Customer Reviews for U-Haul Moving & Storage of New Smyrna

3,060 reviews

500 Turnbull Bay Rd   New Smyrna Beach, FL 32168
(W Of Us Hwy 1)

(386) 423-9139

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(386) 423-9139

500 Turnbull Bay Rd
New Smyrna Beach, FL 32168
(W Of Us Hwy 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Price was misquoted to me

Sid W. 
Rating:
5.0

Customer did not leave a comment.

Lester L. 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendi C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H.  |  Overall Experience 
Rating:
4.0

Uhaul set my mileage, and gave me the opportunity to drop off at any location then assigned a drop off location and then charged for extra mileage.

AMY K. 
Rating:
5.0

Customer did not leave a comment.

Wandrea G. 
Rating:
5.0

Customer did not leave a comment.

Sid C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey S. 
Rating:
4.0

very prompt and courteous. Very smooth transaction. Thanks!

Giuliano R. 
Rating:
5.0

I feel awful that I forgot her name; hopefully y'all can narrow it down… but she was amazing. Listened to me vent about my troubles (poor lady lol) but was super kind and compassionate, and turned an awful situation (moving for the third time in three months) into something very pleasant and she made me feel so welcome and genuinely cared for. Thank you so much, if you get to read this! (I'm the one with the yellow hair)

Kelsie S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA JEAN B. 
Rating:
5.0

Nothing excellent experience

RANDALL R. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Friendly, and very helpful service provided by Catt, was greatly appreciated

JULIE R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Both agents I worked with were very helpful and courteous.

PEDRO D. 
Rating:
5.0

Staff professional

Detlef H. 
Rating:
1.0

Your biggest problem is most locations won't pick up there phones. So what happens it goes to central command center or whatever u call it. can't tell u how many time they reserve a truck and trailer then I drive a hour to get there and they tell me they have nothing. one time that cost me 3 hours plus gas & tolls. u walk in to a uhaul and the phons are ringing with employees siting right there and won't pick up the phone. I rent from u guy 2 times a month and now I'm going to your competitors. then I had a problem the last time rented from u. The gentleman tells me I can't leave my car over night and iI should take a Uber. Are u kidding me. Plus he was very rude. before running my card !0 times he tells me that this card won't work Well it did and it always has. Just A negative experience. Why look for trouble . thanks The bee line Haul is the best on herbert in port orange FL thanks

Anthony G. 
Rating:
1.0

Our truck broke down it took 18 hours for a 9 hour trip had to be towed ,did not get credit for gas which we could not use due to break down .was charged extra day and for not returning truck to drop off site, truck was towed off our property. they did however give us a $25.00 gift certificate for our next u-haul useage and reversed the charge for extra day and drop off site so I guess the gift certificate was for our $125.00 worth of gas that was not used. Will not be using u-haul again!

pamela C. 
Rating:
5.0

Renters beware. This comment is about Uhaul in general. When I made my reservation for my move, the price came to $1390. My friend who just happened to be moving from the same area as me to 70 miles away from where I was moving, but a different state, got a quote for only $580. I canceled my reservation and made a new one to return the truck to his state, but only 50 miles from where I moved to. The entire cost was only $605. That was with a $5 charge for going over the mileage. It is a shame Uhaul's system would have charged me almost $800 more for basically the same move.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Love this U haul location

john L. 
Rating:
5.0

They made my experience a breeze

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Professional and courteous.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Nothing, this Locations managers are very friendly and helpful.

Michael F. 
Rating:
5.0

Everything went really smoothly.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

I needed to only rent an appliance dolly but the manager handled it quickly and efficiently and it didn't take long.

Pam W. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

I did not go inside the building. The manager drove up with a truck to the front of the parking lot when I got out of the truck. He said he would e-mail the paperwork and I left. After I was back in Naples, I found out I was over miles which I don't understand since the person who I received the truck from gave me extra milage according to the distance. I told him it was nice to be given a truck to drive across the state of Florida that had an air conditioner that didn't work. It ran, but didn't get cool.

Rick W. 
Rating:
5.0

The associate I dealt with was very helpful and courteous. Overall, it was a very positive experience, and I will have no problem renting through them again.

FRANK I. 
Rating:
3.0

Tow dolly was in very bad condition, I've rented many from uhaul over the years but this one was the worse

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

When we drove the van,within minutes a warning sign came on saying the two front tires were under inflated

Roger W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Excellent customer service

Cheyenne B. 
Rating:
5.0

This is the only U-Haul dealer I ever use in the immediate area. They get you in and out quickly. Their equipment is always clean and trouble-free. And they usually have what I need.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Melvin K. 
Rating:
3.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Always friendly and helpful at this location. Why I keep going back.

