We were given misinformation right from the start! We had to supply the address of our new house and were told that they deliver to the area we were moving to and gave us arrival date. On that date we called to get a time, and found out that our items hadn't even left Newburgh yet.(now 2 weeks later) It seems that the rep who was responsible for putting in the order had not done her job. We had to contact the higher-ups to get the situation handled. At that time we were told that they DO NOT deliver to the area we moved to., but they were helpful in getting special arrangements made to get our items to us once they realized the mistake that had been made. If you are using this company be sure to ask over and over again about the address items are being shipped to and be sure to get verification after every phone call.John R.
Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope
Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JEANY H.
The customer rep who help me and my son, is the kind of service, wish was everywhere. Because the drop off location, the rep there was quite unprofessional and, if he was who we uncounted first, then location we left from, then I wouldn't recommend anyone to that location period.SIMONER G.
I have rented trucks several times and each time the tire pressure guage light is always on. I also was told that my reciept was $87.00 some dollars after I returned my truck and did not get a receipt for that however, I did get a receipt for $357 I thought that would be the price if I went 300 miles which I know I did not, and that the price would be adjusted when I returned the truck.ANASTASIAELIZABE L.
Great experience picking up and leaving off!STEVEA Z.
Customer did not leave a comment.Sam B.
Make online registration instructions more clearKyra W.
Very helpful!Nancy S.
Uhaul had no A/C & never a representative around to help. $.79 a mile is excessiveTheodore S.
Customer did not leave a comment.Owen S.
Customer did not leave a comment.Antonia V.
Customer did not leave a comment.Barbara C. | Overall Experience
Customer did not leave a comment.Jennifer B.
Continue your current customer care services and I think you will do great.JOSUE C.
Customer did not leave a comment.Leonardo M.
Customer did not leave a comment.Wanda M. | Overall Experience
The manager here was consistently helpful from start to finish. I'm very pleased. I never had to worry about cleanliness in the units halls or even bathrooms. Please thank him for his continuous care! GGwen S. | Overall Experience
Customer did not leave a comment.Anthony W. | Overall Experience
there was rat poop all over my stuff. not worth it.Cameron J.
Customer did not leave a comment.Russell P. | First Impressions
The hike in rental fees in the middle of the pandemic was very unwelcoming and financially burdensome, especially as it was announced with very short notice. In general, the storage was not as clean as it should have been, the moving carts and elevator always felt dirty and the space needed better ventilation.Yoshihiro S. | Overall Experience
Excelent service, I'm very satified thanks JorgeJorge M.
Was unable to complete self return of equipment. Site kept saying I had no rental equipment. Company then charged me 20$ the next day. Attempted to call number listed for after hours with very long wait timeRachel A.
Nothing. The staff were wonderfulJEANY H.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.Allen N.
I was surprised there were furniture pads in there! Made the packing experience that much "nicer" .Lauren D.
I'm a returning customer. Have rented 4 vehicles over the past year or so and never a problem.Peter A.
Have the equipment when promisedCarlos V.
Customer did not leave a comment.Alison P.
Customer did not leave a comment.Michael F.
We were very happy with the service. The drivers who dropped off and picked up at both ends of our trip were on time, courteous and professional.Margie B.
Customer did not leave a comment.Carlene C.
Customer did not leave a comment.Edward A.
The staff was amazing and I couldn’t have asked for better service. Highly recommend!!!Franca A. | First Impressions
Customer did not leave a comment.Russell P.
Customer did not leave a comment.Patrick R.
Thank youWILLIAM G.
Customer did not leave a comment.BARRYSCOTT H.
Customer did not leave a comment.Daniel T.
The service was awesomeKENNIELIA A B.
Staff very helpfulROBER TALLAN D.
Customer did not leave a comment.JOSEPHSYLVESTER D.
Customer did not leave a comment.TODDJ B.
Customer did not leave a comment.John C. | Overall Experience
The general manager was able to resolve a problem.KAREN A E.
Customer did not leave a comment.Erika H.
Each and everyone I dealt with was greatJeffery A.
The employee that took care of us was excellent. Extremely friendly, knowledgeable and was very accommodating to all our needs. I would definitely recommend this Uhaul.Dwight R.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Ferl O.
Customer did not leave a comment.Ryan C.
I thought for sure I was spending my money wisely with this choice in my move but I was most definitely wrong about uhaul . And I will not be recommending this company to anyone . The people are beyond rude every single time I had to contact the store with issues regarding my stuff. I was guaranteed my belongs on the 28th of the month and I didn't get my stuff on that day. Horrible experience I'm very disappointed.brittney C.
I love this place. I had a storage unit there many years back and felt the same. Great people too!DEBORAANNE B.
Customer did not leave a comment.Peter A.
Customer did not leave a comment.Marcos C.
All of the employees were wonderful and went out of their way to make sure everything was smooth. Couldnt be happier with this locationBRYANJOHANNES H.
All the employees were helpful and nice. Was a pleasant experience.Edward R.
Customer did not leave a comment.Jonathan F.
All customer service was pleasant and polite and accommodating as they should . I was pleased with the service and equipment.Michael R.
Customer did not leave a comment.JOHNARTHUR K.
Customer did not leave a comment.Joel O.
Very professional, friendly staff.Peter H.
Customer did not leave a comment.Dennis A.
Keep up the good work, I don't think anything comes to mind that I would say needs improving. You have a very nice staff at the Middlehope location who are always very nice to deal with.Stephen E.
It was difficult to get up to date information on the pod arrival/delivery to the home site. I kept checking online and the phone calls were each at least 40 minutes. Very frustrating when I was trying to line up helpers to unloadCathy R.
Customer did not leave a comment.Patrick M.
I felt like the associate tried to sneak in the insurance after I clearly refused it. It could of easily been overlooked if not paying attention, other than that great experience.Luis P.
Customer did not leave a comment.MICHELLE J.
service after hours return fee of 20.00 is unreasonable and not explained in advance clearly technology to take picture of mileage is not workable process to get the vehicle takes to long almost 40 minutesScott C.
Nothing, just keep up the good work!ANTHONY W.
Juvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today’s climate it is to find “ true good help”. Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he’s put together) I’ll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490Andrew H. | First Impressions
The access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.Lydia M. | Online Move In
Customer did not leave a comment.Luis C.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Amy O. | Overall Experience
Create a way in your digital system to refund or credit , a customer's acct if they gas up the truck more required. This is poor store policy not to tell a customer, they will not be credited if more gas is put in than required.DEBORAHP J.
Customer did not leave a comment.BRUCEARCHIBALD M.
Only issue I had was the facility in my town didn't have the trailer I needed and I had to drive 40 minutes to another facility to pick it up. Otherwise all quick and easy.John M.
Customer did not leave a comment.MARYKATHLEEN C.
The Newburgh location was appropriate And the staff were very very helpful however this location was not what we originally planned for us. I was very disappointed when I found out we could not pick up the U-Haul closer to my original location in Nanuet. We had to go 30 miles out of our way to pick up the U-Haul in Newburgh.FRANCIS D.
Customer did not leave a comment.Michael W.
The straps on the tow dolly were very tattered and weathered. Staff was great.LANCEL P.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Christopher C.
The gent that helped me out was very warm and helpful. Wish i got his name but he was tallish with light eyes.Tiffany F.
The staff was friendly and efficient. The equipment was ready. Though old, the trailer was clean and in working order.Robert C.
absolutely nothing everything was 100% perfectBrett S.
Clean, thorough, efficient.Cynthia B.
Customer did not leave a comment.nick P.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.GARYJOSEPH M.
Customer did not leave a comment.Anthony E.
Customer did not leave a comment.Liliana R.
Customer did not leave a comment.Karen P.
Customer did not leave a comment.John C.
Customer did not leave a comment.Veronica W.
Customer did not leave a comment.Eui L.
Customer did not leave a comment.WILLIAMHENRY JR R.
Customer did not leave a comment.John C.
Customer did not leave a comment.Jordan G. | Overall Experience
Customer did not leave a comment.Russell P.
All staff were pleasant helpful and experiencedChristine G. | First Impressions
Customer did not leave a comment.Gary S.
Everything was easy - and safe. However, there was mouse poop on several of our items in storage.Brian M. | Overall Experience
Customer did not leave a comment.Mary K C.
Customer did not leave a comment.Courtney N.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.ANDREW O.
Javon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave MazzeoDAVE M. | First Impressions
Customer did not leave a comment.GREGORYKEVIN D.
Customer did not leave a comment.Obed A. | Overall Experience
Customer did not leave a comment.A C.
