Customer Reviews for U-Haul Moving & Storage of New Smyrna

3,040 reviews

500 Turnbull Bay Rd   New Smyrna Beach, FL 32168
(W Of Us Hwy 1)

(386) 423-9139

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(386) 423-9139

500 Turnbull Bay Rd
New Smyrna Beach, FL 32168
(W Of Us Hwy 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Your biggest problem is most locations won't pick up there phones. So what happens it goes to central command center or whatever u call it. can't tell u how many time they reserve a truck and trailer then I drive a hour to get there and they tell me they have nothing. one time that cost me 3 hours plus gas & tolls. u walk in to a uhaul and the phons are ringing with employees siting right there and won't pick up the phone. I rent from u guy 2 times a month and now I'm going to your competitors. then I had a problem the last time rented from u. The gentleman tells me I can't leave my car over night and iI should take a Uber. Are u kidding me. Plus he was very rude. before running my card !0 times he tells me that this card won't work Well it did and it always has. Just A negative experience. Why look for trouble . thanks The bee line Haul is the best on herbert in port orange FL thanks

Anthony G. 
Rating:
1.0

Our truck broke down it took 18 hours for a 9 hour trip had to be towed ,did not get credit for gas which we could not use due to break down .was charged extra day and for not returning truck to drop off site, truck was towed off our property. they did however give us a $25.00 gift certificate for our next u-haul useage and reversed the charge for extra day and drop off site so I guess the gift certificate was for our $125.00 worth of gas that was not used. Will not be using u-haul again!

pamela C. 
Rating:
5.0

Renters beware. This comment is about Uhaul in general. When I made my reservation for my move, the price came to $1390. My friend who just happened to be moving from the same area as me to 70 miles away from where I was moving, but a different state, got a quote for only $580. I canceled my reservation and made a new one to return the truck to his state, but only 50 miles from where I moved to. The entire cost was only $605. That was with a $5 charge for going over the mileage. It is a shame Uhaul's system would have charged me almost $800 more for basically the same move.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Love this U haul location

john L. 
Rating:
5.0

They made my experience a breeze

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Professional and courteous.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Nothing, this Locations managers are very friendly and helpful.

Michael F. 
Rating:
5.0

Everything went really smoothly.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

I needed to only rent an appliance dolly but the manager handled it quickly and efficiently and it didn't take long.

Pam W. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

I did not go inside the building. The manager drove up with a truck to the front of the parking lot when I got out of the truck. He said he would e-mail the paperwork and I left. After I was back in Naples, I found out I was over miles which I don't understand since the person who I received the truck from gave me extra milage according to the distance. I told him it was nice to be given a truck to drive across the state of Florida that had an air conditioner that didn't work. It ran, but didn't get cool.

Rick W. 
Rating:
5.0

The associate I dealt with was very helpful and courteous. Overall, it was a very positive experience, and I will have no problem renting through them again.

FRANK I. 
Rating:
3.0

Tow dolly was in very bad condition, I've rented many from uhaul over the years but this one was the worse

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

When we drove the van,within minutes a warning sign came on saying the two front tires were under inflated

Roger W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Excellent customer service

Cheyenne B. 
Rating:
5.0

This is the only U-Haul dealer I ever use in the immediate area. They get you in and out quickly. Their equipment is always clean and trouble-free. And they usually have what I need.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Melvin K. 
Rating:
3.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Always friendly and helpful at this location. Why I keep going back.

David C. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
4.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

All went well. Thanks

richard D. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

RAMON T. 
Rating:
5.0

Customer did not leave a comment.

Marlin B. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

A great experience. Customer service was exactly what is was suppose to be. I will always use Uhaul and no one else !!!

Ralph D. 
Rating:
5.0

No suggestions at the time

Danel S. 
Rating:
5.0

Customer did not leave a comment.

MahalaMouse G. 
Rating:
3.0

NA

Dana J. 
Rating:
5.0

excellent attention and availability of equipment. I will continue renting with them.

