Customer Reviews for U-Haul Moving & Storage of New Center

3031 reviews

899 W Baltimore St   Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)

(313) 879-5852

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 879-5852

899 W Baltimore St
Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Exceptional service!! I just wish the service was a bit faster, there was a short delay when returning the truck I had to go outside to let the worker know my return is waiting to be processed, he told me he processed it 8 minutes before. He must've resent something on the device and it worked that time.

Nina J. 
Rating:
5.0

Customer did not leave a comment.

Thysha F. 
Rating:
1.0

The van was not ready at 10am. I was told it had just been towed in and it appeared someone had been living in it. It was on empty. I waited and finally decided to help the guy clean it out. I swept and sprayed out the back and cleaned the windows and mirrors while he cleaned the drivers area. It stank and was still very dirty. I finally got on the road after 11am. I returned the vehicle promptly the next day as agreed in the contract and with a quarter tank of fuel. The kid that inspected the vehicle charged me the cleaning fee and was rude. I complained to the manager that I should not have to pay the cleaning fee and that I was told I would get a fuel credit. My contract stated that I had 100 miles. He then printed a new receipt with a reduced amount, so I left. I have 3 (three) charges on my account now for the same rental: $97.52 from 4/10 $56.76 from 4/11 and lastly $104.28 from 4/11 (adjusted receipt) I have disputed these charges with my bank and will never do business here again. $260 for a busted up, stinky van that I had to clean myself and then terrible customer service AND being overcharged? Uhaul you need to fix this.

Daniel S. 
Rating:
5.0

Great staff easy in easy out

Vincent M. 
Rating:
3.0

Fairly slow service even with a reservation.

Ralph S. 
Rating:
5.0

The front-end was scary. Needs attention immediately. May cause someone to get hurt

Lamont T. 
Rating:
5.0

Great work

Elijah E. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
4.0

Customer did not leave a comment.

DIANE G.  |  Overall Experience 
Rating:
5.0

Outstanding work

Elijah E. 
Rating:
5.0

Customer did not leave a comment.

Tyrice K. 
Rating:
2.0

Under staffed. Took 30-45 minutes to return my truck.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

Victoria S. 
Rating:
3.0

I had to wait in line for 30 minutes to get my keys- hire more employees!

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

Chelesea F. 
Rating:
5.0

I appreciate the convenience and professional support from the staff at this location. Best ever

Marijuana W.  |  Overall Experience 
Rating:
5.0

Steve was super helpful! I always come to this location for moving needs :)

Scott F. 
Rating:
5.0

Excellent service, thanks 😊

Rating:
5.0

Customer did not leave a comment.

DELONNIE V. 
Rating:
5.0

Customer did not leave a comment.

Rodney V. 
Rating:
4.0

Make sure you check the mileage before you give the trucks out. I received a truck with the wrong miles on it and was charged for it even though I took a picture of the miles that where wrong. I only drove the truck 30 miles but was charged for 65.5 miles 😡😢

Yolanda A. 
Rating:
5.0

I am writing this review for the U-Haul located at 899 W. Baltimore, Detroit MI.

Elreta D. 
Rating:
3.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Add a propane service, More Community involvement and awareness of u-haul services

Eric B. 
Rating:
5.0

Everything was great, they are working well together beautiful personality great smile they make you feel welcome.

Ernestine M. 
Rating:
5.0

Customer did not leave a comment.

CIARA SIMONE G. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Jasmine A. 
Rating:
5.0

You guys are doing just fine mr.Jackson 🙏.

Willie J. 
Rating:
5.0

Thank you!

Sonya M. 
Rating:
4.0

To continue a fantastic relationship @ the Uhaul / 899 W. Baltimore, in Detroit, MI.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Lorretta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Kenyetta H. 
Rating:
5.0

I was charged an additional day for not checking my truck in when I returned it. If I was told that I had to do that.. I would have! Not happy that I was charged☹️

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

KWASI H.  |  First Impressions 
Rating:
1.0

All of a sudden hours changed for storage. Picked up uhaul truck 3/21 and the dark skin stocky guy made me walk all the way across the street to retrieve truck instead of him getting it like he suppose to and he didn't evaluate the truck nor the gas til I told him to. Gas was less that 3/8. When I went to return my storage card he seen me go in and out of office looking for staff and he stay in a uhaul truck textn. I walked up to the truck he was in and he just took the card and continued textn instead of taking me inside the building to get closing statement of storage. He was lazy and unprofessional. I will never use this facility again.

Lamar B.  |  Overall Experience 
Rating:
1.0

Over charged...

