Customer Reviews for U-Haul Moving & Storage of N Las Vegas

331 reviews

2671 N Las Vegas Blvd   North Las Vegas, NV 89030

(702) 534-4165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(702) 534-4165

2671 N Las Vegas Blvd
North Las Vegas, NV 89030

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The staff is beyond amazing and helpful. Kiara at the front desk (and the other young woman, I can't remember her name), were a pleasure to deal with. The young man who hooked up the trailer to my truck was polite and extremely helpful.

MCKEITHAN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN ANTHONY M. 
Rating:
2.0

Customer did not leave a comment.

Cassie S. 
Rating:
2.0

be friendly

JOEL V. 
Rating:
5.0

Love the whole store.

john p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Z. 
Rating:
5.0

Customer did not leave a comment.

GILBERT J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

I was not informed that I needed to provide another person to verify my ID. I was on the spot trying to find someone to call early in the morning. I have used U haul many times and this is a first. I have four federal and state ID im my pocket, yet all of a sudden those are not good enough! The vehicle was not clean when I was ready to go and this location wanted me to WAIT for it to be cleaned! There was another clean truck parked right beside it! I did not want to wait so I had to leave in a dirty truck!

Bryant C. 
Rating:
5.0

Customer did not leave a comment.

Ernesto G. 
Rating:
5.0

Fast and easy rental

Rodney H. 
Rating:
4.0

Haven't got email receipt yet.

Thomas R. 
Rating:
1.0

they did not have the proper reserved truck it was not returned and I was stuck with a much smaller truck. This caused me to have to leave behind rooms of furniture from my home, I was moving from Vegas to Phoenix, so I could not just go pick them back up nor could I wait to move. I feel a 24 hour notice to let me know the truck isnt available is absolutely not ok. And the truck I was given had the service engine light on the entire trip.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
4.0

Customer did not leave a comment.

Julian A.  |  Overall Experience 
Rating:
5.0

Brian and his employees were great. He runs a tight ship. I felt very confident sitting my belongings there after meeting Brian and his co workers. Very clean and new.

GRANT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

STAFF WAS VERY HELPFUL KIND. NEED MORE PEOPLE LIKE HER.

Myrtle S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANUEL A H. 
Rating:
4.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

KYANA KAYLIL W. 
Rating:
5.0

Everything is okay

ANA M. 
Rating:
4.0

Employee very friendly.

Arcadio V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARCADIO V. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

I paid $450.00 for a 300 mile trip. It was a little short of 300 miles but gas milage was terrible

john S. 
Rating:
1.0

They gave me the truck empty and now are over charging me for gas I've never had this issue with them until now and I'm P***ed

Diana M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY MICHAEL W. 
Rating:
1.0

Customer did not leave a comment.

jonathan F. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
1.0

The guy who was in charge was incredibly rude and lazy. Rather than get up and handle the issue that this location created he yelled to the girls helping us from another office the entire time. Absolutely unprofessional, rude, lazy, and gave away the uhaul we reserved before we arrived. And all of this was after having to go to a different location than where we initially reserved! Horrible service by uhaul.

Cory S. 
Rating:
1.0

Truck was old and not mechanically sound. Fuel guage didnt work thought i was going to run out of fuel. After putting fuel in truck i was still charged a service and fuel charged . Nice scam

Tommie C. 
Rating:
5.0

The woman who helped me check in could have used some help. She did a great job by her self.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Ivory P. 
Rating:
5.0

Great customer service! Fast and efficient!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

roshunda D. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

I love the transaction from start to finish. The movers were excellent, prepared, so well orchestrated with great attitude I would definitely use them again

Jamie A. 
Rating:
5.0

Customer did not leave a comment.

MARIVEL C. 
Rating:
5.0

Customer did not leave a comment.

WALTER A. 
Rating:
5.0

Have a clear place where clients wait in line, or a waiting area available, as I had to wait standing up for a long time

Hector M. 
Rating:
1.0

Showed up at reserved time, staff stated they didn't have a truck available and told me to cancel my reservation and check other U-Hauls.

Alejandro M. 
Rating:
5.0

They were very friendly Nd helpful

Valerie P.  |  First Impressions 
Rating:
3.0

U box was delivered for many days just sitting at the wrong location, a note was in the system for someone to call me and let me know it couldn't be delivered to location originally set up...I had to go look for the box myself after several days from drop off date...

Quianta H. 
Rating:
5.0

Love that the owner is on site at all times. He was very friendly and helpful! Will definitely be back!

CIARA M. 
Rating:
4.0

Customer did not leave a comment.

dumag R. 
Rating:
5.0

Well I understand you're being precaution of the business but I mean taking photo of me when I gave you my drivers licence a bit too much. In my opinion I wouldn't come back .

Torrance C. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Everyone was very friendly and helpful from beginning to end. Very happy with our choice.

Michael C.  |  Online Move In 
Rating:
5.0

Very friendly upon arrival. Easy check in and check out. Made sure we had someone walk us to unit. Great service.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Chyna Dixon is a model manager. She absolutely keeps that place running and is invaluable. From start to finish, she was impeccable and hard working. Thanks for making my time in Las Vegas easy!

Elijah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALMA YANET V. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Good custom of service!

Manuel M. 
Rating:
1.0

Customer service is atrocious. Team member that helped me, had on no mask and kept touching his mouth the entire transaction.

TONIQUE JESSICA C. 
Rating:
5.0

Great customer service thank you!

MARK DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Carol H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Derrick R.  |  First Impressions 
Rating:
5.0

Just keep doing what you do, I think the trucks should always be full of fuel for the next customer that way they don't have to worry about running out. But just taking care of what they needed the truck for.

NENITA S. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES D.  |  Overall Experience 
Rating:
3.0

On Sunday the 12th of Sept. I ordered a pickup truck to take my dog to be put down for Monday at 9am. Because it was to be so hot in Las Vegas I changed my order to a 9' cargo van instead. Monday morning I called the vet and was told I could not bring him in till 1:00 pm on Tuesday the 14th. Called U-Haul to changed the date and and time to 11:am everything was a go. When I arrived at U-Haul they pulled up my order# and wound up with a small cargo truck. There was a van sitting in front, was told it was already spoken for. Sorry, I was just little upset. to take my dog, 15yrs old to be put down riding in a damn truck. You people really need to abide by your customers wishes. Thank you, James

James Q. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

SELENE M. 
Rating:
3.0

Hopefully I'll never have to use it again

RODGER P. 
Rating:
1.0

Customer did not leave a comment.

ANTONIO V. 
Rating:
4.0

Can was smelly and felt dirty. Steering wheel was sticky.

jason G. 
Rating:
3.0

Pickup truck was missing jack and tire removal tools (lug wrench), Incorrect mileage was logged on return Manager was rude and unhelpful and refused to verify the mileage.

EILEEN FRANCES W. 
Rating:
4.0

Customer did not leave a comment.

Shaynelle B. 
Rating:
4.0

Thanks

KEVIN W. 
Rating:
4.0

Have more, and better trained staff on site at opening, when there's a rush of customers.

PETER O. 
Rating:
1.0

There has been a complaint filed. I went across the US in triple-digit temperatures with no ac. Roadside assistance took half a day to tell me the compressor is out and I could have it serviced after the holiday if I wanted to stay in a hotel.

Mina Z. 
Rating:
5.0

Customer did not leave a comment.

Selena R. 
Rating:
5.0

Both employees I dealt with were extremely professional and helpful. They made the whole experience very easy.

RAEANN P. 
Rating:
5.0

Customer did not leave a comment.

Adrian V. 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobbie K. 
Rating:
1.0

They charged me for using a dolly that was already lose in the uhual rental I did tell them it was lose they said to not worry about it that I won't be change for it, truck was dirty , gas was not where they said it was going to be again I told them gas was low and they said to just mark it on my paper and take a picture of it and day back of the return they charged me more for gas when I returned it with same amount I took it with. I told them they told me to take the dolly like that and with gas being at the level that i would be fine and they where so rude and have no respect for customer service.

Crystal A. 
Rating:
4.0

Customer did not leave a comment.

Kameiko M.  |  First Impressions 
Rating:
5.0

You've done well on all

Muliaiga S. 
Rating:
5.0

This location & staff were awesome

jill T. 
Rating:
3.0

I'm sure on paper this Uhaul facility ranks excellent. But my experience wasn't pleasant, I felt like I was automatically charged a 100 miles, I didn't drive that far. Also my charge for not filling the gas tank to half was 38 dollars, really. Never again will I do business at this location. Never ever.

Anton B. 
Rating:
4.0

China was so good and very helpful. She welcomes you and explain if you have to wait. I would give a 5 star

Danny M. 
Rating:
4.0

Really need to improve your customer service online online & 800 call in service simply awful

Ellouise B. 
Rating:
5.0

Cashier was so nice and fast. She was so friendly thank you

devanna R. 
Rating:
5.0

The manager very friendly, helpful and knowledgeable.