Juan M. 
Rating:
5.0

reservation made at location was not honored upon arrival for pickup, thankfully the man was able to assist with an enclosed trailer at this location. the trailer sat in the dirt which seemed difficult to remove this dirt prior to attaching to truck receiver. upon return the dirt/ clay where trailers are parked was very slippery, Overall you have the best trailers, for towing and all the little safety features, have rented several in the past, and will continue thanks

Dave J. 
Rating:
4.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

ray A. 
Rating:
3.0

Staff was outstanding.

eric H. 
Rating:
3.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Thanks

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Rebeca N. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Jp C. 
Rating:
5.0

The entire team, Joe (with whom I spoke on the on the phone), Catherine (who checked us out and gave us the info on the truck and got us on our way) and John (who welcomed us back and submitted the paperwork upon return). GREAT service by everyone....helpful, friendly and efficient. We will visit them again.

Michael S. 
Rating:
5.0

The couple who manage this location are so nice and professional. When I went in to reserve the truck, I was very emotional because I had to move and had no where to go at the time. Kat reached out to another customer and called me with a referral for a place to move. Even though it didn't work out, it touched my heart deeply that she was looking out for someone she didn't even know.

Deborah H. 
Rating:
5.0

They go beyond with there customers service.

Roy M. 
Rating:
5.0

Efficient, friendly and quick in and out!

Chris S. 
Rating:
3.0

I have rented from this location multiple times with out issues. Until recently. when I needed a second truck and had a confirmed reservation. when I arrived to pickup truck, office staff discovered someone extended the rental of a truck that was to be waiting for me. i had to find a ride to a different rental location for a truck. I recommend they have better communication.

ALAN M. 
Rating:
4.0

Customer service (people) great! Exterior appearance of facility always clean and secure. However some of the storage units are old and need interior updating (rolling doors, insulation, moisture migration). Rate competiveness (at times) not up to newer local/area comparable facilities. Finally, an Above Average rating, the people!

JEFF S.  |  Overall Experience 
Rating:
4.0

I had booked some equipment and didn't arrive until after my rental time and didn't understand why it seemed I had to completely provide all the same information a couple times when I arrived.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

The store and the team need good tools to offer support to costumer a give a complete service. If you sell parts for the hitch system. They need tools to install and put it on service on the site.

Cesar C. 
Rating:
5.0

Everyone was helpful with a great attitude.

john R. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

This U-Haul facility is excellent. Joe & Cathryn are beyond exceptional !

Kay w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Austin/Scott M.  |  Overall Experience 
Rating:
3.0

Don't expect all customers to completely understand and feel comfortable with checking the truck using the link.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

the owner said he's not sure how the truck was rented to me but glad i made it down. he also reminded me about filling up the truck and was able to do so instead of getting charged for it. Seemed to actually care about my trip.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Erik P. 
Rating:
5.0

This U Haul on Turnbull EXCELS "KUDOS" to ALL XO

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

The employees at this location are very nice and helpful. Always smiling

TERESSA S. 
Rating:
5.0

The young lady on site was very helpful.

Greg D. 
Rating:
5.0

The people who runs this location are excellent.

Larry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAISA E. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

All good here. Friendly and efficient

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Barbara I. 
Rating:
5.0

JOE was the BEST what a great guy very helpful!

Richard H. 
Rating:
5.0

This was my first time using a storage facility and it was an excellent experience!!! Everyone was so nice and helpful and the unit was clean.

Michelle M.  |  Overall Experience 
Rating:
5.0

The staff were excellent, and helpful throughout the process.

ANTONIO J. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Everyone I've met at this U-Haul location have been great with people and wonderful to work with!

Bruce R.  |  First Impressions 
Rating:
5.0

God forbid internet goes out, everybody relies on it way to much. Wasted half a day just trying to set up all the information you wanted. The gentleman on Schumacher say you guys would say he did it all wrong, but he did what he had you to to get me set and hooked up, even though the people at new Smyrna said he had it hooked up wrong.

Juan S. 
Rating:
5.0

Truck was ready, fueled & clean when I got it

Norman R. 
Rating:
5.0

Excellent and fast service.

Lonnie M. 
Rating:
5.0

Stored all our valuables and no problem existed. Went very smoothly.

Larry F.  |  Overall Experience 
Rating:
2.0

This was the worst U-Haul experience I've ever had and I've driven U-Haul trucks moving across the country without a problem. Reflecting mostly because of the personal I dealt with at this location. To keep it simple I'll leave it at that.

Carl G. 
Rating:
1.0

people at eventual dropoff location were nice - problem is i was given a dropoff location that was no longer a uhaul franchise. This wasted alot of our time having to call other location and calling uhaul - ridiculous.

