Customer Reviews for U-Haul Moving & Storage of Millbrook

2,674 reviews

5600 Atlantic Ave   Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

(919) 890-0163

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 890-0163

5600 Atlantic Ave
Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AMANDA P. 
Rating:
4.0

When I picked up the vehicle the inside was very clean. The staff at this location were fantastic! The only issue-The windshield/mirrors were dirty and there was no windshield wiper fluid in the van that I rented (none at all). However the two men on duty took care of this issue as soon as I brought it to their attention. They did a great job fixing the issue! The cargo van was very easy to drive and was the perfect size for what we needed. I would definitely rent from UHaul and from this location again!

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
3.0

.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

ADAVINE O. 
Rating:
2.0

The young man who checked me in was extremely rude. I was given a truck with less than a quarter of a tank of gas.

PATRICIA C. 
Rating:
5.0

Great Associates

William M. 
Rating:
4.0

Customer did not leave a comment.

Michelle Y. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
1.0

At pick up the staff was very unfriendly. Drop of was horrendous. I waited about 30 min to be acknowledged. The two gentleman were rude and unprofessional. They spoke as if UHAUL was a different entity and they were not a representative of UHAUL. I brought to the attention of both gentlemen working on 9/17/21 @ 6:30pm that there was an error in my charges. I did not use all of the mileage that I originally estimated. They refused to adjust my bill. They also charged me for gas even though I returned the truck with the same amount of gas I receive it with. I had pictures of both the gas and mileage at pick up and drop off but no one cared. I was just told that there was nothing that could be done, "UHAUL will get you" is what I was told and I could come back or call the next day to speak to the manager. Overall absolute terrible customer interaction and customer service.

Nicole S. 
Rating:
4.0

When I rented the truck I think I got like 4 emails. I dropped the equipment off early. Caught guy outside doing another truck no signs what I needed to do. He explained just leave keys in truck and leave. Which is great, but nothing that said (email) we have closed the invoice thank you for using Uhaul ? Like some kind of closure? Still not sure? I'm assuming all is fine? Everyone is so busy a sign would have be nice to read, just a suggestion.. overall everything was great, thank you

Deborah F. 
Rating:
4.0

Your apps totally suck

JEFFERY S. 
Rating:
3.0

staff was overworked and therefore too busy to be helpful. Storage facility was adequate.

John D.  |  Overall Experience 
Rating:
4.0

Overall good experience. Facility entry was not explained well but is an easy process.

Alfred G.  |  First Impressions 
Rating:
1.0

Employees did not give any information about how to return the equipment. The website did not work as it was supposed to. When I called the 800 number for help, there was a 64 minute queue. When the machine called me back to connect me to an agent, it hung up on me. I am very unhappy about the whole experience.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
4.0

Front office staff was not the best, but the storage facility was very well maintained. The man working the storage units was very kind and helpful. He was always attentive and keeping things clean and tidy. I wish he worked the front office.

Kelley D.  |  Overall Experience 
Rating:
5.0

Love the remote check in Process

Wesley D. 
Rating:
4.0

Customer did not leave a comment.

Jayden B. 
Rating:
5.0

Customer did not leave a comment.

TROY S. 
Rating:
1.0

Very disrespectful agent at the check costumes services is zero I needed help but refuse to give me help very very rude agent he need to be replaced asap thanks

SIDY M. 
Rating:
5.0

Customer did not leave a comment.

Devante B. 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

It's nothing you can do better customer service was excellent fishing living was in order and I had a pleasant visit thank you and I will request my friends and we're constantly do business with you

BENJAMIN C. 
Rating:
1.0

Make sure the mobile app doesn't glitch so customers won't be charged

MARY M. 
Rating:
4.0

The service people in 5600 Atlantic Ave Raleigh, NC 27615 are excellent. The lady helped us to pick up the truck when the U-Haul app did not work. I was lucky that the local store had not close when we came, otherwise; we can not pick the truck up. Company needs to find another way when the app does not work.

DU L. 
Rating:
3.0

Having the dolly and the moving blankets mounted to the wall in the corner of the truck is dumb. It takes up space. I could have fit an entire dresser or other piece of furniture in the space it occupies. If I didn't opt-in to rent them, why should they be on the truck taking up valuable space I need

Cory J. 
Rating:
4.0

Mobile check in is a nice option but requires fair amount of back and forth walking to verify the truck then pick up key at this location.

ROBERT H. 
Rating:
5.0

Don't often need a rental vehicle but when I have in the past I have always gone to this facility. The personnel there are always friendly and I couldn't ask for better service. Everyone, and I mean everyone! are always quick to answer questions, offer advice and are simply as courteous as they can be. If more businesses were like this one, shopping would be far more pleasant.