When I moved in seven years ago, I was relocating from SC to NY. My moving truck didn’t come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!JOANNE L. | Overall Experience
Customer did not leave a comment.Craig T. | Overall Experience
The online process was so simple and the price of the unit is so reasonable.Gregory D. | Online Move In
I've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.NICHOLAS H G. | Overall Experience
I had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~Frank S. | Overall Experience
Over a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a $130/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from $150 to $160/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25%, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25% with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - firstname.lastname@example.orgBushra S. | Overall Experience
Customer did not leave a comment.Kareem B. | Online Move In
A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,PAUL G. | First Impressions
Would recommendRudolph L. | Online Move In
Customer did not leave a comment.JOSEPH M. | Overall Experience
Customer did not leave a comment.PATRICK C. | Overall Experience
Very happy 😃Peter A. | Overall Experience
Customer did not leave a comment.Sean R. | Overall Experience
Customer did not leave a comment.Carol M. | Overall Experience
Customer did not leave a comment.Terrance H. | Overall Experience
Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.James S. | First Impressions
Removed items from storage unit due to continuous increase in priceTim S. | Overall Experience
Customer did not leave a comment.John S. | Overall Experience
Our storage unit was clean, dry and accessible. The staff were very helpful.Robert O. | Overall Experience
Customer did not leave a comment.Maranda B. | Overall Experience
Staff very helpful and friendlyDolores K. | First Impressions
The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!Carol M. | First Impressions
Customer did not leave a comment.Kenya J. | Overall Experience
Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.Maria N. | First Impressions
Mr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!Ebony M. | Overall Experience
Customer did not leave a comment.Angelina M. | First Impressions
Customer did not leave a comment.Samara S. | First Impressions
Customer did not leave a comment.Roberto C. | First Impressions
Customer did not leave a comment.Dominick M. | First Impressions
Very quick check-in and chrckout.Carmela V. | First Impressions
Customer did not leave a comment.Katherine P. | First Impressions
Customer did not leave a comment.ELIZABETH F. | Overall Experience
Staff are very helpful, the building and storage unit are clean and very well kept.Maria N. | First Impressions
It’s all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.michael h. | Overall Experience
While the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.Raul P. | Overall Experience
Customer did not leave a comment.Carolina C. | Overall Experience
We had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaintHeather R. | Overall Experience
Customer did not leave a comment.JOhn S. | Overall Experience
Very easy process and staff was super friendly and very helpful. My overall experience was phenomenalTenisha B. | First Impressions
Customer did not leave a comment.Richie B. | First Impressions
Customer did not leave a comment.Aaron H. | First Impressions
My only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.BRIAN M. | Overall Experience
Javon was very polite and helpful.Rosetta P. | First Impressions
When I left I had almost a ful month left and the rate wasn’t prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.Dottie H. | Overall Experience
Computer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.yochabel c. | Overall Experience
I was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!STEPHEN J. | Overall Experience
Staff was very helpfulWilliam D. | First Impressions
GOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don’t email me about this review, I won’t change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I’m glad I got my stuff out of there. 👌🏽Willette C. | Overall Experience
Awesome service overallYvette L. | Overall Experience
Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinnecorinne s. | First Impressions
The team at this location went above and beyond to make our move easy.Craig T. | First Impressions
The lady that help me was excellent professional friendlyMyrna S. | First Impressions
I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.Jacqlene V. | First Impressions
Great job and keep up the great work.Taylor W. | First Impressions
I will definitely be returning to UHAUL. Service was absolutely wonderful!Jessica C. | First Impressions
Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.Gina B. | Overall Experience
If someone moves out early unit should be proratedMaureen S. | Overall Experience
Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.Raymond S. | Overall Experience
Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.Francia A. | Overall Experience
The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combativeGerijo M. | Overall Experience
No comments at this time!!!!!Ken T. | Overall Experience
Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.Randy S. | Overall Experience
Thank you. We felt secure leaving our belongings here.JAMES S. | Overall Experience
Customer focused serviceJim H. | First Impressions
Excellent service, friendly staff and always clean I’m definitely recommended.Alma C. | Overall Experience
Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.BOB M. | Overall Experience
It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amountGENISA D. | Overall Experience
EJAY C. | Overall Experience
pleasant to speak to the people that helped me and a very courteous.John f. | First Impressions
My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problemAndrea p. | Overall Experience
Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.Gina M. | Overall Experience
I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general managerAndrea p. | First Impressions
Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.Kenneth K. | Overall Experience
Very professional groupABEL Y. | First Impressions
Keep up the good workphillip g. | Overall Experience
Good serviceEddy F. | First Impressions
The employee we worked with was very helpful and stayed late with us to explain the move in process!lauren f. | First Impressions
The staffing is always smiling and happy to help out I love itSenatralee J. | Overall Experience
Very goodRobert K. | First Impressions
My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.Robin W. | Overall Experience
SatisfiedTATIANA V. | Overall Experience
Thank youLaura T. | Overall Experience
I will never go through uhaul moving and storage again.Frank C. | First Impressions
Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.Kathryn M. | Overall Experience
It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .Julianna G. | First Impressions
The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.deena h. | First Impressions
I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t wantJanay K. | First Impressions
It was a good experienceJoseph C. | Overall Experience
The employees were very helpful and didn't hesitate to help.Tyallen P. | Overall Experience
Process was quick and efficient. Staff was friendly and knowledgeable.Andrew C. | First Impressions
Customer service was exceptional!rebbeca s. | Overall Experience
Very helpful and friendlyRichard F. | First Impressions
Excellent customer servicebrian g. | Overall Experience
Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professionalPETER S. | Overall Experience
Was very satisfied with the service I receivedMary Jo W. | Reservation
Excellent servicedorothy r. | Overall Experience
Great, friendly service.Jeff A. | Reservation
The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,Allen H. | Reservation
Great group of guys working this site! Thanks for the years of support!KENNY G. | Overall Experience
Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.MICHAEL C. | Overall Experience
The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.DANIELLE M. | Overall Experience
The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.Nicole C. | Overall Experience
Great facility and service.....phillip g. | Reservation
Great experienceNavienne D. | Overall Experience
First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.JEANNE K. | Overall Experience
This was the best place for my stored goods. I was very satisfied, thanks !Laura R. | Overall Experience
.Janet C. | Overall Experience
Clean interior and efficient staff.JOHN L. | Reservation
My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.Darrell H. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!