Customer Reviews for U-Haul Moving & Storage of Minot
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Minot
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Kimberly T. on
It was a quick and efficient process.
Jason O. on
You do a great job
Homer M. on
n/a
janisa w. on
Very professional! Waited a very short time in line before I was in and out with my vehicle. Moved a bedroom to an apartment.
Stuart L. on
Lyle who checked me out and the young lady who checked me back in were quite professional. Well done!
Paul C. on
Truck exterior cleanliness could have been better. Amazed that truck didn't have Cruise control. Rented a pick up the day before for LOCAL use only and it had Cruise. Driving 1600 miles w/o CC was not pleasant. This vehicle engine was extremely noisy. For a vehicle with only 5800 miles I think it may have a problem.
warren m. on
Very good experience everybody is very helpful and very easy to work with
Yalanda F. on
Very proficient and easy.
Mike H. on
The trailer (6x12) was older but in good condition, only complaint was trailer floor was very dirty, like Sheetrock dust.
MICHAEL s. on
I had a huge bedroom set to move from an hour away so I checked the night before, got there right at 7, and rented a 10ft truck. The price was what I estimated and they had everything I needed. Ran great and I had it back an hour early. I got a whole lot done in one trip on labor day. Thank you UHAUL.
Michael M. on
Reserving a vehicle over a week in advance should secure it or at least deserve a phone call. No extra accommodations were given for my reserved vehicle being "out of service" even with the same type of vehicle being in the parking lot but reserved for other, I guess more important, customers.
eric b. on
Superb service, keep it up
Timothy C on
Always professional
Karen D. on
The only disadvantage of the U-Box is that you cannot get immediate access to your box without a 24 hour notice. I wanted to access to my storage items whenever I needed them.
Paul M. on
Stupid how I got charged for 2 days
jeff b. on
Give Lyle some training in customer service, or have him join the "Jackass" show to play the grumpy grandpa. He's about as friendly/helpful/personable as a cactus.
Alex M. on
1. Reserved 2 6x12 trailers was only able to get one. Representative wants me to drive 1 1/2 hours to go pick the other trailer up and 1 pm and said she would give me that day for free when really it wouldnt even been a whole day. To improve dont let me reserve something if you know your not going to have it. 2. Customer service needs improvement. Manager (lyes) was rude, very short and talked down to us both times we went in the store to make reservations and to pick up. The only person in this location that helped us out and actually had customer service was the old man that use to be in the military. Cant remerber his name.
Ryan B. on
I had a 10 ft truck reserved for myself today from 12-4pm today. I asked beforehand if there was any way to move my time to later in the afternoon and the response was no because it would interfere with a future reservation. That was completely understandable so I went forward with my normal times. I then went to pick up the truck that I RESERVED ahead of time only to find out someone who was using the truck before me wanted to extend their time with it. Uhaul was fine with it even though it overlapped my reservation so I couldnt even get the truck at all. I didn't get anything compensated for the inconvenience and was given a smaller vehicle with only 2 seats (I had 2 others moving furniture with me so now someone else had to waste gas to follow me to my storage unit) while the original truck I reserved for had 3 seats. I just didn't think I was treated fair as a customer and I'm not happy with the service I received. So no, respecfully, I'm sorry but I would not recommend this location to others.
Theresa E. on
I paid a cash deposit and was told I could come back and pick up the difference the next day. When I came back they had issued a check to be mailed to me. That was not what we discussed and I don't appreciate Uhaul deciding for me what to do with my money.
Otto S. on
The store representative lied to my face, and when the manager had a chance to follow up claimed there was nothing he could do to help find a resolution for the situation. My original contract had different dates than was communicated to me when I picked up the trailer in Denver. I received a call on my unknown surprise return date that my trailer needed to be dropped of that day. I was in the process of doing a military move, showed up at the location with my trailer to be returned that same day. I explained to the representative I needed to weigh the trailer with my vehicle but the weight scales were closed. I was explicit told by the counter representative to bring it back the next day and not worry about any additional charges or fee's. I returned it the next day and when I checked my credit card bill there was a surprise charge for an additional day. I disputed this with Uhauls customer service who left it at the discretion of the manager who when I spoke to him made it sound like I was some ridiculous high maintenance customer when in fact I was just trying to find out why I had been deceived and the store couldn't honor its own promises. I highly recommend going with a different company for any needs or services that U-haul provides and can be found elsewhere.
Jen M. on
The guy doing my rental was nice and speedy once we were able to get to his counter, lack of help and new employees caused a huge delay, we were there almost 2 hrs to rent a small trailer. And we had a reservation.
Michelle W. on
Both times I've been in to rent, the lines have been very long. Not sure if you're able to have another counter person or if I just hit peak times.
Marisa A. on
I was guaranteed a certain trailer, was called 18 hours prior to pick up and they said only a much smaller one was available the next day. Upon pickup, they did not even have that one, but only the smallest one (5x8); it didn't even fit half the stuff I needed to move 300 miles away. It was supposed to be dropped in Grand Forks after 2 days, but instead my son was called and hassled, unbeknownst to me, to bring it back to Minot and within 24 hours. I'm not sure I have ever had a worse experience with a company. It was actually hard to believe anyone conducts a business this way. I'm so disapppinted, I will never use this company again.
