Customer Reviews for U-Haul Moving & Storage of Middletown

2,520 reviews

1200 Newfield St   Middletown, CT 06457
(Rt 9 To Rt 3)

(860) 632-0281

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(860) 632-0281

1200 Newfield St
Middletown, CT 06457
(Rt 9 To Rt 3)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing, everything was perfect

GARY B. 
Rating:
5.0

Customer did not leave a comment.

DAINELYS H. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA I. 
Rating:
5.0

Customer did not leave a comment.

Yazan F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE G. 
Rating:
5.0

All great

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

Joy L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Staff was friendly, efficient and helpful, Truck was clean and comfortable. We liked that the area was fenced with video monitors so we felt out car was safe there until we returned.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Excellent staff and service.

Vivian V. 
Rating:
4.0

Customer did not leave a comment.

HENRY S. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Nothing. I was surprised to see your moving supplies were very reasonably priced. Wish I knew that sooner.

JOSEPH R. 
Rating:
5.0

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Martha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Siqun W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

HAKI E. 
Rating:
5.0

Good experience

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

G A. 
Rating:
5.0

Customer did not leave a comment.

TONI R.  |  First Impressions 
Rating:
5.0

Nothing it was great

BRIANA S. 
Rating:
5.0

Customer did not leave a comment.

Clifford T. 
Rating:
4.0

Check all your trucks before you rent them out mine had a problem and roadside assistance couldn't repair it.

ALEX A. 
Rating:
5.0

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Annette C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YULIYA P. 
Rating:
5.0

I pulled into the second space on the left when you come in - right in front of the office. When I pulled out the curb/tire stopper pulled the front bumper and broke clips holding it on. It should be lowered. It's too high.

JOHN O. 
Rating:
5.0

I'm totally satisfied , service & price wonderful, thank you Alexis & her team did a great job!!

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Janet R.  |  Overall Experience 
Rating:
3.0

You could not charge me $7.50 for gas when I only drove it 14 miles total, and put a gallon of gas into it. That's how you could improve.

STEPHEN M. 
Rating:
4.0

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Justin K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
2.0

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn’t know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Sherry C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROGER E. 
Rating:
5.0

Customer did not leave a comment.

KEGAN S. 
Rating:
5.0

Very convenient and efficient

Gregory K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
5.0

It would have been nice if we didn,t have to drive as far to get the truck.

DALE V. 
Rating:
4.0

Customer did not leave a comment.

Zhihua G. 
Rating:
5.0

Customer did not leave a comment.

Leroy S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Thanks

Andre L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA L. 
Rating:
5.0

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

John G.  |  First Impressions 
Rating:
4.0

Despite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.

Hwi Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Great service at the Middletown location! Helpful, friendly and efficient, I would definitely recommend!

KATHLEEN M. 
Rating:
5.0

I booked a last minute request for a pickup truck (same day) and the process from start to finish was flawless. It was also move in weekend at a local University so the customer service workers were super busy. However, they handled my pickup/drop off and all my questions so well and so politely. A+ experience!!

Melissa P. 
Rating:
3.0

Staff needs to provide more service than just handing you keys and telling you to take a long walk to the back of the facility to find your vehicle! Had to go back and find out how to identify my vehicle.

BENJAMIN S. 
Rating:
5.0

Alexa the customer service rep was very helpful and helped us immensely.

DIANA L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

David A C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
4.0

Customer did not leave a comment.

LAKISHA B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

I am very very satisfied with my entire experience from pickup to drop the next day. Both people were very professional explaining exactly what I was being charged and what to check on the vehicle. I will need to rent another van this summer to bring my son home from college and I will definitely rent another uhaul van!!!

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

UTKARSH D. 
Rating:
5.0

Customer did not leave a comment.

NORA M. 
Rating:
5.0

Customer did not leave a comment.

DUANE S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

KARL L. 
Rating:
5.0

The gate at the entrance is annoying.

DAVID L. 
Rating:
5.0

Great overall experience. Pick up was very easy, I was driving in less than 10 min. (I did try the mobile check in and it didn't work at the location- could have been an issue if I went after hours). Drop off took literally two min. Everyone was very friendly and professional. Thanks for helping my move go as smooth as possible.

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

KYLE D. 
Rating:
5.0

Customer did not leave a comment.

Jedd C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Not charge me for gas I already put in the truck.

MICHAEL K. 
Rating:
5.0

A+ service. Thank you!

ERIC G. 
Rating:
5.0

Juliana was friendly and helpful with terrific knowledge and expedience.

MICHAEL G. 
Rating:
5.0

The staff was always courteous, helpful, friendly, and respectful.

Esther B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN V. 
Rating:
5.0

Excellent and friendly customer service

John V. 
Rating:
5.0

The process was seamless and the gentleman who assisted us on the day of the move was a perfect example of what great customer service should look like! Very pleased customer here. Thank you!

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

Sourav R. 
Rating:
3.0

While the location and truck were clean, the day of pick up was not pleasant. The night before pickup I received a call that our size truck was not available due to damage but they could offer me a truck two sizes smaller with a nice discount. What was I going to do, so I understood and said yes we will make it work. The day of pick up I was "NOT" greeted by the young person, I will not use her name but initials, JW. She just says to me "Name" as we proceed I mention the situation and she says "I know nothing about it" I told her I have the voicemail and spoke with Keith and he said the manager told him they would give me a discount...etc.. if I excepted the smaller truck. JW continued to write up the contract and charge me full price. She said "We will deal with it when you return the truck". When I came back she still was very unpleasant, took $30.00 off and then charged me for 3 gallons of gas and said I didn't put gas in it. I got upset, raised my voice and told her we just came back from the gas station and offered the receipt. She didn't want to see it. We went 42 miles and filled it with $15.00 of gas which was about 5 gallons. It matched the picture I took of the tank on my phone.(which by the way, trucking to get a truck to 3/8th is hard, they should be given full so easy to return full) The point really is she was just rude. Didn't take into consideration we had to get another small truck so that cost us extra, Then she said to me "I have a headache and you are added to it, what is the big deal it's only $12.00". Will it is principle and it is my $12.00. Not to mention I paid for 45 miles @.99 a mile and only went 42 miles. Plus what about the extra tax I paid and wasn't refunded. Yes, this is all Nickle and Dime stuff and I wouldn't care about the this items but it was her unfriendly attitude that really got me. Keith was there at drop off and was super nice and very friendly. He did have all the notes in under my reservation, If JW had just taken the time to read the notes a lot could have been avoided. Her excuse to me was it was early and I just came in to work by myself and we are busy. (There was one person finishing up when I got there and nobody came in behind me) JW had plenty of time to look in the notes while I was there. I don't every write bad reviews as I myself take them with a "grain of salt" when I read them but her work attitude is terrible and I would never want to deal with her again. I hope she can learn to appreciate she has a job and learn to be more friendly, after all she is working in customer service.

LORENZO F. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE S. 
Rating:
5.0

I was very impressed with the quality of the moving van. It was very clean, has instructions inside to help you use the cargo doors, has backup camera and relatively easy to drive. Had a really great experience overall.

Elmer R. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

My credit card was DOUBLE charged for 101.63. That's unfair and bad business practice. I call and apparently I can't speak with the location , instead I have to call a national hotline and was put on hold for 45 minutes. Why should i have to waste my time and wait to speak with someone because of a mistake that Uhaul made?

LINDSAY L. 
Rating:
3.0

Your centralized reservation system does not allow direct contact with the local facility. When I called the 'local" number your option choices go to a central location with very LONG wait times. Frustrating.

ROBERT M. 
Rating:
5.0

Very friendly and helpful

Jeff D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
4.0

Very good staff members, well-trained and considerate. The cargo van itself was in great condition.

James H. 
Rating:
5.0

Zero. Thanks

WILLIAM A. 
Rating:
5.0

Super easy and overall a great experience. We needed the truck a little longer than expected; the girl on the phone was very understanding and didn't make us feel like a burden. We would definitely recommend

MARCO H. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
3.0

I officially moved out on 7/6/21 Not 7/20/21

Phillis W.  |  Overall Experience 
Rating:
4.0

The perimeter gate makes it a little difficult when arriving and leaving as a customer.

Roger H. 
Rating:
5.0

Overall, I was very pleased with the service. One area for improvement is the gas level. It will be nice if you can start the customer of with a full tank of gas. Otherwise, the customer have to worry about filling the gas if it is low. Also, it will be easy to fill up the tank when returning rather than matching the previous gas level.

MURALEEDHARAN G. 
Rating:
5.0

Well maintained facility and friendly service. The new manager was very knowledgeable and helpful.

Robert G. 
Rating:
4.0

Tissues were jammed between the driver's seat and console, which seemed non-hygenic.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

ELSIE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Test drive trucks prior to customer pick up

CARLOS A. 
Rating:
5.0

The Manager, Alexis, was very helpful & accommodating to my situation. Keith was also very helpful! Thank you for all your help!!

NATAILE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE R. 
Rating:
2.0

The new manager is not knowledgeable. I run a program to help local charities like food banks, veterans and domestic abuse victims. The previous manager would give me a discount as the truck is being used for charity work. The new manager had no clue about this, had no idea how to give a discount and could care less. Needless to say, I will probably go back to using Home Depot truck rental.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

SHARIFULI C. 
Rating:
5.0

Young lady that assisted me was excellent Alexis.was very informative and extremely knowledgeable.

MARVIN D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
1.0

Staff extremely rude and not helpful. My first truck had to be returned since I could not open the back and neither could the Uhaul staff. No apology offered but told to get truck in the back of facility in the rain. They charged me incorrectly with the mileage which was over $60 and when I pointed this out to the employee she stated she is never wrong. She was wrong and I was refunded. Not sure if employees receive any kind of customer service training bc they really do not know how to interact with the public.

JUDY P. 
Rating:
5.0

None!!!

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

Bernard, Jr. D.  |  Overall Experience 
Rating:
4.0

Have everyone fill the gas tank when done.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Jerome L.  |  Overall Experience 
Rating:
5.0

Convenient and easy to go get my stuff

William P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia C.  |  Overall Experience 
Rating:
5.0

The staff member helping us move in could not have been more helpful.

Linda R.  |  First Impressions 
Rating:
5.0

Very nice

LENA S.  |  First Impressions 
Rating:
5.0

Over 17 years, we were always met with friendliness and efficiency. Thank you! Dianne McCorry

Patrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick P.  |  Overall Experience 
Rating:
5.0

Manager, Chennel Rivera, went out of her way to assist and accommodate our special moving and storage needs! We had dealt with her previously and she's always been highly personable, professional and has Customers best interests at heart! Because we needed to deal with multiple units, Assistant, SARAH, also provided exceptional Customer Service, greatly facilitating our moving and storage experience! I've had storage needs on and off over the years, and this experience, by far, was the most pleasant! I HIGHLY RECOMMEND trusting your storage needs here!

Robert P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Thank you. Will recommend to others. 👌

Brian N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason D.  |  First Impressions 
Rating:
5.0

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

DEBORAH E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri D.  |  First Impressions 
Rating:
4.0

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Peter Z.  |  First Impressions 
Rating:
5.0

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Virginia A G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tasharian R.  |  First Impressions 
Rating:
5.0

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Dennelle N.  |  First Impressions 
Rating:
5.0

Very helpful and comfortable

Albert S.  |  First Impressions 
Rating:
3.0

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Gary R.  |  First Impressions 
No reviews have been submitted for this location.

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