Customer Reviews for U-Haul Moving & Storage of New River

1,984 reviews

425 S Marine Blvd   Jacksonville, NC 28540

(910) 455-2717

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(910) 455-2717

425 S Marine Blvd
Jacksonville, NC 28540

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Connor S. 
Rating:
1.0

When I took the truck to location I was told to they would not take it. They gave us an address that wasn't applicable. We were sent on a wild goose chase to find the drop off location. When we finally got to drop off the attendant was very nice, but the whole experience was nerve wracking.

DANIELLEMICHELLE S. 
Rating:
4.0

Customer parking is inadequate and park spots are tight. The fuel level in the truck rented was significantly lower than what was annotated on the contract.

JEFFREY H. 
Rating:
3.0

We tried to get the discount that was given us and they told us we had to wait until I delivered the truck. When I delivered the truck last night their was I never talked to a real person, we just texted back and forth. Not a good way to do business.

TERESALYNN L. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE B. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Happy with the service.

John W. 
Rating:
3.0

Customer did not leave a comment.

Jordan F. 
Rating:
5.0

Drop off was quick and easy and the young man very friendly.

KEITH M. 
Rating:
3.0

Three of the tires on the trailer were under 20psi. And the brakes were leaking at the hydro tank. I was able to tighten the line and fill the tires. Just figured if some goes out for rental it should be checked over more then a quick yup its there.

David M. 
Rating:
2.0

Recently, I moved my stuff from Brentwood TN to Jacksonville, NC. (Twice) The first time, my delivery was late by over a week. I spoke with the Ubox traffic manager in Murphysboro, TN “Stephanie” at 615-432-4612 and 615-896-5303 informing me I was entitled to a refund of $50.00 per late day. I never back from her and each time, I call, I get handed off to a different person. I believe box #AA4523R account 84793749. I was passed around to other people for days getting nowhere. Please don't confuse this info with my most recent issue with my Ubox move where I was billed for two months after I completed the 2nd move to Jacksonville,NC. A refund was issued for this yesterday but has not been received. I am still waiting for my late delivery refund on my first Ubox. Phone: 310-498-5535. The employees are nice. Financial resolution is a nightmare. Thank you Ira Hirschel irahirschel@yahoo.com

Ira H. 
Rating:
5.0

Came out to see me even as I was parking the truck. Helpful and friendly all around.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

It took a very long time to get checked through. The employee next to me checked in 3 in the same amount it took to check me in. Nothing unique or confusing about my reservation. The employee was very nice but slow. I had a big job to get done in 4 hours and was very anxious to get going. A half hour was eaten up at the store. I've used this company multiple times and it has never taken that long. I forgot to check in online. Perhaps that would have sped it up. Still love Uhaul!

SUSAN P. 
Rating:
5.0

The drop off was simple and the person was friendly

TANYA M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

AARON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
3.0

Well, the early check in info was lost, they couldn't get the key for the van out of a lock box it was in because they didn't have the combo, the card reader didn't work, and I only drove 17 miles on a standard small van yet, it took almost 3 gallons of gas to fill it up! So, no, I didn't get it with a full tank. So, yeah, it was a rough day for this U-Haul!!

John B. 
Rating:
4.0

I think in the future , I would go to another location or a different company . I've never been charged like this , before . I had storage there before and was told that you all were climate controlled , but when I got my things back there was mold and fungus on my things . I did let it be known , but no-one did anything about it . All of my things had to be thrown away . I'm allergic to mold . The people there are nice , though . They were just following protocol .

Regina Y. 
Rating:
1.0

Need more organization Couldn't it do self check in had to go in office All kinds of issues could not find truck key Didn't have my truck so gave me bigger truck

Alissa R. 
Rating:
5.0

Customer did not leave a comment.

MEGAN T. 
Rating:
3.0

I booked a month in advance. A few days before the rental you started moving me further and further away from my starting point saying no trucks were available. I had to drive and pay for an extra 40 miles because of the nonsense. We passed over 100 trucks sitting on various U-Haul lots - including 30-40 within a mile of my origin that sat there all day long at open locations. This is absurd and you should be ashamed of making a customer pay for your internal issues or was it just fraud? Maybe a regional manager should call me, huh?

MICHAEL O. 
Rating:
5.0

Be more cheaper

JOYCE W. 
Rating:
3.0

Customer did not leave a comment.

