Javon, the Manager and the staff were wonderful over the almost 12 years I had my unit.
FELICIA L | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Middlehope staff is SUPERB IN EVERY WAY.
Unprecedented P | Overall ExperienceNewer trucks well run business would use them again
Francis C | Overall ExperienceThis is where I always rent Easy in &out Staff always pleasant
Clayton HCoustomer service over the phone is very poor with many rude employees.
Virigina G | Online Move InGreat customer service. No improvements needed
Quentin FGreat staff great customer service and very understanding the whole uhaul company thank you so much for holding me down thru financial hardships even personal hardships I thank you guys so much. I Will be able to pay back soon thank you
Timothy T | Overall ExperienceThe storage unit served me well for almost 14 years. My items survived the heat and the cold all those years. I appreciated the new rope that was placed on the door of the unit. Unfortunately, the weather rusted out portions of the bottom of the door which made it very difficult to pull it up as well as slide the latch so it could be locked. The move out process was facilitated by the app.
RAYMOND S | Overall ExperienceVery professional. Very friendly. Very thankful for the crew at this location.
David L | Overall ExperienceThank you guys applicate ya
Matthew P | Overall ExperienceContinue what you are doing, it is working.
THOMAS PMichelle in the New York office was not only inappropriate but absolutely disgusting and how she handled business. Totally and completely unacceptable in every manner and fashion.
Gabriel BThe staff at this location are very helpful and nice. I had a couple of issues, but they were quickly solved with recommendation options to choose from. Thank you, and see you next time.
ANDRE GAll was good. An issue with the license plate lamp needed attention and it was quickly fixed by staff. Highly recommended!
GARRY ECould use more lighting in outdoor units
Daniela F | Overall ExperienceNo problems. Clean and convenient. Canceled my unit due to price increases.
CHRISTOPHER B | Overall ExperienceReally an easy process. All contents arrived in perfect condition and staff both in NY and Florida were excellent. Knowledgeable and helpful.
Eduardo ARates kept going up. That’s why I left.
Michael R | Overall ExperienceThe information was very incorrect about pricing. The customer service was very unprofessional, bad attitude. Refused to explain the charges. Body language was very childish and disrespectful. Seems line they are not happy doing their jobs.
ALBERTO GVery convenient location and whenever I had questions or concerns the staff was helpful and polite.
Gregory D | Overall ExperienceMy experience with U-Haul was putrid, unfortunately. Please review and launch the investigation that I discussed at length with. Shannon Elland which began on about May 2, 2025. I'm sure you'll have full access to our exchange of emails. I was told mileage wouldn't be a problem and it was. I requested the investigation, be launched and provided the information to do so. I am embarrassed on behalf of U-Haul's professional response and I'm sure any reasonable person within the corporate structure would too. The communication is available for your review, good luck
DANIEL RHad a few broken items, and the stuff had shifted around a bit. Other than that it arrived a week early and was delivered on time! The mover Kendall was very professional and fast.
PHYLLIS Sceiling was falling down in my unit. Otherwise the facility was good.
Taurean L | Overall ExperienceAll was well, if you could look up my rental I had a phone call with a representative who was absolutely a pleasure to work with, she walk me through the countless pick up👍🏾 truly amazing job
Elsie YGreat First Time Experience. Excellent Value $. Excellent Customer Service that included able to speak with a live person that was knowledgeable and friendly. I would recommend U-Haul Box to family and friends as the best option if moving. Thanks to the U-Haul Team. Great job. Happy Customer Michael Walsh
Michael WEl manager es una persona ordinaria mal hablado falta de respeto y miy mentiroso tuve nala experiencia
Dianna E | Overall ExperienceWhere to begin. Pick up staff were friendly & helpful. However the truck had a non working A/C unit. My destination was Hollywood FL. When I reached Alexandria, VA turned on the AC only hot air was blowing. As a person with health issues this was a death sentence. My feet & legs were red/burning. It would be nice to have a truck that worked. The Newburgh NY Mgr should have only working trucks on the road. Shame on you.
ROBERTO CGood people
Richard A | First ImpressionsDavid T was very helpful.
MICHAEL TI moved out during the week of March 10th. Staff checked the unit, and said a receipt would be sent via email. However, a receipt was not sent, but rather the next week I received another bill! Staff checked the unit again, and then had to refund the recent payment, which had already gone through! This was quite aggravating after 2 staff members told me that I was all set after emptying the unit! I would suggest that staff be required to enter information and print out a receipt immediately when a unit is vacated!
SALLIE F | Overall Experience👍
RICHARD GGreat experience! So convenient, clean, amenities provided like carts and swap area were SO helpful, and the rental/ending rental process were so easy. 10/10 recommend.
Jennifer D | Overall ExperienceI had the pleasure of dealing with a young lady, believe her name was Ashely. She was quick to help knew her job well and even hooked up the equipment. you're lucky to have her as part of your team.
