Everything was good. Verification for truck share is kind of a pain.David B.
Customer Reviews for U-Haul Moving & Storage of Norman
Norman, OK 73071
(Blk E Of Campus)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have employees attend customer service classes on not to judge paying customers on their race or names like I experienced when picking up a trailersweetleaf P.
Great experienceDon K.
Customer did not leave a comment.Donald K.
Customer did not leave a comment.Nikki R.
Customer did not leave a comment.Sasha R.
Customer did not leave a comment.Marcie K.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.KENETH K.
Really great experience.mona F.
Best location for all moving needs. Give everyone a raise.Robert A.
Keep doing what you are doingShannon K.
we rent equipment from this location at least once a year. They are always courteous and friendly and equipment has always been in excellent condition. We have never had any issues with the equipment or the staff.Deborah O.
Came in day early they were able to take care of me. GreatMike H.
Excellent and Speedy QUALITY Service. Staff were very professional.Gail A.
Customer did not leave a comment.KC E.
I accidentally left my hat in the front seat. I came at 7:30 a.m. to pick it up and the man lied and said I saw nothingJosh W.
Customer did not leave a comment.Jim J.
Austin, the hitch installation tech was very good and thorough.Glen S.
Customer did not leave a comment.TERRY G.
confusing communicationMarco G.
Customer did not leave a comment.SUCHET C.
Customer did not leave a comment.mariah L.
Customer did not leave a comment.Tamera F.
The units need lightingAmethyst W. | Overall Experience
very nice employee who was helpful in the return processJohn T.
The staff here were exceptionally helpful and considerate, both in checking that my trailer light connection worked and in their receipt of the trailer I dropped off. I am very grateful to them for all they did!Garret O.
Customer did not leave a comment.Shirley c. | Overall Experience
There was some slack in the steering wheelRay K.
Customer did not leave a comment.Paul M.
Need a bigger inventory of flatbed trailers but best store by farFRANK W.
Customer did not leave a comment.Charles I.
Put up some lot lights there cuz it's very very dark when returning a truck at night other than that it was a nice clean well-run Center and all the folks that work there were very very niceMichelle B.
Customer did not leave a comment.Raymond M.
Customer did not leave a comment.Joshua A.
Customer did not leave a comment.Vanessa K.
Customer did not leave a comment.William J.
Customer did not leave a comment.Matt R.
Customer did not leave a comment.Caleb K.
People were excellentLARRY T.
Multiple pieces of moving equipment were not available as ordered.Brandon L.
Everything was great.JOHNNIE R.
This is an excellent store and seemed like a very well run operation.Steven C.
Customer did not leave a comment.Stephen U.
It's so hard to get a hold of anyone just to ask a questionJeremy R.
Helpful, friendly, expedient and made my move fast & easy! Highly recommend.Melissa C.
Customer did not leave a comment.Ronnie R.
Customer did not leave a comment.Robert T.
I was over chargedHelen A.
Customer did not leave a comment.David H.
Customer did not leave a comment.Laura G.
Customer did not leave a comment.William H.
Customer did not leave a comment.Beverly W.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Kendra A.
Customer did not leave a comment.Alan H.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Courtney R.
Customer did not leave a comment.John C.
They are always helpful and nice! Been using this location for years!Billy L. | Overall Experience
Customer did not leave a comment.Corwin R.
Customer did not leave a comment.Estelle M.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Billy L. | Online Move In
Truck was worn out, borderline dangerous.sean S.
Customer did not leave a comment.JOHN G.
Pickup was ok. Had to change trailer due to damage with wheel well almost rubbing tire when not loaded. Second trailer had damaged around wheel well and uneven/damaged floor. At drop off someone was outside that ignored me but no one was inside. I had to walk up to him and say I was here for drop off.kent M.
Everyone was very helpful they should all get a raisejohn h. | Overall Experience
Customer did not leave a comment.Shawn A.
Customer did not leave a comment.ALLEN A.
They seemed very organized and understood what needed to be done.Tim B.
Air conditioner did not work for the whole trip.Jason D.
The hook up artist, Aubrey maybe was very helpful.ZANE S.
We always use this location in Norman due to the friendliness and quick service.Rita T.
Great people! Recommend renting from them, they treat people right.STEPHEN R.
The employees at this Uhaul are excellent, they make you feel special, like you are family,they are the kind of employees any employer would be proud to have running their business. Thankyou Mike and Nada SappingtonMichael S.
Manager was rude they charged me for something I didn't ask for and when I asked for refund they got madMohamd E.
I know we can use the app, I recommend emailing the recepit as well Thank you. Will be renting again shortly.Barenda B.
Customer did not leave a comment.Cecilia T.
Customer did not leave a comment.James D.
A lock was placed on our unit without any communication from Uhaul. Our account has always been current and if there was any issue, someone should have taken the time to reach out. Beyond that, when an employee, especially the GM, is speaking with a customer, they should not be smoking. Walking to someone’s unit to remove an unwarranted lock is NOT a smoke break. Then, the wrong location was added to drop off the truck causing an additional fee when we dropped off the truck to the requested and approved location. This branch is a joke.ROBERT B. | Overall Experience
Customer did not leave a comment.Heather P.
Customer did not leave a comment.Heather P.
Will return to this locationDon K.
Customer did not leave a comment.Barbara T.
Customer did not leave a comment.richard j. | First Impressions
Awesome experience 🙂Arthur Q.
