Customer did not leave a comment.Becca I. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of New River
Jacksonville, NC 28540
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tonyetta is definitely someone you want representing your company. She was very polite and helpful.Nikko L.
Quick service, highly recommendKurtis P.
Everything was great 👍👍👍.Catherine M.
I was told that It made no sense to make a reservation and the unit size I needed would be a available however it was not and I was forced to get a higher unit but the Manager Tonyetta was awesome and changed my experience thanks so muchKourtmey E. | First Impressions
Customer did not leave a comment.Elijah J.
Nothing i can think of, easy and fast pick up.JEFFREY D.
Tonyetta and the ither staff member,whose name i dont know but they both had phenomenal personalities. They both were very professional upon me entering the store. Tonyetta was having some difficulties with the computer crashing yet she didn't let me leave before putting forth a great effort into trying to rectify the problem so that I wouldn't have to make a return trip. Great customer service skills. Kudos to her!!Sandra B. | First Impressions
The gentleman that runs that facility for my understanding the retired Marine was extremely rude. The location was wrong dropping the truck off due to the GPS and he literally called my home and cursed me and my husband out for absolutely no reason. Absolutely unacceptable he should be reprimanded!!Ann J.
Customer did not leave a comment.Julie M.
Excellent customer service!!!April K.
Customer did not leave a comment.kiyah G.
They were great toBrian N.
Only one person working, and was nowhere to be found for nearly twenty minutes while the store was left completely unattended.Josiah D.
Amazing amazingly great customer service and management was so helpful. I would highly recommend this location and u haul to new customersFelicia W.
Customer did not leave a comment.Susan E.
Customer did not leave a comment.Nancy J. | First Impressions
Customer did not leave a comment.STERLING M.
The process was seamless and the customer representative was straight to the point and very helpful.Frederick P.
The trucks were parked very close together. It was a challenge to get out. Otherwise fast and friendly service and I would definitely use this location again.Kathryn S.
Customer did not leave a comment.everet d. | First Impressions
Customer did not leave a comment.Mary A.
The counter guys were friendly, polite, and efficient. Highly recommend!Mary A.
Customer did not leave a comment.Jensen M.
Watch how you speak around customer, do not use swear words. Fix the drop key box so customers don't have to wait 1.5 hours after hours calling the help desk wondering what to do with keys so they don't get stolen. Look at the customers contract for updates if you are unsure of where the keys, not calling early demanding keys when they are in possession.christina G.
Customer did not leave a comment.Joshua B.
The work was done well but the location deals with communication and scheduling issues- confirmed appointment time by calling them the day prior then at my arrival, it seems there was a double service booking and my appointment had to be pushed back an hourGinger K.
Customer did not leave a comment.Chase P.
Customer did not leave a comment.Caleb F.
Everyone at the facility is friendly, helpful and goes above and beyond to help you. The only downside is that there are roaches in the units but that’s not in their control, as they’re everywhere in the area. Overall I had an excellent experience and would definitely recommend this facility!Tabitha F. | Overall Experience
Very easy drop off process. Friendly staffnaita M.
Customer did not leave a comment.Samantha M.
Tanyatta was super helpful. There was too much going on in their one person was watching videos with the volume very loud another person was eating another person was making personal plans .Vanessa S. | First Impressions
Courteous and helpful,Ashley C.
Customer did not leave a comment.William B.
Mario was friendly and professional. Would look forward to dealing with again if services are needed.Richard G.
Customer did not leave a comment.charles D.
Very nice, and helpful employeesLawrence J.
Customer did not leave a comment.luz V.
Customer did not leave a comment.Cheryl L.
Customer did not leave a comment.Kelsey M.
Customer did not leave a comment.William B.
Store and service employees were excellent!Caroline A.
Customer did not leave a comment.David A.
The ladies at this U-haul location were, simply put, God sent... They went above and beyond in every way possible.. I didn't just rent a truck..I now have these women in my life because once you spend anytime at all around them you want to keep them in your heart forever...some may find this "rating" a bit much..I don't care..if anything the actual experience was even better than I said..meet them..talk to them...you will love them, I promise youValli K.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Brian D.
