Customer Reviews for U-Haul Moving & Storage of Montgomery

Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.

When i thought i had my reservation complete i got a surprise not knowing i had to make a change in the choice of a different truck only to find out the truck i had reserved was never at the facility.I believe that if the truck had not yet been returned i would let the customer know that there was no truck available.

The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.

Thank you!

Transaction went fine, truck worked great, staff was very friendly. The lock on the gate was frozen solid, but I had my own lock to use for it.

It's shame that this location represents UHAUL as a company. Rented a 17' truck on the 11th of February. All was fine until I looked at my credit card statement. Instead of the $128 charge I was charged $444.25. So I called the location and spoke to the manager or person in charge. He informed me there was damage to the truck. I asked him where on the truck was it damaged? The move went without any incident. I did not damage the truck in any way. On the contrary they received the truck cleaner then they gave it to me. The manager could not tell me where the truck was damaged. He just told me that's what the computer said. I told him I would file I claim with my credit card and he just hung up on me. At least tell me where the alleged damage is on the truck! Don't just hang up on me. Going forward I will avoid UHAUL. I will also not leave a rental place until the rented item is inspected. I should not have trusted the lady at the desk when she said just leave the keys.

I'm very disappointed that I was charged an extra $25.00 for not washing the truck. It had dirt and salt on it when I rented it. Understandably so, it was about 8 degrees outside the day I rented it. That's too cold to wash truck through the car wash. I didn't have it washed because I wasn't aware that it was supposed to be. I was told to gas it up. A wash was never mentioned to me at the time of rental.

When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.

I ordered a pickup truck for mobile service and when I got to the location realized there were no pick ups on site and was put in an old small moving truck with no notification. Yes it worked for what I needed and was the same price but would have been nice to have some heads up or be able to choose what I got

Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.

I rented a van from this location before and was very satisfied with the service. Rose checked me in when I picked up the van. She was very helpful and friendly. Dropping off the van was so easy. I will continue to use this location.

The truck was old and did not want to shift into overdrive. This cost me extra fuel. The box of the truck was covered in spilt oil likely from a propane grill. I spent over $100 to throw rugs in the box to cover the floor and plastic to cover the carpets in the house to keep this trash from being tracked around. I had the people moving stuff in and out of the truck slipping on the ramp. Thankfully no one was hurt.

Not much, Staff was friendly and courteous. Fast in and out . 5 Stars!!

My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.

Have the backend logistics buttoned up so the return of the vehicle is more seamless. It was wonderful to do all the pre-work (share DL info, for example) online to speed up the receipt of vehicle key in-person.

In and out in less than ten minutes, Jeff, the agent processed everything; there was a minor hiccup with the gas gauge not matching the reported amount, but they made an adjustment and all's good! Kind of concerning to be photographing my license, what with cyber crime etc.

Donna at the Montgomery, IL location was Excellent she went above and beyond to make sure I was good with containers drop off pick up you name it I really appreciate how well she treated me and making sure my move was a great experience. I would definitely you this location again and work with Donna!! Thanks you Donna for all your help!

Great service at this location, no issues at all

Nothing. The truck was perfect

They were very helpful and great customer service. The desks were right next to each other and they were checking in another person, with masks and plastic shields it was so difficult to hear what they were asking and providing my information.

The gentleman who helped me out at the counter was very nice and professional. I was a little put off since the transmission place up the street I originally made a reso with wasn't even open when I went to get my truck. But he was friendly and super helpful and i'm thankful he was the one who helped me when I came in. (Sorry, didn't catch your name brother! - taller dude I believe, soft spoken. lol that's all I got haha)

Be sure w/w fluid is added

Great service, but kind of pricy for a vehicle rental. Home Depot rental costs are much more reasonable.

We had snow the night before. There was no snow brush or scraper to clear the mirrors or windshield. This would have been useful to have. Otherwise everything was smooth.

Always a pleasant experience and a very professional and friendly staff. Vehicles are always ready to go and no delays so far. I will recommend this location to friends and family.

Tail light on trailer was out

Check the transmission on the truck I had,it was shifting a little bit hard,after staying in the lower gears too long.

Zero customer service. I've had better service at different locations

Great service, very nice, courteous and time efficient with check out and and return of trailer.

renting again in 2 weeks from here!!

The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times

I was told the truck had a full tank of gas when I picked it up but it was not full. I returned the truck with a full tank which was more than it had when I picked it up. I would have appreciated an apology and a credit, but I was charged full price and thanked.

When I took the trailer it had oil on the floor

As a decade's uhaul customer, I've had only good experience's with uhaul keep up the good service that you offer.

Very professional and nice staff Very clean facility

I was very upset about the fact that I booked a 20' truck two weeks in advance but when I got there, there was only a 15' available. My items would not fit as I suspected so I then had to rent a secondary truck. I was moving to a different state so coming back for a second load was not an option. Then in the 15' truck that I was driving, the heat that was coming from the engine in the bull area between the seats by my legs was SO HOT that I had to keep pulling over to give my leg a chance to cool down because it was actually burning me! When I returned the truck, I told the guys what happened with the heat and they informed me that whoever worked on the engine last didn't close the cap properly so that is why it was so hot. For 7 hours I had to deal with direct heat from the engine searing my leg 😡 My leg was bright red for two days! My friend who is a registered nurse said that I had first degree burns. The guys at the drop off location said they would notated my account about it and also note how the cap over the engine was not properly closed. I never heard a single thing back about it....

