Customer Reviews for U-Haul Moving & Storage of New Bedford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Bedford

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Natalie P.
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Customer did not leave a comment.

Peter B.
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My overall experience with u haul was terrible

Jared V.
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The Plate on the trailer was expired

MARIA D.
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The rental transition was perfect no improvement needed Great customer service Thank you

josette O.
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Customer did not leave a comment.

Stanley G.
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NONE

Kevin D.
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Employee who assisted me was very professional, quick at doing his job, and got me on my way fast.

Barbara K.
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Customer did not leave a comment.

Gioia P.
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Customer did not leave a comment.

Thomas R.
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Very satisfied! Very nice people! And Chris on the 800 number was awesome too. I was calling to apologize for leaving cardboard in the truck. No access to dumpster. Was all good!

JUSTIN R.
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Just make sure you clean the vehicle better and make sure there is nothing wrong with the vehicle as well

Helio M.
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Nothing the people that I met where very helpful and nice.

John V.
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Customer did not leave a comment.

Gregory M.
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Customer did not leave a comment.

James C.
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Hire help that have customer service skills.

ROGER B.
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Customer did not leave a comment.

JOSE D. | First Impressions |
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Kaitlynn Botelho, is n outstanding customer service and manager

Edward L.
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Customer did not leave a comment.

Robert M.
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Great staff... polite and knowledgeable. Thank you.

Steven M.
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Cabin had trash inside.

Adam G.
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Customer did not leave a comment.

Miguel T.
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Customer did not leave a comment.

Matthew P.
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Being able to connect via phone with the store directly would be very helpful and efficient.

michael W.
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As a local mover I have depended on uhaul while my moving truck is in the shop. New bedford and fall river location are five star. Both I and my customers thank you.

Nicolas L.
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Lower the prices on the miles stead of a dollar a mile should be like $.50-$.75 a mile

John F.
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More box trailers.

Paul P.
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When someone reserves a item 2 weeks in advance, item should be cleaned and ready for pick up

Dedra M.
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The women who helped us was amazing, no issues at all! Will be there again when needed!

Jacqueline M.
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I was a first time customer and would have appreciated a short overall review of operation of the vehicle. The keys were handed to you and you find your vehicle in the parking lot and off you go. Maybe this is an opportunity to find out if people are first time customers and if they need a few minutes with an associate at the vehicle for a review.

Jose L.
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Everything was perfect for the last 10 to 15 uses of Uhaul.

Victor P.
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You are the best I recomend to anyone thank you happy holidays

DANNY R.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

MICHAEL J.
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Customer did not leave a comment.

Joshua S.
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Customer did not leave a comment.

DAVID R.
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Customer did not leave a comment.

Joseph R.
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Charged me for things i didnt use. And called and noone has yet to resolve the issue. Place is a joke. Been 2 weeks since i cantacted corporate with the issue. And what going to blame it on covid. Ill go down to the store and resolve the issue on my own terms if it is not resolved

Jacob C.
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I was very satisfied with my whole experience. Be. Was very polite and personable.

Maria R.
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Everything was great - other than the smell of the cab. Foul odor .

Jonathan P.
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Great customer service!

CALEB O.
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Is it a requirement to hate your job to work at uhaul?

Alexandria C.
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Customer did not leave a comment.

Ronald F.
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Customer did not leave a comment.

thomas K.
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Guys did a great job

Stanley G.
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Add more pickup trucks.

Lori T.
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Customer did not leave a comment.

Yianyelis R. | Overall Experience |
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Customer did not leave a comment.

Angel G.
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Customer did not leave a comment.

Katyanne S.
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Customer did not leave a comment.

Anthony S.
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Customer did not leave a comment.

Scott B.
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Employee was very polite, professional and knowledgeable. The truck was clean and gave me no problems.

Trevor T.
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The vehicle was very poorly maintained. the headlights and turn signals would work intermittently and the rear cargo door would get completely stuck causing my items to get wet in the rain and required the use of a sledge hammer to fully close the door.

wayne M.
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Smooth & made enjoyable! The woman there on Sunday was personable, Knowledgeable & quick during busy situations both during the beginning & upon return! Thank so much U-Haul!

Michael M.
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Customer did not leave a comment.

Ryan A.
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At checkout I was asked how many miles I would be driving. I said 50 and was charged about $87. I returned the truck only having used 47 miles. I got a receipt for $117 with additional fees. It also says I returned the car at 2:21 pm when I returned it at 1:21 pm. How am I getting charged 30 more dollars when I returned the car with less miles than I said I would be driving?

Elena R.
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Customer did not leave a comment.

Cassanova E.
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The wait was long. Additional front desk service would be helpful.

Christine B.
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Love the manager. Very professional, helpful and capable

Jonathan C.
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Customer did not leave a comment.

Christopher E.
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Nice management but one major negative: no employees were wearing masks. This is a non- starter. Should be wearing masks all the time.

