Customer Reviews for U-Haul Moving & Storage of New Rochelle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Rochelle

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MARYE H.
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The attendant was extremely friendly and answered all of my questions even when he had customers waiting; he did not rush me.

Derrick H.
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Customer did not leave a comment.

Moises O. | First Impressions |
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Customer did not leave a comment.

ROBES L. | Overall Experience |
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I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I’ve also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

Erik G.
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estaban cargando a la cuenta de mi tarjeta decredito un UBOX que nunca ordene. tuve que hablar con 5 veces para soluionar cargos extras. al parecer la comunicacion entre ellos es malisima. dejan notificaciones diferentes cada quien en sus computadoras. UHAUL ES UN DOLOR DE CABEZA NO LO RECOMENDARIA

STEVANALLAN J.
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Vehicle checkout/check in was quick and efficient, with staff being polite and courteous.

Douglas W.
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Customer did not leave a comment.

BIANCAI L.
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Customer did not leave a comment.

Matthew S.
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Customer did not leave a comment.

ROBERTOC M.
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Customer did not leave a comment.

LEEM W.
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Staff was extremely friendly and helpful. I would highly recommend U-Haul of New Rochelle.

ASAOMARI MARTIN J.
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The staff on Saturday, January 30, 2021 in the evening were friendly, helpful, and customer focused. The team was n the morning on Jan 31st helped me quickly return my rental; helpful and pleasant.

BRENDA M M.
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Customer did not leave a comment.

EVAN K.
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Windshield should be clean. Tire lights and low oil updated

MIGUEL ANGEL A.
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Customer did not leave a comment.

Antonio V.
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Customer did not leave a comment.

Jorge A.
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Good, the only thing is about the mechanical condition of the truck, sound lite mechanical maintenance of the truck.

Akwasi B.
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Customer did not leave a comment.

gary F.
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Customer did not leave a comment.

IVA ALPHANSO J.
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I can't complain it's excellent 👌

NORMAN B.
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I was overcharged. Please process my refund per email.

WILLIAM G III W.
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Guys at the desk were very helpful and flexible, they got me in and out in minutes. Thank you.

Tara N G.
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In general, U-Haul should consider upgrading its fleet. While the 10' truck I rented was clean, it was very dated. The seats were tattered, the sun visor was falling apart, and the vehicle was generally old.

ELVIS T.
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Great service. Brand new rental truck available.

Jasmine B. | Overall Experience |
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The manager and staff was exceptional and went over and beyond.

LINDASUE V.
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the moving pads was not included other wise was perfect for the use

Juan C.
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Very nice guy 👍

David G.
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superb no ill issues everything smooth and as ordered

Michael M.
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Customer did not leave a comment.

PETER A T.
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Customer did not leave a comment.

Robert H.
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The agents were helpful, courteous, engaging and professional. Please let them know how much I appreciate their service.

Luis C.
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It was perect

Kareen H.
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Customer did not leave a comment.

VICTORMANUEL R.
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Customer did not leave a comment.

JOHN A III B.
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Better signs telling where the main entrance is... other then that awesome experience at this u-haul

JOSE L P.
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Customer did not leave a comment.

Vera T.
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The Uhaul rep was excellent. The experience was not good because I did not get the vehicle I contracted for.

JOHANNA MILEN Z.
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Customer did not leave a comment.

JOSE T. | Overall Experience |
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Customer did not leave a comment.

THOMAS A T.
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KEEP UP THE GREAT WORK.

Tsering Y.
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Customer did not leave a comment.

KETHANDANEKIA D.
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staff was extremely kind and helpful

JOSEPHE C.
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Exceptional customer service and very well maintained facility! I highly recommend this place.

Paulo T.
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Great and easy experience. Much better/more efficient than renting trucks from Home Depot. U-Haul or nothing!!

Michael G.
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Great staff; deficient management. I rented a truck here on Jan 6. When I opened the door I found the cab coated in ash, stinking of stale smoke, with a butt stamped out on the dashboard. Pretty gross. When I went inside and told the guy at the counter what I'd found he immediately did everything he could to make it right, including getting his own cleaning supplies out of his car and using them to clean up the cab of the truck. So, great response to rectify a problem that should not have occurred. The response speaks volumes about a conscientious employee whom U-Haul is fortunate to have on the payroll. The problem speaks volumes about failed management that doesn't have effective processes in place to ensure a quality product.

