Customer Reviews for U-Haul Moving & Storage of New Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Center

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Carolyn M. on

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Additional staff this is a very busy site.

Desa B. on

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Betuel C. on

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Kristy M. on

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phyllis j. on

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Sarah D. on

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When I arrived there were several people waiting and only two sales representatives, and the same employees at the counter also had to take their respective clients outside to pick up the vehicle. Maybe have another employee assigned to going outside to retrieve the vehicle to make the line move quicker.

michael a. on

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Phyllis K. on

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Always satisfied and continue to return

edward m. on

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JOSHUA B. on

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The guy who walked me back to the storage area and showed me how to use the elevator and check in/our system was very professional and helpful. He’s doing a great job.

PATRICK B. on

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Michael I. on

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This was the worst experience I’ve ever had from any company in my entire life, and I’ll never do business with U-haul again!! I reserved a 26 foot truckl, and got 20 foot truck when I arrived.. called 7 mile Vandyke location as was told they had 26 foot truck and I rushed there before they closed and they had no truck.. I ended up reserving truck back at original location which was 20 foot truck.. in closing my move was delayed by two hours, and 3 hours increase in moving time. Never again will I use U-Haul!!!!!!

Teresa P. on

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Great service from the staff at the location!

CHRISTINE D. on

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JESSE R. on

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Your employees and customer service are great, but your truck booking system and card security access system needs serious improvement. Faulty security cards and having a truck for which I had a confirmed reservation overbooked, cost me an extra hour in moving fee totaling $75.

JOSEPH S. on

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I reserved a truck for 12p and when I showed up it was not there they had nothing available. Was told at 1230p it was 'on its way back' to come back in an hour. Came back at 2p and it still was not there. Was told they were overbooked. What is the point of having a reservation system if they're just going to overbook and not have a truck available. They luckily ended up having one bigger truck available to give me then tried to charge me the rate for the bigger truck. Excuse me no are you a person why would you think this is okay? Extremely dissatisfied U-Haul would allow reservations for equipment that isn't available.

Constance A. on

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Just keep doing what you are doing. Service was great.

Jo Ann A. on

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Nothing

Charles D. on

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LTAYNA T. on

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Staff is super nice and helpful

Scott C. on

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TOSHIA D. on

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joseph h. on

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Alexander Watts was very helpful and explained everything perfectly to me in layman's terms. Overall, the service at this location was outstanding.

GLEN H. on

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Courteous and professional

Luther M. on

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Susan T. on

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Recently I rented a cargo van for a move a few hundred miles away. The customer service was great and all the employees were really friendly. The equipment and facility, spotless. I highly recommend this location.

Thomas S. on

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Great service, friendly staff. 5/5

Larry d. on

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I don't know what you can do to improve this location but the Joy Road location needs a whole lot of improvement I would never recommend anyone to the Joy Road U-Haul service thank you very much for being able to accommodate us due to the error of Joy Road location it really sent my blood pressure through the roof to get a last minute call that they couldn't accommodate us and the Baltimore location really was a blessing to have the 26-foot truck that we need it thank you thank you thank you

patrick b. on

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Waited too long for service both renting and returning the vehicle. More help may be needed or workers could step up and assist the agent.

monique t. on

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Clifford J. on

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MICHELLE R. on

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Billy S. on

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Zachary E. on

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Kia C. on

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The young man at the desk was very thorough and explained all of the charges. Equipment was new and clean. This was the easiest part of my moving experience. Thanks!

Jerome J. on

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Get more employees like Clarence, he was Great!! ;-)

garrett p. on

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Very professional customer service oriented over the phone, during pick up and drop off.

Thomas D. on

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charles h. on

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There needs to be a clear and concise explanation of the bill. Insurance was added without my request. I would have added Insurance anyway however I felt as though it was required. I wasn't sure until I asked specifically when he told me it wasn't. The problem comes in with this issue because I paid the bill before that was understood. In other words I could have very well prefered not to add the insurance. The decision feels like it was taken from me.

JOSEPH H. on

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Check glovebox for trash

Fredinand P. on

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The after hours drop off process was not well explained and caused me to call the location several times the next day to assure that I would be charged properly.

Ryan S. on

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Mahpara K. on

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CASSANDRA W. on

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jessica h. on

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Awesome experience. Great equipment and staff. In and out quickly for pick up and drop off.

Christopher W. on

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Byron D. on

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JON M. on

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MARISOL C. on

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Marion L. on

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Melissa M. on

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Lester B. on

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VERNON G. on

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The Staff at the 899 W. Baltimore location is "Excellent!" These gentlemen continually impress me with their professionalism, courteous behavior, and prompt, engaging service! The only way to improve service for other customers would be to Clone the staff and send them to other locations.

PATRICIA A. on

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Everything was great

tricia h. on

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Given wrong information and it cost me an extra day. Don't use the drop off options they charge you and rerent the truck and equipment.

Derryck F. on

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MELINDA A. on

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I love the service and team at this location. I am always treated excellent.

Peter F. on

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Everything worked out. Well-organized. The truck was great and did the job perfectly. Helpful people. Thanks!

Annette R. on

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William A. on

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Monica D. on

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Michael S. on

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STEVE J. on

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Actually hold a reservation when it’s made. Luckily another truck was available when I came to pick the one “reserved” for me. Other than that everything was great.

JENNA M. on

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Couldn't have asked for a better experience with this UHaul facility. I had my belongings in storage for 10 months without a single issue until just recently, and as soon as it was brought to the attention of the staff, they worked quickly to make sure I was taken care of. Thank you!!

Terry C. on

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William A. on

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Barbara R. on

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The service was great and very professional the guys was polite and didn't have me standing around waiting on them they were on point, a very satisfied experience.