David C. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
4.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

All went well. Thanks

richard D. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

RAMON T. 
Rating:
5.0

Customer did not leave a comment.

Marlin B. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

A great experience. Customer service was exactly what is was suppose to be. I will always use Uhaul and no one else !!!

Ralph D. 
Rating:
5.0

No suggestions at the time

Danel S. 
Rating:
5.0

Customer did not leave a comment.

MahalaMouse G. 
Rating:
3.0

NA

Dana J. 
Rating:
5.0

excellent attention and availability of equipment. I will continue renting with them.

Juan M. 
Rating:
5.0

reservation made at location was not honored upon arrival for pickup, thankfully the man was able to assist with an enclosed trailer at this location. the trailer sat in the dirt which seemed difficult to remove this dirt prior to attaching to truck receiver. upon return the dirt/ clay where trailers are parked was very slippery, Overall you have the best trailers, for towing and all the little safety features, have rented several in the past, and will continue thanks

Dave J. 
Rating:
4.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

ray A. 
Rating:
3.0

Staff was outstanding.

eric H. 
Rating:
3.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Thanks

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Rebeca N. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Jp C. 
Rating:
5.0

The entire team, Joe (with whom I spoke on the on the phone), Catherine (who checked us out and gave us the info on the truck and got us on our way) and John (who welcomed us back and submitted the paperwork upon return). GREAT service by everyone....helpful, friendly and efficient. We will visit them again.

Michael S. 
Rating:
5.0

The couple who manage this location are so nice and professional. When I went in to reserve the truck, I was very emotional because I had to move and had no where to go at the time. Kat reached out to another customer and called me with a referral for a place to move. Even though it didn't work out, it touched my heart deeply that she was looking out for someone she didn't even know.

Deborah H. 
Rating:
5.0

They go beyond with there customers service.

Roy M. 
Rating:
5.0

Efficient, friendly and quick in and out!

Chris S. 
Rating:
3.0

I have rented from this location multiple times with out issues. Until recently. when I needed a second truck and had a confirmed reservation. when I arrived to pickup truck, office staff discovered someone extended the rental of a truck that was to be waiting for me. i had to find a ride to a different rental location for a truck. I recommend they have better communication.

ALAN M. 
Rating:
4.0

Customer service (people) great! Exterior appearance of facility always clean and secure. However some of the storage units are old and need interior updating (rolling doors, insulation, moisture migration). Rate competiveness (at times) not up to newer local/area comparable facilities. Finally, an Above Average rating, the people!

JEFF S.  |  Overall Experience 
Rating:
4.0

I had booked some equipment and didn't arrive until after my rental time and didn't understand why it seemed I had to completely provide all the same information a couple times when I arrived.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

The store and the team need good tools to offer support to costumer a give a complete service. If you sell parts for the hitch system. They need tools to install and put it on service on the site.

Cesar C. 
Rating:
5.0

Everyone was helpful with a great attitude.

john R. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

This U-Haul facility is excellent. Joe & Cathryn are beyond exceptional !

Kay w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Austin/Scott M.  |  Overall Experience 
Rating:
3.0

Don't expect all customers to completely understand and feel comfortable with checking the truck using the link.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

the owner said he's not sure how the truck was rented to me but glad i made it down. he also reminded me about filling up the truck and was able to do so instead of getting charged for it. Seemed to actually care about my trip.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Erik P. 
Rating:
5.0

This U Haul on Turnbull EXCELS "KUDOS" to ALL XO

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

The employees at this location are very nice and helpful. Always smiling

TERESSA S. 
Rating:
5.0

The young lady on site was very helpful.

Greg D. 
Rating:
5.0

The people who runs this location are excellent.

Larry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAISA E. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

All good here. Friendly and efficient

Daniel W. 
Rating:
5.0

This was my first time using a storage facility and it was an excellent experience!!! Everyone was so nice and helpful and the unit was clean.

Michelle M.  |  Overall Experience 
Rating:
5.0

Everyone I've met at this U-Haul location have been great with people and wonderful to work with!

Bruce R.  |  First Impressions 
Rating:
5.0

Stored all our valuables and no problem existed. Went very smoothly.

Larry F.  |  Overall Experience 
Rating:
5.0

Staff is very courteous & helpful. We used u-Haul until our house was ready, & had no problems.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis/Barbara M.  |  Overall Experience 
Rating:
5.0

We had a storage unit with them for five years and the overall experience was excellent. The staff was always friendly and helpful. The property well maintained and felt safe always. Highly recommend.

