Customer Reviews for U-Haul Moving & Storage of New Center

3160 reviews

899 W Baltimore St   Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)

(313) 879-5852

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 879-5852

899 W Baltimore St
Detroit, MI 48202
(Take 94 either direction to Lodge fwy 1st exit east)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige M. 
Rating:
5.0

Customer did not leave a comment.

DANA MOHAMMED A. 
Rating:
3.0

Customer service is awful. I was put on hold for a long time and ended up not being able to speak to an agent.

Gerald H. 
Rating:
2.0

Storage Card did not provide eleavator access to 7th floor when I attempted to move in items after unloading. I wasted more than an hour reloading items after I found out elevator would not allow me to go to the 7th floor. I was told by another cusotmer that he had observed other customer have problems taking the elevator to the 4th and 7th floors No employee was available to answer questions at 8:00 pm.

Ralph S.  |  First Impressions 
Rating:
2.0

My unit that I reserved was taken so I have to spend more per month (From $109 to $124). Once I got my unit number, that unit taken as well. So I had to call down on the intercom and wait for a new unit. Not a very good first impression.

Trent E.  |  First Impressions 
Rating:
3.0

It was super easy picking up the vehicle, almost too easy. I provided the name for the reservation, he confirmed my card, handed me a piece of paper and told me I was all set. He gave me a key and told me the truck is outside. There were a few trucks out there so it took me a minute to find the correct one. I also didn't realize that on the paper I received the representative listed the gas tank as being full and it was actually below a half tank so I ended up having to put the tank at full before returning it. When returning the vehicle I was approached by a rude rep who acted as if he was bothered that I asked him if he could repeat what he said. He told me to turn off the vehicle and I can go. I wanted to know if someone would look at the vehicle, confirm the mileage, and gas so I can know what the final bill is. The reason I asked is because that's what happened at other locations. He responded, turn off the vehicle you are all set. Very rude. Also the parking is kind of confusing and when my friend was trying to find a space to park at, the same guy doing the return yelled at her and said “get out of there, what are you doing?!” This location definitely needs to work on their customer service.

Dominique J. 
Rating:
2.0

I was charged extra because of a mistake made by a uhaul employee

justin W. 
Rating:
5.0

Steven and the desk staff are great.

Elizabeth U.  |  First Impressions 
Rating:
2.0

I rented a tow dolly in Detroit MI. I was given on with the tail light zip tied in. When I got to Southington CT, the light had fallen out and the wires broken off. It should have never been issued to me in that condition. The roadside assist personel was very helpful and sent me to an repair center in CT; however, this delayed me leaving by 1 day. The repair center riveted the new light in and reconnected the wires. The problem was that the area/holes on the plastic fender that holds the light/rivets was brittle and cracked up. One hour into my trip to Houston TX, the light fell and was dragging by the wiring. I had to pull over in a hotel parking lot and repair the light myself. I ended up drilling additional holes in another area of plastic fender and using several zip ties to secure the light. This delayed me another 3 hours. My repair lasted the entire trip, however, I had to return the dolly in Hattiesburg MS because I didn't have time to go to Houston considering all the delays. After going to all the trouble and delays, I was charged for keeping the dolly an extra day. Considering all the trouble, I think I should have been refunded my original payment instead of being charged more.

PERCY M. 
Rating:
5.0

Steven and his crew, particularly the check in staff, are smart, helpful, honest, terrific employees. Between them and the New Orleans crew who helped me on my cross country move, THEY made me love Uhaul!

Elizabeth U. 
Rating:
5.0

Nothing.

MARK ERIC R. 
Rating:
5.0

Customer did not leave a comment.

ERIC J.  |  First Impressions 
Rating:
5.0

I would recommend this site to friends.