ERIC S. 
Rating:
5.0

Very easy process. Thank you again.

Brian B. 
Rating:
5.0

The person I dealt was very friendly and professional

William S. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Staff is very courteous & helpful. We used u-Haul until our house was ready, & had no problems.

Susan W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEVONA C. 
Rating:
4.0

Staff was there late and accommodated our drop off very well. Very helpful.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

I placed a same day rental of a 10' box truck, and it was available. When I got to the pick up location to check in, the local satellite/internet was down, making it almost impossible to check in. The 2 gentlemen that worked there figured out how to get me checked in through their own phone, even when I tried through their website that told me I did not have a reservation, even though I had a reservation #.. It took quite a while, but they were able to get me checked in and on my way. They kept a positive attitude the whole time.

Kristin R. 
Rating:
5.0

Easy location to find friendly people helpful to get unloaded and on my way, thanks

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Dennis/Barbara M.  |  Overall Experience 
Rating:
5.0

We had a storage unit with them for five years and the overall experience was excellent. The staff was always friendly and helpful. The property well maintained and felt safe always. Highly recommend.

ELIZABETH AND DOUGLAS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicente t.  |  Overall Experience 
Rating:
4.0

I was over charged and upgraded

Katrina H.  |  Overall Experience 
Rating:
5.0

Love this facility

Barbara C.  |  First Impressions 
Rating:
5.0

Move-in process was very easy. Joe/General manager was friendly and took me directly to my unit. The unit was clean and spacious.

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald B.  |  Overall Experience 
Rating:
5.0

Very accommodating, friendly & clean environment! Great experience! Thank you!!! Highly recommend! 5***** rating!

Teressa R.  |  Overall Experience 
Rating:
5.0

Thank you team!!

Kevin K.  |  Overall Experience 
Rating:
5.0

Will continue to use when need arises

Donald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ambrosia S.  |  Overall Experience 
Rating:
5.0

Got everything moved thank you

Randell H.  |  First Impressions 
Rating:
5.0

Went over and beyond my expectations Great management Best value better quality and clean

Ryan M.  |  Overall Experience 
Rating:
5.0

Great people and great facilities. Helpful and courteous.

Dale G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Helpful, friendly staff. Thanks!

JEFF S.  |  First Impressions 
Rating:
5.0

Joe and Catherine are great.

Judd L.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. IK have dealt with members of this staff many times in the past with getting propane and moving boxes from them and they have always served with a pleasant attitude.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William K.  |  First Impressions 
Rating:
5.0

Great friendly service! Very happy with the help and services provided ! Thank you,

Luis C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila S.  |  Overall Experience 
Rating:
5.0

I believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.

Maria P.  |  First Impressions 
Rating:
5.0

Made me feel like family!!!

michael b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee M.  |  Overall Experience 
Rating:
2.0

Service was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything

Nicholas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
3.0

Reason for less than perfect rating is the staff at this facility doesn’t answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.

Lu L.  |  Overall Experience 
Rating:
5.0

The manager went out of his way to assist me on several occasions

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheryl D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa V.  |  Overall Experience 
Rating:
5.0

Love the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.

Margaret I.  |  Overall Experience 
Rating:
5.0

Everyone was amazing

Todd L.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  First Impressions 
Rating:
5.0

Excellent facility, clean well kept and friendly staff. Highly recommended!

William G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don L.  |  First Impressions 
Rating:
5.0

We always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.

Theresa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  First Impressions 
Rating:
5.0

From reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.

Jeff G.  |  Overall Experience 
Rating:
5.0

Great, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!

William G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

BY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location

Christopher W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS W.  |  Overall Experience 
Rating:
5.0

great service and very easy

Kasey z.  |  Online Move In 
Rating:
5.0

The staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam

Sam H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY W.  |  Overall Experience 
Rating:
5.0

Great staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!

Dawn D.  |  Overall Experience 
Rating:
5.0

Extremely professional, helpful and friendly. Best uhaul experience ever!

Brad P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P.  |  Overall Experience 
Rating:
5.0

Extremely professional and helpful.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  Overall Experience 
Rating:
5.0

Franklyn was super helpful. He really went above and beyond for the move-in. Well done.

Troy T.  |  First Impressions 
Rating:
5.0

Super easy to start up and access is convenient. The staff is friendly.

