Customer Reviews for U-Haul Moving & Storage of Mooresville

5,376 reviews

304 W Plaza Dr   Mooresville, NC 28117
(Exit 36 off of I77)

(704) 663-6267

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(704) 663-6267

304 W Plaza Dr
Mooresville, NC 28117
(Exit 36 off of I77)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Tamra M. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Awesome crew at Mooresville U.

Rernard M. 
Rating:
5.0

Customer did not leave a comment.

Sierra T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

The location has more to do with the traffic issues on Hwy 150 than the actual facility. The staff has always been great to work with.

Russ M. 
Rating:
5.0

Customer did not leave a comment.

Angelique H. 
Rating:
5.0

Matt was amazing! Very friendly, helpful and knowledgeable. His coworker was awesome as well. They worked very well together and had the location well managed and running like a well oiled machine. Checkout process was easy, as well as check in process. I will drive the 30 extra minutes to rent a U-Haul from this location in the future.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

tomas K. 
Rating:
5.0

I think there should be lights above inside storage units. It’s hard to see.

jill s.  |  Overall Experience 
Rating:
5.0

U-Haul facility personnel were courteous kind respectful and understanding they help me get through my move easier and I know everybody says this I couldn't have done it without them .

Jonathan w.  |  Overall Experience 
Rating:
5.0

The AM crew is AMAZING! EXCELLENT customer service and friendly environment. Unfortunately I cannot say the same for the evening group. I felt like an inconvenience and annoyance. Also, I Unfortunately I had to call and extend by 2 hours but had to pay for a full additional day which was very disappointing. But overall I will continue to use Uhaul and always try to work with the AM crew.

Vincent R. 
Rating:
2.0

The crew forgot to put dolly in the truck, I had to waste gas and time coming back to get one. The gas level was incorrect at pick up, they ended up charging me $20 more to fill it to 7/8, but when i got it, it was only 3/4. I won't come to this location again.

Jennifer R. 
Rating:
5.0

I've used this facility because it was convenient to the house and for the price of space I used. However, I don't believe that there should be price increases for an outside storage area. It requires no maintenance, no heat or cooling. Otherwise great experience

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Keep up the good work. May need to bring additional help when busy times come.

Boris F. 
Rating:
5.0

Customer did not leave a comment.

Ken M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
1.0

I was mislead and over charged

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

YASMIN H. 
Rating:
4.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Marko O. 
Rating:
4.0

The mileage was underestimated for my one way trip which cost me an additional fee.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Laton J. 
Rating:
5.0

Explain that the vehicles are terrible on gas mileage before commitment is made

David D. 
Rating:
5.0

Customer did not leave a comment.

Haley D. 
Rating:
5.0

Customer did not leave a comment.

vicki R. 
Rating:
1.0

Location and personnel were great. The vehicle I rented was horrible, with over 166,XXX miles. The suspension was very loose, the steering was out of alignment. One headlight was out and the steering wheel was so sticky and grimy, I had to stop at Harris Teeter to purchase wipes to clean the crap off of it. I should have brought that piece of junk back but there were not many choices otherwise. Honest, I should get a discount for having to drive a truck that could barely stay in it's lane. Extremely unhappy customer!

Ronald B. 
Rating:
4.0

The 15' truck I received had a broken visor clip (minor) but, the truck sounded like it was ready to breakdown when I got on the highway. It didn't but, I was very happy to get to my destination and get out of that truck. I will rent again from this location because the customer service was good. They just need to perform better maintenance on their trucks.

STEPHEN D. 
Rating:
4.0

I had an issue with my rented truck but U Haul got the issue fixed, so satisfied with the service.

Gopakumar N. 
Rating:
5.0

Customer did not leave a comment.

Lluana J. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Only complaint is the van smelled horrible inside. Like someone was transporting animals or something. It was horrible.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Philip m.  |  Overall Experience 
Rating:
5.0

Brandi Billmeyer is a moving expert and a person of high integrity and great human kindness. No matter the issue, she is a fixer, and she's a friendly calming personality who helps you through the rough time of moving and hauling your belongings around the country. I wish every company I did business with in my life had Brandi there to assist. Uhaul made a few mistakes online and she fixed every single one of them. I'm so grateful for everything she has done for me. She and her staff go above and beyond. Give this location as much as you can because they make Uhaul look good!