BRUCE EDeanna has made the experience great great customer service
ANTHONY WVery nice
Wilfredo DMy former unit D05 has loose fiberglass insulation on the ceiling such that every time I opened the unit, i had fiberglass falling into my face and on my belongings in the unit. This seems like a simple maintenance issue that should just be fixed. The price of the unit was high considering that, and I was able to find a storage unit with more than double the space for much less in terms of cost, with a unit in much better condition, and so I chose to move out at this time. Your staff was helpful with my questions, on a positive note. Overall though, I was not impressed with this experience given the price of the unit.
Cory C | Overall ExperienceUsed the counter rental, representative was great. I will try the app next time.
CHRISTIAN SEmployees need to know the right information. When I picked the trailer up I was given the option to pick a different return location. I decided to keep this location as the return address as I was going to be back in the area later on. On my way back, I called U-Haul and was forwarded onto corporate. The man I spoke with was upset with me because the trailer was not marked as I picked it up so he had to type a couple things into the computer completely inconveniencing him. Finally, I was able to ask the question I called about. I asked if I could return the trailer to a location closer to my house so I did not have pay the tolls and gas. I was told I cannot do that even though this was offered to me upon pick up of the trailer. He asked if there was anything else he could help me with and I said no. Before finished my sentence this man, with a nasty attitude said “okay bye” and hung up. I am very displeased with U-Haul after my first experience. I highly doubt I will be a return customer.
RICHARD CThe staff is very knowledgeable, professional and helpful.
MATTHEW JGood Customer service 👍🏾
ANDREW SVery convenient place, has plenty trucks to choose,
FELIPE LAll staff members were courteous and helpful with arranging moving trucks for my move, and for assessing which storage units would best suit my needs. D.Wise
Daniel W | Overall Experienceeverything was perfect from the NY Newburgh side .
Joseph CCustomer service is horrible the way they deal with you is like you are being done a favor not service they way they attend you is so awkward and unprofessional
ARMANDO HWonderful experience! Exceeded my expectations!
mary kThe manager at this location needs a coaching in customer service. I called due to being charged twice on two separate cards He is very rude belittling and disrespectful telling me he is not the bank when he spoke to me stating if line 2 was read then we wouldn’t be having this conversation He also stated we have been on the phone for 20 and this isn’t going anywhere. I advised him that I will be contacting corporate on this behavior.. always be careful and mindful of the way you treat customers you never know who can be in the other end of the line
KHADENE CEXCELLENT customer service. I rented a car trailer and even though it was 21° outside /windy, the representative was out there hooking the trailer up. I own a trailer and have hooked it up hundreds of times, she said" this is what separates U-haul from the others" . 👍
JAMES MVery clean, well managed, and safe facility. The staff are very prompt and courteous.
Michael F | Overall ExperienceThe lady was very helpful and kind. Keep up the good work.
Juanita B | First ImpressionsONLY CRITICISM , WAS OVER CHARGED .
RAMFIS OVery good experience except the fact that I had to take photos of the van myself and upload them. It was cold and dark outside.
JOSEPH GCustomer service was great. Uhaul needs to be consistent with providing veteran discounts. I have rented moving trailers from Uhaul in Florida and always received a Veteran's discount.
ERIC FN/A
Michael HIt was only okay here and there
LaTeaisha B | Overall ExperienceNothing that I can think of - I had wonderful service from start to finish with both the Florida facility and the Marlboro facility. I would highly recommend U-Haul's Pod moving service over other companies.
Lilli SThe staff was remarkably helpful. They listened to us, understood what we would need, and made a perfect recommendation.
ALAN BMy locked rusted shut, you have to use Uhaul locks, so it took up a bunch of time to cut it, cost $50, plus I then had to buy another disc lock. That should't happen when I've had locks outside for 10-15 year with no issues.
Robert B | Overall ExperienceWhile I greatly appreciate the representative taking extra caution to avoid any accidents (personal or vehicular) for myself, I am concerned that he had to very cautiously walk in the parking lot, and even more carefully connect the trailer to my truck due to the ice prevalent in the parking lot! I think the owner should have made sure the entire lot was free from ice prior to the beginning of business that day.
JOHN RDrivers were extremely friendly. Great experience overall.
Scott ANothing they were very helpful
DOUGLAS WThe mothers attic drips right onto the running board of the 26 foot truck. It was covered in a sheet of ice, even filling the holes. It was quite hazardous. Something needs to be done is snow and freezing climates.
ROBERT APick up was very easy and return was just as well , Great staff here.
ERIC SStaff was great and very helpful. Thanks
Eric S | Overall ExperienceWas polite, pleasant and helpful. Very efficient. Dropped off the truck the same day but was still charged for going over mileage limit. Didn't seem fair. There should be some restitution for customer efficiency.
Layla MThey were absolutely great!! Very nice, very helpful, and the facility is clean and well staffed!! I would definitely use them again for a storage rental.
Kevin B | Overall ExperienceIt's the second time they give me a dirty truck the first time it had broken glass, it was full of snow and I had to clean it inside the cabin and it had 12 blankets in the back. When they gave me the address to deliver it it was closed I had to go to another location waste time and put more extra miles
WILFREDO DThe staff were excellent. It was very easy and convenient to rent the storage space.
