Customer Reviews for U-Haul Moving & Storage of Moultonborough

254 reviews

1060 Whittier Hwy   Moultonborough, NH 03254

(603) 476-2382

Hours

  • Monday
    8 am–3 pm
  • Tuesday
    Closed
  • Wed–Fri
    8 am–3 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(603) 476-2382

1060 Whittier Hwy
Moultonborough, NH 03254

Services at this Location:

Hours

  • Monday
    8 am–3 pm
  • Tuesday
    Closed
  • Wed–Fri
    8 am–3 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Was supposed to be open, but no one was there

Bert L. 
Rating:
5.0

The person that took my rental return was extremely friendly and knowledgeable and handled my return as if he'd done ot a million times. Very smooth and easy process

Anthony D. 
Rating:
5.0

I had trouble making the reservation online, but when I called the representative was very helpful and made the reservation on my behalf. I picked up and dropped off the rental when the location was closed and had a very smooth experience using the contactless system.

Jessie C. 
Rating:
3.0

Price on website was below $50 and final price was $95.00 was not happy with double advertised price!! Is this how U-haul operates?Lancaster NH rented same car dolly at advertised price of 49.95 last Thursday!!!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
3.0

Have more drop off parking. It was full when I dropped off the trailer. PS there was a person talking to herself in the parking lot. After a while she somehow got into a IHaul van and almost took the side off my vehicle.

John M. 
Rating:
4.0

Hours of operation were not consistent but this might be due to the labor shortage

John F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Y. 
Rating:
4.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
5.0

Bill S was extremely helpful and flexible with my U-Haul truck rental and my storage units needs! I believe he provided tremendous support with my fluid needs!!

alan w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Bill R.  |  Overall Experience 
Rating:
5.0

Everything went as planned, good.

Odell B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Gave us a truck with absolutely no gas. We filled it up not knowing how much we would use - we didn't use even half. The fact that there's no recourse for reimbursing for trucks brought back with extra gas (especially right know with gas prices) is unconscionable. Great for Uhaul... bad for us customers. Leaves a bad taste in the mouth re: your company.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Bill R.  |  First Impressions 
Rating:
3.0

Hours are only until 3 I was locked out because I was never given a card and I waited for over an hour in a Sunday for someone to show up and they never did!! I was transferred 5 times on hold for over 30 minutes it was horrible!!! I paid for the month and tried to move the last day could not get in.. I was charged another month after I closed my unit and cleaned it out and never received a refund!! It should be open on Sunday or at least a special number to call for access!!!

laura c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Always a pleasant experience renting from this location.

Anthony M. 
Rating:
5.0

Chad was fantastic! I was able to rent, pick up, and drop off without any issue. I look forward to renting again from Chad at U-Haul!

JOHN DAVID E. 
Rating:
5.0

We needed the storage for an emergency water issue. It was easy to get and staff was very courteous and helpful. We were lucky that it was close to our home so it made it easier to move the things to store.

marie h.  |  Overall Experience 
Rating:
5.0

Nice Place Friendly Folks ! 👍👍

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
4.0

Customer did not leave a comment.

Michele H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Fast, Nice and Helpful.

rebecca C. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Katy H. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

carl H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Clerk was leaving for the day and greeted me with kindness. I had a unique issue that he resolved quickly and profefessionally. Great job and customer service.

Thomas D. 
Rating:
5.0

Chad was so helpful! He was professional and also friendly. I was nervous about driving a truck, but he helped me feel confident and comfortable.

Katherine S. 
Rating:
5.0

Chad was easy to work with and very helpful!

Emily S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon M S.  |  Overall Experience 
Rating:
5.0

This local U-Haul was awesome, very friendly and helpful. HOWEVER, the web-site for "on-line return" for after hours return was absolutely the most awful, frustrating experience of the day! I tried no less than 6 times to step thru the check-in process with mileage, and tank-full, and pictures of every little thing to "verify" what I said was true.... only to eachtime have the web page lock-up or just kick me out... After sitting in the lot for 20 minutes and totally pissed off, I figured it was easier to take the $20 hit for the guy to verify the return conditions.... VERY UNHAPPY with the national service, LOCAL service was "AWESOME" and will recommend them to everyone.and will advise to not waste their time trying to do the on-line check-in

Michael S. 
Rating:
2.0

Provide wifi at the pickup/drop-off location due to poor cell reception at the Moultonborough location.

David G. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Michael John T. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

GILES M. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Edwin W. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Brian took care of myself and my family when we showed up to pickup our box truck. Very quick and efficient process. Always a great experience when I rent from UHaul of Moultonborough (NH).

Scott S. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

I have ALWAYS found the staff friendly, helpful, and professional. I work different days and different hours however, I am ALWAYS able to access my stuff whenever I need to and is convenient for me. Keep up the GREAT work!!

Arlie H.  |  First Impressions 
Rating:
5.0

Customer service rep here was also great. I wasn't sure if this site was manned to help with trucks and started the self check process myself and he came right out to take care of it for me!

JOSEPH F. 
Rating:
5.0

Brian could not have been more helpful. Left my name with him a month or so ago to contact me is a certain size unit became available and he did.

Lynda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent V. 
Rating:
5.0

Brian is very attentive and helpful. He does a great job!!

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Alexandra T.  |  First Impressions 
Rating:
5.0

Excellent service

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Brian was awesome … keep him there

Andrew C. 
Rating:
1.0

Brian-Christian Taylor was extremely rude and short while trying to resolve an issue. He also hung up on me when I tried to explain the situation. He also charged me 29.95 for a truck rental when he said he would charge 19.95 because the truck I wanted was not available. This guys attitude was absolutely terrible and management should seriously reconsider his employment.

Nathan D. 
Rating:
5.0

Once again, another great rental experience in the Moultonborough Uhaul office. Thanks for all your help Brian! It was a pleasure meeting you and your help and attitude made my moving experience a whole lot easier. Many thanks!

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Brian is great to work with. Knows his stuff and made recommendations that helped make my rental an easier process! Thanks Brian!

Ken S. 
Rating:
5.0

Mr. Taylor made what is always a positive UHaul experience an exceptional one. He is professional, knowledgeable and patient. I rented storage space, a trailer, a truck and bought boxes & bubble wrap and through it all, he made the move go smoothly. Round of applause and gold stars awarded. Highly recommended.

Lynda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Super friendly. Nice man.

Margaret C. 
Rating:
5.0

Hello, I just wanted to take a minute and write this review. Most folks only take the time to write about an unpleasant experience but I had just the opposite and wanted to let you know. This is the second truck I have rented in the past couple weeks for my move. BRIAN at the Moultonborough, NH location made this experience and easy and pleasant one. He was incredibly patient, polite and personable. He made every effort to secure the vehicles I needed and came through with exactly what I needed. He was helpful with info regarding the trucks, how to save on gas mileage, etc. I imagine his job is not always easy and can be stressful with customer's request and demands but all in all I was so very grateful for his help and just wanted to let you know. Warm regards, Debra Lentz

Debra L. 
Rating:
4.0

Tony and Ramona were awesome

Judy F.  |  Overall Experience 
Rating:
5.0

Fast pick up, easy drop off.

Derek M. 
Rating:
5.0

Our first experience with U Haul and it was easy and efficient on both ends.

KIMBERLEY M. 
Rating:
5.0

My experience was great and I don't think it could be better!!!

James C. 
Rating:
5.0

Brian was very helpful and curious.

Louis B.  |  First Impressions 
Rating:
4.0

Don't double book! I didn't get the size truck I had reserved weeks in advance and was forced to settle for a smaller truck 45 minutes away. The only redeeming part was I was fairly compensated for my trouble.

Edward D. 
Rating:
3.0

Had to pick up at location different from the one requested. Very inconvenient and the second time this has happened. Will look for a different solution in future moves.

Christopher F. 
Rating:
5.0

Brian was great, helped me out so much.Very compassionate about customer service.I am very grateful.Thank you Brian, will be getting a U-haul very soon thanks to Brian and his customer service ethics.

Carrie O.  |  First Impressions 
Rating:
5.0

Drop off was after hours. I spoke to the gentleman before they closed and I was told no problem leave it in the parking lot in front of the store. And he would check it in the next Morning. Great service excellent experience thank you

Dale L. 
Rating:
5.0

All went very well

Louis B. 
Rating:
5.0

This location was perfect and the drop off was quick and professional.

Michael M. 
Rating:
5.0

Brian was awesome and a HUGE help to me. Really appreciate everything he did to help me get the trailer and my packing supplies.

Erin A. 
Rating:
5.0

Brian in Moultonbourgh was awesome!

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

Erik T. 
Rating:
5.0

The gentlemen that took care of me was top notch. Take care of this guy because good employees are hard tp come by these days.

Roswell G. 
Rating:
5.0

Fantastic experience.

Dana Katheryne S. 
Rating:
5.0

I've been to this location twice now. The owners are knowledgeable and helpful. I'm appreciative of their dependability.

Carol M. 
Rating:
1.0

Have the drop off within reason of drop off

MARY B. 
Rating:
5.0

Everyone at Moultonborough has been great, their

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great experience

Timothy B. 
Rating:
5.0

Tony is absolutely amazing, and extremely accommodating, and so informative! I will definitely be using his services for our next move, thanks a bunch!!

LEEANN H. 
Rating:
5.0

Tony is a Great Guy to do business with ! 👍👍

Donald M. 
Rating:
5.0

Dropped off early - no problems

John B. 
Rating:
5.0

I have had the pleasure of being helped by Tony at this location. He has been the best. Friendly, knowledgeable and professional! Totally, recommend this location!

KENNETH S. 
Rating:
5.0

Tony at this location has been extremely helpful on several occasions. He is friendly, professional and is genuinely interested in making the Uhaul experience the best it can be. Thank you, Tony

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Witol R. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

NO ISSUES.

ANN G. 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
3.0

Customer did not leave a comment.

Jaron J. 
Rating:
3.0

Did unattended return so didn't see anyone or get a look at the facilities.

Lawrence R. 
Rating:
5.0

This location is the best. The owner is dedicated to customer service!

Robin W. 
Rating:
5.0

It was a pleasure to work with Tony at U Haul Moultonborough. He got me in and out nice and quick.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Gilbert C. 
Rating:
5.0

Everything was perfect !! except an additional $76 charge to drop off at this location or drive an hour each direction out of our way to drop off . .

Harry W. 
Rating:
4.0

Customer did not leave a comment.

LYNNEL B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

See above

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Ralph V.  |  Overall Experience 
Rating:
5.0

open more extended hours on weekend please....

Catherine C. 
Rating:
5.0

The truck that I initially picked up had the battery die. While I was talking with Road Side Assit., Tony from the Moultonboro location called the Concord location to secure me a new truck. This was above and beyond!- and easily the fastest way for me to get back on the road. Thanks to Tony (Moultonboro) and Tyler (Concord) for saving the day for me.

DAVE S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

I have rented from this location many times and the service is always outstanding.

David M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Storage garage worked well for us, no security or rodent issues with our goods in storage. We were at the point where did not need the space any longer.

DIXON R.  |  Overall Experience 
Rating:
3.0

When it snowed, it would enter under the door, the gate was stuck open in the Winter, gate was blocked by a return truck and when called about it, (Tony) declined to come fix it because he had to drive from Tilton and our move was canceled. I suggested he put up new signs that said “Do not block gate” but he gave me some reason about people higher up problems. Signs are soo worn you can barely read letters because they have disappeared. Other signs also need replaced. I was also quoted $160.00/month for B-27 but when I got there, I was told $194.00/month. $160.00/month is what helped me decide to store there, so it was disappointing to find out otherwise!!

Lou N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDY B.  |  First Impressions 
Rating:
5.0

I

Bill R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shania B.  |  Overall Experience 
Rating:
2.0

1) ROADWAY IN AND OUT FILLED WITH POT HOLES AND A BOULDER ALL MUS NAVIGATE AROUND 2) ANNUAL PROMISES TO REPAIR NEVER KEPT 3) ATTEMPTING TO WORK WELL WITH LOCAL AND REMOTE MANAGEMENT MET WITH BALD EXCUSES AND, FRANKLY, REPEATED UNTRUTHS. 4) I WOULD NOT RECOMMEND THIS FACILITY TO A FRIEND.

G. Reed H.  |  Overall Experience 
Rating:
3.0

Like I said I was already moved into my unit before Uhaul took over

Michelle R.  |  First Impressions 
Rating:
5.0

Excellent facility. Felt so grateful to have them to take care of my belongings during a tough transition time. Extremely friendly and professional. Would recommend 10 times out of 10!

Katherine J.  |  Overall Experience 
Rating:
5.0

So glad I got a storage unit at this facility they went above and beyond here and made the whole experience painless just super friendly and helpful. we got lucky getting a storage unit here.I would highly recommend this place of business to anyone.

Donna K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAIL U.  |  Overall Experience 
Rating:
5.0

Tony was super helpful over the phone and got things set up in advance. On the day of my move, Jason was extremely helpful and friendly. The whole process was quite seamless. I appreciate everyone's help along the way.

Richard B.  |  First Impressions 
No reviews have been submitted for this location.

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