Dropped off truck rental after hours however couldn't get the app to work to return the truck and was charged a $20 fee because of it.
JOSE T.Customer Reviews for U-Haul Moving & Storage of Minot
2505 N Broadway
Minot,
ND
58703
(Attached to City Laundry)
(Attached to City Laundry)
Services at this Location:
Contact Us
2505 N BroadwayMinot, ND 58703
(Attached to City Laundry)
Services at this Location:
Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
tia L.- Rating:
- 5.0
The staff at checkout were cordial and very helpful
STEPHEN H.- Rating:
- 4.0
The trailer is very old me rusty and the locking apparatus got stuck in the top of trailer and cut my finger up had to get. Tenure hot. Old junky trailer
SHARON W.- Rating:
- 4.0
Customer did not leave a comment.
PHIL K.- Rating:
- 5.0
Customer did not leave a comment.
Kevin H.- Rating:
- 3.0
Update the trucks. The truck I used had almost 200k miles on it and it was a bumpy ride to say the least. Felt that truck was going to break down any second!
JOSEPHB S.- Rating:
- 5.0
Customer did not leave a comment.
GODWIN N.- Rating:
- 3.0
Customer did not leave a comment.
Sharon J.- Rating:
- 5.0
Customer did not leave a comment.
RANDELL B.- Rating:
- 3.0
Will never rent from here again. Rented a truck that had no dolly. Went and returned the truck and Uhual said they are charging for a missing dolly that I never had. Cost me an extra 60 bucks.
ANNA W.- Rating:
- 5.0
I wish the website would make it clearer when the pickup location differs from the location I originally chose. Maybe a warning or something
CHARLES G.- Rating:
- 4.0
Box at door looks a little unsecure. Was told one time someone may have broke in while I was away and should look to make sure nothing way stolen. I was in utah at the time and asked if they could break the lock and they said there would be a $50 fee I'd have to pay.... Wtf this is a failure in your system not mine. Only compliant and nothing was stolen.
BRYCE H. | Overall Experience- Rating:
- 5.0
It went very smoothly. I was on my way within 10 minutes. Staff was helpful and pleasant.
FAYE W.- Rating:
- 5.0
Customer did not leave a comment.
shirlene s. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROGER E.- Rating:
- 1.0
It took me over 4 hours from my originally scheduled time to pick up my moving truck and an additional day to be able to pick up something to tow my car with. My move across country was a rushed nightmare because of these delays.
Kaitlynn E.- Rating:
- 3.0
Customer did not leave a comment.
SANTONIO C.- Rating:
- 5.0
Customer did not leave a comment.
ZACHARY M.- Rating:
- 5.0
Customer did not leave a comment.
NATHAN G.- Rating:
- 5.0
Customer did not leave a comment.
Michael B.- Rating:
- 5.0
I absolutely categorically do not like the idea I can't call my home town uhaul direct.
THOMAS S.- Rating:
- 5.0
Great experience
James F.- Rating:
- 5.0
Customer did not leave a comment.
DOUG B.- Rating:
- 2.0
Don't have someone who doesn't know what they are doing mess with the wiring of someone's car. I have a broken tail light, a broken housing case for my tail light, and my sun roof now does not work because of the guys who tried to instill a hitch and wiring on my car.
SHEA H.- Rating:
- 5.0
Customer did not leave a comment.
Sue Zane D. | Overall Experience- Rating:
- 5.0
Everything was exactly what I had hoped it would be. Your People, equipment, and facility were great, easy to use, and well stocked. Keep up the great work.
MICHAEL S.- Rating:
- 3.0
Customer did not leave a comment.
Zachary S.- Rating:
- 5.0
Customer did not leave a comment.
JAMES H.- Rating:
- 5.0
Customer did not leave a comment.
david G.- Rating:
- 4.0
The hours are a little off for the indoor units we just make it work.
William B. | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
JAMES D.- Rating:
- 5.0
Customer did not leave a comment.
ANDREW J.- Rating:
- 5.0
Awesome service
Kylee R.- Rating:
- 5.0
Customer did not leave a comment.
JAMES H.- Rating:
- 3.0
make they take junk out of back if you not planning to rent, I never looked before taking, ended up paying for hand cart that was in way, broke cheesy tie strap from bumping, that is the trap !,got me for 14.00 even after showing picture of the two way better carts I already had
DAVID V.- Rating:
- 1.0
Dolly was/ in need of routine maintenance. It was not damaged. Minot is attempting to pass charges for damages when previous repair work by u'haul was insufficient and unsatisfactory. I should not be charged for routine maintenance and normal wear and tear.
Gregory L.- Rating:
- 5.0
Customer did not leave a comment.
STEPHEN MARTIN V.- Rating:
- 5.0
Customer did not leave a comment.
FRANKLIN L.- Rating:
- 3.0
Customer did not leave a comment.
