Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

2,194 reviews

5336 Rte 9 W   Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

(845) 565-0593

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(845) 565-0593

5336 Rte 9 W
Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Very helpful staff

Jeff F. 
Rating:
3.0

I found returning after hours mobil app dificult to use. vehicle numbers on contract did not match vehicle. I rented 2 vans the mobil app did not show which vehicle was witch, I spent 10 minutes trying to return a van only to find out it wasent working because I was trying to return the wrong one.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Way to go

ray Q. 
Rating:
5.0

Moving is never fun. Your team was awesome in taking the stress off of the start to the move to Amarillo TX. Thank you for all your help.

ray Q. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
1.0

UHaul moving and storage of Newburgh completely dropped ball on storage unit reservation, rented out unit I reserved 1 month + ago and blamed me for “sneaking in” reservation. Luckily CubeSmart is a modern business with IT systems that work as they should and facility managers who do their jobs. Been renting from uhaul for over a decade but will be checking with Penske or other competitors from now on. “1st month free”, what a joke.

Keenan C. 
Rating:
5.0

Customer did not leave a comment.

julia D. 
Rating:
5.0

I picked up my trailer at the end of the day, a few minutes before closing... I was very tired and Darien, the person who assisted me was very friendly, informative and enthusiastic (which was unexpected considering it was a Saturday at end of day)!! Darien was very helpful and thorough during the entire process. It was the best uhaul experience I've had to date! Thank you, Darien!

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

cecilia V. 
Rating:
5.0

Customer did not leave a comment.

Hugo V. 
Rating:
5.0

Nice employee.. Very accommodating.

William W. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

Very nice guys working here.

Joseph R. 
Rating:
5.0

Thumbs up 👍

Denise Z. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

edgar S. 
Rating:
5.0

Check for pickup was smooth and professional. Nothing but just keep on doing what you are doing 👍🏼

Jose A. 
Rating:
5.0

All is great with this location. The people are polite, friendly and helpful all the way.

JOHNARTHUR K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

Brake lights are typically out, online payment options are useless

Skyler M. 
Rating:
5.0

Customer did not leave a comment.

JOHNA M. 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

nothing ... was perfect

Margaret A. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

Customer did not leave a comment.

tyler S. 
Rating:
5.0

Customer did not leave a comment.

BILL G. 
Rating:
4.0

I did not need the furniture pads because I was using the ubox for temporary storage on my property. I had explained that when I booked the unit. There were a lot of furniture pads, so I had to stack them in the corner, but they took up quite a bit of space because they are fairly large in the package. Not a big deal but I thought I would mention it in case it's not that hard to leave them out.

Robin R. 
Rating:
1.0

I made a reservation at least a week before. I don't understand why I wasn't advised a week before the location for pick up was no longer. Forty five minutes before pick up while on the road. Can't talk and drive. Is when I was advised. Not to mention it increased my drive time and mileage. Not happy at all! I know someone dropped the ball. In the future I will use Budget which is closer to my location. I would like to also mention, my crew were sitting on their hands waiting for me. They were counting on me to do the right thing. I failed my customer and my workers. Thanks for asking what I think. I'm sure I'm wasting more time. BM

Brian M. 
Rating:
5.0

Pickup always takes longer than i would like. Dropoff is always quick and efficient

GABOR K. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Super helpful staff!

Christine M. 
Rating:
5.0

Conditions at the facility were above expectations. Professional staff.

Norman A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKJOSEPH JR C. 
Rating:
4.0

Customer did not leave a comment.

EDWIND JR E. 
Rating:
2.0

Thought the service people were rude ...young smart ass punks

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Great 👍

ILDEFONSO O. 
Rating:
5.0

Amazing quality and service

Alessandro R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

the contract information entered was not correct. After we picked up the tow dolly, we started a trip west. We were not scheduled to arrive in Waco TX until 3/22. I received a call from uhaul on 3/18 asking why I did not turn in the tow dolly. I told them I would not be there until 3/22 as previously stated. I tried to call uhaul twice and was on hold for over 30 minutes each time and gave up each time. I wanted to rent the tow dolly for the whole trip to Bonney Lake, Washington, but was told I could not do that and had to switch to another tow dolly in Waco which seems ridiculous to me. The staff at pickup was very helpful otherwise, but your customer service is poor trying to contact you and solving problems. Your website did not allow me to correct the errors without talking to a representative first, which I was unable to do. The young man (?name) who helped us get hooked up in the middle of a snow storm was exceptional.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Sebastian M. 
Rating:
5.0

Customer did not leave a comment.

Fay M. 
Rating:
5.0

Excellent customer service

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Ethel F. 
Rating:
4.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Gerson V. 
Rating:
2.0

You kept moving the days around and really screwed me up regarding the help I needed. Staff was great.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Fay M. 
Rating:
4.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Roodler J. 
Rating:
5.0

Customer did not leave a comment.

Gavin S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

I was impressed with the efficiency of the store manager Javone. The 2 young ladies especially Marisa. Very professional, personable and efficient. I observed her juggle cleaning the trucks, work I the front office and happened to see her place a towing equipment on a clients truck. Good job way to go team Newburgh.

Rosemary M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY M. 
Rating:
5.0

Customer did not leave a comment.

Chevaughn F. 
Rating:
5.0

The representative was well knowledge and very helpful

Fay M.  |  First Impressions 
Rating:
1.0

I had a very hard time getting my belongings when I needed to close the unit. We are sr citizens and our children arranged for a pod. It took them each, me and my wife hours of negotiating because they claimed didn’t trust our pod will be removed the same day. It took much negotiating

Mariano I.  |  Overall Experience 
Rating:
5.0

Fast and efficient!

Mary B. 
Rating:
5.0

The staff was absolutely awesome!!

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN L. 
Rating:
5.0

I like the way things are now. Do not degrade the current level of service.

Gary M. 
Rating:
5.0

Great customer service

Sait Y. 
Rating:
5.0

Couldn't ask for more courteous and professional service. I have gone back to this location many times and will continue to do so.

JOHNARTHUR K. 
Rating:
5.0

This was the best experience. I was in and out of the door picking up the trailer within 30 minutes. The after hours drop off was extremely convenient. They will definitely be my "go to" when I need this service again.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

Roberta T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Im contacting a lawyer today

Kelly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doreen F. 
Rating:
5.0

It was bizarre not speaking to anyone to do this deal - Not sure I like it that way - I also found out that t he unit I have may not be big enough

Rick Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ethel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEROMEA B. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Kayla P. 
Rating:
5.0

I must say, the entire U-Box rental experience was flawless. Excellent communication throughout the process, friendly drivers, the box was perfectly clean and all our items arrived in perfect condition. I would recommend U-box to anyone doing a move that does not require professional movers. Well done!!

David W. 
Rating:
1.0

The roof was leaking and puddle water on the ground

Ethel F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

A little pricey

Robin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

A C.  |  Overall Experience 
Rating:
5.0

It was all great.

John K. 
Rating:
5.0

Absolutely great , have no complaints thank you UHAUL

Andrew Z. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H H. 
Rating:
1.0

Charges and absurd amount 2 days in extra while my wife was in labor

Richard C. 
Rating:
5.0

They are all extremely helpful and courteous. I am very pleased. Thank you Johnny Lombardo

Johnny L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louise H. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Excelente 👌🏾👌🏾👌🏾

Ivonne H F.  |  Overall Experience 
Rating:
5.0

The facility is well suited to needs. The staff is very helpful and friendly. Not any complaints at this point; I've been renting here for 6 or 7 years.

DAVE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Explain the steps needed to do after you receive the email check in procedure

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Javis B. 
Rating:
2.0

The staff need to retrained and work on customer service.

Raquel C. 
Rating:
4.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Easy and smooth process. Thanks!