ELIZABETH AND DOUGLAS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicente t.  |  Overall Experience 
Rating:
4.0

I was over charged and upgraded

Katrina H.  |  Overall Experience 
Rating:
5.0

Love this facility

Barbara C.  |  First Impressions 
Rating:
5.0

Move-in process was very easy. Joe/General manager was friendly and took me directly to my unit. The unit was clean and spacious.

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald B.  |  Overall Experience 
Rating:
5.0

Very accommodating, friendly & clean environment! Great experience! Thank you!!! Highly recommend! 5***** rating!

Teressa R.  |  Overall Experience 
Rating:
5.0

Thank you team!!

Kevin K.  |  Overall Experience 
Rating:
5.0

Will continue to use when need arises

Donald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ambrosia S.  |  Overall Experience 
Rating:
5.0

Got everything moved thank you

Randell H.  |  First Impressions 
Rating:
5.0

Went over and beyond my expectations Great management Best value better quality and clean

Ryan M.  |  Overall Experience 
Rating:
5.0

Great people and great facilities. Helpful and courteous.

Dale G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Helpful, friendly staff. Thanks!

JEFF S.  |  First Impressions 
Rating:
5.0

Joe and Catherine are great.

Judd L.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. IK have dealt with members of this staff many times in the past with getting propane and moving boxes from them and they have always served with a pleasant attitude.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William K.  |  First Impressions 
Rating:
5.0

Great friendly service! Very happy with the help and services provided ! Thank you,

Luis C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila S.  |  Overall Experience 
Rating:
5.0

I believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.

Maria P.  |  First Impressions 
Rating:
5.0

Made me feel like family!!!

michael b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee M.  |  Overall Experience 
Rating:
2.0

Service was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything

Nicholas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
3.0

Reason for less than perfect rating is the staff at this facility doesn’t answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.

Lu L.  |  Overall Experience 
Rating:
5.0

The manager went out of his way to assist me on several occasions

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheryl D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa V.  |  Overall Experience 
Rating:
5.0

Love the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.

Margaret I.  |  Overall Experience 
Rating:
5.0

Everyone was amazing

Todd L.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  First Impressions 
Rating:
5.0

Excellent facility, clean well kept and friendly staff. Highly recommended!

William G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don L.  |  First Impressions 
Rating:
5.0

We always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.

Theresa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  First Impressions 
Rating:
5.0

From reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.

Jeff G.  |  Overall Experience 
Rating:
5.0

Great, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!

William G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

BY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location

Christopher W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS W.  |  Overall Experience 
Rating:
5.0

great service and very easy

Kasey z.  |  Online Move In 
Rating:
5.0

The staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam

Sam H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY W.  |  Overall Experience 
Rating:
5.0

Great staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!

Dawn D.  |  Overall Experience 
Rating:
5.0

Extremely professional, helpful and friendly. Best uhaul experience ever!

Brad P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P.  |  Overall Experience 
Rating:
5.0

Extremely professional and helpful.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  Overall Experience 
Rating:
5.0

Franklyn was super helpful. He really went above and beyond for the move-in. Well done.

Troy T.  |  First Impressions 
Rating:
5.0

Super easy to start up and access is convenient. The staff is friendly.

Dawn D.  |  First Impressions 
Rating:
5.0

This location was always nice and clean, well maintained. The staff was always friendly and helpful!

Joshua M.  |  Overall Experience 
Rating:
5.0

Joe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...

Rick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P.  |  Overall Experience 
Rating:
5.0

The team here was great. Provided prompt service.

Gary K.  |  Overall Experience 
Rating:
5.0

This U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.

Bradley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff G.  |  First Impressions 
Rating:
5.0

You guys are great!

Kevin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles P.  |  Overall Experience 
Rating:
5.0

I don't care for the access card have to swipe numerous times how much is it for a remote.?

Prestige Team G.  |  First Impressions 
Rating:
5.0

Great storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything

grace g.  |  Overall Experience 
Rating:
5.0

The people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!

MARILYN G.  |  Overall Experience 
Rating:
5.0

Excellent staff and leadership team. The storage locations were clean and extremely well kept. Thank you.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DICK B.  |  Overall Experience 
Rating:
4.0

Easy in and out of Gates. Lots of room for trailer and trucks to get threw. Clean

Patricia Y.  |  Overall Experience 
Rating:
5.0

Very pleased!!

ELIZABETH AND DOUGLAS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY AND JEANETTE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER M.  |  Overall Experience 
Rating:
5.0

Would use again. Thank you for the ease of use. Greatly appreciated.

kevin l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BERNARD A.  |  Overall Experience 
Rating:
5.0

They're the best

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  First Impressions 
Rating: