Customer Reviews for U-Haul Moving & Storage of Midway

Rating:

4.0

The absolute most unprofessional and dishonest service I've ever used. The scheduler said to me I would have the truck till Monday and the contract was set to Sunday. If auditors check the phone call they will hear her say MONDAY. The other service I used on a separate contract (uhaul box) was delayed because the movers. The movers said they would be at the apartment at 11am and they did not arrive until 130pm. My truck was scheduled to be returned at 12:40pm, so because the uhaul movers were late, I was then forced to call uhaul truck dropoff location in Huntington beach and let them know I'd need to pay for another day. The rep at that location told me I'd only be charged 40$ for another day because after 1:40pm there is another day charge. I returned the truck on that same day right before the location closed. They then told me my charge was 180$ and told me I had the truck for 2 extra days. I explained to the manager what happened and he reduced the charge to 80$ because of the miscommunication on behalf of Uhaul. If I was in the wrong then he wouldn't have refunded me 80$. The only good thing about this whole service was the manager at the Huntington beach location who heard me out and reduced my charge. Other then that, I will never use Uhaul again and will tell everyone to Not use Uhaul.

Rating:

5.0

great customer service.

Rating:

4.0

arrived on time. He and his partner were quick to load the U-Box. They took about an hour. I would have given then an Excellent rating, except that 2 days later U-HAUL called to ask if I needed to keep the box for another day. I informed the representative that the box had been returned 2 days prior and that we had had it for less than 2 hours. The representative stated that she had been unable to locate the box as had NOT checked it in. I was in a panic mode. No one knew where my belongings were. I was told that the representative would look again and call me back. I received no return call so I called U-Haul. I was told that it hadn't been checked in, but it was located at the U-HAUL transfer site. I was angry and frustrated that this could have been avoided if had checked in the box as was required.

Rating:

5.0

Checking the vehicles out should be done with the associate and not through self submitted photos. A walk around the vehicle should be done and verification signed by the customer and associate prior to getting through keys as the last step BEFORE driving off, AND when returning thr vehicle as well, unless it is returned after hours...in that case a self guided check in should be done. All of your employees know exactly what to check for based on previous rentals, so its much easier for them to LEAD the checkout process as it would also cut down on any confusion or missed areas on thr vehicles or equipment. The staff is always courteous and professional.

Rating:

1.0

Aaron should really work on his customer service , very rude will defiantly not be using this locating again !

Rating:

5.0

I guess when people are in a bind instead of demanding the return of the equipment work with them and see what you could do to help them. I had to leave my stuff out on the side of the street so I can hurry and have the van returned.

Rating:

4.0

Everything was just perfect and the staff is very friendly and knowledgeable and very helpful. One of my favorite U-Haul‘s not that I like to move lol

Rating:

5.0

Over all excellent experience from the check out service to the check in service providers. Excellent team at this location

Rating:

5.0

This location is great! I’ve been going here for well over 20 years. They will continue to get our business!

Rating:

5.0

This is the third year in a row that I've rented a U-Haul truck for a week each time. Everything is always gone as planned and they are fast, efficient and clean. I'm very confident in using Uhaul anytime.

Rating:

2.0

Called to report the equipment and per the manager he couldn’t do anything for me but call a repair person to help while I was already on the road. I really would Like a refund the truck was unsafe to Drive.

Rating:

4.0

Easy truck pickup and clean facility

Rating:

5.0

Great customer service

Rating:

5.0

Yes they were very helpful and had everything I needed and very polite as well thank you U-Haul you saved our day

Rating:

5.0

Dropped the truck after hours. We didn’t speak to anyone.

Rating:

3.0

Took too long to return the rental

Rating:

3.0

There as trash, empty water bottle, paper, food and crumbs in the cab and it smell like pot very bad

Rating:

5.0

Excellent, quick in and out

Rating:

5.0

Very professional people work there nice easy en fast to attend

Rating:

4.0

Paperwork was not completed and I received a text two days after the return that I had not yet returned my rental. This caused a lot of unnecessary stress.

Rating:

5.0

Guy who helped us was great and should be a manager if not already. Got us going after fixing light fuse

Rating:

5.0

Everything is very easy and everyone is friendly. They are honest and reliable

Rating:

5.0

The AC was only partially functioning before it quit entirely.

Rating:

5.0

Good Service

Rating:

4.0

Have someone point out the features on a new Van or truck?They have changed so much over the years that it can be a little confusing

Rating:

5.0

First time renter. Thank you so much for the smooth transaction. The van helped me move and U-haul was easy to rent from.