Cheryl H. on
U guys were awesome and wonderful life savors, thank u soooooo much!
Adrian C on
I had a great experience, no issues at all.
Karen D. on
Nothing! Everything was excellent and welcoming. The person checking in the truck was so friendly and helpful.
Frank M. on
Not very helpful staff. Maybe need to hire more help. I had to make a 160 mile drive to pick up the auto transport I requested to pick up from this location well in advance. This is the second time I've had this happen at this location. Previous experience from other uhauls dealers I have dealt with went and picked up the auto transport themselves from another location and brought it to where I actually requested it. It's called customer service and this location is severely lacking. I won't be back to this location again!
Regan G. on
I was informed that I would receive $100.00 credit towards this rental because of the hassle of my previous rental. I haven't seen this credit as of 8/8/17.
Christopher P. on
The U-haul pulled to the right when driving at higher speeds. Our items were placed pretty evenly in the truck. Not sure if the tire pressures needed to be checked or have a steering alignment. But the employee who helped me rent and return the uhaul in this location (Minot) was helpful, nice, and informative about what I would need for securing my items.
John C. on
We waited ten minutes because there was no one at the desk. Then an employee walked out of the bathroom and ask what we needed. Matching the name tag with the business cards it was the general manager waited on us at the counter. He never introduced himself. He was very rude and made it clear he had better things to do than to wait on us. He did not take the time to explain things including the over all cost. This was poor customer service over all and to have that type of service from the general manager was unacceptable. At the end we paid way to much for a small truck. Next time I will take my business else.To businesses like Tractor supply, lowes, home depot, any where but U-Haul in Minot. My family has used U-Haul three time with in the last year and this was by far the worst experience with exceptionally poor service experience. It was bad enough to ensure I will not do business with U-Haul again.I would never recommend that U-Haul center.
Paul M. on
Actually open on time and have polite employees. Worst customer service I've ever had. I will not be giving this facility my business again.
Spencer H. on
When you have a U-Haul reserved, make sure that you have it available when you go to pick it up. We reserved a 26 foot and ended up taking a 20 foot. We also ended up driving four hours to get the car transporter because one was not at that location. That was very disappointing.
Diane H. on
Both times I've returned equipment they only had one staff helping customers and they had 4 to 5 people waiting to be helped. Should have at least 2 staff.
Eric G. on
Got an invite to haul a upull trailer for $300 but none of the staff knew about that offer program
Dontie C. on
Price was a little steep for the distance used, but still exceptional service for the short time used
Richard J. on
Truck requested was a 20 ft unit. Even though I had reserved two weeks in advance, I was upgraded to a 26 ft unit. No problem, I was just surprised at the last minute change.
KELSEY S. on
Staff was so rude.
Carlen G. on
It seems like it takes forever to check the equipment out, even when you've reserved months in advance.
Roger H. on
Understaffed n cranky, waited hour n half for a two wheeler so we could unload The truck in time to return it by the 7 pm closing, our helper was not available by the time we received the two wheeler. The u haul staff seemed to project a very uncomfortable atmosphere. Maybe he was having a bad day?
Jerusha H. on
Did not ask me where I wanted to drop off trailer....only asked me what my mailing address would be, and I told him that I would not be living there till the end of the month because I was going to be staying with family till then, but insisted had to be future address instead of where I was going with the uhaul....so had to drive to another town 30 minutes away to drop the trailer. Then he charged my credit card before telling me how many days I was renting the trailer for, when I said I wanted it till Monday he said I had to return it by Sunday or I would be fined. If he had been upfront about how many days he was charging me for before he charged my credit card I would have rented the trailer a day or 2 later than I did. He made me feel bullied and coerced. I will recommend that people never rent from uhaul and I will do everything in my power to never rent from you again.
Colin M. on
Equipment worked great. No problems. Why don't UHaul drivers wave at each other like motorcyclists and Jeep drivers do?
Marcus R. on
Reserved a 20' truck three weeks out then got there and only a 15' available. Got no concessions yet for an extra day of rental which really did not cost the rental location. I was offered to rent a pull behind trailer at full price to make up the difference in space (20' to 15') which I declined because they would not discount trailer price. Again for three weeks I got emails about my upcoming 20' truck. Day of rental it became my issue, real take it or leave it attitude. I then asked to a least toss in a dolly use for "free" of which U-Haul location owner agreed to do for "free" but he still charged me for it and hid cost elsewhere in contact. Truck was excellent. U-Haul agent at turn in location refunded the dolly rental. Yea, $10.00 bogus charge and bad customer service for in excess of a $2,000 transaction at the rental location shows it is lacking customer service. I felt hustled and was glad to clear the lot at rental location.
Sarah N. on
The truck we rented for an hour or so smelled like cigarette smoke really bad.
Adam H. on
The address they put on my paperwork to return the trailer was incorrect. I had to call uhaul to get the correct address after I had gone to the wrong address
Carlo M. on
Store was unaware of price arrangement made when I had called prior to pickup.