Martin J. 
Rating:
4.0

Customer did not leave a comment.

Alexis L. 
Rating:
5.0

Customer did not leave a comment.

Arash B. 
Rating:
4.0

The facility is above average in maintenance and cleanliness. Storage staff were friendly and helpful. Front desk staff were not as helpful - but once we figured out to ask the right questions to get checked in, this was an easy move. Wish front desk staff were more helpful; especially since this was our first time at any storage and we weren't clear on how to get checked in and assigned a unit. Front counter should make sure customers know the basics and not just assume everyone has done this before and often.

Kelley D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
2.0

Staff was horrible.

Jennifer S. 
Rating:
5.0

great experience, great staff and facility

LEE R. 
Rating:
5.0

Customer did not leave a comment.

Hannah R.  |  Overall Experience 
Rating:
1.0

Uhaul was not available when I came to pick up. Associate was too worried about the video on their phone then actually helping me. Offered a cargo van, said it was unlocked and had me walk by myself to look at it. The doors were locked. Waste of time and TRASH SERVICE NEVER USING UHAUL AGAIN. Get employees that actually care and want to work please

TAYLOR P. 
Rating:
4.0

The man on duty was way over worked. He sure could have used some help. There were 6 customers in front of me when I came in. When I left 40 minutes later, there must have been a dozen.

John D.  |  First Impressions 
Rating:
4.0

Amount of photos required to be taken were excessive. But overall it was better than waiting in line to do it in-person.

Don B. 
Rating:
1.0

I was charged for 2 days only had it for 1 I need a refund immediately

Qwanteshia G. 
Rating:
3.0

I was not happy about being charged an extra day because i turned the truck in after 7 (3 hours late). The truck would be available for the next day either way, so it doesn't seem right to charge me.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Rude,Rude,Rude,and Rude! Shorthanded, No Respect or Customer Service. I have rented a Great Deal of U-Haul trucks and bought a lot of Supplies to move. This was the most horrible experience I have ever encountered from Key West, Mid Florida and North Carolina. Your treated like a Burden from the moment you walk in the Door. Again, No Customer Care, Concern, or Respect. Truly disappointed. Rented a 26ft Truck and a Van in 2 days. If I am not contacted and some form of compensation is not allotted, I see no further need to use U-Haul. Sincerely Jeffrey Royace Pipkin. jeffreypipkin61@gmail.com, 305-906-0574

JEFFREY P. 
Rating:
2.0

Supposed to be climate controlled, but it was nearly 90 degrees

Jasmine G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DARRENNATHAN S. 
Rating:
2.0

Booked truck but Van given. Rented for 4 hours but 2 given. Vehicle was not where online pictures said it would be but parked in a back lot. Lock box not by handicap parking as directions indicated. Van smelled strongly of cigarette smoke. When I brought all these issues up to attendant on returning vehicle, she said, “I can't do anything about that.”

Gerardo Q. 
Rating:
4.0

The employees are always very nice and efficient I appreciate their effort and their service

WOODROW O. 
Rating:
4.0

The woman who helped me at pickup was very pleasant and helpful. The gentleman who checked me out at dropoff was disinterested and not very welcoming.

Eric K. 
Rating:
5.0

Truck cleanliness and price are great. One small problem - getting road-side assistance is very difficult. My truck had a flat, but since it was one of 4 on the back with a lightly loaded I was able to drive fine with the flat. My move was in town, so about 20 minutes from the place. After attempting to use their website for assistance and then waiting on the phone for 20 minutes, I just decided to return the truck and not wait for someone to come fix it.

Seth R. 
Rating:
5.0

Keep it up

SEBASTIAN J. 
Rating:
5.0

Customer did not leave a comment.

Jalen R. 
Rating:
5.0

AEJ movers Kylér & Juan were great. I would recommend them for any moving job you have

Marcus J. 
Rating:
4.0

Customer did not leave a comment.

any c.  |  First Impressions 
Rating:
5.0

Nothing to say. She was extremely great.

Muniruzzaman M. 
Rating:
4.0

Customer did not leave a comment.

Rita-Rae' E. 
Rating:
4.0

Customer did not leave a comment.

Rita Rae' E. 
Rating:
4.0

I hired an unloader who also drove the vehicle. I knew that if I bought insurance with UHaul, he would also be covered. And the lady at the counter confirmed that; however, the lady at the call center did not know this. She wanted the unloader also to show his driver's license at the counter. This delayed our use of the truck, since the lady at the counter had many customers that day. Please get such communication issues resolved. Thanks

Ravi S. 
Rating:
4.0

Everytime I rent I can't do the mobile checkin or out completely.