Rating:

5.0

You guys did a good job and thank you.

Rating:

5.0

Everything was great

Rating:

2.0

The app didn't work and there wasn't anyone to help me until the place opened. I ordered a dolly and was informed they were out and I didn't get one for my move. They should have contacted me before pickup so i could have arranged to get a dolly elsewhere.

Rating:

5.0

Great customer service. Thank you for such a easy and speedy service

Rating:

5.0

None

Rating:

4.0

Everything was great until the end. I was charged an extra $23 based on the mileage. We didn’t take any alternate routes and we went to the closest and recommended drop off location. I could not oppose this claim on the app in the comments since app would not let me move to the next step unless I agreed to pay fee… We are not happy about this at all.

Rating:

5.0

All good as is!

Rating:

5.0

Great service

Rating:

5.0

Fast and efficient. I made my order online, walked up to the counter, and by the time I walked out to my vehicle, a trailer was waiting, All within a few minutes. Same efficiency returning, Very fast and courteous service!

Rating:

5.0

Excellent Service. Two thumbs to Tom Ngo. He was very helpful & understanding. This was my first time using U-haul & he was very patient & answered all my "dumb" questions. He also went the extra mile with regards to booking & reserving a storage unit, just in case I needed it. Way to go Tom! Keep up the great work!

Rating:

3.0

I WOULD ADVISE TO MAKE SURE YOU HAVE ALL ACCESSARIES THAT YOU RENTED I DID NOT GET THE MOVING BLANKETS OR DOLLY I RENTED ON MY CONTRACT

Rating:

5.0

Clean van

Rating:

4.0

Improve value for money (mileage fees are excessive). Wash the trucks occasionally.

Rating:

5.0

Mobile app was great!

Rating:

5.0

excellent customer service fast service

Rating:

5.0

Excellent car and services

Rating:

5.0

Great customer service

Rating:

5.0

Drop-off locating was really nice and many options for rentals.

Rating:

5.0

Pick up was accomplished in 10 minutes, as was drop off. Very satisfied.

Rating:

5.0

Not one thing they were very professional and nice

Rating:

5.0

Super quick and easy drop off.

Rating:

5.0

Fast friendly staffs!

Rating:

5.0

The vehicle was dirty inside and out, but was a new vehicle, which is a plus. The overall experience was excellent, however.

Rating:

5.0

All good! Never had a bad time there good service Little Short handed but all good. Too mine people are any too big of a hurry anyway all good Cheers

Rating:

5.0

My moving was very smooth. Thanks to wonderful staffs from both sides of Uhaul (pick up and drop off). All my needs were accomplished successfully. The staffs at Beach location are very nice and helpful.

Rating:

5.0

Fast , convenient and nice work

Rating:

5.0

Everything was good thank you

Rating:

5.0

Actually the most convenient unit location & service access, and outstanding tenant support by the facility's attendants. Thanks for everything!

Rating:

5.0

The representative was really nice respectful of my time fast and efficient.

Rating:

5.0

I have rented before and will rent again

Rating:

5.0

I initially planned to have my storage unit for four months and it ended up being 4 1/2 years. The best part of the experience was that I never worried about whether or not my things were safe. The staff was always positive and helpful. I would definitely recommend this storage facility to others.

Rating:

5.0

Always use U-Haul for my moves. Never had any issues. Would recommend.

Rating:

5.0

Awesome staff. Knowledgeable and very helpful.

Rating:

5.0

The guy that helped me was super friendly and went above and beyond. I believe his name was Adam(?). 12 out of 10!

Rating:

5.0

The young man checking me in had some computer difficulty connecting my access card with my account & therefore I only have a code not an actual swipe card. As I was checking in late at 14:00 hrs; Im sure that will be rectified today. He is quite efficient. Thank you.

Rating:

5.0

Great staff, really great manager, clean facilities. Highly recommend!

Rating:

5.0

Servicio al cliente exelente

Rating:

5.0

Thank you U-Haul!

Rating:

5.0

Again it was an awesome transaction.

Rating:

5.0

I have been using storage for 20 years since moving to Southern California from east coast. This storage faculty on beach blv was by far the best experience that I have ever had. Tom Ngo was always so helpful when renting trucks or moving multiple storage units. He is probably the main reason I stayed at this location, always available and kept the place clean and safe. The manager Aaron even helped me with a heavy peice of furniture that was falling off of the trailer.

Rating:

5.0

The guys that are there are amazing and always very helpful and friendly!! The place is very clean. I was very happy with everything!!

