Customer Reviews for U-Haul Moving & Storage of Morningside

2,275 reviews

1501 E McGalliard Rd   Muncie, IN 47303

(765) 212-3314

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(765) 212-3314

1501 E McGalliard Rd
Muncie, IN 47303

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

James C.  |  First Impressions 
Rating:
5.0

Really nothing. This is our 4th rental and so easy to do

Laura M. 
Rating:
3.0

We had issues with the alarm going off each time we opened the unit. They only had it fixed once out of the 5 or 6 times we accessed the unit. Also, only one garage door worked the whole month.

Kimberly D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
3.0

Since only one door was working had to wait about an hour to access the box after we arrived. We had another storage locker to access in the meantime, but seems like poor planning

KIMBERLY D. 
Rating:
4.0

The girl at location in Muncy IN. was kinda rude to me. I have never rented a Uhaul before and not everyone knows what to do when renting one. She could have been more pleasant to customers who aren't aware of what to do. Don't expect everybody to know your process.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Wonderful experience, the girls were fabulous. Nice, friendly, knowledgeable. 100% Satisfied.

Jill J. 
Rating:
5.0

Customer did not leave a comment.

DeLynn J. 
Rating:
5.0

We had a matress in the trailer and it had rain. When we unloaded the matress it was wet. The trailer of had a leak.

susie H. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Enable ability to provide credit for returning equipment early. Comment I received was since I pre paid I couldn't get a credit. That doesn't make sense.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Love the olace

Lynette S.  |  First Impressions 
Rating:
5.0

Staff was pleasant , helpful, and effective.

Robert H. 
Rating:
5.0

Staff was incredibly nice and thoughtful

Kaden V. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

rami K. 
Rating:
5.0

Customer did not leave a comment.

DABSON R. 
Rating:
5.0

Customer did not leave a comment.

Delynn K. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

The staff was awesome. So nice and so helpful.

Maribeth W.  |  Overall Experience 
Rating:
2.0

I was told at this location my total bill would go from about $200 to $140 if I changed my drop off location and the money would be refunded onto my card within 3-5 business days. That didn't happen. Instead, $100 extra got charged to my card. When I called this location to try to get this figured out they basically said “oopsy nothing we can do but we can file a complaint.”

Sarah B. 
Rating:
4.0

We had a good experience. Equipment worked fine, staff was helpful.

LISA B. 
Rating:
5.0

Helpful, friendly, and I appreciate the extra effort provided by the staff here.

Jill J. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

You're automatic phone answering system just plain stinks. I phoned a few times to your hub which is selected by my internet connection, and each time I received a recording then my waiting time was 1 hour. If you had a computer programmer ("System Analyst") not an IT person designing this for you, you would have many many more customers. Where I work for 42 years, we did everything possible to answer the phones. If you don't answer the phone you're insulting the potential and present customers. I hope somebody tells the owners about this system.

james p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Logan R. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

tony b.  |  Overall Experience 
Rating:
1.0

This was the absolute worse experience with uhaul tht I've ever had. I made reservations on 07/23 for move date of 08/01. Along with the 26' uhaul I also reserved an appliance dolly. I had to drive 44 miles out of my way to pick up the truck, not sure why it wouldn't be made to be available in the town I was in and asked for? This wasn't a last minute notice, then I'm charged for those extra miles gas wise. Not acceptable. The $27.50 charged for gas is the amount used to have to go out of my way. Also I had to pay $130 for an appliance dolly because conviently there were none available. Again reservation stated this was needed. Don't offer services you can't make good on. I will be calling cooperate office to have this matter discussed.

Heather R. 
Rating:
5.0

The staff was friendly and super helpful, and the storage facility was very clean.

amy S. 
Rating:
2.0

I was given the incorrect time for the pickup of the truck by the lady over the phone. This caused the cancellation of the truck and forced me to scramble and get a different truck for the next day.

Christian H. 
Rating:
5.0

Very easy in and put process and dropping off was even better!! This is the second time I've used this location and I would use them again!

lori R. 
Rating:
4.0

Customer did not leave a comment.

