Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Newburgh/Middlehope

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Richard B. on

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Felix S. on

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No one seemed to actually want to help. Then I was billed twice the rate that was promised. Can I speak to the legal Dept?

David M. on

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Customer Service when returning vehicle was bad overcharged with no explanation. They guy walked when being as about the padded charges. I will not be refferring anyone to this location.

Joseph M. on

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Jimmy C. on

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Antoine E. on

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Joseph A. on

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they were great to work with

sheldon C. on

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Miguel R. on

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Francia A. on

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Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Daniel T. on

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Alan C. on

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We had one glass picture frame crack. All else arrived safe and sound. Thanks

jeanmarc S. on

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Renters beware. Manager, without my knowledge nor consent, switched my contract for another damaged trailer (broken wiring harness) and then charged me damage fees for the trailer I never rented. Tried to resolve issue over the phone and was accused of damaging the trailer. Following up with Uhaul claims department.

anthony R. on

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James P. on

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Only because it’s close by

Anthony F. on

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Staff was friendly & welcoming. Keep it that way

Gerijo M. on

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The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Jeffery L. on

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Ruben B. on

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The the cashier who dealt with me was extremely rude and ignorance and had a very bad attitude

Ken T. on

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No comments at this time!!!!!

Bob B. on

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I had to pick up the truck at another location and then go to the uhaul center in middle hope for the trailer. Then there was a great deal of discussion over the billing. The two locations were ten minutes apart and I don’t understand why the truck or trailer could not have been transported to either location. This arrangement took me nearly two hours to navigate . Not the level of service I expected from UHAUL

Sharon C. on

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When a customer tells the supervisor that there is something wrong with vehicle he needs to listen. Everyone's life is important and I would hope that he knows that. He needs to be honest with himself and just admit when you're wrong instead of being an arrogant , insensitive person. I would hope if it were someone close enough to him that he would think differently. I rented a vehicle on Saturday, Sept 23, 2019......terrible, terrible

jose E. on

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Willie C. on

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Randy S. on

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Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

JAMES S. on

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Thank you. We felt secure leaving our belongings here.

Marlon H. on

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In hind sight I would not have used the Mobil check out process. Much easier to just park the vehicle and drop the keys than to take pics, check mileage, verify parking spot, etc. I feel like I did some else’s job for free.

Bruce H. on

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Anne C. on

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All good no need to make comments, I wish they had recommended that I get more blankets, I did not use the dolly as the mover had his own. The same as when I got to Florida and the unloaded had his own. Dean said it was great to drive

Rilind V. on

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Tamsin H. on

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Denise M. on

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diandra D. on

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Gary M. on

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Install a traffic light to accommodate making a left onto 9W.

Thomas H. on

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Jim H. on

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Customer focused service

Isaac R. on

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Zhanine N. on

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Alma C. on

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Excellent service, friendly staff and always clean I’m definitely recommended.

BOB M. on

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Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

GENISA D. on

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It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

JAY C. on

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John f. on

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pleasant to speak to the people that helped me and a very courteous.

Andrea p. on

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My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Gina M. on

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Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Andrea p. on

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I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Kenneth K. on

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Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

ABEL Y. on

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Very professional group

phillip g. on

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Keep up the good work

Eddy F. on

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Good service

lauren f. on

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The employee we worked with was very helpful and stayed late with us to explain the move in process!

Senatralee J. on

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The staffing is always smiling and happy to help out I love it

Robert K. on

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Very good

Robin W. on

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My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.

TATIANA V. on

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Satisfied

Laura T. on

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Thank you

Frank C. on

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I will never go through uhaul moving and storage again.

Kathryn M. on

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Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Julianna G. on

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It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

deena h. on

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The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

Janay K. on

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I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Joseph C. on

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It was a good experience

Tyallen P. on

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The employees were very helpful and didn't hesitate to help.

Andrew C. on

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Process was quick and efficient. Staff was friendly and knowledgeable.

rebbeca s. on

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Customer service was exceptional!

Richard F. on

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Very helpful and friendly

brian g. on

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Excellent customer service

PETER S. on

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Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

Mary Jo W. on

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Was very satisfied with the service I received

dorothy r. on

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Excellent service

Jeff A. on

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Great, friendly service.

Allen H. on

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The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

KENNY G. on

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Great group of guys working this site! Thanks for the years of support!

MICHAEL C. on

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Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

DANIELLE M. on

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The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

Nicole C. on

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The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

phillip g. on

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Great facility and service.....

Navienne D. on

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Great experience

JEANNE K. on

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First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

Laura R. on

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This was the best place for my stored goods. I was very satisfied, thanks !

Janet C. on

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JOHN L. on

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Clean interior and efficient staff.

Darrell H. on

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My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Joanna R. on

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The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Leonardo R. on

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Great staff members Very friendly

Joe P. on

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All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Nikesha P. on

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I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Caitlin R. on

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Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt

Alexander M. on

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Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

marianne o. on

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DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

JENNIFER M. on

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The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

MARK C. on

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Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

Everton B. on

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Management lacks ability to do assignments.

Angelo C. on

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Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

IAN R. on

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New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

Patricia F. on

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Loved it except the door was hard to open sometimes

CHRIS D. on

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Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!