Customer Reviews for U-Haul Moving & Storage of Milton

513 reviews

6050 Hwy 90   Milton, FL 32570

(850) 564-7351

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 564-7351

6050 Hwy 90
Milton, FL 32570

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

I can't think of a thing, receiving crew was great. We had to substitute the truck due to the length of time needed and I went over on the miles. Gina was awesome, at getting the mileage and rate corrected. THANKS GINA!

WILLIAM H. 
Rating:
5.0

Provide a smaller trailer with a ramp which is easier to maneuver.

PAUL M. 
Rating:
5.0

Staff is always helpful. Clean easy to use

Jackie for Sandy Sansing Chevy G.  |  Online Move In 
Rating:
3.0

Sweet lady who rented the uhaul truck to me was (ES,B-) She was very nice and sweet but the main problem was the manager she was so rude to me even when I was trying to explain why I was going to be late . Never rent from them again..

MARI-LOIS C. 
Rating:
5.0

A reminder...gas up when returning equipment (or be sure to read instructions fully)....I was just too tired and ended up spending $20 a gallon...!!not their fault!! but aggravating after many hours of hard work.

CARYL K. 
Rating:
5.0

I will keep using. Always reliable

antonio s.  |  Overall Experience 
Rating:
5.0

Great customer service and the facility is safe and very clean

stacy a.  |  First Impressions 
Rating:
5.0

Very busy location. The person that waited on me was very professional and personal. She was multi tasking to ensure quality customer service. I rent from this location regularly and always receive the upmost service.

GREGORY R. 
Rating:
3.0

I first went to another location to book my reservation. they advised me to go to the company store, as they had the trailer that i Needed. while making the reservation the agent recommended I take a different model as they did not have one in stock. I needed a trailer to haul a motorcycle with a wheel choke, The one i got did not have one. I did have a situation that arose that became a problem with tying done the motorcycle.. I have used UHaul to move my motorcycle befor and never hada problem.. Your agent never made no attempt to check any other locations and seemed as those -- Take it or leave it attitude.

ROBERT H. 
Rating:
1.0

Get someone in the office that actually likes their job, instead of being rude and blunt

Guy P. 
Rating:
5.0

The actual Uhaul was a little dated compared to other ones I've gotten. We rented Uhauls from this location on 4 different occasions last week. My husband rented twice and I rented twice. During my two pick up the first occasion customer service was alright but the girl was younger and I had questions and she never really got me the answer and wasn't that helpful with the dolly or supplies. On my second visit which is this one I'm doing the survey on...customer service was AMAZING..the lady working was so helpful. She went above and beyond to make everything perfect for me. She was extremely busy but mutlitasked quite well. I was so impressed and thankful for everything she done to help me.

Jill S. 
Rating:
5.0

They explained everything and anticipated questions. They were helpful through the whole set up process. The experience was remarkable.

William M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

KIERAN S. 
Rating:
5.0

Thanks for all your help

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F.  |  First Impressions 
Rating:
5.0

More inside help

BRENDA G. 
Rating:
4.0

Customer did not leave a comment.

HERBERT D. 
Rating:
5.0

Customer did not leave a comment.

KELSEY K. 
Rating:
5.0

The agent that checked me in was very friendly and even went out in a pouring rain to check the truck.

TOMMY N. 
Rating:
5.0

Every experience (2) here in the past year was a great expeience. Nothing needs improvement from my perspective.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Helen H.  |  First Impressions 
Rating:
5.0

Quick and easy drop off.

Pam M. 
Rating:
2.0

Increase friendliness and customer service. Make sure vehicles do not have leaks in the roof as mine did.

MEAGAN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ROMONA F. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

The app is not user friendly. However, the customer service representative was very helpful with navigating the system and had me on the road within minutes of my arrival. I would recommend this location to all of my friends...and even some of my enemies.

Quentin B. 
Rating:
1.0

Lady in the front was very rude trying to jump the gun on our situation. Terrible service would not recommend

Carly N. 
Rating:
5.0

Very helpful and professional I like coming back here and I will again soon

ALDRIN I. 
Rating:
5.0

Very personal

Amanda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN MARIE C. 
Rating:
5.0

From the great manager to the employees and the spotless facilities, I would recommend this facility to anyone wanting a safe, clean and well maintained storage facility.

Maria B.  |  Overall Experience 
Rating:
5.0

Gina and crew were amazing. Very helpful, courteous and flexible. Will use this location for every move i make.

JAY B. 
Rating:
5.0

Customer did not leave a comment.

MONTRY W.  |  Overall Experience 
Rating:
5.0

Gina and her staff are great!

MONTRY W. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
2.0

I rented truck for 3 hours and it costs me $100. Nor worth it to me. Drove 40 miles round trip.

JOHN K. 
Rating:
5.0

It was all good!

