Customer Reviews for U-Haul Moving & Storage of New River

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New River

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RODNEY J. on

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keith W. on

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Jenn is awesome!!

Keith H. on

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James S. on

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DERRICK R. on

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Patricia M. on

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Customer service was great! Would highly recommend this location.

landon s. on

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Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.

James H. on

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LARRY C. on

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keith H. on

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noah M. on

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Jeffrey D. on

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Leonardo J. on

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The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.

Meiseah W. on

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Just have another computer to deal with more customers

John S. on

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Ray B. on

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Overall I am very satisfied.

Thomas E. on

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Will use again

James W. on

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Robert J. on

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charla F. on

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I was charged for mileage that I did not accumulate on my move.

Patrick D. on

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Elijah H. on

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Dylan at this location gave me excellent service the entire way. Give that man a raise.

louis A. on

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RICHARD D. on

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JAMES S. on

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John S. on

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Was told that our drop off location was open December 26--It was not.

David R. on

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Ryan did an outstanding job.

Gary F. on

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Again very professional and helpful.

Jeffrey S. on

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I was in there for over 40 minutes and still my reservation was completely messed up and I was over charged. And they didn't keep the rate that was promised to me when I called and made the reservation. They tried to charge me for an extra day and when I called the uhaul headquarters they said that they can't even charge you for that before. They tried to make me pay almost triple the amount that it was supposedly to be. Than on top of that the truck smelt awful and wasnt clean. The service was just overall awful I definitely wouldn't recommend the uhaul on Marine Blvd. to anyone for moving.

Garry E. on

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Top notch drop off location. Everything clearly marked when you pull into the facility where to go.

Clementine E. on

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The Truck cut off on use twice .

Pamela S. on

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Inside the truck cab smelled like body odor. The truck exterior was clean. It had a dolly and packing mats in the back. We didn’t use any of that because I had packing quilts already but it was a very nice amenity. Easy enough to rent and return. The guys were nice and knowledgeable.

Linda I. on

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Patricia M. on

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David M. on

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TANISHA P. on

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Rosangelica H. on

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Everyone was very helpful and respectful

John W. on

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Jesus M. on

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Peter M. on

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Everyone was friendly and helpful and got me in and out super fast.

KerShon M. on

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Juan E. on

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Norman G. on

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Nothing.

Andrew D. on

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I'm a regular trailer rental customer. Manager Jennifer does a terrific job. I never wait over 10 minutes to check out and 5 minutes for return, thx , Andrew Davis

Gary B. on

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Trailer was good. Pulled fine and was clean

Chad H. on

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Jennifer and Ryan were super accommodating and assisted us with storage units, truck rentals, and trailer rentals. They are VERY customer service oriented!

Ronnie S. on

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All was very good

Wade S. on

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Very friendly and helpful. I appreciate the great service!

Darin W. on

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Perfect experience!

Simone S. on

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LEAH P. on

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Denorris B. on

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JAMES H. on

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Best UHaul location in town. Excellent service.

Nicholas L. on

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Mauricio M. on

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MICHAEL H. on

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The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.

CLIVE C. on

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Freddy H. on

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Very nice to deal with. Accommodating and helpful. Awesome place to store while waiting for a house. Extremely clean.

James D. on

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Dora T. on

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Krishonna C. on

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Robert T. on

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I like renting but I wish there was a different rate for using the tow dolly for only a couple hours instead of charging 50 dollars. We didnt need it for 24 just 2 hours. Should be a cheaper rate. We wont be renting again we will just buy our own dolly because it was to exspenive for 2 hours.

corbin M. on

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I'm not going to recommend U-Haul in general. Only needed to drive a pickup truck for less than 40 miles in only a 24 hour period. Personal situation is that I only needed the truck for a couple of hours but couldn't get into storage unit, the reason I needed the truck. So for only needing the truck for a couple of hours and driving less than 40 miles, I had to pay $98.00. That is absolutely ridiculous. Never again will I use U-Haul.

Theodore S. on

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Service was fast, professional, and incredibly nice.

KEVIN G. on

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The pictures taken of the vehicle for the pre-inspection are not current Photos when they send you the pre-inspection link. Or they are current photos but of another vehicle in better condition. They do this to try and make you pay for already existing damages on the vehicle you are renting upon turn in. I know this because the damage already on the truck had rust almost through the wall of the truck wall. I only had the truck for 3 days but they tried saying it was damage caused be me. Absolutely disgusted with their business. Extremely high prices too.

Robert L. on

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john M. on

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They reduced the rental van price I returned. The employees was very friendly. I will rent if I need. Thank you.

Brian H. on

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Staff was awesome and very helpful in all aspects. Highly bbn recommended!

Rachel E. on

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STAN T. on

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email has changed phone still the same

Stanley T. on

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I was quoted one price and charged another without being given a chance to ok or refuse.

James G. on

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Thomas C. on

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Garrick D. on

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Marlene S. on

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MICHAEL B. on

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Melvin L. on

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JAMES H. on

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Excellent support and customer service.

Jason B. on

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Good job

Warren G. on

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Nothing, everyone was great

Robert W. on

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I drove a long way to pick up rental truck, it was raining. The sales counter person handed me my keys and said you are all set, but did not check my rental truck to see if my blankets were in the truck. I had to make an additional round trip. Also, when I arrived my auto hauler was not available, but since I had to make the extra trip to go back and get my blankets, Iwas able to pick it up then.

Mary D. on

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John D. on

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Judy R. on

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ellen C. on

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Dana K. on

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Donetha K. on

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The guys at this location was very nice and helpful . I will be using this location again . Thanks so much .

Elizabeth S. on

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Ryan B. Was very fast and had me hooked up, paperwork done in about 10 mins. Excellent service!

Alan C. on

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George S. on

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Michael H. on

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Stephanie C. on

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Lynn B. on

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I only say I would not recommend because of the lack of customer service at this location. Sadly I rent from here fairly often because they tend to have the vehicle I need when I need it. On my last two visits to this store, and encountering two different male employees, I have found these associates to be condescending and borderline rude. Maybe this happens because I am not a “bro”,

Deeann B. on

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Don M. on

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Have the rental equipment ready for customer to pick up instead of having it parked in the back lot with the for rent signs still in it having a customer service representative walk you to the truck that you are renting instead of having to try to find it on your own then going back in for help take the customers input of when he tells the salesperson that the mileage allotted is going to be under the miles is to his destination

Quentin O. on

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Great Great Great

Stanley R. on

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Sara M. on

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Yvette G. on

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Stanley R. on

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Friendly staff and excellent customer service ????

Brandon Q. on

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Jessie C. on

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peggy L. on

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The customer service was excellent and very friendly. Made sure everything was hooked up correctly and we had all the information we needed.

David K. on

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Luis R. on

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Aaron B. on

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Very professional

Rich M. on

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Great place

Suzette A. on

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They answered all my questions and gave me good advice!

Christopher S. on

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Your staff is outstanding!

Chyna B. on

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I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.

cory m. on

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Excellent service!I relocated here from New York and they were very helpful with my situation.

GEOFFREY H. on

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Good facility, always a busy office.

Julie K. on

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I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!

stella l. on

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Very nice overall

Lynn r. on

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Extremely friendly and helpful

Deborah A. on

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Great friendly staff. Convenient and affordable.

JOHN S. on

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Great place!

antoinette g. on

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I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.

aaron m. on

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John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!

ken g. on

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Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.

Emily F. on

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I think the insurance cost per month is a little high.

Elric B. on

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Clean, helpful employees.

Edward T. on

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They went above and beyond. Manager and staff are great. 5 thumbs up.

Patricia b. on

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They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.

Amanda O. on

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Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.

Orlando C. on

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This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I’d recommend this place to anyone!

Carolyn P. on

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good job, thanks

Carolyn P. on

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Good service

joel b. on

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Jen is amazing! So helpful and accommodating!!!

trova y. on

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Jacksonville did okay, but overall worst moving experience I’ve ever had.

DONNA K. on

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Very helpful staff

alice s. on

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Did not see the facility I answered yes to first 3 questions but have no idea. Only answered so I could submit survey couldn’t leave blank! My box was stored there and was delivered on time.

JOHN M. on

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The storage outside have to much roach, ants and small insects . The only employee was too slow to do the job and poor customer service skills.

Deborah B. on

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This location has by far met any expectations I've ever encountered! They are wonderful!

Michael T. on

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Great Customer service. Friendly staff.

Robin M. on

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Very helpful and understanding to patrons especially after the hurricane issues. Top notch customer service.

Rebecca G. on

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Every contact along the way was incredibly awesome. Thank you.

SUSAN H. on

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I've been to many U-Haul locations preparing for an interstate move. This was by far the best service I've received from U-Haul. Larry Sanders was friendly, professional & efficient! Great employee!

Robin M. on

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Outstanding service. Helpful and friendly service.

Robin M. on

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Outstanding service and help. Enjoyable employees to converse with. Knowledgeable of services.

John L. on

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The storage company was extremely a delight to work with and so clean and safe. It was well worth the money while we made the adjustment from one home to our new home.

Michelle W. on

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A little bummed that the price went up. Also I feel that whatever is left in the month’s rent should be returned.

John B. on

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Always helpful, informative, and excellent service.

Aaron S. on

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Always helpful, never had any problems, highly recommended

dan a. on

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I had an outstanding experience with U-Haul Moving and Storage of New River. I will recommend them to everybody...

Samantha R. on

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Ur by a military installation. Hrs should be extended longer than 7 pm for customers w/o havin to rush through traffic. Also was not advised of the security system being down and completely off.

EMMA S. on

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