Customer Reviews for U-Haul Moving & Storage of New Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Center

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Aditya S. on

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victor s. on

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Diane J. on

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ERIC M. on

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MICHAEL C. on

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Kirsten B. on

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I love the Baltimore St. U-Haul! This location has excellent customer service and is very laid back but competent, helpful, and friendly. U-Haul has the best prices for truck rentals and their pick up and drop off system is super easy and flexible.

Boratha T. on

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Staff were very knowledgeable and friendly. Straightforward renting process.

OSAMA I. on

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Awesome customer service!

JAMES T. on

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JAMES T. on

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charles c. on

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Best customer service Ever!!! They run that place like an indy pit crew Service so fast i had to duck

STANLEY G. on

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Molly M. on

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The staff at this location were above and beyond helpful and supportive. The quality of their customer services is far superior to other locations I've used in the past and honestly, the quality of the service at this location is something that is hard to find these days.

Sean M. on

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JAMES W. on

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Donald C. on

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At the pick up, and drop off I experienced great service that was very friendly and professional! I will definitely use both locations again!

IYSHA G. on

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clifford f. on

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associates were very knowledgeable, professional, speedy to serve, and got me my vehicle, with paper work , quickly, excellent customer service.

HANNAH H. on

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Maribel G. on

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Lilly J. on

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Curtis H. on

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Friendliest staff. Awesome experience. Should have multiple employees of the month.

Donald A. on

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This was my preferred location but I was asked to switch it to the Joy Road location (8222 Joy Rd, Detroit, MI). When I arrived at Joy Rd, no one was there and no one answered. After 3 phone calls, I was able to switch it back to the preferred location. The 899 Baltimore st, Detroit, MI was great but the process before hand was a hassle and very inconvenient.

DAVID K. on

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Customer service was awesome inside and outside. When I return the rental the CSR received me with the ultimate excellent service. The equipment was clean and functional. I appreciate there commitment to quality customer service. I would recommend them as a model to teach customer service to other industries/ companies. These guys love what they do as an assignment not just a job. Thank You U-Haul.

matt m. on

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Very Professional

matt m. on

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Very Professional

Ryan H. on

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Perfect experience...quick and professional. Got in, got my truck, did my thing, got it back to the shop.... no hassle. Thanks!

ROBERT S. on

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Employee need to be trained better . Employee didn't and couldn't help me with my return . But tell me to come back tomorrow to speak with mgr. I call mgr. Cell phone and get everything handle still of him picking up phone. Very frustrated with my service

ROBERT S. on

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Employee need to be trained better . Employee didn't and couldn't help me with my return . But tell me to come back tomorrow to speak with mgr. I call mgr. Cell phone and get everything handle still of him picking up phone. Very frustrated with my service

ROBERT S. on

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Employee need to be trained better . Employee didn't and couldn't help me with my return . But tell me to come back tomorrow to speak with mgr. I call mgr. Cell phone and get everything handle still of him picking up phone. Very frustrated with my service.

ROBERT S. on

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Employee need to be trained better . Employee didn't and couldn't help me with my return . But tell me to come back tomorrow to speak with mgr. I call mgr. Cell phone and get everything handle still of him picking up phone. Very frustrated with my service

Jessica G. on

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Jonathan H. on

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Moses E. on

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Alexandra T. on

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Bob R. on

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Great service!

Melvin S. on

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The only problem I had was the padlock wouldn't open

Jamar J. on

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Everything was great this time! The process of getting the UHAUL was fast. The time before this, it took a very long time. The guy at the desk was friendly, well spoken, and helpful.

Caliente M. on

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Charles M on

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Very clean, friendly knowledgeable staff

RONALD C. on

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Great crew! Excellent customer service. They were able to accommodate me at the last minute. Very patient and great problem solving skills!

Guyler T. on

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Greesim L. on

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Elyse S. on

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Self Pick Up was easy. When I pulled up to return the equipment a gentleman was waiting and quickly scanned me in and I was on my way.

Jamie K. on

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Allen went out of his way to help us and made us feel welcome in our new city!

Pamela R. on

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shantice s. on

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The crew at this location is very helpful and patient and professional. Thank you, Shantice.

Tim H. on

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LURETHA H. on

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Leonard S. on

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wenonah a. on

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you did a great job with the reservation it was easy

PORCHEA E. on

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Everything was good i love the green room where you leave things what you think is trash but others think it treasure

Jackworth S. on

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Babarinde O. on

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veronica h. on

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I have rented many U-hauls and never knew this location existed. I was totally impressed with the facility, even prior to going inside. I will NEVER rent from another location, other than W. Baltimore, in Detroit, MI. Even the staff was more professional than ANY U-haul location I've ever dealt with.....I was thoroughly satisfied spending my hard-earned money on a truck rental and dealing with the staff at this location. As a retired Supervisory Officer for Federal Officers (32 years), I know most people only want to address negative experiences and loved and thought it so nice when I obtained positive letters of experiences. Please pass on my positive experience with the staff at this location. AWESOME EXPERIENCE!!

Lisa N. on

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Great rates, excellent customer service. Would definitely rent equipment from here again!

PATRICIA D. on

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PAUL B. on

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Always a smooth and pleasant transaction at the Baltimore street location

CHRISTINE B. on

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PHILIP C. on

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The overall experience was great. Everyone I dealt with was friendly, knowledgeable and professional.

DORTHEA B. on

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While the equipment was clean and well maintained, all of the required equipment was not present. Specifically, the key to use the lock on the back of the truck. Because the key to the lock was not provided, we were not assured of the safety of our belongings in the truck which forced us to return the truck early.

CARLOLYN C. on

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Just keep up the good work

CURTIS C. on

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TERRY D. on

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TERRY A. on

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Everyone was great.

