Customer Reviews for U-Haul Moving & Storage of New River

1,922 reviews

425 S Marine Blvd   Jacksonville, NC 28540

(910) 455-2717

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(910) 455-2717

425 S Marine Blvd
Jacksonville, NC 28540

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
4.0

Customer did not leave a comment.

AMANDA D. 
Rating:
2.0

The alinement of the truck was way off. Always they did offer to. Help me move the truck and trailer around other car while in their lot.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

SARAH C. 
Rating:
5.0

No improvement needed. This was my first time using a U-Haul and tge experience was great. I was second in line and the staff was dealing with a customer that was older and very confused. I loved and appreciated the way the U-Haul folks treated them. I was also treated well and the gentleman who to helped me get everything was great.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

omar j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne L. 
Rating:
5.0

Professional

Michael N. 
Rating:
1.0

I received a truck that had a huge roach inside of it.The dolly also had the zip tie broken off of it prior to me taking the truck and I let them know that we never used it and they still tried to charge me for it.

Jamesha O. 
Rating:
3.0

When we arrived at 8:30 am for an 8:00 pickup, my truck was blocked in by several vehicles. The location had two staff on duty along with someone cleaning out trucks— We had to wait until 10:00 to be able to depart the location with our vehicle. The staff on duty did the best they could and were very pleasant -however, we should have been taken care of promptly. Returning the vehicle was extremely efficient and not an issue.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

AWANA J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY O. 
Rating:
5.0

Customer did not leave a comment.

Nadia H. 
Rating:
5.0

Trailer was from a "franchise" according to the local representative. There were dents all over the outside, and the inside wood was damaged, including the guard rails on the inside walls.

Clemont L. 
Rating:
5.0

Great customer service Trailer performed as expected, excellent

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Creighton B. 
Rating:
3.0

I completed the online reservation and had to redo most of it when I arrived at the store. When I returned the vehicle, the check in process was just as cumbersome and slow. Between the check in and check out processes, it took over an hour of my time. Please speed up your administrative processes.

THOMAS D. 
Rating:
1.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

Wanda F. 
Rating:
5.0

Customer did not leave a comment.

debra N. 
Rating:
5.0

Customer did not leave a comment.

CODY S.  |  First Impressions 
Rating:
4.0

Please make certain that the windshield is clean before someone rents a truck. The body of the truck itself was also covered in mud splatter.

Delores D. 
Rating:
5.0

Great service!

Juan E. 
Rating:
4.0

Customer did not leave a comment.

Jimmy S. 
Rating:
4.0

Customer did not leave a comment.

jermaine W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

There was blood on the driver's side door and the equipment I reserved the day prior suddenly wasn't available the next day

Laura S. 
Rating:
4.0

I reserved a 20 ft truck, verified it four days before pick up, went to get truck and was told they had given it to someone else for a one way rental. Had to settle for a 15 ft truck if I wanted to still move. Took multiple trips, and fuel. If someone reserves a truck, don't give it to someone else to make more money.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Everyone we dealt with was super helpful and professional. They went above and beyond to make sure we had exactly what we needed.

JOHNATHAN D. 
Rating:
1.0

We originally reserved out in Richlands NC. Our reservation was canceled and we were forced to drive 30 minutes away to pick up our truck. The man on the phone was very rude and tried telling me that it wasn't that far away. He was not willing to help us or provide any answers and was very rude.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Melisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jynelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin A. 
Rating:
3.0

This trailer was not in good shape. The door was hard to put up and down and the trailer leaked. Was very disappointed with condition of trailer. My belongings were wet from leaks due to rain storms we encountered along our route.

Mary K. 
Rating:
3.0

They didn't have the appliance dolly I reserved. I wasn't able to move everything I needed with the utility dolly that was subbed in. I would've rented from another location if I had known.

Matthew G. 
Rating:
5.0

no comment. Excellent.

ANISSA C. 
Rating:
4.0

Customer did not leave a comment.

Ava F.  |  Overall Experience 
Rating:
5.0

Awesome customer service and the rental was clean and was ready to use without any issues, a seemless process. Thank you!

Gary D. 
Rating:
5.0

Bethany was wonderful and made my experience as smoothness as possible!

Meagan T. 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R. 
Rating:
5.0

.

Elizabeth G. 
Rating:
3.0

Reservation originally made 3 miles from location. uhaul called and stated website was wrong and truck was available at location that was another 3miles away. I get all the way there for them to hand the keys for my 20ft truck to the people at the counter next to me and then said they ran out of trucks and were double booked. I made my reservation days ago, and didn't even ask for this store. no compensation for inconvenience, smaller truck that required the use of POV as this was not large enough.

Jennifer D. 
Rating:
1.0

When I showed up our booked vehicle wasn't available as well as our dolly we had also reserved.

Nicholas G. 
Rating:
2.0

Let us know the full price for rental services on the app I had two transaction because of it it just makes the place look funny like why not give us that rate you say 19.99 for rentals my full prices came out over $50 including the .99 for miles but also said I had to pay a rental fee a which is understandable why not put that in the order as well?

Janeshia S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELBENJAMIN T. 
Rating:
5.0

Honestly, there isn't anything that I would have to say that requires improving. Even with a scheduling conflict and the time of my appointment being pushed back a few hours my vehicle was still completed and out very quickly and the work quality is immaculate!! Kudos to the entire staff, and I will most definitely re-patronize this location as well as recommend them to any friends or relatives if any services are required of a U-Haul facility! Thank you!!

Garrett H. 
Rating:
4.0

They took down what I told them about the truck and trailer issues

Timothy A. 
Rating:
3.0

Only complaint is our stuff ended up having roaches when we moved it out.

Jessica G.  |  Overall Experience 
Rating:
2.0

We reserved an appliance dolly with our order and when we arrived to pick up our truck and the dolly we needed we were told they didn't have any and gave it to someone else earlier. The uhaul place did nothing to help and messed up our move. We had to go buy one. I also called the 800 number and the automated system said it was a 40 min wait I put my name and number in for a call back. It called back told me I was number 1 in the queue then it told me it was a 50 minute wait again I redid the call back and when it called back the second time it told me someone would be on shortly then the system hung up on me. Highly dissatisfied with your customer service. The person at the site called us later after 4 pm to tell us she had a dolly for us finally which was too late nor was I driving back into town to get it with the uhaul and paying for extra miles.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Innocenzo O. 
Rating:
4.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Excellent customer service which made for a very quick and easy drop off.

Carl M. 
Rating:
5.0

The truck should be checked because the steering wheel has alot of play to it. Like about a inch of play

Zachery A. 
Rating:
4.0

Customer did not leave a comment.

christopher t.  |  Overall Experience 
Rating:
5.0

I have dealt with these people on numerous occasions and have always had good service.

ROBERT B. 
Rating:
5.0

Employee was very helpful and polite. Customer service was great!

JAMIE K. 
Rating:
3.0

I had to wait over 45 minutes to get the right truck after having a reservation and checking in online. Very disorganized

Amie A. 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R. 
Rating:
5.0

Payment system is not clear…I payed $175.00… for $40.00 charge still waiting for proper reimbursement…!!!

ALONZA H. 
Rating:
4.0

Customer did not leave a comment.

franchesca R. 
Rating:
1.0

The GM of this location is by FAR, the RUDEST woman I have ever dealt with!!! She does NOT need to be in customer service WHATS SO EVER!!!!!!! Equipment not available, had to pick it up ourselvees!

Rachel C. 
Rating:
5.0

The entire experience was wonderful. We received a new truck, the service people were kind and courteous and answered all our questions. The app was easy to use. Very enjoyable experience

LYNN R. 
Rating:
3.0

Customer did not leave a comment.

Russ L. 
Rating:
1.0

Don't charge customers a late return fee when equipment was returned on the same day it was rented (Check your security cameras). Secondly when you charge them a late fee of 21.40 and only credit them 20.00 after the customer spends hours/days trying to correct your mistake, is that not a lack of business professionalism? Simply put I'm ashamed that Uhaul whom I've done business with over the years may not see any future business from me in the future. Reference #3357962

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

Nicolas A. 
Rating:
1.0

I was lied to, miss treated, and ultimately robbed by the U-Hauls that I dealt with this weekend. I had only one day to execute my move so I planned ahead and reserved my equipment the right way. When it was all said and done I got half of what I requested in terms of rental equipment and it was over half a day late which led me to have to resort to other means. I was then charged double even though I was promised I had unlimited mileage. I would really appreciate if somebody would get in contact with me about this because when I call the corporate phone number that was provided to me I get hours of hold. My phone number is 281-840-2064.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
1.0

If you are in customer service, don't make it seem as if customers are a burden.

Steve J. 
Rating:
3.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

employees always super helpful and there’s pretty much always been what i needed on hand

christian r.  |  First Impressions 
Rating:
3.0

Not so much with this location but I was very disappointing when making reservation online and a site says that have vehicles available and you get there and the attendant says no not really its just a ploy to get you to come in. I feel this is a big waste of time. I also placed and order for a truck and the location was moved without prior contact to a location that was over and hour away. Again this was unacceptable. Either you have vehicles or you don't it should be made clear upfront. I would say that the 425 S Marine Blvd Jacksonville, NC 28540 did meet my need they were just short staff which created a longer than usual wait time.

Edward M. 
Rating:
5.0

Amazing staff! Very helpful and attentive to customers. They were very busy but kept their cool and managed to conduct themselves in an outstanding manner. Also incredibly compassionate the young man that ran after a customers puppy ran off towards traffic and got rescued by this employee.