TERENCE N. on
Fuel wasn't marked correctly upon check out, and I am pretty sure the mileage was incorrect at check out. Although I didn't take the necessary steps to double check the mileage, which is my fault, I did notify the representative of the low fuel. Nothing was done to account for the low fuel, except for simply marking a line on the contract (with no signature, employee code, etc.) that anybody could have done. Also, check-in time wasn't adjusted which led to a premature reminder phone call waking me on a Saturday morning. Not a terrible experience, but I feel like the check out process could have been a bit more thorough.
Rosa O. on
They don't know how to address the customer
Gerald S on
..
Virginia H. on
This location was great. Big sign, easy access and the area was very clean. The customer service was very friendly and dressed professionally and very quick.
HUGH E. on
The customer service was awful. The man that helped us was rude.
Maggie M on
Poor customer service
Tom G. on
Excellent experience. Thank you!
Ruth A. on
Do not send out equipment with a re-tread tire on it and expect the equipment to make a 1500+ mile trip without an horrendous blowout.
Philip H. on
Excellent job, thank you. Very helpful and accommodating. Knowledgeable, friendly staff.
Anthony R. on
Staff was very helpful with attaching the hitch and also with loading my auto onto the auto-transport. I had been running behind schedule and they were still prompt and available to help me during my moving experience!
Karen D on
Staff were very helpful and professional. good experience!
RORY S. on
Be sure the employees Communicate between each other and pass on the right information.
DAWN B. on
Friendlier staff would be great. Trailer had a bad tire that got missed somehow but overall ok experience.
chris B on
Friendly, Fast and Professional
James H. on
Much faster and more professional. The employee who checked the trailer in was was well trained and wasted no time.
Alden m. on
They had what we needed and got us in and out in a timely fashion. Great customer service!
SCOTT D. on
Thank you for the great customer service.
Johnny V. on
The gentleman who waited on me was very friend my.
Patricia K. on
They did great!
MICHAEL O. on
Very professional, courteous staff.
David L on
Very informative staff. Answered my questions quickly
Ira L. on
it was fast.
Dan C. on
Aaron Heck made our rental painless. He was easy to work with. Our return check in was fast. Thanks again.
MARY A. on
No smoking in the rentals or clean them. Or have cars only that are non smoking. The short time in the car gave me a headache.
SAMSON A. on
I asked for a motorcycle trailer with the wheel lock. The morning of pick up I again asked for a motorcycle trailer and was again told yes that was that I was getting. I foolishly trusted that the individual was competent and hooking up the bike trailer, and when I got to my destination I found that it was not the bike trailer (which was sitting in the lot when I returned that night) but was instead a normal flat bed with walls. I called the Minot location to see if o could switch it with a moto trailer at the Fargo location and was told that I would be charged a large sum to do so and to basically to make it work. Just and overall infuriating experience.
NANCY M. on
Very professional and very helpful in selecting the size of vehicle we needed
Jennifer C. on
get some sort of claim assistance in place for when your U-hauls are being used in an insurance claim. When there isn't something in place it puts issues with both your customers and getting paid in a timely fasion from such things. The Treatment I received from one of your associates Crystal at the location of my rental was terrible and an absolute dread to work with, she showed no concerned for my unique situation and offered no help in resolving the issues but instead chose to not take the time to listen to my full situation and offer resolution, only blame and lack of knowledge on what I should do when it came down to it her only concern was to threaten me with pulling money from the card that was used (all though it was not the one to be used for the full payment of the rental) and to reposes the rental. Strongly suggest someone looks in to her behavior with customers and how she can correct poor customer service she allowed me to experience.
cory b. on
Have used this location several times for trucks. My family also has a storage unit here. We have never had a negative experience with this location.
Dariana B. on
Be more upfront about the fees that will be charged. First of all, I signed up for secure insurance at $14 but was charged for secure plus at $28. Then, I wasn't notified about there being a $10 charge for using a card to pay. If I had known that, I would've used cash. Overall, I'm disappointed. A move that I thought would cost at most $50 turned out to be around $80. By the way, do I just not get my insurance deposit back? There was not a scratch on the truck and the employee made no note of any damages.
karey b. on
Thanks for your assistance with my last minute decision to rent a U -haul, it was raining and you found me a enclosed trailer. Thanks.
David P. on
I appreciate the education on how to load and unload. made the1800 mile trip very smooth
Janel F. on
Worst experience ever. Made reservation.. then seemed to disappear.. then didn't have the storage unit set up after several phone calls being assured we had one , manager was to call back . To address the fact we had nowhere to put our items once we got the uhaul back . no call , no one gave message , had to call again have us a tiny unit because that's all they had left , had a dead rat in it. Trying to address bye problem with management is a joke
Laura M. on
I had prepaid and registered! When my son and daughter went to pick up the trailor they where charged again! Only after i sent my daughter a copy of my invoice where they able to figure out what was going on! By then i believe everybodys patients was shot and it was not a pleasant experience! However, i ordered a 2 wheel dolly and one was nor available and was upgraded to a full car trailer! NICE!!
