHILL | Overall ExperienceThe staff at this Uhaul facility were excellent.
RAFAEL VELAZQUEZ | First ImpressionsMy highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!
gail mikulski | First ImpressionsI had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.
Thomas Trainor | First ImpressionsGood storage nice kind people
WILFREDO DAVILA | Overall ExperienceI
Grace Davis | Overall ExperienceThe staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.
Monique Biggett-Johnson | First ImpressionsStaff in the office were extremely helpful. The storage facility is very very clean and conveniently located.
dennis mcsweeney | First Impressionsyour movers and services were great thanks
Deborah Klemowitz | First ImpressionsMy experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings
SUZIE HASSOU | Overall ExperienceGreat guys thanx
tony reyes | First ImpressionsEverything worked out well
michelle alston | First ImpressionsThe staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.
Kenneth McTighe | Overall ExperienceIt was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .
sonia andujar | Overall ExperienceThis was a smooth and easy transaction. Keep up the good work!😊
Robert Scott | First ImpressionsImpeccable service
Amanda Pagan | First ImpressionsBit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.
Jennifer Hansen | Overall Experiencegreat service
Brittany Kramer | First ImpressionsWe were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?
Raymond Revell | First ImpressionsVery Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!
LISA KLABANOFF | ReservationIt would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.
MIKE ESTRADA | Overall ExperienceCouple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.
Laura Martino | Overall ExperienceThe Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.
Dinese Sharp | Overall ExperienceStaff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!
sarah long | Overall ExperienceThe facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.
Charlene Kaiser | Overall ExperienceVery polite and helpful
Scott Pall | Reservationthe manager/ delivery person Melissa was very nice very professional and very helpful
Michelle Iovino | Overall ExperienceBeautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from
Kerry Ann Mahfood | Overall Experienceon Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.
Krista Shields | Overall ExperienceN/A
James Peartree | Overall ExperienceOk
CECIL WILLIAMS | Overall ExperienceN/A
Ankur Mohan | Overall ExperienceVery helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!
Amie Pinckney | Reservationour experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!
Kathleen Flanagan | ReservationDid not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around
Kassandra Negron | ReservationExcellent, clean, safe, convenient!!!
Alice Serrano | Overall ExperienceStaff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.
Dinese Sharp | ReservationExtremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.
PAMELA BURGIO | Overall ExperienceMy family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.
Pedro Maldonado | ReservationWe rented the storage unit for over 1yr and we were very impressed .
MICHAEL BATISTA | Overall ExperienceThis was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.
Elizabeth Thier | Overall ExperienceI really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place
perry brown | Overall ExperienceGood customer service
Luis Almonte | Overall Experience