Customer Reviews for U-Haul Moving & Storage of Minot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Minot

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MICHAEL O. on

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Very professional, courteous staff.

wayne s. on

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Amanda V. on

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Nakoa B. on

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David L on

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Very informative staff. Answered my questions quickly

Tasha T. on

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Donald B. on

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Ira L. on

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it was fast.

NAOMI S. on

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Dan C. on

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Aaron Heck made our rental painless. He was easy to work with. Our return check in was fast. Thanks again.

MARY A. on

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No smoking in the rentals or clean them. Or have cars only that are non smoking. The short time in the car gave me a headache.

SAMSON A. on

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I asked for a motorcycle trailer with the wheel lock. The morning of pick up I again asked for a motorcycle trailer and was again told yes that was that I was getting. I foolishly trusted that the individual was competent and hooking up the bike trailer, and when I got to my destination I found that it was not the bike trailer (which was sitting in the lot when I returned that night) but was instead a normal flat bed with walls. I called the Minot location to see if o could switch it with a moto trailer at the Fargo location and was told that I would be charged a large sum to do so and to basically to make it work. Just and overall infuriating experience.

Steven H. on

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James D. on

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NANCY M. on

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Very professional and very helpful in selecting the size of vehicle we needed

TERRY M. on

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PAUL G. on

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Jennifer C. on

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get some sort of claim assistance in place for when your U-hauls are being used in an insurance claim. When there isn't something in place it puts issues with both your customers and getting paid in a timely fasion from such things. The Treatment I received from one of your associates Crystal at the location of my rental was terrible and an absolute dread to work with, she showed no concerned for my unique situation and offered no help in resolving the issues but instead chose to not take the time to listen to my full situation and offer resolution, only blame and lack of knowledge on what I should do when it came down to it her only concern was to threaten me with pulling money from the card that was used (all though it was not the one to be used for the full payment of the rental) and to reposes the rental. Strongly suggest someone looks in to her behavior with customers and how she can correct poor customer service she allowed me to experience.

cory b. on

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Have used this location several times for trucks. My family also has a storage unit here. We have never had a negative experience with this location.

Marty T. on

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Maurice W. on

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Kathy C. on

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Dariana B. on

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Be more upfront about the fees that will be charged. First of all, I signed up for secure insurance at $14 but was charged for secure plus at $28. Then, I wasn't notified about there being a $10 charge for using a card to pay. If I had known that, I would've used cash. Overall, I'm disappointed. A move that I thought would cost at most $50 turned out to be around $80. By the way, do I just not get my insurance deposit back? There was not a scratch on the truck and the employee made no note of any damages.

Douglas A. on

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karey b. on

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Thanks for your assistance with my last minute decision to rent a U -haul, it was raining and you found me a enclosed trailer. Thanks.

Ruth H. on

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xiaocheng y. on

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Linda M. on

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MARK K. on

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Greg H. on

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Lisa L. on

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David P. on

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I appreciate the education on how to load and unload. made the1800 mile trip very smooth

Janel F. on

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Worst experience ever. Made reservation.. then seemed to disappear.. then didn't have the storage unit set up after several phone calls being assured we had one , manager was to call back . To address the fact we had nowhere to put our items once we got the uhaul back . no call , no one gave message , had to call again have us a tiny unit because that's all they had left , had a dead rat in it. Trying to address bye problem with management is a joke

Laura M. on

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I had prepaid and registered! When my son and daughter went to pick up the trailor they where charged again! Only after i sent my daughter a copy of my invoice where they able to figure out what was going on! By then i believe everybodys patients was shot and it was not a pleasant experience! However, i ordered a 2 wheel dolly and one was nor available and was upgraded to a full car trailer! NICE!!

Kelsey D. on

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NIGEL P. on

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There was some confusion checking the trailer in. I was repeatedly told that I owed an additional $28 and some cents for an extra day if use. However, I had arranged for an additional day of use when I picked up the trailer and was told that I there would be no additional charge. I kept repeating what I was told when I picked up the trailer and I was finally told everything was good and I didn't owe additional rent. Not sure if the problem was the U-Haul system or the employee. The facility was one of the cleanest facilities I've witnessed for a U-HAUL facility.