HERBERT S. 
Rating:
5.0

Customer did not leave a comment.

MARTHA S. 
Rating:
5.0

Customer did not leave a comment.

claude k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY E. 
Rating:
5.0

They went above and beyond to help.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

It was easy , convenient and love the drive in bays

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

JUDY R. 
Rating:
3.0

Make sure the. Cargo compartment is clean I had to clean it before I turned it in

WALTER P. 
Rating:
5.0

Customer did not leave a comment.

SILVIA P. 
Rating:
5.0

Customer did not leave a comment.

cindy b.  |  Overall Experience 
Rating:
5.0

I asked to rent a dolly and was told by the representative that there were none to rent. I went out of my way and purchased one just to find out at my destination that there was a dolly for rent in the back of the truck I rented. I believe I should've been told that the trucks come equipped with dollys for rent.

GULESER B. 
Rating:
1.0

I had a pickup truck reserved for 12:30 pm. I got to the store around 11:40am. The clerk had just rented the truck to another customer. She assured me that it would be back by 12:30. I actual did not get the vehicle until 1:15. The I was told I had to get back to the store by 6 pm. This caused some high stress since I was delayed 45 minutes. When I returned the truck at 6 pm the store was open but no one was minding the store. Not knowing what else to do I left the key on the cash register desk. The whole experience is not what I call good customer service.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
4.0

Customer did not leave a comment.

THERESA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Thanks for your service and givening me the space to store my things until i was able to get my house in order.

Derrick B.  |  Overall Experience 
Rating:
1.0

We had to wait over 30 minutes to be helped. The representative kept taking phone calls instead of helping us. Truck was very scratched, very dented, and took multiple pictures of it. When returning the truck, we waited in a very long of returns. Only one person checking everyone in. I went in to see how long we would be there and was ignored by the same employee from the day before and was rudely told to go outside and wait. This whole rental was very unprofessional to say the least.

STACEY P. 
Rating:
5.0

The individual locations were terrific, but communicating with U Haul national was a nightmare. It took hours to get through on the phone, but once through, the problem was solved in less than a minute. The company problem is obvious.

BILLIE K. 
Rating:
5.0

Would recommend the location but rather irritated that I returned the truck with more fuel in it than when I got it and yet I was charged a fuel charge. Also, I think going inside in person would have been more efficient than online.

Brandi B. 
Rating:
1.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

TAMI C. 
Rating:
5.0

This location is very large and has a very streamlined process for equipment pickup and returns. The staff were very fast and friendly. Best rental experience yet!!

BRIAN B. 
Rating:
5.0

I visited this location twice in the past week. The store was busy both days. With this being said, the store manager, Gina was extremely helpful on both occasions. I will return to this location every time I need to rent a truck.

Montry W. 
Rating:
1.0

Gina is NOT a people person. She was rude and short with me and even rude to one of her co-workers infront of me and some other customers. I was asking her for a quote. She literally rolled her eye at me for asking a price before I decided. She was trying to add rental insurance and STILL hadn't given me a quote. She was trying to run a card and everything. Once I booked it, I was very clear that I only needed the car dolly for a few hours. I completely understand that 24 hrs was the minimum. When i returned it a few hours later, they tried to charge me for 2 days because that's how Gina wrote it up. She's unpleasant to say the least. I never answer questions about my experience, but I had to because I was so put off by the experience.

MYLES A. 
Rating:
5.0

Everything was top notch. The staff was courteous and professional. The equipment was well maintained and clean. The store was very neat and organized. The location is very easy to access. While some of the storage units are still being constructed, it appears they are sturdy and weather tight. Keep up the good work.

DANIEL E. 
Rating:
5.0

Excellent customer service !!!!

Yvonne M. 
Rating:
3.0

Trailer pulled very poorly. Tow weight was approximately 1000 lbs with 60/40 weight distribution. Trailer fishtailed and had a wobble. Returned trailer at least 30 hours early and did not receive a prorate.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Friendly staff and great transaction!

CRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

ELAINE R. 
Rating:
2.0

The information given to me when renting the storage unit was incorrect. I was told construction would be done within the month, that was five months ago in the facility is still under construction. Doors were consistently propped open, no consistency in parking area where to load and unload, and the last time we visited the main garage door closed on my dad's vehicle. When reporting to store manager little concern was given.

randy w.  |  Overall Experience 
Rating:
5.0

The general manager there is great! 10/10!!!

DANIEL A. 
Rating:
4.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Leanne F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REMOS Q. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
1.0

You're Company/workers are straight ass

DIANNA W. 
Rating:
5.0

The rep who assisted me had impeccable customer service skills. She went well above and beyond what would have been required or expected in getting my trailer. She even went as far as to find a fuse for me because my tow light fuse had blown. She was extremely courteous, friendly, and professional. For what my opinion is worth, she deserves a raise and a promotion. I believe her name was Es.

