Customer Reviews for U-Haul Moving & Storage of New Rochelle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Rochelle

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Fernan L. on

Rating:

I was supposed to receive a call from Executive Manager, Jeff Sunburg regarding my claim { # 2289745 }. It's been over 2 weeks and Mr. Sunburg has not call. This issue of my claim falls under unfair business practice. Please have someone from the executive level call me before I contact my attorney. 917-586-0722

Albert J R. on

Rating:

Excellent experience and great costumer service

Alberto S. on

Rating:

All the employees were very nice and helpful!

CHOLA G. on

Rating:

Just make sure to make customers aware “gas restrictions”; walked out to employee saying “must fill up gas tank before return or you will have penalty” so I did even though account was credited but I was Not made aware- $55.00 I didn’t have to spend but as responsible consumer didn’t want to return van to any “penalties”. Overall site is wonderfully ran- was credited a “lock for my storage unit”. Good management. Thanks!

Richard M. on

Rating:

My equipment pick up was changed to this location 2 days before my schedule pick-up, even though I reservedthe equipmrnt 2 weeks before, at another location.

Michael S. on

Rating:

Hold late returns more accountable with stiffer penalties.

Peter Y. on

Rating:

faster returns, looks like there was only one employee on duty, and I had to wait too long

Luis C. on

Rating:

Staff was very friendly, professional and helpful.

maria b. on

Rating:

Customer did not leave a comment.

donald m. on

Rating:

Customer did not leave a comment.

ANDREW G. on

Rating:

I was treated excellent by the girls they did a great job informing me of all my options.

David M. on

Rating:

Everyone is was super helpful

guillermo t. on

Rating:

Customer did not leave a comment.

FRANCIS CLARENCE S. on

Rating:

Very good quality service

Delilah R. on

Rating:

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!

Robert G. on

Rating:

Customer did not leave a comment.

Eduard B. on

Rating:

Continue like this.

Dean B. on

Rating:

Everything was on point and professional. I would recommend to friends and family

Raquel R. on

Rating:

Customer did not leave a comment.

Edward Keith M. on

Rating:

Customer did not leave a comment.

Julian M. on

Rating:

Alonzo is doing a stellar job. Very helpful and patient.

Andrei T. on

Rating:

The tank was 3/4 full. I put 5 gal of fuel for 9 miles of driving to make it full. Rip-off. Will not rent, nor recommend Uhaul to anybody ever again.

JOSE D. on

Rating:

Customer did not leave a comment.

Abraham T. on

Rating:

I would like to have like a little lounge area so I could Have a drink While we wait For the employee To Attend The customers . Always, Abraham #TWINABE

Peter V. on

Rating:

Customer did not leave a comment.

Izabela R. on

Rating:

Exceptional customer service!! Keep it up because it makes a big difference when dealing with businesses.

Charlene F. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

ANDREW P. on

Rating:

Customer did not leave a comment.

Kevin R S. on

Rating:

Excellent service

Matthew F. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Customer service was 5 Star. There was delay on the delivery of the box, but workable and every time I spoke to a customer service agent each person was super helpful and friendly. Kudos to your employees and your customer service training.

Hewitt B. on

Rating:

Great service , keep it up!

Paula J. on

Rating:

Customer did not leave a comment.

Marylena M. on

Rating:

Customer did not leave a comment.

Miguel C. on

Rating:

Good service, great help

WILLIAM R T. on

Rating:

Give correct information and do not misinform customers which will lead to them having to pay for your misinformation

PETER N. on

Rating:

Would prefer if someone would stand outside to direct custom with a trailer where to pull up instead of moving the trailer twice (which was a pain) but overall it wasn’t as bad for me but maybe for an inexperienced driver

David G. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

Staff was very helpful.

JOESEPH a. on

Rating:

Customer did not leave a comment.

Matija Z. on

Rating:

Staff is very friendly and accommodating

Gerald S. on

Rating:

Please not that i had to clear the windshield and the windshield wipers needed replacement. Inserts were splitting.

Diego Ambioris P. on

Rating:

Customer did not leave a comment.

Angelo M. on

Rating:

Professional, courteous, friendly

MOSHE B. on

Rating:

Customer did not leave a comment.

CHRISTOPHER S I. on

Rating:

Customer did not leave a comment.

dennis h. on

Rating:

This location does not have those FRAUDULENT fund raising practices like 114 Mt Vernon ave for those bogus cleaning $50 fees .

andre s. on

Rating:

A was very happy with the service.

Michael G. on

Rating:

Customer did not leave a comment.

MARGRET M. on

Rating:

Customer did not leave a comment.

Nicole C. on

Rating:

Customer did not leave a comment.

Juan C. on

Rating:

Customer did not leave a comment.

Barry S. on

Rating:

Customer did not leave a comment.

Eddie A. on

Rating:

It wasn’t my first choice but the workers at this location are superb

Gregorio T. on

Rating:

Customer did not leave a comment.

SACRAMENTO V. on

Rating:

Customer did not leave a comment.

Timothy F. on

Rating:

Customer did not leave a comment.

DAVID G. on

Rating:

Customer did not leave a comment.

Frank D. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

Scott H. on

Rating:

Customer did not leave a comment.

DANIEL M. on

Rating:

I would like to request a refund. The pickup process almost took as long as the move itself. I called U-Haul customer service six times and only the sixth person I reached was able to help me. The amount of time your company wasted is unacceptable and does not warrant my paying you. Please contact me at+19145522136 or danielbmizracho@gmail.com

JEFF H. on

Rating:

Excellent service by the folks at this location

KENNETH LEON W. on

Rating:

Customer did not leave a comment.