Karen S. on

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Daniel E. on

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Double check hook-ups

David O. on

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Erik M. on

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I pulled up and the female employee immediately assisted me in turning the truck, took 5 mins while she checked the truck out. It was fast and easy.

Travis S. on

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Wayne H. on

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LaVerne M. on

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Linda M. on

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Liza F. on

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Couldn't pick up at promised time. Had to help another customer unload his uhaul so I could get the uhaul. The check engine light came on 2 hrs into the drive. Then y'all charged my charged my card for gas even when in the contract it stated to fill where I received the uhaul at. Not pleased at all.

BRYAN S. on

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Gary B. on

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There was a dolly and blankets in the back of the truck, the people that moved our equipment had their own dolly. They moved the u-haul dolly to enable them to slide some shelving along the wall of the truck. When returning the truck I was charged for the dolly because the workers broke the seal. Next time I will request u-haul remove the equipment I didn't request.

Allison M. on

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If I was comfortable recommending your services to a friend, I would recommend this location. However, due to your company's inconsideration with honoring my reservation, I will not be recommending U-Haul to anyone.

Amy C. on

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Carmelle C. on

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Truck had damage to left upper roof side that was taped from prior usage and I get charges( there was even old tape holding piece in place). Thought I purchased blankets with my 900 invoice and then was charged 269 $ for blankets.

Mike P. on

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Rod R. on

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Matthew P. on

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This experience was 1000% better than the experience I had on March 3rd when I rented a cargo van from the same location. Thank you for the VIP credit and for the customer service improvements. I will continue to use your location going forward.

john b. on

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Mario L. on

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Clean inside and outside of vehicles better...didn't even do a walk around of the vehicle.

Dwight H. on

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personnel were very friendly and helpful and the turn-in was fast and easy.

Matthew P. on

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The counter clerk was quite unprofessional and difficult to understand due to the large was of tobacco in his mouth. The truck on the contract was not the truck I was given, creating the wrong mileage and fuel amount, which was eventually resolved, but took much longer than it should have. In the future I will use other UHaul facilities in town due to the unprofessional and inaccurate nature of the staff at this store.

Austin H on

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very professional and friendly

MITCHELL m. on

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When I dropped the vehicle off, I was told I would be charged a $25 fee for it being "dirty." It was clean. Never using U-Haul again.

Greg S on

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Very secure

Sonja C on

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Great, no issues

Tamara R on

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The reservation process was okay - I was dissapointed the my credit card was charged several times. My experience is not complete until I have my boxes delivered to my destination in 3 to 4 months.

Sierra B on

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The guys were very helpful and the facility was clean.

paul h on

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Staff not friendly or helpful. The 24 hr access in not worth the money because you can not unlock the large doors for moving in or out large items.

Geofrrey A on

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No.

RONALD D on

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Awesome.

AUGUST R on

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Happy with the storage. Extremely disappointed with the truck rental. They have lost our business and any others I can save from dealing with them during a military move.

Delia L on

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After finally receiving my ubox I was continually charged monthly fees, etc. due to computer errors. I had to call to many times to count to fix all of these issues.

CHRISTOPHER T on

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The staff was very helpful and friendly. When we realized we did not have enough room they helped get a second unit close to our first.

MICHAEL V on

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Everything was great!

DAVID D on

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The site manager`s customer service was very condescending, when spoken to, not helpful in advising what kind of vehicle to rent charging people extra for 24h access has to go.

KAREN C on

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The female representative was very thorough and very professional! Thank you!!

CATHERINE D on

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Im appalled how my rates for storage continue to raise. Very disappointing.

Matthew L on

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Everything was good until they were delivered to the Minot store. They do not answer there phone and corporate does not know whats going on. Each time I called I was transferred 4 times.

MICHAEL V on

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Excellent experience, friendly staff

PAUL S on

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Would have liked the 24hr access more if big doors could have been used. Small side door made it almost impossible to move large items in/out. Moving2another storage area. Only negative In 15 months.