RAYMOND G. 
Rating:
3.0

Facilities are great. Most of the staff are sub par and lack any customer dL service skills and seem to not care about the job. It’s a shame because the facilities are great.

Brian M.  |  Overall Experience 
Rating:
5.0

They were very helpful considering our planned drop off site (Fort Storage) refused our drop off due to upcoming expansions. Really! The alternative drop off was fantastic. Very accommodating.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
4.0

Customer did not leave a comment.

Candace L. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Very helpful young lady at the desk that also came out to unhook the trailor.

Samuel J. 
Rating:
5.0

Great customer service.

GARY A. 
Rating:
2.0

I was interested in possibly renting a storage facility along with the truck I rented. But the mobile pickup feature didn't work for the truck and the staff seemed more interested in discussing their lives with each other than talking with me about a unit.

MATTHEW F. 
Rating:
5.0

I can't think of anything to improve that location. It was my best U-Haul experience to date!

TIMOTHY H. 
Rating:
1.0

I brought truck back and day early and was not credit for the early return. I won't use U-haul again and will tell people to use someone else!

DAVID H. 
Rating:
5.0

Customer service needs to be better. I was charged an extra fee for not filling up the van to the exact amount. I filled it up to the count that I drove off the lot. Additionally there was nobody at the counter to return the van. I waited for a while till someone showed up.

DABNEY L. 
Rating:
2.0

Construction was being done the whole time I had a unit. Scaffolding and other large pieces of equipment were being "stored" in front of my unit. There were many other places the construction equipment could be stored. When unit was assigned, the manager advised my unit was in a prime location, yet it wasn't. It was far from the multiple entrances. Also, when setting up the unit, I asked for specific persons to be added as ACCESS and I gave the two names. The manager added them as CONTACT which did not give them access. This was an easy fix of course - I went online and added them myself. Then, the manager lied to my son and said I never asked to add access people to the contract. I will never do business with this facility as long as this unprofessional manager is in charge of it. When setting up the unit, the manager had many phone calls and employee interruptions. She should have focused on the customer, period.

pageo w.  |  Overall Experience 
Rating:
5.0

Gina was awesome. Great staff very helpful and friendly

Stephen B. 
Rating:
3.0

The sales person . Said we get our deposit back when return the truck back in cash. We'll that was a lie .. they tired to give a check instead...

MICHAEL B. 
Rating:
1.0

was told one price and billed and over billed

RANDALL O. 
Rating:
5.0

U-Haul of Milton much improved from when I first moved in. Secure and very clean. Gina the Manager was very helpful in working with my move out. Thanks

Ed M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan K.  |  First Impressions 
Rating:
5.0

It was a wonderful trip a thousand miles, the truck was in great shape and was very clean. I would use u haul again. The service reps were great

ROBERT E. 
Rating:
5.0

The truck had a problem with the RPMs it kept raising and stalling out. I also put gas in it before I dropped it off so I am not paying that $28 fee. That truck had gas in it when I dropped it off

Michelle P. 
Rating:
1.0

I got charged for a extension rental truck that I turned in

Angel W. 
Rating:
4.0

Customer did not leave a comment.

JACQUELYN M. 
Rating:
5.0

Customer did not leave a comment.

DALLAS B. 
Rating:
5.0

All excellent

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Easy pick up

DONNA D. 
Rating:
1.0

Location did not have the equipment I reserved (appliance dolly) despite being one of the largest uhaul locations I've ever seen. Also most importantly, the hitch was not tighter at all on the ball and came off before I even made it out of the parking lot. Wasn't even hand tight. This is the only job the individual had and he failed to do it properly. Luckily it did not cause damage as I was at a very low speed.

Brett B. 
Rating:
3.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Gina and her team have come through for me again and there is no better location or service than found at their Milton store!

CARA D. 
Rating:
5.0

Professional and courteous staff

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

All of your personnel were very professional, explained everything well and were friendly with good attitudes.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR L.  |  First Impressions 
Rating:
5.0

Give lessons on how to back up trailers! lol

ROBERT H. 
Rating:
5.0

Excellent support staff, Gina was extremely friendly and helpful in obtaining my units. She walked me to the units and made sure that they would meet my needs. Quick processing and set up auto-pay which is extremely convenient. This is the Mom and Pop attention you want despite the size of the operation. Thanks again and will be using this location for a long time. Definitely recommending to all my friends.

Robert M.  |  First Impressions 
Rating:
5.0

Customer service at Milton was some of the best I've ever seen. Gina in particular was fantastic and a genuinely amazing person. I will certainly become a return customer at this location.