TONYA m. on

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andrea l. on

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Viktoriya B. on

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Roslyn B. on

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The staff was friendly and helpful. I appreciate the managers recommending the extra insurance. The twenty eight dollars was well worth the peace of mind. Loved the experience we are a non profit in downtown Détroit catering to the homeless population. We use rental trucks frequently and have never been more satisfied.

karla w. on

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Steven did a great job. He knows his job well, he's fast and pays attention to the little details that make a really big difference. The team at the store was also very helpful when I had to return to the store an hour later... Because I left my personal dolly and bungee cords in the back of the truck. Thank you guys!

Patrick n. on

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PEGGIE A. on

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Ausom!

Butler B. on

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Clarence P. on

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JAMES C. on

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We had applied over the phone to reserve a UHAUL truck from the site where we ultimately rented the vehicle. However, when we first arrived, we were told that our reservation was at another site, which turned out to be a convience store and gas station with perhaps 3 or 4 trucks. They were unable to complete our rental agreement on the computer, unless we paid cash. That charge was $100 over the price quoted by the phone agent who had supposedly booked us as asked. We canceled that application. It appeared to be a very shady business, unlike any UHAUL store I had previously used. We called the UHAUL operator and explained the situation. We asked to rent the same truck originally requested at the store initially requested, which was closest to my son's apartment. That store was clean, well staffed, and had all the usual equipment which I have come to expect of your stores. They were friendly, professional, and they had us on the road in 10 minutes. I wish we had been able to work with that store from the beginning, as we had requested.

Robert C. on

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Solomon S. on

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Great service friendly people good help ....five star place...

Stephen D. on

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Staff was second to none. Absolute professionals. Best of the best- best customer service I've had in the entire city of Detroit in the past three years. Wish these guys ran the city...

Derek T. on

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Danuta O. on

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Lyn M. on

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Michael D. on

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DELICA R. on

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William N. on

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Everything was just fine

SCOTT K. on

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Branden C. on

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Don't use the online site to pay for your truck. It never works and you still have to show or give your card number to csr.

JOSHUA J. on

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Steven S. on

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This was by far the most disturbing experience I've had with a uhaul vehicle. The vehicle smelled absolutely disgusting. When I parked the vehicle to begin loading my furniture it quickly became surrounded by hundreds of tiny flees. These flees then proceeded to follow the uhaul as I drove to my new address. It was so bad in fact that I had to park about 30 feet from my new home to make sure no swarms of bugs followed me into my new apartment. This location has been solid in the past but this was, in my opinion, completely horrible. if I had the patience, I would argue the receipt as I don't believe anyone should have to pay to rent the vehicle I was provided with.

David p. on

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I can't remember the name of the uhaul representative I spoke to when I arrived, but he was very professional, courteous, and quick. I picked up my truck at 10 am on Monday the 28th.

BARBARA P. on

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Can't improve on perfection. Clarence Vicent and his team are the best! They understand the client's need and bend over backwards to accommodate. 10 stars to Clarence Vicent who has delivered exceptional service to our organization. I would recommend a raise in salary!!!!!

James V. on

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George T. on

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Sorry I can't help with a suggestion because this site and the people were fantastic. Friendly and competent.

Niki T. on

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SAMUEL F. on

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Stanley F. on

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SAGAR P. on

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lower the price per mileage.

Gary C. on

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Caroline D. on

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Carol W. on

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Imad S. on

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Although my experience started off at a bad one at a different location that wasted my time and was frustrating at michigan ave near lonyo in Detroit. However, customer service were able to redeem their reputation by providing me a great service at the Baltimore location in Detroit. The guys there were outstanding...thank you so much??????

Tessa W. on

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allyson s. on

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very cool historic location

Alice C. on

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Staff was professional and helpful. All information was correct on computer.

Raymond J. on

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BISHOP Y. on

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none

Ricardo N. on

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Everything was excellent, from pickup to drop off.

Shaunne W. on

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The staff were very nice and very helpful, I'd highly recommend this location!

THEODOTO R. on

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Nice people both here in Detroit and in road island good service and quick service.

PATRICK B. on

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Great group working that location. Service is always top notch; quick, upbeat, happy bunch of guys. Great job!

Geoffrey N. on

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Nothing to add

Anke E. on

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Clarence Vincent III went above and beyond in service. He is smart and polite and helpful. He is an excellent General Manager.

Kenisha H. on

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Joey K. on

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Marcus M. on

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Mark M. on

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Keep doing what you are doing.

Ashok S. on

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Dropped off the trailer and didn't really speak to anyone. The website didn't work when I tried to check out. Another fail on the website. The lady on the phone that helped me was great however.

Andre L. on

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Hannah M. on

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Beautiful space!

Mitchell O. on

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I had a great experience and really like the New Center location. The staff was hard working and very professional. Steve was particularly excellent as he made my rental process efficient and enjoyable. I also love show room space and how you have maintained and highlighted some of its historic elements. Thank you for your investment in Detroit.

EUNICE S. on

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Very professional and accommodating!

george d. on

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SOS

Marilyn M. on

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Floyd S. on

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Saaiya L. on

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lee w. on

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Jamal H. on

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I did not like how I was treated and they give me a truck that I did not ask for the truck was nasty and they over charge me and I would like my money back I ask for a flat bed and reserved it on line I did not and the vehicle I had was nasty and I would like my money please I couldn't even do my move the truck kept staling out and cut off when I drive so please put my money back on my card thank you

James L. on

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CONSTANCE C. on

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John M. on

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They were responsible for providing trucks in good repair. Take that responsibility seriously.

Matthew W. on

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Jami P. on

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STEPHEN G. on

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FARAJALLAH A. on

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Excellent agents

bill h. on

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It was 1 hr long to get the van released,manager did not help new employee to sssist him on paper work,

Michelle H. on

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David D. on

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charlie g. on

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DAVID M. on

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Have repeat customers in computer to avoid having to register each visit all over again.

MATTHEW A. on

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Great Service Thanks Mike !!!!

Molly M on

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amazing customer service. Made my move so smooth

Molly M. on

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Robert S. on

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Lizbeth B. on

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brian h. on

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I was very satisfied customer service was excellent.

yasas N. on

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Zymelia S. on

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Thank you!

ANDRE H. on

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The whole staff was very friendly and helpful a big hand up to Steven he really took good care of my needs I would highly recommend this location to anyone looking to come one place for all your moving needs thanks again Steve and staff

Jonathan R. on

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Allen P. on

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RAYETTA D. on

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Be more considerate of the customer's safety and convenience by providing equipment that is well maintained,up to date, and not rusted out with loose parts.

alan w. on

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The young Gentleman met us in the yard upon arrival, checked out the truck and the parameters of the contract , did a quick inspection and sent us on our way. There was no need to even enter the building. A very pleasant way of doing business. Don't loose this young man.

Leigh Ann U. on

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I've never had a bad experience at this location. Whoever is responsible for hiring has done an incredible job at staffing this location with friendly, helpful and capable employees.

Mark G. on

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Latasha H. on

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All the staff were great. They were helpful and assured that i was very well taken care of. They made me feel like I was VIP.

Adrian L. on

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David D. on

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Joan W. on

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I was very grateful to have the truck available on the date I needed. thanks.

Anton S. on

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Great service!

David K. on

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Customer service was again superb. The model used should be used for other businesses. Thank you again.

Yohonn M on

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Clean location, friendly and helpful staff. Great truck rental and unit rental experience!!!!!

Guyler T. on

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Good group of young men working at the site.

Zachary O. on

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Ronald H. on

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This was a busy place on a Saturday afternoon! My vehicle got blocked in, so it took me about 20 minutes to get out, but all in all, a good experience. They promptly returned a credit for a utility dolly that I didn't receive or want, that the pick up location had wrongly put on the contract. Thank you!

Valencia B. on

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Nothing. Everything was great.

David G. on

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Very easy to get to.

YOHONN M. on

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JAMES C. on

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ANTHONY W. on

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I did have a minor problem with my service. I want to pay cash for my rental, but the computer system was down at the time when I returned the vehicle.Matter of fact, the last time I returned a vehicle, the computer system was down. I told the representative to inform me when the system was working , but they went ahead and charged the rental to my credit card. They could have at least called me to asked if that form of payment is what i wanted to use.

Alex P. on

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TOSHIA D. on

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PAUL T. on

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Diane W. on

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Todd S. on

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Solid store and employees. Repeat customer for the past couple years and future business to come.

CHARLI F. on

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Great customer service

THOMAS G. on

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Anne M. on

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I am highly impressed with Steven Garrett at this location. This young man was diligent in addressing my needs and apologetic for all the inconvenience I suffered in the process. He is definitely an asset! Customer service skills were above average. Due to him and his attention to my concerns, I will recommend U-haul services to anyone who will listen and I will be using U-haul services again if ever the need arise. I cannot thank him enough!

GREGORY G. on

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Melissa V. on

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Staff was extremely helpful and attentive. The facilities were clean/interesting/impressive. Dropping off was made extremely easy and convenient for me. Perhaps if more parking spaces for people leaving their cars for the day was available that would be helpful.

Alexandra T. on

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The truck ramp was unable to be pulled out and we had to use metal shears to get it unstuck

KRISTOPHER D. on

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Tnisha C. on

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salam r on

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Way understaffed and the elevator was broken. My experience was so bad I did not feel like it would be an adequate place to store my items so I returned my storage unit and moved to another location.

Alain R. on

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LAMAR E. on

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We were give a damaged large dent in the bumper van to drive around for 30 days delivering for company. We should have been give a dent free van being that we were doing to do delivery for the company and because we have rented a van for the last 90 days.

EMMA T. on

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Was expecting this to be hard but it was very easy, thank you!

Gautam G. on

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Steering quality was not up to mark

APRIL S. on

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The power steering was broken! Have you ever tried to pull into a bay or driveway with a loaded truck? Impossible! Horrible...had to walk an extra 100 feet at the moving location to unload. The strap for the ramp was not there. So pulling out the ramp almost broke my hand twice! I told the guys at the location and he acted like it didn't matter. More interested in getting my number than the horrible experience i had.

ALBERT S. on

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Absolutely excellent experience from start to finish, from the employees at the Uhaul location and the moving helpers. I was very fortunate that one of the members of the Uhaul staff (Barry) was able to attach my car trailer to the truck.

Eli S. on

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Tracy P. on

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anita m. on

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It was busy at the location but Steve was efficient, professional, and friendly! Will definitely use this office again for my in-town uhaul needs!

Ashley C. on

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Th floor of the Van was completely soaked and ruined the items we were moving. We would have appreciated a warning that the floor might be wet so we would know to put plastic or towels down. Other than the wet floor and ruined items, the customer service was great and everyone was friendly.

TANIEKA B. on

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I am a very satisfied customer of Uhaul. The Uhaul location exceeded my expectations and I will definitely use this location again if the opportunity presents itself.

Thy H. on

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by far the best haul location and in a historic building! twice we've used them and they always deliver excellent prompt service and equipment.

Betsy B. on

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Aditya S. on

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victor s. on

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Diane J. on

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ERIC M. on

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MICHAEL C. on

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Kirsten B. on

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I love the Baltimore St. U-Haul! This location has excellent customer service and is very laid back but competent, helpful, and friendly. U-Haul has the best prices for truck rentals and their pick up and drop off system is super easy and flexible.

Boratha T. on

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Staff were very knowledgeable and friendly. Straightforward renting process.

OSAMA I. on

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Awesome customer service!

JAMES T. on

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charles c. on

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Best customer service Ever!!! They run that place like an indy pit crew Service so fast i had to duck

STANLEY G. on

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Molly M. on

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The staff at this location were above and beyond helpful and supportive. The quality of their customer services is far superior to other locations I've used in the past and honestly, the quality of the service at this location is something that is hard to find these days.

Sean M. on

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JAMES W. on

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Donald C. on

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At the pick up, and drop off I experienced great service that was very friendly and professional! I will definitely use both locations again!

IYSHA G. on

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clifford f. on

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associates were very knowledgeable, professional, speedy to serve, and got me my vehicle, with paper work , quickly, excellent customer service.

HANNAH H. on

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Maribel G. on

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Lilly J. on

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Curtis H. on

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Friendliest staff. Awesome experience. Should have multiple employees of the month.

Donald A. on

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This was my preferred location but I was asked to switch it to the Joy Road location (8222 Joy Rd, Detroit, MI). When I arrived at Joy Rd, no one was there and no one answered. After 3 phone calls, I was able to switch it back to the preferred location. The 899 Baltimore st, Detroit, MI was great but the process before hand was a hassle and very inconvenient.

DAVID K. on

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Customer service was awesome inside and outside. When I return the rental the CSR received me with the ultimate excellent service. The equipment was clean and functional. I appreciate there commitment to quality customer service. I would recommend them as a model to teach customer service to other industries/ companies. These guys love what they do as an assignment not just a job. Thank You U-Haul.

matt m. on

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Very Professional

Ryan H. on

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Perfect experience...quick and professional. Got in, got my truck, did my thing, got it back to the shop.... no hassle. Thanks!

ROBERT S. on

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Employee need to be trained better . Employee didn't and couldn't help me with my return . But tell me to come back tomorrow to speak with mgr. I call mgr. Cell phone and get everything handle still of him picking up phone. Very frustrated with my service

Jessica G. on

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Jonathan H. on

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Moses E. on

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Alexandra T. on

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Bob R. on

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Great service!

Melvin S. on

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The only problem I had was the padlock wouldn't open

Jamar J. on

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Everything was great this time! The process of getting the UHAUL was fast. The time before this, it took a very long time. The guy at the desk was friendly, well spoken, and helpful.

Caliente M. on

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Charles M on

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Very clean, friendly knowledgeable staff

RONALD C. on

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Great crew! Excellent customer service. They were able to accommodate me at the last minute. Very patient and great problem solving skills!

Guyler T. on

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Greesim L. on

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Elyse S. on

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Self Pick Up was easy. When I pulled up to return the equipment a gentleman was waiting and quickly scanned me in and I was on my way.

Jamie K. on

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Allen went out of his way to help us and made us feel welcome in our new city!

Pamela R. on

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shantice s. on

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The crew at this location is very helpful and patient and professional. Thank you, Shantice.

Tim H. on

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LURETHA H. on

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Leonard S. on

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wenonah a. on

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you did a great job with the reservation it was easy

PORCHEA E. on

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Everything was good i love the green room where you leave things what you think is trash but others think it treasure

Jackworth S. on

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Babarinde O. on

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veronica h. on

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I have rented many U-hauls and never knew this location existed. I was totally impressed with the facility, even prior to going inside. I will NEVER rent from another location, other than W. Baltimore, in Detroit, MI. Even the staff was more professional than ANY U-haul location I've ever dealt with.....I was thoroughly satisfied spending my hard-earned money on a truck rental and dealing with the staff at this location. As a retired Supervisory Officer for Federal Officers (32 years), I know most people only want to address negative experiences and loved and thought it so nice when I obtained positive letters of experiences. Please pass on my positive experience with the staff at this location. AWESOME EXPERIENCE!!

Lisa N. on

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Great rates, excellent customer service. Would definitely rent equipment from here again!

PATRICIA D. on

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Customer did not leave a comment.

PAUL B. on

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Always a smooth and pleasant transaction at the Baltimore street location

CHRISTINE B. on

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Customer did not leave a comment.

PHILIP C. on

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The overall experience was great. Everyone I dealt with was friendly, knowledgeable and professional.

DORTHEA B. on

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While the equipment was clean and well maintained, all of the required equipment was not present. Specifically, the key to use the lock on the back of the truck. Because the key to the lock was not provided, we were not assured of the safety of our belongings in the truck which forced us to return the truck early.

CARLOLYN C. on

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Just keep up the good work

CURTIS C. on

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TERRY D. on

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TERRY A. on

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Everyone was great.

STACEY W. on

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Randy C. on

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Victoria S. on

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charles c. on

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Ashely G. on

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Shashwat M. on

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Excellent and very friendly staff

jalyn b. on

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As a first time customer, I feel the return process was not thoroughly explained to me (and I returned after hours).

Kevan C. on

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Very friendly and informed staff to deal with.

Donald W. on

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Very professional staff

donovan m. on

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Excellent customer service and equipment. There doing everything correct. I must mention clean the bathrooms were.

Serina M. on

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Customer did not leave a comment.

Lorraine D on

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The Uhaul ubox was still bolted closed when I picked it up. The staff was friendly and informative and they were very fast and efficient with their service

Leonard M. on

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PEGGY A. on

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Akima P. on

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Everyone & everything was excellent. Very professional & welcoming. Will definitely recommend & use U-Haul again. Thank you

ALIVIA Z. on

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DeSeana P. on

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The customer service was excellent they were very helpful and the process was quick.

carol g on

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Excellent and the service provided, was very good. I am happy with the service.

GLORIA P. on

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Very professional

Michael D. on

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Customer did not leave a comment.

Matthew B. on

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LaShayla M. on

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Mary S. on

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I was very pleased with the service and equipment. No complaints.

Susie C. on

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FRANCINA E. on

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Rachel C. on

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Nothing

kia l on

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I was very impressed. Even the hallways smell pleasant.

Clarence v. on

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Great service very professional set up

JAMES d. on

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Excellent customer service at checkin and throughout process; none better.

KLONI T on

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The staff was very helpful and attentive to my needs. Would definitely recommend this location to my fellow associates.

Anushka M. on

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The wait time was long and no one acknowledged us when we walked in to pick up the uhaul.

RALPH D. on

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The employees was very helpful and nice.

Jessica P. on

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Customer did not leave a comment.

CHRISTINE D. on

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DEANDRE H. on

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Customer did not leave a comment.

david g. on

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Nice and friendly service and good layout of premises

Kendall D. on

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This location had the cleanest trucks I had ever seen. Vincent and Steven were the best!!!. Great experience!!!!!

LAKENYA c. on

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Customer did not leave a comment.

Beverly C on

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The service i received was top notch, thank you Steve Garrett!

Richard P. on

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I have used this location on multiple occasions and never had an issue today. I was informed my rental truck was still not returned, yet it was, and when I called the store to rectify the problem I encountered a woman employee on the phone who did not identify herself and when I asked if she was at the curtain location she responded, "you're the one who called here, what do you think?" This took place around 2:00pm on Sunday April 2, just in case someone within the company would like to know. I know I would if it was my company being represented like that

Brandon P. on

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The guy who was on the lot checking in trucks and cleaning them was amazing! He was super friendly and helpful!

Valricky H. on

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Great service every time!

Daniel B on

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Very nice facility and the staff was very helpful.

DWIGHT S. on

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staff was pleasant and helpful. I was able to get a truck late in the day. Returned the truck after hours - dropped the keys in the after box. Simple and easy. I will use this location again.

AL K. on

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The Detroit New Center location was perfect! I arrived 3 minutes before closing on a Friday night and the guys were courteous,friendly, and fast. It took me 5 minutes for them to inspect and disconnect the equipment and email me my receipt. This location is what I traditionally expect as to the level of service from a u haul store.

rhianna w. on

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Mary O. on

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Really appreciate the friendliness and helpfulness of the staff at this location.

michael k. on

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Tonya C. on

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Susan B. on

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Troy S. on

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Delores L. on

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nothing,all services were great

SAMUEL W. on

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The staff was excellent and very helpful. I would definitely rent from this location again.

MARY R. on

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Wonderful service. Employees were knowledgeable and quite helpful. Vehicle was out and ready for me when I arrived

KEVIN F. on

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Every visit to the Baltimore/Lodge Freeway Uhaul New Center Detroit, is honorable.

Danielle T. on

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More employees on the lot.

Cana O. on

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Customer did not leave a comment.

Cana O on

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Steven helped throughout the storing and moving process. He suggested that I use the boxes because the facility was completely full. I`d recommend this storage facility and the boxes to a friend.

sydney b. on

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Allan P. on

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Wonderful experience. Steven was great

Claudia C. on

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Customer did not leave a comment.

Daniel R. on

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Excellent experience. Truck was almost new and ran perfectly. Thank you.

Ben F on

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Fantastic manager. Helped me out when my reservation mis-matched with the storage stock available. Great job!

Lisa J. on

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Customer did not leave a comment.

donovan m. on

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This my third rental at this location in 2-years. The manager, Clarence and his team are very Customer Service Oriented. This is why I come back and refer others to this location.

HANNAH N. on

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Steve and the other gentleman that assisted me with my rental went above and beyond to make sure that I was getting the right deal for my move. This is my second time renting from this location and I will definitely be back again.

Ed S. on

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Customer did not leave a comment.

MYRA G. on

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zandra T. on

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Sam M. on

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Easy return. The person who checked me in made it a great experience.

BISHOP Y on

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Description of service was slow, however the service was excellent.

DONNA D on

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Clarence and his team were phenomenal! Always willing to help and answer all questions and address any concerns. Best storage experience ever!

LEE B. on

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Dena W on

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The staff here is great!!

Cedric W. on

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marester t. on

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I received excellent service from the time I entered the building until the time i returned the van. I would recommend this location to anyone who may need this type of service.

DeLain B. on

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JONIQUE M. on

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TREVOR K. on

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ROBERT R on

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They did not have the size space that I had reserved but found a slightly larger one and made the finances work.

Greg D. on

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I've used this location on numerous occasions and always incredible service! Great people there! Greg (Detroit's Love Guru)

Vernon G. on

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Good Staff and Equipment,... I am a frequent Renter.

Ingrid C. on

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Everybody had been extremely helpful and really kind and nice. The only small issue we had was that the side door of the van did not completely open because it was broken - otherwise really great experience. Great people at this location !

Paulette B. on

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Daniel K. on

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REGINA M. on

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The person, whose name I cannot recall right now, who helped me check in and out was excellent! Great customer service!

MANMOHAN S. on

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Whittney B. on

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Very convenient location sandwiched in between a gas station around the corner and right of Main Street

CHRISTOPHER R. on

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karen w. on

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RAYMOND m. on

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Will be back

aminah a. on

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Customer did not leave a comment.

AWAD I. on

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Clarence was outstanding, clear in his explanation, walked me through U haul's procedures and made certain that I understood everything necessary for truck care, operation and safety. Thank You

LYDIA g. on

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Nothing

Vincent M. on

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Quick in and out service! Very professional! Every time that I use this location, I am never disappointed!

VICKY R. on

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Continue with the excellent customer-friendly personnel. They were professional, friendly and helpful.

Deborah C. on

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I was very pleased with the service I received and the staff even made sure I understood about the importance of signing for insurance and suggested a U-Haul vehicle that would be a better fit for the items I was interested in moving. Thanks for the service I received today!

Jaime N on

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The staff go above and beyond to help out customers. Thanks!

Vikki W. on

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The staff at this location are GREAT!!

john r. on

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Great work!

JAMAR T. on

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Customer did not leave a comment.

Vernon G. on

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The Van that I rented was clean but the left rear Hub-cap was missing, and the Plastic Cover at the base of the Rear-View Mirror (Inside) was loose. The Attendant was informed and noticed the issues, but did not indicate the issues on the Contract???

Olivia D. on

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Customer did not leave a comment.

JARRETT S. on

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Let the customer know they need to fill the gas back up before dropping it off. This was not communicated to us verbally and we didn't see it in the contract we signed and caused us to incur extra costs we hadn't budgeted for.

JANECA C. on

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Customer did not leave a comment.

CINDY D. on

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Every staff person that I came in contact witb was courteous & nice. I was flustered & somewhat frustrated. Mr Garrett & the others helped make a difficult situation much easier for me. Thanks guys!

MICHAEL M. on

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My experience was amazing. Treated well, efficiently, and kindly by all staff, and the truck was new!

Willie R. on

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Customer did not leave a comment.

Sofia C. on

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Excellent location and customer service. However, Inside the van it was wet, from melted snow. I had to put foam under my my cargo to protect it. The van also strongly smelled like cigarettes. Not good. Other than that, staff was friendly, and again, location was very good.

Fallon G. on

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Customer did not leave a comment.

Sonya B on

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My u-boxes door was busted open and some of my stuff was damaged The 3 young men that delivered and unloaded the box was great very nice

Jefferson R. on

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Very customer service oriented. Rented a cArgo trailer this week. Plan to rent space soon. Never considered the option until I experience the level of customers service provided to me.

Nathaniel W on

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Great job overall

gale r. on

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Thank you so much for your help with me moving up queen size bed I enjoyed my encounter with you huh thank you.

Tamyra B. on

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Tire traction was horrible,and i mean horrible.I know winters not an idea moving season,but nonetheless the traction was HORRIBLE.all the miles accumulated trying to get out the snow.....................4x4s..but yeah great location,great people...HORRIBLE traction..4x4s

THEOPHILUS W. on

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Keep up the good work , 5 stars. PS. Refill your pepper mints lol

STEPHEN C. on

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Customer did not leave a comment.

merneda h. on

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Customer did not leave a comment.

Jesse L on

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It was well kept and clean and secure

jayne s. on

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professional, kind and most helpful personnel

Willie W on

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Very well managed and staff is top notch

Steven H on

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Steven was very professional and treated us with the utmost respect. He made the experience pleasant and made us feel special. Thanks.

Audrey W. on

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More efficient notice on both pick up and drop off locations (both were changed). We were given less than 24 notice on each.

jihannh j. on

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Customer did not leave a comment.

ROBERT L. on

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Inside glass of cab dirty Head lights did not appear bright enough

SAMUEL F. on

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Customer did not leave a comment.

Jessica V. on

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Customer did not leave a comment.

mia S on

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Best experience I`ve had at a uhaul location

Mia S on

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Great customer service experience despite poor experience in Georgia

PEREZ J on

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They handled my questions, got me a storage unit, explained how it works, showed me the unit and I was ready to roll - AAAA+

ALEEA B on

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Was given the wrong size unit. From call ctr. No resolution was given for fault

SHAUANNA W on

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Excellent!

DAMON G on

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The ceiling directly over my unit a hole in it

LAWANA H on

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This is by far the best and most secure U-haul facility I have ever seen and I`ve been to a lot. Smells great, the GM Clarence is a very professional young man. Great staff too!!!

CARLITA W on

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Keep up the good job

MARCUS M on

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I spoke on the phone to a few call center employees who gave me wrong information. After deciding to go in to speak to someone, I was very impressed by how helpful the manager was.

DAVID S on

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The security was a little intense, but nice to see that it was there

LOVIE L D on

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Professional staff with excellent customer-service skills!

REGINALD H on

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I never rented a storage space before. I had no idea it would be that simple and convient . Thanks U- Haul

LISA M on

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The crew at Uhaul were the greatest, always polite and willing to help in any way.

CHELSEA W on

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Steve took his time to explain the whole 9 yards treat me with respect. Tracy was so thoughtful thorough when giving me a tour of the unit building.

THERESA C on

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Have more staff available to assist customers during busy hours of the week.

ERICA L on

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Tracy the manager and also the General Manager of this facility are extremely helpful. This branches leadership is phenomenal!

EMORY B on

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It was excellent service

SHAMMIRA J on

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Customer service completely messed up my reservations. They changed my pick up location, screwed up my storage reservation, but Steven the manager and Steven the employee took great care of me.

ROBERT M on

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I really like who checked me in.He was very helpful and thorough. His name is Clarence Vicent III

BARBARA E on

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The young lady working the was rude and impatient. She almost out you a customer.

TONISHA M on

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Thank you Thank you Thank you, Great staff

Brenda A on

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Tracy, Clarence and the staff at the Baltimore St, Detroit location are top notch! Super friendly, helpful and goes well above and beyond - such a rarity in the customer service industry it seems.

KAY G on

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I would use it again, if the need would arise.

NANCY J on

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Thank you Clarence! You made moving less stressful by answering your phone after hours solving my access issue. I truly appreciate it!

MONIQUE B on

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Clarence was kind, helpful and efficient.

Stefania M on

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When I got my stufff from u box was full of bugs

ANGELA G on

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It could be a better way to enter the bldg. Having to get out and in then in and out and bk in your car is a bit too much just to open the garage.

MICHAEL B on

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Great team.

FELICIA F on

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Service was great. The staff was wounderfull and very warm to the customers.

PAMELA R on

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Good experience, elevator wait was long when arrived

CONSTINE B on

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very professional and polite. very helpful clean.

AVELLAH J on

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S. Garrett was awesome. I reserved a unit on the phone, my account couldn`t be assessed. If it wasnt for the knowledge,patience kindness from steven, I would never used uhaul again!

CHERYL T on

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Thank you for providing for my storage needs. Your facility and service is excellent.

FANNIE F on

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Very much please with the information and special attention. Professionals

ALIVIA Z on

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Great service and very nice facility.

SYLVETTE T on

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Had my storage for two years I was very satisfied.

SIDNEY S on

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We would definitely use you again. We also use your facility for truck rental. Thank you

BRITTNEY B on

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Great location for me and checked the box on a secure safe set up for me to access the building 24hours

KIMBERLY K on

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Fast friendly and helpful service from knowledgeable staff Tour and explanation of check in and storage facility

KHALIL M on

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Great workers, the General Manager Clarence and Assistant Manager Steven worked with me to the best of their ability.

JESSICA K on

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Storage was fine, but I was charged on March 11 and moved everything out March 12. I feel ripped off paying for a whole month, yet only getting one day of storage. You should prorate the last bill.

LYNNE L on

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did not like that the guy told me that I should`ve been offered a 1-way rental when I made my reservation since I was using storage facility I would have got my 1st month of storage free.

VERNON R on

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Clean, secure, competent staff. 2nd time using the location.

BOBBY B on

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Good place

PHYLLIS J on

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Several rodent droppings in my unit

KHALIL M on

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Worst service ever. Please call me for more details.

MARGRIT A on

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Horrible experience.

ASHANTI M on

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Very helpful

RYAN S on

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It`s was great no complaints

ADE W on

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One of the more secure facilities that I have used. Staff was very helpful.

MACRAE S on

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What can I say, the place is just wonderful. The staff are wonderful too. Would use the place again. Cheers, Macrae Stone

BOBBY B on

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Good

ANGELA S on

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I`m upset I did not get my money back from what I overpaid.

LOVIE L D on

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Extremely impressed with my overall experience at your facility. Will certainly recommend your storage facility to everyone I know.

ELIZABETH K on

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Staff was very helpful, got us started and explained everything really well.

CARMEN L on

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Thank you Mr.Vincent his Uhaul team. The whole moving process was very stressful. Uhaul LITERALLY made it easier for us from beginning to end. Stellar. :

LAWRENCE R on

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I was very pleased with everything

PAIGE B on

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Management was very helpful and accommodating. Will definitely be recommending to others!

LAWAUN E on

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There were no complaints, I always received exceptional service.

WILLIAM T on

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Clean, convenient, and friendly staff.

LAURA H on

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It was a nice facility.

HEATHER S on

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The place was nice but the people there were rude.

MATHEW J on

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Easy to get to. Easy to move around in. Carts provided. Place to give away items or pick up if needed. Place for boxes for others to use if needed.

THERESA C on

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Excellent customer service everytime!

LOUIS F on

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I found the staff extremely helpful and friendly. Materials on hand to make the move easier. Uhaul became my one stop place for moving and storage.

MICHELLE G on

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My lock did not work they told me that I did it

STEVE C on

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I bought a house, Everything was top notch.

DOUG R on

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Pretty expensive but quality and secure. The employees at the desk weren`t very engaged with customer service. The person giving tours seemed super new.

NANDI C on

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The attendant was helpful and attentive to my needs. She walked me up to my storage unit and was very pleasant and patient. I needed her calm while I was trying to deal with the stress of moving.

ASHLEY W on

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Since Dec I have prepaid for 30 days in advance. I moved out 3 days after I paid for the upcoming month wasn`t given any refund. no one checked me out and I left with no credit or receipt

RENEE B on

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The MAX access system is not very efficient when the card is not working during business hours so I am worried what will happen when I go off hours.

Marta P on

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Great experience at this location! The staff were very friendly and helpful.

JANELL K on

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Marcellis was very helpful and provided great customer service.

ANISHA L on

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I was locked out of my unit due to non payment however my payments are up to date and now I have no where to put my things tonight.

SHEDRA W on

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all the extra charges like 9.99 for a lock didn`t know I needed insurance for my things to be safe. Also was misinformed about what floor temperature was controlled on and the cost.

DEREK C on

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The facility was great! I would only recommend that there be additional staff throughout the day as they seemed to be a bit under staffed at the end of the day.

MOLLIE B on

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The staff was friendly and helpful, the building was beautiful and extremely clean. I felt like my belongings were safe and secure.

NICOLE S on

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I really like this storage location and all the security it provided.

LAURA H on

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The staff was courteous and respectful. Tracy was extremely helpful with showing me how to use the facilities and answering any questions that I had.

JESSE S on

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I have seen a lot of roaches in the facility. I`m concerned about my unit and furniture getting infected with pest such as roached and bed bugs. Help settle my nerves on this or I will leave.

MATHEW J on

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Very nice facility. Easy checkin and nice staff!