MARK A.- Rating:
- 1.0
I had gone in and paid my bill early and like a week later I'm getting a e mail saying I haven't paid .I was out of town and wasn't sure what's was up I know I paid it .and was getting letters about late fees.so ya I'm not gonna have bad marks on my payment history when I have worked hard to build my credit
David S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANDREW C.- Rating:
- 5.0
Customer did not leave a comment.
Claudia P. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amos D.- Rating:
- 5.0
Excellent
GIOVANNI M.- Rating:
- 5.0
Customer did not leave a comment.
thomas H.- Rating:
- 4.0
Customer did not leave a comment.
LAURIE H.- Rating:
- 5.0
Good job.
Harlin H.- Rating:
- 5.0
Workers were pleasant and met us upon arrival to help
Daniela E.- Rating:
- 1.0
Equipment had bald tires. Employees were extremely unprofessional. From the gal that checked me in to the one that hooked the trailer up both were horribly rude.
STEPHANIE B.- Rating:
- 5.0
Customer did not leave a comment.
Justin M.- Rating:
- 4.0
Customer did not leave a comment.
GARY N.- Rating:
- 5.0
Customer did not leave a comment.
Leonardo E.- Rating:
- 5.0
Customer did not leave a comment.
ANDREW C.- Rating:
- 5.0
Both gentlemen that helped me that day were awesome and super helpful, would definitely recommend
DION DINA R.- Rating:
- 5.0
Customer did not leave a comment.
thomas H.- Rating:
- 5.0
Customer did not leave a comment.
Amos D.- Rating:
- 5.0
Customer did not leave a comment.
AMOS D.- Rating:
- 5.0
Staff was friendly and hot us the units we needed right away.
Amos D. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Abraham R.- Rating:
- 5.0
Customer did not leave a comment.
Robert B.- Rating:
- 3.0
I was billed for an after hours drop off fee even though i dropped both pieces of equipment at 4pm and was checked out by a uhaul representative during business hours.
SHAWN W.- Rating:
- 4.0
THIS check in process was the fastest ever. Sometimes, though, it gets a little drawn out.
JENNIFER C.- Rating:
- 3.0
Well.... you have great service .... the equipment I rented was well kept and in great running conditions. Great experience. ty I'm satisfied with overall service.
ANGEL S.- Rating:
- 5.0
Customer did not leave a comment.
JEROME K.- Rating:
- 5.0
Customer did not leave a comment.
Adam F.- Rating:
- 5.0
Customer did not leave a comment.
GARY S.- Rating:
- 4.0
Have another option other than the e-turn in for the return time. If the location service is not working and you call on the help line, you are transferred and then the call is dropped and before you know it...it's been forty minutes and you are still waiting. The office is good, the phone service needs to be improved
SHANNON Y.- Rating:
- 3.0
I thing the trailer door should be lubricated and safety chains Shortened to prevent it from dragging on the road.
MOHAMED K.- Rating:
- 5.0
Customer did not leave a comment.
JOE R.- Rating:
- 3.0
The truck we had was "cleaned", but it was sticky from the cup holders to the floor. Due to COVID, I expected more with the precautious they say they are taking in cleaning the vehicles.
JAMES B.- Rating:
- 4.0
Customer did not leave a comment.
Denzel S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LAURIE L.- Rating:
- 5.0
Customer did not leave a comment.
Joseph B.- Rating:
- 5.0
Customer did not leave a comment.
Evelyn R.- Rating:
- 5.0
Customer did not leave a comment.
Evelyn R.- Rating:
- 5.0
Was a great experience overall, nothing to improve.
CLAYTON ALEXANDE W.- Rating:
- 4.0
Customer did not leave a comment.
Shamaine M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Julie H. | First Impressions- Rating:
- 5.0
No hassle. Quick. Efficient. Helpful.
Donna S.- Rating:
- 5.0
Customer did not leave a comment.
Shawn M.- Rating:
- 5.0
Customer did not leave a comment.
Shawn M.- Rating:
- 5.0
Customer did not leave a comment.
SHERRYL M. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PEGGY T. | Overall Experience- Rating:
- 5.0
Everything is good .
PERRY S.- Rating:
- 1.0
The manager at this location is very rude and unprofessional.
LATIMOTHY A.- Rating:
- 5.0
Friendly staff, drop off was very easy and fast.
AMOS D.- Rating:
- 5.0
Customer did not leave a comment.
JAMES H.- Rating:
- 5.0
Customer did not leave a comment.
EDWARD R.- Rating:
- 5.0
Customer did not leave a comment.
Dawn G.- Rating:
- 3.0
The lady was very rude and disrespectful
THERESAA G.- Rating:
- 5.0
Customer did not leave a comment.
Excell R.- Rating:
- 5.0
Excellent . Thanks much !