Stephanie A. 
Rating:
5.0

No improvements recommended, great operation.

Thomas B. 
Rating:
5.0

Brandi Billmeyer has been extremely helpful since I met her in early May of this year when my U-Box arrived at her location from CA. Her establishment is outstanding in cleanliness, friendliness, and helpfulness. I've encountered every problem you can imagine since relocating to Mooresville, then deciding not to reside there but moving on further tomWilmington. Brandi has helped me reserve equipment, and figure out the most economical way to get my belongings from there to here. Due to scheduling conflicts, other people's schedules, and college student moves, I've had to reserve and postpone many times. Brandi worked to extremes to assist me in every possible way and on my final move out day, she and her staff were there for me in all ways I needed, particularly Zak who helped me physically move several heavy or awkward pieces that one person alone cannot manage. They refused to accept payment for their labor, and I feel blessed to have had theim and so very grateful for their kindness.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
3.0

The parking and entrance to the drop off location wasn't great.

Allysa P. 
Rating:
3.0

Poor ass parking!!

Theresa S. 
Rating:
4.0

Customer did not leave a comment.

GLENN I. 
Rating:
5.0

Upon arriving at facility, we determined we needed bigger truck and were very quickly and politely accommodated

Judith Y. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

Customer did not leave a comment.

Shahriar K. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Staff were friendly and helpful!!

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Cost to much

Wesley V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Olan G. 
Rating:
4.0

When I get the van I found out the fuel tank not full it's little bit over three quarters but the paperwork marked full I drove exactly 10 miles and l had to fill it up so cost me 4 Gl x $359= $14.36 for 10 miles drive

Michail M. 
Rating:
1.0

Customer did not leave a comment.

Eduardo H. 
Rating:
5.0

Customer did not leave a comment.

Tasha C. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Robbey N. 
Rating:
4.0

The trailer we rented had bald tires, but the roadside assistant was fast and nice. I'm a bit concerned that my family received a peice of mail stating that my personal information was compromised through your computer system, I hope this doesn't happen often.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

HERBERT M. 
Rating:
5.0

Excellent customer service! Top notch!

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Lori I. 
Rating:
2.0

Forgot to load tow dolly and moving blankets. Too worried about telling me 30 times not to unhook the car dolly.

Alysia W. 
Rating:
5.0

Customer did not leave a comment.

Stevie B. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
1.0

I had scheduled a uhaul for pickup at 7am where I didn't need to have to go through the office. The truck wasn't set up and the employee that was to be there wasn't there. The schedule online and on the front door stated that they open at 7am, but no one was there. I contact customer service for help and they tries to contact the owner but no one was answering. Because customer service wasn't able to get ahold of the owner that had me contact traffic control, but they weren't able to help either as they could get the owner to answer either. The associate finally arrived at 8am, and at that time there were 5 other customers waiting with me. The associate never apologized for being late, just complained that she had been there yesterday 14 hours and and had to be back in in the morning. When I mentioned that I was supposed to me doing a touchless pickup, she handed me a set of keys and said the truck was in the back in the gravel parking lot, just find the one that matches the keys. They never checked the truck, which had a bent fender on the right side over the rear tire or the scratch along the truck above the bent finder. I had scheduled the truck for 24 hours, 7am to 7am the next morning, but we finished early and I delivered the vehicle back to the store. Again no one walked the truck with me or even cared that I was delivering it back. When I went inside to drop the keys I tried to explain what occurred in the morning and ask if me bring the vehicle back 14 hours early if I would be having an adjustment on the cost. The associate was non responsive at first but then asked me what I wanted him to do about it. I told him nevermind, I would take care of the situation. Between the two associates attitude, the lack of attention, and not being able to pick up the vehicle on time, a moved that should have been easily completed became a trouble annoyance.

Tamra G. 
Rating:
5.0

Customer did not leave a comment.

randall F. 
Rating:
5.0

Customer did not leave a comment.

ChesterSackowski S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tanya K. 
Rating:
4.0

Customer did not leave a comment.

Pamela G. 
Rating:
5.0

All was well.