Sebastian M. 
Rating:
5.0

Uhaul did a great job and everything was perfect and on times. I would absolutely use this service again.

shane P. 
Rating:
5.0

Improve the app used to verify the condition of the rental. The two options to chose from are poorly organized. First option to accept show photos of the previous renter. No indication of when those pictures were taken. There is no way for the current renter to know what occurred during a gap of time if a previous renter choose not to take any pictures, since the agent told me taking pictures was optional. The second option is to dispute. The issue with this option is the option it self. I was given a completely run down trailer, in good working order but run down and physically abused. To protect myself I took pictures of all sides regardless of condition simply to confirm its condition and contrary to the agent's instruction indicating taking photos was optional. The apps instructions should instruct the renters to take photos of all sides REGARDLESS of condition in order to protect ourselves. And lastly, Get rid of the $150 insurance deductible.

Jose C. 
Rating:
5.0

The employees were polite and helpful,after being bounced around to 5 ,or 6 people . At Pompano, my inbox was held up because first they could find paperwork, and couldn't find the ubox.

Lucy M. 
Rating:
5.0

Customer did not leave a comment.

Pierre N. 
Rating:
4.0

Customer did not leave a comment.

Gary Y. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASCHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
4.0

Customer did not leave a comment.

michael n.  |  First Impressions 
Rating:
4.0

rental went smoothly nothing to complain about

james K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

No improvements needed... kudos to the staff for being professional and taking care of their customers

Stephen J. 
Rating:
5.0

Every single person that we dealt with from Phone representative to employees at Newburgh were outstanding. Very helpful. We will definitely use Uhaul again . thanks

JAMESE R. 
Rating:
5.0

My greatest disappointment was that I was redirected to a different pickup location than I reserved. I am not interested in splitting legal hairs with clever terminology like "preferred location." I selected a specific pickup location for a reason. To have it changed at the last moment without any discussion and without any offer of compensation for the added miles and time is just poor service on the corporate end of things.

WILLIAMGARRETT I V. 
Rating:
4.0

Customer did not leave a comment.

Earl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNA M. 
Rating:
2.0

The staff were rude and of no help at all, particularly the pregnant women. I will never recommend this facility.

Vic H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alyssa A.  |  Overall Experience 
Rating:
4.0

Close by. Needed for the time i had it.

thomas o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcelene V.  |  Overall Experience 
Rating:
5.0

Great location and outstanding customer service

LEON W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isreal V.  |  Overall Experience 
Rating:
1.0

The manager and front desk male associate are very rude. Their character, ora and disposition are very well out of line

ILDEFONSO O.  |  Overall Experience 
Rating:
5.0

I visited 3 locations. This location excell all of the locations I had visited. Excellent customer service and convenient service. Thanks to the manager and staff. You have exceeded my expectations after the lousy experience in all of the dc locations. Keep up the good work.

Barbara C.  |  Overall Experience 
Rating:
5.0

Staff was great. Floors clean. Bathrooms always clean.

Dolores K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT C.  |  Online Move In 
Rating:
5.0

I got the service I was looking for at this location. Very helpful and management and staff was excellent.

Barbara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
1.0

Some of the staff were friendly and helpful (Javon in particular was very nice), but many were consistently unresponsive and curt. The worst by far was Jamie Mapes who was absolutely awful during the recent flood at Middlehope facility. I called her number a half a dozen times and texted her - with ZERO reposes. Her staff tried to be helpful, but they had not been trained in what to say to customers and caused huge stress and miscommunication. Moreover, the UHaul policies regarding flood-damaged storage units is totally unacceptable - with UHaul staff telling customers "we threw away anything in your unit that was wet" and not giving clear advance notice of this action. I will never use UHaul again, for storage or trucks, and I will openly talk about the unfair and horrible customer service. We lost 40% of our storage contents to flood and mold damage, and we were told that "maybe some items were thrown away" with no inventory or photos provided to us. It was a horrendous experience. On top of that, the mold that we found in our contents was much older than the recent flood event, which means that the flooding has been happening for months or even years, with NO notification to the customers.

Lisa C.  |  Overall Experience 
Rating:
3.0

The staff is friendly, but the general manager isn’t as friendly.

