Great service, clean truck, and exactly what I needed. Thanks Uhaul.
DARRELL LCustomer Reviews for U-Haul Moving & Storage Of Miramar
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy to use the app & come in & have my reservation ready
DERICKARVIN AThe only thing that I would improve on would be to make sure that the fuel gauge is where it's supposed to be. The fuel gauge was an eighth of a tank lower than the paperwork. With a price of gas these days it is very important to make sure that the paperwork matches the truck's gauge.
Gloria EOn the contract there was a guide for how much gas to put in to bring it back to the level it was at when we rented it. I put in exactly the recommended amount (10 gallons) to bring the tank from 1/4 full to 1/2 full. The recommended amount was at least 2 gallons too much. So U-Haul gets 2 free gallons of gas from us. This is unethical at minimum, and should be illegal. Please correct the guidance on the contract.
Victoria CThe staff was very courteous and friendly. Knew exactly what I needed
DAVID BGreat staff friendly and fast
JOURDAIN JTruck was rubbish. Check engine light came immediately. Truck tires were not aligned and hard to be driven like that. Poor condition of the truck.
CEZAR DThank you
ESMA BWe've used this U-Haul location numerous times and always receive excellent, professional and friendly service. They definitely went out of their way to accommodate our needs. Thank you
REBECCA LPlease fix your two-factor authorization system on your website and in your app. I cannot receive your verification code through phone or email. This creates lots of trouble.
HAORAN WPrice on the web does not match what I was charged. It was not even close.
ALI AYes, I definitely recommend friends and family to this Uhaul location. The service is excellent. The staffs are friendly and professional. Top notch.
KHOA TVery friendly people
JEAN MI still have not received the final receipt that I was told would be emailed to me when I dropped off the truck. I did not use all my estimated mileage and should be getting a small refund (only about $5 so no real big deal). Home Depot has a better and clearer process for checking in the vehicles.
Peter WExcellent, efficient service and friendly staff.
SHAKEEL KExcellent customer service. I would use this location in the future. Thank you.
MARIA KI appreciated the extensive help I received by the UHaul staff member during my recent visit.
DIONE B | First ImpressionsStaff was competent and professional.
LAUNYE CYou guys are great,
Kevin HKeep up excellent service!
SANDRA SOnly issue was after hours drop off. I think a lot of people showed up after hours and just left equipment wherever they felt it was good instead of in an orderly way. I barely managed to find a spy for the trailer return. Besides that, staff was great.
STEPHEN HPut the location of the drop box on the contract
QUIREO WThank You!!!
Roy JI always use U-Haul and I recommend for others. Thank you for make moving easier for us!
JAMES BOh gosh, so helpful they are professionals there and kept up equipment. Often I'm working solo.
Sarah CCommendable
ROBERTO DThank You!!!!
Roy JNot trustful customer service!
HOC VAll goof
WILLIAM HThis Uhaul Storage facility has been REALLY GREAT! Nice staff and great service all around. I would recommend it to anyone. The prices are a little higher, but its not everywhere that you can also rent a truck to move your stuff too, which is a major plus.
Michelle W | Overall ExperienceWe were told the truck had half a tank of gas but when I got in it, it was the line above E. I took pictures of it before I lefted the place.
GLENN BThe staff was great - especially the woman who assisted me. Very friendly, professional and extremely efficient at her job! Better than any experience I've ever had at Uhaul.
Gary LThank You!!!
ROY JVery pleasant experience.
Sally RThe staff was very helpful and friendly. Facility was clean.
Susie L | Overall ExperienceGreat customer service! The truck drove smoothIy, I would just recommend dusting the cabin.
PATRICIA RGet the office personnel out of their chairs and have them assist customers checking out and checking in vehicles. Your APP is a waste of everyone's time and when reported as not functioning, the counter people did not seem surprised. The final bill was not accurate in the mileage category as assured by the check in person. Wasn't off by enough to waste the time and fuel to go back for $2.87 but if this is happening on a regular basis, it could be a pattern. Van was not swept out before I utilized it--I cleaned it before returning it. Just does not seem to be much enthusiasm at this location for the work they do.
MICHAEL PGracias por todo especialmente a Andrew, son muy amables
Noemi A | Overall ExperienceExcellent customer service, and they were busy.
Matthew KGreat service, friendly.
Jeramy LEverything was great!! I can not think of anything to improve on!!
PAMELA PWas very happy to see great tires on the truck. It ran great on the trip.
DIANA CGreat customer service.
ANTONIO PWe have been renting U-Hauls from this location for several years now. Excellent employees and service.
MAE CNice location, good truck, horrible self-checkout process with uhaul. I placed my order, confirmed my order, and confirmed the pickup time. Once I arrived, everything worked except for the app. The app stated that I needed to contact customer service... 7:00am on a Sunday? Sweet. After a 20 minute hold time, I was connected to a customer service rep. He was very nice and understood the issue. He stated that there was never a truck assigned to the order. Then he had me close the application because "it doesn't work", and use the website to finish my checkout. Sure enough the fix was use chrome instead the uhaul app. This little "bobble" of technology ate an hour of my moving time. I paid 3 people to sit around for an hour while I messed with a uhaul app on my phone that the service rep and uhaul knows doesn't work. The wasted money in labor was more than the money spent on the truck. Thanks uhaul.
Chris RRented a small enclosed trailer. The U-Haul personnel were helpful and friendly. The process was easy and efficient.
LAURENCE SI have used this location 3 times for local moves in the past 3 years I have always had excellent experiences with the staff and trucks/equipment.
DAVID SPlease make sure your pick up miles are correct, my miles were off by 2 Miles and make sure you let them know when the gas is over to make sure you get the credit like they said you’ll get. I’m not sure what mine was because i never received a final receipt.
CESAR ABefore a key is handed out make sure the truck is on property. When I did get a key the truck had less then a 1/4 tank of gas.
MARK WThe customer service was great and it was easy to rent. I did find some trash in the passenger side of the truck and the windows were a little dirty so I used the vehicle window washer/wiper blades to clean before driving off the lot. I will rent here again because the team provides good service.
MARTIN RLocation and customer service was excellent.
Nancy V | Overall ExperienceI've had to use a trailer twice recently. Both times it was waiting got me and hooked up for me promptly. Friendly, courteous and helpful.
SEAN KTodo muy rapido y todo limpio
PILO MThe trailer was full of leaves.
SCOTT Mcard system is glitchy and inconsistent after hours to let customers in unit
CAYLA R | Online Move InVery pleasant, courteous, professional and friendly staff. Moving is always stressful and exhausting. The team at U-Haul are knowledgeable, and makes a stressful time easier. They have everything needed for one-stop shopping for supplies. They even have recycle boxes from other movers that you can take for free. Will use them again.
HENRY Wstaff was always helpful with my questions I had. facility was very clean.
SHAUNDA C | Overall ExperienceExceeded my expectations, well done!
ERIC UI just rented the unit a couple of days ago and today I was trying to acces my unit and my code to go in was disabled and I called customer service for that couldn’t help me at all with the issue they called the manager and he never respond I needed some documents I had in there super important was at the facility for longer then two hrs and no body in Customer service was able to help me get acces really disappointed and I would never recommend u guys storage unit to any one
Edgar I | Online Move InEasy to get the truck you need fast and friendly. I’ll definitely come back for another rental. Thanks guys !
Nghia TI asked for 8 weeks straight to get the lights fixed in the hallway right above my storage and they purposely choose to change lights of people who didn't even pay rent than to change mines. The excuse by the manager (white male with Grey bear) told me he had some and he would do it and had some on order. I asked in person 7 times and over the phone 4. Was not done until I made the manager come put them up so I could see inside my storage unit. When people who don't make their rent have the privilege of having lights why should I be even paying my rent then?
GABRIEL G | Overall ExperienceExcellent service
EDWARD HEasy drop off..park..hand staff the keys !
Elizabeth W2nd storey and doors to get to was a bit of challenge. Otherwise all great
Amarjit S | Overall ExperienceYou guys are the best. I will return if needed in the future. Will recommend.
ROBERT O | Overall ExperienceGreat location, friendly staff but not having access to the big door made it very inconvenient to move out. It’s been broken for over 2 weeks
Claire W | Overall Experiencefacility was very clean.
SHAUNDA C | First ImpressionsEveryone at Camino Ruiz was incredibly helpful and professional. Great job!!
Heather C | Overall ExperienceManager and his team are excellent customer service
khoa n | Overall ExperienceGreat facility. Glad we chose it from among so many options.
Robert S | Overall ExperienceEdward and the staff were excellent. They were kind and helpful as I was moving out especially after a leak in the roof which affected some of my belongings in one of the 2 units I had been renting. That happened earlier this year out late last year. I would rent from this location again.
SALVATORE C | Overall ExperienceReally thankful for being able to have the U-Haul truck and then just bring it right to the storage I also like the space that you can leave stuff if you don't want to take it. I love all the staff and everybody's super friendly and helpful. Thanks again for a great experience moving is so stressful!
tammy c | First ImpressionsThe checkin and the over the phone reservation process were amazing
Danielle B | Online Move InEach interaction I had with an employee in person or on the phone has been pleasant and achieved what I needed.
Richard v | Overall ExperienceNever had any issues great place and staff
Anthony A | Overall ExperienceAwesome!
cindy g | First ImpressionsThe staff was very rude and the storage locker that was booked online was not available once we arrived
Sara L | Overall ExperienceSo…at some point the credit card I had in file expired, and your team apparently cut my lock and put their own on. So even though I updated with a new card almost a year ago and was up to date on all my payments, your team claimed to not know how that lock got on there or why. Then they didn’t want to cut the lock off for me. Wasted hours of my life trying to resolve that. Eventually I got to empty my stuff out and went to close out the contract. And when doing so I saw on their screen where it asked if the user was in the military. So I ask, “why would you need to know that?” To which they responded with, “because we have a military discount, did nobody ask you that when you rented the storage space?” To which I responded, “of course not!” So… by my calculations I lost out on about $288. But at least I had rude employees there to deal with on top of it. This is probably just one example of why the overall review on this particular establishment is 1-2 stars, depending on where you look. Lots of room for improvement at this place. Hope this helps.
