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TRAVIS KCustomer Reviews for U-Haul Moving & Storage of Montgomery
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only problem is that paper receipts shouldn’t have to be asked for. I understand that it’s a digital era but when you’re moving for work, you need to turn in hard copies of your expenses. He assumed an email receipt was fine, then was annoyed that I asked for a paper copy. It should be a question asked “Do you need a paper receipt?”
DEANNA VGreat selection, the team worked well to get me what I needed. Thank you
PETER SAll good
Ronald CThis Uhaul is the best. Thank you.
grace t | Overall ExperienceThere needs to be more local trailers available. 90% of the trailers there are for one-way, which is ridiculous.
CHRISTOPHER PThe process and this location specifically was excellent. I moved 1800 miles with lots of anxiety about getting there. Their service and friendliness definitely helped my situation. I had nothing to worry about there. The Montgomery, IL location is top-notch. If I needed to get something from my box, I could call or go online and ask that they put it out for me, the next day. This is also an economical way to help with storage, if you are unsure of how long you will need it. Thank you again Montgomery, IL U-haul!
Amy GExcelente
AUDIO CJeff at the Montgomery store is the best
Kendra D | Overall ExperienceThe brakes didn't work on the trailer
JOHN VManager and assistant manager for Montgomery il location very helpful understanding well appreciated
senayit a | Overall ExperienceThe installation was great and fast but the finish was not great with exposed wires. Could be done better
Tomasz SIt was our first time rental and we were very pleased with everything and everyone who helped us.
EUGENE FPulled in to return a d was told to drop it. No assistance not told to come in and conclude rental refused to give paper copy told it would be emailed. Just lack of assistance and care from associate working.
DONALD LAnytime I call employees are always very helpful
Susan M | First ImpressionsGreat no comments
MICHAEL UNever, had I encountered a rep that did not give assistance for attaching the trailer to my truck. Comment, “ oh we charge for that”. Check your contract! Nothing about that on the contract. I will not be back at this location.
CHRISTOPHER JAt the end of the online app drop off it’s all pretty straightforward except as I said at the end, it prompts you to drop the keys off in a dropbox. However, they don’t mention where the dropbox is and the MONTGOMERY Route 30 and Douglas location it’s in the middle of the parking lot Which took me about 15 minutes to find. They should include one up at the front doors as well for the self park share users.
James MLine was really long. Took about 50 min to get my rental and leave. In the past, 15 min would be the norm. You need to get faster staff or more staff. There wasn't a lot of people in front of me either.
FRANK LI really loved the easy access to getting in, as well as the security. It was clean and the workers do well with fully explaining in detail all the information needed when I checked in, and during my stay. Clayton was especially informative and very nice. His attention to customer service was the best I've experienced in meny of my moves throughout the years with working with this company in different locations, this by far was the best.
ALICIA C | Overall ExperienceEmployee super nice
MARIA Pfirst guy was not very helpful. equipment had non working lights. to get different dolly was easy, but clerk was making it seem like on return it was gonna be a paperwork issue n was going to charge me. what?? u-haul error and charge me??
FREDERICK WSlow check out after returning the trailer.
PAUL MThanks you guys for helping me it was a very rough year but I made it through by the grace of God 🙏
TERRENCE S | Overall ExperienceBrian was absolutely fantastic! He explained everything and made it clear and concise. This experience made me always want to come to this U-Haul. I would give him a hundred stars if I could.
ANTIONETTE BGood
WALTER T | First ImpressionsThe main two reasons that I left is the cost continuing to increase over and over again and how obnoxiously loud the alarms are. I get the reason but 99% of the time it is someone forgetting to check in before going to their unit. It is deafening and when I would spend time at my unit getting items or moving stuff around, I had the alarm go off 4 different times in a 45 minute span. It was terrible for my tinnitus. Only good part is the 24 hour access as my new storage location doesn't have that.
Colin P | Overall ExperienceService was great and quick. I would recommend for sure.
RAYNEE HI’ve rented a trailer for our spring and fall Cub Scout Pack for the past 3 years from the Montgomery location and the customer service has been excellent.
SCOTT MWould rent again.
CHARLES M | Overall ExperienceStaff very responsive to my needs
Laura R | First ImpressionsThank you to the staff , who were especially helpful and accommodating , even during our move-out.
Mary R | Overall ExperienceHad to wait 10 minutes to be helped. I had a reservation but the truck was not ready. When I returned the truck I had replaced the gas that I had used. But when I got my final bill it said that the truck needed 2 gallons of gas. That is not true. I called customer support and the called the store to take a picture of the fuel gage to prove that it needed more gas but instead it proved that I did bring back the truck with the correct amount of gas. I had to spend 28 minutes on the phone over a charge I should have never had to pay. It's just $10 but I'm sure it adds up if you do this to all your customers. So what you can improve is to just be honest and charge the amount that should be charged.
