Customer Reviews for U-Haul Moving & Storage of Midtown Syracuse

1924 reviews

740 Erie Blvd E   Syracuse, NY 13210
(Downtown Syracuse)

(315) 424-0633

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 424-0633

740 Erie Blvd E
Syracuse, NY 13210
(Downtown Syracuse)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional staff. Better signage on front door, which in usable, would be my suggestion for improvement.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Claudia D. 
Rating:
5.0

Everything was easy convenient and clean

CHELSEAROSE S. 
Rating:
1.0

Very poor management and no way to contact when something went wrong . U haul customer service though was very great and I will continue to use them. Just not that location.

Corey R. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

eduardo k.  |  First Impressions 
Rating:
5.0

The Lady there was very nice and professional. (Shantae) I know I missed pronounced it I think but wether I did or not… You are highly appreciated! Keep up the good work! & Take Care 💯.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Very helpful the process wet smooth

Carl N. 
Rating:
3.0

Customer did not leave a comment.

Pedro R. 
Rating:
5.0

Customer did not leave a comment.

Meghan K. 
Rating:
1.0

Keep that elevator open longer and get better staff lazy disrespectful and new employees r not train on computer's and I had to walk 7 flights down cause elevator shut down at 3:54 I pm Im disabled and the storage space looked like they haven't been updated in a very long time got there this morning early and they told me I didn't have a reservation and I did they gave my truck away I believe cause customer said my truck was there on the lot I called about 1030 and that wat I was told

TELESAA S. 
Rating:
5.0

Customer did not leave a comment.

GRACE M M. 
Rating:
5.0

Customer did not leave a comment.

Terry T.  |  Overall Experience 
Rating:
5.0

In the van, strap the dolly so it won't be loose in the back.

Heather J. 
Rating:
5.0

I arrived ahead of schedule because of a change in plans. The type of vehicle I had reserved was not yet available. General manager Don Saville suggested I rent a van that was available immediately. I did so, and it worked great. My thanks to Don.

Jon B. 
Rating:
5.0

Great people. Professional and courteous. Wonderful experience.

Edward W. 
Rating:
5.0

This location, 740 Erie Blvd E, Syracuse, NY 13210 never shows up on a search for Uhaul locations near downtown Syracuse. This is the closest location to downtown Syracuse and a good facility. Please fix your web site!!

James V. 
Rating:
5.0

Customer did not leave a comment.

Muntaz A. 
Rating:
3.0

Customer did not leave a comment.

MARGARETK V. 
Rating:
5.0

Customer did not leave a comment.

janet P. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA JR B. 
Rating:
5.0

The best! THANK YOU, Don, for giving superb service, help and courtesy.

Barbara O. 
Rating:
5.0

Easy check in and return process. Needs more parking though.

Thomas S. 
Rating:
3.0

Make the customer service are visible. It's in the back of the room barricaded behind racks of packing supplies. Very unwelcoming. The associate was helpful but she kept calling me “honey.”” I am not her honey. Thanks.

Lynn H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Excellent service

Deane R. 
Rating:
5.0

Very friendly staff

JERRYRICHARD G. 
Rating:
2.0

It took a long time to process the reservation. I had one that got cancelled because I showed up a day later than my start date. Then I was placed in a unit that requires the portable staircase, which is not what I wanted. However, since it took over an hour to get to the unit because of the short staffed office I was not about to re-do the reservation.

Wendy W.  |  First Impressions 
Rating:
1.0

Grossly understaffed and many staff members were not trained properly so they gave the wrong information. Broken elevator, unit was on the 6 th floor, the reservation was done wrong initially when I called in. I will never use your company again. Will let everyone I know about the experience. My daughter's things are stored every year at University but I will pay movers before I ever use your company again.

Isabella W. 
Rating:
5.0

Excellent service! Easy to rent and return, timely, friendly.

Dorothy H. 
Rating:
5.0

Great experience

Tiara L. 
Rating:
2.0

They need to train new employees better before having them on their own. New guy put MY storage unit under my moms name when my mom was only supposed to be 1/3 contact person they require for unit. My mom was emailed my bill information and sent letters and I didn’t get anything when it’s my unit. Until, I called and complained that they had it messed up. Also, they never pick up the phone or give you a call back when call center sends them a message to do so.

ASIA SANDY N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakiya H. 
Rating:
1.0

The attendant was very rude and obnoxious; he verbally attacked me without any provocation, it was busy and we were waiting in line when all of a sudden the attendant lashed out verbally. It was very unpleasant and I felt uncomfortable and insecure.

Sergey K. 
Rating:
4.0

Staff is very helpful for each customer.

IKENYA MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Cristina N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Judith P.  |  First Impressions 
Rating:
3.0

I refueled the truck and have the receipt why was I charged for fuel

David S. 
Rating:
3.0

It was fine. Pretty annoying that I reserved a 5x5x10 unit just to show up and for one to not be available.

Audrey L.  |  First Impressions 
Rating:
5.0

Great experience. Staff was courteous even with how busy they were.

Timothy H. 
Rating:
4.0

The manager was very nice,helpful and even recommended options for dinner. Would recommend this location to anyone.

MYCHELLE T. 
Rating:
5.0

Very friendly and quick service.

Cassandra P. 
Rating:
5.0

It was great, hassle free.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

TImothy K. 
Rating:
5.0

wonderful service best location in town for sure hands down!!!

emily C. 
Rating:
4.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Cleopatra J. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The intake person was extremely professional, I recall his name being Don. He was clear on all pertinent information and helpful as well as we struggled with the photo of license. I would definitely revisit this location if the need should arise again

Stanley N. 
Rating:
5.0

The service was great, friendly and helpful. The location was well set up with one-way drive-throughs off the main street and exit onto a secondary street convenient to the main highway. We will definitely use this location again.

Gary S. 
Rating:
5.0

Tammy is super nice and very helpful

tonya k.  |  Overall Experience 
Rating:
3.0

The return app, just like the sign-in app, froze upon returning the truck- I had to call the 800 help line to document the return of the truck- The app didn't allow me to upload all the required info, both ways- The 24/7 feature doesn't work; I needed the office to be open or to call the 800 help line; extremely frustrating-

ERICPETER R. 
Rating:
5.0

Customer did not leave a comment.

Vontella L. 
Rating:
4.0

Customer did not leave a comment.

Kyran K. 
Rating:
5.0

The inside of the vehicle was not very clean. Windshield was awful and the fan was not working The lady that checked us in was great.

Michel S. 
Rating:
5.0

Owner set me up and was very helpful and pleasant

PAULASUE T. 
Rating:
5.0

Very nice van. Nice ride

CARLS II N. 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
1.0

Customer did not leave a comment.

Marcus K. 
Rating:
5.0

Customer did not leave a comment.

DANIELLETOYA PRA D. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Maurice helped us get all of our paperwork settled, check out and hooked up the trailer for us. He was professional and friendly. I wish all customer service reps were like him. Kudos!

Jason B. 
Rating:
5.0

Just keep it up!

JOHN F H. 
Rating:
5.0

Customer did not leave a comment.

ETHAN DAVID C. 
Rating:
5.0

Customer service was excellent. Don was knowledgeable and helpful

WILLIAMM C. 
Rating:
5.0

Great Service

OMARL H. 
Rating:
4.0

Customer did not leave a comment.

BETTY M J. 
Rating:
5.0

Customer did not leave a comment.

SHERI ANN M. 
Rating:
1.0

Tammy was very rude

Cshonae S. 
Rating:
5.0

I usually have a very successful experience with this Syracuse, NY Uhaul location. The employees are courteous and efficient. I am able to book my truck rental online without any technical glitches and they have my organization's information on file. I would recommend this Uhaul rental location to others.

THOMASALAN H. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Don was and is very personable. Didn't have to find him when we came in like I have had to at other locations. Definitely has experience and seems to enjoy what he's doing which makes the process a lot easier and much more enjoyable. Thank you Don. Hope to deal with you again on my next move.

BRADLEYJONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

LORILYNN C. 
Rating:
4.0

I wish that Ford Transit cargo van should have medium roof instead of standard roof much easier for better balance inside without fall for disability and ataxia that i have one. Also, I am senior citizen. I'm glad that sale person changed from Chevy van to Ford Transit van because I prefer better driving visibility. I didn't want that Chevy van because dashboard was too high and driver seat sits too low which makes me harder poor driving adjustment. No wonder why that GM did this poor engineer design. I always prefer very good visibility which most important.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

OMAYRA C. 
Rating:
3.0

The Customer service needs to be a little bit better I was calling for hour no one picked up phone when I was in a never town...

