It was super easy picking up the vehicle, almost too easy. I provided the name for the reservation, he confirmed my card, handed me a piece of paper and told me I was all set. He gave me a key and told me the truck is outside. There were a few trucks out there so it took me a minute to find the correct one. I also didn't realize that on the paper I received the representative listed the gas tank as being full and it was actually below a half tank so I ended up having to put the tank at full before returning it. When returning the vehicle I was approached by a rude rep who acted as if he was bothered that I asked him if he could repeat what he said. He told me to turn off the vehicle and I can go. I wanted to know if someone would look at the vehicle, confirm the mileage, and gas so I can know what the final bill is. The reason I asked is because that's what happened at other locations. He responded, turn off the vehicle you are all set. Very rude. Also the parking is kind of confusing and when my friend was trying to find a space to park at, the same guy doing the return yelled at her and said â€œget out of there, what are you doing?!â€ This location definitely needs to work on their customer service.Dominique J.
Trailer Rental & Towing in Detroit, MI at U-Haul Moving & Storage of New Center
Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Detroit, MI 48202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was charged extra because of a mistake made by a uhaul employeejustin W.
I rented a tow dolly in Detroit MI. I was given on with the tail light zip tied in. When I got to Southington CT, the light had fallen out and the wires broken off. It should have never been issued to me in that condition. The roadside assist personel was very helpful and sent me to an repair center in CT; however, this delayed me leaving by 1 day. The repair center riveted the new light in and reconnected the wires. The problem was that the area/holes on the plastic fender that holds the light/rivets was brittle and cracked up. One hour into my trip to Houston TX, the light fell and was dragging by the wiring. I had to pull over in a hotel parking lot and repair the light myself. I ended up drilling additional holes in another area of plastic fender and using several zip ties to secure the light. This delayed me another 3 hours. My repair lasted the entire trip, however, I had to return the dolly in Hattiesburg MS because I didn't have time to go to Houston considering all the delays. After going to all the trouble and delays, I was charged for keeping the dolly an extra day. Considering all the trouble, I think I should have been refunded my original payment instead of being charged more.PERCY M.
Steven and his crew, particularly the check in staff, are smart, helpful, honest, terrific employees. Between them and the New Orleans crew who helped me on my cross country move, THEY made me love Uhaul!Elizabeth U.
Nothing.MARK ERIC R.
I would recommend this site to friends.Rita H.
Everything was convenient, the only thing I would recommend would be to explain to customers that aren't computer savvy about the different options for return at the time of rental. ThanksCAROLYN H.
The location personnel were great but the UHaul app has a glitch where it kept taking me in circles for checkout. Eventually I gave up and the team at the location helped me chexkout.Scott S.
The service was great, I like this location better than any I've been to. I do recommend.Sabrina M.
Wouldn't change a thing.Gregory G.
Truck stalled out. Battery died. I miss my scheduled appointment. Was on hold for 1 hour 45 minutes no answer. Finally got back to the shop, reported the issue. The crew acted like is was no big deal, and said thanks for the information. Was totally frustrated on the day of serviceraymond E.
Keep doing what you're doing.barbara S.
How about give me things I rented like the furniture dolly and when I mention I never got it instead off being charged for it it should be refunded the moment I ask but hey know getting ripped off is fun!Lemuel W.
I use U-Haul weekly and this location is by far the best of all I have tried. Very efficient with check-in and very professional.Daniel H.
0 Everything was goodGregory G.
The final price was almost 50% higher despite having driven need miles than I expected. Not a nice surprise to have after a long day moving stuff :(Aratz P.
Great job all aroundElijah E.
Very well run station, staff was knowledgeable and helpfulTAYLOR S.
U-haul have hidden fees/ maybe I just don't understand. There was two fees charged that doesn't make sense... Safe trip fee. $5.... I'm being charged for being safe... After hours service fee. $20... I was offered the opportunity to bring the vehicle back after hours but I was never told that I was going to be charged to bring it back after hours. $25 in fees that doesn't make sense....Timothy C.
Absolutely recommend this UHaul, all thanks to the gentleman who helped me seamlessly unhitch my SUV first and then later drop off the truck. He even taught me how not to jackknife a trailer while driving, and I will never forget this lesson! Thank you so much!!Danielle D.
Great experience!Reginald R.
Public bathrooms were clean. I also like the water fountain where I could refill my water canteen on a hot day before leaving.Carolyn K.
Every thing was GreatGregory G.
I rented a u-haul on 5/14/21. I used my debit card to pay for services. When I returned the u-haul 2 hours early, I was told that someone would check out the truck and that the extra money I was charged would be returned to my account. That hasn't happened. I didn't receive an email about this.Thereseinez H.
Not be rude!!Kortney B.