Thomas F.
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Office was excellent-- clean bathrooms, lots of equipment, efficient and pleasant staff. There was good parking. Easy drop off. Couldn't be better.

ROBES L. | First Impressions |
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I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

TAMEIKA MONIQUE B.
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Customer did not leave a comment.

Patrick O.
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Customer did not leave a comment.

Steven C.
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Perhaps have more than one staff person and cashier equipment available to checkin or out, more than one customer at a time. I needed to wait for each of my last two rentals. Thanks and happy new year!

Stephen S.
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UHaul in New Rochelle was outstanding. We left our EXPass in the vehicle and didn't realize it until nearly closing time. We called and the attendant located the truck we returned and recovered our EZPass. He offered to put it in the safe until we were able to retrieve it. Beautiful facility with very helpful staff.

DIANNE KERRY V.
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Customer did not leave a comment.

CELESTE M.
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Customer did not leave a comment.

MICHAEL J M.
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Everything was perfect thank you

MAURICE EUGENE H.
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Great customer service

REBEKAH G. | First Impressions |
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Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

Vickie S.
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The Manager Ventura Pacheco has gone above and beyond for me numerous times. Also Antonio always is very helpful and kind. The rest of the crew at this New Rochelle location is always very helpful I unfortunately do not know all their names.

Thomas S.
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Customer did not leave a comment.

RYANW D.
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Actually have vans reserved at the “guaranteed” location

GARYM S.
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I rented a Cargo Van for 7 weeks picked it up front bumper was hit an and truck was some what clean no big deal because its a work truck. returned it 7 weeks later after 8'of snow fall we had and they said they had to charge me to wash the truck. the roads were full of salt and slash. I feel after renting a van for 7 weeks this was a Pedy charge and should have been waved will never rent from U-Haul again. ,

Somer P.
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Customer did not leave a comment.

Srinivasan A.
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Our customer service representative was excellent

Somer P. | First Impressions |
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Customer did not leave a comment.

MATTHEW JOHN S.
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Customer did not leave a comment.

ANDRE W.
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Customer did not leave a comment.

Jonathan K.
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Customer did not leave a comment.

Edward G.
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I have rented from this center before. They have always been top notch.

Karen M.
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Customer did not leave a comment.

JENNIFERM M.
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Training your employees to actually do their job correctly. Making sure equipment is working before customer leaves. Worst experience ever, the truck didn't work it blewout my tail light , the truck didn't have brake lights. I had to drive across the country. I had to order the part from Amazon and wait additional 2 days to leave. No reimbursement for anything. I was under the impression that uhaul is responsible for making sure everything is working before you leave their parking lot. I will never do business with uhaul again.

Eugene L.
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The young men working this location are very respectful and a pleasure to deal with. I like the fact that I can drive to this location, park my car in the lot and pick up my rental to use.

CHRISTOPHER O B.
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Customer did not leave a comment.

Yvon C.
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I went to three vehicles before going on my trip. Just because the first one was sitting on top of ice. The second one was covered with ice. The third was dirty from dashboard to floor. I had to show pictures that I took to the man who checked the vehicles when returned. I am sure you can see the details on my contract. I got to my destination late because of the extra time I had to spend at your location

Rochelle G. | Overall Experience |
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Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Richard G C.
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Let me list it, even though I am 100% sure it will have no effect. with the truck squeezed between 2 other trucks, I was barely able to get in with the door as far opened as possible. The rear door was fully opened, and the interior was not swept well at all. I put an order online that included a dozen moving pads. They were not in the truck. With minimal difficulty, I maneuvered the truck out of the spot, as there was also a truck in front of the one I was renting. I returned the truck and told the rep that I got no pads and He said he would put the credit on my bill. The credit is not on my bill. Laughable service and when in need again, I probably will still use Uhaul, but not this location. I also used the app prior to today, and uploaded pics of my license, yet I had to do it again this morning. Typed this anyway, as I am sure with no remedy in the near future.

