Customer Reviews for U-Haul Moving & Storage of Mooresville

4,725 reviews

304 W Plaza Dr   Mooresville, NC 28117
(Exit 36 off of I77)

(704) 663-6267

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(704) 663-6267

304 W Plaza Dr
Mooresville, NC 28117
(Exit 36 off of I77)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over $500.00 for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Genine R.  |  Overall Experience 
Rating:
4.0

Have more dollies. I had to use an appliance dollie because this site did not have any smaller dollies in stock.

Daniel H. 
Rating:
5.0

Great job, keep up the good work. Always a pleasure to rent equipment from U Haul

Byard S. 
Rating:
5.0

Customer did not leave a comment.

Howard A. 
Rating:
5.0

We wanted to rent the trailer in Ohio to drive one way to NC. The price gauging was unbelievable. Almost $800 one way. We ended up renting round trip for under $100. This doesn't make sense. So many people will be taken advantage of not knowing this.

Thomas P. 
Rating:
5.0

Offer Veterans discount The vehicle was ok for the short distance move but it certainly would not be acceptable for any distance over 150 miles Staff was courteous friendly knowledgeable efficient Great people

JOHN H. 
Rating:
5.0

I was in and out fast. Staff knew what they were doing. Very organized and professional. I would recommend this location anytime. Very pleased.

malease S. 
Rating:
5.0

Great job

OCIE J. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Not having customers wait so long at the gate before it opens. I waited like 5 mins before an associate recognized I was there by the gate. Then they acted like they didn't want to open it up for me.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

HAROLD N. 
Rating:
5.0

Nothing at this time

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

HOWARD A. 
Rating:
4.0

Parking and truck choice.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Marshall was very friendly and helpful with my drop off. The facility was easy to get to. Would definitely go back there if I need to rent a trailer again.

Martha M. 
Rating:
5.0

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rebecca B.  |  Overall Experience 
Rating:
5.0

The option to extend use to the customer that already has the rental should take priority over another customer. Having a vehicle loaded and not knowing the finish time can be a challenge. Paying for a full day and not getting but half is not right. Especially when your going to get another full days rental fees from someone else.

LYMAN M. 
Rating:
3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Ian W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Irma S. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B.  |  Overall Experience 
Rating:
3.0

In the middle of a pandemic none of the employee's were wearing a mask inside the building. The trailer that I rented had a leak in the front corner roof and we drove through heavy rain to get to our destination. I had a couple of gear bags in that corner of the trailer and both were soaking wet. Nothing was damaged but if my music instruments had been in that corner it would have been a disaster.

ZACHARY W. 
Rating:
5.0

The pick up was very easy! The truck was ready and very clean. Thank you!

Ginger J. 
Rating:
4.0

Customer did not leave a comment.

Roberta D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

I have rented from here before the folks at this location are great to work with. The location is clean and accessible and their equipment is in great shape and well maintained.

Francis C. 
Rating:
5.0

Great customer service

ANGELO A. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JILL V. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Haley B. 
Rating:
5.0

Customer did not leave a comment.

Ted O. 
Rating:
5.0

The staff we wonderful, and the facility was very clean and well kept. I'm very impressed with this location.

Hannah S. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN S. 
Rating:
5.0

If you want a honest answer call 980-258-4515. Don't rent this truck to anyone again

NEIL S. 
Rating:
5.0

Great vehicle and very good service. Great people at service desk

WINSTON G. 
Rating:
4.0

The truck and hand trucks I contracted were not available when I arrived on time at the rental center. They were glad to give me a larger truck that came with hand trucks for a higher amount. Since I badly needed a truck, I relented. From there the truck operated fine and the move was completed. I believe the larger truck should have been offered at the rate of the truck I contracted for.

CLIFTON S. 
Rating:
5.0

Not a thing great customer service. Forgot her name but I sure it will show in your records who help at pickup.

Shanetra D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

John N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryah B. 
Rating:
4.0

The links to sign in by phone did not work well. I wound up needing the associates at the desk to check me in to rent the truck I had reserved and paid for.

Elizabeth T. 
Rating:
5.0

Staff is always friendly and helpful. I've rented from this location many times and am extremely happy with their service Amy W

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

Very disappointed in no refund. I brought the truck back a day early to be told no refund on one way rentals. Poor form, If I kept it an extra day you certainly would charge me for it

ALVIN M. 
Rating:
5.0

Great customer service!!🤗

GERALYN D. 
Rating:
5.0

Customer did not leave a comment.

TERESA V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genine R.  |  First Impressions 
Rating:
4.0

Very small parking area but not much of a way to fix that

Jeffrey F. 
Rating:
5.0

Add more staff.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

BRANDI H. 
Rating:
3.0

The truck was very dirty and had bottles on the floor, I had to go to a gas station to clean the side mirrors and windshield because they were so dirty. They listed the truck as having been at 1/2 tank but it only had 3/4 tank then I was charged for more miles then I drove,I have starting and finish pics of the dash to prove. Not happy at all about this.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Louis N. 
Rating:
5.0

VERY HELPFUL AND FRIENDLY

Robert H.  |  Overall Experience 
Rating:
5.0

Everything was well.

Herbert M. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

The service was quick and fast in and out awesome👍

Alvin G. 
Rating:
4.0

Customer did not leave a comment.

DARRELL P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Kendell P. 
Rating:
4.0

People themselves were great. Trailer I was supposed to get was not there so had to take a different one and wait for it to be switched in system. Gate was worn and so loud that I had to tie down strap it so it would stop sounding like it was going to shake apart. Not the employees fault on either issue but it did take time to correct. I use this location each time and will again.

ROBERT D. 
Rating:
3.0

Was upset about the air conditioner not working so Please make sure that the air conditioner works because it was hot that day and we were miserable driving in it. Everythshould have worked. But Alicia at the desk was wonderful thank you.

CASSANDRA H. 
Rating:
5.0

Service rep was on point! Very friendly - knowledgable and helpful!

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

MORGAN R. 
Rating:
5.0

Wonderful owners! Look forward to working with them again in the newer future!

Amilcar M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Customer did not leave a comment.

Janet T. 
Rating:
5.0

Customer did not leave a comment.

Martha P. 
Rating:
5.0

The employees were great and it was a great experience.

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Not enough customer parking space

Ramin B. 
Rating:
5.0

Staff was friendly and very helpful in helping me resolve any issues I had! Excellent customer service!

MONEE C. 
Rating:
5.0

Great service

Sridhar B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

The staff is awesome!

Chris T. 
Rating:
3.0

They told me I would get 25 extra miles because my reservation was moved to them from Denver. I was charged the full mileage.

Blake L. 
Rating:
4.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Friendly, helpful and gave good packing tape advice!

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Adrienne G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Roopnarine S.  |  Overall Experience 
Rating:
2.0

This location is always short of attendants. was a horrible experience returning my truck. when we rented vehicle no one walked around truck to check for damage or notify us that we should do that. I would not recommend this location to my worst enemy

Kerry M. 
Rating:
1.0

Reseve a Discount 100 free mile! that make me a value customer on next truck renter.... Thanks

DEREK M. 
Rating:
5.0

I rented both a storage unit and a truck this past weekend. Kyle helped me both items. He was amazing! Despite the store being packed with people on Saturday, he was patient and helpful with me. I had a reservation but changed to smaller truck and larger storage unit which required him to make a lot of adjustments on his end. He even offered to show me the unit so I would know exactly how big it was. I can't say enough good things about him. Moving is a very stressful experience and he made it so much easier. Thank you Kyle! Tami Wenzl

Tamara W. 
Rating:
5.0

Customer service was great! My trailer was ready when I got there and all I had to do to return it was drop it in the same spot! A++

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

JACK F. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
5.0

I rent here regularly and it is always good. Alecia was excellent today.

Jeff F. 
Rating:
4.0

Overall it was a good experience, I got what I needed done. What I suggest is that your employees wear masks (even without a mask mandate) and if the hours of operation changed to indicate that on the website and the facility. It said it opened for 7am but it's really 8am.

Kim O. 
Rating:
4.0

Understaffed, so long wait time. However, the man working the office (Brandon, or Michael, I believe?) did an EXCELLENT job carrying the weight of what was put on him. Many customers where there checking in and out while I was there, and he needed more help. But, since the democrats keep giving our country away, and part of that plan being that they keep people asleep and lazy at home sucking off their government checks, I know it's hard to find help. Hard to compete with that kind of money! (Really, folks need Jesus, but that's a totally different commentary...)

Daniel T. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great customer service.

Willie J. 
Rating:
4.0

Customer did not leave a comment.

CARLOS N. 
Rating:
4.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

Truck was better than expected. Drove well. However, the driver side window crank kept falling off. Not great, but still a great vehicle.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

Dawn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
2.0

The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.

Julianne E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Great customer service always!

TARA W. 
Rating:
3.0

Great representative but the parking lot is too small - unsafe to turn in there especially with a piece of equipment Someone is going to get hit

Michael R. 
Rating:
4.0

confusing when returning equipment, gate closed, when you pull in and block parking lot and traffic in/out of storage units, no signs on what to do and no one watching to open gate.

SEAN G. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
4.0

Customer did not leave a comment.

Jontrell F. 
Rating:
5.0

Great staff

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Customer did not leave a comment.

Sherry A. 
Rating:
4.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

I had storage with Public storage also, my experience with Uhaul was much better. Thanks

Jeff P.  |  Overall Experience 
Rating:
5.0

Very easy to rent online; unit was very clean! Highly recommend!

Christine B.  |  Online Move In 
Rating:
5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Corrinna F.  |  Overall Experience 
Rating:
2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Herman G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Jo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marc A.  |  Online Move In 
Rating:
3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Angelo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYRA N.  |  First Impressions 
Rating:
1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rodolfo M.  |  Overall Experience 
Rating:
5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Susan D.  |  Overall Experience 
Rating:
5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN S.  |  Overall Experience 
Rating:
5.0

Awesome staff, made me comfortable and were very helpful.

Charles J.  |  First Impressions 
Rating:
1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

gordon e.  |  Online Move In 
Rating:
3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Kenneth C.  |  First Impressions 
Rating:
1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Josh S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT N.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful.

Martin S.  |  First Impressions 
Rating:
3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Gregory F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becki B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIENNE A.  |  Overall Experience 
Rating:
5.0

I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'Brien

Kevin O.  |  First Impressions 
Rating:
4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Griffin I.  |  First Impressions 
Rating:
1.0

I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

STEPHEN W.  |  First Impressions 
Rating:
5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

jill s.  |  First Impressions 
Rating:
5.0

Very nice and accommodating personnel

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
4.0

You were there when needed and very friendly

John E.  |  First Impressions 
Rating:
5.0

Awesome

Christian G.  |  First Impressions 
Rating:
5.0

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

james p.  |  First Impressions 
No reviews have been submitted for this location.

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