ANTHONY E. 
Rating:
5.0

Very efficient

Catesby M. 
Rating:
5.0

This was not my original location. Originally I had a 15 foot truck from the dog mouth location and somehow it was gone when I got there at my scheduled time of 930. The lady at the desk said it was double booked...... how that happens I do not know. If I wanted the next size up, I'd have to pay significantly more since it would be a 26 ft truck. She was great in calling the lot on highway 90 and was very pleasant as were the employees at the highway 90 location. The fact that I had to pay almost twice as much for a truck because the system messed up was unacceptable. I had a limited window to get myself and my son out of his father's house while he was at work to avoid complications and had to have all of my friends pack their cars with things because the 10 ft truck was too small. Bottom line is the people we EXCELLENT, the system and rental was unacceptable.

KRISTIN L. 
Rating:
5.0

Gina and her crew are awesome. Very professional and on top of things.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

JANET W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C.  |  Overall Experience 
Rating:
5.0

The staff were so helpful at this location. Es made sure I knew how to access the building and work the doors, explaining it all very well.

Ben W.  |  First Impressions 
Rating:
5.0

The whole staff was both friendly, and helpful. Their service made the entire experience run smoothly and efficient during a chaotic time for me. Thanks all!

Timothy N.  |  First Impressions 
Rating:
2.0

The manager was great very friendly but service was poor I had to wait on someone to get trained on computer which wasn’t too too long but was in hurry to get home and finish packing bc I had to have my stuff back by 5 pm on a Wednesday the Manager was kind enough to let me unload a little earlier thank goodness bc they were waxing floors also not many entrances for u to pull up to unload stuff and not enough 5x10’s I had to use 2 separate storages which thankfully was across from one another so it worked out okay got in trouble for pulling into the garage too long we hadn’t had but like 10 mins and didn’t have everything unloaded yet and had to move vehicles out to parking lot also got in trouble 3 mins later for using too many dollies which only reason we had so many is Bc we had to unload stuff to move vehicles so I had to hurry and unload the dollies while pregnant so I could free them up to put back in garage while my help was moving stuff to and from vehicles in parking lot so it was a bit of a mess and I’m completely exhausted I honestly was scared at one point that I was having a miscarriage from putting my kitchen table into a 5x10 storage by myself which was half way full of stuff already so yeah it wasn’t the best experience I was actually excited about going there bc it’s the newest one around but there’s no way to get in at the moment without contacting the office and having them open the garage door supposed to be getting fixed soon and the hours suck as well Right now hopefully they will stay opened later sooner! But I’m normally not a complainer but yesterday was the worst but once again the lady’s in office was extremely sweet and helpful!

Crystal G.  |  First Impressions 
Rating:
1.0

they lied about the cost of the small unit said it was just under 78 a month and then went to pay for the month and it was right at 100 for the unit from where they added all kinds of things that went with the rental and would not subtract the items that was not needed or wanted said it was policies. Then when trying to go to unit had to get them to unlock the doors and they would unlock the ones at the opposite end of where my unit was which made for a extra long walk to move everything out. So no I would not recommend this place.

Marie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa F.  |  First Impressions 
Rating:
5.0

Cordial staff who exceeded their professionalism. The store manager Gina was a delight.

Vivian C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice W.  |  First Impressions 
Rating:
5.0

Gina was very helpful

Nastassia R.  |  Overall Experience 
Rating:
5.0

Staff was really nice and helpful show me around so I can make a decision. I would definitely use this place again.

James H.  |  First Impressions 
Rating:
5.0

Lexi was absolutely helpful and made our experience at uhaul easy and hassle free! Great customer service!!! Thank you!! We got exactly what we needed at a reasonable price. Would definitely recommend this place to others!

fredrick g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shawn H.  |  Overall Experience 
Rating:
5.0

Incredibly helpful staff, especially the GM Ms. Gina. They were very accommodating and knowledgeable. Happy to do business with U-Haul again due to the standards set at this location.

SETH T.  |  Overall Experience 
Rating:
5.0

Never had any issues getting in my unit. The staff was always friendly.

Angela L.  |  Overall Experience 
Rating:
5.0

Very professional n courteous staff which made our move to Pensacola super smooth!! Gina the manager is top notch!! Kudos to y’all! 👍🏼😍💙😍👍🏼

Vivian C.  |  First Impressions 
Rating:
5.0

The General manager took great care of me and all my needs and even went above and beyond to assist me in anyway possible.

KERRY Z.  |  First Impressions 
Rating:
5.0

GM- Rhonda is awesome!

shannon m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pam H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derrick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marrie F.  |  First Impressions 
Rating:
5.0

The gentleman that helps Gina was fabulous. So was Gona nd the lady that check us in when we return our truck! You have a great team!

Cindea C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul k.  |  First Impressions 
Rating:
5.0

Staff went above and beyond

Robert C.  |  First Impressions 
No reviews have been submitted for this location.

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