NIGEL P. on
There was some confusion checking the trailer in. I was repeatedly told that I owed an additional $28 and some cents for an extra day if use. However, I had arranged for an additional day of use when I picked up the trailer and was told that I there would be no additional charge. I kept repeating what I was told when I picked up the trailer and I was finally told everything was good and I didn't owe additional rent. Not sure if the problem was the U-Haul system or the employee. The facility was one of the cleanest facilities I've witnessed for a U-HAUL facility.
Daniel E. on
Double check hook-ups
Erik M. on
I pulled up and the female employee immediately assisted me in turning the truck, took 5 mins while she checked the truck out. It was fast and easy.
Liza F. on
Couldn't pick up at promised time. Had to help another customer unload his uhaul so I could get the uhaul. The check engine light came on 2 hrs into the drive. Then y'all charged my charged my card for gas even when in the contract it stated to fill where I received the uhaul at. Not pleased at all.
Gary B. on
There was a dolly and blankets in the back of the truck, the people that moved our equipment had their own dolly. They moved the u-haul dolly to enable them to slide some shelving along the wall of the truck. When returning the truck I was charged for the dolly because the workers broke the seal. Next time I will request u-haul remove the equipment I didn't request.
Allison M. on
If I was comfortable recommending your services to a friend, I would recommend this location. However, due to your company's inconsideration with honoring my reservation, I will not be recommending U-Haul to anyone.
Carmelle C. on
Truck had damage to left upper roof side that was taped from prior usage and I get charges( there was even old tape holding piece in place). Thought I purchased blankets with my 900 invoice and then was charged 269 $ for blankets.
Matthew P. on
This experience was 1000% better than the experience I had on March 3rd when I rented a cargo van from the same location. Thank you for the VIP credit and for the customer service improvements. I will continue to use your location going forward.
Mario L. on
Clean inside and outside of vehicles better...didn't even do a walk around of the vehicle.
Dwight H. on
personnel were very friendly and helpful and the turn-in was fast and easy.
Matthew P. on
The counter clerk was quite unprofessional and difficult to understand due to the large was of tobacco in his mouth. The truck on the contract was not the truck I was given, creating the wrong mileage and fuel amount, which was eventually resolved, but took much longer than it should have. In the future I will use other UHaul facilities in town due to the unprofessional and inaccurate nature of the staff at this store.
Austin H on
very professional and friendly
MITCHELL m. on
When I dropped the vehicle off, I was told I would be charged a $25 fee for it being "dirty." It was clean. Never using U-Haul again.
Greg S on
Very secure
Paul S. on
Make sure if your customer asks for a two wheel car dolly for a van that you do have one and it will work for the vehicle. I spent a considerable amount of time waiting and ended up having to rent a trailer instead. This was inconvenient.
Sonja C on
Great, no issues
Tyler C. on
This location's staff are awesome. I've felt with them 4 times now and have always received excellent customer service. The general manger is extremely helpful in resolving any issues in a timely manner.
Wesley J. on
After I got a confirmation on the trailer needed I was informed the next day that it was not available unless I drove,to Tioga, approximately 140 miles extra to pick it up. I was informed that the cost of the trailer rental would be the same. This did not set well and I told the person in charge that if this is the way U haul run there business I would find other means to transport my goods. After a few minutes I called Uhaul again an spoke to a different rep and was informed that there was a trailer at the location I was to pick mine up at and that I could get it. After that everything went smooth and well I did not require 4 days on the rental but if that is what I have to pay so be it. The trailer was dropped in Booking's SD at 5pm on Feb 4th I only used it 2 days but figured I had better be safe than sorry.
Tremell R. on
Very nasty and unbelievable attitudes towards Minority. The Fargo office that oversees this location is no better. I will file a Law suit against this company and a discrimination claim against uhaul. Lyle was very UNPROFESSIONAL. I have damages to my personal property and to my back and shoulders.
Travis E. on
It was taken care of, but I was told that I would not be charged until after I returned the equipment. I was charged immediately. I talked to a different person who originally rented me the equipment and he was helpful and understood my concern.
Tamara R on
The reservation process was okay - I was dissapointed the my credit card was charged several times. My experience is not complete until I have my boxes delivered to my destination in 3 to 4 months.
jodi j. on
It was great
Alfreidia G. on
They charge me a service fee of $30 to put gas in the truck it was not even $7 to put gas in but they charge me $22 to put it on a quarter of a tank n the gas needle wasn't even an half of inch away from the quarter tank mark is crazy
Brittany F. on
they were very easy to work with
roger n. on
Stay the same the personal at the dealership were very professional and courteous as well as very helpful great dealership I would highly recommend this delership. I would rate them an A plus
Sierra B on
The guys were very helpful and the facility was clean.