Bernard D. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DaeJane R. 
Rating:
1.0

door entry pad was open so I never moved in. Sat on hold with customer service and I go assigned a rental at a different location, but that one never gave me a unit number. I am extremely disappointed with uhaul storage.

Hunter W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EDDIE H. 
Rating:
5.0

Customer did not leave a comment.

DINKISSA K. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

On line drop off didn't work because it said I wasn't sharing my location but I was.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Aulbrey F. 
Rating:
4.0

Waited for an extended time to pick the van up, but the (one) staff was courteous and professional.

Robert K. 
Rating:
5.0

Great customer service, friendly, and always willing to help! Thanks again and if I ever need a storage unit I will definitely come back to them!

Ashley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISA P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANYA T. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
4.0

Customer did not leave a comment.

Jaime A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Customer did not leave a comment.

Nathlie N. 
Rating:
3.0

Make sure rented equipment is on the vehicle (this has happened to me twice at this location now), and put the key in the lockbox for online orders instead of making customers wait in line.

KELLY F. 
Rating:
4.0

That's not a real NPS question

Emily R. 
Rating:
5.0

I didn’t need U-hauls service for very long, but when I did need help I got excellent assistance except for One time! The gentlemen I spoke to made me feel I was a bother to him. I did call him on it, he put me on hold, I thought he was going to leave there for a while, but he came back and thank goodness my needs were met with professionalism and respect!!!!

elizabeth r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terence Y.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nonyamycele R.  |  Overall Experience 
Rating:
3.0

I was charged for 2 rental periods for some reason instead of 1. I do not understand why. I disputed the additional $20 charge online and it said someone will get back to me in 48 hours and nobody did.

James B. 
Rating:
4.0

Unable to take picture of odometer because the tire service light was on the dashboard

CATHERINECOWLES R. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

An improvement in customer service would help.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
4.0

There were no issues so nothing to improve at this time.

BERTHA B. 
Rating:
5.0

The entire process went smoothly and was easy from start to finish. Customer service was great; in and out the door in about 10 minutes.

LLOYD P. 
Rating:
1.0

The location I picked the truck up was not the issue. Although it was NOT the original location I was suppose to go to they were nice enough to give me $100 off, an extra day and 50 extra miles. Got the truck to the drop of destination with a full tank 1 day early with miles left unused!!!! Now Uhaul is charging me for gas and miles. So now I have had to file a report to get a refund!!!! Stressful from Day 1 !!!

MICHELLE M. 
Rating:
5.0

Nothing that I can think of at this time. Thanks.

Alvin E. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

It was difficult to find the van in the parking lot. The serial number was not clearly marked on the outside of the vehicle.

Johnathan W. 
Rating:
4.0

Customer did not leave a comment.

Cherise J. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
5.0

Very satisfied with the service

Jabal Un N.  |  Overall Experience 
Rating:
1.0

The location only had one person working, and he was so slow that I ran 40 minutes behind schedule because he moved so slowly and there was such a long line. I thought it was a quick mobile check-in, but I had to go to the counter to get my key. Then the truck didn't have moving blankets inside, so I waited another ridiculously long time to just ask him about the blankets. So, I was then late returning my truck by about ten minutes because I hadn't accounted for leaving so late. And of course I couldn't fill up the fuel tank because I was running late. So I was charged both a fill-up fee and a late fee. Both of these things wouldn't have happened if the service was quicker.

Katelyn A. 
Rating:
5.0

Customer did not leave a comment.

LANEY L. 
Rating:
5.0

Customer did not leave a comment.

JOYCE S.  |  Overall Experience 
Rating:
5.0

Smooth and easy pickup and return process. No issues and great customer service!

Abby A. 
Rating:
1.0

I reserved a trailer to be picked up at your Wake Forest location. I contacted the Wake Forest office to confirm pick up time and was told the trailer was actually at your Atlantic Ave location. I was never notified of this change. When I went to pick up the trailer, the specific trailer requested was not there. I was given a comparable trailer that was more expensive but was assured the price would be the same. After the trailer was returned, I received an invoice that was for a higher amount than promised. This issue has not been resolved yet. Please see comments regarding equipment breakdown. Overall, this was a very unsatisfactory experience which resulted in losing an entire day of our very expensive vacation not including the additional 3 hours of driving we had to do.

Joseph C. 
Rating:
5.0

The manager was very knowledgeable, helpful and prompt, well done!!