KAREN A E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justo R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter S.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
1.0

The manager was very rude and nasty! his name is Javon Drye. I paid for a storage unit 5X7 and they gave me was 4X5 I told him about it and he got angry and yelled at me in front of other customers! I just left.

Roger S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA B.  |  First Impressions 
Rating:
5.0

Very pleasant experience using this location. Staff overall is very friendly and helpful. We moved to an area where we have enough storage in our rentals that we no longer needed the unit

ALYSON B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine P.  |  Overall Experience 
Rating:
5.0

Had a unit there fir almost 5 years. Never any issues at all!

Susanne S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tenesha H.  |  Overall Experience 
Rating:
5.0

Has been nothing but helpful and accommodating everyone has always been extremely kind and respectful. I couldn’t be happier with my experience so far and am very thankful to everyone at this company that I’ve had the pleasure of coming in contact with.

Serena P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Facilities were immaculate and staff was outstanding. I would definitely use them again and recommend to others.

Franca A.  |  Overall Experience 
Rating:
5.0

The facility makes me feel secured storing my stuff. The staff is very friendly 95% of the time.

SAMANTHA B.  |  Overall Experience 
Rating:
5.0

The staff and service was top tier.

George D.  |  First Impressions 
Rating:
5.0

😀

Charrissiee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick M.  |  Overall Experience 
Rating:
5.0

Should lower prices for people on a fixed income and should accept payment plans.

shalynda p.  |  Overall Experience 
Rating:
4.0

Most of the time when I interacted with staff, the staff member was helpful. When I finally moved all of my belongings out during the week of May 23,2021, I experienced my first and only hiccup! Due to the fact I was paying for 2-different units and I emptied both out within a week of each other, a staff member erroneously confirmed my move-out for my 2nd unit albeit it was not for the correct unit… At the end, I’m grateful I wasn’t charged additional fees and left U-Haul as a satisfied customer. Something to keep in my, there is NO pro-rating, so if a customer moves out & still has up to 29-days left in their unit, there is NO refund. Good to know.

Stephanie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  Overall Experience 
Rating:
5.0

The manager here was consistently helpful from start to finish. I'm very pleased. I never had to worry about cleanliness in the units halls or even bathrooms. Please thank him for his continuous care! G

Gwen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell P.  |  First Impressions 
Rating:
3.0

The hike in rental fees in the middle of the pandemic was very unwelcoming and financially burdensome, especially as it was announced with very short notice. In general, the storage was not as clean as it should have been, the moving carts and elevator always felt dirty and the space needed better ventilation.

Yoshihiro S.  |  Overall Experience 
Rating:
5.0

The staff was amazing and I couldn’t have asked for better service. Highly recommend!!!

Franca A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Juvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today’s climate it is to find “ true good help”. Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he’s put together) I’ll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490

Andrew H.  |  First Impressions 
Rating:
2.0

The access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.

Lydia M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy O.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jordan G.  |  Overall Experience 
Rating:
5.0

All staff were pleasant helpful and experienced

Christine G.  |  First Impressions 
Rating:
4.0

Everything was easy - and safe. However, there was mouse poop on several of our items in storage.

Brian M.  |  Overall Experience 
Rating:
5.0

Javon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo

DAVE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obed A.  |  Overall Experience 
Rating:
4.0

When I moved in seven years ago, I was relocating from SC to NY. My moving truck didn’t come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!

JOANNE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig T.  |  Overall Experience 
Rating:
5.0

The online process was so simple and the price of the unit is so reasonable.

Gregory D.  |  Online Move In 
Rating:
1.0

I've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.

NICHOLAS H G.  |  Overall Experience 
Rating:
5.0

I had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~

Frank S.  |  Overall Experience 
Rating:
2.0

Over a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a $130/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from $150 to $160/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25%, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25% with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com

Bushra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareem B.  |  Online Move In 
Rating:
1.0

A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,

PAUL G.  |  First Impressions 
Rating:
5.0

Would recommend

Rudolph L.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

JOSEPH M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK C.  |  Overall Experience 
Rating:
5.0

Very happy 😃

Peter A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance H.  |  Overall Experience 
Rating:
5.0

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

James S.  |  First Impressions 
Rating:
4.0

Removed items from storage unit due to continuous increase in price

Tim S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Our storage unit was clean, dry and accessible. The staff were very helpful.