Eddie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodrigo R. 
Rating:
5.0

Customer service was excellent!! Everyone was very polite and professional.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
3.0

Hour wait in line for truck

ROSEMARY Q. 
Rating:
3.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
2.0

Self check-in was pointless, I had to go in anyway. There were several staff members and it took them a while to even find the car keys. The windshield wipers didn't work, nor did the passenger seat seatbelt- we had to stop in Arizona to get the seatbelt fixed. The check engine light came on 300ish miles into our drive, and even with Roadside Assistance, they would not let me trade my truck for one in good condition. A mechanic came out and told me I had to purchase fuel injector cleaning solution with my own money and submit the receipts for reimbursement because whoever used the truck last had used the wrong kind of gas. Horrible start to a 3000+ mile trip.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

shonee L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Was given wrong truck. RIght truck had a screaching sound from the AC. Long waits for pickup of equipment. Long wait for return of equipment.

Keenan C. 
Rating:
5.0

Customer did not leave a comment.

Jakeline P. 
Rating:
4.0

Staff was friendly and helpful. I did enter my information online before going in, the check out process still took some time

Charles A. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHAWN MARIE M. 
Rating:
5.0

Nothing

TABITHA LASHAN B. 
Rating:
5.0

I've been renting with Brian and his crew for decades now. Every time I walk into his facility I am always greeted with respect no matter who is behind the counter. The staff is courteous and has amazing customer service skills. I would recommend this service this location to all my friends and family.

Shatovya J. 
Rating:
3.0

Why they took my pic even I told I don,t want

GREGORY O. 
Rating:
4.0

Traine the employees to type the last name no name and use second name as last name. I rent a truck for 4 hours and after pick up the truck they charge for time don't understand. They charge for rental then fee for many items . I love other location but this one you need to train the workers .or pay more to get on business not waist time and money

HUMBERTO L. 
Rating:
4.0

Customer did not leave a comment.

PAMELA R. 
Rating:
4.0

The truck was not clean, it had spilled coffee stains on the center console. Moving blankets were not available to rent.

Aminah I. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

The truck had an out of oil light continuously coming on. Not much gas in it. Truck wasn't in the best condition on the outside. It served it's purpose.

Lanise F. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

DEVON FAGEL C. 
Rating:
4.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
2.0

Someone should be ready for people upon return of equipment,

EMILIO G. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Exceeded any thoughts of what self stroage is.

Dennis J.  |  First Impressions 
Rating:
5.0

Great customer service.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

Hope A.  |  First Impressions 
Rating:
5.0

Kiara was great!!!!!

BRANDI PHAE T. 
Rating:
4.0

Customer did not leave a comment.

Bridget J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P.  |  Overall Experience 
Rating:
5.0

The crew at this facility is the best!

JANICE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE S. 
Rating:
1.0

Insatisfecho ya que el servicio del personal fue muy poco eficiente al momento del arribo al no querer mostrar alguna otra unidad argumentando no tener disponibles cuando en el website de u haul presentaba algunas otra, la unidad asignada no contaba ni siquiera con número de identificación de hecho no cuenta hasta hoy. Y por último en el contrato me asignaba un candado el cual al momento de preguntar por el me lo negaron argumentando k no tenían en esa tienda. Que lo tenía que comprar yo. Por lo tanto no lleno mis espectativas ni tampoco lo k yo esperaba de una compañía tan grande. Gracias. Espero saber qué opina U-HAUL de esto .

Luis D.  |  Online Move In 
Rating:
4.0

Still under construction. Some of the planned for access options are not open yet. Staff were very friendly and helpful.

John M.  |  First Impressions 
Rating:
5.0

Kiara and John were very helpful!! Brittany and Samuel, the other two employees in site were also very friendly!

Alicia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLIN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lidia A.  |  First Impressions 
Rating:
5.0

Nice friendly, helpful staff. Took the time to explain access hours during construction transition. Will definitely be using their service again.

Pamela W.  |  First Impressions 
Rating:
1.0

There were several items missing that I am absolutely sure were there when I loaded my unit.

Wendie N.  |  Overall Experience 
Rating:
5.0

💖

Martina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherie H.  |  First Impressions 
Rating:
5.0

Brian was awesome in helping me get the size storage I needed. North Vegas Uhaul team rocks! Many thanks!

Karen C.  |  First Impressions 
Rating:
5.0

All of the employees worked as a team and things seem to follow smooth and effective.

Jennifer M.  |  First Impressions 
Rating:
5.0

Professional. Ready to answer your questions. Easy to work with the staff and in the facility.

Sonia L.  |  First Impressions 
Rating:
3.0

Asked for a 10×20×10 only had 10x15x10 did not fit everything in it

AARON P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLIN T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alanna A.  |  First Impressions 
Rating:
5.0

Uhaul Rocks! Thanks Brian & Uhaul Team

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

NORMA IRENE B.  |  First Impressions 
No reviews have been submitted for this location.

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