TAWANNA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
2.0

The truck was clean and there were no problems with the truck at all. We reserved a dozen moving blankets and a furniture dolly and neither were available when we picked up the truck! The rep mumbled under her breath at a very low volume and we asked her to speak louder FOUR times—she refused and continued mumbling at a very low volume. No customer service AT ALL. The rep was a little more accommodating and spoke louder upon return of the truck (because the person accompanying me at pick up asked for her name before we left with the truck). I will choose another rental location for my future needs.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Shana H. 
Rating:
5.0

Customer did not leave a comment.

Clarence R. 
Rating:
5.0

Customer did not leave a comment.

Pratik C. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackson B. 
Rating:
5.0

All the staff were nice.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

Christina G. 
Rating:
5.0

I got there 5 minutes before closing. The attendant accepted the trailer and was helpful. I appreciate him allowing us to drop the trailer off at closing. Thanks!

elizabeth N. 
Rating:
3.0

The self check in was confusing, and the area I was in didn't have great cell service so it would've been nice if there was a computer to do self check in with instead of my phone.

Jayla A. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

HUNTER B.  |  First Impressions 
Rating:
4.0

Lock was not in unit, not enough dollies available

WARREN L.  |  Online Move In 
Rating:
3.0

It was a bit frustrating that we had to drive so far to pick it up but I understand that is part of using this service. ALSO, our truck did not reflect the pictures and there were multiple things we had to dispute and take updated photos of. This was time-consuming and made us concerned we may get charged for damages that we had not caused

RONUK G. 
Rating:
5.0

We love this location. Organized and helpful personnel.

Bruce R. 
Rating:
4.0

I was not contacted about my rental prior to the pick-up date, so I went to the location I originally booked and my truck was not at that location even though I had called to confirm it was. The employees at the Capital Blvd location were apologetic and sent me to the correct location, but it was the fault of Uhaul

Kenna O. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Very helpful & kind. Knowledgeable!

sherry r.  |  First Impressions 
Rating:
5.0

I just wrote a comment. Check it out.

sonia P. 
Rating:
2.0

Access to facility, where it was, how to use, was not clearly explained to me at all. I had never used a U-haul storage facility, not at Millbrook or any other. The young man, who was friendly enough, originally told me, the lock and such should be inside my unit, when I had not even been assigned a unit yet. After he took all my info again, which most I had given online, he said he had “checked me in” and gave me my paperwork and told me I could go in through “either door”. I had no idea where “either door was, where the facility was, and he was too busy to explain further. After finally finding my way, I go in and alarms sound when trying to access my unit. I go back to a very long line trying to “get to” this only person in the shop, which is about to close in an hour. I had already wasted an hour just trying to get to my storage unit!! So I just say to him, “alarm goes off every time I try to get into my unit”, and he explains that “I have to check in” before going in to either door, which he had told me earlier that he had checked me in. It was confusing. When I went back another customer had experienced the same confusion, having to go back and clarify. Uhaul clearly needs more help at this facility during their office hours to help their customers navigate, especially their first-time customers, and to help the long lines!!

Anne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene C.  |  Overall Experience 
Rating:
5.0

Very pleased.

Denise S.  |  First Impressions 
Rating:
5.0

Excellent service, professional staff, and extremely clean! Thanks!

Alvin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARQUITA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy R.  |  Overall Experience 
Rating:
4.0

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Angela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONNIEADAMS B.  |  Overall Experience 
Rating:
1.0

Terrible service.

Jeremiah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carstella M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jabal Un N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesenia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charma B.  |  First Impressions 
Rating:
3.0

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn’t know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn’t help much.

Elizabeth P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

boyd u.  |  First Impressions 
Rating:
3.0

Storage was small didn’t seem to be the correct size of what it was supposed to be

Latonya M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Deffany S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

OJaysin C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

chrystal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brett H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chapman C.  |  First Impressions 
Rating:
5.0

Beautiful new facility.

EMMETT H.  |  First Impressions 
Rating:
4.0

Kamesha Campbell made my experience above average. If it weren’t for her, I probably would have rated the experience average. She went above and beyond to try and keep things running smoothly while she had five guests in the store and she was the only one working. She was able to help two guests at once and did it quite effectively despite one rude customer who was slowing things down.

Jesse J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew T.  |  Online Move In 
Rating:
5.0

Everything was great. Renting the Uhaul I had a computer mix up on drop off date but it was quickly fixed. The the move in to the storage from talking to the reservation personnel to the storage location personnel was excellent service was smooth. Loved my experience

SHARON C.  |  First Impressions 
Rating:
5.0

Great service

Devin S.  |  First Impressions 
Rating:
5.0

The customer service was pleasant and warm. The employees were knowledgeable regarding the services that I was looking for and was able to provide me with a unit they fit my needs.

Alesia H.  |  First Impressions 
No reviews have been submitted for this location.

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