Rating:

5.0

The personal is very nice god service

Rating:

5.0

The turn radius needs tight turn ability.

Rating:

5.0

Very professional and knowledgeable staff

Rating:

3.0

I have one small complaint. We were there for 9 years, and pared down our need for the unit size we had. On Numerous Occasions I asked for a smaller, less expensive unit. Each time I was told we would be notified of a smaller becoming available. That NEVER Happened!! I refuse to believe that in 9 years a Smaller Unit empty out

Rating:

5.0

Excellent Staff and customer service

Rating:

4.0

Erin is really superb at his job!! Along with the other people that work there

Rating:

2.0

I found the ACTUAL location nearly impossible to reach by phone...with persistent referrals to their 800 line who NEVER seemed to be capable of helping me or ACCURATELY conveying my issues to the franchise branch involved. In THIS case I was attempting to close out my storage unit in a BILLING TIMELY MANNER (cloed it and surrendered content on AUGUST 10TH)...BUT ACKNOWLEDGMENYS & PAPERWORK NOT ISSUED UNTIL AUGUST 12TH. THE CLOSE OUT THEN IMPLIED UHAUL TOO THE TRANSACTION THRU THE NEXT MONTH'S BILLING CYCLE. This extended my transaction an EXTRA month and defeated my intent to close the account when no future billing was due.

Rating:

5.0

The manager Aaron is excellent

Rating:

1.0

I reserved a unit for $104 and was told there were elevators yet didn't mention elevators aren't at all locations then told me there were no units anywhere for $104 even showing proof on my phone ended up paying$148. Very misleading.

Rating:

3.0

Workers not attentive at all.

Rating:

3.0

I was charged for another month of storage even though I had vacated the unit in plenty of time and visited the office to complete the paperwork. Mistakes happen, but this one should have been rectified right away. It took me numerous phone calls to get a return phone call. other than that, I was very satisfied, but that was a deal breaker.

Rating:

5.0

The staff at the Midway City location was really helpful and gave me good suggestions to right size my rental space.

Rating:

5.0

I didn't get his name but one of your employees, an Asian guy that got off at around 6 on decemeber 30th, was over the top helpful. I felt so welcome and he made the whole process easier. This man takes pride in his job and gives customers the best possible experience he can.

Rating:

5.0

Aaron and his team were amazing, thank you!

Rating:

5.0

Great people and great help

Rating:

5.0

I’ve watched staff come and go over the years at Midway/ Westminster, and each one has ALWAYS been awesome. Thanks for the great service for over 5 years. and Lucile

Rating:

5.0

Thank you

Rating:

3.0

My storage room was locked upon my arrival. The great staff assisted me with my solving the issue and stayed late to allow me time to unload. I would recommend to a friend

Rating:

4.0

The staff was helpful and the owner was particularly kind. I also think the green zone for giving away unwanted items is brilliant! What a quick way to unload things without going to a thrift shop or dump, and a quick way to help someone else. A great idea!!

Rating:

5.0

So awesome I immediately got a storage unit after closing one

Rating:

4.0

I am content so far. I have only been one time. It was startling to be told by someone at corporate to try rideshareing to the facility. That is a ridiculous idea for storage units. "Hey Janet, do you want to need to drop things at storage at the same time? We can tie my stuff on the roof since you drive a Mini!" Duh. I don't know anyone at that unit anyway! So I guess the place could do with more parking but that seems unrealistic. I am a little concerned that I will find it tough to access my space a certain times of day. Meanwhile I will be trying it to see.

Rating:

5.0

Very kind and understanding people :)

Rating:

5.0

Honestly, I’m shocked at how helpful and knowledgeable the Staff was. I have a negative part though. I lost my Job due to Covid, and the got that helped me last, open up my Storage, absolutely was not nice at all. He could have cared more about his job, then his complaining back & life problems.

Rating:

5.0

The staff were very friendly, helpful and professional. Megan/ store Manager was very helpful and she even helped us with heavy stuff to move out. She helped us beyond what we expected!

Rating:

5.0

I chose excellent because the staff at this facility is absolutely excellent! They are extremely courteous, knowledgeable and really went out of their way to help me even when I became a pain in the neck.

