Customer Reviews for U-Haul Moving & Storage of New Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Center

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shantice s. on

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The crew at this location is very helpful and patient and professional. Thank you, Shantice.

Tim H. on

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LURETHA H. on

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Leonard S. on

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wenonah a. on

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you did a great job with the reservation it was easy

PORCHEA E. on

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Everything was good i love the green room where you leave things what you think is trash but others think it treasure

Jackworth S. on

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Babarinde O. on

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veronica h. on

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I have rented many U-hauls and never knew this location existed. I was totally impressed with the facility, even prior to going inside. I will NEVER rent from another location, other than W. Baltimore, in Detroit, MI. Even the staff was more professional than ANY U-haul location I've ever dealt with.....I was thoroughly satisfied spending my hard-earned money on a truck rental and dealing with the staff at this location. As a retired Supervisory Officer for Federal Officers (32 years), I know most people only want to address negative experiences and loved and thought it so nice when I obtained positive letters of experiences. Please pass on my positive experience with the staff at this location. AWESOME EXPERIENCE!!

Lisa N. on

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Great rates, excellent customer service. Would definitely rent equipment from here again!

PATRICIA D. on

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PAUL B. on

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Always a smooth and pleasant transaction at the Baltimore street location

CHRISTINE B. on

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PHILIP C. on

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The overall experience was great. Everyone I dealt with was friendly, knowledgeable and professional.

DORTHEA B. on

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While the equipment was clean and well maintained, all of the required equipment was not present. Specifically, the key to use the lock on the back of the truck. Because the key to the lock was not provided, we were not assured of the safety of our belongings in the truck which forced us to return the truck early.

CARLOLYN C. on

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Just keep up the good work

CURTIS C. on

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TERRY D. on

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TERRY A. on

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Everyone was great.

STACEY W. on

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Randy C. on

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Victoria S. on

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charles c. on

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Ashely G. on

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Shashwat M. on

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Excellent and very friendly staff

jalyn b. on

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As a first time customer, I feel the return process was not thoroughly explained to me (and I returned after hours).

Kevan C. on

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Very friendly and informed staff to deal with.

Donald W. on

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Very professional staff

donovan m. on

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Excellent customer service and equipment. There doing everything correct. I must mention clean the bathrooms were.

Serina M. on

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Lorraine D on

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The Uhaul ubox was still bolted closed when I picked it up. The staff was friendly and informative and they were very fast and efficient with their service

Leonard M. on

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PEGGY A. on

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Akima P. on

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Everyone & everything was excellent. Very professional & welcoming. Will definitely recommend & use U-Haul again. Thank you

ALIVIA Z. on

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DeSeana P. on

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The customer service was excellent they were very helpful and the process was quick.

carol g on

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Excellent and the service provided, was very good. I am happy with the service.

GLORIA P. on

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Very professional

Michael D. on

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Matthew B. on

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LaShayla M. on

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Mary S. on

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I was very pleased with the service and equipment. No complaints.

Susie C. on

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FRANCINA E. on

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Rachel C. on

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Nothing

kia l on

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I was very impressed. Even the hallways smell pleasant.

Clarence v. on

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Great service very professional set up

JAMES d. on

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Excellent customer service at checkin and throughout process; none better.

KLONI T on

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The staff was very helpful and attentive to my needs. Would definitely recommend this location to my fellow associates.

Anushka M. on

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The wait time was long and no one acknowledged us when we walked in to pick up the uhaul.

RALPH D. on

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The employees was very helpful and nice.

Jessica P. on

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CHRISTINE D. on

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DEANDRE H. on

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david g. on

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Nice and friendly service and good layout of premises

Kendall D. on

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This location had the cleanest trucks I had ever seen. Vincent and Steven were the best!!!. Great experience!!!!!

LAKENYA c. on

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Beverly C on

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The service i received was top notch, thank you Steve Garrett!

Richard P. on

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I have used this location on multiple occasions and never had an issue today. I was informed my rental truck was still not returned, yet it was, and when I called the store to rectify the problem I encountered a woman employee on the phone who did not identify herself and when I asked if she was at the curtain location she responded, "you're the one who called here, what do you think?" This took place around 2:00pm on Sunday April 2, just in case someone within the company would like to know. I know I would if it was my company being represented like that

Brandon P. on

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The guy who was on the lot checking in trucks and cleaning them was amazing! He was super friendly and helpful!

Valricky H. on

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Great service every time!

Daniel B on

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Very nice facility and the staff was very helpful.

DWIGHT S. on

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staff was pleasant and helpful. I was able to get a truck late in the day. Returned the truck after hours - dropped the keys in the after box. Simple and easy. I will use this location again.

AL K. on

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The Detroit New Center location was perfect! I arrived 3 minutes before closing on a Friday night and the guys were courteous,friendly, and fast. It took me 5 minutes for them to inspect and disconnect the equipment and email me my receipt. This location is what I traditionally expect as to the level of service from a u haul store.

rhianna w. on

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Mary O. on

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Really appreciate the friendliness and helpfulness of the staff at this location.

michael k. on

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Tonya C. on

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Susan B. on

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Troy S. on

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Delores L. on

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nothing,all services were great

SAMUEL W. on

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The staff was excellent and very helpful. I would definitely rent from this location again.

MARY R. on

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Wonderful service. Employees were knowledgeable and quite helpful. Vehicle was out and ready for me when I arrived

KEVIN F. on

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Every visit to the Baltimore/Lodge Freeway Uhaul New Center Detroit, is honorable.

Danielle T. on

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More employees on the lot.

Cana O. on

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Cana O on

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Steven helped throughout the storing and moving process. He suggested that I use the boxes because the facility was completely full. I`d recommend this storage facility and the boxes to a friend.

sydney b. on

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Ben F on

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Fantastic manager. Helped me out when my reservation mis-matched with the storage stock available. Great job!

BISHOP Y on

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Description of service was slow, however the service was excellent.

DONNA D on

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Clarence and his team were phenomenal! Always willing to help and answer all questions and address any concerns. Best storage experience ever!

Dena W on

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The staff here is great!!

ROBERT R on

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They did not have the size space that I had reserved but found a slightly larger one and made the finances work.

Jaime N on

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The staff go above and beyond to help out customers. Thanks!

Sonya B on

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My u-boxes door was busted open and some of my stuff was damaged The 3 young men that delivered and unloaded the box was great very nice

Nathaniel W on

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Great job overall

Jesse L on

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It was well kept and clean and secure

Willie W on

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Very well managed and staff is top notch

Steven H on

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Steven was very professional and treated us with the utmost respect. He made the experience pleasant and made us feel special. Thanks.

mia S on

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Best experience I`ve had at a uhaul location

Mia S on

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Great customer service experience despite poor experience in Georgia

PEREZ J on

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They handled my questions, got me a storage unit, explained how it works, showed me the unit and I was ready to roll - AAAA+

ALEEA B on

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Was given the wrong size unit. From call ctr. No resolution was given for fault

SHAUANNA W on

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Excellent!

DAMON G on

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The ceiling directly over my unit a hole in it

LAWANA H on

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This is by far the best and most secure U-haul facility I have ever seen and I`ve been to a lot. Smells great, the GM Clarence is a very professional young man. Great staff too!!!

CARLITA W on

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Keep up the good job

MARCUS M on

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I spoke on the phone to a few call center employees who gave me wrong information. After deciding to go in to speak to someone, I was very impressed by how helpful the manager was.

DAVID S on

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The security was a little intense, but nice to see that it was there

LOVIE L D on

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Professional staff with excellent customer-service skills!

REGINALD H on

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I never rented a storage space before. I had no idea it would be that simple and convient . Thanks U- Haul

LISA M on

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The crew at Uhaul were the greatest, always polite and willing to help in any way.

CHELSEA W on

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Steve took his time to explain the whole 9 yards treat me with respect. Tracy was so thoughtful thorough when giving me a tour of the unit building.

THERESA C on

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Have more staff available to assist customers during busy hours of the week.