FRANCES C | First ImpressionsThe staff was very friendly and efficient. Accommodated all my needs with the vehicle and storage unit.
DEGLORIA HThe process was quick and easy. The representative was courteous and very knowledgeable.
Katherine M | First ImpressionsJavon went above and beyond for me. Last year i started a prom closet for local young ladies and men can come in and try on prom dresses and suits, take one they like for free so they can enjoy prom too for whatever the reason why money might be tight, everyone should be able to go to their prom. I ran 8th a problem with storage for the dresses and suits as I had received a total of 160 dresses and suits donated from people all across the Hudson valley NY, and Javon stepped in and offered a unit to store the suits and dresses in for me. Words cannot express the extreme gratitude for Javon’s generosity. Thank you so very much.
Suzanne M | First ImpressionsThe gentleman behind the counter thus afternoon was tremendously helpful. Excellent.
DAVID D | Overall ExperienceNo complaints at all. Exceptional service !!!
SAMUEL GThe interior lights on dash board was not working couldn't see speed or gas garden had to use my cell phone light.
MICHAEL JI wish the price wasn't raised consistently and I did find some mouse poop when I moved out. Otherwise, I was pleased with security, climatization, etc.
Robert L | Overall ExperienceI thought the moving blankets were supposed to be in the truck already, but they were not. Otherwise, everything was perfect!
MARTIN YI don’t like that I was told the rates were different on weekends and how much more extra I would be charge per mile. That should have been communicated to me as a customer
ROBERTHUGH ICustomer service was awful. The man checking me in had no personality whatsoever and was extremely rude. Gave no directions at all on how to operate the truck and refused to answer my questions. When I brought it back the same man then told me with an attitude about the policy about filling the tank with gas upon return, which I have no problem with but was never told about prior even though he insisted that he did. Good thing I had two additional people with me when picking up the truck who can also attest to how bad he was and how he did not inform me of the policy. Good overall service that got the job done but as for the customer service of that employee, terrible.
LEONARDO DIt was a great and fast experience.
HECTOR LKeep doing what your doing.
MICHAEL JMore smiles from employees
ROBERT TOn pick up day, the uhaul rep needs to improve her work skills. Didn't explain anything & seen like she wanted us out fast.
RICHARD JThis truck drives terrible. It needs an alignment or something of the sort. The suspension is super stiff. It's a terribly bumpy ride and I got a headache driving it. I cannot stress how bad the driving in this truck was. My back is aching and I have a terrible headache. It felt like I was on the scream machine at Rye Playland. It was a terrible experience. I had to drive a significantly longer distance to get this truck, which incurs an additional cost for me due to the extra mileage driven. Somehow, the Uhaul in my town (Monroe, Harriman) had trucks on location but did not show them available online. So I had to drive to New Windsor, and even though I had reserved a quote for a truck there, when I arrived, they did not have one for me to rent even though there were two on the lot. So I had to drive further away from my destination, only to have to drive back and incur double the cost I would have incured had I been able to rent it in my town. Conveniently, the website is not in sync with the local availability, which requires an extra expense on my end. I would like to have most of the mileage cost, as well as any additional fees waived due to this inconvenience and or reimbursed.
JEAN CI think everything is fine just the way it is.Girl at registers were very helpful.🙂
TRUDY EAshley did an amazing job with assisting me with my storage unit! She was very helpful and answered all of my questions accurately , true professional, I love my unit , thanks for the experience!!!
Daniel G | First ImpressionsLove these guyz!!!
DINAH E | Overall ExperienceThe cashier got lost I walked the whole building and I had to call the customer service office to find him it was just horrible
Cheryl M | Overall ExperienceI was very impressed with the staff and the condition of the facility. I would have no problem recommending U-Haul to my friends. Thank you for all your help. I appreciate it -Johnny.
Johnny L | Overall ExperienceUnfortunately the price increases got to be too much. Otherwise it was a good experience. Thank you
Lori K | Overall ExperienceI write the following in response to a situation that in the way it was handled was starling, unexpected and why I had to leave. I write hoping that management is informed of this situation. I have stored with this facility for approximately 8 years. Many of those years with 3 rooms. Till yesterday I had room 3042 that I used to store paper items. Taking precautions I kept them off the floor and covered in plastic. This past Wednesday, 10/9/24 I came to withdraw some the items to catalogue them, and planned to return the items Friday, 10/11/24. Opening the storage I was distressed to find a puddle of dirty, red water pooled in the plastic. Thankfully, nothing was damaged. I went to the office to inform them of the situation, showed photos of the water on the plastic. The employee said that the manager was not in that day but would be the following, and that they would review with them about repairing the room or maybe moving me to another room. In the interim, I decided it would be best to remove all items to free the room for those options. I returned Friday, went to the office to speak with the manager. The manager was unaware of the situation. When I reviewed it with him, his first response: "well, it's a building....things happen" and nothing more. I understand that, and that's why the items were kept off the floor and covered in plastic. I understand that communications between employee and manger can get "lost". But I can't understand "things happen" and then stop. I realized that with this person that my best action was to limit the conversation and remove and clean my unit - and find a another storage facility. I did, went back to the manager, who said "your checked out". Stop. I asked if I needed to sign anything. "No." So I filled it in for myself that, that's it. l left. And after so many years and still needing storage, I left. The problem with the unit was very fixable. But the response, NO. Not ever coming back. Ruedi Hofmann / ruedihofmann@mac.com
Ruedi H | Overall ExperienceThey were very helpful full an knowledgeable
JOEL D | First ImpressionsI love the facility and would have stayed if they had a larger unit available when I needed it. It was very clean, well lit, temp was controlled well, they had a good amount of carts, etc. My only critique is the unit access hours. I wish it was either til 12mn or even 24 hours. Some people's schedules may not allow them the luxury of accessing their units within the 7a-7p time frame. I have several friends working 7a-7p and have had to use storage facilities further away just so they could have longer access to their units. Think about it. Overall, it is a great facility and well managed. I was sad have to relocate.
