Customer Reviews for U-Haul Moving & Storage of Minot

2771 reviews

2505 N Broadway   Minot, ND 58703
(Attached to City Laundry)

(701) 852-0463

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(701) 852-0463

2505 N Broadway
Minot, ND 58703
(Attached to City Laundry)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
1.0

We rented a larger truck but when it came time to pick it up we got a small truck so we had to take several trips. This happened to us before. This person is dishonest and will give up a rented truck for a better offer for more money. Horrible service. Never again to us or our friends or family. People complain on Facebook about this address and owner all the time. No way to run a business!

David L. 
Rating:
5.0

Customer did not leave a comment.

Ronnie G. 
Rating:
5.0

Thanks for helping me and my family move our belongings out of state .

ANTONIO W. 
Rating:
5.0

Customer did not leave a comment.

christine s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORDELL B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY R. 
Rating:
5.0

Just a drop off after hours

Eric C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD D. 
Rating:
5.0

Very quick and easy entrance to building and storage room. Like that I control the security of my room. Very clean inside and out. Easy online sign up.

Chad P.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Linda H. 
Rating:
2.0

Only reason I say no is because the prices are outrageous and I can't make it to the place before they close and I had issues with my card a few times it also closed early a few times and I drove a long ways to be sure I was there before they closed other than those little issues it was fine but I'll have to find a unit cheaper than uhaul next time

joshua p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

MAYCEE G. 
Rating:
4.0

Customer did not leave a comment.

Keysha C. 
Rating:
5.0

The fuel gauge showed less fuel than what the rental agreement showed. Double check this before you sign the agreement.

Gloria A. 
Rating:
5.0

Service was amazing. No issues with pickup or drop off of items. Highly recommend

MATTHEW M. 
Rating:
1.0

Have the rental unit ready for pickup. Snow covered vehicle. Rear door frozen shut. Less than 1/2 tank of fuel. Had to look for an employee. One in the shop working on private vehicle. Other doing something on the computer. Very poor service.

DANIEL S. 
Rating:
5.0

Not a thing very nice store

Kenton J. 
Rating:
3.0

Dropped off truck rental after hours however couldn't get the app to work to return the truck and was charged a $20 fee because of it.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

tia L. 
Rating:
5.0

The staff at checkout were cordial and very helpful

STEPHEN H. 
Rating:
4.0

The trailer is very old me rusty and the locking apparatus got stuck in the top of trailer and cut my finger up had to get. Tenure hot. Old junky trailer

SHARON W. 
Rating:
4.0

Customer did not leave a comment.

PHIL K. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

Update the trucks. The truck I used had almost 200k miles on it and it was a bumpy ride to say the least. Felt that truck was going to break down any second!

JOSEPHB S. 
Rating:
5.0

Customer did not leave a comment.

GODWIN N. 
Rating:
3.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

RANDELL B. 
Rating:
3.0

Will never rent from here again. Rented a truck that had no dolly. Went and returned the truck and Uhual said they are charging for a missing dolly that I never had. Cost me an extra 60 bucks.

ANNA W. 
Rating:
5.0

I wish the website would make it clearer when the pickup location differs from the location I originally chose. Maybe a warning or something

CHARLES G. 
Rating:
4.0

Box at door looks a little unsecure. Was told one time someone may have broke in while I was away and should look to make sure nothing way stolen. I was in utah at the time and asked if they could break the lock and they said there would be a $50 fee I'd have to pay.... Wtf this is a failure in your system not mine. Only compliant and nothing was stolen.

BRYCE H.  |  Overall Experience 
Rating:
5.0

It went very smoothly. I was on my way within 10 minutes. Staff was helpful and pleasant.

FAYE W. 
Rating:
5.0

Customer did not leave a comment.

shirlene s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER E. 
Rating:
1.0

It took me over 4 hours from my originally scheduled time to pick up my moving truck and an additional day to be able to pick up something to tow my car with. My move across country was a rushed nightmare because of these delays.

Kaitlynn E. 
Rating:
3.0

Customer did not leave a comment.

SANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

I absolutely categorically do not like the idea I can't call my home town uhaul direct.

THOMAS S. 
Rating:
5.0

Great experience

James F. 
Rating:
5.0

Customer did not leave a comment.

DOUG B. 
Rating:
2.0

Don't have someone who doesn't know what they are doing mess with the wiring of someone's car. I have a broken tail light, a broken housing case for my tail light, and my sun roof now does not work because of the guys who tried to instill a hitch and wiring on my car.

SHEA H. 
Rating:
5.0

Customer did not leave a comment.

Sue Zane D.  |  Overall Experience 
Rating:
5.0

Everything was exactly what I had hoped it would be. Your People, equipment, and facility were great, easy to use, and well stocked. Keep up the great work.

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
4.0

The hours are a little off for the indoor units we just make it work.

William B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

Awesome service

Kylee R. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

make they take junk out of back if you not planning to rent, I never looked before taking, ended up paying for hand cart that was in way, broke cheesy tie strap from bumping, that is the trap !,got me for 14.00 even after showing picture of the two way better carts I already had

DAVID V. 
Rating:
1.0

Dolly was/ in need of routine maintenance. It was not damaged. Minot is attempting to pass charges for damages when previous repair work by u'haul was insufficient and unsatisfactory. I should not be charged for routine maintenance and normal wear and tear.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN L. 
Rating:
3.0

Customer did not leave a comment.

MARK A. 
Rating:
1.0

I had gone in and paid my bill early and like a week later I'm getting a e mail saying I haven't paid .I was out of town and wasn't sure what's was up I know I paid it .and was getting letters about late fees.so ya I'm not gonna have bad marks on my payment history when I have worked hard to build my credit

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Claudia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amos D. 
Rating:
5.0

Excellent

GIOVANNI M. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
4.0

Customer did not leave a comment.

LAURIE H. 
Rating:
5.0

Good job.

Harlin H. 
Rating:
5.0

Workers were pleasant and met us upon arrival to help

Daniela E. 
Rating:
1.0

Equipment had bald tires. Employees were extremely unprofessional. From the gal that checked me in to the one that hooked the trailer up both were horribly rude.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Customer did not leave a comment.

GARY N. 
Rating:
5.0

Customer did not leave a comment.

Leonardo E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Both gentlemen that helped me that day were awesome and super helpful, would definitely recommend

DION DINA R. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

Amos D. 
Rating:
5.0

Customer did not leave a comment.

AMOS D. 
Rating:
5.0

Staff was friendly and hot us the units we needed right away.

Amos D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abraham R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

I was billed for an after hours drop off fee even though i dropped both pieces of equipment at 4pm and was checked out by a uhaul representative during business hours.

SHAWN W. 
Rating:
4.0

THIS check in process was the fastest ever. Sometimes, though, it gets a little drawn out.

JENNIFER C. 
Rating:
3.0

Well.... you have great service .... the equipment I rented was well kept and in great running conditions. Great experience. ty I'm satisfied with overall service.

ANGEL S. 
Rating:
5.0

Customer did not leave a comment.

JEROME K. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Have another option other than the e-turn in for the return time. If the location service is not working and you call on the help line, you are transferred and then the call is dropped and before you know it...it's been forty minutes and you are still waiting. The office is good, the phone service needs to be improved

SHANNON Y. 
Rating:
3.0

I thing the trailer door should be lubricated and safety chains Shortened to prevent it from dragging on the road.

MOHAMED K. 
Rating:
5.0

Customer did not leave a comment.

JOE R. 
Rating:
3.0

The truck we had was "cleaned", but it was sticky from the cup holders to the floor. Due to COVID, I expected more with the precautious they say they are taking in cleaning the vehicles.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Denzel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURIE L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn R. 
Rating:
5.0

Customer did not leave a comment.

Evelyn R. 
Rating:
5.0

Was a great experience overall, nothing to improve.

CLAYTON ALEXANDE W. 
Rating:
4.0

Customer did not leave a comment.

Shamaine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie H.  |  First Impressions 
Rating:
5.0

No hassle. Quick. Efficient. Helpful.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

SHERRYL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY T.  |  Overall Experience 
Rating:
5.0

Everything is good .

PERRY S. 
Rating:
1.0

The manager at this location is very rude and unprofessional.

LATIMOTHY A. 
Rating:
5.0

Friendly staff, drop off was very easy and fast.

AMOS D. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
3.0

The lady was very rude and disrespectful

THERESAA G. 
Rating:
5.0

Customer did not leave a comment.

Excell R. 
Rating:
5.0

Excellent . Thanks much !

April A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Kathie M. 
Rating:
5.0

Customer did not leave a comment.

aaron b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia L.  |  Overall Experience 
Rating:
4.0

Seemed that a lot of debris and items where left on the floors for several days and weeks. To provide a garbage can inside would be helpful.

eric martin and a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SARAH W.  |  First Impressions 
Rating:
5.0

Thank you and highly recommend because of the clean place & great service. Thanks again.

Mindy R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clint G.  |  Overall Experience 
Rating:
1.0

I will never use uhaul again. It was rhe worst experience and the most expensive storage of anywhere in Minot, North Dakota. I am teling everyone I meet to never use uhaul.

DENNIS H.  |  Overall Experience 
Rating:
2.0

Called and girl was going to hold a 10x10 unit for us got there 10 minutes and got stuck paying more for a 10x15 cause the United she was going to hold wasn’t held for us very disappointing didn’t offer a discount on unit we took or anything to try and make it right

Glen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan G.  |  Overall Experience 
Rating:
5.0

Unable to obtain a copy of my move out date for my records

Anna R.  |  Overall Experience 
Rating:
5.0

Very nice young kid helped me all he could in Minot ND when I arrived late to the storage facility. I would like to thank him for all that he could do. That's a plus ➕ when dealing with the public. Very grateful for that!!!!

pierre h.  |  Overall Experience 
Rating:
5.0

As a first-time U-Haul truck and storage renter, I was very relieved at how well the experience went. After bringing a truckload of belongings across the country, getting it unloaded into a storage unit and turning in the truck were very easy to do and the people were very helpful. Thanks for a great experience in slightly less-than-ideal circumstances.

Paula V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade H.  |  Overall Experience 
Rating:
5.0

Thank you!!😊

Nichole H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jackie L.  |  Overall Experience 
Rating:
1.0

Lyle, my main concern is that your attitude towards costumers is apathetic and condescending. You were rude to my fiance when she asked if there was a dumpster in the area. It didn't seem like had any interest in helping me. You seemed bitter that my trailer rental included a complimentary month of storage and when I asked for 10 x10 x10 you told me that the only unit available was a 5x10x10. My friend checked in less than an hour later and was given a bigger unit. Based off that experience I would not recommend using this facility to others.

Eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dianisse p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neal B.  |  Overall Experience 
Rating:
5.0

Extremely quick and easy process

Antoinette S.  |  Online Move In 
Rating:
5.0

Great

Ruby H.  |  Overall Experience 
Rating:
5.0

The lady who helped me yesterday was Soo helpful and made my experience very smooth tried to get your name but phone was transferred to answering service and they didn't know . Thank you:)

Kim C.  |  First Impressions 
Rating:
5.0

Highly recommend...

Collin K.  |  First Impressions 
Rating:
4.0

Fit my needs, cost of the storage was increased which sucks. But i get it...overall, clean secure and none of my stuff got wrecked...good stuff

Gerald S.  |  Overall Experience 
Rating:
5.0

None

Trevor S.  |  Overall Experience 
Rating:
5.0

Had a really hard time returning my equipment because of another location. Michael and shawn were wonderful.

Veronica F.  |  First Impressions 
Rating:
5.0

Did everything on-line no problems GREAT!

Ruby H.  |  First Impressions 
Rating:
4.0

U-boxes are a great option for short term rentals and if you need them delivered too.

SARAH W.  |  Overall Experience 
Rating:
5.0

I had a very enjoyable and problem free experience with you all for the past 3 plus years. Thank you so very much. Continue to be Blessed.

MARSHA E.  |  Overall Experience 
Rating:
4.0

Storage unit and access was good.

Bruce H.  |  Overall Experience 
Rating:
5.0

Very happy with the staff, facility, and the amount of time I was able to store my belongings there!!

Donna P.  |  Overall Experience 
Rating:
5.0

Profesional staff and very friendly.

Sally S.  |  Overall Experience 
Rating:
5.0

This visit was to upgrade my unit to one of a larger size. The staff was extremely helpful in making this a quick and easy process.

Jonathan G.  |  Overall Experience 
Rating:
5.0

.

Kristen C.  |  Overall Experience 
Rating:
5.0

No issues what's so ever. Pleasant experience all around.

Adam G.  |  Overall Experience 
Rating:
2.0

The only person that was even remotely professional and did not have an attitude the whole 8 months my things were there WAS the manager. Until you get a better employee base id never reccomend this

Vernida S.  |  Overall Experience 
Rating:
5.0

I would recommend.

Karen K.  |  Overall Experience 
Rating:
5.0

Very pleased

Ross J.  |  Overall Experience 
Rating:
5.0

Very clean and nice storage.

brian s.  |  Overall Experience 
Rating:
5.0

Hello

RICHARD R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Natalia A.  |  First Impressions 
Rating:
5.0

Good Job

ELWOOD S.  |  Overall Experience 
Rating:
3.0

K

Gwendolyn W.  |  Overall Experience 
Rating:
5.0

No complaints! Guys were very helpful and professional! I would definitely recommend

Jeremiah P.  |  Overall Experience 
Rating:
3.0

Initially informed that military doesn’t get a discount, but upon moving-out informed that military does get a discount, was not reimbursed. Office staff alot better since initial check-in Feb 2018.

Eckron B.  |  Overall Experience 
Rating:
3.0

I had difficulty with the different companies talking to one another so I almost didn't have a place to store my stuff when I moved. They also raised my rates a few months into my contract.

Jessica F.  |  Overall Experience 
Rating:
4.0

Was great using U-Haul but long wait time to be helped and already had a reservation but was not able to complete the pickup on my phone

Amy K.  |  Reservation 
Rating:
3.0

Communication from phone calls to the actual drop off, need improvement.

Gary U.  |  Reservation 
Rating:
5.0

very good service

brian d.  |  Reservation 
Rating:
1.0

Long wait no answeres from tech's was being asked to pay before I got when it says no deposit required.. asked to pay a full month for less then 20 days of use

christian s.  |  Reservation 
Rating:
5.0

Great facility, great people, great service!

Shawna T.  |  Overall Experience 
Rating:
3.0

Despite renting a large unit and paying for two $800.00+ trailers, a simple $19.95 box issue was handled poorly by the management. Returned a tv box unused- had no receipt so no $.

Michael D.  |  Overall Experience 
Rating:
5.0

Great to do business with

ANTWONG H.  |  Overall Experience 
Rating:
3.0

Dont limit feedback to 200 characters. Typed my experience and was cut off. Dont ask for true feedback with a limit on the comment.

anthony d.  |  Overall Experience 
Rating:
5.0

I wish the rent was prorated. We cleared out our stuff before the end of the month but were charged for the entire month; my only complaint. And I know it's company policy-just something to consider.

Justin M.  |  Overall Experience 
Rating:
5.0

none

Kevin M.  |  Overall Experience 
Rating:
5.0

Fantastic facility... great staff... will definitely use them again.

Kenneth Z.  |  Overall Experience 
Rating:
4.0

Good

Vernna A.  |  Overall Experience 
Rating:
4.0

2 weeks into my rental I was told that my storage unit was empty, found vacated. heart dropped and wife in tears because ALL of our stuff was gone. Fortunately it was a mistake and it was all there.

Joshua h.  |  Overall Experience 
Rating:
5.0

Thank you!

chris B.  |  Overall Experience 
Rating:
4.0

Sometimes staff were very busy and it took a while to be helped. Also since the storage doors are open during business hours and it is cold outside, some stragglers come inside that are not costumers.

RYAN F.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top