Jackie D. on
To fix the correct miles on the truck.
anthony s. on
Not the original pick up was not the location above it was Minot Marine. It was the location across from the Sportsmans Attic. We had had a snow storm so the operator called and asked to be a bit late. Scheduled 10 a.m.. The trailer was under feet of snow and had not been cleaned around or moved since the 2 previous storms. The lost may have been maintained just not the equipment. I was asked to pay cash so they could hire a snow removal person. I did pay cash. I arrived shortly after 19 am the sno removal man arrived with flat tires on his snow blower. we finally got it out around 12:30 p.m. the axel was frozen and would not move. It was not the break. I called Uhaul and they sent me to the above location which was excellent in all aspects except they did not have a trailer as the 800 # said they did. It was broken. After an hour the 800 # asked if we could drag the broken trailer to this location. We did. I eventually got out of town around 3pm and into the ground blizzard I went. I checked the trailer every fuel stop. My final fuel stop was approximately 50 miles into Wisconsin all was ok. Approximately 60 miles from my destination I was stopped by a trooper.as he noticed the trailer was not tied down nor chained. Long story short after UHaul staff supposedly checked the trailer & axle then secured it ratchets broke and chain security clips had disengaged. I had traveled with a vehicle 120 miles that could have fallen off and killed someone. I drove the last 60 miles at low speed and finally made it to my location. This trip cost me an extra day gone so it added expense. I have used UHaul many (dozens) of times in my past and always had nice experiences. This one was rotten. I will question myself if I need to move things again as to UHaul. Every place has bad apples, bad days etc.so I will if needed possibly use them. Please note the young man and staff were polite, and apologetic about the situation and even helped move the car to the corporate location. They had no business sense. I have the original hand written copy as a few weeks before something had knocked out the Minot Marine locations internet.
David K. on
I got an email stating I owe 1200 for the truck. I had the vehicle 3 days and then left it at the south location. I am stating that I WILL NOT be paying this. This is ridiculous, unruly and inappropriate. You can contact me by email. Thank you.
Treven K. on
Trailer was beat up
paul h on
Staff not friendly or helpful. The 24 hr access in not worth the money because you can not unlock the large doors for moving in or out large items.
charles p. on
Quick and easy. The employee even offered to go out of his way to help me with something I was planning to handle myself.
AMANDA J. on
The service here was exceptional! I would however caution anyone making a reservation. My whole reservation was a disaster from the day before we were supposed to pick up. I made my reservation 3 weeks in advance. The morning before I was advised that our order was unavailable. We didn't get a 26' truck, we got a 15' with a 6x12 trailer. Needless to say this left us almost 500 Sq ft short. We had to go to another town to pick up the truck. They told me all miles would be covered. To my surprise I was charged miles! I had to argue my case, which really upset me considering I had to pay for the gas for an additional 289 miles that I wasn't supposed to be driving. To add insult to injury, when I called in , and she eventually credited the charge, she asked if there was anything else she could help with, I was about to speak when she says " great, we'll have a good day then". AND HUNG UP ON ME! I really love the locations that I delt with and their customer service went above and beyond. But remember they don't deal with your billing or have control of fleet. I am so unbelievably disappointed! This cost me an extra trip to load things. Hassle with attaching and un attaching a trailer and an extra $60 in gas. Not impressed!
Charles R. on
we arrived at closing and an employee told us to "just drop it in the line and we will get to it in the morning". then two days later some one from the store called and asked "how much longer are you gonna need the trailer" i said we dropped it off two days ago and he said they never got it. i said he was not being funny and he hung up on me. then after several calls, 4 different reps, and a few hours i got an emil receipt. so i called the store to double check that they "found" the trailer and the girl on the other end of the phone had an attitude as if she couldn't be bothered... Horrible experience and will NOT be using UHAUL EVER again!!!
Mareika G. on
Employees were very friendly but the truck I had reserved hadn't been returned. I had to upgrade to a much larger truck and was charged for the upgrade.
Bill K. on
Service was above a 10. Super nice. They were even cleaning my 2000 mile trip van as soon as I got in. btw, the van was very nice.
stephanie H. on
Be more knowledgeable in problem solving as opposed to so focused on pushing "extras and add-ons." Gas tank wasn't even full for our pick up (when they tried to note it was), mileage was off, wrong vehicle was imputed in the system which made returning the Uhaul a 30 minute inconvenience, and the whole experience was a poor one. Customer representative was not knowledgeable in how to fix the problems and the ones who could help were too lazy to actually get up and show him how to fix the problems. Most likely not using this Uhaul again.
david c. on
they did a great job
Tom D. on
Layne shelkey Was a professional. His service will bring me back. I would like to thank him for making this moving day nice.
berry s. on
Sky was polite, helpful and professional
Tanner B. on
The process of renting a truck and trailer was very easy. Service at the Minot location was particularly excellent. DJ helped us out a great deal and was very professional!
Derick S. on
Did not have equipment and did not honor reservation guarantee Had to come back 3 times to get equipment
Geofrrey A on
No.
JUSTUS M. on
Your services are good
barry s. on
Skye was courteous, professional and helpful - well done!
david b. on
Service rep very helpful, computer issues tried to rent trailer that they showed online, parked next to it, but their computer said they did not have it,rep took care of it, very helpful getting lights working
Cynthia B. on
The left tail light was not working on the tow dolly. Otherwise the office staff was nice, courteous, friendly, and super efficient.