Rita H. 
Rating:
5.0

Everything was convenient, the only thing I would recommend would be to explain to customers that aren't computer savvy about the different options for return at the time of rental. Thanks

CAROLYN H. 
Rating:
0.0

The location personnel were great but the UHaul app has a glitch where it kept taking me in circles for checkout. Eventually I gave up and the team at the location helped me chexkout.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Sonni R. 
Rating:
1.0

I am currently awaiting to hear back from UHAUL about my reservation tha prematurely expried 754024-00103310. I did not initiate the end of this agreement and am according to my account my storage lease expired. I am trying to resolve this and then I will likely rate my experience with UHAUL much differently.

Stephen M.  |  Overall Experience 
Rating:
5.0

The service was great, I like this location better than any I've been to. I do recommend.

Sabrina M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Brittany A.  |  Online Move In 
Rating:
5.0

Wouldn't change a thing.

Gregory G. 
Rating:
1.0

Truck stalled out. Battery died. I miss my scheduled appointment. Was on hold for 1 hour 45 minutes no answer. Finally got back to the shop, reported the issue. The crew acted like is was no big deal, and said thanks for the information. Was totally frustrated on the day of service

raymond E. 
Rating:
3.0

Customer did not leave a comment.

SIMON G. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
4.0

Customer did not leave a comment.

Grant G. 
Rating:
4.0

Customer did not leave a comment.

Bryen T. 
Rating:
5.0

Keep doing what you're doing.

barbara S. 
Rating:
1.0

How about give me things I rented like the furniture dolly and when I mention I never got it instead off being charged for it it should be refunded the moment I ask but hey know getting ripped off is fun!

Lemuel W. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

Not sure why I had to pay for air condition floor but it was very warm!

IVY S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

kelly S. 
Rating:
5.0

I use U-Haul weekly and this location is by far the best of all I have tried. Very efficient with check-in and very professional.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Peter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiroca B. 
Rating:
5.0

Customer did not leave a comment.

Waseam A. 
Rating:
5.0

Steve is the only reason this place is functioning properly. This location is constantly busy, the phone hold time has gone over 45 minutes, other employees have completely forgotten to enter our reservations, we've waited hours in person. I still rated this excellent because the owner holds this place together and makes up for everything else. Steve, we really appreciated you!

Nikole C. 
Rating:
5.0

0 Everything was good

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

Sonni R. 
Rating:
5.0

Customer did not leave a comment.

EMMA AELFLAED H. 
Rating:
3.0

The final price was almost 50% higher despite having driven need miles than I expected. Not a nice surprise to have after a long day moving stuff :(

Aratz P. 
Rating:
5.0

Great job all around

Elijah E. 
Rating:
5.0

Thank you for your professionalism!

Cynthia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynicia S. 
Rating:
5.0

Customer did not leave a comment.

Tynesha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareemah H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TODD S. 
Rating:
4.0

Very well run station, staff was knowledgeable and helpful

TAYLOR S. 
Rating:
2.0

U-haul have hidden fees/ maybe I just don't understand. There was two fees charged that doesn't make sense... Safe trip fee. $5.... I'm being charged for being safe... After hours service fee. $20... I was offered the opportunity to bring the vehicle back after hours but I was never told that I was going to be charged to bring it back after hours. $25 in fees that doesn't make sense....

Timothy C. 
Rating:
5.0

Absolutely recommend this UHaul, all thanks to the gentleman who helped me seamlessly unhitch my SUV first and then later drop off the truck. He even taught me how not to jackknife a trailer while driving, and I will never forget this lesson! Thank you so much!!

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

ADAM A. 
Rating:
5.0

Love the staff and facilities.

Matthew O.  |  First Impressions 
Rating:
5.0

Great experience!

Reginald R. 
Rating:
5.0

Public bathrooms were clean. I also like the water fountain where I could refill my water canteen on a hot day before leaving.

Carolyn K. 
Rating:
3.0

I gave it a three star because I was renting storage space for me under my name Jeanine McDonald, not Roy Barnett. I need to have this changed.

Jeanine M.  |  First Impressions 
Rating:
5.0

Every thing was Great

Gregory G. 
Rating:
5.0

GREAT JOB!

Clifford J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maleia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice C. 
Rating:
5.0

Customer did not leave a comment.

Joslynn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice C. 
Rating:
4.0

Customer did not leave a comment.

JESSICA LEIGH S. 
Rating:
5.0

Customer did not leave a comment.

robert r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAITH L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ilana P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicholas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MADELEINE CLAIRE N. 
Rating:
1.0

I rented a u-haul on 5/14/21. I used my debit card to pay for services. When I returned the u-haul 2 hours early, I was told that someone would check out the truck and that the extra money I was charged would be returned to my account. That hasn't happened. I didn't receive an email about this.

Thereseinez H. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
1.0

Not be rude!!

Kortney B. 
Rating:
1.0

Not sure what happened, but seems like these people are scammers. Went, told them I was moving out, rented a truck. Was told everything was all set, all I had to do was return the truck, and everything would be closed out. Just got a bill for $600 the other day though, apparently they kept charging me the whole time. I guess that’s what to expect from a company like uhaul. Will obviously pay the $600, but will also spend $600 spreading the word about what disgusting people you are. Had a great experience prior to the scamming. Sad.

Mikael A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
2.0

They are trying to charge me for damage that was already done to the vehicle prior to me renting it.

John J. 
Rating:
2.0

I have Rented numerous Vehicles from this location and have always been impressed by the courteous, efficient, and professional Staff. I was shocked by the Lacksidaisical, attitude of two of the female staff. The woman who eventually processed my reservation, made me wait for several minutes while Playing on her Phone during my initial Check-out, and during my Return which, was eventually processed by a Worker on another computer several feet away. The other female Worker was continually on her Phone while cleaning the returned Vehicle ahead of me. As Phones are used to process orders, I am sure that keeping customers waiting while playing games and engaging in personal phone calls is not part of Your Operational Standards!

Vernon G. 
Rating:
5.0

Customer did not leave a comment.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

JAMEKA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
4.0

The one real problem was the return. I tried to use the IPhone app but was blocked on location issues and had to give up and just use the lockbox. I checked the permissions and it looked like location access permissions were granted. This was a bit frustrating, and I missed my ride share as a result.

William M. 
Rating:
3.0

Customer did not leave a comment.

Shelton B. 
Rating:
5.0

Excellent Customer Service! Would definitely recommend this location.

Sean T. 
Rating:
4.0

It was very busy on Saturday. May need a couple people to work in the office. Seemed short staffed and had to wait a while inside. But staff were very friendly.

Shelley B. 
Rating:
5.0

This is a busy place, especially on a Saturday, but the staff has always been very pleasant and helpful. I have rented trucks and trailers her many times and it has always been a good experience.

Caherine R. 
Rating:
5.0

Everything was great. It made my move very easy.

Previn G. 
Rating:
4.0

Customer did not leave a comment.

Mirvattimad S. 
Rating:
5.0

I rent every week for a food pantry and we get excellent service at this location

Daniel H. 
Rating:
4.0

We experienced more than 30 minutes delay at the office

Seyed Sajjad F. 
Rating:
5.0

II love U Haul

EVLYN C.  |  Overall Experience 
Rating:
4.0

No complaints

CLARENCE H. 
Rating:
5.0

Customer did not leave a comment.

Yash M. 
Rating:
5.0

Customer did not leave a comment.

Ryan F.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Katya V. 
Rating:
4.0

Add more staff there were several customers and only one desk person and one person outside checking vehicles in upon return.

Sylvia W. 
Rating:
3.0

Customer did not leave a comment.

Takisha B. 
Rating:
3.0

Elevator was not working and attendant was rude when seeking how to get to upper floors. Besides that the storage facility was clean and accessible. Front office staff was very helpful.

Clayton B.  |  First Impressions 
Rating:
3.0

The truck was very raggedy. Jerked while driving no one really helped with finding the truck the truck I reserved they didn't give to me

shantay H. 
Rating:
5.0

You doing great job thanks

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

GREAT JOB! Clifford Ola Jordan

Clifford J. 
Rating:
5.0

Customer did not leave a comment.

Clifford J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Tameika E. 
Rating:
3.0

Accommodate each customer equally...

Earl G. 
Rating:
4.0

Staff was scrolling on her cell phone when I came in and did not look up until I asked to be helped. When I asked a question about if it was the right place where the truck was parked, she just looked back down and said "probably." I asked if we needed to do anything about checking out because the app wasn't working, and she said, "no, it just might charge you $20 service fee". Was not interested in being the least bit helpful, acted like we were bothering her.

Catherine Z. 
Rating:
4.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Noting everything was perfect . 5 star Historical location.. with 5 star employees..

Bo Reneè O. 
Rating:
5.0

Customer did not leave a comment.

QUINTON E P. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY DAEJIN V. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
4.0

The staff are 5 star! The turn-in process was a bit arduous if you don't have a cellphone. Having a cellphone is a must when you are dropping off the rental.

Shawn K. 
Rating:
5.0

Great Experience Thank You!!

donna R. 
Rating:
5.0

To continue their Award Winning and Professional Service @ Uhaul ( New Center / Detroit, MI.

KEVIN F. 
Rating:
4.0

Most of the personnel was nice and friendly. However, the return process needs to be improved. I rented two dolly's separate from my truck rental. However, I returned them at the same time. But I was charged $252 for the dolly's. I called to inquire about the charge. I was informed they are saying I kept the dolly's for 17 days. Which is not the case, I went inside to return the dolly's. I was told to put them back in the outside return bay (a small fenced in area in the center of the parking lot).

Naitro T. 
Rating:
5.0

Customer did not leave a comment.

Veneda S. 
Rating:
3.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Both people who helped me, the guy doing my checkout and the guy who received my retirement upon return, were nice, helpful and personable.

Robert O. 
Rating:
5.0

Overall rating A+++

ANDREA W. 
Rating:
5.0

Customer did not leave a comment.

TANJANIQUE J. 
Rating:
5.0

EXCELLENT SERVICE...THANKS

Foster W. 
Rating:
5.0

Customer did not leave a comment.

LIGIA A. 
Rating:
5.0

More friendliness, from employees, more welcoming with a smile

Herman S. 
Rating:
2.0

At the start when the online account wasn't recognizing that I was at the Baltimore uhaul location and I asked a worker for help the answer I got was that I'd have to rent another one entirely. That was the extent of the help. Eventually the account worked with another phone. When I found and unlocked the van - The rear bumper of van was damaged prior to pick up. On an angle that no weight could be put on it- while getting out or loading the van. There was about a 20 minute wait for selfie verification over the website. Besides that it worked and I was able to get the job done. I will look to a competitor tho next time I move or if a friend asks my opinion.

JOSHUA TIMOTHY B. 
Rating:
5.0

Exceptional service!! I just wish the service was a bit faster, there was a short delay when returning the truck I had to go outside to let the worker know my return is waiting to be processed, he told me he processed it 8 minutes before. He must've resent something on the device and it worked that time.

Nina J. 
Rating:
5.0

Customer did not leave a comment.

Thysha F. 
Rating:
1.0

The van was not ready at 10am. I was told it had just been towed in and it appeared someone had been living in it. It was on empty. I waited and finally decided to help the guy clean it out. I swept and sprayed out the back and cleaned the windows and mirrors while he cleaned the drivers area. It stank and was still very dirty. I finally got on the road after 11am. I returned the vehicle promptly the next day as agreed in the contract and with a quarter tank of fuel. The kid that inspected the vehicle charged me the cleaning fee and was rude. I complained to the manager that I should not have to pay the cleaning fee and that I was told I would get a fuel credit. My contract stated that I had 100 miles. He then printed a new receipt with a reduced amount, so I left. I have 3 (three) charges on my account now for the same rental: $97.52 from 4/10 $56.76 from 4/11 and lastly $104.28 from 4/11 (adjusted receipt) I have disputed these charges with my bank and will never do business here again. $260 for a busted up, stinky van that I had to clean myself and then terrible customer service AND being overcharged? Uhaul you need to fix this.

Daniel S. 
Rating:
5.0

Great staff easy in easy out

Vincent M. 
Rating:
4.0

Customer did not leave a comment.

DIANE G.  |  Overall Experience 
Rating:
5.0

I appreciate the convenience and professional support from the staff at this location. Best ever

Marijuana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorretta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KWASI H.  |  First Impressions 
Rating:
1.0

All of a sudden hours changed for storage. Picked up uhaul truck 3/21 and the dark skin stocky guy made me walk all the way across the street to retrieve truck instead of him getting it like he suppose to and he didn't evaluate the truck nor the gas til I told him to. Gas was less that 3/8. When I went to return my storage card he seen me go in and out of office looking for staff and he stay in a uhaul truck textn. I walked up to the truck he was in and he just took the card and continued textn instead of taking me inside the building to get closing statement of storage. He was lazy and unprofessional. I will never use this facility again.

Lamar B.  |  Overall Experience 
Rating:
5.0

Daniel at the register was very kind and helpful. He went above and beyond to make sure I was taken care of. Thank you!

Kathryn R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margot E.  |  Overall Experience 
Rating:
4.0

The elevator process of having only 1 needs some thought. Can make the whole coming & going wait time stressful !

IVY S.  |  First Impressions 
Rating:
1.0

The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn’t recommend anyone to go to that location. Horrible experience.

Dorthea T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies. 👍🏾👍🏾👍🏾

Kenneth G.  |  First Impressions 
Rating:
5.0

So far everything was great using this facility. The desk clerk was wonderful and very professional. Every thing met up to my expectations. Thank you.

Marijuana W.  |  First Impressions 
Rating:
5.0

Convenient, clean, and the staff was always courteous and helpful.

SHANIKA C.  |  Overall Experience 
Rating:
4.0

I would use this location in the future. Only potential issue were some long wait times on the phone to make monthly unit payments, but that is understandable when things are busy during certain times of the day and week.

aaron w.  |  Overall Experience 
Rating:
1.0

I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.

Willie G.  |  First Impressions 
Rating:
5.0

I was unable to apply my free month of storage coupon during the online move-in process.

Philip D.  |  Online Move In 
Rating:
5.0

When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!

Salena N.  |  First Impressions 
Rating:
5.0

Great location and super convenient.

Kay S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tianna J.  |  Overall Experience 
Rating:
4.0

Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.

Tina V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zena M.  |  First Impressions 
Rating:
5.0

Very convenient

Lilliana R.  |  Overall Experience 
Rating:
5.0

Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

KIMBERLY J.  |  First Impressions 
Rating:
3.0

The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It’s never fully staffed. It’s always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can’t use the stairs! Do better.

Delynea B.  |  Overall Experience 
Rating:
5.0

No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.

Burke F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desean J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BAAQARKAMAU E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA M.  |  First Impressions 
Rating:
2.0

Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).

Gianni F.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jason W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina B.  |  First Impressions 
Rating:
5.0

Steve was super helpful

Peter D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cari W.  |  Overall Experience 
Rating:
1.0

Power was out at the storeage site

dwight S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marquita N.  |  Overall Experience 
Rating:
5.0

Great customer service every visit.

Tyra T.  |  Overall Experience 
Rating:
4.0

Steve singer helped me and he was very knowledgeable and helpful throughout my experience

Camara C.  |  First Impressions 
Rating:
1.0

Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1.5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.

Gianni F.  |  First Impressions 
Rating:
5.0

Staff was very helpful and kind. Easy to load in and out

Kyle D.  |  Overall Experience 
Rating:
3.0

I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 😲😂🤣😂/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.

Tony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindajoyce R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montrice D.  |  First Impressions 
Rating:
3.0

I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...

Alexa B.  |  First Impressions 
Rating:
4.0

Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.

Bethany B.  |  Overall Experience 
Rating:
3.0

alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.

Amitosh S.  |  First Impressions 
Rating:
5.0

This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.

Johnny l.  |  First Impressions 
Rating:
5.0

Great and very helpful from management to everyone I came across!

BRITTANY L.  |  Overall Experience 
Rating:
4.0

When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.

Sandra L S.  |  Overall Experience 
Rating:
4.0

thank you

Uraina F.  |  First Impressions 
Rating:
3.0

The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SETH M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.

VIOLA LYNN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  Overall Experience 
Rating:
4.0

I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!

Sandra L S.  |  First Impressions 
Rating:
5.0

Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.

Hussien L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KATHY H.  |  Overall Experience 
Rating:
5.0

My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I’m disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don’t worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114.00 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .

Jammie F.  |  Overall Experience 
Rating:
5.0

This facility is great and the workers are awesome.

Tiffany C.  |  First Impressions 
Rating:
4.0

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

Cynthia C.  |  First Impressions 
Rating:
1.0

Management was super difficult to work with!

allison B.  |  Overall Experience 
Rating:
4.0

The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.

Christina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chynaarzena H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elaine F.  |  First Impressions 
Rating:
5.0

Worked with me through some tough times. Excellent, caring, genuine staff.

Robert S.  |  Overall Experience 
Rating:
1.0

You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in business

ERIC T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa P.  |  Overall Experience 
Rating:
5.0

Great great place

KEVIN H.  |  Overall Experience 
Rating:
5.0

Staff was very friendly & helpful, so far so good.

bobby s.  |  First Impressions 
Rating:
4.0

The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.

Chris l.  |  Overall Experience 
Rating:
5.0

Very well mannered nice polite and very organized...

Karriena H.  |  First Impressions 
Rating:
3.0

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

Lissa P.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Thanks again!

LEAH W.  |  Overall Experience 
Rating:
3.0

Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.

Reginald B.  |  First Impressions 
Rating:
5.0

Great service!

patrice p.  |  Overall Experience 
Rating:
1.0

I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.

Catrenia P.  |  First Impressions 
Rating:
5.0

Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!

daniel W.  |  First Impressions 
Rating:
5.0

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

Linnette E.  |  First Impressions 
Rating:
5.0

I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be Back

Na'tezha p.  |  Overall Experience 
Rating:
5.0

Reps are friendly and helpful. Facility is well maintained and clean.

Kimberly H.  |  First Impressions 
Rating:
5.0

Excellent teamwork

Clarence V.  |  Overall Experience 
Rating:
5.0

With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Anita P.  |  Overall Experience 
Rating:
1.0

Not enough help and elevator issues too many times

Nerissa I.  |  Overall Experience 
Rating:
5.0

Great service

Alma P.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

carissa l.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. Reliable truck.

TERRY J.  |  First Impressions 
Rating:
5.0

Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Barry T.  |  First Impressions 
Rating:
5.0

Your staff was very friendly and helpful

Josephine F.  |  Overall Experience 
Rating:
3.0

No comments

ANTONIO W.  |  Overall Experience 
Rating:
5.0

This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

Kathryn L.  |  Overall Experience 
Rating:
5.0

Very pleasant experience I was completely satisfied

TAMIKA E.  |  Overall Experience 
Rating:
5.0

I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

ranell b.  |  Overall Experience 
Rating:
5.0

except for the elevator

Betty H.  |  First Impressions 
Rating:
5.0

Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Garcia M.  |  Overall Experience 
Rating:
5.0

Fix the gap in the elevator please

Ericka D.  |  Overall Experience 
Rating:
5.0

Thank you!

joseph H.  |  Overall Experience 
Rating:
5.0

It was nice working with the friendly and knowledgeable staff.

ELLORIE S.  |  Overall Experience 
Rating:
5.0

Very good facility

Blaine D.  |  Overall Experience 
Rating:
5.0

Great service perfect for my storage needs.

Noelle G.  |  Overall Experience 
Rating:
5.0

Good service

GRAYLING R.  |  First Impressions 
Rating:
5.0

The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

samantha d.  |  First Impressions 
Rating:
5.0

Thanks for being flexible / allowing me to consolidate my two storage spaces

joseph H.  |  Overall Experience 
Rating:
4.0

Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

Elizabeth T.  |  Overall Experience 
Rating:
4.0

was satisfied with my overall experience.

CHRISTOPHER N.  |  Overall Experience 
Rating:
5.0

Daniel was excellent

David S.  |  First Impressions 
Rating:
2.0

Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

April R.  |  First Impressions 
Rating:
5.0

Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Alisa B.  |  Overall Experience 
Rating:
2.0

Amazing how only one person would actually help customers.

Jayme B.  |  First Impressions 
Rating:
1.0

Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Cynthia A.  |  Overall Experience 
Rating:
5.0

Great staff, very knowledgeable, polite and helpful.

Donnis B.  |  First Impressions 
Rating:
5.0

Very friendly

Cynthia R.  |  Overall Experience 
Rating:
3.0

My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Versa W.  |  First Impressions 
Rating:
5.0

Very professional. Very clean

Jeffrey S.  |  First Impressions 
Rating:
5.0

Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Courtney T.  |  First Impressions 
Rating:
4.0

Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Zehra H.  |  First Impressions 
Rating:
1.0

Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

Donna C.  |  First Impressions 
Rating:
4.0

Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

carissa l.  |  First Impressions 
Rating:
4.0

Staff is pleasant and helpful.

marcus m.  |  Overall Experience 
Rating:
5.0

it was a pleasant experience!

Kenneth D.  |  Overall Experience 
Rating:
3.0

Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

MICHAEL L.  |  Overall Experience 
Rating:
1.0

No team work or respect for time

kyra e.  |  First Impressions 
Rating:
5.0

Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

PELECIA P.  |  Overall Experience 
Rating:
5.0

Great experience, the staff was excellent.

Pamela R.  |  Overall Experience 
Rating:
5.0

the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Antheny W.  |  First Impressions 
Rating:
5.0

Clean and secure. Great customer service.

Pablo B.  |  First Impressions 
Rating:
5.0

I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Marie V.  |  Overall Experience 
Rating:
4.0

It is very convenient to Wayne State. Great for summer storage.

Stacy R.  |  Overall Experience 
Rating:
4.0

I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

Samantha B.  |  Overall Experience 
Rating:
4.0

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

DAVID T.  |  First Impressions 
Rating:
1.0

Didn't have the unit I reserved available as quoted.

JERMAIN J.  |  Reservation 
Rating:
4.0

The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

meaghan m.  |  Overall Experience 
Rating:
2.0

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

ernest w.  |  Reservation 
Rating:
4.0

U-Haul service was good. I rate it 4 stars.

latricia r.  |  Reservation 
Rating:
5.0

Very knowledgeable.

CHERYL C.  |  Overall Experience 
Rating:
4.0

Very Great Customer Service Thank you very much

Christopher M.  |  Reservation 
Rating:
4.0

Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

alex c.  |  Overall Experience 
Rating:
5.0

Superb facility, just didn't require stoage any longer.

Raymond C.  |  Overall Experience 
Rating:
1.0

U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

AZAD G.  |  Overall Experience 
Rating:
4.0

Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Samantha B.  |  Reservation 
Rating:
4.0

I'd recommend this facility to anyone who has storage needs.

Cana O.  |  Overall Experience 
Rating:
2.0

The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Frank P.  |  Reservation 
Rating:
5.0

Great professional

aletha s.  |  Reservation 
No reviews have been submitted for this location.

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