Dawn D | Overall ExperienceOnly issue I had was there was no partial month rental
Audra S | Overall ExperienceMy family is also using Uhaul Storage Unit .Family members have used trailers trucks, and vans from this company because we enjoy the no hassle treatment.
Willa-Stevens W | First ImpressionsAvailability could be better but I’m sure that means business is good thanks
Daniela F | First ImpressionsEverything was great & such an easy transition
lisette r | First ImpressionsGreat group of people managing and working there.
Joanne R | First ImpressionsPrices were getting too high for me, other than that great experience! I would rent from U-Haul again in the future
Charles F | Overall ExperienceIt was good no complaints except that
Frank A | Overall ExperienceGreat experience overall. Superb staff!!!
Michael D | Overall ExperienceI was disappointed that I was paying for a climate controlled unit and when I arrived to take my items out everything was damp and the facility was unbearably hot. Some of my stored items were damaged beyond repair and had to be taken to the dump. The building was very humid and the unit was covered in mice droppings. This was discovered after receiving a notice that the price will increase yet again.
JENNIFER F | Overall ExperienceStill waiting to get my last month that I paid rent credit to late fee of $20 and was told that it would be taken care of the next business day when the manager comes in until this day. I still haven’t seen it on my American Express.
espinosa e | Overall ExperienceI was told over the phone that the storage unit will be free the first month however, when I got to the facility, they made it seem like they were doing me a favor by telling me that is not free but they can give it to me for free in which I had told them that the representative over the phone told me that I qualify for no fee for the first month! Secondly the unit given to me was outside by the woods which I don’t have a problem with but I saw a whole bunch of termites/ ants 🐜 moving in and out of the storage which I already told them at the front desk but the said they will take care of that ! I mean the agent at the front desk seem pretty helpful overall. I also requested a bigger unit being that I had extra stuff but I was told Middletown is the only place that has it and it was more expensive for me by the way . I also forgot to a few items by the storage just because it was full but I later on got a call from the office about it which I explained that I was already home in Albany and will take care of it the next time I come . I also stated that they can leave it right where it is and I wouldn’t blame anyone if it gets destroyed by the weather. Again , they all seem very helpful but it was just a few things which I stated earlier that didn’t sink in to my understanding including the termites/ ants 🐜 moving in and out of my storage unit outside. Thanks
Joseph K | Online Move InStaff was always rude at this location definitely don't recommend.
SOPHIA C | Overall ExperienceThe outside units flood all the time and have animals that borough through your furniture. If you take out insurance they don’t honor it. I had to sue them in order to get money to replace furniture and clothing ruined from the floods. They went into my unit after telling me it was a flood before I could check what was ruined and through my stuff out after saying they would wait for me to get their. I am so glad to be done with this storage unit.
Tina J | Overall ExperienceTo much money for outside storage where mice can get into your stuff and eat your stuff had myself in bins and still got in $124 is crazy.
Shawn M | Overall ExperienceThe owners and staff were excellent they were always available if we had any questions we will use them again if needed.
Kathleen A | Overall ExperienceHad a rat problem in unit and it pooped on everything and destroying a lot of things. I was told I should have bought the insurance.
Mike W | Overall ExperienceThe guys at UHaul Storage were very helpful when selecting a new unit. It was a quick and easy process and they gave me some good info on Uhaul's moving help service. Will definitely check it out! Top notch service!
SUZANNE A | First ImpressionsNone at the moment
Frank A | First ImpressionsThe staff is friendly and very helpful.
beth s | Overall ExperiencePeople at counter were awesome. Definitely hit a home run w this facility.
Peter H | First ImpressionsVery comfortable and your guy was very helpful with all the answers he
Jozef K | First ImpressionsFabulous experience and management
Carol G | Overall ExperienceThe staff is great!!!
ROBERT K | Overall ExperienceJavon was wonderful. He was attentive and helpful and went out if his way to make sure everything went smoothly and took really good care of me. Thank you Javon!
DINAH E | First ImpressionsPlace was super clean. Our unit didn't have a lock, but it was a quick trip to the front desk to get one and it was all sorted.