Tamika R. 
Rating:
1.0

Equipment was very dirty and reeked of Marijuana. Staff was incredibly rude, unprofessional and unhelpful. They Charged me for furniture pads that I did not receive as well. Will make sure everyone I know, knows to stay far away from this u-haul store!

Trevor S. 
Rating:
4.0

The manager Angie Is polite and her customer service is exemplary she is always on top of any situation that arises She communicates thoroughly so that you understand. Her staff is professional and through always willing to assist

RAYMOND P. 
Rating:
5.0

Customer did not leave a comment.

Angelia W. 
Rating:
1.0

My wishes with the clerk at the location was to charge me in 7 days after the rental. Instead I was still charged after I put in a special request with the gentleman an specified to me that that was the agreement an I was still charged sooner than I needed to causing my account to be put in the negative. I don't understand why give me the option an to have special arrangements and you guys still did otherwise this will be my last uhaul rental

SHELDON JOSHUA W. 
Rating:
3.0

Customer did not leave a comment.

GREGORY LEE S. 
Rating:
5.0

Daniel at the register was very kind and helpful. He went above and beyond to make sure I was taken care of. Thank you!

Kathryn R.  |  Online Move In 
Rating:
5.0

Have 24-hr overriding code for the storage units

Lavina R. 
Rating:
4.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Margot E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

May K. 
Rating:
5.0

I need the multiple holds released and put back on the payment method used for this rental immediately.

LAMARR B. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

Good customer service. They'll work with you to meet your needs.

Perez J. 
Rating:
5.0

Hassle free simple rental process, I'll definitely patronize this location again when the need arises again. 💖

DUVALL MONTOYA L. 
Rating:
4.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

I have rented trucks and trailers from this location many times and I have always had a good experience. The staff is friendly and helpful. They have had to fiddle with my hitch and light connector on a few occasions and it is never a problem, they are always happy to help. I will definitely continue to use and recommend this location.

Caherine R. 
Rating:
5.0

Customer did not leave a comment.

Carlee F. 
Rating:
5.0

Customer did not leave a comment.

Dustin P. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Anastasia D. 
Rating:
4.0

The elevator process of having only 1 needs some thought. Can make the whole coming & going wait time stressful !

IVY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Thanks!

RODERICKSTEVEN R. 
Rating:
5.0

Customer did not leave a comment.

EVERETTE DWIGHT C. 
Rating:
5.0

I was upgraded to a 10' truck, which I originally reserved but was downsized yesterday. The cargo van was returned as it was (only had it two hours) at a half tank. The truck was given to me at 1/4 tank.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Jerome R. 
Rating:
5.0

This location staff really good

TEJASKUMAR P. 
Rating:
3.0

Customer did not leave a comment.

DENZELL VERLANDE L. 
Rating:
5.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

I NEVER get the dolly I pay for with uhaul

Benjamin D. 
Rating:
4.0

Customer service is great at this location.

Eugene C. 
Rating:
5.0

No suggestions. Excellent experience.

MARK WILLIAM C. 
Rating:
5.0

Not much to say about the rental. It was there, clean and in great working order. My only feedback would be two fold. I could not check in online as I'd forgotten my password. The method for resetting it would not respond with a code to either my Email or Phone no matter how many times I tried. Both times I rented recently I received a request for a review AT 6:00 AM on a Saturday. You should make your review request between 9:00 AM and 8PM or something equally as reasonable because being woken up by the request in the early AM was NOT appreciated.

Tim H. 
Rating:
5.0

Always used uhaul at different locations, but this has been the best location I've used by far. Thank you

Gregory G. 
Rating:
4.0

Keep up the good work.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY LOUIS G. 
Rating:
4.0

Great service

Roy G. 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
5.0

A very professional staff, good listeners, experienced, helpful, and cheerful, which means alot.

DOUGLAS ALAN B. 
Rating:
5.0

Excellent

Veronica A. 
Rating:
1.0

The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn’t recommend anyone to go to that location. Horrible experience.

Dorthea T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

Customer did not leave a comment.

Makeda J. 
Rating:
4.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Waleed A. 
Rating:
4.0

Nothing everything is above-normal

Chastityrenee R. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

The vehicles I rent from this location are always clean and the process to rent is simple. My last rental was scheduled shortly before pickup and I wonder if this is the reason that it had not been clean. In light of this, pandemic I think that step should never be missed.

Lanay G. 
Rating:
2.0

The 10 foot truck I had ordered was not available at the time of pick up. I had to take a 15 foot truck which was too big and cost more for gas. Windshield wiper broke 10 minutes into my 5 hour trip setting me back one and a half hours.

