Customer did not leave a comment.david h. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Norman
Norman, OK 73071
(Blk E Of Campus)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This experience was terrible. The staff was unprofessional and acted like they were just hanging out, instead of working. They pulled up the truck and hit a trailer. I asked about it and they said "it's tougher than you think". When I went in to ask about the less than 1/2 gas tank, they said "read you contract". And finally, they forgot to load up the dolly and the truck was filthy, with a vape pen in the cabin.CHRISTOPHER S.
This was the most painless truck rental we have had. Thanks.Paul D.
The employee that helped us was friendly and helpfulBRADLEY H.
Customer did not leave a comment.Kevin S.
Always great service...thanks...ALFRED B.
Customer did not leave a comment.BARRY H.
Very professional and helpfulTOMAS W.
Customer did not leave a comment.HAL S.
I have used this location twice now, since August, and find the staff friendly and accommodating. I expressed a concern over the fact that the low tire pressure light was on. Sorry...I don't remember names, but the GM got right on it and asked his AM to assist me. All tires were checked, and I was assured the vehicle was safe to drive. NOTE: however, I did find it somewhat stressful making a long drive with that light on. I would recommend offering the customer another vehicle, just for peace of mind (I suppose I could have made that request, too). The AM was also kind enough to adjust the side mirrors for me.MELYNDA M.
Customer did not leave a comment.MOHAMMAD H.
Everything went very well! Nice people to do business with!KATHY S.
I was having a lot of trouble with the mobile check in. I think you need to let people know they will need to have verification calls so that they can have people ready and lined up so the process can be quicker. Also, after having so many issues, I was led to believe by the employees at the location that I was ready to go. They handed me the keys and sent me on my way. Unfortunately, it wasn't three hours later I was getting a call wondering if I still needed my rental. Apparently nobody put me under contract. LOTS of miscommunication.Connor A.
Customer did not leave a comment.CARLA M.
Customer did not leave a comment.Charles R.
Understaffed and always a line and an extended wait for service.GARY B.
Customer did not leave a comment.CHESTER W.
I rented car hauler. Worked very well. Easy to use. Towed well. All employees I interacted with were very helpful, courteous and seemed very knowledgeable as well as professional. Thanks!JEFFREY W.
Customer did not leave a comment.KATHERIN A.
Quick and easy drop off. Friendly serviceKARLA W.
Customer did not leave a comment.CHAD S.
At first uhaul sent me to a location that wasn't open.. then when I went to return it it couldn't find that I had a rental out forcing me to leave the truck there and take the fee because it wouldn't find my reservationderek M.
Stop allowing people to smoke in your rental vehicles. The pickup reeked of cigarette smoke, very offensive! There was trash in the bed of the pickup, it was not very clean.LINDA A.
Customer did not leave a comment.Sher R. | First Impressions
It was super easy. Booked online picked up in store and when I dropped off a guy came out and took care of handling it immediately. All excellent and anyone could figure it out!ERIC S.
The staff was excellent! Had the van ready when I came to pick it up, just a matter of paying for the rental. The man that helped me explained everything perfectly. It couldn't of been easier.Tamara T.
Engine light was on when I picked it up. Your mechanic did a diagnostic and said no big deal and reset the light. It came back on for the trip, I monitored the gauges and continued, but it was annoying. Passenger side mirror was lose. I had to tape it in place, maddening.CHAD S.
Customer did not leave a comment.John E.
Went out of their way to make it easyBRENT C.
Customer did not leave a comment.JORDAN J.
Everything was fine until I was told you didn't have the appliance dollie so I had to go buy one costing me $70 at a pawnshop.BRENDA T.
The trailer I used swayed violently at 55MPH. There was no jack attached to the tongue, I returned the trailer after hours and pulled muscles in my back when I lifted it off the hitch of my truck. I suggest this trailer be pulled from service.GARY B.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.JESSICA B.
Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!ian C. | Overall Experience
The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn’t know how the storage unit system worked, so that slowed down the process.Rachel G. | First Impressions
Easy rental with very helpful and friendly staff!!Ian C.
They lied to me and overcharged me and did not give my money back. I left with the Van, a young employee called and asked me to look for his cellphone left in the Van. I was already behind but he begged me to bring his cellphone if I found it and said he would pay me to bring it back. I found the cell, drove back over there to return to him, he did not pay me anything, but said I would get a 10% discount on my bill when I returned van. I returned van and did not get the 10% compensation and was overcharged $50SHEILA C.
Check all the latches on the trailer doors. BEFORE it gets hooked up and gets sent out hooked to the customers vehicle.GEORGE M.
Customer did not leave a comment.Gena A.