MC C. | Overall Experience |
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Customer did not leave a comment.

PETERP S.
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Better phone answering system!

William D.
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The facilities of the Uhaul I picked up were fine, however I had a horrible experience with Uhaul and will likely never be using it again. After booking my Uhaul for Saturday Nov. 28th, I was alerted a few days before the 28th that I would need to pick up my truck in New Rochelle. As this location was very difficult for me to get to, I tried calling numerous other Uhauls closer to me in lower manhattan to see if there were any trucks available. Each time I called a Uhaul location, I was placed on hold for 15-20 minutes, and then transferred at least 2-3 times before actually speaking to the correct scheduler who would quickly tell me that there were no uhauls available (information that should be easy for anyone to answer) but to try calling back closer to the date of my Uhaul pick up to check in again. Each time I called back leading up to the morning of the 28th, I had to go through the same process of speaking to 2-3 different people at each location and waiting for 30+ minutes on hold before being told there wasn't a uhaul available. Eventually, I had to settle for going to New Rochelle to pick up my Uhaul. This would have been fine, as I understand that there were no trucks closer to me available, but it was insane how many hours I wasted trying to get this information. The last straw of my experience with Uhaul, and the reason that I will not be using Uhaul again unless I am somewhat compensated for this experience, was that after explaining to numerous Uhaul reps that I would have to bring my car from New Rochelle, into Lower Manhattan, and then north of New Rochelle again - I was given an additional 30$ charge for additional miles used from my trip to Pittsfield MA. The additional miles used were equal to the miles that I had to drive from New Rochelle to Manhattan and then back again, which I clearly had to use as I was picking the Uhaul up from an inconvenient location, as I had told every Uhaul rep that I spoke to.

FRANTZ J A.
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Customer did not leave a comment.

MICHAEL S. | First Impressions |
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This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

ANTHONY V. | Overall Experience |
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Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

eugene L.
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Customer did not leave a comment.

MARCOAURELIO R.
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When I picked up the truck for my move, the truck sounded bad, not in good condition. When I tried to return the truck at night, it was a headache. I spent more then 30 minutes trying to get ahold of someone because their app wasn't letting me take a picture. After 15 minutes on phone/ hold I finally spoke to someone who had a attitude and put me on hold again. Only nice person was the 2nd person/ representative I spoke to, she was helpful... informative and nice. Only nice person. Then just now was on hold for 15 minutes to try to make a payment at the New Rochelle, NY location and when the guy came on... his name is Ventura... I said to him but not in a bad or rude way... he was like can I help you... I said I was on hold for 15 minutes by the way... all he said was I know... I can see how long and how many minutes it's been... didn't apologize or nothing..!!! Are you serious..??? You cant even at least say sorry and you give a smart ass comment like that. You have a customer service job and this how you deal with customers, and again I wasn't even rude or mean about it like I could have been if I wanted to or I bet they deal with on daily basis with worse.And this not the 1st time had a rude representative from there/ that location talk to me in bad way. One day after I moved on Wednesday the 11th, I called to speak to someone about my bill, this young Spanish speaking guy/ kid was very rude in how he talked and was dealing with me, my wife was next to me and heard the whole conversation. I didn't want to speak to him no more and said would call back another day. I didn't deserve this, had a unit with them in New Rochelle for 1 year and 1/2 and have rented 2 trucks with them. Very disappointed and it's messed up. And it's funny because if for some reason I couldn't reach someone to make my payment then I was going to get a $30 late fee, funny how that works. Will never use U-Haul again, rude customer service workers both at location and on phone. If you don't like or can't speak to customers well, then get another job. Again won't use you guys ever again.!!!!!!

Manuel T.
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The experience was better than I expected. The associate was amazing, very helpful and very pleasant to work with. I can't find anything to change as the experience was perfect for me.

Ahesha J.
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The truck I was given smelled like cigarette smoke.

ALANJ C.
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Customer did not leave a comment.

Norma V.
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Customer did not leave a comment.

Lori P. | First Impressions |
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Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

JERMAINE L H.
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The front desk person who helped me was very knowledgeable and friendly.

Kota K.
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Was told the gas is full tank, when van is taken out. I drove the van for 9 miles in town. When pumped the gas right before returning the car, it took 5gallons of gas. Runs only less than 2miles per gallon? Informed the rep on site, w/ gas receipt, and was told they can't do anything although this is the 2nd time that the rep personally encountered similar incident. Was told it'll be brought to the manager, but to date no action's been taken.

MARCELLO G.
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Customer did not leave a comment.

James J.
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My original van was give to another customer when i pulled in. This caused a serious inconvenience to myself and the other customer. Thoroughly check tires. Right rear needed 25lbs of air. Overall very disappointed.

William R.
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Customer did not leave a comment.

WILKER ALEXANDER M.
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Customer did not leave a comment.

Ramon R.
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Service was great to start. However, when it was time for delivery the boxes where still 1120 miles away from my location. No one knew why or take responsibility for the delivery. Apparently, it was the carriers fault. Customer service at that point suck and I couldn't get anyone to help me.

Micheala M.
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We had a very easy and good experience from start to finish. Thank you.

JOSEPH T F.
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I ordered a 17 foot for 12 and I got a 15 at 1

MARIAL A.
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The staff was very helpful and professional. I would definitely recommend this location and if needed i would use this location again. Keep up the good work!!

Lawrence B.
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Again you overcharged on our rental and we are still waiting for the adjusted bill

Christopher J.
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I was told by Uhaul customer service to return a trailer to this location after being stranded on the side of the road, and Uhaul was unable to find someone to come out and look at the trailer. On top of the $67 I got charged from my original pickup location(NOT here ) I got charged an additional $200 by this location. I called to speak to the manager after 3 tries I finally got him, He was unprofessional on the phone and said well take it up with your bank. I have AAA, and an Uncle who owns a towing company. Why would I pay an additional $200 if either of these resources were available to me? Uhaul specifically told me to bring it to this location. NEVER told me I would have to pay any additional fees. I didn't authorize paying any extra and would have GLADLY not brought my business to this location. In addition I had to stay local since I had to be at work in 5 hours after the trailer was dropped off. Based on the reviews I read online this is common place with this location overcharging people (its as simple as a Google search) Very disappointed in this location. I have used Uhaul for over 20 years, and this was the worst experience I have ever had. Go to the location in Riverdale, Yonkers or another local location before going here.

Timothy L.
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One complaint is that one headlight was out on the truck we rented. They could not provide a replacement, which is not acceptable. Luckily the high beam worked, but the low beam did not. We drove with the high beams on since it was raining, but this could have been a problem in another situation.

Amber M.
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We were pulling a trailer. We were charged $20 to have the guy take the chains off. We needed assistance putting it on at another location. It'd be nice if U-Haul made that part of their service, since it's not a simple piece of equipment to navigate. That seems wholly important, since people get charged if the equipment is messed up.

GARYANTONIO L.
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Prompt service with a hassle free return.

Shara T.
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The driver should be verified before they're sitting at the location. Also the trucks need to be parked in a way that they are not blocked in. It's frustrating getting a truck that's blocked in by others

Michele M.
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Armando and the AWESOME Crew are Top Notch!! They went above and beyond !! Such AWESOME Costumer Service!! Meticulously clean facility, well stocked and wife selection of CLEAN vehicles!' They abused by CDC Guidelines for COVID as well!!! GREAT Place!!

JONATHAN C.
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Customer did not leave a comment.

Jason K. | First Impressions |
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Giselle was probably the best customer service staffer I’ve worked with. She was fantastic and a talented multitasker.

Christopher P.
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We booked a hand-truck but there wasn't one available when we arrived.

Jason K.
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Giselle was probably the best U-Haul employee I've ever worked with, and that's over several moves over a decade plus. She did a fantastic job

ELIZABETH S K W.
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The two gentlemen working the desk were so helpful, personable, patience, professional, and just lovely. Give those young men a raise!!!! The facility is spacious and there was a lot of safe parking for me to leave my vehicle.