DAVID M1. No invoice was provided that shows all of the expenses. Instead, expenses were divided into 3 or 4 different invoices. 2. I had the feeling that I was not talking to one company, but several who did not always know what the others were doing. Overall, the personnel were courteous and knowledgeable except that each one didn't seem to know what I had already said or info I provided to another office in the U-Haul chain. Three or four different times I had to provide the phone contact of where the box was to be delivered --they always called me who was the originator, even though several times I had already given the contact info of the receiver in another state. Overall, the experience was good, and I would use U-Haul again, even though each office that contacted me did not seem to have the info I provided to other offices.
David Knone
RAUL TOvercharge me. It's only supposed to be $0.99 a mile
MELISSA SEveryone there was helpful and made my checkout/return process easy and simple.
STEVEN DConvienent and clean.
CHARLES M | First ImpressionsEverything seems to be good.
KEVIN C | First ImpressionsStaff did not greet me Waited over 10 min utes before an employee showed up Then they serviced a customer who showed up after me Called corporate and told them about experience Some employee from store called and claimed 2 employees were instaling a hitch On the security cameras there was no one in the install bay Then the employee gave an excuse of having to see a doctor Worst experience ever for a costumer Service industry Employees should be fired for not sowing there job
CARL HSO YOU KNOW - I NEVER SET FOOR ON this location property, but the review won't submit if you dont answer the questions - - For whatever reason, this location was unaware that I was directed to drop he trailer off at another location and when they called, I informed them that I had dropped off the trailer at the address on the contract I received, which was not the address U-Haul apparently thought I SHOULD be dropping it off at, so I called the location and gave them the information for where I left the trailer last week, then they guy began telling me that it was important that we clear this up and I should call the manager or wait for a call from his manager - - - I gave them the date I picked up, dropped off, the name & location of the place I returned the trailer and asked that they figure it out so that there'd be no need to have a conversation with his manager. Will also note that the location I dropped off (address provided to me by UHaul on confirmation email, by the way) also had no record and ended up calling me later that day asking me about someone I had never heard of, asking me if I knew of that person....wth?. I'm sure the facilities involved in this transaction are fine establishments - and apart from the guy who wasn't quite able to grasp that this missing-trailer issue wasn't really my problem, it seems the issue in question has more to do with U-Haul systems not being sufficiently helpful so that the folks using them don't need the Customer to participate in search and rescue efforts for what seems to be simple logistical issues with rental equipment.
JERRY LTell us what to bring when pickingf up the truck. Need to help us find the truck we rented and explain how to operate some of the controls'wipers' lights etc. One empoyee that first tried to check us in was very rude, we didn't recall the address to where we are moving, sent my wife home to get it. The empoyee need to him started talking t o me and found out we bought a resort in Minnesota. He looked it up and found the address. Now I call this customer service.
TERRY Bwhoever picked up the phone and answered my call on the first day was absolutely terrible. Aside from the location itself, i never called them directly again. The text to help service is incredible, makes it so even a bad location can be bypassed by simply using the text service to resolve anything. The drivers were also incredible, both pick up and drop off.
MATTHEW HVery good company at a very fair price. The app however could use some work downloading pictures
JOHN MHave always used and love UHaul!
Maria M | First ImpressionsBrian was cheerful and eager to help. He shared his product knowledge and worked quickly on our behalf.
JO LU-HAUL IS A 5 STAR OPRATION 🌟 very helpful
Robert A | First ImpressionsFrom start to finish great experience, equipment is clean, organized & well kept. The staff is amazing, courteous, informative, patient & experts at what they do. The gentleman that helped me with my rental was great & the gentleman I dropped off the equipment was also great. By far the best experience I’ve had ever with uhual.
DAVID RThe entire staff is helpful and friendly. They make everything very clear
RODERICK T | Overall ExperienceThe manager and staff were awesome--- helpful--- kind and professional.
Dena KGreat customer service everything went well
MILTON CU-Haul computers were down nationwide which I understood, it happens. I had a 7:30 reservation for a cargo van and specified I needed the dodge ram for the extra space. Around 8:30 I was told they were back. Once back I believe the manager helped finalize my rental. After finding the van I realized I was given a ford and upon request to rent the van I asked for I was told by the manager that a cargo van is a cargo van and no you can’t change it. This bothered me because I was going roughly 300 miles that day and had done my part in reserving the vehicle the day before. I took off work to complete the move and was forced to start almost two hours later. All of which I understood and accepted. I feel his attitude was a bit uncalled for as accepting I was being to a problem on u-haul’s part. And to top it all off the van was only at 7/16 tank which again I realize that’s where it was returned at but it was still an inconvenience.
Jeremiah MThe people at this location were great. The Driver's side door on this unit was hard to close so it might be nice if they could correct this for future customers.
CARL GMy first time ever using U-Haul Services and it was excellent. I don’t have any complaints and yes, I would recommend for the next customer. It was quick easy and convenient.
MARCEAH SThe delivery man was very accomodating, setting up the trailer like we wanted.
BRIAN ETruck I rented was not clean, had tons of rivets and nails all over the back when I picked, and drove like a loaf a bread. There was about and inch and a half of play in the steering box, really hope it does get rented to an inexperienced driver. When I dropped off the truck I asked the staff member if he wanted to inspect the vehicle, he said “nope, just the keys” as he leaned back in his chair. Customer service lacks, and the truck is only as good as the people at the location. So rent wisely if you are going on more than a few miles like myself.
DANIEL BGreat place and customer service
CORNELIUS N | First ImpressionsApp check in was horrible. Inside check in was horrible. App return was tedious. Overall, site cleanliness has deteriorated while monthly charge has increased. Be better.
ROBERT IThe fellas were a great help to me every time I visited for supplies and when I needed to rent a truck. Truck rental was easy breezy! Thanks guys!
DENISE BI reserved a truck online for lockbox pickup, however when I got there at 5:00p. It directed me to pickup my key inside the store. However the guy was outside in the lot helping another customer and I waited 1 hour! I asked them to adjust my time for the 1 hour, and they said it was not possible because I booked online! They told me to call Uhaul customer service, and I waited on hold for 2 hours for they person to tell me they was not able to adjust it, I needed to speak with another customer service agent. So I was transferred and waited another hour and then gave up! This is the worst place to rent from!!!
Sabrina EI return the truck back with the gas almost full, I took it out just under full, why was I charged for gas, also the attended told me and another customer just to leave the keys and wait for a email, I was not present when he checked milage and gas, I was charged 120.00. I'm not happy feeling wronged.
EDWARD G1/2 the staff were not on time for work and I had to lift trailer by myself to hook it up and then no one checked the lights before Ieft
GREGORY Mi had a good experience overall.
STEPHEN FEverything went perfectly. Couldn’t have asked for more.
Alexander MGood service
ROBERT MGreat customer service Nice & clean Loved how first month was free :)
PIEDAD J | First ImpressionsHappy with the service happy with the employee convenient hours was there’s nothing more to say
ROBERTO O | First ImpressionsWhile some may see bias as I work at this location, I am quite blunt. The Ready-to-Go boxes were helpful as I am in a transition in life and sorting through everything that was left behind. Though there was heavy customer traffic, as per usual, the staff took care of things quickly and thoroughly as I expect and have trained them to do so.
CLAYTON J | First ImpressionsOnly thing was the alarm went off a few different times when I checked in and it wasn’t supposed to.
julie n | Overall ExperienceThe GM was awesome and very helpful. At first I thought I had to purchase a truck in order to get a storage. He explained to me that they had the 1st month free, and that just made my day. So a big shout out to Jeff.
Chelsey F | First ImpressionsI am more than grateful for all these years that I was with them. It was a very good experience. Thank you.
Michelle P | Overall ExperienceJeff Schwarz was just the best. He found and corrected two errors I had made in my contract, saving me money. He went out of his way to help. I can't thank him enough. The facility is great! Covered, enclosed parking entrance. Great on snowy Chicago nights. Well lit. Place smells fine, seems like maybe a little more ventilation could be needed but I'm satisfied. I've already recommended this facility to family and friends. I have also reviewed on Google maps.
William A | Overall ExperienceEveryone was always so helpful!
Tara O | Overall ExperienceFirst of all let me say my first experience dealing with U-Haul has been a very wonderful experience. You have a phenomenal manager and Jeff during my transaction with Bar beyond his duties. He made sure everything went smoothly as possible. I recommend raise or a promotion because you really find people That are willing to help people the way that gentleman did. I appreciate him and all that he did for me Jeff.
BART W | Overall ExperienceThe only problem I had was the brakes on the truck were making alot of noise and got worse as I drove it. So I really didn't get to use it for the time I needed it. I WAS AFRAID ,that the brakes would go out or lock up, also when when I picked it up something was spilled on the floor. Noone got back to me on this because I left a note about this issue. I thought that they would give me a refund or a another day Rhonda Roop
RHONDA R | First ImpressionsLove this storage unit. I had to leave because I moved. I will be looking for a new uhaul storage near me and hopefully the staff is friendly and helpful as this one.