Jaylen C. 
Rating:
4.0

Customer did not leave a comment.

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

The guy that helped us was rude and didn't even offer to get the truck or take us across the lot to the truck

James M. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
3.0

Customer did not leave a comment.

mandy F. 
Rating:
2.0

I made a reservation online. The U-haul wasn't ready when I got there to pick it up. Hen the employee told me I would have to return it 3 hours sooner than I had requested.

Michelle J. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Brenda N. 
Rating:
5.0

Customer did not leave a comment.

Krissy M. 
Rating:
5.0

So easy to use and great staff

Tanya W.  |  First Impressions 
Rating:
1.0

Our reservation was cancelled without a call, they called regarding this an hour late and the employees phone is “set to the wrong time zone” we didn't get the truck for as long as we originally booked and when we did get one we were told we had 24 hrs then received a text saying it was ALREADY past due (prior to when we even left the shop) literally everything the UHAUL employees did they did wrong. The man who checked us in was also extremely condescending even tho his phone was set wrong and he called us late. Will NOT be going through this service again, 0/10.

Emily T. 
Rating:
5.0

Customer did not leave a comment.

Paula V. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
2.0

The storage unit I had reserved 10x15x10 was not available. I was asked to take the 10x10x10. I wanted to get the bigger unit as it was for 2 people and we have a lot of furniture and belongings. I am not sure if all our belongings will fit in the now smaller unit.

Shraddha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
3.0

Need bathroom fixed

Angela J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Essince S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Dean P. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
4.0

Didn't know the Uhaul didn't come with a ramp and when I called back they were overbooked so I couldn't even exchange for one and didn't get a receipt stating y I was charge $50 more than my quote…if I had the receipt I could atleast see y

April D. 
Rating:
5.0

Customer did not leave a comment.

Arthur W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samuel P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Grace R. 
Rating:
5.0

N/a

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Carie B. 
Rating:
4.0

Customer did not leave a comment.

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

Kelli P. 
Rating:
5.0

The rep that helped me check in was very nice and helpful. She gave me great tips and had everything ready for me. She even let me test drive the truck in the parking lot. Great help!

Gretta K. 
Rating:
3.0

Renting can be so expensive

Jaelyn H. 
Rating:
5.0

Customer did not leave a comment.

Katie D. 
Rating:
4.0

Customer did not leave a comment.

Tony Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamie Y. 
Rating:
5.0

Great experience. Staff was friendly, quick and thorough. Rented there several times - can't say enough good about them.

Terry D. 
Rating:
5.0

The place was clean and staff was helpful

Bruce S.  |  Overall Experience 
Rating:
5.0

I am happy that I was able yo call and hold the truck for another day

Billie C. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Outstanding service by all the staff.

Gary D. 
Rating:
5.0

Staff is wonderful - very friendly & knowledgeable

Timothy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Ac was having issues working. Wasn't cooling

Blake M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Odometer reading was off by 50 miles, couldn't get it fixed. Couldn't upload photos on app. Associates x 2, neither knowledgeable or helpful. Very frustrating.

Chris W. 
Rating:
5.0

Good

Tony E. 
Rating:
4.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

The only thing I would recommend is letting more people know that you have motorcycle trailers. It was kind of hard to find on the website unless you went deeper into the rental process. I had rented one trailer and then canceled it because I found out that you had a motorcycle trailer.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Staff was very friendly and helpful!

Robert H.  |  First Impressions 
Rating:
5.0

Just. Stay the same

mike N. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE R. 
Rating:
4.0

The only reason I didn't rate the experience at an excellent is because they forgot to give us our moving blankets we ordered and we had to go back and get them. Easy mistake and we should of caught it ourselves but otherwise they were awesome. Especially since they saved us because we had reserved our trailer on line at a another location, in St Leon Indiana, which was horrible. We had to wait about 15 minutes to be helped because the gentleman was helping another couple with their trailer, but that couple ended up walking out without the trailer because the sales gentleman couldn't figure out how to get the information off the computer, then didn't have the adapter for the lights, which the couple was told that they did have that adapter available. So when the sales person got to us, we gave him our confirmation information. He said he didn't know if he could reach that trailer or be able to get it out. Then he said he didn't even know if that trailer was working. So we all walked out to where the trailer was stored, which was behind a tow truck, it would of been hard to get out if they didn't move the tow truck. Of course the worker didn't know if he had the keys to move the tow truck. Then we looked at the trailer and the worker said sorry you can't use that trailer, it is missing a chain. Thank you McGalliard Muncie Uhaul for saving our day.