Manuel L. 
Rating:
4.0

Customer did not leave a comment.

james D. 
Rating:
2.0

Tell your customers the charge for extra mileage. I was not told of the charge nor was it included anywhere on my contract. I still have a copy of the contract and can show how it is not on the contract. You likely have the same copy. Also, the windshield was filthy and the wiper blades were clearly very old as they barely wiped the windshield.

Paul S. 
Rating:
4.0

Customer service was great!!

Hilda G. 
Rating:
5.0

I did not order a hand truck but one was zip tied to the back corner of the truck, this took up some space and should not have been put in the truck when I did not ask for it.

Jon V. 
Rating:
5.0

Only complaint is there was no one at the desk when I arrived, which I understand they have to walk the property and stuff. It would've been nice to having a paging system or even a little sign stating when they'd be back. I waited maybe 10min or so which isn't bad but a little annoying. Staff was VERY nice and hospitable!

Derek Y. 
Rating:
5.0

Explain the way your billing works. I expected to pay at least $40.00 for using the uhaul. N I ended up paying $87.00 . N I'm trying to figure out for what when I filled truck back up. Had no scratches or any damage. I went from Mooresville uhaul to Statesville then came right back. Used it for an hour or so. So I was lost it needs to b explained to customers better.

Tamika M. 
Rating:
5.0

I had a exceptional experience. Your team was wonderful. Thank you Morgan for being friendly, professional and helpful.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Supportive staff, knowledgeable and helpful. Convenient location, we'll come again.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
1.0

There is no customer service here.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Trent S. 
Rating:
3.0

had to wait 25 minutes before they brought out the truck. Major inconvenience to pick up the truck with just a quarter tank of gas and much more difficult to bring it back with just a quarter tank. But more profitable for U-Haul that way. Bad move!

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
1.0

Have had great experiences previously here, so maybe this was a blip. Unprofessional this time- listening to the associates discussing personal details of another customer. The truck was not ready and it was filthy as documented. The photos of truck condition were not accurate either- two different colored bumpers. Upon returning waited a long time at the gate to come in and find 3 employees just chatting behind the counter not paying attention. I was treated as an interruption to the office gossip not as a customer. The truck itself was in rough shape- only used it for 12 miles but would not have taken on highway…

JEREMIAH G. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

The packing blankets were not dry before they were bagged. So they had the smell of mildew on them And transferred moisture to the furniture. It would be best for them to Dry before they are bagged

Thomas B. 
Rating:
5.0

No suggestions

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Courtney S.  |  Overall Experience 
Rating:
5.0

Very well run operation!

Mark D. 
Rating:
5.0

Customer did not leave a comment.

adrienne b.  |  First Impressions 
Rating:
5.0

The truck cab smelled of cigarettes but the manager put that in my notes so I wasn't charged.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Duston F. 
Rating:
5.0

Customer did not leave a comment.

Marcel P. 
Rating:
2.0

Parking lot not big enough for truck to be returned. And I did not appreciate having to take pictures and enter information to return the truck. That's what employees are for

Ayana B. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Love that the prices have gone down for a one way

Edwarad M. 
Rating:
5.0

Customer did not leave a comment.

kanwalpreetsingh P. 
Rating:
5.0

We had a great experience, clean truck, and smooth process.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

TIM T.  |  Overall Experience 
Rating:
4.0

Everything was great, except that I was not able to be credited for returning my extra unopened storage unit lock due to a malfunction in the computer system.

Martin E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chad G.  |  Overall Experience 
Rating:
5.0

The staff is nice but hire more people come on.. one guy can’t do everything

Nicholas M.  |  First Impressions 
Rating:
5.0

We used your facility for nearly 2 years. We were very pleased with our experience. The staff could not have been nicer. Thank you

Janet P.  |  Overall Experience 
Rating:
4.0

The staff on move in day was friendly and accommodating.

Debra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John N.  |  Overall Experience 
Rating:
5.0

Super convenient location, staff was very helpful and friendly. Facility and trucks were top notch!!

Jason F.  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful and friendly. Have rented trucks several times - this was my first experience with a storage space. Excellent experience.

