Customer Reviews for U-Haul Moving & Storage of Minot
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Minot
kristen C. on
Customer service was excellent!
Jerome L. on
Nothing everything was great. Thank you
Jay P. on
Employees were friendly and very helpful. Great experience.
Scott R. on
Excellent service!!!!
Joshua M. on
Lights were checked by uhaul personnel. At around midnight in a heavily populated state, we checked them & had no running lights. Continued on with flashers on towed vehicle.
Joshua D. on
Great group of employees!
Ruby H. on
Great
Sarah B. on
The truck bed needed shoveled out. It seemed like it would have been easy to do this before we got there.
Kim C. on
The lady who helped me yesterday was Soo helpful and made my experience very smooth tried to get your name but phone was transferred to answering service and they didn't know . Thank you:)
Collin K. on
Highly recommend...
David G. on
Keep up the good work
lindell K. on
Completely different experience than picking up the rental. The employee came out to greet me and do everything outside, which took 60 seconds. It was also -5 degrees!
Larissa B. on
The inside of the truck smelt like cigarette smoke. The steering wheel especially. My hands had that foul oder every time I touched it. I had to wash my hands each time after driving it.
Gerald S. on
Fit my needs, cost of the storage was increased which sucks. But i get it...overall, clean secure and none of my stuff got wrecked...good stuff
Trevor S. on
None
Kyle F. on
I arrived at closing to do an after hour drop off I did not see any signage on where to park the trailer, but found an empty spot next to two trailers. An employee watched me back the trailer in and unhooked it before rudely telling me that spot was for local use only and I would have to move the 6x12 trailer.
eric M. on
Thank you!
Jacquelyn E. on
I tried to check my rental in online. They never told me I had to call if it didnt work and that if I didnt I would be charged. The person working the counter was rude also.
Veronica F. on
Had a really hard time returning my equipment because of another location. Michael and shawn were wonderful.
Adam W. on
Limit wait time. I filled out all information online then had to fill out the same information in store.
brianna A. on
The people actually in the store were extremely nice and understanding. Very professional. I called, they made my reservation and I was pleasantly Happy. Until I got a call two days before my move that I wouldn’t get the van I reserved. I called the number, and had been told to drive 3.5 hrs one way to go get it. Instead they gave me two extra free days which wouldn’t do me any good. Then when calling to be compensated for having to figure out other plans to hold my household while we waited to move in, they told me I could have a enclosed trailer, when I went to go get it, I found out I’d still have to pay for it, which was no compensation at all. The girl on the reservation line had the worst customer service I have ever experienced she was rude, loud, and extremely nasty, even the men in the store weren’t impressed.
Anthony F. on
Reps at U-Haul we’re very helpful friendly and professional. Even came to help me when one of the tie downs got stuck. I was only a block away but he came to help after he closed the store. Couldn’t ask for better service.
Vallen N. on
Lyle and the crew are all rock stars in my book!
Cecil A. on
Super customer relations fantastic service i can think of nothing to improve service
Reggie L. on
Nothing keep up the good work
valeri S. on
Thank you
justin S. on
I had to help lift and hookup the trailer, because employee was unable to. I ended up pulling muscle in process. Your sites either need mechanical equipment to aid the employee or multiple employees. A customer should only have to check and verify the hookup of trailer.
Mary N. on
The truck that I was given was not the size I had requested and I was not consulted about that change. Was actually bigger and that's not always better. it was a lot more difficult to get into the driveway that I needed to put it in and because it was definitely a local move truck meeting it was old and kind of sputtered, I'm glad I only needed to go about 15 miles total. The emergency flashers did not work properly which also caused issues backing into the driveway safely. It had a half a tank of gas when I picked it up and in my local area we always picked Rex up with a full tank. I am a professional driver and mover and used trucks regularly
David R. on
make sure when they hook u up to double check the hitch, was not tighten all the way
Sonja B. on
None. Everything was great. Thank you
Jessica D. on
I have rented twice this week and both times at this location I have been greeted by the very best uhaul employees Top notch customer service, they are very friendly and helpful and these are not words taken lightly, if you want an example of good customer service or need to train people, use this location as they have it figured out
Wayne S. on
Neat clean place. Friendly staff
Andrew D. on
Great service.
James D. on
Does not reflect current location: I requested a location and was confirmed but then I had to drive 100 extra miles to pick up the truck.
Arthur P. on
great service, reasonable price!
Mary B N. on
And I picked up the rental truck it had 3/16 fuel. Trucks on a regular basis around the country and this is the first time I have ever seen a tank not full or very close to full. Had I not brought Sons for fuel I could have had a very serious issue. I did not expect to have to put fuel in a freshly rented truck.