SEAN H | Overall ExperienceI have rented a storage unit at U-haul of Miramar for 3 and a half years. I have been very happy right from the start especially with the outstanding service here! When I first moved in an issue arose that I had inadvertantly neglected to properly lock and secure my unit. I received a call from the manager right away and when I explained I was living on the east coast and could not come in and correct the issue, he told me not to worry, that he could handle it for me (removing the old lock and putting a new one on the unit and holding the keys for me in the office. More recently I have been spending a great deal of time at the storage unit as I have been clearing out unit in preparation for a move back across the country to the east coast. Over the past month I have been there nearly every day and I have had many interactions with various members of the staff here. Everyone has been helpful, attentive, personable and generous with their time. The manager, Caroline, has been always professional, prompt and efficient in handling issues; she has been very generous and kind as well. She deserves recognition too, for taking good care of all the many details that also contribute to making this business exceptional. The facility is kept clean (even the bathroom is spotless!); and the temperature is always comfortable. The best thing of all of though is all of the people who work here, and what a great job they do of taking care of customers. I truly am going to miss all of them.
Denise W | Overall ExperienceGreat place staff was great
evaristo r | Overall ExperienceThe best customer service facility compared to college station texas
jermey b | First ImpressionsEveryone was extremely helpful. Super easy process.
Jeremy K | First ImpressionsDefinitely plan on coming back here once I need a storage unit again.
Lex P | Overall ExperienceGood help from staff on check in. I have stored engineering tools in past years here and was happy to be back.
MARK B | First ImpressionsGreat staff, very helpful and knowledgeable Location is convenient and storage facility is very clean and easy to move around through.
Richard C | Overall ExperienceThank you for offering storage when you are making a move, it made everything so much easier. Your staff at Camino Ruiz is the best, very helpful, friendly and knowledgeable as well. I would definitely recommend this location to everyone.
Richard C | Overall ExperienceThe staff was polite and helpful.
Lynette C | Overall ExperienceYour utility elevator should be out of service if its paperwork isn’t up to date. It expired last year in April. So it’s been a year with it out of regulation. And there is no one who can be called after hours. The first guy gave me a military discount of 10% and the second guy said there was no such thing. So that was confusing.
Marina S | First ImpressionsAll the staff Sal, Madaline are always great and helpful, not only with storage but with the trailers that I rent frequently.
Sergio C | Overall ExperienceVery nice customer service. Never had problems with them
Marina M | Overall Experiencewonderful team
AUGUSTINE S | First ImpressionsEverything went well at the Miramar storage. Professional staff; helpful.
Deborah C | First ImpressionsThank you for your help when we had trouble with our lock. Staff was super friendly.
Linda D | Overall ExperienceI had a great experience minus having to request my close out receipt. I wanted to ensure I wasn’t charged when I removed my contents the day before my bill was due. I have used the facility twice and each time I’ve been satisfied with the service provided. TY
VEEVEE B | Overall ExperienceGreat facility, staff, and carts! Everything was very convenient and easy.
Harrison L | Online Move InDirty and over 95° when they charge hundreds for climate control. I'll never rent here again, A1 storage is so much better.
Nina S | Overall ExperienceThe staff was very helpful and friendly and explained things well
Diane Y | Overall ExperienceI had some of my belongings stolen from my storage. They got in from the top. I asked about video and conveniently the cameras were not working. This happen last year right before Covid shut down.
Oliver R | Overall ExperienceI appreciate the two girls who helped me taking their time. I know the one girl is training by how slow she was going and asking questions. I’d just suggest to maintain professional discussions in front of customers. I know I’m young but I don’t care to hear the workers cussing and talking smack about others while we are waiting on things, personally.
Leah G | First ImpressionsCame to your U-Haul because of Drive-By Advertising by seeing your well-maintained clean Storage Facility from the Street; Plus your Staff is Friendly & Great to work with. The only complaint is your Accounting Software —— It needs replacing & updating; PLUS each new & old Staff Member should be trained on your current Computer Software that you have so they know how to correctly use it when handling customer transactions. Otherwise, Camino Ruiz is a Great Store & Great Staff. Thank you.
Elaine T | First ImpressionsClean, secure and very helpful staff
Thomas H | First ImpressionsClimate control should not be at 85 degrees, that's warm enough to ruin my delicate items. Your online explanation is garbage, be honest about this location, it sucks.
Nina S | First ImpressionsSome of employees were not accommodating but most were
Tyra V | Overall ExperienceEveryone there at Uhaul is very helpful and friendly. That’s why I’ve been going there for all of my moving, packing, and storage needs.
Edmund V | First ImpressionsY’all tried to have my drop off location 60 miles from where I was going. Got it changed to a better spot and requested storage. They didn’t reserve me storage and the location didn’t have storage for me. Got it changed to a spot further away with only 30 minutes before close. Got there and they weren’t sure they had storage for me. The whole thing was a mess. Luckily I got the last unit. Would not recommend
Gabriel B | First Impressions