Price was misquoted to me
Sid W.Customer Reviews for U-Haul Moving & Storage of New Smyrna
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul set my mileage, and gave me the opportunity to drop off at any location then assigned a drop off location and then charged for extra mileage.
AMY K.very prompt and courteous. Very smooth transaction. Thanks!
Giuliano R.I feel awful that I forgot her name; hopefully y'all can narrow it down… but she was amazing. Listened to me vent about my troubles (poor lady lol) but was super kind and compassionate, and turned an awful situation (moving for the third time in three months) into something very pleasant and she made me feel so welcome and genuinely cared for. Thank you so much, if you get to read this! (I'm the one with the yellow hair)
Kelsie S.Nothing excellent experience
RANDALL R.Friendly, and very helpful service provided by Catt, was greatly appreciated
JULIE R.Both agents I worked with were very helpful and courteous.
PEDRO D.Staff professional
Detlef H.Your biggest problem is most locations won't pick up there phones. So what happens it goes to central command center or whatever u call it. can't tell u how many time they reserve a truck and trailer then I drive a hour to get there and they tell me they have nothing. one time that cost me 3 hours plus gas & tolls. u walk in to a uhaul and the phons are ringing with employees siting right there and won't pick up the phone. I rent from u guy 2 times a month and now I'm going to your competitors. then I had a problem the last time rented from u. The gentleman tells me I can't leave my car over night and iI should take a Uber. Are u kidding me. Plus he was very rude. before running my card !0 times he tells me that this card won't work Well it did and it always has. Just A negative experience. Why look for trouble . thanks The bee line Haul is the best on herbert in port orange FL thanks
Anthony G.Our truck broke down it took 18 hours for a 9 hour trip had to be towed ,did not get credit for gas which we could not use due to break down .was charged extra day and for not returning truck to drop off site, truck was towed off our property. they did however give us a $25.00 gift certificate for our next u-haul useage and reversed the charge for extra day and drop off site so I guess the gift certificate was for our $125.00 worth of gas that was not used. Will not be using u-haul again!
pamela C.Renters beware. This comment is about Uhaul in general. When I made my reservation for my move, the price came to $1390. My friend who just happened to be moving from the same area as me to 70 miles away from where I was moving, but a different state, got a quote for only $580. I canceled my reservation and made a new one to return the truck to his state, but only 50 miles from where I moved to. The entire cost was only $605. That was with a $5 charge for going over the mileage. It is a shame Uhaul's system would have charged me almost $800 more for basically the same move.
Jeffrey B.Love this U haul location
john L.They made my experience a breeze
Nancy C.Professional and courteous.
Mark S.Nothing, this Locations managers are very friendly and helpful.
Michael F.Everything went really smoothly.
Chris J.I needed to only rent an appliance dolly but the manager handled it quickly and efficiently and it didn't take long.
Pam W.I did not go inside the building. The manager drove up with a truck to the front of the parking lot when I got out of the truck. He said he would e-mail the paperwork and I left. After I was back in Naples, I found out I was over miles which I don't understand since the person who I received the truck from gave me extra milage according to the distance. I told him it was nice to be given a truck to drive across the state of Florida that had an air conditioner that didn't work. It ran, but didn't get cool.
Rick W.The associate I dealt with was very helpful and courteous. Overall, it was a very positive experience, and I will have no problem renting through them again.
FRANK I.Tow dolly was in very bad condition, I've rented many from uhaul over the years but this one was the worse
ROBERT C.When we drove the van,within minutes a warning sign came on saying the two front tires were under inflated
Roger W.Excellent customer service
Cheyenne B.This is the only U-Haul dealer I ever use in the immediate area. They get you in and out quickly. Their equipment is always clean and trouble-free. And they usually have what I need.
CHRISTOPHER C.Always friendly and helpful at this location. Why I keep going back.
David C.All went well. Thanks
richard D.A great experience. Customer service was exactly what is was suppose to be. I will always use Uhaul and no one else !!!
Ralph D.No suggestions at the time
Danel S.NA
Dana J.excellent attention and availability of equipment. I will continue renting with them.
Juan M.reservation made at location was not honored upon arrival for pickup, thankfully the man was able to assist with an enclosed trailer at this location. the trailer sat in the dirt which seemed difficult to remove this dirt prior to attaching to truck receiver. upon return the dirt/ clay where trailers are parked was very slippery, Overall you have the best trailers, for towing and all the little safety features, have rented several in the past, and will continue thanks
Dave J.Staff was outstanding.
eric H.Thanks
Frank S.The entire team, Joe (with whom I spoke on the on the phone), Catherine (who checked us out and gave us the info on the truck and got us on our way) and John (who welcomed us back and submitted the paperwork upon return). GREAT service by everyone....helpful, friendly and efficient. We will visit them again.
Michael S.The couple who manage this location are so nice and professional. When I went in to reserve the truck, I was very emotional because I had to move and had no where to go at the time. Kat reached out to another customer and called me with a referral for a place to move. Even though it didn't work out, it touched my heart deeply that she was looking out for someone she didn't even know.
Deborah H.They go beyond with there customers service.
Roy M.Efficient, friendly and quick in and out!
Chris S.I have rented from this location multiple times with out issues. Until recently. when I needed a second truck and had a confirmed reservation. when I arrived to pickup truck, office staff discovered someone extended the rental of a truck that was to be waiting for me. i had to find a ride to a different rental location for a truck. I recommend they have better communication.