ed H. 
Rating:
4.0

Customer did not leave a comment.

KEITH W. 
Rating:
4.0

Customer did not leave a comment.

clyde S.  |  First Impressions 
Rating:
5.0

?

Philip B. 
Rating:
5.0

keep doing what you are doing

Curtis D. 
Rating:
5.0

Great equipment & people

Stephen S. 
Rating:
4.0

The only downside was that I was told there was gas in the vehicle (like there usually is) and it needs to be brought back with the same amount. I have driven uhal several times and know the gas gage tends to be a bit wonky. So I drove about a block and a half and the gas guard was buried on E… so they got it returned with alot more fuel then I left the lot with. We also used the self storage facility. Was east and super clean. Although an alarm (really high pitched) goes off literally every time you walk through..

Summer B.  |  First Impressions 
Rating:
1.0

Tires blew out on me and almost killed me and other on the road. I told the rep that the tires needed to be switched before we got on the road and he insisted they were fine. Wasn't the case.

Robert W. 
Rating:
5.0

Self service instructions were a little bit confusing but I don't contribute that to this particular location. Staff is very friendly and fast on their feet. No issues and my van was clean :)

Jacob H. 
Rating:
5.0

The folks at the location were extremely helpful and friendly. The truck was clean but the front end was worn smooth out. Made it a little hard to keep on the road when fully loaded.

gregory J. 
Rating:
4.0

Customer did not leave a comment.

Christina G.  |  Online Move In 
Rating:
4.0

troubles with pickup in New Castle

Rebecca J I. 
Rating:
5.0

I was nervous about driving such a large truck and in response Sarah took the time to walk me around the truck to inspect, showed me the instruments and controls in the cab, and even helped adjust the mirrors. Everything went very smooth. I had no issues with the truck, return, payment, etc. Thanx for making the rental a great experience!

Sheri Y. 
Rating:
5.0

Customer did not leave a comment.

Adison M.  |  Online Move In 
Rating:
4.0

Nice experience!

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

The online and in-store registration agents were efficient and knowledgeable. Quick and easy exit and return of the trailer.

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  Overall Experience 
Rating:
5.0

Nothing that I can think of at the moment. Everyone I interacted with was knowledgeable, helpful, and friendly

Danette F. 
Rating:
3.0

Maybe u should add in contract once a month or something you and owner can evaluate the storage to make sure no roaches etc are in they units

Tony Y. 
Rating:
5.0

Customer did not leave a comment.

Marjon N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Emily T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roberto M. 
Rating:
5.0

Customer did not leave a comment.

Karol H.  |  Overall Experience 
Rating:
5.0

Nothing

Jeffery O. 
Rating:
4.0

The only issue was the unit we were originally assigned was not available. We found one real close to the back door but that was out of the range we could be transferred to. Not a huge problem for us but it would have been more convenient for Mom although we don’t think she will access without us.

DIRK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANGELO J. 
Rating:
5.0

This is my third visit here in 2 weeks. Very professional service.

Robert H. 
Rating:
5.0

I truly appreciate the staff. They were very informative & extremely helpful. I will definitely come back again!

Jayes L. 
Rating:
5.0

Customer did not leave a comment.

brenda s.  |  Overall Experience 
Rating:
5.0

Excellent service,store manager is awesome all the staff is awesome thank you

sherry e.  |  First Impressions 
Rating:
5.0

As usual Sarah Donaldson took excellent care of my needs. And I’m so appreciative you have no clue thank you again Sarah.