April A.- Rating:
- 5.0
Customer did not leave a comment.
RICHARD M.- Rating:
- 5.0
Customer did not leave a comment.
Kathie M.- Rating:
- 5.0
My only complaint is that I had to pay for 4 - 5 day rental when I only used it for 1 1/2 day - that is excessive and very disappointing
Christy C.- Rating:
- 4.0
Service was great.
JOE H.- Rating:
- 4.0
Customer did not leave a comment.
LATECIA M.- Rating:
- 5.0
Customer did not leave a comment.
aaron b. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sophia L. | Overall Experience- Rating:
- 5.0
Nothing at all I would think, the General Manager is one the most knowledge person in that position I have every seen and he run a tight and well organize ship.
Perry S.- Rating:
- 5.0
N/A
Denzel S.- Rating:
- 5.0
Customer did not leave a comment.
Rebecca K.- Rating:
- 5.0
Customer did not leave a comment.
LAFORREST LOUTAW E.- Rating:
- 5.0
Customer did not leave a comment.
EUGENIO R.- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL C.- Rating:
- 5.0
Customer did not leave a comment.
JOHN R.- Rating:
- 5.0
Customer did not leave a comment.
Holly M.- Rating:
- 4.0
Customer did not leave a comment.
Susan M.- Rating:
- 3.0
Customer did not leave a comment.
Destra W.- Rating:
- 5.0
.
JEROME V.- Rating:
- 2.0
The vehicle I had reserved was not available when I arrived to pick it up. There was one 10' truck on the lot but I was told it was reserved. So I was basically told too bad. I asked why I can't have the truck on the lot and told again it was reserved for a 1pm pickup. It was 10:25 am and my reservation was for 10:00 am . I asked if could rent for 2 hours. The agent finally agreed. So I paid full price and had to rush my move because the truck I reserved apparently was not returned.
DENAE S.- Rating:
- 5.0
Customer did not leave a comment.
JUDITH E.- Rating:
- 5.0
Customer did not leave a comment.
Wesly D.- Rating:
- 4.0
Seemed that a lot of debris and items where left on the floors for several days and weeks. To provide a garbage can inside would be helpful.
eric martin and a. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jeanette B. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Paul G. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Nichole H. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SARAH W. | First Impressions- Rating:
- 5.0
Thank you and highly recommend because of the clean place & great service. Thanks again.
Mindy R. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
James S. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Clint G. | Overall Experience- Rating:
- 1.0
I will never use uhaul again. It was rhe worst experience and the most expensive storage of anywhere in Minot, North Dakota. I am teling everyone I meet to never use uhaul.
DENNIS H. | Overall Experience- Rating:
- 2.0
Called and girl was going to hold a 10x10 unit for us got there 10 minutes and got stuck paying more for a 10x15 cause the United she was going to hold wasn’t held for us very disappointing didn’t offer a discount on unit we took or anything to try and make it right
Glen D. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jonathan G. | Overall Experience- Rating:
- 5.0
Unable to obtain a copy of my move out date for my records
Anna R. | Overall Experience- Rating:
- 5.0
Very nice young kid helped me all he could in Minot ND when I arrived late to the storage facility. I would like to thank him for all that he could do. That's a plus ➕ when dealing with the public. Very grateful for that!!!!
pierre h. | Overall Experience- Rating:
- 5.0
As a first-time U-Haul truck and storage renter, I was very relieved at how well the experience went. After bringing a truckload of belongings across the country, getting it unloaded into a storage unit and turning in the truck were very easy to do and the people were very helpful. Thanks for a great experience in slightly less-than-ideal circumstances.
Paula V. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wade H. | Overall Experience- Rating:
- 5.0
Thank you!!😊
Nichole H. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jackie L. | Overall Experience- Rating:
- 1.0
Lyle, my main concern is that your attitude towards costumers is apathetic and condescending. You were rude to my fiance when she asked if there was a dumpster in the area. It didn't seem like had any interest in helping me. You seemed bitter that my trailer rental included a complimentary month of storage and when I asked for 10 x10 x10 you told me that the only unit available was a 5x10x10. My friend checked in less than an hour later and was given a bigger unit. Based off that experience I would not recommend using this facility to others.
Eric W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
dianisse p. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacob H. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark M. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Neal B. | Overall Experience- Rating:
- 5.0
Extremely quick and easy process
Antoinette S. | Online Move In- Rating:
- 5.0
Great
Ruby H. | Overall Experience- Rating:
- 5.0
The lady who helped me yesterday was Soo helpful and made my experience very smooth tried to get your name but phone was transferred to answering service and they didn't know . Thank you:)
Kim C. | First Impressions- Rating:
- 5.0
Highly recommend...
