Customer Reviews for U-Haul Moving & Storage of Minot

Don't have someone who doesn't know what they are doing mess with the wiring of someone's car. I have a broken tail light, a broken housing case for my tail light, and my sun roof now does not work because of the guys who tried to instill a hitch and wiring on my car.

Everything was exactly what I had hoped it would be. Your People, equipment, and facility were great, easy to use, and well stocked. Keep up the great work.

The hours are a little off for the indoor units we just make it work.

Awesome service

make they take junk out of back if you not planning to rent, I never looked before taking, ended up paying for hand cart that was in way, broke cheesy tie strap from bumping, that is the trap !,got me for 14.00 even after showing picture of the two way better carts I already had

Dolly was/ in need of routine maintenance. It was not damaged. Minot is attempting to pass charges for damages when previous repair work by u'haul was insufficient and unsatisfactory. I should not be charged for routine maintenance and normal wear and tear.

I had gone in and paid my bill early and like a week later I'm getting a e mail saying I haven't paid .I was out of town and wasn't sure what's was up I know I paid it .and was getting letters about late fees.so ya I'm not gonna have bad marks on my payment history when I have worked hard to build my credit

Excellent

Good job.

Workers were pleasant and met us upon arrival to help

Equipment had bald tires. Employees were extremely unprofessional. From the gal that checked me in to the one that hooked the trailer up both were horribly rude.

Both gentlemen that helped me that day were awesome and super helpful, would definitely recommend

Staff was friendly and hot us the units we needed right away.

I was billed for an after hours drop off fee even though i dropped both pieces of equipment at 4pm and was checked out by a uhaul representative during business hours.

THIS check in process was the fastest ever. Sometimes, though, it gets a little drawn out.

Well.... you have great service .... the equipment I rented was well kept and in great running conditions. Great experience. ty I'm satisfied with overall service.

Have another option other than the e-turn in for the return time. If the location service is not working and you call on the help line, you are transferred and then the call is dropped and before you know it...it's been forty minutes and you are still waiting. The office is good, the phone service needs to be improved

I thing the trailer door should be lubricated and safety chains Shortened to prevent it from dragging on the road.

The truck we had was "cleaned", but it was sticky from the cup holders to the floor. Due to COVID, I expected more with the precautious they say they are taking in cleaning the vehicles.

Was a great experience overall, nothing to improve.

No hassle. Quick. Efficient. Helpful.

Everything is good .

The manager at this location is very rude and unprofessional.

Friendly staff, drop off was very easy and fast.

The lady was very rude and disrespectful

Excellent . Thanks much !

My only complaint is that I had to pay for 4 - 5 day rental when I only used it for 1 1/2 day - that is excessive and very disappointing

Service was great.

Nothing at all I would think, the General Manager is one the most knowledge person in that position I have every seen and he run a tight and well organize ship.

N/A

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The vehicle I had reserved was not available when I arrived to pick it up. There was one 10' truck on the lot but I was told it was reserved. So I was basically told too bad. I asked why I can't have the truck on the lot and told again it was reserved for a 1pm pickup. It was 10:25 am and my reservation was for 10:00 am . I asked if could rent for 2 hours. The agent finally agreed. So I paid full price and had to rush my move because the truck I reserved apparently was not returned.

The pick up location was not open and had no one to contact, pick up happened an hour and a half late as a rep from another dealership came out.

The motorcycle trailers are marked (5x7 and 5x9) on the trailer itself. But NOT in the U-haul computers. The agent had no idea what I was talking about when I said I wanted the 5X7 open trailer. This created some confusing back and forth that could have been avoided if the trailer's id matched the computer.

In and out quick and to the point.

Seemed that a lot of debris and items where left on the floors for several days and weeks. To provide a garbage can inside would be helpful.

Great staff

All employees should be like Zach! He is friendly, helpful and knowledgeable.

Box took forever to arrive. Never received a call the night before or morning after, called twice finally received a call at 3 telling me I'd be there in the hour. Boxes looked like they were gone through and items are missing.

#1. I had a breakdown on the road with my truck and they still charged me $30 late fee. When I called 1-800-gouhaul I was put on hold for over an hour, so I just hung up.