Everyone was super cool and helpful. Keep doing what you're doing!CHERYL Y.
Customer did not leave a comment.John E.
Customer did not leave a comment.RONALD W.
Customer did not leave a comment.JAYDYN P.
Customer did not leave a comment.SEAN D.
Friendly Oklahoman!Aaron G. | First Impressions
I've been here twice the last couple weeks and front counter staff is consistently awesome.COLIN W.
For improvement I suggest you complete the text/messaging cycle, that is, before leaving you sent out text enquiring if the vehicle was clean and had no issues, during the use of the vehicle a text was sent to remind us to return vehicle on time, after dropping the vehicle, I think customers should also receive a text telling us that the vehicle was received timely and in good condition - and if there is any balance to receive it should also be mentioned.AYOBISI O.
I have no complaints or suggestions as everyone was great and helped make the move easier.ROSALYNDE G.
Customer did not leave a comment.Preston L.
Customer did not leave a comment.JESSE R.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Michael B.
The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive aroundtaylor s. | Overall Experience
The equipment was fine, however it was somewhat misleading that the actual charge was over 3 times the advertised price was, after all the associated fees. The main reason food lower rating was the covid protocol, which was non existent. I've shared in a community group that it's not a safe place to go.BROOKE R.
Customer did not leave a comment.Brittany W.
Dear Sir, I have used U-Haul over the years several times and have been happy with the service. However, this time I was not. I rented a van on 9/15/2021 at the Norman OK location. The fuel indicator on the contract was F (full). I had the van for under 2 hours and most of this time was spent loading and unloading the contents. I drove 10 miles. I filled it up without paying much attention since the contract said I was to return the van with a full tank of gas. When I looked at the gas station receipt it indicated I had put 3.4 gallons of gas in the vehicle. Clearly the van was not given to me with a full tank of gas. When I returned the van, I explained the situation and asked for a partial refund for the gas I placed in the vehicle since I was misled when I was told the tank was full. After talking to 2 representatives at that location, I was informed they could not credit me for the gas purchase. I asked what the miles per gallon were on the van and they said they did not know. The items I transported in the van were several wheelchairs, walkers, and a lift for handicapped people, given to a charitable organization after my fathers death. While I understand you may have some policy that your employees were following, this was clearly a case where I should be compensated for part of the gas I placed into the van since it is clear the van's tank was not full when I picked it up even though the gas gauge showed full and under no reasonable circumstances could I use 3.4 gallons driving 10 miles and most of that with nothing in the van.ROSS H.
Great all aroundLORETTA H.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.ALAN H.
The uhaul location in Norman is top-notch. The people are very helpful and the drop off could not have been smoother.David E.
Customer did not leave a comment.Peter Z.
Customer did not leave a comment.ADEDAYO A.
Customer did not leave a comment.GORDON A.
Not be so expensiveâ€¦ all I needed was a trailer for 24hrs..CHRISSY H.
Customer did not leave a comment.merryann K.
Customer did not leave a comment.Edith B.
Customer did not leave a comment.JEANGAYLE H.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.MEELYN P.
Customer did not leave a comment.STEPHEN J.
Oil needed changing soon light was showing on the dash. I just needed the truck for a short time on a small job. No problems.Jeffery B.
My family has used these U-Haul locations many times in the past. We are quite satisfiedWILLIAM A.
the team was awesome!GERRY M.
Customer did not leave a comment.ANDREW C.
The rental went smoothly and the staff were very nice and helpfulDEBRA H.
Customer did not leave a comment.ELLIOTT M.
Customer did not leave a comment.Troy J. | Overall Experience
We thought we had paid for the uhaul truck but somehow it didn't happen. So uhaul sent us a bill after we thought we had paid for the truck. Plus they nickel and dimed us to death on the gas. When you are moving on a budget you choose uhaul. Otherwise you send movers to do the job for you. Next time I will send movers. At least they get the money straight..Suzanne C.
Customer did not leave a comment.Gary N.
Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)Connor S. | First Impressions
I have no complaints for this Lindsey location. They did excellent and the young lady I spoke with appears to really enjoy her job and it shows.VIRGIL R.
Customer did not leave a comment.CHERYL H.
A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.TERRY J. | Overall Experience
The worst customer service ever! UHaul putting the burden on customers to do their employees job is ridiculous and I'll never rent from U-Haul again! It's not the customers responsibility to check-out and check-in the rental vehicle. Additionally, when asking for a printed copy of the receipt, that was unheard of and you'd thought I'd asked for the van to be given to me. Worst experience ever! Will NEVER be back. I'll buy a vehicle before I rent from U-Haul again!!!JOHN L.