Robert O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maranda B.  |  Overall Experience 
Rating:
4.0

Staff very helpful and friendly

Dolores K.  |  First Impressions 
Rating:
5.0

The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!

Carol M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya J.  |  Overall Experience 
Rating:
3.0

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Maria N.  |  First Impressions 
Rating:
5.0

Mr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!

Ebony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominick M.  |  First Impressions 
Rating:
5.0

Very quick check-in and chrckout.

Carmela V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Staff are very helpful, the building and storage unit are clean and very well kept.

Maria N.  |  First Impressions 
Rating:
5.0

It’s all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.

michael h.  |  Overall Experience 
Rating:
4.0

While the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.

Raul P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolina C.  |  Overall Experience 
Rating:
5.0

We had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint

Heather R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOhn S.  |  Overall Experience 
Rating:
5.0

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Tenisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richie B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aaron H.  |  First Impressions 
Rating:
4.0

My only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.

BRIAN M.  |  Overall Experience 
Rating:
5.0

Javon was very polite and helpful.

Rosetta P.  |  First Impressions 
Rating:
2.0

When I left I had almost a ful month left and the rate wasn’t prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.

Dottie H.  |  Overall Experience 
Rating:
4.0

Computer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.

yochabel c.  |  Overall Experience 
Rating:
4.0

I was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!

STEPHEN J.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

William D.  |  First Impressions 
Rating:
1.0

GOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don’t email me about this review, I won’t change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I’m glad I got my stuff out of there. 👌🏽

Willette C.  |  Overall Experience 
Rating:
5.0

Awesome service overall

Yvette L.  |  Overall Experience 
Rating:
5.0

Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

darene r.  |  First Impressions 
Rating:
5.0

The team at this location went above and beyond to make our move easy.

Craig T.  |  First Impressions 
Rating:
5.0

The lady that help me was excellent professional friendly

Myrna S.  |  First Impressions 
Rating:
3.0

I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

Jacqlene V.  |  First Impressions 
Rating:
5.0

Great job and keep up the great work.

Taylor W.  |  First Impressions 
Rating:
5.0

I will definitely be returning to UHAUL. Service was absolutely wonderful!

Jessica C.  |  First Impressions 
Rating:
5.0

Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Gina B.  |  Overall Experience 
Rating:
3.0

If someone moves out early unit should be prorated

Maureen S.  |  Overall Experience 
Rating:
5.0

Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.

Raymond S.  |  Overall Experience 
Rating:
1.0

Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Francia A.  |  Overall Experience 
Rating:
2.0

The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Gerijo M.  |  Overall Experience 
Rating:
5.0

No comments at this time!!!!!

Ken T.  |  Overall Experience 
Rating:
1.0

Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

Randy S.  |  Overall Experience 
Rating:
5.0

Thank you. We felt secure leaving our belongings here.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer focused service

Jim H.  |  First Impressions 
Rating:
5.0

Excellent service, friendly staff and always clean I’m definitely recommended.

Alma C.  |  Overall Experience 
Rating:
5.0

Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

BOB M.  |  Overall Experience 
Rating:
5.0

It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

GENISA D.  |  Overall Experience 
Rating:
4.0

E

JAY C.  |  Overall Experience 
Rating:
5.0

pleasant to speak to the people that helped me and a very courteous.