I think being charged 2 days for a one way that took 6 hours is wrong

Everything went very well.

Thank you and highly recommend because of the clean place & great service. Thanks again.

I will never use uhaul again. It was rhe worst experience and the most expensive storage of anywhere in Minot, North Dakota. I am teling everyone I meet to never use uhaul.

Called and girl was going to hold a 10x10 unit for us got there 10 minutes and got stuck paying more for a 10x15 cause the United she was going to hold wasn’t held for us very disappointing didn’t offer a discount on unit we took or anything to try and make it right

Unable to obtain a copy of my move out date for my records

Very nice young kid helped me all he could in Minot ND when I arrived late to the storage facility. I would like to thank him for all that he could do. That's a plus ➕ when dealing with the public. Very grateful for that!!!!

As a first-time U-Haul truck and storage renter, I was very relieved at how well the experience went. After bringing a truckload of belongings across the country, getting it unloaded into a storage unit and turning in the truck were very easy to do and the people were very helpful. Thanks for a great experience in slightly less-than-ideal circumstances.

Thank you!!😊

Lyle, my main concern is that your attitude towards costumers is apathetic and condescending. You were rude to my fiance when she asked if there was a dumpster in the area. It didn't seem like had any interest in helping me. You seemed bitter that my trailer rental included a complimentary month of storage and when I asked for 10 x10 x10 you told me that the only unit available was a 5x10x10. My friend checked in less than an hour later and was given a bigger unit. Based off that experience I would not recommend using this facility to others.

Extremely quick and easy process

Great

The lady who helped me yesterday was Soo helpful and made my experience very smooth tried to get your name but phone was transferred to answering service and they didn't know . Thank you:)

Highly recommend...

Fit my needs, cost of the storage was increased which sucks. But i get it...overall, clean secure and none of my stuff got wrecked...good stuff

None

Had a really hard time returning my equipment because of another location. Michael and shawn were wonderful.

Did everything on-line no problems GREAT!

U-boxes are a great option for short term rentals and if you need them delivered too.

I had a very enjoyable and problem free experience with you all for the past 3 plus years. Thank you so very much. Continue to be Blessed.

Storage unit and access was good.

Very happy with the staff, facility, and the amount of time I was able to store my belongings there!!

Profesional staff and very friendly.

This visit was to upgrade my unit to one of a larger size. The staff was extremely helpful in making this a quick and easy process.

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No issues what's so ever. Pleasant experience all around.

The only person that was even remotely professional and did not have an attitude the whole 8 months my things were there WAS the manager. Until you get a better employee base id never reccomend this

I would recommend.

Very pleased

Very clean and nice storage.

Hello

Excellent customer service

Good Job

K

No complaints! Guys were very helpful and professional! I would definitely recommend

Initially informed that military doesn’t get a discount, but upon moving-out informed that military does get a discount, was not reimbursed. Office staff alot better since initial check-in Feb 2018.

I had difficulty with the different companies talking to one another so I almost didn't have a place to store my stuff when I moved. They also raised my rates a few months into my contract.

Was great using U-Haul but long wait time to be helped and already had a reservation but was not able to complete the pickup on my phone

Communication from phone calls to the actual drop off, need improvement.

very good service

Long wait no answeres from tech's was being asked to pay before I got when it says no deposit required.. asked to pay a full month for less then 20 days of use

Great facility, great people, great service!

Despite renting a large unit and paying for two $800.00+ trailers, a simple $19.95 box issue was handled poorly by the management. Returned a tv box unused- had no receipt so no $.

Great to do business with

Dont limit feedback to 200 characters. Typed my experience and was cut off. Dont ask for true feedback with a limit on the comment.

I wish the rent was prorated. We cleared out our stuff before the end of the month but were charged for the entire month; my only complaint. And I know it's company policy-just something to consider.

none

Fantastic facility... great staff... will definitely use them again.

Good

2 weeks into my rental I was told that my storage unit was empty, found vacated. heart dropped and wife in tears because ALL of our stuff was gone. Fortunately it was a mistake and it was all there.

Thank you!

Sometimes staff were very busy and it took a while to be helped. Also since the storage doors are open during business hours and it is cold outside, some stragglers come inside that are not costumers.