Rating:

5.0

Dear U Haul, Pls recognize with great distinction the customer service of Megan at your Westminister office on Beach Blvd in California. When I arrived exhausted from an 8 hour one way trip from Chico CA, I found that my storage unit had a leak & was no longer available for my things. I had friends with me who had volunteered to help me empty the U Haul truck and we were all very tired..I became frustrated & started to cry a bit from exhaustion. Megan was so so wonderful..she was very quick to offer as many Pods and locks as needed so that I cud at least in load the truck. She went way above and beyond in the way she spoke and helped & treated me like a person and a friend instead of just "a customer" She also offered to move the pods anytime I needed to access my things & make it convenient to get to them. She then also followed up with me when a unit finally did become avail and was able to set up a date and help me get checked in the day I came back to move it all in. Aaron [the Mgr] was also wonderful and compensated me fairly for the double labor. I am so grateful to Megan for being so amazing..she really represented U Haul well and I will be a lifelong customer because of how her actions made me feel about your brand name. But more than anything..please allow her to feel as appreciated as she made me feel that day. PLEASE honor her with some sort of special gift and recognition for going above and beyond🙏🏼. Sincerely, Unit #336 Westminister, CA location [redacted]

Rating:

5.0

Aaron is excellent and extremely helpful. He gives Uhaul a positive opinion when meeting him. He explains everything and is patient with customers. A+++ Experience. Bob and Sara

Rating:

5.0

Very respectful and friendly staff. They walked us through applications, they showed us how to access the unit and all the other regulations on how to access the unit.

Rating:

5.0

Due to your amazingly friendly and helpful staff we had a great experience with your facility. They were always available to help and answer questions. Megan was outstanding! Keep up the fine customer service!

Rating:

3.0

The elevator and the hours are the factors

Rating:

3.0

When initially signing up they mentioned I would have 24 hour access to the storage unit. I quickly found out that was a lie. Elevator to storage units did not work for months and suddenly I received an email stating I’m being charged more due to the quality of their work… makes no sense. What quality when the elevator didn’t work for months? On top of that the card reader for checking in and out by the storage elevators didn’t work either so you have to check in in the main building. Not sure why the upcharge was there. Move out process was also a pain. Had to talk to 3 different people before being able to properly move out of my unit.

Rating:

5.0

The manager at the beach blvd location in westminster Was fabulous fast cheerful and knowledgeable

Rating:

5.0

This was a great experience. Thank you.

Rating:

5.0

Every time I’ve been to this U-Haul Moving & Storage Of Midway has been excellent. Staff is always helpful and friendly. Nothing but happy faces and kind words. I recommend this place to everyone. If I ever need storage again this would be my first choice. I was never worried or overthinking about my storage safety I knew it was secured. That peace of mind is not easily available just anywhere but U-Haul Moving & Storage Of Midway gave me that.

Rating:

5.0

Moving is a very stressful experience, especially when it comes to having help moving stuff into storage. I was offered free 30 day storage when I rented a moving truck and when I got there, I was greeted by a friendly face named Megan! She is one badass woman who was beyond helpful. She even helped me move a quarter of a car into my storage unit! She brought us some snacks and waters throughout the day and was nothing but helpful during a stressful time. Someone give her a raise! -Bob

Rating:

3.0

I rented a U-Haul trailer to move from Oregon/Washington to California. As part of the rental, I got one free month of storage space. But I see in my paperwork that I was charged for the first month, So I need to get this cleared up. Yesterday I went there at 5pm not knowing that the place closes early, so I'll have to go back today to pick up some things I need.

Rating:

3.0

I am only giving 3 stars for the ease of access and cleanliness of the facilities. I would give less for how DIFFICULT it was to contact the people at the facility, and that it was not AT ALL DISCLOSED to me that my storage unit rate would continuously increase. I moved (due to military) to another country, and was unable to reach ANYONE via phone or email until I could call uhaul corporate.

Rating:

4.0

The card device outside is broken.

Rating:

4.0

Question 6: not sure

Rating:

4.0

Yku guys were helpful from my first phone call....you set up a truck and a storage place in one call for the same day...i would definitely recommend uhaul to anybody that asked.. Thanks for your service

Rating:

5.0

Clean and secure storage facility. You can have peace of mind when you store your junk at haul of Midway in Westminster. The staff are all very helpful and Knowledgeable. If you happen to run into any problems ask for Arron Hersh and he’ll help you find a solution. Thanks Arron!

Rating:

5.0

The only thing that happened, was when I went for storage, they said I didn’t have a reservation. Fortunately, they were able to accommodate me!