ANDRE S on

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I love this Storage facility. It is the best in Detroit! Well lit, well maintained and great customer service!

RONDA T T on

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I received excellent customer service. I wanted the 1 large unit but was offered 2 small units, 1 free. Over and Beyond! Thank you for making what was a difficult situation a lot easier.

JULIAN W on

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Everyone there is extremely patient, helpful, courteous, knowledgeable, and very professional. Breathe of fresh air interacting with people like that.

BILL S on

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Everyone was great. Facility was amazing. 2 5x8 units do not equal 10x16. I would still rent if I could get the space that I need for the appropriate price

KATHY H on

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Good

GLEN H on

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The manager and crew were courteous and professional!!

GLEN H on

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The manager and crew were courteous and professional!!

ANDRE S on

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I find this storage facility and its office very clean, inviting. The staff was friendly and helpful. Overall I enjoyed my experience there and would definitely recommend it to others.

CARMEN L on

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The uhaul representative was very professional, knowledgeable, helpful. Moving can be stressful its nice to deal with courteous people. Thank you, 5 stars...

KERRIE T on

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It would have been a better experience if the front desk staff was more professional. The few times I came there the men behind the desk were not polite cursing

BILL S on

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Reserved a 10x10x16 unit, what I really got was 2, 5x10x8 units which is half the size. They told me they would get me the next available 10x10x15. If not I will have to find space elsewhere.

ANDRE S on

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I really loved this U-Haul storage facility. It was well maintained. The staff was very courteous and if I ever need storage again or need to rent a truch I will return to this location.

WALTER C on

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The final delivery could have been a better experience. Went through 2 agents before one finally followed thru and communicated with the delivery point. Arnold Moving was a pleasure to work with.

DARRYL W on

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I would like to commend the Manager Mr. Anthony Jones and his staff for their excellent customer service skills.

MICHELLE G on

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They was nice and I will go back and send people

FANNICE M on

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Excellent storage facility with great customer service. I will recommend this facility to anyone I know.

DAIDRIA G on

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Tracey the Facilities Manager was amazing. He was very knowledgeable and accommodating during my experience. The facility is very secure and I have already recommended it if two people!

CLARISSA M on

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The manger needs to be a little. More friendly to his staff.

IDELL D on

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Anthony James and staff were exceptionally professional. I would highly recommend using their facility.

EDWARD D on

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I was very pleased with your services I will tell all my friends.

LUIS M on

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A 24 hour facility where a rep would always be available would be helpful

KEVIN F on

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See yu soon

DIANE G on

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deceptive advertising---must buy their lock and pay EXTRA for 24 hr. availability to your own stuff??!! NOT OK.

CARYL B on

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I was very satisfied wiith the service and the upkeep of the facility. I will tell others about my great experience for sure!

DIONIS C on

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During move out the freight elevator stopped working and the building was closed due to no electricity. They gave me extra time. Technically, I don`t owe any late fees. Please clear that up. Thanks

KEVIN F on

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Thanks

JAMES O on

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The staff is incredibly nice and eager to help. Registration was quick and seamless. The facility was beautifully redone and secure. I doubt there is a better storage facility

FANNICE M on

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I strongly recommend this U-Haul the customer service is great and the facility and trucks were will maintained.

VANESSA J on

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Horrible experience.One elevator is very inconvenient.I had to pay movers for extra 2 hours of moving, one elevator! I will be moving my stuff as soon as possible,you can`t even use the stairs!

JAMES L on

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While I the customer is utilizing my storage space and restrooms, I feel totally safe within the facility. Yes, I will refer others to become official customers here.

RANDALL P on

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rented a storage bin for the summer to store college furn. we needed to get in after 7 1 nite other than that it was great will rent again

JENEEN S on

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I am very pissed with your truck ppl I have reservations to pick a truck get here no truck im pissed and I will never come here again for a uhaul truck never

BABAJIDE A on

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Staff was friendly, knowledgeable and helpful.

GWEN C on

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Everyone from the manager to the gentleman that showed me around were knowledgeable and answered my questions. I left feeling my items were safe and secure.

JEFFREY H on

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Anthony does a great customer-focused job of managing the New Center facility. It`s clean, secure and well run, with the welcoming feel of a small, local business.

RAYMOND T on

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They saved me money and I really enjoyed my experience overall. Anthony, Dakari and Camisha were outstanding. You guys have a good team there. Please maintain this level..

GRAHAM F on

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The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.

RICHARD L on

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VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.

DANIELLE W on

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The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.

AISHA S on

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It was cool. I need someone to call me about refunding me the money from my prorated month!

USIFOH A on

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N/a

MARLA D on

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A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.

RANDALL P on

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very nice place

RHONDA G on

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This was the best storage facilityin all areas that I have used.

THOMASENIA J on

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The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.

DAN H on

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Great place

TOMASCIA W on

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I would like to thank the employees for all of their wonderful assistance.

ANTHONY B on

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Good experience: long walk to storage unit.

RHONDA G on

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This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.

KIMBERLY D on

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Everyone at this facility

ANTHONY B on

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I was a good first experience. It will take more time to evaluate completely.

ELIZABETH N on

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unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email

DARRYL W on

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Staff very professional.

TRINA H on

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The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items

SAMUEL S on

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Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.

SAMUEL P on

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Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.

MAXIM S on

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Great service at U-haul location. General manager quite helpful, friendly and competent.

MATTHEW B on

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Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.

CAROLYNN R on

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Staff were very courteous and helpful

VERNON R on

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Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!

GRAHAM F on

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Service was great, and the employees were very nice.

JEFFREY H on

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Great, friendly customer service. I was impressed!