MARY O. 
Rating:
5.0

Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies. 👍🏾👍🏾👍🏾

Kenneth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leahfaith-Willim S. 
Rating:
1.0

Make mobile pick up more user friendly. If problems occur when reserving a truck for a mobile pick up drop off time allow it to be fixed with no problem.

YOLANDA DENISE T. 
Rating:
5.0

So far everything was great using this facility. The desk clerk was wonderful and very professional. Every thing met up to my expectations. Thank you.

Marijuana W.  |  First Impressions 
Rating:
5.0

Convenient, clean, and the staff was always courteous and helpful.

SHANIKA C.  |  Overall Experience 
Rating:
5.0

Was hoping I would get an easy way to provide feedback. First, the facility and process here was absolutely amazing. I did have to wait about 10 minutes on line as there were only two attendees at the counter and the line was pretty long. Checking out took less than a minute. The primary reason I am writing is to provide positive feedback on Daniel. Im a business owner and finding good employees is always challenging. Daniel should be commended on his work ethic and customer service skills. He noticeably cared about getting things done properly and to make the process smooth and efficient. Id appreciate it if this comment doesn't just fall into a void and that management would pass on the positive feedback to Daniel. If I could get a callback when thats been accomplished that would help me know I did t waste my time typing this out this am. Overall thanks for a great, fast and efficient experience. Jason Urso 612-638-7887

jason U. 
Rating:
4.0

I would use this location in the future. Only potential issue were some long wait times on the phone to make monthly unit payments, but that is understandable when things are busy during certain times of the day and week.

aaron w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Outstanding job

Elijah E. 
Rating:
5.0

Maintain the same high quality of service you are already providing.

DELORIS G. 
Rating:
5.0

I was unable to use the smart phone check in, we took pictures and were in a line of vehicles that had been returned. I suggest that installation of a touch screen on the sight allows for technical issues such as we experienced when we wanted to return the vehicle to be averted. Also because I was the person renting on my husbands account, he had his phone so we weren't able to complete the transaction. I also had a problem that when I needed to switch times on the reservation and I had to have permission from him to access information but I MAKE SURE THAT YOU GET PAID WITHOUT HIS PERMISSION. So I want to continue to do business with UHAUL but if I share the same address as the person who's name is on the account and same name I want to have access as needed. Thank you, Venita Reed.

Larry R. 
Rating:
1.0

I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.

Willie G.  |  First Impressions 
Rating:
5.0

Maybe an after hours return video playing after purchasing the UHaul truck within the facility. Otherwise, everything was amazing and self explanatory.

Kailah W. 
Rating:
4.0

They were friendly enough, however, the equipment that I was given was very old, rusty, and the tire blew out midway through my trip on day one of my rental.

Randolph W. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
1.0

Customers need to make sure that all their equipment is there gas mileage match with paperwork before leaving the Uhaul. Very unsatisfied for the first time with U-Haul I would never go back to that location again

MICHAELLEON F. 
Rating:
5.0

Staff is very helpful!!!

Brittney R. 
Rating:
3.0

Customer did not leave a comment.

Sundeep Varma G. 
Rating:
5.0

I was unable to apply my free month of storage coupon during the online move-in process.

Philip D.  |  Online Move In 
Rating:
5.0

When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!

Salena N.  |  First Impressions 
Rating:
5.0

Great location and super convenient.

Kay S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tianna J.  |  Overall Experience 
Rating:
4.0

Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.

Tina V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zena M.  |  First Impressions 
Rating:
5.0

Very convenient

Lilliana R.  |  Overall Experience 
Rating:
5.0

Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

KIMBERLY J.  |  First Impressions 
Rating:
3.0

The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It’s never fully staffed. It’s always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can’t use the stairs! Do better.

Delynea B.  |  Overall Experience 
Rating:
5.0

No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.

Burke F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desean J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BAAQARKAMAU E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA M.  |  First Impressions 
Rating:
2.0

Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).

Gianni F.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jason W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina B.  |  First Impressions 
Rating:
5.0

Steve was super helpful

Peter D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cari W.  |  Overall Experience 
Rating:
1.0

Power was out at the storeage site

dwight S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marquita N.  |  Overall Experience 
Rating:
5.0

Great customer service every visit.

Tyra T.  |  Overall Experience 
Rating:
4.0

Steve singer helped me and he was very knowledgeable and helpful throughout my experience

Camara C.  |  First Impressions 
Rating:
1.0

Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1.5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.

Gianni F.  |  First Impressions 
Rating:
5.0

Staff was very helpful and kind. Easy to load in and out

Kyle D.  |  Overall Experience 
Rating:
3.0

I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 😲😂🤣😂/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.

Tony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindajoyce R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montrice D.  |  First Impressions 
Rating:
3.0

I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...

Alexa B.  |  First Impressions 
Rating:
4.0

Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.

Bethany B.  |  Overall Experience 
Rating:
3.0

alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.

Amitosh S.  |  First Impressions 
Rating:
5.0

This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.

Johnny l.  |  First Impressions 
Rating:
5.0

Great and very helpful from management to everyone I came across!

BRITTANY L.  |  Overall Experience 
Rating:
4.0

When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.

Sandra L S.  |  Overall Experience 
Rating:
4.0

thank you

Uraina F.  |  First Impressions 
Rating:
3.0

The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SETH M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.

VIOLA LYNN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  Overall Experience 
Rating:
4.0

I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!

Sandra L S.  |  First Impressions 
Rating:
5.0

Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.

Hussien L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KATHY H.  |  Overall Experience 
Rating:
5.0

My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I’m disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don’t worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114.00 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .

Jammie F.  |  Overall Experience 
Rating:
5.0

This facility is great and the workers are awesome.

Tiffany C.  |  First Impressions 
Rating:
4.0

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

Cynthia C.  |  First Impressions 
Rating:
1.0

Management was super difficult to work with!

allison B.  |  Overall Experience 
Rating:
4.0

The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.

Christina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chynaarzena H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elaine F.  |  First Impressions 
Rating:
5.0

Worked with me through some tough times. Excellent, caring, genuine staff.

Robert S.  |  Overall Experience 
Rating:
1.0

You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in business

ERIC T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa P.  |  Overall Experience 
Rating:
5.0

Great great place

KEVIN H.  |  Overall Experience 
Rating:
5.0

Staff was very friendly & helpful, so far so good.

bobby s.  |  First Impressions 
Rating:
4.0

The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.

Chris l.  |  Overall Experience 
Rating:
5.0

Very well mannered nice polite and very organized...

Karriena H.  |  First Impressions 
Rating:
3.0

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

Lissa P.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Thanks again!

LEAH W.  |  Overall Experience 
Rating:
3.0

Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.

Reginald B.  |  First Impressions 
Rating:
5.0

Great service!

patrice p.  |  Overall Experience 
Rating:
1.0

I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.

Catrenia P.  |  First Impressions 
Rating:
5.0

Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!

daniel W.  |  First Impressions 
Rating:
5.0

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

Linnette E.  |  First Impressions 
Rating:
5.0

I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be Back

Na'tezha p.  |  Overall Experience 
Rating:
5.0

Reps are friendly and helpful. Facility is well maintained and clean.

Kimberly H.  |  First Impressions 
Rating:
5.0

Excellent teamwork

Clarence V.  |  Overall Experience 
Rating:
5.0

With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Anita P.  |  Overall Experience 
Rating:
1.0

Not enough help and elevator issues too many times

Nerissa I.  |  Overall Experience 
Rating:
5.0

Great service

Alma P.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

carissa l.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. Reliable truck.

TERRY J.  |  First Impressions 
Rating:
5.0

Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Barry T.  |  First Impressions 
Rating:
5.0

Your staff was very friendly and helpful

Josephine F.  |  Overall Experience 
Rating:
3.0

No comments

ANTONIO W.  |  Overall Experience 
Rating:
5.0

This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

Kathryn L.  |  Overall Experience 
Rating:
5.0

Very pleasant experience I was completely satisfied

TAMIKA E.  |  Overall Experience 
Rating:
5.0

I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

ranell b.  |  Overall Experience 
Rating:
5.0

except for the elevator

Betty H.  |  First Impressions 
Rating:
5.0

Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Garcia M.  |  Overall Experience 
Rating:
5.0

Fix the gap in the elevator please

Ericka D.  |  Overall Experience 
Rating:
5.0

Thank you!

joseph H.  |  Overall Experience 
Rating:
5.0

It was nice working with the friendly and knowledgeable staff.

ELLORIE S.  |  Overall Experience 
Rating:
5.0

Very good facility

Blaine D.  |  Overall Experience 
Rating:
5.0

Great service perfect for my storage needs.

Noelle G.  |  Overall Experience 
Rating:
5.0

Good service

GRAYLING R.  |  First Impressions 
Rating:
5.0

The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

samantha d.  |  First Impressions 
Rating:
5.0

Thanks for being flexible / allowing me to consolidate my two storage spaces

joseph H.  |  Overall Experience 
Rating:
4.0

Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

Elizabeth T.  |  Overall Experience 
Rating:
4.0

was satisfied with my overall experience.

CHRISTOPHER N.  |  Overall Experience 
Rating:
5.0

Daniel was excellent

David S.  |  First Impressions 
Rating:
2.0

Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

April R.  |  First Impressions 
Rating:
5.0

Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Alisa B.  |  Overall Experience 
Rating:
2.0

Amazing how only one person would actually help customers.

Jayme B.  |  First Impressions 
Rating:
1.0

Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Cynthia A.  |  Overall Experience 
Rating:
5.0

Great staff, very knowledgeable, polite and helpful.

Donnis B.  |  First Impressions 
Rating:
5.0

Very friendly

Cynthia R.  |  Overall Experience 
Rating:
3.0

My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Versa W.  |  First Impressions 
Rating:
5.0

Very professional. Very clean

Jeffrey S.  |  First Impressions 
Rating:
5.0

Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Courtney T.  |  First Impressions 
Rating:
4.0

Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Zehra H.  |  First Impressions 
Rating:
1.0

Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

Donna C.  |  First Impressions 
Rating:
4.0

Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

carissa l.  |  First Impressions 
Rating:
4.0

Staff is pleasant and helpful.

marcus m.  |  Overall Experience 
Rating:
5.0

it was a pleasant experience!

Kenneth D.  |  Overall Experience 
Rating:
3.0

Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

MICHAEL L.  |  Overall Experience 
Rating:
1.0

No team work or respect for time

kyra e.  |  First Impressions 
Rating:
5.0

Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

PELECIA P.  |  Overall Experience 
Rating:
5.0

Great experience, the staff was excellent.

Pamela R.  |  Overall Experience 
Rating:
5.0

the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Antheny W.  |  First Impressions 
Rating:
5.0

Clean and secure. Great customer service.

Pablo B.  |  First Impressions 
Rating:
5.0

I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Marie V.  |  Overall Experience 
Rating:
4.0

It is very convenient to Wayne State. Great for summer storage.

Stacy R.  |  Overall Experience 
Rating:
4.0

I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

Samantha B.  |  Overall Experience 
Rating:
4.0

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

DAVID T.  |  First Impressions 
Rating:
1.0

Didn't have the unit I reserved available as quoted.

JERMAIN J.  |  Reservation 
Rating:
4.0

The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

meaghan m.  |  Overall Experience 
Rating:
2.0

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

ernest w.  |  Reservation 
Rating:
4.0

U-Haul service was good. I rate it 4 stars.

latricia r.  |  Reservation 
Rating:
5.0

Very knowledgeable.

CHERYL C.  |  Overall Experience 
Rating:
4.0

Very Great Customer Service Thank you very much

Christopher M.  |  Reservation 
Rating:
4.0

Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

alex c.  |  Overall Experience 
Rating:
5.0

Superb facility, just didn't require stoage any longer.

Raymond C.  |  Overall Experience 
Rating:
2.0

It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

CATHERINE C.  |  Overall Experience 
Rating:
1.0

U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

AZAD G.  |  Overall Experience 
Rating:
4.0

Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Samantha B.  |  Reservation 
Rating:
4.0

I'd recommend this facility to anyone who has storage needs.

Cana O.  |  Overall Experience 
Rating:
2.0

The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Frank P.  |  Reservation 
Rating:
1.0

Please see my formal complaint. Reference id: 1963650

Jayme B.  |  Overall Experience 
Rating:
4.0

I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

Rasul M.  |  Overall Experience 
Rating:
5.0

Great job Michael. Keep doing your professional skills at UHAUL.

KEVIN F.  |  Reservation 
Rating:
5.0

My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Thank you

CHRISTOPHER M.  |  Overall Experience 
Rating:
3.0

Drop off was a little confusing but the location was easy to find!

Lauren A.  |  Reservation 
Rating:
5.0

Excellent service

YOLUNDA T.  |  Overall Experience 
Rating:
5.0

Great place

brett f.  |  Overall Experience 
Rating:
3.0

Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

Andrew B.  |  Overall Experience 
Rating:
5.0

Great professional

aletha s.  |  Reservation 
Rating:
5.0

Will definitely come back if needed

TOSHIA D.  |  Overall Experience 
Rating:
5.0

Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

TIFFANY E.  |  Overall Experience 
Rating:
4.0

This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

Raina P.  |  Overall Experience 
Rating:
5.0

It was better than I thought. Very secure and clean!

Brandi B.  |  Overall Experience 
Rating:
5.0

Excellent friendly and courteous staff

john v.  |  Overall Experience 
No reviews have been submitted for this location.

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