Anita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celinda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annedillia H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  Overall Experience 
Rating:
5.0

Great service

scott P.  |  First Impressions 
Rating:
5.0

Very smooth process. Excellent

Robert T.  |  First Impressions 
Rating:
5.0

Pretty good.

Riley D.  |  Overall Experience 
Rating:
5.0

Very helpful

alvine n.  |  First Impressions 
Rating:
5.0

The bathroom was locked.

Kelly G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID STUART A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LARRY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shanndra r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

Better rental rates than the competition. Lower loading floor in trucks make it easier to load heavy items. I definitely would choose U-Haul above any other rental trucks.

Joyce M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emma H.  |  Overall Experience 
Rating:
5.0

I would highly recommend this storage facility!!!

Dee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Very Happy!!

PEGGY G.  |  Overall Experience 
Rating:
4.0

Always room for improvement

Lowell M.  |  First Impressions 
Rating:
1.0

I’m calling corporate Monday to see what I can do about getting refunded

Meagan C.  |  Online Move In 
Rating:
5.0

Very smooth and fast. Thanks to Erin and everyone at this facility. We will definitely be back.

Bennie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

zhuling p.  |  Overall Experience 
Rating:
5.0

Great staff, will always use this location

Dexter F.  |  Overall Experience 
Rating:
4.0

Friendly and helpful.

Kreg S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Nothing but positive experiences and friendly staff. I will definitely use your services whenever I need to.

Chad J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Satisfied customer

Andre F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andreana S.  |  First Impressions 
Rating:
5.0

Sarah, the manager, was extremely helpful and explained details of the rental clearly.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanie w.  |  Overall Experience 
Rating:
4.0

Sarah is amazing …she always goes above and beyond customer service needs

Tracie J.  |  Overall Experience 
Rating:
5.0

Muncie store manager Sarah is amazing!!! Super friendly and very helpful.

Carla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!!

PEGGY G.  |  First Impressions 
Rating:
5.0

Great staff. Thankyou

jennifer c.  |  Overall Experience 
Rating:
5.0

The staff was helpful, polite, and went above expectations to make sure I was taken care of. A plus crew. The facility is very clean, organized, well lit, had carts available to help make the move easier.

Kreg S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
5.0

Great friendly staff.

Debora S.  |  First Impressions 
Rating:
5.0

The staff was incredibly helpful and polite. They explained everything very clearly and was able to get a bigger storage unit once I found the one I reserved was too small.

DAWN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  First Impressions 
Rating:
5.0

Excellent service

Gary C.  |  Overall Experience 
Rating:
4.0

I do think the floor is in the storage rooms should be better because they make it think that it's going to be better than it is I think the storage walls and the flooring because in that showroom area it looks really good versus when you get back there and you've rented one and you see what it looks like but the people there are very friendly and it's been very easy to to rent a truck I've had to change over three times though while I've had a vehicle

brenda s.  |  First Impressions 
Rating:
5.0

Very friendly and helpful young men and woman

sally j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaheeda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHANIAL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiersten T.  |  Overall Experience 
Rating:
5.0

Sarah and her group of people are the best. Total enjoyment keeping my stuff stored there. They were always very helpful and very friendly and I appreciate it again, thank you.

Anita J.  |  Overall Experience 
Rating:
5.0

Sarah was very great and helpful with everything 😁

Lesley S.  |  Overall Experience 
Rating:
5.0

Excellent

WILLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Saxon M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Malline M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Esther T.  |  Overall Experience 
Rating:
3.0

I was locked out for non- payment twice, even though my fee was auto pay by credit card. Problem resolution was only FAIR.

Kathy T.  |  Overall Experience 
Rating:
5.0

Very easy move and the garage with carts was very helpful!

JOHN T.  |  First Impressions 
Rating:
5.0

Excellent service and very very clean

Gary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elsie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

Good facility, good customer service.

OLADIPUPO D.  |  Online Move In 
Rating:
4.0

The lady at the desk was helpful.

Mark G.  |  First Impressions 
Rating: