Customer Reviews for U-Haul Moving & Storage of Midway
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Midway
AudieClint U. on
no further comment at this time
David S. on
Check in when returning the truck was quick and easy. The staff was helpful and friendly throughout the entire process.
SCOTT W. on
Was told that the hitch install did not impact my hand free lift gate sensor. Tried it out when I got home and hand free lift gate no longer works. The installer told me that he tested this out after install and it was still working.
Hoang V. on
I would say the phone call verification. You already have a copy of my id. There was no need to call a second person to confirm. The return was smooth n good but the rental part was horrible. Would I want tickle back to u haul n go thru the experience of renting, probably not.
John B. on
Great service.
ROSS M. on
Nothing Anthony was so honest and such good work, I was shocked great team there thank you again ??
David C. on
Awesome staff!!
Miguel L. on
Maybe a bottled water?
Goli Z. on
Great employees & great customer service. Very impressed.
Goli Z. on
All employees are very nice. Tom & Vincent helped me two days & both were so helpful & professional. Great experience, thank you.
Paul T. on
The vehicle was a little bit dirty but still acceptable. Service was good. Price was a bit higher than I had wanted. Clean it out better - remove leaves and small branches in the ramp area Also, offer a ramp option for the $ 19.99 option
David D. on
Had ordered van this location that i couldn't use debt card for the van but i could rent a 10ft box truck but it cost 30 more a mile anf ins is 4ore per day very unhappy vause i had just rented van 3 weeks earlier st another location with my debt card
Dean M. on
Mobile check in does not speed up the process as you still need to go inside and wait for a representative to rent your vehicle. In addition, representative must call a 3rd party person to verify your identity. Not an efficient check in process.
Munir S. on
The 5x9 trailer did not look wide enough so when measured it, the lenght was exact but the width was 4'3" only. That's a whole 9 inches less false advertising.
Jesper M. on
Vincent was very helpful and explained every step
Luis R. on
Complie with the contract on line and make sure everything is turned to the customers
nina s. on
Don’t charge them for 1.2 gallons of gas when they’ve only driven 5 miles total. 1.2 gallons gets that truck at least 20 miles.
HOWARD V. on
Staff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech
Arsen I. on
Amazingly friendly stuff! Thank you for your service
James J. on
Anthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.
Justin M. on
Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.
Scott G. on
Pretty good
marilyn m. on
Easy, pleasant, overall great storage experience for 20 months. Thank you.
John E. on
Everything and everyone was great.
wayne c. on
Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.
Maria C. on
We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience
Merideth H. on
everyone great and super fast..didnt wait..truck ran good no problems thanks
SONJA F. on
Customer service was terrible I couldn’t get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough
leslie a. on
My item if storage were safe and secure. The staff was always helpful and kind.
Carrie R. on
I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!
karen s. on
The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you
Alicia R. on
Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.
Natilee S. on
Anthony was very kind and very professional!
Kelly D. on
Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.
Richard R. on
I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off
Cathi S. on
The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!
MIRIAM S. on
Calling the main number is always confusing and the operators usually have to leave a message for the office you are calling about or call yourself, they don't know specifics