Jose M. 
Rating:
3.0

I booked the appointment online for the next available time and date. I took time off work to go get my hitch installed, and was told that the parts were not in stock, I had to wait almost 3 additional weeks before the parts came in. In future it would be helpful to have staff ensure parts are in stock on the agreed-upon appointment date, or at the very least, notify the customer before they take the time to drive all the way to the premises to be refused service. The staff at the Jacksonville Uhaul were very respectful and helpful, this is not their fault but a flaw in the Uhaul online booking system.

David F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

The card machine was not working. It took a long time to get our paperwork done. The employee was very nice. Said they need new computer system.

Sherry Q. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
1.0

Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn’t getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else’s name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.

Grace H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Lots of room to check the truck in. Staff was quick and efficient.

Dennis C. 
Rating:
3.0

I arrived with 1 minute remaining in their business hours. The guy locked the door as I approached the door without even acknowledging me. Blatant laziness and disrespect

KEVINGERARD B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Shikamana K. 
Rating:
2.0

Waited in line while only one person worked counter, manager and other counter personel were talking instead if assisting customers. Trailer had random parts laying on the deck and ratchet straps were torn indicating pre checks not completed. Please check my profile I rent about 5 times a year this locations service was abnormal.

GEORGE D. 
Rating:
5.0

Everyone was friendly and nice thanks

Amanda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick C.  |  Overall Experience 
Rating:
5.0

No comments, everything was good

WILLIAM B. 
Rating:
3.0

The person who checked me out was not professional

Nicki T. 
Rating:
5.0

Customer did not leave a comment.

Breanna B.  |  First Impressions 
Rating:
4.0

Did not have dolly that I specifically reserved. Did not find out until day of pick up.

Doyle F. 
Rating:
4.0

Very easy to schedule installation and prices are very fair. Overall experience with installation process was great, but facilities need some attention as water was dripping from the ceiling onto my wife and baby. Staff seemed not to care.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

jamews L. 
Rating:
1.0

Need more customer service and courtesy. I lost my key on the Uhaul lot while transferring items from my vehicle to the Uhaul truck. I asked for assistance in locating them as it was on their parking lot. They said no and asked me to call lockout services? The truck was open so why would I call them. But they were quick to walk back in and get prices for the key which just annoyed me Secondly, I elected the mobile pickup instead of the counter. The tuck was in the cut so it was hard to find. Then they told me I had to come in regardless of the mobile puckup?! During this pandemic that's not what I wanted, but they couldn't care less

Casimir A. 
Rating:
2.0

Inexperienced overworked staff. Waited 15 mins and ended up going to the back to find someone to help me and the other 4 customers. She was “new” and couldn't answer many of the questions. But the manager was busy.

Walter D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

PACEY S. 
Rating:
4.0

Customer did not leave a comment.

Chad T. 
Rating:
5.0

Great overall rental experience. The staff got me in and out quickly. I was on my way before I knew it. Thanks.

RONALD B. 
Rating:
5.0

Everyone that I worked with are total PROFESSIONALS...Thank you for all the help

NORVILLE H. 
Rating:
5.0

Professional Courteous

ALVIN J. 
Rating:
4.0

Easy pick up and drop off for me, no problems.

EDDIE W. 
Rating:
1.0

Have the right size vehicle for me at the right time when I guarantee reserve it. Needed a 15ft had to take a 26ft or nothing. Had to tie down everything so it didn't slide around and break due to the space I could not fill. Cost me extra in gas as well.

CHRISTOPHER D. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Very well organized and professional atmosphere.

BENJAMIN S. 
Rating:
4.0

Customer did not leave a comment.

Pirooz P. 
Rating:
2.0

When a customer calls to say they will be a bit late to pick up their reserved truck and you tell them not to worry, don't tell them they are "lucky we didn't give your truck to someone else" when the customer shows up. I called specifically because I was worried you would hand my truck off to someone else. At least make a note.

Nicholas L. 
Rating:
5.0

Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. Thank you!

James P.  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff.

Malinda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie J.  |  First Impressions 
Rating:
4.0

Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the units

Shania C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip d.  |  Overall Experience 
Rating:
3.0

Bill amounts were inconsistent.

Jaime R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jennie Joe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L.  |  First Impressions 
Rating:
5.0

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Jonathan K.  |  Online Move In 
Rating:
5.0

I am impressed with how easy it was to do business with Uhaul

Calvin J.  |  First Impressions 
Rating:
5.0

Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). Thanks again!

DANIELLE S.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Leita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELSON J.  |  First Impressions 
Rating:
5.0

Good customer service. Very helpful.

Antoinette M.  |  First Impressions 
Rating:
5.0

The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

MITCHELL M.  |  First Impressions 
No reviews have been submitted for this location.

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