JOHNNY S | Overall ExperienceThe gentleman was so nice and help me and explaining everything so well very friendly 😊 ☺️
Sadie L | First ImpressionsAwesome experience
sal s | Overall ExperienceVery nice staff!!
Marianne K | Overall ExperienceI was given a small unit when I reserved a large storage unit. When I went back to ask why I was given a smaller unit than I reserved ? I was told to comeback tomorrow and the manager would take care of it. I went back the following day and I was told there’s nothing they can do there are no units available. Luckily your competitor cube smart was able to accommodate me
REINALDO R | Overall ExperienceVery good!!!
Drew M | Overall ExperiencePlease install a water, Gatorade, Powerade machine. I think you & your patrons would benefit greatly.
Tammy C | Overall ExperienceAll good
James S | Overall ExperienceJust a comment there are 3 stalls to drive in at this unit and one of the three was broken I guess since there was a cone in front of the door. I needed to get my stuff in but had to come back later that day (a Thursday evening) since 2 of the 3 stalls were being used. When do you anticipate that stall to be fixed? Just curious
Tasha R | Online Move InVery pleased
MARIA H | First ImpressionsStaff are very professional, couldn't ask for better service. This Uhaul storage in Montgomery, IL (staff)are a pleasure to do business with.👏🏽💯
Lita H | First ImpressionsProfessional caring employees
mary r | Overall ExperienceNice program.
Pat W | Overall ExperienceNever had an issue with anything here. Thanks for the space usage.
curtis s | Overall ExperienceI have a double unit there already, but on Sat I needed 1 more, but the 1unit they provided was too small. I called Uhaul and they gave me with the next size up. But when I looked at my credit card statement today I had a charge on my Visa and on my Discover, so I called the store mgr explained the situation to him. He said he would take a look into and as long as I only had the 2 units, he would credit me, sure enough I was credited.Immediately.
Tammy C | Online Move InGreat work!
Jeremy B | First ImpressionsJeff was very professional and he knew his job. I wold be glad to recommend him to anyone. Thank you Jeff and keep up the good work.
Stephanie H | First ImpressionsI’m new to U-Haul, so we shall see.
David S | Online Move InFirst time to rent a unit and it was a snap. Ariel at the premises was extremely helpful.
Barbara B | Online Move InI especially feel your donation area to be a sign of respect and honesty. Other storage facilities give you no way to giveaway things that you don’t need after your storage rental agreement is completed. This traps some people and is not good business. Thank you for being a good hearted business in the community.
Eric G | Overall ExperienceService was exceptional
Alex H | Online Move InProfessional caring staff
mary r | First ImpressionsAriel made everything easy for this first time space renter. She is wonderful!!! She answered all my questions, was always cheerful and friendly. I hope UHaul recognizes what a truly valuable employee they have in Ariel. Most appreciated. Thank you Ariel!
Judy M | Overall ExperienceThe first two years I rented space the floors and areas were always clean. In the past year the floors look like they need cleaning anytime I was there. Also the dumping sharing area was always full and messy. One area inside smelled badly of body Oder this past 2 days I was emptying my unit.
Cheryl L | Overall ExperienceGreat service,
MENLAIDY D | First ImpressionsSigning up was very efficient and easy with a fair amount of great customer service
Eric C | First ImpressionsStaff is friendly, courteous, and very helpful.
CYNTHIA B | First ImpressionsThe staff member that helped me check in was friendly and helpful. However, Amador (Tito) was the most helpful person on site. He went out of his way to greet me when the check-in staff was occupied. (This is very reassuring in any setting- just saying hello, be with you shortly!) Tito helped me get a lock that was missing from my unit, fixed the hitch on my vehicle that was situated too low, and even helped me with unloading in addition to tips for maximizing space in the storage unit. He also met me to return my trailer. He is proactive, goes above and beyond, and he is the reason for my five star rating.
Chelsie H | First ImpressionsVery Clean, Well Lit, Very Professional
Sheila J | First ImpressionsAll but the truck rental was good!
Vernon C | Overall ExperienceYou are first among equals
Ismail O | Overall ExperienceOur overall experience with UHaul was positive. The reason why we cancelled our storage unit was we wanted a larger unit, but there were none available.
Howard W | Overall ExperienceVery helpful
Sandra G | First ImpressionsIt should be a bathroom on both sides
RONNIE J | First Impressionsset up online was very easy. moving out was very easy! always well organized in the store and in the storage area. very easy but secured access. THANK YOU UHAUL!!!