Elizabeth H.
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i appreciated that the rep very willingly showed me how the truck operated. My only improvement would be that I had wanted to rent a dozen blankets which was on my online confirmation and they only had six left. It doesn't seem that these type of rentals are connected to the reservation and they should be. It would be different if I had asked for them at the time of rental but I had it on the online reservation so it should have been ready for me as well as the truck.

Jose P.
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Customer did not leave a comment.

Julianne D.
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Easy on line reservation, truck was ready & clean at pickup time. Easy return

Dionne R.
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Customer did not leave a comment.

Michael V.
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A more flexible window in regards to length of rental would be an improvement

Sherry F.
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Customer did not leave a comment.

Kevin D.
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Customer did not leave a comment.

Lisa B.
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Katie and Jordan were very helpful and polite. The inside of the location is very neat and clean. (never used to be!) Jordan made the rental pickup easy and Katie was there to take care of making sure everything went well when I got back. I rent from this location often. In the past I would try to go to other locations due to the unprofessional staff esp the manager (Will?) Nice change and now I can look forward to a nice experience when I go there!

James L.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

David J.
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Just liked that I was charged according to my use/ mileage on the truck.

Kymberli C.
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Employees should all be wearing masks!

Christine B.
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Manager was excellent.... No all oersonel are friendly.

Oliver C.
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I strongly recommend that Uhaul properly seevice returned vehicles, in particular one way cross country vehicles. It is very dangerous due to the increased speed limits up to 80 MPH, that the 18 wheel plus transports do not abide by and that are traveling in excess of 100 MPH. In my instance, I had to physically put pressure on the steering wheel to keep the vehicle to the right line when being overtaken by these vehicles for over 3000 miles. That is not acceptable and puts the renters in danger.

Kenneth R.
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My only complaint would be to answer the phone on site instead of forwarding to a center!! No one answers the phone, then when I get there they are sittings down in side?? But super friendly and polite and helpful!!

Dan C.
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associate was super fast, polite and efficient. checked in and out in minutes

Jordan C.
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Customer did not leave a comment.

Chelsea D.
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The odometer was incorrect, I called the dispatch location to correct it because I couldn't change it by the link. They noted it in the contract and I told the customer service counter about the note and I was charged 4000 miles that I didn't drive. The customer service counter neglected to communicate the note to each other and now I have a $1600 charge on my account. They were helpful in changing it so that I will get reimbursed, but it shouldn't have happened in the first place.

Philip M.
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Easy to drop off, great service

SHAUN S.
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Great experience! Truck ready on time. Easy transaction.

Peter K.
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Customer did not leave a comment.

Patricia L.
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Customer did not leave a comment.

Domenic C.
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Customer did not leave a comment.

Donna H.
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Very pleased. Kaitlyn provided great customer service!

Ernest J.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Teresa D.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

DOUGLAS P.
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very friendly staff member made the drop off a breeze!

Gerard D.
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Customer did not leave a comment.

annette E.
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Customer did not leave a comment.

Blaker R.
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I didn't rent a uhual. I am not the person. That is not my name.

Kevin T.
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Customer did not leave a comment.

Lisa R.
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Got a call a day before I was moving that the uhaul size I had requested online was not available at this location. Very poor experience with trying to get the uhaul size I wanted and with uhaul employee I spoke on the phone with prior to deciding to use a smaller uhaul.

Robert G.
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Customer did not leave a comment.

Jennifer G.
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Customer did not leave a comment.

John S.
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The guys that work at this location are very friendly and helpful. Very quick and efficient experience. Thanks!

Jeremy N.
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It was a smooth operation from picking up to dropping off...i would use them again

Antoinette R.
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Michael Olivera was great. Thank you for the great experience.

CARLOS E.
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The van smelled badly like cigarettes Their needed to be better signage and markings

David T.
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The employee I rented off this am was awful, he was angry at his girlfriend yelling and screaming at her, yelling fuck this fuck you, I WILL NEVER use this location again, if I didn't have a reservation and had to move my motorcycle this day I would have walked out, The employee didn't even hook up the safety chains on the trailer, he was so mad he didn't care smh what a bad experience

Matthew D.
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to much money to rent a crappy truck

bill m. | Overall Experience |
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Customer did not leave a comment.

Sandy A. | Overall Experience |
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My experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN

Glenn A. | Overall Experience |
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Customer did not leave a comment.

bill m. | First Impressions |
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Customer did not leave a comment.

Beverly R. | First Impressions |
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Customer did not leave a comment.

Nicole J. | First Impressions |
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All services were professional. Thank you!

Lee T. | Overall Experience |
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The staff were very pleasant and helpful, showing us how to access unit and recommending packing products.

Kalyn R. | Overall Experience |
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The driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.

Jessica A. | First Impressions |
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Very good service!

LORRI B. | Overall Experience |
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Your store manager, he was awesome

deborah l. | Overall Experience |
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Recommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.

Lorna C. | Overall Experience |
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DUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,

SHERLY F. | Overall Experience |
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Great people and great service.never had a problem

diane c. | Overall Experience |
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Staff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.

kristen p. | Overall Experience |
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I've been using uhaul for many years and I'm always satisfied

No reviews have been submitted for this location.

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