Bryan P. on
Everything worked great, quick in and quick return,outstanding facility! Well Done!
Karen M. on
Person waiting on me was very poorly trained. It took over an hour just to get the trailer rented, and I had a reservation. He seemed to not know his way around the computer system. I gave up on renting any moving pads or buying any boxes. I was afraid of how much longer that would have taken. I went to a different location for those items. Three years ago, when we rented from and bought boxes at this location, we had similar problems. This is an EXTREMELY bad Uhaul location. I would recommend any of the others in town over this one.
Scott B. on
Customer service is slow when checking in with a already processed reservation online.
RONALD D on
Awesome.
Kim M. on
My U-Haul experience was horrific. The Minot store did a great job in repairing the damage. Earlier last week I may you have reservations and did not have my credit card with me so I was not able to confirm things later on someone called me back and wanted to confirm things however I was driving. When I called to confirm I spoke with a girl named Debbie I need a 26-foot truck she said it was there in Minot and someone would call me back. A girl named Rhonda call me back and confirmed the truck. She told me that I would have to pick it up in Kenmare ND and I told her it was over an hour away then she told me I would have to pick it up and Stanley in order for you to get it for Saturday morning. So my son-in-law took 2 hours off of work to get this truck. When I got home and seen that there was only a 20-foot truck by then had to get on the phone and contact customer service and I spoke with a girl named Sue who was nice and able to assist. However I had to give my credit card number again so that it would confirm the reservation. So at 7 a.m. we had to go to the U-Haul store in Minot to exchange the truck out. The customer service department needs to have additional training they need to be able to help the customer and don't have them go to other locations to pick up something that was told to them once it should be U Haul jump through the hoops not the customer!!!!! I would not recommend U-Haul to anyone I'm still waiting for a refund for my first charge and personally I do think that I am entitled to a partial refund for all the headache and all the crap that I had to put up with. Sincerely an unsatisfied customer...
Tyler K. on
Location was understaffed and took a long time to get service. Upon Detaching the trailer it rolled backwards, causing a potentially dangerous situation.
Jeannie W. on
Poor customer service. Was charged for an extra day when brought back 40 mins late. I'll go with another company when choosing a trailer rental business.
AUGUST R on
Happy with the storage. Extremely disappointed with the truck rental. They have lost our business and any others I can save from dealing with them during a military move.
Delia L on
After finally receiving my ubox I was continually charged monthly fees, etc. due to computer errors. I had to call to many times to count to fix all of these issues.
CHRISTOPHER T on
The staff was very helpful and friendly. When we realized we did not have enough room they helped get a second unit close to our first.
MICHAEL V on
Everything was great!
DAVID D on
The site manager`s customer service was very condescending, when spoken to, not helpful in advising what kind of vehicle to rent charging people extra for 24h access has to go.
KAREN C on
The female representative was very thorough and very professional! Thank you!!
CATHERINE D on
Im appalled how my rates for storage continue to raise. Very disappointing.
Matthew L on
Everything was good until they were delivered to the Minot store. They do not answer there phone and corporate does not know whats going on. Each time I called I was transferred 4 times.
MICHAEL V on
Excellent experience, friendly staff
PAUL S on
Would have liked the 24hr access more if big doors could have been used. Small side door made it almost impossible to move large items in/out. Moving2another storage area. Only negative In 15 months.
Delia L on
Ubox was lost and over 3 weeks late. Charged multiple times for a product I did not receive for weeks. I was put in hold and transferred from person to person. Will never go back!!
Teresa S on
Very unorganized and inefficient processes and staff.
MEMORIE A on
I was denied access to my unit that I already paid for and never was able to use my U-Haul unit, basically paid to pick my stuff up in a U-Haul, drive around with it, and drop it back off at my home.
KEVIN K on
Satisfied
CHARLES S on
EXCELLENT
CIARA P on
Tyler was very helpful. He acknowledged me as soon as I walked in even though he was on the phone with another customer. He answered any question I had and gave me all the information I needed.
DAVID L on
Don`t appreciate having to pay extra to access my unit after normal business hours.
Robert L on
Great customer service. Would use this service again
REYSHON L on
Wrist experience I have ever had.
ANNE M on
Good
SCOTT T on
Great people to work with.
SCOTT T on
Staff was helpful and showed me a number of options.
JOSH S on
My issue is I paid for the month of May and moved my stuff out and closed my account 9 May. I feel I should have been prorated my $$ back for the 22 days I did not occupy the unit.
TAAYA D on
The facility and staff were very pleasant. I`d definitely recommend it to anyone in need of these services. Nice clean facility with a very helpful and friendly staff!
AARON K on
Personnel were rude and very unhelpful.
BRADLEY A on
Staff was easy to work with and was helpful with any problems.
ITALY R on
Average services with nothing drastically wrong or exceptionally great. Felt the manager had a bad attitude and needs to work on his people skills.
RONALD S on
.
KEVIN F on
The staff was awesome and always helpful!
