Customer Reviews for U-Haul Moving & Storage of Midway

Rating:

5.0

15' truck windshield very dirty. Mirrors were dirty/ had water and dirt spots. Windshield wipers needed replacement. These are the most important items for me from a safety perspective as a driver. The outside of the truck was dirty too, making it hard to conduct a detailed inspection.

Rating:

5.0

Fantastic! Especially Megan who checked me in.

Rating:

5.0

Very nice staff

Rating:

5.0

Will do business with you again soon. Thank you very much for your services.

Rating:

5.0

The manager at the beach blvd location in westminster Was fabulous fast cheerful and knowledgeable

Rating:

5.0

Everything was perfect the guy that help me Hook up the car trailer did an awesome job I don't remember his name but there's about 3 o'clock

Rating:

2.0

The amount of gas the truck was supposed to have (1/2 tank) was not accurate (3/8 tank). I immediately advised the rep but was told to submit a photo online. By the time I went to do so, the link had expired. Not sure why the rep couldn't just do it right then while I was there, especially if I was supposed to submit the photo immediately. When I returned the truck, I parked in the return line behind 3-4 other trucks and specifically sought out somebody to make sure I could just leave it. They advised just to leave the keys in and I'd get a receipt emailed. Next day, I get a voice mail late in the day saying the truck return is late. I call the number back and the person takes a note and transfers me somewhere to complete the return. I sit on hold for 15 minutes and then that guy says they can't do anything and call the location back tomorrow. So I was transferred and waited for no reason. The next morning I call the store from the number online but again goes to whatever call center that can't help me. They were able to text the store manager and subsequently get resolved but I spent at least 30 minutes between two days dealing with another issue that could easily have been addressed right at the store (returning my vehicle correctly the first time).

Rating:

5.0

Nevin and all the staff were very nice and helpful! I had to go in multiple times in a period of a week for whatever reason and they all helped as much they could! I really appreciated that!

Rating:

4.0

Drop off feature for after hours is really convenient

Rating:

5.0

The personnel working at this location were more than helpful and professional !! However, I was quite upset after finding out that making a “one way” reservation “on line” actually means nothing. I made my reservation for an auto transport trailer 10 days in advance . I received 2 confirmations of the location, date, and time of pick-up. I drove 500 miles to bring home a second vehicle, only to find out UHaul doesn't quarantine that the “one way” equipment you reserved and paid for, will actually be available???. I received an email from UHaul the day I arrived in town, directing me to a different location to pick up equipment I did not reserve? I thought it was a mistake, but was told UHaul will substitute equipment. I never knew about this policy and would not have driven 500 miles on a “maybe we'll have an auto transport trailer?”. The team at the local UHaul were excellent and searched for available trailers in a 150 radius, but found none available for one way. However, two auto transport trailers were sitting in the lot, but I was told they were only used for “two way “ customers. I was never upset with the local personnel, just the way UHaul lead me to believe I would actually get what i paid for. I highly recommend they ensure a customer knows that a confirmed reservation does not mean availability.

Rating:

5.0

Great customer service

Rating:

5.0

The guys and girl we awesome

Rating:

5.0

Excelente servicio

Rating:

5.0

Excellent customer service, keep up the Good work 👏

Rating:

5.0

fast, clear and convenient process and service

Rating:

5.0

your service was easy and thanks to your customer service's advice I was able to accomplish my move on time.

Rating:

5.0

Keep up the good work

Rating:

5.0

Everything from pick up to drop off was excellent. Will definitely use this location again. Very clean, well stocked with supplies. The young gentleman who helped us was the best, I didn't get his name but the kindest most helpful person. I remember he was a Big Denver Broncos Fan 😁 we, me and my husband talked football with him.

Rating:

5.0

Keep up the great service

Rating:

5.0

I like your location I will be back when I be back can you give me a good deal Thank you I'm happy

Rating:

5.0

I picked up a chair in Costa Mesa and when I put in the gas it cost me $22 dollars and it was only 20 mins one way ,the total came to $53 I believe which I thought with gas and the rental it came to $75 dollars which was alittle surprising . Costa Mesa is very close . The gas meter was a tad over 12 gal when I picked it up and I put gas in 3 times which was still alittle under ,I was shocked how much gas it ate up just to pick up the chair .it was clean and nice and the people were nice .

Rating:

5.0

Your online check in APP is a scam I have used 2 x and both time the 20 dollar fee was added to bill ./ everything is perfect . except your Scam after hours application

Rating:

5.0

Great!

Rating:

5.0

Tom was very helpful. He was quick and informative to help with my equipment rental. He is an excellent representative.

Rating:

5.0

I was not able to check in the truck after hours online if you still need the pictures please tell me where to send them.

Rating:

5.0

Every aspect of the service U-Haul provided was friendly, quick and efficient.

Rating:

5.0

All good, easy and quick pickup and drop off

Rating:

5.0

Employees were friendly, efficient, and courteous. Can't ask for any more than that. I will continue to rent from this location because of the friendly and helpful employees. Kudos!

Rating:

5.0

Always if we in need.

Rating:

5.0

Very nice people. Ready and waiting clean and gasses. Helpful and kind staff.

Rating:

5.0

Good car. Good service

Rating:

5.0

Great service

Rating:

5.0

Best customer service. The crew is great!!

Rating:

3.0

The change oil light was on when we picked up the van.

Rating:

5.0

Everything at your location was easy and the staff were great.

Rating:

2.0

Truck smelled like smoke in the cab. Staff weren't necessarily rude but not all that professional either. Truck only had a quarter tank when I picked it up, which was fine for our schedule, but it was still being cleaned an hour after our reservation time, so not sure why that was. Truck ran fine. No problems there. Fueled up on the way back and returned it with the same amount. “You're a little under. It'll be a $25 charge unless you want to go fill it up some more.” Um, nope. I'm not under. Took it with a quarter tank. “Did you take a picture of the gage when you picked it up?” No, I didn't. I didn't know I was responsible for that or that there'd be any disorganization or dishonesty necessitating me to. He was nice enough to not charge me at least, but it shouldn't have been an issue at all. Guess I know for next time, if there is one with UHaul. Pretty “meh” experience at this location.

Rating:

3.0

Your customer service via phone sucks. No way to call the store directly . Never again

Rating:

5.0

I can't think of anything. I received excellent service and the van rented was easy to drive and very spacious.

Rating:

5.0

Megan and Kaylee were especially helpful, going out of their way to provide superior customer service. Will definitely come back to this location just because of them!

Rating:

5.0

Couldn't possibly improve. imply Can't Be Beat !!

Rating:

5.0

None!!!

Rating:

5.0

The people here are the best! They go out of their way to be efficient, friendly, customer focused and cheery. I prefer them over any other location.

Rating:

5.0

Very helpful staff

Rating:

5.0

This was a great experience. Thank you.

Rating:

5.0

Every time I’ve been to this U-Haul Moving & Storage Of Midway has been excellent. Staff is always helpful and friendly. Nothing but happy faces and kind words. I recommend this place to everyone. If I ever need storage again this would be my first choice. I was never worried or overthinking about my storage safety I knew it was secured. That peace of mind is not easily available just anywhere but U-Haul Moving & Storage Of Midway gave me that.

Rating:

5.0

Moving is a very stressful experience, especially when it comes to having help moving stuff into storage. I was offered free 30 day storage when I rented a moving truck and when I got there, I was greeted by a friendly face named Megan! She is one badass woman who was beyond helpful. She even helped me move a quarter of a car into my storage unit! She brought us some snacks and waters throughout the day and was nothing but helpful during a stressful time. Someone give her a raise! -Bob

Rating:

3.0

I rented a U-Haul trailer to move from Oregon/Washington to California. As part of the rental, I got one free month of storage space. But I see in my paperwork that I was charged for the first month, So I need to get this cleared up. Yesterday I went there at 5pm not knowing that the place closes early, so I'll have to go back today to pick up some things I need.

Rating:

3.0

I am only giving 3 stars for the ease of access and cleanliness of the facilities. I would give less for how DIFFICULT it was to contact the people at the facility, and that it was not AT ALL DISCLOSED to me that my storage unit rate would continuously increase. I moved (due to military) to another country, and was unable to reach ANYONE via phone or email until I could call uhaul corporate.

Rating:

4.0

The card device outside is broken.

Rating:

4.0

Question 6: not sure

Rating:

4.0

Yku guys were helpful from my first phone call....you set up a truck and a storage place in one call for the same day...i would definitely recommend uhaul to anybody that asked.. Thanks for your service

Rating:

5.0

Clean and secure storage facility. You can have peace of mind when you store your junk at haul of Midway in Westminster. The staff are all very helpful and Knowledgeable. If you happen to run into any problems ask for Arron Hersh and he’ll help you find a solution. Thanks Arron!

Rating:

5.0

The only thing that happened, was when I went for storage, they said I didn’t have a reservation. Fortunately, they were able to accommodate me!

Rating:

4.0

Everything was great and Tom was really helpful in helping me switch to a bigger unit. The only thing I was displeased about was the information regarding Storage Access hours. On the email, storage access hours says it’s from 5am-10pm; however, I came to the unit on Saturday around 9pm, and there was no access into the building (the garage was closed). The next day, I got to the unit and saw a sign near the elevator with storage access hours closing at 7pm, instead of 10pm like the email said. Tom explained that access into the building closes at 7pm, but you have until 10pm to leave the building. However, that wouldn’t make sense for the 5am opening time for access hours? If the building doesn’t open until 7am, how is someone supposed to have access at 5am? The information in the email is very misleading. Please correct the information in the email. This would be very useful for future first-time customers.

Rating:

4.0

Thanks for being there for our important storage needs at this facility over all these many years. We depend on this facility for secure, & clean storage, we now have 3. We really appreciate your communication regarding any situation, like when we failed to throw the latch over far enough on one of our units. We even placed the lock on it and didn’t realize it wasn’t over completely. Store manager Aaron alerted us with a phone call within 24 hours. We went down there and with the assistance of a employee, locked the unit correctly. That is so impressive and extremely important. Thanks again😁 keep up the good work!

Rating:

5.0

Aaron was wonderful!!! He went above and beyond to help me with my challenging move!! Thank you so much!!

Rating:

5.0

U-Haul Moving & Storage of Midway is a wonderful place to keep your junk. The staff is very knowledgeable and friendly. I ran into some trouble on the road with my Uhaul truck and they listened to my woes and helped me get into contact with the right people. The storage unit's are very clean and secure. A special thanks to Aaron for going above and beyond and making the whole process seamless.

Rating:

4.0

I rented storage at this facility for almost three years. I only had one issue of an employee who works in the "yard" who vapes constantly that was rude to me. The manager Aaron was really helpful when it was time to rent a truck to move out, and cancel my storage. Thank you

Rating:

5.0

The staff was always very helpful courteous and kind. I will always go to westninster Uhaul because i have akways been treated with very good customer service. They are top notch. Tom Russell 206-551-2107

Rating:

5.0

The staff were tremendously helpful

Rating:

5.0

I had a wonderful experience these past 5 years. If I ever need storage again I will be back thank you for excellent service

Rating:

5.0

Customer service was always great and was treated well whenever I had any issues. Even when I switched cards and almost missed a payment I was still taken care of. Great customer service.

Rating:

5.0

The cleanliness of the facility, the amenity of the elevator and carts, the security features, and most importantly the staff made this the best uhaul experience we have even had. Most times that we interact with the uhaul brand the staff is disinterested and a bit short with clients, but this was not the case here. Bravo to the team at this location. The one comment for improvement would be the layout of the yard for getting into the storage until loading zone. If the tow trailers could be moved elsewhere that would make the logistics of coming in and out much easier. It is a small space though, so the challenges are understood.

Rating:

5.0

Arron the manager was helpful ,considerate a professional with a great supporting staff. I will only used services that are provided by U-Haul.

Rating:

5.0

All staff were extremely helpful and professional.

Rating:

5.0

Great people, excellent service.

Rating:

5.0

I was impressed with the young man that attended to me he was courteous friendly and informative. He conducted himself with knowledge and experience. He explained himself excellent performance. Thank you

Rating:

5.0

Very accommodating staff.

Rating:

1.0

We paid rent on the 23rd of June (auto payment), moved out on June 27th that's when we were informed that no rent prorate. That is unacceptable, I m sure by now the space has been rented. They prorated when we moved to a smaller space.

Rating:

5.0

none

Rating:

5.0

The employee was very courteous and explained the storage process quite well. He was also very accommodating in helping us select a convenient unit as well. I would recommend using this facility.

Rating:

5.0

Very helpful. I appreciate Anthony help when I was very frustrated with U Haul.

Rating:

5.0

Facility was clean and service was great.

Rating:

5.0

Staff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech

Rating:

5.0

Amazingly friendly stuff! Thank you for your service

Rating:

5.0

Anthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.

Rating:

4.0

Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.

Rating:

4.0

Pretty good

Rating:

5.0

Easy, pleasant, overall great storage experience for 20 months. Thank you.

Rating:

5.0

Everything and everyone was great.

Rating:

2.0

Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.

Rating:

1.0

We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience

Rating:

5.0

everyone great and super fast..didnt wait..truck ran good no problems thanks

Rating:

3.0

Customer service was terrible I couldn’t get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough

Rating:

5.0

My item if storage were safe and secure. The staff was always helpful and kind.

Rating:

5.0

I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!

Rating:

4.0

The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you

Rating:

5.0

Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.

Rating:

5.0

Anthony was very kind and very professional!

Rating:

2.0

Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.

Rating:

1.0

I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off

Rating:

5.0

The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!