Customer did not leave a comment.Tracy H.
Customer did not leave a comment.CAMILLA W.
Customer did not leave a comment.SHANNON G.
Customer did not leave a comment.SHANNON G.
Customer did not leave a comment.SCOTT L.
Customer did not leave a comment.THOMAS T.
Customer did not leave a comment.GREGORY Q.
Customer did not leave a comment.Chesley W.
I would like to applaud Carli Harper's professionalism. She was very helpful and went above and beyond to help me return my truck. Upon trying to pick up my rental truck, I was unable to use the upp or the actual website to retrieve my truck. I was on hold for 1.5 hours and eventually had to leave the location without a truck. I returned the next day and went inside to check in, Carli made the dreaded process quick and seamless. Upon trying to return my truck through the app and through the website, I was unable to use the recommended ways to return the truck. Despite following all instructions, making sure location services were on etc. It was extremely frustrating after wasting so much time and $ waiting to pick up and return my rental. The process was not seamless and extremely stressful when you should of been able to pick up your rental and you have places to me. I will not ever rent from Uhaul again but I would like to write a review on how helpful Carli was.CARLIE K.
All goodHENRY H.
The oil light was on in the vehicle and when we went to put gas in it, it wouldn't allow you to go over 7/8th of a tank even tho that's what they said it had when we got it.DIANA C.
Treat the customer better! Worst UHaul experience ever!! Truck was in poor condition and agent at return location in Anaheim CA was the worst! Totally unprofessional and charged me double on my rental (+$1300} on my move due to returning at the â€œwrong locationâ€. Even when I showed him my receipt indicating his location, he still charged me!! Awful!! Had to contact customer service to report it and get refund. Still they did nothing for a bad truck! It had 108000 miles on it and was so noisy you couldn't even hear the radio, much less talk to each other! 3 days of hell coming from Norman Oklahoma! I've had good rentals in the past with UHaul, but this experience will probably be my last with them! Totally unacceptable!! Rick with customer service was the only bright spot.JAMES B.
Customer did not leave a comment.MONIQUE J.
My experience was awesome ðŸ‘ŒJOHN N.
Customer did not leave a comment.JESSICA L.
I have always used this location and never had a problem.JANICE T.
Customer did not leave a comment.Alan H.
Very fast, friendly & efficient service! Would totally recommend & I will use this location for any future moving needs!PAULA A.
I had to wait for 30 minutes to get my truck even though there was nobody really there. Also they overcharged when I returned the truck.Robert N.
Customer did not leave a comment.ANTHONY G.
Very helpful in returning the equipment and kind employeesDavid M.
Customer did not leave a comment.Mike L. | First Impressions
Customer did not leave a comment.MARY ELLEN P. | Overall Experience
107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 lessChristian M. | Overall Experience
We only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!Jennifer K. | Overall Experience
Customer did not leave a comment.HALEY P. | First Impressions
Customer did not leave a comment.Elaine H. | First Impressions
The facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.Catherine M. | Overall Experience
Customer did not leave a comment.Eric A. | First Impressions
Customer did not leave a comment.jess H. | Overall Experience
Customer did not leave a comment.Casey M. | Overall Experience
Customer did not leave a comment.stephine l. | First Impressions
The total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading informationJacinda N. | Overall Experience
General Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.Barbara B. | Overall Experience
I wish the prorated the final month. Had to pay for a month fir a few days.DAVID O. | Overall Experience
Y’all were awful.Jenna C. | Online Move In
Customer did not leave a comment.Marissa b. | First Impressions
Customer did not leave a comment.Tashina R. | Overall Experience
Customer did not leave a comment.Korista L. | First Impressions
Excellent communication and quickTashina R. | First Impressions
Customer did not leave a comment.chad m. | Overall Experience
had a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10thomas b. | Overall Experience
Customer did not leave a comment.Alexander G. | Online Move In
The way in which you check in and out of the building was unclear, but everything else was good.JOHN H. | Online Move In
Customer did not leave a comment.Troy J. | First Impressions
Customer did not leave a comment.Ron P. | First Impressions
Very nice climate control facility but very expensive and no light inside the storage unitKanjana D. | First Impressions
The facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.nancy p. | Overall Experience
Lots of bugs and mice droppings - something was sprayed and looks like items may be destroyedCLOYD C. | Overall Experience
Customer did not leave a comment.Lorraine S. | First Impressions
Customer did not leave a comment.Timothy R. | Online Move In
Customer did not leave a comment.ashley g. | First Impressions
Great service!! I got what I needed!!Trenton B. | First Impressions
Very friendly, fast, and efficient.mark m. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!