Customer Reviews for U-Haul Moving & Storage of New Windsor

3,969 reviews

300 Windsor Hwy   New Windsor, NY 12553
(1 Mile from 5 Corners)

(845) 561-0603

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(845) 561-0603

300 Windsor Hwy
New Windsor, NY 12553
(1 Mile from 5 Corners)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

I specifically ordered a motorcycle trailer in December so I'd have it in May and they gave me a regular 5x9 trailer

George L. 
Rating:
4.0

Customer did not leave a comment.

barry W. 
Rating:
5.0

Customer did not leave a comment.

Raymundo B. 
Rating:
1.0

Never use you guys

steve M. 
Rating:
5.0

On the day we picked up trailer the young girl with long red hair had a knee brace and was excellent. She was all alone and kept a very sweet smile on her face. Worked quickly but efficiently. Unlike the first young lady with dark brown hair that made our reservation that misspelled our name and never took our email. Our phone number also was incorrect.

Diane F. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Other than a customer blocking our 24 hour pick up truck in and your rep working hard to resolve. If the location was not open, the. Day would have been lost. Did not get his name other than his first initial being D.

Fred G. 
Rating:
3.0

Customer did not leave a comment.

Scott Y. 
Rating:
5.0

Customer did not leave a comment.

Belford E. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
4.0

Customer did not leave a comment.

Louisa R. 
Rating:
4.0

The truck was clean but it needs maintenance. I was terrified that I would be left stranded at the side of the road. Luckily I made it.

Sharon W. 
Rating:
5.0

The app was awful it sent me to a different location and then was refusing to load and kept crashing. The uhaul was staff was so helpful when I couldn't get the app to work they extended my time with no problem and the truck was just cleaned.

Caitlin D. 
Rating:
5.0

Customer did not leave a comment.

Phyllis N. 
Rating:
5.0

Customer did not leave a comment.

Jessica V. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

Julian S. 
Rating:
5.0

Is nice when we see friendly people attending us

Carlos G. 
Rating:
1.0

Charged me for fuel unnecessarily. May not return to uhaul.

rowland T. 
Rating:
1.0

The lady working The front desk was helping the employees as we sat there for 15 minutes trying to get our truck. Very unprofessional.

Becky K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

More help in the front.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Jayden D. 
Rating:
2.0

Stop charging the unnecessary fee for returning equipment after hours, I've returned equipment late and was not charged extra, I returned equipment early here and I get penalized with extra fees, ridiculous!

Leonard L. 
Rating:
1.0

If someone schedules a 9PM pick up, and it's obviously after hours the keys should be left. Also, the young lady behind the counter has no personality and could barely look up from her phone. The customer shouldn't have to sit around and wait, and then re arrange a move for the next day!! Half of your trucks are missing lug nuts. And each truck should start with a full tank to be returned that way. Finally, where is my $50 credit for reservation guarantee..that couldn't be applied to my initial payment?? Please have someone reach out to me. 845-784-2708

Nicole T. 
Rating:
4.0

Friendly and helpful staff.

Jonathan S. 
Rating:
5.0

Everything was great

WILLIAMJ I. 
Rating:
1.0

Customer did not leave a comment.

Alison M. 
Rating:
3.0

The van was fine but the overall contract when I returned it was so confusing!! Plus, before I took the van out for the rental period not one person walked me to see it or to give me a few instructions on how the van works, or how the various controls worked or anything inside the van!! Nothing! And then when i returned it, with more gas than I had gotten when I took it out the first day, there was NO credit for the extra gallons I put in. Plus, there were additional charges I hadn't expected. I'll tell you, if there was another rental company with moving vans in my area I would go there next time for certain!! Plus, the people behind the counter never smiled or had the patience to explain any details. They just said this is what you have to pay and that's that! Horrid. No one explains anything. Not a good day. Not a good experience!!

Valentina Q. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
3.0

Improve your rates

Justine C. 
Rating:
5.0

Customer did not leave a comment.

Anne J. 
Rating:
3.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Omayra G. 
Rating:
5.0

I can't think of nothing right now.

Sherrell C. 
Rating:
5.0

I returned the truck after hours. I tried the uhaul.com/share link to avoid the $20 fee, but the link didn't work for me. I wasted 20 minutes trying to get it to work before giving up and dropping the keys in the box. If other customers are having the same issue, there may be a system problem or an easier way for customers to turn in vehicles after hours. Thanks! - Andrew C.

Andrew C. 
Rating:
5.0

Very friendly and helpful

ALEXANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Donna K. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Joel V. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
3.0

Everyone was nice but UHaul split my reservation wihtout notifying me and thus causing a 4+hr delay on my moving day which cascaded through my planned travel schedule for the next 3 days. UHaul also changed my return date to one day earlier without notifying me and charged me for the "overage". Additionally, I received phone calls from several people all asking the same questions and they all stated they did not know that someone else called me. There are some incredibly obvious and frustrating logistics gaps in UHaul's communications systems. There are many other truck rental companies available and I will not be using UHaul for any of my rental needs in the future.

Mark M. 
Rating:
5.0

The truck return process is very confusing for customers. A sign should be placed letting all customers know that they must conduct the truck return process at the rental location.

Anthony G. 
Rating:
5.0

Everything was great and fast and friendly

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
1.0

Place sucks took a hour ju at to get a truck! Told me lower prices and when truck was dropped off got charged double! Barely wanted to help

Nico M. 
Rating:
5.0

More pleasant sell rep.

Clarence R. 
Rating:
5.0

The staff was awesome . Truck was ready I got in and out . When I returned it it was a easy process and I was out in no time .

Dana C. 
Rating:
5.0

Best drop off I have done with a uhaul.

Daniel F. 
Rating:
5.0

Always a positive experience. Been renting weekly for about 10 years. Sean is the best! Did my tow hitch install as well

stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
1.0

The person that handle my rental will not leave the desk to go out to check the gas mileage she was very non-cooperative Facebook adversity she chose to stay there and not go look at the gas mileage.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
4.0

Right rear lights on trailer only partially working. Thorough check before renting would be helpful but service changed out immediately when identified

Gregorey R. 
Rating:
5.0

Nice to find new vehicles. This site was a pleasure to deal with.

Thomas R. 
Rating:
5.0

The equipment was in good condition the staff was very friendly and helpful good just like it is

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

I don't see anything thing to complain about I love everything about it the person that I deal with and the van .

Vere O. 
Rating:
5.0

Great place. Helpful and friendly staff.

Chathura D. 
Rating:
3.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Kenn B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

The only good thing about this rental was the young man that helped us. In the truck cab, the doors never properly closed. At one point, after getting back into cab from a gas stop, and closing the door and locking it, the driver door swung open as we were making a turn at a red light. Luckily I had my seatbelt on. The weather stripping on the drivers side kept coming off and when it was raining, it would leak onto the driver. The driver seat has no strength and I had to sit on 2 pillows to see over the steering wheel. The was no way to raise the seat. The lock that was provided for the back lift gate would not close and could not be locked so we had to purchase a lock. The lift gate door itself was very, very difficult to close. Had to step on with both feet and force door closed. It was very scary driving a truck of this size with over 100k miles. I am a delivery driver and the company I work for would never, ever let their vehicles, especially the larger trucks get in this bad of shape. Like I said the only good part about this rental, was the gentleman that helped us. He needs to stay. The crappy trucks need to go.

Heidi K. 
Rating:
2.0

Truck key was not left in lock box and had to wait for business to open to get truck.

james H. 
Rating:
5.0

Excellent service, the service representative who processed me was extremely knowledgeable and helpful. Very professional 👏

robert B. 
Rating:
5.0

Dave checked us out and back. Nice guy who did a great job!

John P. 
Rating:
5.0

I have rented a truck 3 weekends in a row. All employees are very knowledgeable and have gone above and beyond helpful. Great group of workers !!

John M. 
Rating:
3.0

We went to get our truck at 7am as scheduled through self service because the store does not open until 9 on sundays. The lock would not open. Two hours of our day was wasted waiting for the store to open. I can't believe in 2022 the lock system is not more up to date so that if something like this happens no one can help you remotely.

Bradley K. 
Rating:
4.0

The truck I was initially given had no heat and was overheating. I had to drive for over an hour to return it to get an exchanged with my stuff in the truck. I had all my toes frozen. Customer service couldn't help me no give me any kind of compensation for such an inconvenience. Exchanged truck had a strong smell of cigarette, which made it hard to breath the whole entire time I had the truck and it was filthy as well. Second Worse experience with uhual. At least the guys at the location helped moved my stuff from the overheating truck to the exchanges one, to which I'd appreciate.

Doreen D. 
Rating:
5.0

Friendly and efficient.

Elizabeth B. 
Rating:
5.0

Great service and customer service as well I like everything everyone is polite and respectful and help in every Lil thing thank

freddy R. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

The young girl that works there is a powerhouse.

Robert A. 
Rating:
5.0

Returning a trailer was easy. Friendly employees.

Tom W. 
Rating:
5.0

I wanted to change from local trailer rental to a one way but it wasn't allowed. Bummer!

DAVID E. 
Rating:
4.0

Trailer worked great!the only thing I can honestly say is the rental price is a little on the high side..I used the trailer for maybe a total of 2 hours an for $160 I don't think it's worth that much.maybe U-Haul could consider a half day rental option!?but otherwise everything worked as it should thank you uhaul!

Lawrence P. 
Rating:
5.0

If there is "SNOW & ICE" on the Roof of truck, please remove before renting trucks. It creates a hazard when it slides off either when parked and hits the windshield or hits other cars when driving. Thanks!

Allen C. 
Rating:
5.0

My overall experience with this location was GREAT. I was actually surprised as I had gone online and read the reviews prior to renting my truck. I rented from both Sky & Jack who were excellent. They explained the entire rental process to me, as well as the the proper use of the boxes and how to pack them to optimize their use.

Angela J. 
Rating:
1.0

Whole experience was terrible from beginning to end

LANCE JR M. 
Rating:
5.0

Your staff was very friendly and happy

NEDRA R G. 
Rating:
3.0

Customer did not leave a comment.

ALBERTP M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT OSVALDO N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALAN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN D M. 
Rating:
5.0

Place always great

Robert P. 
No reviews have been submitted for this location.

Additional Services at this Location

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