ALAN M.Customer service (people) great! Exterior appearance of facility always clean and secure. However some of the storage units are old and need interior updating (rolling doors, insulation, moisture migration). Rate competiveness (at times) not up to newer local/area comparable facilities. Finally, an Above Average rating, the people!
JEFF S. | Overall ExperienceI had booked some equipment and didn't arrive until after my rental time and didn't understand why it seemed I had to completely provide all the same information a couple times when I arrived.
Joshua D.The store and the team need good tools to offer support to costumer a give a complete service. If you sell parts for the hitch system. They need tools to install and put it on service on the site.
Cesar C.Everyone was helpful with a great attitude.
john R.This U-Haul facility is excellent. Joe & Cathryn are beyond exceptional !
Kay w. | First ImpressionsDon't expect all customers to completely understand and feel comfortable with checking the truck using the link.
MARK B.the owner said he's not sure how the truck was rented to me but glad i made it down. he also reminded me about filling up the truck and was able to do so instead of getting charged for it. Seemed to actually care about my trip.
Robert G.This U Haul on Turnbull EXCELS "KUDOS" to ALL XO
Harold H.The employees at this location are very nice and helpful. Always smiling
TERESSA S.The young lady on site was very helpful.
Greg D.The people who runs this location are excellent.
Larry M. | Overall ExperienceAll good here. Friendly and efficient
Daniel W.This was my first time using a storage facility and it was an excellent experience!!! Everyone was so nice and helpful and the unit was clean.
Michelle M. | Overall ExperienceEveryone I've met at this U-Haul location have been great with people and wonderful to work with!
Bruce R. | First ImpressionsStored all our valuables and no problem existed. Went very smoothly.
Larry F. | Overall ExperienceStaff is very courteous & helpful. We used u-Haul until our house was ready, & had no problems.
Susan W. | Overall ExperienceWe had a storage unit with them for five years and the overall experience was excellent. The staff was always friendly and helpful. The property well maintained and felt safe always. Highly recommend.
ELIZABETH AND DOUGLAS K. | Overall ExperienceI was over charged and upgraded
Katrina H. | Overall ExperienceLove this facility
Barbara C. | First ImpressionsMove-in process was very easy. Joe/General manager was friendly and took me directly to my unit. The unit was clean and spacious.
Michelle M. | First ImpressionsVery accommodating, friendly & clean environment! Great experience! Thank you!!! Highly recommend! 5***** rating!
Teressa R. | Overall ExperienceThank you team!!
Kevin K. | Overall ExperienceWill continue to use when need arises
Donald B. | First ImpressionsGot everything moved thank you
Randell H. | First ImpressionsWent over and beyond my expectations Great management Best value better quality and clean
Ryan M. | Overall ExperienceGreat people and great facilities. Helpful and courteous.
Dale G. | Overall ExperienceHelpful, friendly staff. Thanks!
JEFF S. | First ImpressionsJoe and Catherine are great.
Judd L. | Overall ExperienceFriendly helpful staff. IK have dealt with members of this staff many times in the past with getting propane and moving boxes from them and they have always served with a pleasant attitude.
Michael M. | Overall ExperienceGreat friendly service! Very happy with the help and services provided ! Thank you,
Luis C. | Overall ExperienceI believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.
Maria P. | First ImpressionsMade me feel like family!!!
michael b. | First ImpressionsService was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything
Nicholas M. | Overall ExperienceReason for less than perfect rating is the staff at this facility doesn’t answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.
Lu L. | Overall ExperienceThe manager went out of his way to assist me on several occasions
MICHAEL C. | Overall ExperienceLove the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.
Margaret I. | Overall ExperienceEveryone was amazing
Todd L. | First ImpressionsStaff very friendly and helpful
John H. | First ImpressionsExcellent facility, clean well kept and friendly staff. Highly recommended!
William G. | Overall ExperienceWe always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.
Theresa L. | Overall ExperienceFrom reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.
Jeff G. | Overall ExperienceGreat, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!
William G. | First ImpressionsBY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location
Christopher W. | First Impressionsgreat service and very easy
Kasey z. | Online Move InThe staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam
Sam H. | Overall ExperienceGreat staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!
Dawn D. | Overall ExperienceExtremely professional, helpful and friendly. Best uhaul experience ever!
Brad P. | Overall ExperienceExtremely professional and helpful.
Brad P. | First ImpressionsFranklyn was super helpful. He really went above and beyond for the move-in. Well done.
Troy T. | First ImpressionsSuper easy to start up and access is convenient. The staff is friendly.
Dawn D. | First ImpressionsThis location was always nice and clean, well maintained. The staff was always friendly and helpful!
Joshua M. | Overall ExperienceJoe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...
Rick C. | Overall ExperienceThe team here was great. Provided prompt service.
Gary K. | Overall ExperienceThis U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.
Bradley P. | First ImpressionsYou guys are great!
Kevin H. | Overall ExperienceI don't care for the access card have to swipe numerous times how much is it for a remote.?
Prestige Team G. | First ImpressionsGreat storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything
grace g. | Overall ExperienceThe people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!
MARILYN G. | Overall ExperienceExcellent staff and leadership team. The storage locations were clean and extremely well kept. Thank you.
Anthony G. | Overall ExperienceEasy in and out of Gates. Lots of room for trailer and trucks to get threw. Clean
Patricia Y. | Overall ExperienceVery pleased!!
ELIZABETH AND DOUGLAS K. | First ImpressionsWould use again. Thank you for the ease of use. Greatly appreciated.
kevin l. | Overall ExperienceThey're the best
Robert R. | Overall Experience