Maria P. on

Rating:

Customer did not leave a comment.

MARTIN D. on

Rating:

Customer did not leave a comment.

Dorithy C. on

Rating:

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Jessica V. on

Rating:

Nothing to improve the agents provide excellent customer service and have gone above and beyond every time I have rented from this location. I was assisted by the lovely Silvia today that had given me outstanding service and I also rented from this location on 4/28/19 and was serviced by an excellent gentlemen. The equipment is always new and clean and the staff is what makes this branch efficient, effective and most importantly EXCELLENT!!!! By the way I have rented from this particular location several times since the very beginning when they were still in the process of opening and one word I can list to describe it OUTSTANDING & one sentence ABOVE AND BEYOND! Thank you to all the agents at this location! I have only rented from this U-Haul and it has engraved nothing but excellence!

Andy H. on

Rating:

Customer did not leave a comment.

TANGAMIEKA R H. on

Rating:

Customer did not leave a comment.

Gerson F. on

Rating:

Improve Horrible problem solving. Improve Horrible understanding of the customer situation. Improve Lack of caring for customer. Charges for stuff that was not authorized. Always blames the “system” for not being able to fix an issue that’s the company’s fault rather than the customer’s.

Martin D. on

Rating:

Customer did not leave a comment.

Dorithy C. on

Rating:

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

albert n. on

Rating:

Customer did not leave a comment.

Carlos R G. on

Rating:

Drinks

LUIS F. on

Rating:

super easy to do business with this place. although limited parking.

Jaquelyn A. on

Rating:

I recently visited here for the first time and i wish i came here first before i planned my move They had everything i didn’t know i needed and helpful staff Glad to know it’s available and i will recommend

DANIEL B. on

Rating:

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

Samantha C. on

Rating:

Customer did not leave a comment.

JOSE D. on

Rating:

Customer did not leave a comment.

ARISTOTLE Z. on

Rating:

when we tried to return the vehicle, the location was open but there was no employee present. we waited 15 minutes but then used the key dropbox and left. there wete other customers in the store but nobody there to help them - never seen anything like this

Charles P. on

Rating:

Great service. Very happy with New Rochelle U-Haul.

MORGAN E. on

Rating:

I worked with Silvia, but Blair originally answered the phone and was absolutely sweet and completely helpful. Without exaggeration I’ve never received such good service anywhere. Silvia could as easily be the concierge at the Four Seasons. She was knowledgeable, pleasant, conversation, fast and went over the top to ensure a good experience. I rarely fill out comments, but honestly I’ve been waiting for this email to come because I’ve been so eager to say how much I enjoyed my experience. “Too marks” doesn’t even begin to cover it. Well done Silvia!

Edward G. on

Rating:

Hire more people like Blair and Avery!!

Brian H. on

Rating:

Service people on the phone and in person -excellent!

Melissa P. on

Rating:

Customer did not leave a comment.

Karen T B. on

Rating:

I didn't like getting having the fuel tank just a tiny bit below half when I got truck, driving it a total of 5 miles and because it was below half when I returned it being charged $12 for gas. Seemed like a scam to me. Seems they should give you truck with full tank anyway. Other than that, everything was fine.

JOHNNY T. on

Rating:

The representatives in the morning and evening shift were courteous and very helpful. Along with making my rental a smooth transition. Keep up the good work. Will rent again and pass on to family and friends.

Joseph D. on

Rating:

The young lady that assisted me was very helpful and sweet. Don't remember her name but she very sweet

NICK M. on

Rating:

Customer did not leave a comment.

FRANK D. on

Rating:

Sylvia was very helpful

LASASHA P. on

Rating:

Better customer service. They were slow and unwelcoming. I called the GM Mr. Ventura and he was also very unhelpful. I will never return to this location and inform all my friends and family or any stranger i encounter on thr street to never use this location.

Spyros H. on

Rating:

Customer did not leave a comment.

Justin m. on

Rating:

Customer did not leave a comment.

LOUIE C. on

Rating:

Customer did not leave a comment.

GEORGE G. on

Rating:

Customer did not leave a comment.

JUAN M. on

Rating:

The whole process was very simple. Ventura Pacheco the general manager was extremely helpful. I was very satisfied with my experience at this location. The only thing I had a problem with was about the gas customer service did not explain in detail.

Raechelle L. on

Rating:

Customer did not leave a comment.

Alex K. on

Rating:

Previous damage to the u-haul was not documented properly before renting and now you are trying to charge me for it.

Renee R. on

Rating:

Customer did not leave a comment.

JAIME T. on

Rating:

Awesome team and facility! I would recommend!

THOMAS R. on

Rating:

Manager was great

Pamela R. on

Rating:

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Marcia J. on

Rating:

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Anthony J B. on

Rating:

First time I used a storage facility, It was very good and hassle free !

Anthony J B. on

Rating:

Helpful associates .

Patrick M. on

Rating:

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

JORDAN M. on

Rating:

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

RONY G. on

Rating:

Good service

NEIL A L. on

Rating:

Fantastic team at Uhaul New Rochelle and a great team leader.

Diana L. on

Rating:

I was extrememly happy with the Uhaul service

Melissa M. on

Rating:

Everyone I spoke to at this location was very nice and helpful.

Matt S. on

Rating:

The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

DA-SHEIANA B. on

Rating:

All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.