Customer Reviews for U-Haul Moving & Storage of Midway

Rating:

5.0

This U-Haul experience was the best experience I've ever had with U-Haul and it was all because of the store rep. He was kind courteous helpful and informative. Surprisingly something most locations lack. He was a great brand ambassador for U-Haul. You should model your employees after him

Rating:

3.0

Better communication was needed. It was like a silent transaction, and I had to ask what was going on. Not friendly, but did get the job done with checking in my equipment. I was disappointed that I did not get a $5 refund for bringing back one completely unused (still in the bag) set of blankets.

Rating:

5.0

Customer service was excellent in California. My Uboxes arrived perfect and a few days early. Nothing was damaged and it was an overall great value for the money. My only complaint is one man in NJ who was extremely rude when I went to pay for the Uboxes and unload my stuff. The rest of the NJ staff was amazing.

Rating:

5.0

Customer service was good and fast

Rating:

5.0

Personal we're very helpful

Rating:

1.0

Change the attitude of employees...manager..and employee...4/10/21..8:30am..came in with reservation. On cargo..van. immediately mnger had attitude and demeaner was worse.. employee under him ignored me after making eye contact..had question and upbroptly close eyes..and walked away...I have been a customer of u haul for years..I is your cargo vans manly for moving supplies for my art shows. 6 12 times a year..I never had a terrible service like I got today...only two employees in mornin mnger and young guy...I would have canceled right thier but I really needed van that day..I never go to that location again..I walk with acane cause of injury..im in constant pain...but I still manage to treat people with respect and dignity...no excuse for yhier action..especially considering all this country has been through lately....once again..thank your time and consideration ..sincierily Benjamin C. Garcia..714 293 2603... thank you once again...

Rating:

5.0

Employees were friendly, professional and totally awesome to work with! Definitely would rent here again.

Rating:

5.0

The steering of this vehicle had some slop in it, making it a little tricky to keep straight on the freeway. At pickup, the pictures of the vehicle were out of date compared to the condition of the vehicle, like scratches at the top front corners outside the mom's attic.

Rating:

5.0

make sure when you update software for credit cards it works

Rating:

5.0

was still wondering if any body found my tape measure that i left on the counter that day.

Rating:

5.0

Clean the trash out of it

Rating:

5.0

The Interior of the cab was dirty. Feet prints on glove box area.

Rating:

5.0

Great customer service! Friendly and helpful.

Rating:

3.0

Counter guy was rude. Kept reminding us when it need to be returned because someone needs it at 3:00. We don't need reminding, we aren't children!

Rating:

1.0

When do we stop discriminating against people with disabilities? I can't wear a mask, I am vaccinated. I was treated like a criminal trying to come in the location. I was scolded and told to wait outside “until they could get to me”. Several customers went before me because the front desk forgot about me. How much longer? Does the vaccine mean nothing? How much longer do we carry on with arbitrary rules that discriminate against people with disabilities? Never again will I do business with uhaul

Rating:

5.0

Guys did a great job checking in/ out the trailer. Thank you!

Rating:

5.0

Once again - quick, easy and painless. Thank you. This was overall, from registering online, to pick up, drop off, a great customer experience. It was simple, easy, fortunately I had no real wait for anything, and it just worked. Thanks

Rating:

5.0

Midway U Haul could not have been easier to pick up and drop off the small trailer I rented

Rating:

5.0

Great job!! Super efficient pick up and drop off. Curtious staff and clean, well maintained equipment.

Rating:

5.0

Perfect bulls eye already!!

Rating:

5.0

Agent who helped me was great. Fast, efficient.. Well done

Rating:

3.0

I was not informed when I made my reservation that I needed a 2nd phone number and also I was charged more than I was quoted on the phone.

Rating:

5.0

I didn't rent anything. Why am I getting messages?

Rating:

5.0

Tom Ngo was very helpful and friendly. He pulled up my reservation and guided me through the new steps (as I have not been at uhaul for at least 2years). Explained everything specifically how to check in he equipment when I return it after hours. He is a great asset to uhaul and made my rental worry free. Wonderful customer service!

Rating:

5.0

This location is Beat U Haul location in OC however U Hauls new policy of charging $20 for after hour drop off is BS. I attempted check truck in after hours but still 12 hours early and because my location tab was off I was charged extra $20. After hour check in is convenient for customer and store and customers should not be charged especially when they are 12 hours early

Rating:

5.0

but I still don't understand. I renting 1 day?can u explain for me how many hours for once day i can use for one day the time I pick up and what time I need to return the truck for complete once day rent. usual I pick up morning.

Rating:

5.0

The next time I need a nice rental truck and gear for moving, I will return to U-Haul of Midway City. Prompt and friendly service. Reasonable prices.

Rating:

4.0

I feel the odometer is rigged due to the fact that when I returned truck at $1 a mile and was told I'd driven 100 miles was incorrect and because my paperwork with the miles showing at pick up was lost in the move knowing that though I'd had truck 3 days I'd only driven local was upsetting

Rating:

5.0

I would only suggest to have straps screwed to the beams on the truck for better handling of furniture. As a woman I didn't thing of the need of Straps and had to make a trip to Home Depot in the middle of loading my furniture.... Other than that...the customer setvicecwad superb.

Rating:

3.0

The person helping me seemed bothered that I had come in when he was starting to eat a sandwich. Also, I felt that he pressured me into purchasing the highest insurance.

Rating:

5.0

Great people, excellent service.

Rating:

5.0

Yes to the Best service!!!!!!!

Rating:

1.0

The store manager Tom Ngo LITERALLY started a physical confrontation- yes, he tried to start a fight. I immediately called vorp spoke to Heather- this was her link for my opinion- Hello! this is HEATHER your customer support agent, It was my pleasure to assist you today. Please click the link to provide feedback about your experience. https://uhaul.sjc1.qualtrics.com/jfe/form/SV_cMzzDZzMMzxCuc5 That guy is a major problem. Today wife had breast cancer surgery which was why I put up with your store manager showing off like he's a tough guy. When Heather tried calling the store or messaging them he deleted the coming. When I dropped off the truck he literally said see ya and laughed out loud as walking away talking to his buddy. I WILL BE CALLING CORP TOMORROW

Rating:

5.0

Great service. No issues.

Rating:

3.0

I was asked if I needed a dolly or moving pads and I replied no but when I opened the back of the truck there was a dolly and moving pads locked to the wall that I could not remove and it definitely did make a problem with me loading the truck I almost couldn't get everything on because of it.

Rating:

5.0

Everyone was professional and helpful. i arrived got my vehicle and was out in a matter of minutes. thank you all!

Rating:

5.0

Your guys were great! I truly appreciated them taking the time to show me how to put the lock on truck. As a female they made me feel safe and confident in my upcoming travels.

Rating:

1.0

My box was damaged enroute and I was not notified by uhaul. I was only made aware when the insurance company called about the status of my claim.. It's also rediculuse that you do not prorate UBox storage fees (second month only 8 days), I will likely never use UBox again and will not be recommending it to those I know.

Rating:

5.0

I was impressed with the young man that attended to me he was courteous friendly and informative. He conducted himself with knowledge and experience. He explained himself excellent performance. Thank you

Rating:

3.0

Mileage was off by one mile. Front seat slider needs repair: it sticks

Rating:

5.0

For the moment everything is ok thanks for your support.

Rating:

5.0

nothing you're doing a great job, thanks

Rating:

3.0

The man who processed our rental was non-communicative and patronizing, having a major attitude problem. He did not offer to answer our questions regarding truck operation.

Rating:

3.0

The staff was professional and helpful, I will be using this service again

Rating:

5.0

Very accommodating staff.

Rating:

3.0

Don't ask me if the truck is in good mechanical condition when I return it. I'm not a mechanic. You need to check it yourself. That's gross negligence.

Rating:

5.0

Great service and quick checkout.

Rating:

5.0

Good service and I'm happy on my move thanks.

Rating:

5.0

Great service as always! Thank you!

Rating:

5.0

I was disappointed that when renting a motorcycle trailer going to Las Vegas that I was required to return it where I picked it up.

Rating:

1.0

i put 15 miles on this truck round trip, and was charged $17 for fuel. the truck had a major exaust leak.

Rating:

5.0

Great guys all around.

Rating:

5.0

Great customer service

Rating:

1.0

Absolute disgusting customer service from the "general manager" Aron. Felt the need to point at his toy name badge(does not say general manager/GM) when I asked to speak with a superior. He also felt the need to click his marker in an inpatient and somewhat triggered manner when I was gathering information he requested. Reported this individual to corporate for a few more issues.

Rating:

1.0

We paid rent on the 23rd of June (auto payment), moved out on June 27th that's when we were informed that no rent prorate. That is unacceptable, I m sure by now the space has been rented. They prorated when we moved to a smaller space.

Rating:

5.0

none

Rating:

5.0

The employee was very courteous and explained the storage process quite well. He was also very accommodating in helping us select a convenient unit as well. I would recommend using this facility.

Rating:

5.0

Very helpful. I appreciate Anthony help when I was very frustrated with U Haul.

Rating:

5.0

Facility was clean and service was great.

Rating:

5.0

Staff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech

Rating:

5.0

Amazingly friendly stuff! Thank you for your service

Rating:

5.0

Anthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.

Rating:

4.0

Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.

Rating:

4.0

Pretty good

Rating:

5.0

Easy, pleasant, overall great storage experience for 20 months. Thank you.

Rating:

5.0

Everything and everyone was great.

Rating:

2.0

Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.

Rating:

1.0

We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience

Rating:

5.0

everyone great and super fast..didnt wait..truck ran good no problems thanks

Rating:

3.0

Customer service was terrible I couldn’t get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough

Rating:

5.0

My item if storage were safe and secure. The staff was always helpful and kind.

Rating:

5.0

I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!

Rating:

4.0

The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you

Rating:

5.0

Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.

Rating:

5.0

Anthony was very kind and very professional!

Rating:

2.0

Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.

Rating:

1.0

I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off

Rating:

5.0

The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!