ERICA L on

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Tracy the manager and also the General Manager of this facility are extremely helpful. This branches leadership is phenomenal!

EMORY B on

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It was excellent service

SHAMMIRA J on

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Customer service completely messed up my reservations. They changed my pick up location, screwed up my storage reservation, but Steven the manager and Steven the employee took great care of me.

ROBERT M on

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I really like who checked me in.He was very helpful and thorough. His name is Clarence Vicent III

BARBARA E on

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The young lady working the was rude and impatient. She almost out you a customer.

TONISHA M on

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Thank you Thank you Thank you, Great staff

Brenda A on

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Tracy, Clarence and the staff at the Baltimore St, Detroit location are top notch! Super friendly, helpful and goes well above and beyond - such a rarity in the customer service industry it seems.

KAY G on

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I would use it again, if the need would arise.

NANCY J on

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Thank you Clarence! You made moving less stressful by answering your phone after hours solving my access issue. I truly appreciate it!

MONIQUE B on

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Clarence was kind, helpful and efficient.

Stefania M on

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When I got my stufff from u box was full of bugs

ANGELA G on

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It could be a better way to enter the bldg. Having to get out and in then in and out and bk in your car is a bit too much just to open the garage.

MICHAEL B on

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Great team.

FELICIA F on

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Service was great. The staff was wounderfull and very warm to the customers.

PAMELA R on

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Good experience, elevator wait was long when arrived

CONSTINE B on

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very professional and polite. very helpful clean.

AVELLAH J on

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S. Garrett was awesome. I reserved a unit on the phone, my account couldn`t be assessed. If it wasnt for the knowledge,patience kindness from steven, I would never used uhaul again!

CHERYL T on

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Thank you for providing for my storage needs. Your facility and service is excellent.

FANNIE F on

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Very much please with the information and special attention. Professionals

ALIVIA Z on

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Great service and very nice facility.

SYLVETTE T on

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Had my storage for two years I was very satisfied.

SIDNEY S on

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We would definitely use you again. We also use your facility for truck rental. Thank you

BRITTNEY B on

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Great location for me and checked the box on a secure safe set up for me to access the building 24hours

KIMBERLY K on

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Fast friendly and helpful service from knowledgeable staff Tour and explanation of check in and storage facility

KHALIL M on

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Great workers, the General Manager Clarence and Assistant Manager Steven worked with me to the best of their ability.

JESSICA K on

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Storage was fine, but I was charged on March 11 and moved everything out March 12. I feel ripped off paying for a whole month, yet only getting one day of storage. You should prorate the last bill.

LYNNE L on

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did not like that the guy told me that I should`ve been offered a 1-way rental when I made my reservation since I was using storage facility I would have got my 1st month of storage free.

VERNON R on

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Clean, secure, competent staff. 2nd time using the location.

BOBBY B on

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Good place

PHYLLIS J on

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Several rodent droppings in my unit

KHALIL M on

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Worst service ever. Please call me for more details.

MARGRIT A on

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Horrible experience.

ASHANTI M on

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Very helpful

RYAN S on

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It`s was great no complaints

ADE W on

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One of the more secure facilities that I have used. Staff was very helpful.

MACRAE S on

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What can I say, the place is just wonderful. The staff are wonderful too. Would use the place again. Cheers, Macrae Stone

BOBBY B on

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Good

ANGELA S on

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I`m upset I did not get my money back from what I overpaid.

LOVIE L D on

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Extremely impressed with my overall experience at your facility. Will certainly recommend your storage facility to everyone I know.

ELIZABETH K on

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Staff was very helpful, got us started and explained everything really well.

CARMEN L on

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Thank you Mr.Vincent his Uhaul team. The whole moving process was very stressful. Uhaul LITERALLY made it easier for us from beginning to end. Stellar. :

LAWRENCE R on

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I was very pleased with everything

PAIGE B on

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Management was very helpful and accommodating. Will definitely be recommending to others!

LAWAUN E on

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There were no complaints, I always received exceptional service.

WILLIAM T on

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Clean, convenient, and friendly staff.

LAURA H on

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It was a nice facility.

HEATHER S on

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The place was nice but the people there were rude.

MATHEW J on

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Easy to get to. Easy to move around in. Carts provided. Place to give away items or pick up if needed. Place for boxes for others to use if needed.

THERESA C on

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Excellent customer service everytime!

LOUIS F on

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I found the staff extremely helpful and friendly. Materials on hand to make the move easier. Uhaul became my one stop place for moving and storage.

MICHELLE G on

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My lock did not work they told me that I did it

STEVE C on

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I bought a house, Everything was top notch.

DOUG R on

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Pretty expensive but quality and secure. The employees at the desk weren`t very engaged with customer service. The person giving tours seemed super new.

NANDI C on

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The attendant was helpful and attentive to my needs. She walked me up to my storage unit and was very pleasant and patient. I needed her calm while I was trying to deal with the stress of moving.

ASHLEY W on

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Since Dec I have prepaid for 30 days in advance. I moved out 3 days after I paid for the upcoming month wasn`t given any refund. no one checked me out and I left with no credit or receipt

RENEE B on

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The MAX access system is not very efficient when the card is not working during business hours so I am worried what will happen when I go off hours.

Marta P on

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Great experience at this location! The staff were very friendly and helpful.

JANELL K on

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Marcellis was very helpful and provided great customer service.

ANISHA L on

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I was locked out of my unit due to non payment however my payments are up to date and now I have no where to put my things tonight.

SHEDRA W on

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all the extra charges like 9.99 for a lock didn`t know I needed insurance for my things to be safe. Also was misinformed about what floor temperature was controlled on and the cost.

DEREK C on

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The facility was great! I would only recommend that there be additional staff throughout the day as they seemed to be a bit under staffed at the end of the day.

MOLLIE B on

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The staff was friendly and helpful, the building was beautiful and extremely clean. I felt like my belongings were safe and secure.

NICOLE S on

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I really like this storage location and all the security it provided.

LAURA H on

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The staff was courteous and respectful. Tracy was extremely helpful with showing me how to use the facilities and answering any questions that I had.

JESSE S on

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I have seen a lot of roaches in the facility. I`m concerned about my unit and furniture getting infected with pest such as roached and bed bugs. Help settle my nerves on this or I will leave.

MATHEW J on

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Very nice facility. Easy checkin and nice staff!

ANDRE S on

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I love this Storage facility. It is the best in Detroit! Well lit, well maintained and great customer service!

RONDA T T on

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I received excellent customer service. I wanted the 1 large unit but was offered 2 small units, 1 free. Over and Beyond! Thank you for making what was a difficult situation a lot easier.

JULIAN W on

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Everyone there is extremely patient, helpful, courteous, knowledgeable, and very professional. Breathe of fresh air interacting with people like that.

BILL S on

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Everyone was great. Facility was amazing. 2 5x8 units do not equal 10x16. I would still rent if I could get the space that I need for the appropriate price

KATHY H on

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Good

GLEN H on

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The manager and crew were courteous and professional!!

GLEN H on

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The manager and crew were courteous and professional!!

ANDRE S on

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I find this storage facility and its office very clean, inviting. The staff was friendly and helpful. Overall I enjoyed my experience there and would definitely recommend it to others.

CARMEN L on

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The uhaul representative was very professional, knowledgeable, helpful. Moving can be stressful its nice to deal with courteous people. Thank you, 5 stars...

KERRIE T on

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It would have been a better experience if the front desk staff was more professional. The few times I came there the men behind the desk were not polite cursing

BILL S on

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Reserved a 10x10x16 unit, what I really got was 2, 5x10x8 units which is half the size. They told me they would get me the next available 10x10x15. If not I will have to find space elsewhere.

ANDRE S on

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I really loved this U-Haul storage facility. It was well maintained. The staff was very courteous and if I ever need storage again or need to rent a truch I will return to this location.