Rating:

4.0

Everything was great and Tom was really helpful in helping me switch to a bigger unit. The only thing I was displeased about was the information regarding Storage Access hours. On the email, storage access hours says it’s from 5am-10pm; however, I came to the unit on Saturday around 9pm, and there was no access into the building (the garage was closed). The next day, I got to the unit and saw a sign near the elevator with storage access hours closing at 7pm, instead of 10pm like the email said. Tom explained that access into the building closes at 7pm, but you have until 10pm to leave the building. However, that wouldn’t make sense for the 5am opening time for access hours? If the building doesn’t open until 7am, how is someone supposed to have access at 5am? The information in the email is very misleading. Please correct the information in the email. This would be very useful for future first-time customers.

Rating:

4.0

Thanks for being there for our important storage needs at this facility over all these many years. We depend on this facility for secure, & clean storage, we now have 3. We really appreciate your communication regarding any situation, like when we failed to throw the latch over far enough on one of our units. We even placed the lock on it and didn’t realize it wasn’t over completely. Store manager Aaron alerted us with a phone call within 24 hours. We went down there and with the assistance of a employee, locked the unit correctly. That is so impressive and extremely important. Thanks again😁 keep up the good work!

Rating:

5.0

Aaron was wonderful!!! He went above and beyond to help me with my challenging move!! Thank you so much!!

Rating:

5.0

U-Haul Moving & Storage of Midway is a wonderful place to keep your junk. The staff is very knowledgeable and friendly. I ran into some trouble on the road with my Uhaul truck and they listened to my woes and helped me get into contact with the right people. The storage unit's are very clean and secure. A special thanks to Aaron for going above and beyond and making the whole process seamless.

Rating:

4.0

I rented storage at this facility for almost three years. I only had one issue of an employee who works in the "yard" who vapes constantly that was rude to me. The manager Aaron was really helpful when it was time to rent a truck to move out, and cancel my storage. Thank you

Rating:

5.0

The staff was always very helpful courteous and kind. I will always go to westninster Uhaul because i have akways been treated with very good customer service. They are top notch. Tom [redacted]

Rating:

5.0

The staff were tremendously helpful

Rating:

5.0

I had a wonderful experience these past 5 years. If I ever need storage again I will be back thank you for excellent service

Rating:

5.0

Customer service was always great and was treated well whenever I had any issues. Even when I switched cards and almost missed a payment I was still taken care of. Great customer service.

Rating:

5.0

The cleanliness of the facility, the amenity of the elevator and carts, the security features, and most importantly the staff made this the best uhaul experience we have even had. Most times that we interact with the uhaul brand the staff is disinterested and a bit short with clients, but this was not the case here. Bravo to the team at this location. The one comment for improvement would be the layout of the yard for getting into the storage until loading zone. If the tow trailers could be moved elsewhere that would make the logistics of coming in and out much easier. It is a small space though, so the challenges are understood.

Rating:

5.0

Arron the manager was helpful ,considerate a professional with a great supporting staff. I will only used services that are provided by U-Haul.

Rating:

5.0

All staff were extremely helpful and professional.

Rating:

5.0

Great people, excellent service.

Rating:

5.0

I was impressed with the young man that attended to me he was courteous friendly and informative. He conducted himself with knowledge and experience. He explained himself excellent performance. Thank you

Rating:

5.0

Very accommodating staff.

Rating:

1.0

We paid rent on the 23rd of June (auto payment), moved out on June 27th that's when we were informed that no rent prorate. That is unacceptable, I m sure by now the space has been rented. They prorated when we moved to a smaller space.

Rating:

5.0

none

Rating:

5.0

The employee was very courteous and explained the storage process quite well. He was also very accommodating in helping us select a convenient unit as well. I would recommend using this facility.

Rating:

5.0

Very helpful. I appreciate Anthony help when I was very frustrated with U Haul.

Rating:

5.0

Facility was clean and service was great.

Rating:

5.0

Staff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech

Rating:

5.0

Amazingly friendly stuff! Thank you for your service

Rating:

5.0

Anthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.

Rating:

4.0

Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.

Rating:

4.0

Pretty good

Rating:

5.0

Easy, pleasant, overall great storage experience for 20 months. Thank you.

Rating:

5.0

Everything and everyone was great.

Rating:

2.0

Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.

Rating:

1.0

We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience

Rating:

5.0

everyone great and super fast..didnt wait..truck ran good no problems thanks

Rating:

3.0

Customer service was terrible I couldn’t get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough

Rating:

5.0

My item if storage were safe and secure. The staff was always helpful and kind.

Rating:

5.0

I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!

Rating:

4.0

The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you

Rating:

5.0

Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.

Rating:

5.0

Anthony was very kind and very professional!

Rating:

2.0

Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.

Rating:

1.0

I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off

Rating:

5.0

The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!