Not accommodating at allnathan W.
I can't recommend this location enough. Their staff was super accommodating and friendly to me, and even helped me when I had extra items left over from my move that I didn't know what to do with. Everyone was very professional, the van was spotless, and the process was incredibly smooth. Thank you so much again for your help.samatha B.
After the attendant gives you the key, both of you should walk out to the vehicle. You get in the drivers seat and the attendant adjusts the mirrors while you are seated!. I feel this us a missing part of tour servicePat S.
The only complaint is the windshield was pretty dirtysandra T.
Excellent service.JORGE U.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.chrystal s. | First Impressions
Customer did not leave a comment.edward H.
Customer did not leave a comment.Nancy B.
Customer did not leave a comment.Ramona W.
Whole process went smooth. Austin was very helpful in explaining how to return after hours and in selecting the right equipment. I would definitely use this company again.Charles M.
Customer did not leave a comment.Erin W.
Customer did not leave a comment.RILEY B.
Customer did not leave a comment.ALBERTA M.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Reginald P.
Customer did not leave a comment.Kinsleigh H.
They were all very helpful tksjohn h. | First Impressions
Customer did not leave a comment.Karon S.
Customer did not leave a comment.rafael c. | Overall Experience
Customer did not leave a comment.Marcella B. | Overall Experience
Very understanding people, great to work withsteven m. | Overall Experience
Customer did not leave a comment.Ron P. | Overall Experience
Customer did not leave a comment.Laura C. | Overall Experience
My room I rented had a lot of trash bags, I was not gonna pick up after someone.ivan m. | Overall Experience
Customer did not leave a comment.Marsha S. | Overall Experience
Customer did not leave a comment.Shane R. | First Impressions
When I first entered the facility I was greeted by a very rude staff, she was in the fourth window (I didn't get the chance to get her name). Then a very friendly staff came and assisted my wife and me in finding the best option for us, she showed us all the available storage units. Thank you!Mohamed a. | First Impressions
Security gate doesn’t work, key cards don’t work, employees are hit and miss. Sometimes super rude and sometimes ok. Only used this facility cause it was close to a property I have. Storage unit had water leaks, I called regarding another unit and was emailed a few units that were available along with pricing. I get to the store to lease a unit and was told that although those units were vacant, they were unavailable to rent. Terrible communication.Charles F. | Overall Experience
Customer did not leave a comment.shane h. | Overall Experience
This was my best EVER Uhaul experience. The office staff especially the morning/afternoon kids where outstanding. They went above and beyond to help me get things taken care of. Super friendly and knowledgeable. Thank you so much Uhaul of Norman, Ok.Terri M. | Overall Experience
Customer did not leave a comment.evan h. | Overall Experience
I said no on secure because the access gate and entry to building haven’t worked since we starting renting the units. I wasn’t planning on renting very long anyway so I wasn’t worried. The price of renting is also steep but I take into account of the city it’s located.CARLISS A D. | Overall Experience
We had a interior storage with poor lightning and the check in and checkout is very ignoring. This is why it gets a below average rating. It is secure...but i dont see the point in your company squeezing more money like insurance for a unit that requires you to check in and out everytime you go to your interior unit.Ashley K. | Overall Experience
Customer did not leave a comment.Ashlie W. | Overall Experience
Even through some communication errors, that were also on my end, we got everything resolved wonderful. The staff was very friendly and I loved your services as well as the facility. Thank you very much for a positive experience and for keeping my families items safe.brayden l. | Overall Experience
No commentMary C. | First Impressions
Customer did not leave a comment.Andrew W. | Overall Experience
Everything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.Loretta K. | Overall Experience
Customer did not leave a comment.daniel j. | Overall Experience
Customer did not leave a comment.jim d. | Overall Experience
Service was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE IDjordan m. | Overall Experience
Customer did not leave a comment.thomasina m. | Overall Experience
Customer did not leave a comment.PAUL M. | Overall Experience
Storage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!Lorraine S. | Overall Experience
Customer did not leave a comment.Kelsey O. | First Impressions
Every person that work there was so friendly, and helped me whenever I needed it, very nice placevincent a. | First Impressions
Customer did not leave a comment.Loretta K. | Overall Experience
The girl who helped me was amazing. I would love to work with her again. Very nice and helpful!ROBERT B. | First Impressions
Customer did not leave a comment.SKYLAR G. | Overall Experience
The sales people were really awful. Rude and non helpful. I don’t know how you stay in business.cynthia m. | Overall Experience
We were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November’s late fee, and we live in the same town as the unit. The November late fee wasn’t even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn’t lock so you didn’t need your swipe card either for it bMatthew C. | Overall Experience
The people there are great and an asset to the Uhaul company!TARA R. | Overall Experience
Very helpful and they go above and beyond their duty.Loretta K. | Overall Experience
Customer did not leave a comment.CARLISS A D. | First Impressions
You worked with us in our need. Thank you all very much!St. Thomas More U. | Overall Experience
Customer did not leave a comment.Julia R. | First Impressions
They were really nice the lady and her husband very helpful and nicekORY V. | First Impressions
Customer did not leave a comment.Loretta K. | First Impressions
Customer did not leave a comment.AARON EVAN S. | Overall Experience
Customer did not leave a comment.Javier C. | Overall Experience
Customer did not leave a comment.david h. | