Customer Reviews for U-Haul Moving & Storage of Montgomery

I've used uhaul many times when I need to move ..and its always been a great experience..

I was quoted one price by a gentleman name Robert. I get to the location and another gentleman name Chris says the information I received was wrong. I wish someone would get their story together. Kind of frustrating.

Nothing right now. Service was very good. Plenty of safe parking for my car.

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

Forgot the guys name who helped me but he was AWESOME!!!

There should be 2 people working to help the customers. We had a pick up time of 2:45 we got there at 2:25 but didnt leave until about 3:20 due to only one person working.

I picked up the truck with less than a full tank. I drove it 14 miles for the day and went I went to go fill it up at the end of the day it took 6.5 gallons. When I dropped it off and told them what happen the person working had no explanation as to why but did give me credit for my cost to full. I wonder how many people they do that to and try to get away with it, wont use them again

My service was excellent. The person was helpfull to me.

Gentleman at counter who checked me in was not pleasant to deal with. Second time I've rented from here and both times he was a condescending wise ass with an attitude.

The customer service was excellent the representatives were very kind I will always shop with U-Haul and I definitely absolutely recommend it to others

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Front desk lady has a mean demeanor and very monotone.

You guys rock excellent and very friendly costumer service!!!????

I want to make clear....The person who helped me unload the trailer was nice and professional. However My previous visit to this location in Montgomery , was a different story. (A different person at that time ) I was made to feel like I was bothering and taking his time trying to rent a trailer. So I went to the Naperville location. They were fine.

This location has been great every time I have used them. I would definitely recommend them in the future.

As part of our rental, we asked for a dozen furniture blankets. We only got 6 but we were still charged for 12.

The only issue we had was attempting to pick up the vehicle using the app. After three failed attempts, the person cleaning the trucks was nice enough to open the location early so she could get up going. Had she not been there, we would have been stuck and unable to meet the person we were buying furniture from.

I felt mislead when I agreed to adding on furniture pads. I was extremely clear what I needed the pads for... I was moving from my house into a storage facility and I would not be returning them. The guy quoted me $10 for two packages of some felt pads. I agreed. When I returned that afternoon to return the truck, a different gentleman asked me for the pads. I explained everything that happened that morning and he more or less told me that’s not how the system works. That I needed to return them that day. I told him that’s impossible. They are wrapped around furniture in a storage unit. He said he will have to upcharge me again for not returning the pads. I told him the guy in the morning said it wouldn’t be a problem but He was unwilling to even listen to me, he literally avoided conversation with me and talked over me to tell me I will be charged anyway.

This location always the people are wonderful very friendly service is great thanks so much

Fast friendly service. Will use them again when needing a uhaul

Great customer service from start to finish

It was easy and fast. Got what I needed. It did the job I needed done. And returned just like that. So the experiance went nice and smooth.

It never ceases to amaze me how bad the customer service is at every uhaul location i rent from. I feel like i am at the DMV each time and the attitude toward customer's boarders on hostile. This visit i was told by the employee at the counter, that my car was parked in the wrong area, and i would need to move it before he could help me. Got it...then one of the employees pulls up in a personal car and parks to go in when i was moving mine. Then the guy who hooked up my trailer was smoking while by hatch was open exposing my family to his cigarette smoke. Unbelieveable.

Great customer service!

Van could use a little more room on drivers side for a tall person.

Did great!

At the end of the day, I needed a service to be provided. They accomplished that. However, the first trailer didn’t pass the light test and the second trailer had a padlock locked on it. We only noticed the lock on the trailer an hour after we picked it up when we got it home. Had to go the whole way back to have it cut off. Very frustrating. The store associate assured me that they’d discount the reservation for the issue with the lock, but there was nothing discounted on my final return receipt.

I liked the inside parking and loading zone. I don’t like paying over $100 a month.

The easy access plus beds for moving made the experience quick and painless.