Adrienne F.
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Customer did not leave a comment.

ANKAMAHNII M.
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Charged me for cleaning because the truck smells fishy, which no one else does.

Carlos P.
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Customer did not leave a comment.

RUBENDARIO M.
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Customer did not leave a comment.

Erin R. | First Impressions |
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Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Cemella S. | First Impressions |
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I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Thank you.

John Gregory B. | Overall Experience |
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Staff is very helpful and courteous.

Christine g. | First Impressions |
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My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Vickie S. | First Impressions |
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Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can’t spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Beverly S. | Overall Experience |
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Customer did not leave a comment.

Martin S. | Overall Experience |
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Excelente

Jamie M. | Overall Experience |
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Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

VENTURA P. | First Impressions |
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Ventura and his staff were extra helpful

Dorithy C. | Overall Experience |
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The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

ANTHONY V. | First Impressions |
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The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

Joseph M. | Overall Experience |
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Fantastic customer service!!!!!

Anne O. | First Impressions |
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Customer did not leave a comment.

ELIZABETH G. | First Impressions |
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Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

CLAYTON M. | First Impressions |
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Customer did not leave a comment.

Noel H. | First Impressions |
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Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

KESHERA A. | Overall Experience |
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Customer did not leave a comment.

JUSTINE M. | First Impressions |
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Customer did not leave a comment.

Joseph M. | First Impressions |
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They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

TERIAL R M. | Overall Experience |
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Customer did not leave a comment.

Barbara J. | First Impressions |
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Customer did not leave a comment.

FRANK R D. | First Impressions |
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Ventura was very helpful and courteous!

SCOTT TIMOTHY C. | First Impressions |
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friendly staff

LISAHELEN G. | First Impressions |
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Customer did not leave a comment.

Yvon S. | Overall Experience |
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Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

joice f. | First Impressions |
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Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a “handicapped” unit with just a regular 36” door not a roll up “garage door” type. Made for storing items very difficult.

Jolie A C. | Overall Experience |
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Ventura was very courteous

WILLIAM M T. | First Impressions |
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Great service

Miguel G. | First Impressions |
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Very nice rental truck and friendly people working there

dan k. | Overall Experience |
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Exceptional

Jami R. | First Impressions |
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Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Mary Angela S. | First Impressions |
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compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Thomas H. | First Impressions |
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Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Rob M. | First Impressions |
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The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Jason C. | Overall Experience |
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.

Arthur Z. | Overall Experience |
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The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Maria S. | First Impressions |
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Excellent

Yolanda C. | First Impressions |
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Storage facility is clean and secured

ANDREW G. | Overall Experience |
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Great staff of people working there.

Isaac L. | Overall Experience |
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Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Elinor K. | First Impressions |
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Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Isaac L. | First Impressions |
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Lovely representative, very helpful and informative.

ANDREW G. | First Impressions |
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I was treated excellent by the girls they did a great job informing me of all my options.

Delilah R. | First Impressions |
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Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!

Miguel C. | First Impressions |
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Good service, great help

Dorithy C. | First Impressions |
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Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy C. | First Impressions |
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Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

DANIEL B. | Overall Experience |
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Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

JAIME T. | Overall Experience |
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Awesome team and facility! I would recommend!

THOMAS R. | First Impressions |
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Manager was great

Pamela R. | Overall Experience |
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I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Marcia J. | First Impressions |
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The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Anthony J B. | Overall Experience |
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First time I used a storage facility, It was very good and hassle free !

Anthony J B. | First Impressions |
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Helpful associates .

Patrick M. | First Impressions |
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Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

JORDAN M. | Overall Experience |
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Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

RONY G. | Reservation |
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Good service

NEIL A L. | Overall Experience |
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Fantastic team at Uhaul New Rochelle and a great team leader.

Diana L. | Overall Experience |
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I was extrememly happy with the Uhaul service

Melissa M. | Overall Experience |
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Everyone I spoke to at this location was very nice and helpful.

Matt S. | Reservation |
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The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

DA-SHEIANA B. | Overall Experience |
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All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.

No reviews have been submitted for this location.

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