Delia L on

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Ubox was lost and over 3 weeks late. Charged multiple times for a product I did not receive for weeks. I was put in hold and transferred from person to person. Will never go back!!

Teresa S on

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Very unorganized and inefficient processes and staff.

MEMORIE A on

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I was denied access to my unit that I already paid for and never was able to use my U-Haul unit, basically paid to pick my stuff up in a U-Haul, drive around with it, and drop it back off at my home.

KEVIN K on

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Satisfied

CHARLES S on

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EXCELLENT

CIARA P on

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Tyler was very helpful. He acknowledged me as soon as I walked in even though he was on the phone with another customer. He answered any question I had and gave me all the information I needed.

DAVID L on

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Don`t appreciate having to pay extra to access my unit after normal business hours.

Robert L on

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Great customer service. Would use this service again

REYSHON L on

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Wrist experience I have ever had.

ANNE M on

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Good

SCOTT T on

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Great people to work with.

SCOTT T on

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Staff was helpful and showed me a number of options.

JOSH S on

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My issue is I paid for the month of May and moved my stuff out and closed my account 9 May. I feel I should have been prorated my $$ back for the 22 days I did not occupy the unit.

TAAYA D on

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The facility and staff were very pleasant. I`d definitely recommend it to anyone in need of these services. Nice clean facility with a very helpful and friendly staff!

AARON K on

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Personnel were rude and very unhelpful.

BRADLEY A on

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Staff was easy to work with and was helpful with any problems.

ITALY R on

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Average services with nothing drastically wrong or exceptionally great. Felt the manager had a bad attitude and needs to work on his people skills.

RONALD S on

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KEVIN F on

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The staff was awesome and always helpful!

KENNETH K on

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m

ERIC D on

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Great job minus my unit smelling terrible due to one of the surrounding units

ANDREA G on

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Lyle was a great manager of this facility he worked with us when we needed the help

CHRIS W on

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The associate Ben is a fantastic employee. I highly approve of him and his service. Excellent quality of employee and I will definitely recommend this place to others.

MORGAN F on

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No complaints.

PAUL R on

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Nickle dime effect. You need to give the new customer a heads up a list of the requirements, you failed to do so and sort of hit us with this on the spot.

SANDRA C on

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I believe UHaul storage facilities are the best and I will always use UHaul storage if possible.

THOMAS K on

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Awesome

TAMATHA W on

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Thank you for helping and working with me. I surely appreciate all you`ve done.

COURTNEY B on

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Far too many issues with billing in less than a year with little concern from the employees.

SERGIO H on

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specific conditions for rental unit and incidental costs for FREE storage were not identified initially

GABRIELA Z on

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Very high security storage facility.

BRIANA M on

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The staff was always helpful and friendly! The place was awesome I felt like my items were very secure!

GABRIELA Z on

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Great experience

MORGAN F on

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Great customer service

THERESA L on

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I like that could park my vehicle to my storage unit. I found the storage carts very helpful to haul stuff to unit. The sliding doors are a plus while entering storage unit.

AMBER L on

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The owner/boss, not sure which wasn`t very polite or helpful. All other staff was great

LAWERENCE J on

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I don`t understand why I had to pay a full month for storage that I didn`t use for the full month. Other storage places prorate the days in storage.

METAL MASTERS C on

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Lyle and his staff would extra mile to make you feel welcome so yes i would and will tell my friends thats the only storage company to use in minot

PEGGY T on

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So far my experience has been very good. The staff was helpful in answering my questions

ITALY R on

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Manager was rude and not helpful. Sold a unit to a customer ahead of me even though he called me to pick up the unit.

BRADEN S on

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Will use again

justin w on

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The box was fine but we told the u haul workers multiple times to not send the box to OK. Wd wanted to store it in Minot. WITHOUT OUR PERMISSION THEY SENT IT TO OK!

KELDA O on

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The unit was hard to access, and lots of turns to get out to the car to loaeasier to access, as we had a lot of stuff to load, and hard to make small loads on the carts

NAOMI W on

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I think everything was great

EDWARD H on

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Staff and Facilities are great!