Tashia N. 
Rating:
5.0

Customer did not leave a comment.

SHANTESE ANTOINE J. 
Rating:
5.0

I called the number to turn in without going in as I couldn't get into the website- something about settings that didn't make sense to me, and call in number I was told would be a 20 minute wait time. Come on. That's ridiculous! I went inside and the employee was was fantastic.

Robert S. 
Rating:
5.0

N/A

DOROTHYJEAN H. 
Rating:
5.0

Everything was fine I would recommend it to all my friends

Henry C. 
Rating:
3.0

Customer did not leave a comment.

HAYDENMICHAEL S. 
Rating:
5.0

Location was excellent. When I picked up the vehicle. Had a great experience. But upon returning the vehicle the male staff was very rude.

Mary N. 
Rating:
5.0

Fast, convenient, and knowledgeable staff! Will rent again!!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MIchael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cierra P. 
Rating:
5.0

Customer did not leave a comment.

TERRIED W. 
Rating:
5.0

nothing i can see.It was fast and easy and the staff were helpful and pleasant.

AMY JO G. 
Rating:
5.0

It was great i really like the two black men upfront from New York City they made things very helpful.

AHKEEN FRANCIS W. 
Rating:
5.0

Nothing, the service was great, truck was clean, I felt safe using Uhaul for my move!

Lindsey C. 
Rating:
5.0

Lol got to say someone was smoking a lot of weed when I picked it up...had my mask on and I still coffed...lol but it's all good I'm a .. Regular...m&m

MILTON M. 
Rating:
5.0

Everyone was very helpful and fast. They made suggestions that would make our move a lot easier. I will recommend them to my friends.

Kenneth G. 
Rating:
5.0

Tell them they can go faster than 55. I took backroads all the way from Ny to Ky and I got pulled over because “the trailer was swaying” (cop just wanted to search my vehicles) did not get a warrant, I was treated very poorly by law enforcement due to your trailers width and my lack of knowledge on going faster. I'm very unhappy with the whole experience.

Rachel B. 
Rating:
5.0

AWESOME CUSTOMER SERVICE

LAWANDA W. 
Rating:
5.0

The gentleman who checked me in during the return process was very pleasant and personable, made the experience that much better!

KATHRYN L S. 
Rating:
3.0

Let me first say thank you for your service now I got the truck the fuel was not where they said it was supposed to be but it was not they said they would reimburse me but didn't was a little upset but what am I to do but right my frustration out. Thank for listening Mr John Wright

JOHN JR W. 
Rating:
5.0

The gentleman that helped me was very polite, cheerful, I was greeted was a smile. During these times we all need that, he made me feel he appreciated my business.

RACHELR E. 
Rating:
3.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

I have always used U-Haul for moving and storage excellent location courteous staff equipment always available and I recommended this location to several friends

DESMONE K SR B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMCLAY J. 
Rating:
5.0

Customer did not leave a comment.

ZIHONG Q. 
Rating:
3.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Clearly describe how too return truck with the web link uhaul/share. Take a picture of the fuel and odometer ,because the site requires. When returned so you don't get charged any additional fees ..

JARVISK JR G. 
Rating:
5.0

Customer did not leave a comment.

MERARI P. 
Rating:
5.0

Customer did not leave a comment.

Tommie C. 
Rating:
5.0

Customer did not leave a comment.

Kristin B. 
Rating:
4.0

Overall this location and the Canal St/Teall Ave location, in Syracuse, NY, have been very good to me. The staff here are normally very attentive and receptive to customer concerns, inquiries, and needs. Unfortunately, the overall performance of the team here is not reflective of the leadership. The manager at this location, I believe his name begins with G, is completely disconnected with the customer base and the overall concept of customer service. It seems as if customers are a burden to him, in fact, he often tries to redirect business to surrounding stores. Even more discerning is his regular practice of asking how long you will need the vehicle, and still proceeding to schedule it to be returned at the end of the current day. He has done this to me on multiple occasions, and shows no remorse or sympathy when asked/confronted about it. If you review my account, I rent from you all very often. If looked more critically at my transaction history, you'll see that I've gone through this scenario on more than one occasion. Consequently, most of these occurrences were at the hands of this man. Please do something to adjust or rectify this, as I am getting close to just adding another vehicle to my fleet and washing my hands of U-Haul completely. I rent hundreds, if not thousands of dollars worth of service from you, and right now w don't feel as if my hard earned money is appreciated. You're welcome to contact me, or have someone intact me 315-748-9953