Great team. Good experience

The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti

I always choose this place because their car trailers are always in excellent shape, and the employees are very helpful.

None all went well

NA... Same as above.

The only thing is that the gas meter when I returned it showed a little less than full thank and I didn't see the need to fill it. When I returned it I got charged 12 dollars. The contract said 3 dollars and some change per gallon. So it was kind of confusing for me so I don't thing if I don't have to return I wouldn't do it

Excellent experience all around. Very helpful staff. Did contactless pickup and dropoff of a 5x8 trailer due to my concerns about COVID. Everything went very smoothly. Will definitely use this location again. Thank you!

I have greatly mixed reviews. Truck trivers and guys and gal that delivered and picked up were nice and helpful. Your office leaves a lot to be desired. I had to store my things much longer than expected and was given no help as far as money spent to you. Very often person on phone was clueless and or rude. Getting my things out of storage was an absolute nightmare and cost way more than pick up No consideration was given to reduce costs for scary storage. Delivery charge way out of line and should be reimbursed. Should cost the same as drop off price not more. No customer service by office and manager. One guy said my credit card didn't exist. Argumentative instead of helpful. Have a lot to learn aboit customer service and how to treat customers.

Great service.

Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.

Unfortunately, this was not a positive experience. As of today we do not have our things that should have been shipped to the destination back inn September. The most recent conversation we had with a local representative was one of the most unacceptable forms of " customer service". Every time it appeared the issues were "handled" we would be directed to someone else who showed us even more errors. I want to type all of the details of our terrible experience, but I will wait to update once we have our container that we were very rudely. told we would to receive our box until we paid them even more money than we should be paying. I will be updating this review on all platforms post our conversation with the corporate office

Good customer service and equipment was clean and reliable

Stop allowing employees to take personal e Information on their personal phones. The liability is grave, unprofessional, and disturbing. To say that you trust your employees is fine bur the customer doesn't know your employees and in this environment its dangerous. We trust they will what is expected until they don't then who suffers?

Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!

Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.

The person that i worked with on Saturday was rude and seemed to be uninterested is helping or me being there. He was very short and just wanted me to be gone.

Original U-Pod Service, in July of 2018, went well and had no issues with time of D/O and P/U of Pods. U-Pod Delivery and Pickup in October of 2020 went very well with excellent timing of delivery and pickup. Donna was extremely helpful, friendly, and provided excellent communication and directions/information about the process of the delivery and pickup.

could clean truck after every use

Nothing everything was perfect

When renting car dollies, explain to the customer how the chains go around the car axle to ensure the car stays on the trailer. I know the info is online, but, there are some older folks who don't use the internet. Don't assume.......it would only take 2 minutes to explain. Safety first!

Jeff was very helpful and made the rental process go professionally

The truck was water-resistant but it leaked heavily onto the boxes and caused significant water damage, there were also ashes left in the ashtray and crumpled papers left between the seats. The workers inside were really nice and friendly, but no one was wearing masks and we were also encouraged to not wear masks. We did have a problem with the reservation that was ended up being resolved well, everyone was helpful and the move really wasn't that bad, but it was a little more stressful than expected on an already stressful day.

Never ever using you guys again. You really want to know have a manager call me. Asked to speak with a Manager 2 days ago and nothing. Fuck you guys for charging me for false promises never kept.

Everyone was very helpful

Quick and easy, no issues.

The initial details were explained well. When I made my decision, everything else went smoothly.

Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.

Super nice facility and super easy to rent from start to finish

The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.

Nice and clean place

Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we’re going is as competent and nice.

This facility has an outstanding staff one of the ladies at work to the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning

Would be helpful if keypad could be blocked from the sun. Very difficult to read.

Very nice and helpful staff

I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.

I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn’t do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn’t mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue “should be resolved in a few months”. If I hadn’t already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.

First time I’ve been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.

very professinal

Excellent job guys thank you very much

Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234.00 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

I liked the inside parking and loading zone. I don’t like paying over $100 a month.

The easy access plus beds for moving made the experience quick and painless.

Great experience, quick rental and move out easy service!

Great job

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

Greatest

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

only down side was when clearing out storage, noticed mouse droppings.

N/a

We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Five star approval!

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Great service and fast.

Sales person very helpful and knowledgeable!!

I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

Great service at this location very happy with the transaction good customer service as well

It was a wonderful and easy experience! Very helpful and quick and easy process!

excellent customer service

The whole process was smooth! Jemma was very helpful and nice!

Made reservations online for truck but did not have truck for me.

After a bad experience on the 800 number, the team in Montgomery took great care of me.

Mr Smith was very kind and accommodating!

Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

Great customer service

Jeff and company were great to work with and were very helpful when I had questions or needed help.

The best storage facility I have ever used. Easy access, well lit and temperature controlled.

Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

Very satisfied with my entire experience.

200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.

Will come here again

Tanks for all

It’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

Very friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.

Very friendly service.

Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

very nice facility

Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!

Staff was amazing! Would rent from again.

Donna was great to work with, she was very accommodating.

This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

All good! Very friendly staff and very helpful!

I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

Customer agent was impatient and rude.

thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

staff was very helpful.

Very friendly and helpful staff.