PAUL S on

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We were looking for a storage unit on Easter and what a surprise we had to find this business open and having just what we needed. Totally happy!128516

BRIDGETT M on

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The staff were friendly, helpful, and polite. The storage unit and inside walking area were clean. The $10 for 24 hours access for the month, was worth it.

DIANE C on

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I like that there secure n heated

JAYME C on

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I didn`t like the the rates have changed on us so many times. It got to expensive. Not to mention the first change in price happened a week after we rented.

KYLIE T on

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The only thing that really concerned me was the break in, that made it feel not so safe to me that whoever it was broke into multiple units. But clean and good payment system

MIGUEL F on

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Would have been nice to know that rate increase would be going into effect when I accepted storage units.

MARIA S on

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Was very disappoint that my unit was rented out before I even had a chance to turned it in..

CAROL T on

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The guys in the office were rude and very unhelpful. Other than that everything else was good. Clean units and very lighted and secured. Just wish the staff was friendly!!

JINNY J on

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Excellent service from the staff. Clean facility, very convenient. Definitely would use them again.

PAT B on

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VERY EXPENSIVE THEY CHARGED MY BROTHERS CREDIT CARD WITHOUT AUTHORIZATION????????????? ILLEGAL I BELIEVE, BUT I MUST FORGIVE.

DIANE P on

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The gentleman that helped me was very friendly. There was another man there, and he was very indifferent to everyone. His attitude was very unwelcoming.

DENISE C on

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24 hour access was not explained to me and when I arrived after hours with a U-Haul truck to unload my furniture. I was unable to until the next day during business hours.

ALLISON T on

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I was very happy with my service

MINNIE C on

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The guys that was there on my of arrival so nice they took time to answer all my questions and explain things to me overall my experience was great.

RACHEL B on

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My u-haul storage experience was very good.

JAMES B on

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I like the junk pile for customer`s Somebody through away just the item I needed that I couldn`t find anywhere else.

KEITH L on

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I should not have to pay extra to access my stuff after business hours.

KEISHA W on

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Very good customer service !

ADAM V on

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Service was great but the parking lot is not paved and was very muddy...horrible

KEITH L on

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Had a storage unit for about a year, never a problem processing a payment, no damage to my property, no negative experience whatsoever.

MARY F on

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I lost a red dolly there. Did anyone happen to find one last September. My daughter was supposed to ask and she never did. THANKS Mary Frost

KEITH L on

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I shouldn`t have to pay an extra charge for 24 hour access to my storage unit...

RICHARD E on

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the only thing is the bill. it does not allow you to pay it early. the only way is to set up auto pay. I don`t think that right

MARK T on

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The service and facility are excellent. I can`t believe how clean the storage units are. My wife and I are VERY impressed.

JAY W on

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Site looks much improved over past year.

JINNY J on

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Excellent facility.

TAEHO C on

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Excellent. Quick and easy.

DEBBY A on

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Staff very helpful and friendly. No waiting in line for service. Quick service.

KAMERON K on

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My only concern is that I could never reach the office by phone. Once I actually showed up in-person, everything went well.

KARA H on

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Very professional

TASHA G on

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Very good staff and very helpful

EMILY P on

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Great storage place!

JAMES H on

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The staff was very helpful and professional. They had our best interest first. We would definitely use them again. Thank you. Jim Heilman

JENNIFER V on

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Fast helpful nice knowledgable

GIAU H on

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Girl relied on coworker to help on computer causing delay. Took 30 mins. She didn`t know how to work the register, didn`t give me my contract, didn`t know how to print

DOROTHY T on

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good service, no problems

MICHELLE H on

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Very friendly people

SANDRA C on

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I was VERY pleased with your service and I couldn`t believe how quickly you got it from MN to ND !!! I would highly recommend your company for this type of move. Thanks so much! Sandra

KEVIN G on

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I used 7 days this month and you charge me full price. There better not be anyone renting it this month than double dipping crooks.

DYLAN W on

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This uhaul storage was literally so easy and had helpful staff, I`m still in shock I moved into a unit so quickly. It`s super clean and I feel good knowing how safe all my belongings are!