Collin K. | First Impressions- Rating:
- 4.0
Fit my needs, cost of the storage was increased which sucks. But i get it...overall, clean secure and none of my stuff got wrecked...good stuff
Gerald S. | Overall Experience- Rating:
- 5.0
None
Trevor S. | Overall Experience- Rating:
- 5.0
Had a really hard time returning my equipment because of another location. Michael and shawn were wonderful.
Veronica F. | First Impressions- Rating:
- 5.0
Did everything on-line no problems GREAT!
Ruby H. | First Impressions- Rating:
- 4.0
U-boxes are a great option for short term rentals and if you need them delivered too.
SARAH W. | Overall Experience- Rating:
- 5.0
I had a very enjoyable and problem free experience with you all for the past 3 plus years. Thank you so very much. Continue to be Blessed.
MARSHA E. | Overall Experience- Rating:
- 4.0
Storage unit and access was good.
Bruce H. | Overall Experience- Rating:
- 5.0
Very happy with the staff, facility, and the amount of time I was able to store my belongings there!!
Donna P. | Overall Experience- Rating:
- 5.0
Profesional staff and very friendly.
Sally S. | Overall Experience- Rating:
- 5.0
This visit was to upgrade my unit to one of a larger size. The staff was extremely helpful in making this a quick and easy process.
Jonathan G. | Overall Experience- Rating:
- 5.0
.
Kristen C. | Overall Experience- Rating:
- 5.0
No issues what's so ever. Pleasant experience all around.
Adam G. | Overall Experience- Rating:
- 2.0
The only person that was even remotely professional and did not have an attitude the whole 8 months my things were there WAS the manager. Until you get a better employee base id never reccomend this
Vernida S. | Overall Experience- Rating:
- 5.0
I would recommend.
Karen K. | Overall Experience- Rating:
- 5.0
Very pleased
Ross J. | Overall Experience- Rating:
- 5.0
Very clean and nice storage.
brian s. | Overall Experience- Rating:
- 5.0
Hello
RICHARD R. | Overall Experience- Rating:
- 5.0
Excellent customer service
Natalia A. | First Impressions- Rating:
- 5.0
Good Job
ELWOOD S. | Overall Experience- Rating:
- 3.0
K
Gwendolyn W. | Overall Experience- Rating:
- 5.0
No complaints! Guys were very helpful and professional! I would definitely recommend
Jeremiah P. | Overall Experience- Rating:
- 3.0
Initially informed that military doesn’t get a discount, but upon moving-out informed that military does get a discount, was not reimbursed. Office staff alot better since initial check-in Feb 2018.
Eckron B. | Overall Experience- Rating:
- 3.0
I had difficulty with the different companies talking to one another so I almost didn't have a place to store my stuff when I moved. They also raised my rates a few months into my contract.
Jessica F. | Overall Experience- Rating:
- 4.0
Was great using U-Haul but long wait time to be helped and already had a reservation but was not able to complete the pickup on my phone
Amy K. | Reservation- Rating:
- 3.0
Communication from phone calls to the actual drop off, need improvement.
Gary U. | Reservation- Rating:
- 5.0
very good service
brian d. | Reservation- Rating:
- 1.0
Long wait no answeres from tech's was being asked to pay before I got when it says no deposit required.. asked to pay a full month for less then 20 days of use
christian s. | Reservation- Rating:
- 5.0
Great facility, great people, great service!
Shawna T. | Overall Experience- Rating:
- 3.0
Despite renting a large unit and paying for two $800.00+ trailers, a simple $19.95 box issue was handled poorly by the management. Returned a tv box unused- had no receipt so no $.
Michael D. | Overall Experience- Rating:
- 5.0
Great to do business with
ANTWONG H. | Overall Experience- Rating:
- 3.0
Dont limit feedback to 200 characters. Typed my experience and was cut off. Dont ask for true feedback with a limit on the comment.
anthony d. | Overall Experience- Rating:
- 5.0
I wish the rent was prorated. We cleared out our stuff before the end of the month but were charged for the entire month; my only complaint. And I know it's company policy-just something to consider.
Justin M. | Overall Experience- Rating:
- 5.0
none
Kevin M. | Overall Experience- Rating:
- 5.0
Fantastic facility... great staff... will definitely use them again.
Kenneth Z. | Overall Experience- Rating:
- 4.0
Good
Vernna A. | Overall Experience- Rating:
- 4.0
2 weeks into my rental I was told that my storage unit was empty, found vacated. heart dropped and wife in tears because ALL of our stuff was gone. Fortunately it was a mistake and it was all there.
Joshua h. | Overall Experience- Rating:
- 5.0
Thank you!
chris B. | Overall Experience- Rating:
- 4.0
Sometimes staff were very busy and it took a while to be helped. Also since the storage doors are open during business hours and it is cold outside, some stragglers come inside that are not costumers.
RYAN F. | Overall ExperienceAdditional Services at this Location
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Propane
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