Great staff very friendly and fun to be around 👍.Myrtie R. | First Impressions
Customer did not leave a comment.gretta L.
Employees are cool, but seem to be very young and place around too much! Workers brining their dogs on the location is unacceptable. The guys were super helpful. But overall, not serious people. The people who had the truck I was given had roaches and they were in the truck (I had the pics and videos) and got into my new apartment. Truck was not properly cleaned, as roaches were even coming onto the floor board of the back of the truck when I was talking to the employees at the last location. I have filed a complaint and will be following up this coming week for resolution! Very very disgusting!!Jamal C.
Customer did not leave a comment.meghan b. | Overall Experience
Customer did not leave a comment.Randy R.
Dropped off after hoursJames D.
The experience was superb.JAMIE L.
Great customer service.JAMES H.
I went into the Jacksonville, NC location to rent a car dolly. Had kind of an emergency when the wife's van broke down 60 miles away. The guys here had me checked out and on my way inside of 15 minutes. They're very helpful and have a streamlined process for checking in/out. I brought the dolly back,unhooked it and they checked it back in in no time. All around great service.Brandon T.
Customer did not leave a comment.Mike M.
Hands down the best staff and experience ever will definitely come back for anything I needMalachi T. | Overall Experience
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Gary J.
The installer was quick, efficient, professional and pleasant.John M.
Customer did not leave a comment.Joe O.
Customer did not leave a comment.Tim M.
Everyone was very friendly and helpful!!Devita K.
The GM is a blessing and I truly appreciate her so much.Nancy m. | Overall Experience
Customer did not leave a comment.David H.
Quick seamless installation. Only thing that could be improved is that my wiring was done in a way that it doesn't come through my bumper to hook up to a trailer. The tech told my husband not to put it out the back hatch of the car and close the hatch, which would cause a pinch, but it's in my trunk? How are we supposed to use it then? We saw a video of an install for a Subaru Ascent and where the wiring should be accessed, and it seems ours was just sort of put in without the time to be able to use it. We are going to bring it back to see if they can fix this. Happy w/ the work, just confused about the wiring situation.Sarah E.
Customer did not leave a comment.Richard N.
It was the first uhaul i have used in 2 years that kept equipment and inside cab clean. Really impressed.Breya W.
Customer did not leave a comment.Sam L.
Great customer service.JAMES H.
the staff was very friending and helpful.Thomas W. | First Impressions
Easy and convenient. Storing needs were fully met!Marsha R. | Overall Experience
Customer did not leave a comment.FREDERICK G.
Fast and quick return, friendly staffanglea B.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Ryan B. | Overall Experience
Customer did not leave a comment.Donna P. | First Impressions
Everything greatDonna P.
Customer did not leave a comment.mike D.
Great service.JAMES H.
Customer did not leave a comment.Noyka A.
I was charged an extra 15.00. I returned the vehicle back with fuel tank full and dropped it off with a service member. I was charged without being informed why.Nicole S.
Customer did not leave a comment.latasha S.
Customer did not leave a comment.ADAM K.
Add a step to the trucks for short people to get in them and the fee for gas is way too expensive if it's not returned where it was. $5 in this economy is just way too high.Michael W.
Great customer service and staff.JAMES H.
Customer did not leave a comment.Andrew L.
I don't believe it was any fault of Uhaul of New River, but the truck I was given had very clearly not had a front end alignment in quite some time. It was bad enough that the front tires wore through to the cords on the inner edge and had to be replaced halfway through the trip. Had I not been checking the tires at every stop, this could've had disastrous consequences.James G.
Customer did not leave a comment.Ross H.
They were very kind and helpful, went out of their way to accommodate our needs, as Uhaul had given me the storage unit I needed in my online reservation but that unit wasn't available. It was stressful but they rented two smaller units to us and made it as smooth as possible .Tabitha F.
Customer did not leave a comment.Tabitha F. | First Impressions
Customer service is awesome @this facility. They always work with you, no matter what your situation is. Tameka is awesome. Idk her position here, but she is awesome.I will refer customers hereFaafetai S.
Over all everything was good service, but the location is very cramped for the area to maneuver trailers or trucksDennis P.
Customer did not leave a comment.MARVIN E.
Customer did not leave a comment.AISHA M.
Customer did not leave a comment.Thomas W.
We reserved a 26' truck with a 2-wheeler. When I got there the 26' wasn't available and they had no 2-wheelers. What's the purpose of a reservation??? I had to settle for a 20' truck with no dolly at all. This resulted in more work and in our making two trips instead of one. Thankfully!...the employee gave us a discount so the price worked out about the same for mileage and a little cheaper for the truck. The employees did a fine job but I still don't understand the purpose of reservations if you don't actually reserve the equipment.William E.
The staff here is always friendly and welcoming; professionally competent; and efficient in their customer service. I look forward to working with them again soon!Mark S.
Tonyeta was super kind and helpful as was everyone we encountered! Super pleased!Vicki C. | First Impressions
I filled the gas back up to where the truck was checked out at and the location still added a 15.00 gas charge. I will never go back to this location. I have not had this type of issue at any other locations.JOSHUA M.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.T C. | Overall Experience
Customer did not leave a comment.James K.
Customer did not leave a comment.Deirdra M. | First Impressions
Customer did not leave a comment.Keith W.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.Frankie H.
I'm really disappointed in my reservation and with the whole experience. I find it hard to understand why I had so many issues with getting what should have been a couple hour job done. Not only did I loose money by driving my rental truck to two other locations to pick a dolly, but I also lost out on hours working at my job. I think better management and customer service training needs to be priority for the U Haul employees that were part of the issues I faced.Marquice W.
Customer did not leave a comment.Taylor K. | First Impressions
Customer did not leave a comment.Tatyana M.
Cargo van was very Stinky with cigarette smoke. I don't smoke and I want nothing to do with anything with cigarette smoke . Disappointing.Susan B.
Customer did not leave a comment.Brian B. | First Impressions
Customer did not leave a comment.Kathy H. | Overall Experience
Customer did not leave a comment.JAMES L. | Overall Experience
Price increase was not helpful at all. They repeatedly charged my card after I repeatedly told them not to. These fraudulent attempts to access my account forced my bank to freeze my account specifically for fraud. It took a week to get a new card and unlock my accounts. I'll never use U-Haul again.Daniel M. | Overall Experience
Customer did not leave a comment.Barbara L.
Great customer service!!!RICHARD W.
Customer did not leave a comment.Shirley B.
Actually clean the inside of the Uhual please, that includes the cupholders and suchBrandan T.
Customer did not leave a comment.Amy M.
Truck had very dirty cup holders and center console. One employee was helpful here. Others were just running around and smoking vapes inside while helping other customers. I have Nothing against smoking but I don't believe employees should be doing it inside while helping customers.CHRISTOPHER E.
Had my unit for 3 years and never had a problem.BELINDA B. | Overall Experience
Customer did not leave a comment.JEANINE L. | Overall Experience
Customer did not leave a comment.Brian B. | Overall Experience
Customer did not leave a comment.Stephen V. | First Impressions
Customer did not leave a comment.JAMES L. | First Impressions
I was giving the wrong storage space after I set up reservations with uhaul in Columbia SC. When I arrived at 425 s Marine blvd the staff was very friendly and try to do their best to accommodate me.i travel five hours to get my items and get there and have no room to store it.it has costed me more money with the inconvenience that u-haul has caused the unit that I'm in now I can't afford to keep it there now I have to borrow money to get it out.i have had a bad experience with the company I wouldn't recommend no one .SHELIA W. | First Impressions
I got the unit on a Sunday. When I called to cancel, the was told the weekends were not available. My thoughts are that if I do not use a whole month, something would be returned.Chonita W. | Overall Experience
Customer did not leave a comment.William M. | Overall Experience
Customer did not leave a comment.Lisa b. | Overall Experience
Customer did not leave a comment.MEGAN D. | Overall Experience
Customer did not leave a comment.Breya W. | First Impressions
Huge heart team couldn't have done it without them such welcoming group.CASSAUNDRA M. | First Impressions
Customer did not leave a comment.Margaret D. | First Impressions
Customer did not leave a comment.Julious H. | Overall Experience
Wish the staff wouldn't call me for payment on my storage before the due date. I have to storages due two days apart but they always call me before the second one is due requesting paymentMYRA B. | First Impressions
The staff in Jacksonville, NC and the staff in NYC are very helpful and courteous. I had w wonderful experiences with both staffs Ms they made my moving a real pleasure. Awesome people. I would definitely recommend my family members and friends to use u-haul for their moving.BARRINGTONANTHON W. | Overall Experience
Customer did not leave a comment.Janaysia M. | Overall Experience
Customer did not leave a comment.Jennah E. | Online Move In
Customer did not leave a comment.maria t. | First Impressions
Customer did not leave a comment.BARRINGTONANTHON W. | First Impressions
The manager is awesome.Timothy B. | Overall Experience
Customer did not leave a comment.Timothy H. | Overall Experience
Customer did not leave a comment.Kimberly P. | Overall Experience
Customer did not leave a comment.Abby B. | Overall Experience
The employees were doing a great job cleaning the units that were empty. However. We now have water bugs or roaches. I realize this is a potential consequence when units are rented by so many people and some one told me they like the glue used in boxes. Overall, from scheduling the truck through the rental, my experience was exceptional.cynthia c. | Overall Experience
Customer did not leave a comment.robert l. | First Impressions
Customer did not leave a comment.Precious t. | First Impressions
My things were infested with bugs which we didn’t have priorKARIDA K. | Overall Experience
Customer did not leave a comment.AARON C. | Overall Experience
The guy at the desk was outrageously helpful and did his best to work with us despite access hours.Cathryn B. | First Impressions
Amazing and friendlyMarlon Z. | First Impressions
Customer did not leave a comment.Kayla Q. | Overall Experience
I didn't like the fact that your facility is not accessible 24 hours without paying extra.Joshua S. | Overall Experience
my family and I was treated greatLetishia W. | Online Move In
Customer did not leave a comment.JOHN D. | Overall Experience
I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.Dorian K. | Overall Experience
Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.James S. | Overall Experience
Extremely polite and helpful staff.Richard E. | First Impressions
I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.Antoinette M. | Overall Experience
Customer did not leave a comment.omar j. | Overall Experience
Customer did not leave a comment.CODY S. | First Impressions
Customer did not leave a comment.Sarah W. | First Impressions
Customer did not leave a comment.Melisa C. | Overall Experience
Customer did not leave a comment.Jynelle M. | Overall Experience
Customer did not leave a comment.Ava F. | Overall Experience
Only complaint is our stuff ended up having roaches when we moved it out.Jessica G. | Overall Experience
Customer did not leave a comment.christopher t. | Overall Experience
employees always super helpful and there’s pretty much always been what i needed on handchristian r. | First Impressions
Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn’t getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else’s name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.Grace H. | Overall Experience
Everyone was friendly and nice thanksAmanda R. | First Impressions
Customer did not leave a comment.Roderick C. | Overall Experience
Customer did not leave a comment.Breanna B. | First Impressions
Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. Thank you!James P. | Overall Experience
Very friendly helpful staff.Malinda W. | Overall Experience
Customer did not leave a comment.Carrie J. | First Impressions
Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the unitsShania C. | Overall Experience
Customer did not leave a comment.Tiffany H. | First Impressions
Customer did not leave a comment.BRADLEY G. | Overall Experience
Customer did not leave a comment.philip d. | Overall Experience
Bill amounts were inconsistent.Jaime R. | Overall Experience
Customer did not leave a comment.Jennie Joe S. | First Impressions
Customer did not leave a comment.William M. | First Impressions
Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.Jonathan K. | Online Move In
I am impressed with how easy it was to do business with UhaulCalvin J. | First Impressions
Customer did not leave a comment.Tina S. | First Impressions
Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). Thanks again!DANIELLE S. | First Impressions
Customer did not leave a comment.Kathy P. | Overall Experience
Customer did not leave a comment.Lianne F. | Overall Experience