TIMOTHY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen S.  |  Overall Experience 
Rating:
3.0

Uhaul employees tended to speak in vernacular. “Have you moved in” - to me means have I moved my things into the unit. To them it meant fill out the paperwork online. And then the employee (I think it was the manager whose picture is all over) seemed irritated that I didn’t know what she meant. Overall, facility meets expectations. Friendliness of the manager was sub par.

Noelle M.  |  Online Move In 
Rating:
3.0

The entry/exit is poorly setup and not efficient; especially when people with moving trucks or trailers are trying to enter/exit with others. If I would have known this in advance I would have selected a different and more accessible location. Also having no space for after hours drop off of the moving truck was inconvenient as well.

TEIKA S.  |  Overall Experience 
Rating:
5.0

GREAT EXPERIENCE .

Jonathan w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Riley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nona W.  |  Overall Experience 
Rating:
5.0

Marshall was extremely helpful and very nice.

Lexus H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aneissa P.  |  First Impressions 
Rating:
5.0

My unit was auctioned off

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny W.  |  Overall Experience 
Rating:
5.0

Kyle and the other employee were cool and friendly and very helpful.

Philip m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian G.  |  Overall Experience 
Rating:
3.0

I received a message that. if I rent online I will get lock for free but I didn’t get they are asking me to pay for lock

karuppasamy i.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  First Impressions 
Rating:
5.0

Front desk staff were knowledgeable, nice , amazing customer service. Please rent from this location if all possible. Thank you for being so kind.

India W.  |  First Impressions 
Rating:
5.0

outstanding facility. Always spotless clean. Staff always helpful!

STEVEN B.  |  Overall Experience 
Rating:
5.0

Brandi was very very competant and knowledgeable and helpful. She brought the sunshine to a horrible move from Florida. Thank you for having her at this this site, she certainly made me feel welcomed.

Marie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindy S.  |  Overall Experience 
Rating:
5.0

Thanks Kyle, and to the UHAUL gang, have a safe and Merry Christmas and a Happy New Year!!!!

Joe B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEBRA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
4.0

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Cody F.  |  First Impressions 
Rating:
5.0

staff courteous and informative. convienient and easily accessible.

Tiffany G.  |  First Impressions 
Rating:
5.0

Staff always has a great attitude, and are super helpful with anything I need.

David S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina B.  |  Overall Experience 
Rating:
5.0

Staff pleasant and worked with us on right size storage unit needed.

Thomas L.  |  First Impressions 
Rating:
5.0

Special shout out to Marshall and crew, excellent customer service and assistance.

richard r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

The only problem was the gate remote I was issued never work and I had to into the office each time.

Kevin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward s.  |  Overall Experience 
Rating:
1.0

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rick S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNETTE Z.  |  First Impressions 
Rating:
1.0

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over $500.00 for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Genine R.  |  Overall Experience 
Rating:
5.0

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rebecca B.  |  Overall Experience 
Rating:
3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Ian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roberta D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genine R.  |  First Impressions 
Rating:
5.0

VERY HELPFUL AND FRIENDLY

Joann H.  |  Overall Experience 
Rating:
5.0

Wonderful owners! Look forward to working with them again in the newer future!

Amilcar M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Roopnarine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn A.  |  Overall Experience 
Rating:
2.0

The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.

Julianne E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

I had storage with Public storage also, my experience with Uhaul was much better. Thanks

Jeff P.  |  Overall Experience 
Rating:
5.0

Very easy to rent online; unit was very clean! Highly recommend!

Christine B.  |  Online Move In 
Rating:
5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Corrinna F.  |  Overall Experience 
Rating:
2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Herman G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Jo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marc A.  |  Online Move In 
Rating:
3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Angelo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYRA N.  |  First Impressions 
Rating:
1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rodolfo M.  |  Overall Experience 
Rating:
5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Susan D.  |  Overall Experience 
Rating:
5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN S.  |  Overall Experience 
Rating:
5.0

Awesome staff, made me comfortable and were very helpful.

Charles J.  |  First Impressions 
Rating:
1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

gordon e.  |  Online Move In 
Rating:
3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Kenneth C.  |  First Impressions 
Rating:
1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Josh S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT N.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful.

Martin S.  |  First Impressions 
Rating:
3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Gregory F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becki B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell V.  |  First Impressions