Crystella V | Overall ExperienceI just wish they had more of the bigger 10X15 units available. Other than that wonderful experience.
Michael W | Overall ExperienceGreat
BRADY F | First ImpressionsVery helpful!
Edward d | Overall ExperienceUnits were poorly maintained, mouse droppings were everywhere. Prices are extremely high for such limited access hours.
Jeffery C | Overall ExperienceOnly issue, phones are very often continuesly forward to answering service during open business hours. Never a return call when message left for call back.
tj w | Overall ExperienceI use a cane when walking I was given a space by the front of the storage area very convenient. Thanks.
Richard V | First ImpressionsVery disappointed in the staff. Always a less than pleasant experience. In the last few days I was in your facility numerous times to buy supplies and rent a van to move and then rent a storage unit. I was waited on by multiple people. Every time the attitude was as if they were being bothered to help customers. The most disturbing experience was yesterday (Saturday, June 3rd) around 11AM. There was a line of 4 people waiting in line inside at the counter. There was a younger gentleman with spiky messy hair waiting on us. He was wearing his sunglasses indoors and mid transaction of the person in front of me he said, “I’ll be back, im going to the restroom. He slowly walked away to the restroom and didn't come back for over 5 mins. The other customers and i were left there wondering what was going on. When he finally returned, he seemed a little out of it. I cant be sure, but im fairly confident he was doing some type of drug in the restroom.
Christopher H | First ImpressionsEverything was perfect except whenever I tried calling noone answered the phone. Calls always directed to corporate office.
Susan Z | Overall ExperienceNo complaints everything’s good
luis s | Overall ExperienceStaff was very friendly and helpful
KE W | First ImpressionsI love that Storage clean in the service pretty good
IRMA O | First ImpressionsAlways clean and secure. Staff is friendly and helpful.
William W | Overall ExperienceOutstanding shopping experience. Very satisfied with the Organization and I look forward to using additional U-Haul services.
Efraim A | Online Move InHaving the carts to use at the dock was extremely helpful!
Tracy S | Online Move InOnly problem had was with card readers that would not work and cause my bank to lock me out of account.
Joasph K | First ImpressionsThe employee who assisted me was extremely friendly, kind and extremely knowledgeable! The rates are very competitive and fair!
Bailey C | First ImpressionsHad a great experience with this business. Reasonable price and easy access. Friendly staff.
randy j | Overall ExperienceReally amazed about your place! I think it's great!
Janet K | Online Move InThe staff was very helpful. The general manager in particular was very understanding and helpful as well. I would definitely recommend this storage facility to all of my friends and family. Also, if need be in the future I would definitely patronize this business again.
Sharon H | Overall ExperienceI like the facility and card access. The three doors are nice for unloading but one of the doors was not functioning when I was unloading and noticed a number of folks waiting as they could not use that door and has to wait for one of the other two to open up.
Todd L | First ImpressionsThe staff and facility were excellent. It was great not having to use and elevator. It was very convenient to be able to rent a truck at the same location or storage unit resided.
Jane W | Overall ExperienceI'm very satisfied with the associate (Rose) that attended to my needs, such as the size of unit that I needed . She was very informative about the facility, times of entry and access to the unit. And more important to me was the courtesy, attentiveness and professionalism she displayed towards me. Thank you for the great service and awesome employee
CYNTHIA B | First ImpressionsThank You, helpful!
Pat W | First ImpressionsThe storage unit was itself was not cleaned and the lock was not in storage unit, another customer arrived shortly after me and experienced the same issue. However The issue was resolved right away the wait was minimal but this should never have happened
Robert H | First ImpressionsYou need more staff on duty. Usually there was only one person manning the shop.