JAMES H on

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The staff and the facilities was excellent. I would recommend this location to anyone. Great job. Jim Heilman

DENNIS H on

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The storage units are indoors in a well lit heated building, a nice choice in the bitter cold of North Dakota.

MICHELLE H on

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The staff was unprofessional every time I attempted to reach them. They did not give me proper access to my unit and told me Oh well when I called to get it fixed.

RANDY C on

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The service was excellant, facility was immaculate. Thank you

KEVIN G on

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I bought a 24hr access card which didn`t work so the alarms were set off. After all my troubles and a night of moving stuff they left the original lock on it so I couldn`t even get into my locke

BRENDA C on

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They did not call us within 24 hours after we got the e-mail saying our U-Box was here.Call center never gave them my messages,I called two days in a row! We finally got through and got our U-Box.

CRYSTAL R on

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Thank you uhaul staff

JOAN W on

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They went out of their way to accommodate me in a very difficult time for me. I appreciate all their efforts.

JACQUELINE F on

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Outstanding assistance in Minot ND with Lyle

PETE M on

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One complaint. The card check-in closest to my unit was broken for more than 2 months and still is. Mgmt is aware that it is broken.

JAMIE G on

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great

ADAM K on

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The facility is in great shape and the staff were friendly and helpful. Great experience.

ANTHONY R on

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Great service!

CHRISTINE M on

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The service was fantastic. I would absolutely recommend this facility to anyone in the Minot area looking for storage.

DARRICK B on

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Very friendly with Grace. She is very helpful. Clean and courteous

CRYSTAL R on

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I had a great experience and thank you very much for the opportunity to move my stuff in.

NATHANIEL T on

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When I was doing the paperwork, the guy kept telling me all the different things they required. The cost ended up going from $54.00 to almost $80.00. After all of that, my security card didn`t work.

MARK M on

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Stuff came away with a smell.

DOUG L on

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No covers for U-Boxes at time of pick up so had to load furniture to trailer unload at U-Haul. Double work, behind schedule. Ridiculous at best. Should have been a discount for delay.

SHANE S on

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Thank you was very clean and respectable place very well upkeep and i feel good about choosing Uhaul.

SARAH H on

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staff forgot to send it until after I called in 9 days later to inquire about it and it was still at the facility.

KIRIAT P on

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The WORST service, BY FAR! Arrived 3 1/2 weeks late, they even broke into the boxes before finally delivering them. Complaint never gets to anyone that can resolve it. I`d NEVER recommend to anyone!

MONIQUE M on

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very awesome and delightful to have good customer service

KATHRYN M on

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The boxes didn`t close, they didn`t come with the guaranteed moving pads.The tow dolly I reserved a month ago was only available and hour and a half away, with less than 24hr notice.

JASON B on

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Don`t like walking through mud between the customer service desk and the the storage rooms.

LYLE K on

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great people, will come back many more times

MARCIA L on

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Very friendly group of men

ANTHONY R on

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Quick service and helpful staff. Nice facility, my stuff is well secured.

CALEB F on

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Excellent customer service, very clean and well lit storage space, very friendly employees, would recommend to others!

DONNA R on

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Bret and Lyle were great to work with. We are excited to have such a fantastic storage facility in Minot!

DUFFY M on

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The staff both in Minot and in West Seattle were very helpfull. The manager in Minot went above and beyond to make it as easy for me as possible.

PAUL G on

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no comment

THOMAS B on

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Mr Bret Hanson does a very good job in handling customers.

PAUL G on

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Staff was very helpful and able to schedule me with short notice.

RON O on

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The gentlemen that helped us was very helpful and friendly and knowledgeable in every thing we needed

SCOT R on

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Registration is cumbersome. Also, I wanted to keep the Uboxes at my location on-site. They don`t have a way to unload the Ubox from the trailer in a city the size of Minot? One would help

DENNIS S on

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great service, friendly and knowledgeable staff

OBINWANNE E on

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I would recommend this service especially if you want to move a long distance and you don`t feel like driving. Got quotes from other competitors,,U-haul was cheapest.