CHRISTOPHERGEORG C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Thanx!

willie j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VINCENT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eileen m.  |  Overall Experience 
Rating:
3.0

The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored

Tamika R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla T.  |  Overall Experience 
Rating:
2.0

Staff not helpful and rude at times

Sarah K.  |  Overall Experience 
Rating:
4.0

Sketchy location and building but they were accommodating

justin f.  |  Overall Experience 
Rating:
4.0

the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!

ERNEST E M.  |  Overall Experience 
Rating:
5.0

Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me

geraldine o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly h.  |  Overall Experience 
Rating:
5.0

The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.

Robert B.  |  First Impressions 
Rating:
5.0

MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF MADE THE TRANSITION EASY AND LESS TRAUMATIC. THANK YOU...Paulette Tisdell

PAULETTE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRENE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belle N.  |  First Impressions 
Rating:
5.0

Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)

wendy v.  |  First Impressions 
Rating:
2.0

Been unhappy since day one I explained I’d be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I’m glad I’m done with this company will tell everyone I know not to do business here

Jamille D.  |  Overall Experience 
Rating:
1.0

the guy was rude and did not know what he was doing

arianna m.  |  First Impressions 
Rating:
5.0

I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

james b.  |  First Impressions 
Rating:
4.0

G

Ikenya C.  |  Overall Experience 
Rating:
5.0

No comment

Adriene C.  |  Overall Experience 
Rating:
2.0

I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

BELINDA R.  |  Overall Experience 
Rating:
2.0

Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Mark G.  |  Overall Experience 
Rating:
5.0

Great service!

Dejah J.  |  Overall Experience 
Rating:
5.0

This facility met all our needs. Convenient location.

Matthew g.  |  Overall Experience 
Rating:
5.0

Everything was good but you only have one elevator in the storage area and it’s obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

nelson g.  |  Overall Experience 
Rating:
2.0

Staff was very under trained..

David C.  |  Overall Experience 
Rating:
4.0

I really enjoyed my experience

SANDRA T.  |  First Impressions 
Rating:
5.0

Truly they were and are a blessing. Thank God for there services.

Steven G.  |  Overall Experience 
Rating:
5.0

I really appreciate having your locker storage you are the best 100 excellent

arnest c.  |  Overall Experience 
Rating:
1.0

I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Madeleine C.  |  First Impressions 
Rating:
5.0

Staff was so nice and very knowledgable.

Ingrid C.  |  First Impressions 
Rating:
3.0

The manager was not much helpful.

SHIULI M.  |  Overall Experience 
Rating:
5.0

Great customer service at 740 e Erie blvd

JOSE V.  |  Overall Experience 
Rating:
4.0

Staff helful at alltimes

marcus j.  |  Overall Experience 
Rating:
3.0

The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

alyce s.  |  First Impressions 
Rating:
5.0

Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

ALONZO O.  |  Overall Experience 
Rating:
5.0

Just great, all needs met no problems or complaints 💯 percent satisfaction

clinton w.  |  Overall Experience 
Rating:
4.0

Great

CHRIS B.  |  Overall Experience 
Rating:
5.0

Great service.

Sterling S.  |  Overall Experience 
Rating:
3.0

My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

Natashia Y.  |  Overall Experience 
Rating:
4.0

Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

mellisa p.  |  Overall Experience 
Rating:
2.0

Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

S. Vivian C.  |  Overall Experience 
Rating:
3.0

When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

kellen w.  |  Overall Experience 
Rating:
4.0

The staff where every helpful

Douglas W.  |  Overall Experience 
Rating:
2.0

The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

Michael R.  |  Overall Experience 
Rating:
1.0

The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

Ursula S.  |  Overall Experience 
Rating:
3.0

The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

David M.  |  Overall Experience 
Rating:
3.0

Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

Nicole S.  |  Overall Experience 
Rating:
1.0

Terrible service

anthony w.  |  Overall Experience 
No reviews have been submitted for this location.

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