STACEY W. on

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Randy C. on

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Victoria S. on

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charles c. on

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Ashely G. on

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Shashwat M. on

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Excellent and very friendly staff

jalyn b. on

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As a first time customer, I feel the return process was not thoroughly explained to me (and I returned after hours).

Kevan C. on

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Very friendly and informed staff to deal with.

Donald W. on

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Very professional staff

donovan m. on

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Excellent customer service and equipment. There doing everything correct. I must mention clean the bathrooms were.

Serina M. on

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Lorraine D on

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The Uhaul ubox was still bolted closed when I picked it up. The staff was friendly and informative and they were very fast and efficient with their service

Leonard M. on

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PEGGY A. on

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Akima P. on

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Everyone & everything was excellent. Very professional & welcoming. Will definitely recommend & use U-Haul again. Thank you

ALIVIA Z. on

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DeSeana P. on

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The customer service was excellent they were very helpful and the process was quick.

carol g on

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Excellent and the service provided, was very good. I am happy with the service.

GLORIA P. on

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Very professional

Michael D. on

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Matthew B. on

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LaShayla M. on

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Mary S. on

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I was very pleased with the service and equipment. No complaints.

Susie C. on

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FRANCINA E. on

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Rachel C. on

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Nothing

kia l on

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I was very impressed. Even the hallways smell pleasant.

Clarence v. on

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Great service very professional set up

JAMES d. on

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Excellent customer service at checkin and throughout process; none better.

KLONI T on

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The staff was very helpful and attentive to my needs. Would definitely recommend this location to my fellow associates.

Anushka M. on

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The wait time was long and no one acknowledged us when we walked in to pick up the uhaul.

RALPH D. on

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The employees was very helpful and nice.

Jessica P. on

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CHRISTINE D. on

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DEANDRE H. on

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david g. on

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Nice and friendly service and good layout of premises

Kendall D. on

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This location had the cleanest trucks I had ever seen. Vincent and Steven were the best!!!. Great experience!!!!!

LAKENYA c. on

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Beverly C on

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The service i received was top notch, thank you Steve Garrett!

Richard P. on

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I have used this location on multiple occasions and never had an issue today. I was informed my rental truck was still not returned, yet it was, and when I called the store to rectify the problem I encountered a woman employee on the phone who did not identify herself and when I asked if she was at the curtain location she responded, "you're the one who called here, what do you think?" This took place around 2:00pm on Sunday April 2, just in case someone within the company would like to know. I know I would if it was my company being represented like that

Brandon P. on

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The guy who was on the lot checking in trucks and cleaning them was amazing! He was super friendly and helpful!

Valricky H. on

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Great service every time!

Daniel B on

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Very nice facility and the staff was very helpful.

DWIGHT S. on

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staff was pleasant and helpful. I was able to get a truck late in the day. Returned the truck after hours - dropped the keys in the after box. Simple and easy. I will use this location again.

AL K. on

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The Detroit New Center location was perfect! I arrived 3 minutes before closing on a Friday night and the guys were courteous,friendly, and fast. It took me 5 minutes for them to inspect and disconnect the equipment and email me my receipt. This location is what I traditionally expect as to the level of service from a u haul store.

rhianna w. on

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Mary O. on

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Really appreciate the friendliness and helpfulness of the staff at this location.

michael k. on

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Tonya C. on

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Susan B. on

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Troy S. on

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Delores L. on

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nothing,all services were great

SAMUEL W. on

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The staff was excellent and very helpful. I would definitely rent from this location again.

MARY R. on

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Wonderful service. Employees were knowledgeable and quite helpful. Vehicle was out and ready for me when I arrived

KEVIN F. on

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Every visit to the Baltimore/Lodge Freeway Uhaul New Center Detroit, is honorable.

Danielle T. on

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More employees on the lot.

Cana O. on

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Cana O on

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Steven helped throughout the storing and moving process. He suggested that I use the boxes because the facility was completely full. I`d recommend this storage facility and the boxes to a friend.

sydney b. on

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Allan P. on

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Wonderful experience. Steven was great

Claudia C. on

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Daniel R. on

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Excellent experience. Truck was almost new and ran perfectly. Thank you.

Ben F on

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Fantastic manager. Helped me out when my reservation mis-matched with the storage stock available. Great job!

Lisa J. on

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donovan m. on

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This my third rental at this location in 2-years. The manager, Clarence and his team are very Customer Service Oriented. This is why I come back and refer others to this location.

HANNAH N. on

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Steve and the other gentleman that assisted me with my rental went above and beyond to make sure that I was getting the right deal for my move. This is my second time renting from this location and I will definitely be back again.

Ed S. on

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MYRA G. on

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zandra T. on

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Sam M. on

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Easy return. The person who checked me in made it a great experience.

BISHOP Y on

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Description of service was slow, however the service was excellent.

DONNA D on

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Clarence and his team were phenomenal! Always willing to help and answer all questions and address any concerns. Best storage experience ever!

LEE B. on

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Dena W on

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The staff here is great!!

Cedric W. on

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marester t. on

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I received excellent service from the time I entered the building until the time i returned the van. I would recommend this location to anyone who may need this type of service.

DeLain B. on

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JONIQUE M. on

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TREVOR K. on

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ROBERT R on

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They did not have the size space that I had reserved but found a slightly larger one and made the finances work.

Greg D. on

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I've used this location on numerous occasions and always incredible service! Great people there! Greg (Detroit's Love Guru)

Vernon G. on

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Good Staff and Equipment,... I am a frequent Renter.

Ingrid C. on

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Everybody had been extremely helpful and really kind and nice. The only small issue we had was that the side door of the van did not completely open because it was broken - otherwise really great experience. Great people at this location !

Paulette B. on

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Daniel K. on

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REGINA M. on

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The person, whose name I cannot recall right now, who helped me check in and out was excellent! Great customer service!

MANMOHAN S. on

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Whittney B. on

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Very convenient location sandwiched in between a gas station around the corner and right of Main Street

CHRISTOPHER R. on

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karen w. on

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RAYMOND m. on

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Will be back

aminah a. on

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AWAD I. on

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Clarence was outstanding, clear in his explanation, walked me through U haul's procedures and made certain that I understood everything necessary for truck care, operation and safety. Thank You

LYDIA g. on

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Nothing

Vincent M. on

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Quick in and out service! Very professional! Every time that I use this location, I am never disappointed!

VICKY R. on

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Continue with the excellent customer-friendly personnel. They were professional, friendly and helpful.

Deborah C. on

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I was very pleased with the service I received and the staff even made sure I understood about the importance of signing for insurance and suggested a U-Haul vehicle that would be a better fit for the items I was interested in moving. Thanks for the service I received today!

Jaime N on

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The staff go above and beyond to help out customers. Thanks!

Vikki W. on

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The staff at this location are GREAT!!

john r. on

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Great work!

JAMAR T. on

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Vernon G. on

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The Van that I rented was clean but the left rear Hub-cap was missing, and the Plastic Cover at the base of the Rear-View Mirror (Inside) was loose. The Attendant was informed and noticed the issues, but did not indicate the issues on the Contract???

Olivia D. on

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JARRETT S. on

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Let the customer know they need to fill the gas back up before dropping it off. This was not communicated to us verbally and we didn't see it in the contract we signed and caused us to incur extra costs we hadn't budgeted for.

JANECA C. on

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CINDY D. on

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Every staff person that I came in contact witb was courteous & nice. I was flustered & somewhat frustrated. Mr Garrett & the others helped make a difficult situation much easier for me. Thanks guys!

MICHAEL M. on

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My experience was amazing. Treated well, efficiently, and kindly by all staff, and the truck was new!

Willie R. on

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Sofia C. on

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Excellent location and customer service. However, Inside the van it was wet, from melted snow. I had to put foam under my my cargo to protect it. The van also strongly smelled like cigarettes. Not good. Other than that, staff was friendly, and again, location was very good.

Fallon G. on

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Sonya B on

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My u-boxes door was busted open and some of my stuff was damaged The 3 young men that delivered and unloaded the box was great very nice

Jefferson R. on

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Very customer service oriented. Rented a cArgo trailer this week. Plan to rent space soon. Never considered the option until I experience the level of customers service provided to me.

Nathaniel W on

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Great job overall

gale r. on

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Thank you so much for your help with me moving up queen size bed I enjoyed my encounter with you huh thank you.

Tamyra B. on

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Tire traction was horrible,and i mean horrible.I know winters not an idea moving season,but nonetheless the traction was HORRIBLE.all the miles accumulated trying to get out the snow.....................4x4s..but yeah great location,great people...HORRIBLE traction..4x4s

THEOPHILUS W. on

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Keep up the good work , 5 stars. PS. Refill your pepper mints lol

STEPHEN C. on

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merneda h. on

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Jesse L on

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It was well kept and clean and secure

jayne s. on

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professional, kind and most helpful personnel

Willie W on

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Very well managed and staff is top notch

Steven H on

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Steven was very professional and treated us with the utmost respect. He made the experience pleasant and made us feel special. Thanks.

Audrey W. on

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More efficient notice on both pick up and drop off locations (both were changed). We were given less than 24 notice on each.

jihannh j. on

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ROBERT L. on

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Inside glass of cab dirty Head lights did not appear bright enough

SAMUEL F. on

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Jessica V. on

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Aadharsh R. on

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Great

Toshia D. on

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Shanesia F. on

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Change your booking information we made a appointment the truck was not there throw off or time schedule ended up making us drive further and keep truck longer not a good experience

ROBERT D. on

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Spencer R. on

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Best uhaul I've visited to date.

Aaron S. on

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I received my bill this morning and they had charged me an extra 100 miles. I had taken a picture of the mileage at dropoff (overnight drop) and it is exactly 100 miles difference. This is unacceptable.

Raymond L. on

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Staff were professional, cordial and very helpful.

Faith C. on

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Great customer service

STEPHEN M. on

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Customer did not leave a comment.

Lavon F. on

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Don't stop what you are doing!!!!

LAMAR B. on

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Those guys are professional... Finally and thank you!

BRENDA E. on

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The staff were very helpful, professional and the accommodating. I will definitely make sure that the people in my business, social and family organizations use this particular facility.

PIERRE L. on

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The computers were very slow that day and it took longer than usual to process my application

alice W. on

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gayle b. on

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Anthony R. on

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The places is very clean the workers are very helpful and friendly i cant remember the the young man who help me several times man he is real helpful , friendly, and hard work every time i go there he work on Saturday thank you .

Tonya D. on

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Store manager more accessible to handle customers needs and concerns. I had to repeatedly make several attempts to speak with the manager regarding my u box pick up. The store manager tried to satisfy the customers but he may need help at this location.

CORDELIA K. on

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Keep up the Great work.

mia S on

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Best experience I`ve had at a uhaul location

Mia S on

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Great customer service experience despite poor experience in Georgia

GLEN H. on

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Customer did not leave a comment.

CORDELIA K. on

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Hire me to work there part time. ($mile)

kimberly m. on

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Great staff. Excellent customer service.

Michael R. on

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I don't have any friends in Detroit area, and it's about 2000 miles away from me, so I'd probably pick something closer to recommend. Why you think I rented from you is (almost) beyond me, especially after I emailed your manager, and the facebook "other guy" that the email address was wrong on your account. Not fixed, I guess. Just way overcharged from what he rented ($20 became $80/day).

searle R. on

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Staff was well mannered.

amber m. on

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Maybe have a third person scheduled in the mornings at registers, when I went to drop off before 9am, things got pretty busy because there were only two guys at the registers.

zbigniew j. on

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Answer phones...

diana d. on

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This morning me and my dad went to drop off a trailer , a guy named Steven Garrett JR from costumer service told us to park the trailer , as we were parking the trailer my dad accidentaly push a another trailer maybe like 3 inches . Steven got very unprofessional and told us that we broke a part and that we needed to pay for it , my dad and i looked at the part and it was in good conditions nothing really happpened to it .he kept on saying that he was going to make a report and wasn't helping us . After arguing with us we decided to pay the part which was a "KIT, BALL CLAMP,TRLR" $45.00. We don't really care about the money anymore , I just wish that the costumer service were more frendly and more professional . I will definitely not recommend this location to anyone . hope the hired better costumer service .

Janice C. on

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Dora B. on

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I had great service the manager and Mr Berry. Very helpful.

David H. on

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Aaron C. on

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William T. on

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Vassilena L. on

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alex c. on

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Clarence was extremely courteous and helpful, it seems he went out of his way to make sure I had a pleasant and safe trip.

Ian R. on

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When backing my Traverse and the 5X8 trailer into the parking structure, upon my return, one of your workers put a small dent into my car by being to close to another trailer (that was next to the parking space). I told him I did not feel confident backing up the trailer when it was hooked up to the car, so he did it, and still HE even wasn't successful, since now there is a dent below my gas cap where he bumped the other trailer.

Julie H. on

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REGINALD A. on

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Kristina T. on

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Junior M. on

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There was a glitch in the Uhaul online booking system as when I arrived to pick up my truck, I was told that it wasn't available at that location. I've seen other customers complain about this issue as well so it is definitely something Uhaul's online department needs to rectify asap. Luckily for me the manager was able to find me another truck they had available for my one-way trip out of state. I have to commend his willingness to get me on the road with a new truck as I was very impressed with his friendly and accommodating nature. It is because of him that my impression of Uhaul's customer service has increased as he exemplified how customer service should be handled. I highly recommend this location, Great job!

CINDY D. on

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All the staff was so nice, Steven Garrett Jr., & everyone that I came in contact with was so helpful. I was stressed & they made everything so much easier. Thanks a lot guys.

Demetrious B. on

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Demetrious B. on

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Larry K. on

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Jessica O. on

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Very friendly and professional customer service!! Made a stressful moving day as easy as possible for me. Clean, historic, well maintained building.

Christina C. on

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To have to correct vehicle ready that was reserved the night before. I had to walk to another UHaul to get the correct van.

DaMora S. on

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MICHELLE S. on

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PEREZ J on

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They handled my questions, got me a storage unit, explained how it works, showed me the unit and I was ready to roll - AAAA+

CARLYN R. on

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Thomas M. on

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The employees were great! At pick up, Donald Barnes was very informative including what gas station to go to that would accommodate the 26 ft truck I rented. When I dropped off the truck, I had quick efficient service by Steven Garrett Sr. I will tell others about the service I received.

SHANEKA W. on

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Misquoted on cost per day for truck! Was told 19.99 per day but charged $59.99 for two days. I declined insurance and mileage was separate

ALEEA B on

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Was given the wrong size unit. From call ctr. No resolution was given for fault

HEATHER F. on

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Nothing easy and quick drop off

dawn j. on

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Good customer service

Tracie L. on

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Customer did not leave a comment.

SHAUANNA W on

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Excellent!

Phyllis T. on

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shauanna w. on

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Great experience everytime I visit the uhaul company never had a bad experience. The managers are great.

DAMON G on

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The ceiling directly over my unit a hole in it

Loronzo H. on

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joe m. on

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Kevin N. on

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I was amazing to find a "cleaning charge" on our final total. We left the van clean but accidentally left one cardboard box in the back. Any vehicle rental company should not charge for cleaning, that's the business you chose to be in!

Jacob b. on

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Michael R. on

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In my years of renting vehicles for business and personal use, I have never run into a more professional group of people. They are always in good spirits and willing to help their customers solve any issues that come up, and truly care about the public and the business of renting vehicles. Unlike many other Uhaul locations, they maintain a spotlessly clean and welcoming environment. As long as I live in Detroit I will not rent anywhere else.

William J. on

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james c. on

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LAWANA H on

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This is by far the best and most secure U-haul facility I have ever seen and I`ve been to a lot. Smells great, the GM Clarence is a very professional young man. Great staff too!!!

Anthony M. on

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AJA A. on

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jeremy h. on

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Great customer service. Fast, friendly and clean vehicles. Helped me find the best option and took care of my needs quickly. I would highly recommend this location to a friend.

GILDA S. on

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Always friendly and they remember you , from from last rental,and are quick and easy to from start to finish

KEENARD G. on

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Personnel was professional and compassionate

barbara p. on

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Clarence Vincent,III was sooooooo very helpful. He assisted my nonprofit with a truck, discount coupons, etc. I was very grateful for his willingness to help us stay within our budget. Thank you Clarence. We will be back and refer others to this location.

CARLITA W on

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Keep up the good job

Jan P. on

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MARCUS M on

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I spoke on the phone to a few call center employees who gave me wrong information. After deciding to go in to speak to someone, I was very impressed by how helpful the manager was.

CHRISTOPHER R. on

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It once again was a pleasure doing business with the staff.

justin e. on

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jeanette j. on

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My experience was just excellent! I used the U-Haul Moving & Storage of New Center located@ 899 West Baltimore St, Detroit, MI. 48202.The sight was very clean. Everyone of the employees were working & very professional. Mr. Clarence Vincent lll helped me he was very pleasant during my visit as well as the staff. I needed boxes and a truck. He made sure I got everything I needed before I left your store. Great Job! Well done I will recommend their service to everyone I know.

Natalie W. on

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Alicia A. on

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Everything went smoothly. I appreciated that I was able to return though I got there when the facility was closed.

DAVID S on

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The security was a little intense, but nice to see that it was there

LOVIE L D on

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Professional staff with excellent customer-service skills!

Serena S. on

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James B F. on

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Anseruddin M. on

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I checked truck availability online before I went to the location. There was a rep by name Ms Davita sitting on the counter, she was busy talking through her phone, she started talking to me while her personal phone was running on her headphone. She said that truck was not available. She told me to contact other locations . I told her that it shows that trucks are available online, she did not even bother to look at me or try to understand where I was coming from. I requested her to check if her system is not updated yet, but online it showed that trucks were available, she became upset and walked off. I waited at the counter and checked online again and trucks were available, I made reservation online, and showed her reservation number , she did not listen , continued to tell that the truck is not available, I told her that I want to speak to the manger, she refused to call manager "I wont call him before noon". I was really upset at this behavior, my truck was supposed to be picked up at 9.30am, but there was no truck for me. I was desparate , fortunately I found the mangers business card on the counter, His name was Clarence, I called at about 9.40am, left a message, he called back in few minutes said trucks were available, and instructed another worker to show me the truck,and I got my truck at 10.00am, after arguing more than an hour at this location. The manager seemed to be knowlegeable. The employee by name Donald handled my case at this point. I request this location to train workers to be open minded and look for other possibilites and look at things from a customer standpoint , rather than have a closed one sided thought process that makes them look at the things from their own perspective and come to a decision, I would have hoped that this service rep should have gotten help from her colleague right away , if customer states that there are trucks available and if her system does not show that this is true, sadly, this experience left me very very disappointed at this location, due to being told that my truck that I reseved not available, then getting the truck only after talking to the manger, there was half an hour delay in picking up my truck, I had to face various hassles through the day .

JENNY L. on

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Leslie A. on

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cynthia b. on

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Excellent facility and great teamwork. My son and I haven't had any problems at all. I am glad this facility is in our neighborhood. Thank you for being here.

Shandra H. on

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Lower the rates of the storage units & ensure of No Pestilence Please, thanks!

Katrina C. on

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I reserved a 10' truck and when I arrived there wasn't one available although I had waited past the time of my reservation. I was given a 17' truck instead and they offered to give me the same rate ($19.99) for the larger truck, which is appreciated, but there is still a huge difference in having to drive these two sizes throughout downtown Detroit and I would have appreciated some advance notice that the truck I reserved was not available so I could have made arrangements to have someone else come who could drive the larger vehicle.

megan m. on

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Krystal R. on

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Mark B. on

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Excellent people at this location - very helpful and efficient.

ARTIST S. on

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I was "NOT"pleased at 1650 w.81st In Merriville,In.....I arrived just as they opened at 9:00am.The Yard Supervisor was very Rude and Disrespectful.The unit That was reserved was gone (10X12)...And Ithey would NOT even accept the AUTO TRANSPORT trailer...I was forced to UNLOAD my truck around It.But THANK YOU for LAKE STATION INDIANA..The U-HAUL staff was very professional and courteous,and provided an excellent drop off.

Theophilus W. on

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Paula B. on

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The gentle man who took care of me was excellent, and took care of me, and explained everything. I will be needing a small truck soon. I am going to used UHaul again.

William D. on

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Jeanne B. on

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BISHOP Y. on

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Computer was down a day. Improvement is needed in this area.

Justin H. on

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JALA J. on

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Thomas M. on

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Upgrade electronic communications equipment at this location.

REGINALD H on

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I never rented a storage space before. I had no idea it would be that simple and convient . Thanks U- Haul

Tiffany T. on

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Ethar A. on

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Joshua S. on

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ashley s. on

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First of all, I ordered a 17 foot truck from Telegraph, at the beginning of the month. I then got a call a week ago saying our location had been moved to this location, and a 17 foot wasn't available now. The person and I then worked out a 20 foot truck, for no extra fee. My husband and I agreed, and thought everything was good to go. I then got a call at work the day before our reservation saying we could pick up the truck at 2 o'clock, and I had never been asked what time we needed the truck by, and we needed it by 12. So I called and said it wouldn't work, they said the 20 foot wasn't back until 2. So we then got a 15 foot instead because they couldn't accommodate us STILL. So then we get to the location and they say there aren't any trucks for us and they couldn't find our reservation. The cashier had to get his manager after I was already calling the other location. It is absolutely pathetic that the manager had to get involved just in order to find a. our reservation and b. the keys for the truck. And then the total didn't match our quote and I had to find my quote in my email to get the $10 removed. FOR A TRUCK THAT WAS SMALLER THAN WE ORIGINALLY WANTED. I just paid $207 for a 15 foot truck, gas and insurance because CLEARLY this location can't get their things correct and it wouldn't surprise me if they didn't keep up with their maintenance of equipment, and I'm not going to pay for them not taking care of equipment. I could have hired professional movers for almost the same price. The fact we got jerked around so much is infuriating and they should have done something more than just fixing the price to our original quote, which was for a 17 foot truck.

delisha b. on

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CONSTINE B. on

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Very professional and curtious.

helen s. on

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This location is super! The staff are really helpful and personable too. Keep up the good work!

CARLITA W. on

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GREOGORY V. on

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Great experience. Will come back when I need a trailer again.

Brenda M. on

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GLEN H. on

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kelvin h. on

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Its all good. Just keep up the good work and continue to get great service with a smile.

karim r. on

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mahdi a. on

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Theresa J. on

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The customer service was great! The attendant waited until we were situated (even though she was off the clock). She wanted to give us another truck because there was water on the floor and she thought there might be a leak, but we asked to keep the smaller one. It looked like it was just cleaned as the truck smelled very clean (cleaning soln). The other sales person gladly mopped the floor of the truck. Really nice people! I would recommend this location!

VINCENT J. on

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WILLIE D. on

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EATELLA B. on

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Katreina S. on

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LISA M on

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The crew at Uhaul were the greatest, always polite and willing to help in any way.

Todd N. on

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CORDERO W. on

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angela t. on

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Very impressed nothing but great things to say about my whole experience with this location.

MICHAEL S. on

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Clarence & his team are the bomb!!! Very helpful & the location is quite clean...A++++

Dashawnda G. on

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sam w. on

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Service was great...

CHELSEA W on

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Steve took his time to explain the whole 9 yards treat me with respect. Tracy was so thoughtful thorough when giving me a tour of the unit building.

Erinn M. on

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Great customer service by BP??

THERESA C on

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Have more staff available to assist customers during busy hours of the week.

Timothy K. on

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Everything was really great. Had a small wait on the team member when picking up equipment but that was really no issue at all. I would use this location again and recommend it to anyone moving in that area.

THERESA C. on

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Increase staff during the busy times.

Marissa K. on

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Every single employee who assisted me was excellent. I was given a tour of the facilities and all my questions were answered. One of the employees, Tracy, even brought me and several other customers water as we were moving our belongings into the storage unit on a very hot day. A great location that is safe, clean, and secure.

ERICA L on

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Tracy the manager and also the General Manager of this facility are extremely helpful. This branches leadership is phenomenal!

cara j. on

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All the guys go above and beyond to help you from the time you walk in the door or get out your car. Thank for making my move easier.

Briton M. on

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RAYMOND S. on

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Thank you for all that you do! We had a great experience.

NICHOLAS M. on

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Roman M. on

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Not sure how you can improve your service - it exceeded our expectations by a long shot. Almost new vehicle in mint condition - clean, comfortable. The storage facility on site is also incredible in terms of functionality appearance and cleanliness, not to mention the quality of its heritage restoration. Friendly and very helpful staff. Keep up the good work!

John J. on

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Don't forget to give them their furniture pads and maybe hire another couple people.

Haley H. on

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suzanne l. on

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LEE A. on

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Jocelyn Y. on

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Best U-Haul experience I've ever had!!

EMORY B on

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It was excellent service

April D. on

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shammira j. on

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Customer service messed up my reservations terribly! But Steven (associate) and Steven the (manager) they fixed things. They are awesome.

Cassius G. on

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June B. on

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Perhaps move faster. The staff seemed overwhelmed by the orders coming in.

Richard S. on

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Better instruction on how to remove the trailer at destination. Called for assistance and person I spoke to was not trained or not willing to answer my questions or provide any useful assistance. Kept insisting that U-Haul does not recommend un-hitching trailer. This was well understood but was of absolutely no use. I had a semi-emergency situation and needed to un-hitch the trailer. She also could not provide any useful information regarding the type of trailer I have a future reservation for. I need to make sure I can un-hitch the trailer. She was useless.

SHAMMIRA J on

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Customer service completely messed up my reservations. They changed my pick up location, screwed up my storage reservation, but Steven the manager and Steven the employee took great care of me.

Ondrej S. on

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not really friendly staff.

Duane B. on

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Brent S. on

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It took some time to receive help getting my trailer. Overall, good service.

Anna S. on

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The place is beautiful and your equipment is good, but you need to actually train your people. I spent half an hour arguing with the guy behind the desk because he tried to charge me $127 for the rental that your site said would be $79. Only after I asked to speak to a manager did the price magically come back to what the site had said. Also, the computers were down and you left a lot of people stranded. Do better.

Myesha J. on

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ROBERT M on

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I really like who checked me in.He was very helpful and thorough. His name is Clarence Vicent III

Ryan H. on

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The personnel rep was rude and made me drive all around the parking lot to park the truck.

MARCUS W. on

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kristal r. on

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Douglas B. on

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Kevin J. on

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Very Friendly and knowledgeable staff

Robert T. on

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Anthony F. on

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BARBARA E on

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The young lady working the was rude and impatient. She almost out you a customer.

Noah H. on

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douglas s. on

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Preeti A. on

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The service was great and the staffs helped me greatly.

Benjamin B. on

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Unknown at this time, my experience was appreciated with the service I received!

WOODRINA R. on

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GREGORY B. on

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The kids downtown were so accommodating, made a stressfull day a pleasure....

Bridget S. on

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ELGIA M. on

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Do the treatment to others as you did for me and you will always succeed. Love Deacon McCoy

adna r. on

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LINDA H. on

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they were very helpful and they made my first rental experience a breeze

TONISHA M on

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Thank you Thank you Thank you, Great staff

eric K. on

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Brenda A on

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Tracy, Clarence and the staff at the Baltimore St, Detroit location are top notch! Super friendly, helpful and goes well above and beyond - such a rarity in the customer service industry it seems.

TOVI T. on

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Tovi T. on

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KAY G on

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I would use it again, if the need would arise.

Deverie G. on

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ELGIA M. on

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GREGORY D. on

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Fantastic and friendly staff! Impressive!

roula e. on

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DANIEL G. on

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The lot was a bit messy with the trucks...could have been neater. However, overall...the experience was great.

NANCY J on

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Thank you Clarence! You made moving less stressful by answering your phone after hours solving my access issue. I truly appreciate it!

CARYLON W. on

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The young man who waited on me was courteous and very professional and knowledgeable. He answered all my questions and left me with a very good impression of your company. I'll definitely use uhaul again and has told all my relatives and friends about the good but fast service I received.

MONIQUE B on

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Clarence was kind, helpful and efficient.

SARA M. on

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I had such a positive experience while being helped by the staff at this location. The general manager was so very accommodating and helped me to get a truck in a pinch of time. I would recommend this location to anyone!

KARL D. on

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Arrange entrance and exit routes better

FORTUNE V. on

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Stefania M on

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When I got my stufff from u box was full of bugs

luis b. on

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I like it. Exellent

ANGELA G on

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It could be a better way to enter the bldg. Having to get out and in then in and out and bk in your car is a bit too much just to open the garage.

MICHAEL B on

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Great team.

FELICIA F on

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Service was great. The staff was wounderfull and very warm to the customers.

PAMELA R on

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Good experience, elevator wait was long when arrived

CONSTINE B on

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very professional and polite. very helpful clean.

AVELLAH J on

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S. Garrett was awesome. I reserved a unit on the phone, my account couldn`t be assessed. If it wasnt for the knowledge,patience kindness from steven, I would never used uhaul again!

CHERYL T on

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Thank you for providing for my storage needs. Your facility and service is excellent.

FANNIE F on

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Very much please with the information and special attention. Professionals

ALIVIA Z on

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Great service and very nice facility.

SYLVETTE T on

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Had my storage for two years I was very satisfied.

SIDNEY S on

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We would definitely use you again. We also use your facility for truck rental. Thank you

BRITTNEY B on

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Great location for me and checked the box on a secure safe set up for me to access the building 24hours

KIMBERLY K on

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Fast friendly and helpful service from knowledgeable staff Tour and explanation of check in and storage facility

KHALIL M on

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Great workers, the General Manager Clarence and Assistant Manager Steven worked with me to the best of their ability.

JESSICA K on

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Storage was fine, but I was charged on March 11 and moved everything out March 12. I feel ripped off paying for a whole month, yet only getting one day of storage. You should prorate the last bill.

LYNNE L on

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did not like that the guy told me that I should`ve been offered a 1-way rental when I made my reservation since I was using storage facility I would have got my 1st month of storage free.

VERNON R on

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Clean, secure, competent staff. 2nd time using the location.

BOBBY B on

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Good place

PHYLLIS J on

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Several rodent droppings in my unit

KHALIL M on

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Worst service ever. Please call me for more details.

MARGRIT A on

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Horrible experience.

ASHANTI M on

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Very helpful

RYAN S on

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It`s was great no complaints

ADE W on

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One of the more secure facilities that I have used. Staff was very helpful.

MACRAE S on

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What can I say, the place is just wonderful. The staff are wonderful too. Would use the place again. Cheers, Macrae Stone

BOBBY B on

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Good

ANGELA S on

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I`m upset I did not get my money back from what I overpaid.

LOVIE L D on

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Extremely impressed with my overall experience at your facility. Will certainly recommend your storage facility to everyone I know.

ELIZABETH K on

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Staff was very helpful, got us started and explained everything really well.

CARMEN L on

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Thank you Mr.Vincent his Uhaul team. The whole moving process was very stressful. Uhaul LITERALLY made it easier for us from beginning to end. Stellar. :

LAWRENCE R on

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I was very pleased with everything

PAIGE B on

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Management was very helpful and accommodating. Will definitely be recommending to others!

LAWAUN E on

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There were no complaints, I always received exceptional service.

WILLIAM T on

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Clean, convenient, and friendly staff.

LAURA H on

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It was a nice facility.

HEATHER S on

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The place was nice but the people there were rude.

MATHEW J on

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Easy to get to. Easy to move around in. Carts provided. Place to give away items or pick up if needed. Place for boxes for others to use if needed.

THERESA C on

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Excellent customer service everytime!

LOUIS F on

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I found the staff extremely helpful and friendly. Materials on hand to make the move easier. Uhaul became my one stop place for moving and storage.

MICHELLE G on

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My lock did not work they told me that I did it

STEVE C on

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I bought a house, Everything was top notch.

DOUG R on

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Pretty expensive but quality and secure. The employees at the desk weren`t very engaged with customer service. The person giving tours seemed super new.

NANDI C on

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The attendant was helpful and attentive to my needs. She walked me up to my storage unit and was very pleasant and patient. I needed her calm while I was trying to deal with the stress of moving.

ASHLEY W on

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Since Dec I have prepaid for 30 days in advance. I moved out 3 days after I paid for the upcoming month wasn`t given any refund. no one checked me out and I left with no credit or receipt

RENEE B on

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The MAX access system is not very efficient when the card is not working during business hours so I am worried what will happen when I go off hours.

Marta P on

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Great experience at this location! The staff were very friendly and helpful.

JANELL K on

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Marcellis was very helpful and provided great customer service.

ANISHA L on

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I was locked out of my unit due to non payment however my payments are up to date and now I have no where to put my things tonight.

SHEDRA W on

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all the extra charges like 9.99 for a lock didn`t know I needed insurance for my things to be safe. Also was misinformed about what floor temperature was controlled on and the cost.

DEREK C on

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The facility was great! I would only recommend that there be additional staff throughout the day as they seemed to be a bit under staffed at the end of the day.

MOLLIE B on

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The staff was friendly and helpful, the building was beautiful and extremely clean. I felt like my belongings were safe and secure.

NICOLE S on

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I really like this storage location and all the security it provided.

LAURA H on

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The staff was courteous and respectful. Tracy was extremely helpful with showing me how to use the facilities and answering any questions that I had.

JESSE S on

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I have seen a lot of roaches in the facility. I`m concerned about my unit and furniture getting infected with pest such as roached and bed bugs. Help settle my nerves on this or I will leave.

MATHEW J on

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Very nice facility. Easy checkin and nice staff!

ANDRE S on

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I love this Storage facility. It is the best in Detroit! Well lit, well maintained and great customer service!

RONDA T T on

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I received excellent customer service. I wanted the 1 large unit but was offered 2 small units, 1 free. Over and Beyond! Thank you for making what was a difficult situation a lot easier.

JULIAN W on

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Everyone there is extremely patient, helpful, courteous, knowledgeable, and very professional. Breathe of fresh air interacting with people like that.

BILL S on

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Everyone was great. Facility was amazing. 2 5x8 units do not equal 10x16. I would still rent if I could get the space that I need for the appropriate price

KATHY H on

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Good

GLEN H on

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The manager and crew were courteous and professional!!

GLEN H on

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The manager and crew were courteous and professional!!

ANDRE S on

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I find this storage facility and its office very clean, inviting. The staff was friendly and helpful. Overall I enjoyed my experience there and would definitely recommend it to others.

CARMEN L on

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The uhaul representative was very professional, knowledgeable, helpful. Moving can be stressful its nice to deal with courteous people. Thank you, 5 stars...

KERRIE T on

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It would have been a better experience if the front desk staff was more professional. The few times I came there the men behind the desk were not polite cursing

BILL S on

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Reserved a 10x10x16 unit, what I really got was 2, 5x10x8 units which is half the size. They told me they would get me the next available 10x10x15. If not I will have to find space elsewhere.

ANDRE S on

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I really loved this U-Haul storage facility. It was well maintained. The staff was very courteous and if I ever need storage again or need to rent a truch I will return to this location.

WALTER C on

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The final delivery could have been a better experience. Went through 2 agents before one finally followed thru and communicated with the delivery point. Arnold Moving was a pleasure to work with.

DARRYL W on

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I would like to commend the Manager Mr. Anthony Jones and his staff for their excellent customer service skills.

MICHELLE G on

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They was nice and I will go back and send people

FANNICE M on

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Excellent storage facility with great customer service. I will recommend this facility to anyone I know.

DAIDRIA G on

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Tracey the Facilities Manager was amazing. He was very knowledgeable and accommodating during my experience. The facility is very secure and I have already recommended it if two people!

CLARISSA M on

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The manger needs to be a little. More friendly to his staff.

IDELL D on

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Anthony James and staff were exceptionally professional. I would highly recommend using their facility.

EDWARD D on

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I was very pleased with your services I will tell all my friends.

LUIS M on

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A 24 hour facility where a rep would always be available would be helpful

KEVIN F on

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See yu soon

DIANE G on

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deceptive advertising---must buy their lock and pay EXTRA for 24 hr. availability to your own stuff??!! NOT OK.

CARYL B on

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I was very satisfied wiith the service and the upkeep of the facility. I will tell others about my great experience for sure!

DIONIS C on

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During move out the freight elevator stopped working and the building was closed due to no electricity. They gave me extra time. Technically, I don`t owe any late fees. Please clear that up. Thanks

KEVIN F on

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Thanks

JAMES O on

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The staff is incredibly nice and eager to help. Registration was quick and seamless. The facility was beautifully redone and secure. I doubt there is a better storage facility

FANNICE M on

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I strongly recommend this U-Haul the customer service is great and the facility and trucks were will maintained.

VANESSA J on

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Horrible experience.One elevator is very inconvenient.I had to pay movers for extra 2 hours of moving, one elevator! I will be moving my stuff as soon as possible,you can`t even use the stairs!

JAMES L on

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While I the customer is utilizing my storage space and restrooms, I feel totally safe within the facility. Yes, I will refer others to become official customers here.

RANDALL P on

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rented a storage bin for the summer to store college furn. we needed to get in after 7 1 nite other than that it was great will rent again

JENEEN S on

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I am very pissed with your truck ppl I have reservations to pick a truck get here no truck im pissed and I will never come here again for a uhaul truck never

BABAJIDE A on

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Staff was friendly, knowledgeable and helpful.

GWEN C on

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Everyone from the manager to the gentleman that showed me around were knowledgeable and answered my questions. I left feeling my items were safe and secure.

JEFFREY H on

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Anthony does a great customer-focused job of managing the New Center facility. It`s clean, secure and well run, with the welcoming feel of a small, local business.

RAYMOND T on

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They saved me money and I really enjoyed my experience overall. Anthony, Dakari and Camisha were outstanding. You guys have a good team there. Please maintain this level..

GRAHAM F on

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The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.

RICHARD L on

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VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.

DANIELLE W on

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The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.

AISHA S on

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It was cool. I need someone to call me about refunding me the money from my prorated month!

USIFOH A on

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N/a

MARLA D on

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A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.

RANDALL P on

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very nice place

RHONDA G on

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This was the best storage facilityin all areas that I have used.

THOMASENIA J on

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The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.

DAN H on

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Great place

TOMASCIA W on

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I would like to thank the employees for all of their wonderful assistance.

ANTHONY B on

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Good experience: long walk to storage unit.

RHONDA G on

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This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.

KIMBERLY D on

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Everyone at this facility

ANTHONY B on

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I was a good first experience. It will take more time to evaluate completely.

ELIZABETH N on

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unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email

DARRYL W on

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Staff very professional.

TRINA H on

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The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items

SAMUEL S on

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Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.

SAMUEL P on

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Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.

MAXIM S on

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Great service at U-haul location. General manager quite helpful, friendly and competent.

MATTHEW B on

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Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.

CAROLYNN R on

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Staff were very courteous and helpful

VERNON R on

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Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!

GRAHAM F on

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Service was great, and the employees were very nice.

JEFFREY H on

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Great, friendly customer service. I was impressed!