Dawn D.  |  First Impressions 
Rating:
5.0

This location was always nice and clean, well maintained. The staff was always friendly and helpful!

Joshua M.  |  Overall Experience 
Rating:
5.0

Joe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...

Rick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P.  |  Overall Experience 
Rating:
5.0

The team here was great. Provided prompt service.

Gary K.  |  Overall Experience 
Rating:
5.0

This U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.

Bradley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff G.  |  First Impressions 
Rating:
5.0

You guys are great!

Kevin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles P.  |  Overall Experience 
Rating:
5.0

I don't care for the access card have to swipe numerous times how much is it for a remote.?

Prestige Team G.  |  First Impressions 
Rating:
5.0

Great storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything

grace g.  |  Overall Experience 
Rating:
5.0

The people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!

MARILYN G.  |  Overall Experience 
Rating:
5.0

Excellent staff and leadership team. The storage locations were clean and extremely well kept. Thank you.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DICK B.  |  Overall Experience 
Rating:
4.0

Easy in and out of Gates. Lots of room for trailer and trucks to get threw. Clean

Patricia Y.  |  Overall Experience 
Rating:
5.0

Very pleased!!

ELIZABETH AND DOUGLAS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY AND JEANETTE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER M.  |  Overall Experience 
Rating:
5.0

Would use again. Thank you for the ease of use. Greatly appreciated.

kevin l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BERNARD A.  |  Overall Experience 
Rating:
5.0

They're the best

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Cat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.

BRIAN N.  |  First Impressions 
Rating:
4.0

Nice and friendly staff. Disappointed that our storage unit did not have a light bulb.

richard V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leoniquia a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith b.  |  Overall Experience 
Rating:
4.0

I wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.

Jared L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamesha R.  |  Overall Experience 
Rating:
4.0

Very nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.

Sport D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don E.  |  First Impressions 
Rating:
5.0

Awesome team!

Diane S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

susan a.  |  First Impressions 
Rating:
5.0

Well informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.

James L.  |  Overall Experience 
Rating:
5.0

Thank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!

Diane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul R.  |  First Impressions 
Rating:
2.0

Every time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....

Richard G.  |  Overall Experience 
Rating:
5.0

The staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!

Lynn p.  |  Overall Experience 
Rating:
4.0

Good access, room to turn around vehicles, clean unit.

seth g.  |  First Impressions 
Rating:
5.0

Thanks for providing a clean safe storage unit

JASON W.  |  First Impressions 
Rating:
5.0

Great service. Convenient. Reasonably priced. Clean and well maintained.

Anna Marie T.  |  Overall Experience 
Rating:
5.0

The owners and crew are aces in your deck. Very nice people. Great.... to say the least !!

Judd u.  |  First Impressions 
Rating:
5.0

Very smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.

Jane M.  |  Overall Experience 
Rating:
3.0

Lllllllllll

Dean R.  |  First Impressions 
Rating:
3.0

The office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.

SHERRI B.  |  Overall Experience 
Rating:
5.0

It was a great experience

Brian S.  |  Overall Experience 
Rating:
1.0

I had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks

Staci L.  |  Overall Experience 
Rating:
5.0

The staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.

Lynn G.  |  Overall Experience 
Rating:
5.0

All the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!

David P.  |  First Impressions 
Rating:
5.0

We used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.

Krystle B.  |  Overall Experience 
Rating:
5.0

Super nice u haul

sharon g.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and the facility was great!

Emilie B.  |  Overall Experience 
Rating:
3.0

Confusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent

Richard K.  |  First Impressions 
Rating:
5.0

Very professional

Stephen S.  |  Overall Experience 
Rating:
1.0

Owners are rude an uncooperative.

walsh k.  |  Overall Experience 
Rating:
5.0

First time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use

ROBERT N.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Tami H.  |  Overall Experience 
Rating:
2.0

The new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!

SHERRI B.  |  First Impressions 
Rating:
5.0

All went well - customer service reps were good

Charlene B.  |  Overall Experience 
Rating:
4.0

Met the need for short term storage for waiting on home construction. Location was ideal.

Stephen C.  |  Overall Experience 
Rating:
4.0

god workers

Raymond C.  |  First Impressions 
Rating:
5.0

I would recommend this place to anyone!

Paige E.  |  Overall Experience 
Rating:
5.0

I was very satisfied with your service.

Marilyn B.  |  Overall Experience 
Rating:
4.0

everything went smooth

Linda E.  |  First Impressions 
Rating:
5.0

Excellent service and staff, very impressive.

Martin K.  |  Overall Experience 
Rating:
5.0

Gregory was awsome very helpful ..

Bob V.  |  Overall Experience 
Rating:
5.0

The staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility

adam s.  |  Overall Experience 
Rating:
5.0

Excellent service, very clean, staff the best.

Martin K.  |  First Impressions 
Rating:
4.0

For the many years with your business it was a pleasure

CHARLES AND SANDRA W.  |  Overall Experience 
Rating:
5.0

Very friendly

cleo l.  |  Overall Experience 
Rating:
5.0

Great team!

Teresa C.  |  Overall Experience 
Rating:
5.0

Max was great

Jennifer T.  |  First Impressions 
Rating:
5.0

Everyone there is always very helpful. Place is easy to use

Rick C.  |  Overall Experience 
Rating:
5.0

Awesome

CINDY R.  |  Overall Experience 
Rating:
5.0

Rebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all

THOMAS L.  |  Overall Experience 
Rating:
5.0

Wonderful staff very helpful .

richard n.  |  First Impressions 
Rating:
5.0

Best place in New Smyrna

Lina S.  |  Overall Experience 
Rating:
5.0

The staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.

Nancy M.  |  Overall Experience 
Rating:
5.0

Helpful staff with clean storage

Rick C.  |  First Impressions 
Rating:
5.0

Thanks you all did a great job

Paul L.  |  Overall Experience 
Rating:
3.0

The price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice

ROBERT W.  |  Overall Experience 
Rating:
5.0

They are very nice and helpful.place is very clean.

Anthony H.  |  Reservation 
Rating:
5.0

Very friendly and helpful staff!

Judy S.  |  Reservation 
Rating:
5.0

A little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.

ROB S.  |  Reservation 
Rating:
5.0

None

Sylvia M.  |  Overall Experience 
Rating:
5.0

Excellent customer service!!

Juan G.  |  Reservation 
Rating:
5.0

Will I receive a refund for the days/week +/- I didn’t use? I removed my stuff before the month was up.

tammy h.  |  Overall Experience 
Rating:
5.0

Very nice

John O.  |  Overall Experience 
Rating:
5.0

Thank you for your efforts and help

Paul L.  |  Reservation 
Rating:
5.0

Heather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.

scott b.  |  Overall Experience 
Rating:
5.0

Excellent experience!

John R.  |  Overall Experience 
Rating:
5.0

All staff members I worked with were friendly and helpful. Thank you!

MARIJO A.  |  Overall Experience 
Rating:
4.0

always a pleasure. appreciated the after hours pass.

phyllis e.  |  Overall Experience 
Rating:
5.0

Easy rental and easy move out, great staff. Thank You

Harran Enterprizes B.  |  Overall Experience 
Rating:
5.0

Great Experience. Max was very helpful

Dario A.  |  Overall Experience 
Rating:
5.0

Heather's customer service was outstanding and very helpful.

MARK M.  |  Overall Experience 
Rating:
5.0

Best storage facility in New Smyrna by far and the best prices. Trust me I checked.

Aaron P.  |  Overall Experience 
Rating:
5.0

The staff was welcoming and helpful. The facility was spotless.

KENNETH C.  |  Overall Experience 
Rating:
5.0

Very pleased. Would use this facility again.

Don P.  |  Overall Experience 
Rating:
5.0

Everybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.

dorothy m.  |  Overall Experience 
Rating:
5.0

The service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.

Sonja J C.  |  Overall Experience 
Rating:
2.0

Uhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.

Louis m.  |  Overall Experience 
Rating:
5.0

Very convenient

JON F.  |  Overall Experience 
Rating:
5.0

The storage facility was everything we needed for our short term storage. We would use it again should the need arise.

James S.  |  Overall Experience 
Rating:
5.0

A+ rating.

James V.  |  Overall Experience 
Rating:
4.0

My experience was very satisfactory.

KATHRINE R.  |  Overall Experience 
Rating:
5.0

Great experience!

DIANE AND KENNY F.  |  Overall Experience 
Rating:
5.0

The staff made it a very pleasant experience and I would definitely use them again.

GREGORY B.  |  Overall Experience 
No reviews have been submitted for this location.

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