WALTER C on

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The final delivery could have been a better experience. Went through 2 agents before one finally followed thru and communicated with the delivery point. Arnold Moving was a pleasure to work with.

DARRYL W on

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I would like to commend the Manager Mr. Anthony Jones and his staff for their excellent customer service skills.

MICHELLE G on

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They was nice and I will go back and send people

FANNICE M on

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Excellent storage facility with great customer service. I will recommend this facility to anyone I know.

DAIDRIA G on

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Tracey the Facilities Manager was amazing. He was very knowledgeable and accommodating during my experience. The facility is very secure and I have already recommended it if two people!

CLARISSA M on

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The manger needs to be a little. More friendly to his staff.

IDELL D on

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Anthony James and staff were exceptionally professional. I would highly recommend using their facility.

EDWARD D on

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I was very pleased with your services I will tell all my friends.

LUIS M on

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A 24 hour facility where a rep would always be available would be helpful

KEVIN F on

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See yu soon

DIANE G on

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deceptive advertising---must buy their lock and pay EXTRA for 24 hr. availability to your own stuff??!! NOT OK.

CARYL B on

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I was very satisfied wiith the service and the upkeep of the facility. I will tell others about my great experience for sure!

DIONIS C on

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During move out the freight elevator stopped working and the building was closed due to no electricity. They gave me extra time. Technically, I don`t owe any late fees. Please clear that up. Thanks

KEVIN F on

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Thanks

JAMES O on

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The staff is incredibly nice and eager to help. Registration was quick and seamless. The facility was beautifully redone and secure. I doubt there is a better storage facility

FANNICE M on

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I strongly recommend this U-Haul the customer service is great and the facility and trucks were will maintained.

VANESSA J on

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Horrible experience.One elevator is very inconvenient.I had to pay movers for extra 2 hours of moving, one elevator! I will be moving my stuff as soon as possible,you can`t even use the stairs!

JAMES L on

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While I the customer is utilizing my storage space and restrooms, I feel totally safe within the facility. Yes, I will refer others to become official customers here.

RANDALL P on

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rented a storage bin for the summer to store college furn. we needed to get in after 7 1 nite other than that it was great will rent again

JENEEN S on

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I am very pissed with your truck ppl I have reservations to pick a truck get here no truck im pissed and I will never come here again for a uhaul truck never

BABAJIDE A on

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Staff was friendly, knowledgeable and helpful.

GWEN C on

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Everyone from the manager to the gentleman that showed me around were knowledgeable and answered my questions. I left feeling my items were safe and secure.

JEFFREY H on

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Anthony does a great customer-focused job of managing the New Center facility. It`s clean, secure and well run, with the welcoming feel of a small, local business.

RAYMOND T on

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They saved me money and I really enjoyed my experience overall. Anthony, Dakari and Camisha were outstanding. You guys have a good team there. Please maintain this level..

GRAHAM F on

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The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.

RICHARD L on

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VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.

DANIELLE W on

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The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.

AISHA S on

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It was cool. I need someone to call me about refunding me the money from my prorated month!

USIFOH A on

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N/a

MARLA D on

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A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.

RANDALL P on

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very nice place

RHONDA G on

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This was the best storage facilityin all areas that I have used.

THOMASENIA J on

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The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.

DAN H on

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Great place

TOMASCIA W on

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I would like to thank the employees for all of their wonderful assistance.

ANTHONY B on

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Good experience: long walk to storage unit.

RHONDA G on

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This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.

KIMBERLY D on

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Everyone at this facility

ANTHONY B on

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I was a good first experience. It will take more time to evaluate completely.

ELIZABETH N on

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unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email

DARRYL W on

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Staff very professional.

TRINA H on

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The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items

SAMUEL S on

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Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.

SAMUEL P on

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Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.

MAXIM S on

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Great service at U-haul location. General manager quite helpful, friendly and competent.

MATTHEW B on

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Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.

CAROLYNN R on

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Staff were very courteous and helpful

VERNON R on

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Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!

GRAHAM F on

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Service was great, and the employees were very nice.

JEFFREY H on

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Great, friendly customer service. I was impressed!