Matthew A | Online Move InThere were a couple of flooding issues. Luckily the damage was minimal to us. At one point there was discussions about moving to another unit but it never came to fruition. Knowing that we were moving out, I never really pushed harder for it. Both times there was flooding, the staff was very informative about the incident and they were as accommodating as can be with removal of ruined property, settling, etc.
Craig N | Overall ExperienceOverall great experience The staff was always friendly, helpful, and respectful Next time I need a storage unit I know right where I’m going to rent from
Joseph C | Overall ExperienceI would recommend U-Haul storage to anyone. The facilities was always clean, temp and humidity set properly to keep our belongings well maintained. We felt it was safe and secure.
Dean K | Overall ExperienceManagement is rude I'll never return here
CHRISTINEANN S | Overall ExperienceI am unhappy with the self storage unit. It's too small for my belongings. I thought that the space was big enough. For my belongings. Now I have to move out of that. Self storage and to move into a bigger one. It is what it is. I am unsatisfied
Anthony D | First ImpressionsGreat manager, helped me with each issue I had overtime. Excellent U-Haul facility.
Wesley S | Overall ExperienceI had an excellent experience at your facility. I have recommended it to friends and will continue to do so.
CARL M | Overall ExperienceI’ve used U-haul for the past 10 years and have always suggested their services to clients and friends, until now… I’ve had the worst experience at the Newburgh, NY location! The customer service/client care does not exist! While moving in someone tried to steal my plants and the women who attempted to steal them said that the representatives inside the office told her she could have the plants - very well knowing the plants belonged to me. I was supervising them while unloading/sitting in my vehicle. Aside from that, a previous representative told me if I didn’t move my plants they would put them in the garbage! While less than 20 ft away is a huge mess of garbage, furniture, and a plethora of discarded junk sitting in the loading area! But a beautiful plant ( living thing) is what they said will end up in the trash if I did not move it?! How could U-Haul treat their customers like this, tag their credit cards for whatever additional incidents and then expect to have repeat customers?! Please think twice before using any type of U- haul service. Use Home Depot, Hertz, Enterprise, Edge, C&C, Penske or Budget truck rentals. In my opinion U- haul is no longer the reputable/respectable company they once were! I forgot to mention, while I was unloading my belongings, I spoke with other customers moving their belongings out, and they too confirmed that the customer service (rather one specific person) was extremely unpleasant and not friendly/cooperative at all. So, it just wasn’t me having the bad experience.
Brian A | Online Move InAccidentally set the alarm off when I first opened the unit but remembered I had to use to use the code to deactivate the door. Was my fault but everything else was great.
Casey H | Online Move InI had no issue with my unit beside the mice
Brianna M | Overall ExperienceVery happy with the service
Andrea P | Online Move InThe staff was very courteous a professional and friendly.
Paul T | Overall ExperienceThe staff and the store manager Jevon was ALWAYS accommodating and courteous. I highly recommend this particular facility 😃
Helen M | Overall ExperienceAverage rating due to inability to get anyone on phone in the office. Always spoke to 3rd party. Moved 2 hours away, and needed to speak directly to office. Had an issue where they charged me a late fee for an expired credit card payment. Never resolved because I could not get through to anyone. This is why I moved to a different storage company. I can actually get office on phone for support.
RICHARD V | Overall ExperienceExcellent customer service!
anter f | First ImpressionsSorry but I reserved a 10 x 10 locker and that is what I receive. However, the 10 x 10 locker has a door that’s maybe 3 feet wide. Due to such a small door on a large locker I had to go through so many complications to try and get my stuff into the locker. there is no way a 10 foot locker should have that kind of a door and it not be made known to the customer and allow them to have the choice on rather not they wanted to except a locker with such a small door. I have to take and most of the stuff out of the truck to see the end of the locker has such a small door and you might not be able to get the things into the locker , that is very wrong. In addition to that to find out afterwards that you guys have no lockers, it is now 5 o’clock at night and most of the other facilities are close so there’s no way to get another location to put my stuff in it just seems like very bad business. if it wasn’t that time of night and I had most of the stuff offloaded from the truck, there’s no way I would’ve kept a locker. Communication needs to be better so that the customer would have choices and what they want to do not have them sign a contract and offload the items only to find out That what they signed a contract for. He’s not even something they want or something that works for them.
Randall R | First ImpressionsNot happy about mice and poop everywhere..it's not your fault, it's nature.
STEPHANIE W | Overall ExperienceThe staff at this U-Haul location were very helpful and professional. We had to move a large safe from our basement into a trailer. We needed to rent an appliance hand truck for a few hours and because we had a rented unit with them, they let us use the hand truck at no cost! I highly recommend this U-Haul location!
sandra c | Overall ExperienceI would use the facility again and would recommend it to others.
Joanne Z | Overall ExperienceThe staff was great and always very helpful.
JOHN D | Overall ExperienceAshley and Javon went above and beyond my expectations. Would highly recommend your store.
SAMATHA s | First ImpressionsGreat management and staff
Stephen J | Overall ExperienceNo understanding for financial problems. My account was hacked and they took over 3 grand took 3 months to fix. I tried to pay half the bill but would not work with me. Was not helpful at all except to demand my full payment which was my whole pay check. P.s. don't know how we are eating this week.
Donna L | First ImpressionsI rented unit on Saturday and Canceled the next day , so can’t honestly give a review, I basically lost $80
Laura P | Online Move InYou should be able to make payments if you can’t pay the whole balance on time.
maraya l | Overall ExperienceThank you for always being so friendly and helpful.
VIRGINIA T | First ImpressionsClean facility, staff was very helpful and friendly. Management team was very helpful.
Stephen J | First ImpressionsStaff is always a great help!
VIRGINIA T | Overall ExperienceAccess to storage should be 24 hours seeing its self service.. that's just my opinion. Staff was amazing, helpful and professional.
Roxanne W | First ImpressionsAwesome experience, javon the manager stands out with such knowledge ,help and kindness ,actually witnessed him going above and beyond with customers as I was at the facility ,also girl that took care of me Marissa was so patient and sweet ,kept me smiling
Danielle r | First ImpressionsThe representative was very helpful, overall great. Thank you.
Joseph R | First ImpressionsStaff members was friendly and professional
Jeffrey P | First ImpressionsExcellent service
Rosa H | Overall ExperienceEdward was a tremendous help and all the staff were very friendly! Thank you! Jm
Marilyn Y | Overall ExperienceThe manager and staff are friendly and very accommodating.
Helen M | First ImpressionsI had asked the inside installation had come down I informed and tried to set a day and time frame to allow access while present I kept stopping by and after a month of no progress I moved to Guardian storage
William S | Overall ExperienceStaff very courteous and knowledgeable
Malinda K | First ImpressionsThere were mouse droppings in the storage unit when we removed our belongings. Other than that, we were satisfied with the experience.
Beth L | Overall ExperienceI had a HUGE problem due to the online reservation. I went there and apparently I no longer had a storage unit available. We literally just moved all of our stuff from a dirty filled with bugs from another storage unit of a different company, we had to wait their 30 days (which is why we reserved the date for a later date). It was hot outside that day. I asked for price adjustment for the item I asked for since it was gone but this guy at this location went above and beyond to help us. Everytime we went back they all were very friendly.....Funny thing is 7 years ago same thing happened with a truck rental that I only reserved 1 day before and a different guy literally said O well. And I didn't remember why I refused to go that location until this happened again. But that gentlemen definitely restored faith.
Ariel P | Overall ExperienceGreat staff. I even rented a truck here. Storage site was quick and easy. Kudos to their team.
Dan K | Overall ExperienceI am actually disappointed that I moved… I would have kept the unit, as I had for many years. At the least I had my son, Anthony Hruscik, opened a unit. Was very happy you could accommodate him. Thank you, Emeline Ramos
Emeline R | Overall ExperienceI knew about UHaul truck and trailer rentals, but not their excellent storage options. I was so impressed with the cleanliness and excellent service. Also, reasonably priced!
Heidi B | First ImpressionsConditions at the facility were above expectations. Professional staff.
Norman A | First ImpressionsAmazing quality and service
Alessandro R | Overall ExperienceThe representative was well knowledge and very helpful
Fay M | First ImpressionsI had a very hard time getting my belongings when I needed to close the unit. We are sr citizens and our children arranged for a pod. It took them each, me and my wife hours of negotiating because they claimed didn’t trust our pod will be removed the same day. It took much negotiating
Mariano I | Overall ExperienceThe staff was absolutely awesome!!
Mary M | First ImpressionsIm contacting a lawyer today
Kelly T | Overall ExperienceIt was bizarre not speaking to anyone to do this deal - Not sure I like it that way - I also found out that t he unit I have may not be big enough
Rick Z | Online Move InThe roof was leaking and puddle water on the ground
Ethel F | Online Move InA little pricey
Robin L | First ImpressionsThey are all extremely helpful and courteous. I am very pleased. Thank you Johnny Lombardo
Johnny L | First ImpressionsExcelente 👌🏾👌🏾👌🏾
Ivonne H | Overall ExperienceThe facility is well suited to needs. The staff is very helpful and friendly. Not any complaints at this point; I've been renting here for 6 or 7 years.
DAVE M | Overall ExperienceThe staff were rude and of no help at all, particularly the pregnant women. I will never recommend this facility.
Vic H | Overall ExperienceClose by. Needed for the time i had it.
thomas o | Overall ExperienceGreat location and outstanding customer service
LEON W | Overall ExperienceThe manager and front desk male associate are very rude. Their character, ora and disposition are very well out of line
ILDEFONSO O | Overall ExperienceI visited 3 locations. This location excell all of the locations I had visited. Excellent customer service and convenient service. Thanks to the manager and staff. You have exceeded my expectations after the lousy experience in all of the dc locations. Keep up the good work.
Barbara C | Overall ExperienceStaff was great. Floors clean. Bathrooms always clean.
Dolores K | Overall ExperienceI got the service I was looking for at this location. Very helpful and management and staff was excellent.