Michael W. on
Your service was horrible. My trailer was not available at the pick up location where I had made my reservation.
Kurt K. on
Your on-line damage photo program is not user friendly. A frustrating 30 minutes and several trips to find the single person working finally allowed me to post two disputed photos, using a uhaul phone.
ANGELIQUE D. on
Hire more employees to answer phones. Constantly on hold it ringing, then transfered to corporate (?). Takes longer and questions don't get answered when you have already been speaking to someone at the local center.
Oluwaseun A. on
Clean truck and perfectly running trucks.
Troy M. on
Your team is great, very friendly and know there business. Keep up the great work.
Brad F. on
Same comments as the pickup location all was good and employees were excellent to deal with keep up the good work
Kirby B. on
There was construction at location so equipment was dirty.
Ruby H. on
Did everything on-line no problems GREAT!
joey F. on
Nothing wrong it was great had fun thanks
David T. on
All I rented was a appliance cart for 24 hrs. Price was very reasonable.
Anthony M. on
GREAT customer service ! !
Cassandra H. on
They couldn’t help us and sent across town to a different store for the return The truck leaked in the rain and ruined a toddler bed and part of a new couch. Boxes with books that got wet that were packed on top. Kitchen stuff with food. It was a not good experience overall.
Ronald D. on
The wiring on the trailer shorted out and blew the fuses in my car. I had no brake or signal lights for the trailer. It was very evident that prior repairs were not done correctly. The trailer did not leak during a rain shower, and pulled easily. I will always use uhaul
SARAH W. on
U-boxes are a great option for short term rentals and if you need them delivered too.
David G. on
Trailer Leaked and all of my stuff got Wet. The tears were not well maintained.
susie A. on
Our young customer service rep was very knowledgable and pleasant. He was very helpful and made our experience fast, easy and fun.
MARSHA E. on
I had a very enjoyable and problem free experience with you all for the past 3 plus years. Thank you so very much. Continue to be Blessed.
Bruce H. on
Storage unit and access was good.
Donna P. on
Very happy with the staff, facility, and the amount of time I was able to store my belongings there!!
Sally S. on
Profesional staff and very friendly.
Jonathan G. on
This visit was to upgrade my unit to one of a larger size. The staff was extremely helpful in making this a quick and easy process.
Kristen C. on
.
Adam G. on
No issues what's so ever. Pleasant experience all around.
Vernida S. on
The only person that was even remotely professional and did not have an attitude the whole 8 months my things were there WAS the manager. Until you get a better employee base id never reccomend this
Karen K. on
I would recommend.
Ross J. on
Very pleased
brian s. on
Very clean and nice storage.
RICHARD R. on
Hello
Natalia A. on
Excellent customer service
ELWOOD S. on
Good Job
Gwendolyn W. on
K
Jeremiah P. on
No complaints! Guys were very helpful and professional! I would definitely recommend
Eckron B. on
Initially informed that military doesn’t get a discount, but upon moving-out informed that military does get a discount, was not reimbursed. Office staff alot better since initial check-in Feb 2018.
Jessica F. on
I had difficulty with the different companies talking to one another so I almost didn't have a place to store my stuff when I moved. They also raised my rates a few months into my contract.
Amy K. on
Was great using U-Haul but long wait time to be helped and already had a reservation but was not able to complete the pickup on my phone
Gary U. on
Communication from phone calls to the actual drop off, need improvement.
brian d. on
very good service
christian s. on
Long wait no answeres from tech's was being asked to pay before I got when it says no deposit required.. asked to pay a full month for less then 20 days of use
Shawna T. on
Great facility, great people, great service!
Michael D. on
Despite renting a large unit and paying for two $800.00+ trailers, a simple $19.95 box issue was handled poorly by the management. Returned a tv box unused- had no receipt so no $.
ANTWONG H. on
Great to do business with
anthony d. on
Dont limit feedback to 200 characters. Typed my experience and was cut off. Dont ask for true feedback with a limit on the comment.
Justin M. on
I wish the rent was prorated. We cleared out our stuff before the end of the month but were charged for the entire month; my only complaint. And I know it's company policy-just something to consider.
Kevin M. on
none
Kenneth Z. on
Fantastic facility... great staff... will definitely use them again.
Vernna A. on
Good
Joshua h. on
2 weeks into my rental I was told that my storage unit was empty, found vacated. heart dropped and wife in tears because ALL of our stuff was gone. Fortunately it was a mistake and it was all there.
chris B. on
Thank you!
RYAN F. on
Sometimes staff were very busy and it took a while to be helped. Also since the storage doors are open during business hours and it is cold outside, some stragglers come inside that are not costumers.