DAVID EVAN M. 
Rating:
5.0

Excellent help! Thank you!

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

JACOB T. 
Rating:
5.0

Great last-minute service due to non-availability at previous determined location

LESLIE H. 
Rating:
5.0

Great experience, friendly and helpful staff.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

OTNIEL T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

The guy at the desk was outrageously helpful and did his best to work with us despite access hours.

Cathryn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Amazing and friendly

Marlon Z.  |  First Impressions 
Rating:
4.0

Very friendly and professional staff. I look forward to working with these folks again soon.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kayla Q.  |  Overall Experience 
Rating:
4.0

I didn't like the fact that your facility is not accessible 24 hours without paying extra.

Joshua S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WAYNE B. 
Rating:
4.0

Customer did not leave a comment.

PETER B. 
Rating:
3.0

Fix your app

Melissa B. 
Rating:
1.0

Lots of miscommunication, waited for truck and trailer for over an hour, did pre check in but still had to re check in at desk took a really long time and lots of issues from both locations

NICHOLAS J. 
Rating:
5.0

my family and I was treated great

Letishia W.  |  Online Move In 
Rating:
5.0

They came out when I pulled up with the truck. Looked over the truck and printed out my receipt and said have a wonderful day. Quick, fast, and easy return.

Sensei B. 
Rating:
4.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
1.0

I made a reservation and they then told me there wasn't any. My reservation was at 9 am. they put me on a waitlist said it would take 30 minutes. They didn't call me until 2pm. No apologies at all. Terrible experience will never use this company again

Ashlynn F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Very polite and helpful

DIANA C. 
Rating:
5.0

Great customer service!

Reynaldo R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.

Dorian K.  |  Overall Experience 
Rating:
5.0

Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carson F. 
Rating:
5.0

Extremely polite and helpful staff.

Richard E.  |  First Impressions 
Rating:
5.0

I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.

Antoinette M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
4.0

Customer did not leave a comment.

AMANDA D. 
Rating:
2.0

The alinement of the truck was way off. Always they did offer to. Help me move the truck and trailer around other car while in their lot.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

SARAH C. 
Rating:
5.0

No improvement needed. This was my first time using a U-Haul and tge experience was great. I was second in line and the staff was dealing with a customer that was older and very confused. I loved and appreciated the way the U-Haul folks treated them. I was also treated well and the gentleman who to helped me get everything was great.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

omar j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne L. 
Rating:
5.0

Professional

Michael N. 
Rating:
1.0

I received a truck that had a huge roach inside of it.The dolly also had the zip tie broken off of it prior to me taking the truck and I let them know that we never used it and they still tried to charge me for it.

Jamesha O. 
Rating:
3.0

When we arrived at 8:30 am for an 8:00 pickup, my truck was blocked in by several vehicles. The location had two staff on duty along with someone cleaning out trucks— We had to wait until 10:00 to be able to depart the location with our vehicle. The staff on duty did the best they could and were very pleasant -however, we should have been taken care of promptly. Returning the vehicle was extremely efficient and not an issue.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

AWANA J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY O. 
Rating:
5.0

Customer did not leave a comment.

Nadia H. 
Rating:
5.0

Trailer was from a "franchise" according to the local representative. There were dents all over the outside, and the inside wood was damaged, including the guard rails on the inside walls.

Clemont L. 
Rating:
5.0

Great customer service Trailer performed as expected, excellent

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Creighton B. 
Rating:
3.0

I completed the online reservation and had to redo most of it when I arrived at the store. When I returned the vehicle, the check in process was just as cumbersome and slow. Between the check in and check out processes, it took over an hour of my time. Please speed up your administrative processes.

THOMAS D. 
Rating:
1.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

Wanda F. 
Rating:
5.0

Customer did not leave a comment.

debra N. 
Rating:
5.0

Customer did not leave a comment.

CODY S.  |  First Impressions 
Rating:
4.0

Please make certain that the windshield is clean before someone rents a truck. The body of the truck itself was also covered in mud splatter.

Delores D. 
Rating:
5.0

Great service!

Juan E. 
Rating:
4.0

Customer did not leave a comment.

Jimmy S. 
Rating:
4.0

Customer did not leave a comment.

jermaine W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

There was blood on the driver's side door and the equipment I reserved the day prior suddenly wasn't available the next day

Laura S. 
Rating:
4.0

I reserved a 20 ft truck, verified it four days before pick up, went to get truck and was told they had given it to someone else for a one way rental. Had to settle for a 15 ft truck if I wanted to still move. Took multiple trips, and fuel. If someone reserves a truck, don't give it to someone else to make more money.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Everyone we dealt with was super helpful and professional. They went above and beyond to make sure we had exactly what we needed.

JOHNATHAN D. 
Rating:
1.0

We originally reserved out in Richlands NC. Our reservation was canceled and we were forced to drive 30 minutes away to pick up our truck. The man on the phone was very rude and tried telling me that it wasn't that far away. He was not willing to help us or provide any answers and was very rude.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Melisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jynelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin A. 
Rating:
3.0

This trailer was not in good shape. The door was hard to put up and down and the trailer leaked. Was very disappointed with condition of trailer. My belongings were wet from leaks due to rain storms we encountered along our route.

Mary K. 
Rating:
3.0

They didn't have the appliance dolly I reserved. I wasn't able to move everything I needed with the utility dolly that was subbed in. I would've rented from another location if I had known.

Matthew G. 
Rating:
5.0

no comment. Excellent.

ANISSA C. 
Rating:
4.0

Customer did not leave a comment.

Ava F.  |  Overall Experience 
Rating:
5.0

Awesome customer service and the rental was clean and was ready to use without any issues, a seemless process. Thank you!

Gary D. 
Rating:
5.0

Bethany was wonderful and made my experience as smoothness as possible!

Meagan T. 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R. 
Rating:
5.0

.

Elizabeth G. 
Rating:
3.0

Reservation originally made 3 miles from location. uhaul called and stated website was wrong and truck was available at location that was another 3miles away. I get all the way there for them to hand the keys for my 20ft truck to the people at the counter next to me and then said they ran out of trucks and were double booked. I made my reservation days ago, and didn't even ask for this store. no compensation for inconvenience, smaller truck that required the use of POV as this was not large enough.

Jennifer D. 
Rating:
1.0

When I showed up our booked vehicle wasn't available as well as our dolly we had also reserved.

Nicholas G. 
Rating:
2.0

Let us know the full price for rental services on the app I had two transaction because of it it just makes the place look funny like why not give us that rate you say 19.99 for rentals my full prices came out over $50 including the .99 for miles but also said I had to pay a rental fee a which is understandable why not put that in the order as well?

Janeshia S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELBENJAMIN T. 
Rating:
5.0

Honestly, there isn't anything that I would have to say that requires improving. Even with a scheduling conflict and the time of my appointment being pushed back a few hours my vehicle was still completed and out very quickly and the work quality is immaculate!! Kudos to the entire staff, and I will most definitely re-patronize this location as well as recommend them to any friends or relatives if any services are required of a U-Haul facility! Thank you!!

Garrett H. 
Rating:
4.0

They took down what I told them about the truck and trailer issues

Timothy A. 
Rating:
3.0

Only complaint is our stuff ended up having roaches when we moved it out.

Jessica G.  |  Overall Experience 
Rating:
2.0

We reserved an appliance dolly with our order and when we arrived to pick up our truck and the dolly we needed we were told they didn't have any and gave it to someone else earlier. The uhaul place did nothing to help and messed up our move. We had to go buy one. I also called the 800 number and the automated system said it was a 40 min wait I put my name and number in for a call back. It called back told me I was number 1 in the queue then it told me it was a 50 minute wait again I redid the call back and when it called back the second time it told me someone would be on shortly then the system hung up on me. Highly dissatisfied with your customer service. The person at the site called us later after 4 pm to tell us she had a dolly for us finally which was too late nor was I driving back into town to get it with the uhaul and paying for extra miles.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Innocenzo O. 
Rating:
4.0

Customer did not leave a comment.

christopher t.  |  Overall Experience 
Rating:
5.0

employees always super helpful and there’s pretty much always been what i needed on hand

christian r.  |  First Impressions 
Rating:
5.0

Everyone was friendly and nice thanks

Amanda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L.  |  First Impressions 
Rating:
5.0

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Jonathan K.  |  Online Move In 
Rating:
5.0

Staff was very helpful

Leita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELSON J.  |  First Impressions 
Rating:
5.0

Good customer service. Very helpful.

Antoinette M.  |  First Impressions 
Rating:
5.0

The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

MITCHELL M.  |  First Impressions 
No reviews have been submitted for this location.

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