Barbara C | First ImpressionsSome of the staff were friendly and helpful (Javon in particular was very nice), but many were consistently unresponsive and curt. The worst by far was Jamie Mapes who was absolutely awful during the recent flood at Middlehope facility. I called her number a half a dozen times and texted her - with ZERO reposes. Her staff tried to be helpful, but they had not been trained in what to say to customers and caused huge stress and miscommunication. Moreover, the UHaul policies regarding flood-damaged storage units is totally unacceptable - with UHaul staff telling customers "we threw away anything in your unit that was wet" and not giving clear advance notice of this action. I will never use UHaul again, for storage or trucks, and I will openly talk about the unfair and horrible customer service. We lost 40% of our storage contents to flood and mold damage, and we were told that "maybe some items were thrown away" with no inventory or photos provided to us. It was a horrendous experience. On top of that, the mold that we found in our contents was much older than the recent flood event, which means that the flooding has been happening for months or even years, with NO notification to the customers.
Lisa C | Overall ExperienceThe staff is friendly, but the general manager isn’t as friendly.
KAREN A | Overall ExperienceThe manager was very rude and nasty! his name is Javon Drye. I paid for a storage unit 5X7 and they gave me was 4X5 I told him about it and he got angry and yelled at me in front of other customers! I just left.
Roger S | Overall ExperienceVery pleasant experience using this location. Staff overall is very friendly and helpful. We moved to an area where we have enough storage in our rentals that we no longer needed the unit
ALYSON B | Overall ExperienceHad a unit there fir almost 5 years. Never any issues at all!
Susanne S | Overall ExperienceHas been nothing but helpful and accommodating everyone has always been extremely kind and respectful. I couldn’t be happier with my experience so far and am very thankful to everyone at this company that I’ve had the pleasure of coming in contact with.
Serena P | First ImpressionsFacilities were immaculate and staff was outstanding. I would definitely use them again and recommend to others.
Franca A | Overall ExperienceThe facility makes me feel secured storing my stuff. The staff is very friendly 95% of the time.
Samantha B | Overall ExperienceThe staff and service was top tier.
George D | First Impressions😀
Charrissiee W | Overall ExperienceShould lower prices for people on a fixed income and should accept payment plans.
shalynda p | Overall ExperienceMost of the time when I interacted with staff, the staff member was helpful. When I finally moved all of my belongings out during the week of May 23,2021, I experienced my first and only hiccup! Due to the fact I was paying for 2-different units and I emptied both out within a week of each other, a staff member erroneously confirmed my move-out for my 2nd unit albeit it was not for the correct unit… At the end, I’m grateful I wasn’t charged additional fees and left U-Haul as a satisfied customer. Something to keep in my, there is NO pro-rating, so if a customer moves out & still has up to 29-days left in their unit, there is NO refund. Good to know.
Stephanie G | Overall ExperienceThe manager here was consistently helpful from start to finish. I'm very pleased. I never had to worry about cleanliness in the units halls or even bathrooms. Please thank him for his continuous care! G
Gwen S | Overall ExperienceThe hike in rental fees in the middle of the pandemic was very unwelcoming and financially burdensome, especially as it was announced with very short notice. In general, the storage was not as clean as it should have been, the moving carts and elevator always felt dirty and the space needed better ventilation.
Yoshihiro S | Overall ExperienceThe staff was amazing and I couldn’t have asked for better service. Highly recommend!!!
Franca A | First ImpressionsJuvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today’s climate it is to find “ true good help”. Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he’s put together) I’ll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490
Andrew H | First ImpressionsThe access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.
Lydia M | Online Move InAll staff were pleasant helpful and experienced
Christine G | First ImpressionsEverything was easy - and safe. However, there was mouse poop on several of our items in storage.
Brian M | Overall ExperienceJavon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo
DAVE M | First ImpressionsWhen I moved in seven years ago, I was relocating from SC to NY. My moving truck didn’t come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!
JOANNE L | Overall ExperienceThe online process was so simple and the price of the unit is so reasonable.
Gregory D | Online Move InI've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.
NICHOLAS H | Overall ExperienceI had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~
Frank S | Overall ExperienceOver a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a $130/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from $150 to $160/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25%, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25% with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com
Bushra S | Overall ExperienceA terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,
PAUL G | First ImpressionsWould recommend
Rudolph L | Online Move InVery happy 😃
Peter A | Overall ExperienceYour staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.
James S | First ImpressionsRemoved items from storage unit due to continuous increase in price
Tim S | Overall ExperienceOur storage unit was clean, dry and accessible. The staff were very helpful.
Robert O | Overall ExperienceStaff very helpful and friendly
Dolores K | First ImpressionsThe gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!
Carol M | First ImpressionsUpon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.
Maria N | First ImpressionsMr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!
Ebony M | Overall ExperienceVery quick check-in and chrckout.
Carmela V | First ImpressionsStaff are very helpful, the building and storage unit are clean and very well kept.
Maria N | First ImpressionsIt’s all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.
michael h | Overall ExperienceWhile the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.