John f.  |  First Impressions 
Rating:
1.0

My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Andrea p.  |  Overall Experience 
Rating:
5.0

Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Gina M.  |  Overall Experience 
Rating:
1.0

I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Andrea p.  |  First Impressions 
Rating:
5.0

Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

Kenneth K.  |  Overall Experience 
Rating:
5.0

Very professional group

ABEL Y.  |  First Impressions 
Rating:
5.0

Keep up the good work

Philip G.  |  Overall Experience 
Rating:
5.0

Good service

Eddy F.  |  First Impressions 
Rating:
5.0

The employee we worked with was very helpful and stayed late with us to explain the move in process!

lauren f.  |  First Impressions 
Rating:
5.0

The staffing is always smiling and happy to help out I love it

Senatralee J.  |  Overall Experience 
Rating:
5.0

Very good

Robert K.  |  First Impressions 
Rating:
2.0

My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.

Robin W.  |  Overall Experience 
Rating:
4.0

Satisfied

TATIANA V.  |  Overall Experience 
Rating:
5.0

Thank you

Laura T.  |  Overall Experience 
Rating:
1.0

I will never go through uhaul moving and storage again.

Frank C.  |  First Impressions 
Rating:
5.0

Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Kathryn M.  |  Overall Experience 
Rating:
5.0

It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

Julianna G.  |  First Impressions 
Rating:
4.0

The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

deena h.  |  First Impressions 
Rating:
1.0

I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Janay K.  |  First Impressions 
Rating:
4.0

It was a good experience

Joseph C.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and didn't hesitate to help.

Tyallen P.  |  Overall Experience 
Rating:
5.0

Process was quick and efficient. Staff was friendly and knowledgeable.

Andrew C.  |  First Impressions 
Rating:
5.0

Customer service was exceptional!

rebbeca s.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Richard F.  |  First Impressions 
Rating:
5.0

Excellent customer service

brian g.  |  Overall Experience 
Rating:
4.0

Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

PETER S.  |  Overall Experience 
Rating:
5.0

Was very satisfied with the service I received

Mary Jo W.  |  Reservation 
Rating:
5.0

Excellent service

dorothy r.  |  Overall Experience 
Rating:
5.0

Great, friendly service.

Jeff A.  |  Reservation 
Rating:
5.0

The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

Allen H.  |  Reservation 
Rating:
4.0

Great group of guys working this site! Thanks for the years of support!

KENNY G.  |  Overall Experience 
Rating:
5.0

Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

MICHAEL C.  |  Overall Experience 
Rating:
2.0

The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

DANIELLE M.  |  Overall Experience 
Rating:
4.0

The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

Nicole C.  |  Overall Experience 
Rating:
4.0

Great facility and service.....

Philip G.  |  Reservation 
Rating:
5.0

Great experience

Navienne D.  |  Overall Experience 
Rating:
3.0

First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

JEANNE K.  |  Overall Experience 
Rating:
5.0

This was the best place for my stored goods. I was very satisfied, thanks !

Laura R.  |  Overall Experience 
Rating:
3.0

.

Janet C.  |  Overall Experience 
Rating:
4.0

Clean interior and efficient staff.

JOHN L.  |  Reservation 
Rating:
5.0

My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Darrell H.  |  Reservation 
Rating:
3.0

The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Joanna R.  |  Overall Experience 
Rating:
5.0

Great staff members Very friendly

Leonardo R.  |  Overall Experience 
Rating:
5.0

All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Joe P.  |  Overall Experience 
Rating:
1.0

I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Nikesha P.  |  Overall Experience 
Rating:
3.0

Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt

Caitlin R.  |  Overall Experience 
Rating:
5.0

Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

Alexander M.  |  Reservation 
Rating:
3.0

DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

marianne o.  |  Reservation 
Rating:
1.0

The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

JENNIFER M.  |  Overall Experience 
Rating:
5.0

Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

MARK C.  |  Overall Experience 
Rating:
1.0

Management lacks ability to do assignments.

Everton B.  |  Overall Experience 
Rating:
5.0

Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

Angelo C.  |  Overall Experience 
Rating:
1.0

New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

IAN R.  |  Overall Experience 
Rating:
5.0

Loved it except the door was hard to open sometimes

Patricia F.  |  Overall Experience 
Rating:
5.0

Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!

CHRIS D.  |  Overall Experience 
No reviews have been submitted for this location.

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