KENNETH K on
m
ERIC D on
Great job minus my unit smelling terrible due to one of the surrounding units
ANDREA G on
Lyle was a great manager of this facility he worked with us when we needed the help
CHRIS W on
The associate Ben is a fantastic employee. I highly approve of him and his service. Excellent quality of employee and I will definitely recommend this place to others.
MORGAN F on
No complaints.
PAUL R on
Nickle dime effect. You need to give the new customer a heads up a list of the requirements, you failed to do so and sort of hit us with this on the spot.
SANDRA C on
I believe UHaul storage facilities are the best and I will always use UHaul storage if possible.
THOMAS K on
Awesome
TAMATHA W on
Thank you for helping and working with me. I surely appreciate all you`ve done.
COURTNEY B on
Far too many issues with billing in less than a year with little concern from the employees.
SERGIO H on
specific conditions for rental unit and incidental costs for FREE storage were not identified initially
GABRIELA Z on
Very high security storage facility.
BRIANA M on
The staff was always helpful and friendly! The place was awesome I felt like my items were very secure!
GABRIELA Z on
Great experience
MORGAN F on
Great customer service
THERESA L on
I like that could park my vehicle to my storage unit. I found the storage carts very helpful to haul stuff to unit. The sliding doors are a plus while entering storage unit.
AMBER L on
The owner/boss, not sure which wasn`t very polite or helpful. All other staff was great
LAWERENCE J on
I don`t understand why I had to pay a full month for storage that I didn`t use for the full month. Other storage places prorate the days in storage.
METAL MASTERS C on
Lyle and his staff would extra mile to make you feel welcome so yes i would and will tell my friends thats the only storage company to use in minot
PEGGY T on
So far my experience has been very good. The staff was helpful in answering my questions
ITALY R on
Manager was rude and not helpful. Sold a unit to a customer ahead of me even though he called me to pick up the unit.
BRADEN S on
Will use again
justin w on
The box was fine but we told the u haul workers multiple times to not send the box to OK. Wd wanted to store it in Minot. WITHOUT OUR PERMISSION THEY SENT IT TO OK!
KELDA O on
The unit was hard to access, and lots of turns to get out to the car to loaeasier to access, as we had a lot of stuff to load, and hard to make small loads on the carts
NAOMI W on
I think everything was great
EDWARD H on
Staff and Facilities are great!
PAUL S on
We were looking for a storage unit on Easter and what a surprise we had to find this business open and having just what we needed. Totally happy!128516
BRIDGETT M on
The staff were friendly, helpful, and polite. The storage unit and inside walking area were clean. The $10 for 24 hours access for the month, was worth it.
DIANE C on
I like that there secure n heated
JAYME C on
I didn`t like the the rates have changed on us so many times. It got to expensive. Not to mention the first change in price happened a week after we rented.
KYLIE T on
The only thing that really concerned me was the break in, that made it feel not so safe to me that whoever it was broke into multiple units. But clean and good payment system
MIGUEL F on
Would have been nice to know that rate increase would be going into effect when I accepted storage units.
MARIA S on
Was very disappoint that my unit was rented out before I even had a chance to turned it in..
CAROL T on
The guys in the office were rude and very unhelpful. Other than that everything else was good. Clean units and very lighted and secured. Just wish the staff was friendly!!
JINNY J on
Excellent service from the staff. Clean facility, very convenient. Definitely would use them again.
PAT B on
VERY EXPENSIVE THEY CHARGED MY BROTHERS CREDIT CARD WITHOUT AUTHORIZATION????????????? ILLEGAL I BELIEVE, BUT I MUST FORGIVE.
DIANE P on
The gentleman that helped me was very friendly. There was another man there, and he was very indifferent to everyone. His attitude was very unwelcoming.
DENISE C on
24 hour access was not explained to me and when I arrived after hours with a U-Haul truck to unload my furniture. I was unable to until the next day during business hours.
ALLISON T on
I was very happy with my service
MINNIE C on
The guys that was there on my of arrival so nice they took time to answer all my questions and explain things to me overall my experience was great.
RACHEL B on
My u-haul storage experience was very good.
JAMES B on
I like the junk pile for customer`s Somebody through away just the item I needed that I couldn`t find anywhere else.
KEITH L on
I should not have to pay extra to access my stuff after business hours.
KEISHA W on
Very good customer service !
ADAM V on
Service was great but the parking lot is not paved and was very muddy...horrible
KEITH L on
Had a storage unit for about a year, never a problem processing a payment, no damage to my property, no negative experience whatsoever.
MARY F on
I lost a red dolly there. Did anyone happen to find one last September. My daughter was supposed to ask and she never did. THANKS Mary Frost
KEITH L on
I shouldn`t have to pay an extra charge for 24 hour access to my storage unit...
RICHARD E on
the only thing is the bill. it does not allow you to pay it early. the only way is to set up auto pay. I don`t think that right
MARK T on
The service and facility are excellent. I can`t believe how clean the storage units are. My wife and I are VERY impressed.
JAY W on
Site looks much improved over past year.
JINNY J on
Excellent facility.
TAEHO C on
Excellent. Quick and easy.
DEBBY A on
Staff very helpful and friendly. No waiting in line for service. Quick service.
KAMERON K on
My only concern is that I could never reach the office by phone. Once I actually showed up in-person, everything went well.
KARA H on
Very professional
TASHA G on
Very good staff and very helpful
EMILY P on
Great storage place!
JAMES H on
The staff was very helpful and professional. They had our best interest first. We would definitely use them again. Thank you. Jim Heilman
JENNIFER V on
Fast helpful nice knowledgable
GIAU H on
Girl relied on coworker to help on computer causing delay. Took 30 mins. She didn`t know how to work the register, didn`t give me my contract, didn`t know how to print
DOROTHY T on
good service, no problems
MICHELLE H on
Very friendly people
SANDRA C on
I was VERY pleased with your service and I couldn`t believe how quickly you got it from MN to ND !!! I would highly recommend your company for this type of move. Thanks so much! Sandra
KEVIN G on
I used 7 days this month and you charge me full price. There better not be anyone renting it this month than double dipping crooks.
DYLAN W on
This uhaul storage was literally so easy and had helpful staff, I`m still in shock I moved into a unit so quickly. It`s super clean and I feel good knowing how safe all my belongings are!
JAMES H on
The staff and the facilities was excellent. I would recommend this location to anyone. Great job. Jim Heilman
DENNIS H on
The storage units are indoors in a well lit heated building, a nice choice in the bitter cold of North Dakota.
MICHELLE H on
The staff was unprofessional every time I attempted to reach them. They did not give me proper access to my unit and told me Oh well when I called to get it fixed.
RANDY C on
The service was excellant, facility was immaculate. Thank you
KEVIN G on
I bought a 24hr access card which didn`t work so the alarms were set off. After all my troubles and a night of moving stuff they left the original lock on it so I couldn`t even get into my locke
BRENDA C on
They did not call us within 24 hours after we got the e-mail saying our U-Box was here.Call center never gave them my messages,I called two days in a row! We finally got through and got our U-Box.
CRYSTAL R on
Thank you uhaul staff
JOAN W on
They went out of their way to accommodate me in a very difficult time for me. I appreciate all their efforts.
JACQUELINE F on
Outstanding assistance in Minot ND with Lyle
PETE M on
One complaint. The card check-in closest to my unit was broken for more than 2 months and still is. Mgmt is aware that it is broken.
JAMIE G on
great
ADAM K on
The facility is in great shape and the staff were friendly and helpful. Great experience.
ANTHONY R on
Great service!
CHRISTINE M on
The service was fantastic. I would absolutely recommend this facility to anyone in the Minot area looking for storage.
DARRICK B on
Very friendly with Grace. She is very helpful. Clean and courteous
CRYSTAL R on
I had a great experience and thank you very much for the opportunity to move my stuff in.
NATHANIEL T on
When I was doing the paperwork, the guy kept telling me all the different things they required. The cost ended up going from $54.00 to almost $80.00. After all of that, my security card didn`t work.
MARK M on
Stuff came away with a smell.
DOUG L on
No covers for U-Boxes at time of pick up so had to load furniture to trailer unload at U-Haul. Double work, behind schedule. Ridiculous at best. Should have been a discount for delay.
SHANE S on
Thank you was very clean and respectable place very well upkeep and i feel good about choosing Uhaul.
SARAH H on
staff forgot to send it until after I called in 9 days later to inquire about it and it was still at the facility.
KIRIAT P on
The WORST service, BY FAR! Arrived 3 1/2 weeks late, they even broke into the boxes before finally delivering them. Complaint never gets to anyone that can resolve it. I`d NEVER recommend to anyone!
MONIQUE M on
very awesome and delightful to have good customer service
KATHRYN M on
The boxes didn`t close, they didn`t come with the guaranteed moving pads.The tow dolly I reserved a month ago was only available and hour and a half away, with less than 24hr notice.
JASON B on
Don`t like walking through mud between the customer service desk and the the storage rooms.
LYLE K on
great people, will come back many more times
MARCIA L on
Very friendly group of men
ANTHONY R on
Quick service and helpful staff. Nice facility, my stuff is well secured.
CALEB F on
Excellent customer service, very clean and well lit storage space, very friendly employees, would recommend to others!
DONNA R on
Bret and Lyle were great to work with. We are excited to have such a fantastic storage facility in Minot!
DUFFY M on
The staff both in Minot and in West Seattle were very helpfull. The manager in Minot went above and beyond to make it as easy for me as possible.
PAUL G on
no comment
THOMAS B on
Mr Bret Hanson does a very good job in handling customers.
PAUL G on
Staff was very helpful and able to schedule me with short notice.
RON O on
The gentlemen that helped us was very helpful and friendly and knowledgeable in every thing we needed
SCOT R on
Registration is cumbersome. Also, I wanted to keep the Uboxes at my location on-site. They don`t have a way to unload the Ubox from the trailer in a city the size of Minot? One would help
DENNIS S on
great service, friendly and knowledgeable staff
OBINWANNE E on
I would recommend this service especially if you want to move a long distance and you don`t feel like driving. Got quotes from other competitors,,U-haul was cheapest.