Raul P | Overall ExperienceWe had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint
Heather R | Overall ExperienceVery easy process and staff was super friendly and very helpful. My overall experience was phenomenal
Tenisha B | First ImpressionsMy only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.
BRIAN M | Overall ExperienceJavon was very polite and helpful.
Rosetta P | First ImpressionsWhen I left I had almost a ful month left and the rate wasn’t prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.
Dottie H | Overall ExperienceComputer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.
yochabel c | Overall ExperienceI was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!
STEPHEN J | Overall ExperienceStaff was very helpful
William D | First ImpressionsGOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don’t email me about this review, I won’t change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I’m glad I got my stuff out of there. 👌🏽
Willette C | Overall ExperienceAwesome service overall
Yvette L | Overall ExperienceFriendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne
kimberly p | First ImpressionsThe team at this location went above and beyond to make our move easy.
Craig T | First ImpressionsThe lady that help me was excellent professional friendly
Myrna S | First ImpressionsI expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.
Jacqlene V | First ImpressionsGreat job and keep up the great work.
Taylor W | First ImpressionsI will definitely be returning to UHAUL. Service was absolutely wonderful!
JESSICA C | First ImpressionsAlways very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.
Gina B | Overall ExperienceIf someone moves out early unit should be prorated
Maureen S | Overall ExperienceVery friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.
Raymond S | Overall ExperienceUhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.
Francia A | Overall ExperienceThe staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative
Gerijo M | Overall ExperienceNo comments at this time!!!!!
Ken T | Overall ExperiencePaid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.
Randy S | Overall ExperienceThank you. We felt secure leaving our belongings here.
JAMES S | Overall ExperienceCustomer focused service
James H | First ImpressionsExcellent service, friendly staff and always clean I’m definitely recommended.
Alma C | Overall ExperienceGreat to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.
BOB M | Overall ExperienceIt’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount
GENISA D | Overall ExperienceE
JAY C | Overall Experiencepleasant to speak to the people that helped me and a very courteous.
MICHAEL M | First ImpressionsMy feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem
Andrea p | Overall ExperienceThank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.
Gina M | Overall ExperienceI went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager
Andrea p | First ImpressionsVery pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.
Kenneth K | Overall ExperienceVery professional group
ABEL Y | First ImpressionsKeep up the good work
Philip G | Overall ExperienceGood service
Eddy F | First ImpressionsThe employee we worked with was very helpful and stayed late with us to explain the move in process!
lauren f | First ImpressionsThe staffing is always smiling and happy to help out I love it
Senatralee J | Overall ExperienceVery good
Robert K | First ImpressionsMy son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.
Robin W | Overall ExperienceSatisfied
TATIANA V | Overall ExperienceThank you
Laura T | Overall ExperienceI will never go through uhaul moving and storage again.
Frank C | First ImpressionsGreat customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.
Kathryn M | Overall ExperienceIt was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .
Julianna G | First ImpressionsThe staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.
deena h | First ImpressionsI was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want
Janay K | First ImpressionsIt was a good experience
Joseph C | Overall ExperienceThe employees were very helpful and didn't hesitate to help.
Tyallen P | Overall ExperienceProcess was quick and efficient. Staff was friendly and knowledgeable.
Andrew C | First ImpressionsCustomer service was exceptional!
rebbeca s | Overall ExperienceVery helpful and friendly
Richard F | First ImpressionsExcellent customer service
brian g | Overall ExperienceHad the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional
PETER S | Overall ExperienceWas very satisfied with the service I received
Mary J | ReservationExcellent service
dorothy r | Overall ExperienceGreat, friendly service.
Jeff A | ReservationThe entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,
Allen H | ReservationGreat group of guys working this site! Thanks for the years of support!
Kenneth G | Overall ExperienceVery clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.
MICHAEL C | Overall ExperienceThe new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.
DANIELLE M | Overall ExperienceThe facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.
Nicole C | Overall ExperienceGreat facility and service.....
Philip G | ReservationGreat experience
Navienne D | Overall ExperienceFirst two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.
JEANNE K | Overall ExperienceThis was the best place for my stored goods. I was very satisfied, thanks !
Laura R | Overall Experience.
Janet C | Overall ExperienceClean interior and efficient staff.
JOHN L | ReservationMy friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.
Darrell H | ReservationThe place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.
Joanna R | Overall ExperienceGreat staff members Very friendly
Leonardo R | Overall ExperienceAll employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..
Joe P | Overall ExperienceI feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging
Nikesha P | Overall ExperienceAttitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt
Caitlin R | Overall ExperienceProfessional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.
Alexander M | ReservationDEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.
marianne o | ReservationThe Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.
JENNIFER M | Overall ExperienceGreat service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.
MARK C | Overall ExperienceManagement lacks ability to do assignments.
Everton B | Overall ExperienceStaff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone
Angelo C | Overall ExperienceNew staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .
IAN R | Overall ExperienceLoved it except the door was hard to open sometimes
Patricia F | Overall ExperienceEveryone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!
CHRIS D | Overall Experience