Jacquelyn P | Overall ExperiencePor no hablar ingles no me entendieron en mi reservacion y me dieron una camioneta mas pequena y no reservaron el almacen que solicite, el sabado 01 de octubre 2022 el servicio fue muy malo para mi, me senti descriminada, me dejaron al final, la senorita se tomo su tiempo hasta que ella deseo terminar de realizar mi solicitud, le grite a mi hijo que fuera mi traductor por telefono ya que llevaba mas de 35 minutos esperando frente a ella y ella muy tranquila hadta que ella quiso con el pretexto de la computadora, yo estaba observando y los dos hombres que estaban en el escritorio me callaron, cuando uno de ellos se nego atenderme antes cuando me toco mi turno en la linea y me rechazo que me atenderia la senorita, la senorita se nego a respetarme el primer mes gratis de almacenamiento como ustedes tienen enfrente como anuncio en la pared, ME INFORMO QUE NO CALIFICABA, SOLO PARA CLIENTES QUE SE MUDAN DE ESTADO, ES ILOGICO Y EN EL ANUNCIO NO DICE LO QUE ELLA ME INFORMO, ME HIZO SENTIR QUE YO ERA UNA ESTUPIDA QUE NO ENTIENDE, NO ME DIO CANDADO DE LA BODEGA, UNA SENORA POR EL INTERFON LE DIJO QUE ME TENIA QUE DAR UNO, TUVE QUE REGRESAR A LA TIENDA POR EL CANDADO DE MAL MODO ME ATENDIO, ME GRITO AFUERA POR TOCAR LA PUERTA PARA QJE MI AMIGO ME ABRIERA, YA QUE SE QUEDO DEL OTRO LADO Y NO TUVIERA QUE CAMINAR MUCHO PARA RODEAR LA BODEGA, USTEDES PUEDEN CLARIFICAR EN LAS CAMARAS EL TIEMPO QUE ME TARDARON FUE MUY MALA EXPERIENCIA PARA MI, POR MI COLOR, CULTURA E IDIOMA EL TRATO HACIA MI FUE PESIMO Y DESCRIMINATORIO Y NO RESPETARON EL PRIMER MES GRATIS, ANTERIORME HACE ANOS UTILICE SUS SERVICIOS Y HABIA SIDO LA EXPERIENCIA MUY HERMOSA Y ME RESPETARON EL MES GRATIS EN LA FRANSWORT Y LA SHEFFER. Aun asi recomendaria a UHAUL con amigos ya que ellos hablan ingles y son de piel clara los tratarian diferente y con cortesia
irma g | First ImpressionsThe customer service is awesome and the U-Haul team at Montgomery location is helpful and friendly
heather j | First ImpressionsVery helpful during a difficult time
Maria S | First ImpressionsAll the workers were very helpful and they articulate the rules very well!
ariana h | Overall ExperienceMy online account never showed my storage space reservation. It showed all my truck rentals though. I couldn't make online payments for the storage for this reason and had to rember to call the associate every month to make the payment over the phone. They could not resolve the online issue for 2 months!
JONNY S | Overall ExperienceJeff,Ethan, Irene were extremely helpful Thank you and your team
rob d | First ImpressionsGreat 👍
MENLAIDY D | First ImpressionsCustomer Service Sucks you never can get a hold to anyone and my storage unit i purchased i was told i had a lock when i got there i didn’t have one I had to go out a buy one .. you .. can not get hold to anyone over phone It’s very inconvenient because no one ever answers the phone is it on the phone for hours especially when is emergency that’s not good
TONDA C | First ImpressionsWas disappionted that I paid for a whole month of storage and moved out only 10 days into the month. I was to by an employee that I could get a refund for the difference then when I went in the store to get the money they said they can't do that. Disapointed I got lied to.
LORIE G | Overall ExperienceA place to put my stuff when I don't have a place to put it. Which is exactly what I want and got.
Ashley B | First ImpressionsOnly problem was the price kept going up
Brittany F | Overall ExperienceFriendly staffs, convenient location and open 24 hours.
Ester P | Overall ExperienceGreat staff and affordable rent
richard s | Overall Experiencespace nice, street location okay, monthly fee increases too frequent.
daniel f | Overall ExperienceIF the app had worked, our experience would have been great. Unfortunately, I spent frustrating time trying to return truck using the app multiple times IF customer service had more people, wait time might be less than 50min. This is unacceptable. Otherwise. Great experience.
Julie G | First ImpressionsAfter my storage unit got broken into . I reached out and was told give it sometime a month later no calls , or replies back . I was told by the manager someone came into my unit three times and that they did take things out of the unit totally over $600 .00 and no reply back or answers . I went back to my unit again and someone again tap the lock and opened it . I called eight times and still no answer or someone trying to assist me
Regina s | Overall ExperienceStaff was very friendly, waiting was an issue each visit, but Customer Service is always key. Rosemary has an awesome personality
sheila s | First ImpressionsMy pods got shipped without me knowing and I got charged for another one when it clearly was uhaul fault the manager never even called me before they shipped it bad service and no one help me kept passing the buck
charles d | Overall ExperienceExcellent
Tomas O | Overall ExperienceLa persona que nos atendió nos dio detalles , alternativas y soluciones . Realmente una agradable experiencia.
yanary l | First ImpressionsGarage door one hasn’t been working properly in some time is the only small issue.
Jenelle B | Overall ExperienceMy first time having a storage unit & it was a terrible experience. First they put a $ as my street address… then not communicating with me on what would happen by this X date if I couldn’t make a payment or fix my situation so I lost everything I know my social security # was in my unit & they’re saying it belongs to whomever the auction buyer was like that’s PERSONAL IDENTIFICATION INFORMATION in which I have to lock now due to this incident. Should communicate a lot more during signing up.
Jazmin R | Overall ExperienceMy unit was dirty when I opened the door, including an oily liquid on the floor in several places. I called the number on the contract and the attendant came right away to mop it, but my expectation was it would be clean. Other than that, it was a great experience.
Lori B | First ImpressionsStaff so helpful and pleasant
NANCY F | First ImpressionsVery reliable and affordable for the unit that’s being rented
Willie H | First ImpressionsThank you so much for all of your assistance, whenever needed, during our use of two different storage units. Your staff goes out of their way to make the rental of storage units affordable and easy. The entire facility is clean, well lit, and has been very convenient. Many thanks!
charaine l | Overall ExperienceHad a little problem getting into the garage but overall I can’t complain.
Veronica C | First ImpressionsI have used several different storage facilities and this location by far is the best. If I hadn't moved out of the area I would still gladly be a customer.
Dan F | Overall ExperienceEveryone was so nice! Information was simple and fast :)
Latoya C | First ImpressionsVery clean and secure storage facility, with very helpful staff!
Aurelia S | Overall ExperienceGreat facilities with multiple services. Clean and safe
Jimmy s | Overall ExperienceThe person who helped me was very nice and helpful.
lorie t | First ImpressionsWe rented a couple of storage units and everything was great!
rt b | Overall ExperienceMultiple times I came to load my jeep and the amount of debris and garage the cluttered the floor was ridiculous. 2 flat tires later I not only over paid for a unit but had to replace my tires because of your dirty facility. Within the first 30 days I chose to rent a unit the price went up 15 dollars a month.. way to rob people. Also every time I had to interact with the desk staff there wasn't a mask to be seen. It was like COVID didn't exist to those people who were by the way some of the most unsanitary individuals I have had to interact with.
Liz D | Overall ExperienceUsed their trucks twice and rented a storage unit at the Montgomery IL location. All transactions were professional, efficient and seamless. All employees I interfaced with were helpful and knowledgeable. Trucks were in good condition. I would highly recommend this facility.
LORI B | Overall ExperienceBilling was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matter
lorraina m | Overall ExperienceI had a great experience with this storage facility
ANNIE g | Overall ExperienceExcellent facility, very pleased with both the facility and the services.
Valerie M | Overall ExperienceOh h she aff it as always friendly and helpful. I was never concerned about safety.3
Kathy S | Overall ExperienceNice and clean associate helped me from start to finish over the phone knew her job and very patient with me
JAMES E | First ImpressionsFacility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.
LORI B | First ImpressionsI would definitely recommend your facility to my friends.
Sandra G | First Impressionsone of the best kept secretes of the area.. keep up the great work
James C | Overall ExperienceStaff was friendly and very professional.
sharon j | First ImpressionsI am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.
Evelyn S | Overall ExperienceWhen your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.
Amanda B | Overall ExperienceGreat experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.
Jose T | Overall ExperienceOut of the 3 doors there to unload, one seemed to be always broken.
Brian G | Overall ExperienceGarage doors need to be repaired ASAP
Mike H | Overall ExperienceEveryone was so helpful and good to me. I’ve already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turner
kathi t | Overall ExperienceThank you all
GARY M | Overall ExperienceI am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.
Angela A | First ImpressionsI will definitely recommend it to friends and family. Is conveniently located and very clean.
Jose T | First ImpressionsThe staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, IL
Sally R | First ImpressionsThe service is good
tererista w | First ImpressionsI rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a “lean” charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.
brian c | Overall ExperienceWhen I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !
Tina S | First ImpressionsI will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Thank you!
ANDREW C | Overall ExperienceMy reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.
Jimmy s | First ImpressionsExceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn’t exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn’t apologize for being a jerk just said he never knew. Still don’t believe him there were non available.
sam h | First ImpressionsEasy access clean and staff very helpful
Donald Z | Online Move InChris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.
herschel l | Overall ExperienceThe contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10% higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.
Christopher C | Online Move InVery clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.
christine l | Overall ExperienceThe gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.
lance s | First ImpressionsThank you!
Jessica R | First ImpressionsWhen I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.
KIM J | Overall ExperienceExcellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.
Sharice B | Overall ExperienceMy only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.
Laura L | First ImpressionsThe Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times
chris l | Overall ExperienceVery professional and nice staff Very clean facility
christine l | First ImpressionsThe people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti
Andrew C | First ImpressionsChris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.
lynn w | Overall ExperienceJeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!
Steven Z | First ImpressionsBuying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.
John K | Overall ExperienceThe initial details were explained well. When I made my decision, everything else went smoothly.
William W | First ImpressionsEven though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.
Robert H | Overall ExperienceSuper nice facility and super easy to rent from start to finish
John K | First ImpressionsThe actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.
Cortney M | Overall ExperienceNice and clean place
Celoie M | Overall ExperienceProfessional, helpful and polite. What more could you want in a customer experience? Hope the facility where we’re going is as competent and nice.
Pete O | Overall ExperienceThis facility has an outstanding staff one of the ladies at work to the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning
Robert P | Overall ExperienceWould be helpful if keypad could be blocked from the sun. Very difficult to read.
john g | First ImpressionsVery nice and helpful staff
Mel D | First ImpressionsI only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.
Christopher R | First ImpressionsI have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn’t do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn’t mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue “should be resolved in a few months”. If I hadn’t already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.
Steven F | Online Move InFirst time I’ve been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.
Hector C | First Impressionsvery professinal
anthony v | First ImpressionsExcellent job guys thank you very much
Roy M | Overall ExperienceLoved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234.00 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.
LOLA K | Overall ExperienceI'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!
Jesse J | First ImpressionsI liked the inside parking and loading zone. I don’t like paying over $100 a month.
Sarah P | Overall ExperienceThe easy access plus beds for moving made the experience quick and painless.
EJ C | First ImpressionsGreat experience, quick rental and move out easy service!
Jason H | Overall ExperienceGreat job
scott j | First ImpressionsI cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!
charaine l | First ImpressionsGreatest
marshall j | Overall ExperienceIt took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(
Patricia D | First Impressionsonly down side was when clearing out storage, noticed mouse droppings.
Joshua L | Overall ExperienceN/a
Kristine W | First ImpressionsWe love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!
Dan S | Overall ExperienceFive star approval!
James S | First ImpressionsIssues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.
Tyler S | Overall ExperienceOffice staff was not helpful, sometimes even rude. I will select another place in the future.
Robert M | Overall ExperienceGreat service and fast.
Joshua L | First ImpressionsSales person very helpful and knowledgeable!!
mike c | First ImpressionsI rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!
Jason H | First ImpressionsStaff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!
SCOTT S | First ImpressionsGreat service at this location very happy with the transaction good customer service as well
jared v | First ImpressionsIt was a wonderful and easy experience! Very helpful and quick and easy process!
Anna T | First Impressionsexcellent customer service
Juan H | First ImpressionsThe whole process was smooth! Jemma was very helpful and nice!
Lisa E | Overall ExperienceMade reservations online for truck but did not have truck for me.
SUSAN F | Overall ExperienceAfter a bad experience on the 800 number, the team in Montgomery took great care of me.
Mike G | First ImpressionsMr Smith was very kind and accommodating!
Jennifer K | First ImpressionsVery clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from
Joshua S | Overall ExperienceGreat customer service
crystal s | First ImpressionsJeff and company were great to work with and were very helpful when I had questions or needed help.
Sean F | Overall ExperienceThe best storage facility I have ever used. Easy access, well lit and temperature controlled.
Gerald A | Overall ExperienceMoving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.
bonita t | Overall Experiencefacility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.
Kathy J | Overall ExperienceProfessional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.
Charlene C | Overall ExperienceVery satisfied with my entire experience.
JoAnn S | Overall Experience200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.
Na Y | Overall ExperienceWill come here again
Ricky J | Overall ExperienceTanks for all
Jesus G | Overall ExperienceIt’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.
Trevor & | First ImpressionsVery friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.
latina b | Overall ExperienceVery friendly service.
Rob K | First ImpressionsExcellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.
Charlene C | First ImpressionsThe only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..
Gerald A | First ImpressionsI know there are a lot of people that come and go but the garage area could use sweeping a little more often.
Lawrence T | Overall Experiencevery nice facility
Patrick B | Overall ExperienceGreat Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!
vickie b | Overall ExperienceStaff was amazing! Would rent from again.
Angelo Z | Overall ExperienceDonna was great to work with, she was very accommodating.
Antoinette B | Overall ExperienceThis was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.
JoAnn S | ReservationEasy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.
Angelo Z | ReservationAll good! Very friendly staff and very helpful!
connie z | ReservationI am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility
Al S | Overall ExperienceCustomer agent was impatient and rude.
MARIA A | Reservationthanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!
elizabeth V | ReservationHorrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.
Vicki H | Overall Experiencestaff was very helpful.
Denny E | Overall ExperienceVery friendly and helpful staff.
Melissa M | Overall Experience