Friendly and informative. Would recommend to others

Truck was leaking water. Had a hole in the roof after we started unloading. Originally we asked for 26' truck but we received 2 15' trucks with less space, more gas usage, more tolls and other fees and needed an extra driver at the last moment. Was a little nerve wrecking to get it all taken care off.

Nothing it was my first time going in a u-haul and the 2 lady's that helped me were wonderful thanks for all your help ladies ??

We frequently use their services and always receive exemplary service

The reps at this location are not too friendly, made me feel unwanted at the time of pick up.

Convenient, affordable, clean, organized management, would rent again.

My pick up and drop off times were written to reflect earlier pick up, and later drop off times in order to bill me an extra day! SCAM! When I confronted the store manager he was unhappy that I pointed out his errors and continued to argue with me, even after proving the error of his ways. This location is not trust worthy and I will do my best to make sure this information is public knowledge through All social media, Yelp, etc. This "manager" is an excellent example of how to loose business and alienate Uhaul customers! I recommend an inquiry into the management of your business at this location.

GREAT job!!

Never tell a customer that a van can handle a queen size mattress and box spring, as well as other items. It's was a real struggle. Moving a queen size or larger? Get the truck instead. It's the same price. Shame on this location for giving bad information.

I got like speaking negative so I rather not make any comments. I will say the location at Montgomery is very bad service. I been u haul customer for years and never saw such bad service

Truck needs mechanical attention - Front and transmission.

Robert was Very Kind & Professional. ??????????

The small truck I rented had a water leak in the front corner, which showed up when it started to rain.

Check in and drop off huge hassle. Need better app. Took me 45 minutes to pick up and 30 Minutes to drop off Should offer a program or better pricing for frequent renters

The mobile check in is amazing. This app alone will keep me coming back to Uhaul vs. competitors. So convenient to reserve, pickup and drop off.

Great experience, quick rental and move out easy service!

I was impressed with the The physical location the building in the parking lot was a very good fit for this type of operation.First employee that I ran into the last when I return the vehicle very professional I was quite happy

Great job

Pictures of IDs really shouldn't be taken from employees' personal devices. The person at the desk showed me photos didn't stay on her phone but she shouldn't have had to do that, the store should have a secure, separate device.

The representative Alexsie that we worked with seemed very confused at the process and did not fully explain what we were supposed to do when we returned our truck (pull into the lit area and follow the texted url).

Keep your trucks clean on the inside. Not pleasant driving a truck smelling like smoke, spilled drinks all over the cup holders.

I was surprised by the extra charges but once it was explained it made sense

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ASKED FOR A DUAL AXEL TRAILER WHEN I RESERVED IT. WHEN I PICKED IT UP IT WAS A 5X8 SINGLE AXEL BARELY BIG ENOUGH FOR WHAT WE NEEDED. ATTENDANT DIDNT APOLOGIZE AND JUST SAID THATS ALL WE HAVE FOR ONE WAY. TAKE IT OR LEAVE IT.....REAL NICE CUSTOMER SERVICE !!!

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

Greatest

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

only down side was when clearing out storage, noticed mouse droppings.

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We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Five star approval!

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Great service and fast.

Sales person very helpful and knowledgeable!!

I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

Great service at this location very happy with the transaction good customer service as well

It was a wonderful and easy experience! Very helpful and quick and easy process!

excellent customer service

The whole process was smooth! Jemma was very helpful and nice!

Made reservations online for truck but did not have truck for me.

After a bad experience on the 800 number, the team in Montgomery took great care of me.

Mr Smith was very kind and accommodating!

Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

Great customer service

Jeff and company were great to work with and were very helpful when I had questions or needed help.

The best storage facility I have ever used. Easy access, well lit and temperature controlled.

Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

Very satisfied with my entire experience.

200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.

Will come here again

Tanks for all

It’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

Very friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.

Very friendly service.

Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

very nice facility

Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!

Staff was amazing! Would rent from again.

Donna was great to work with, she was very accommodating.

This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

All good! Very friendly staff and very helpful!

I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

Customer agent was impatient and rude.

thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

staff was very helpful.

Very friendly and helpful staff.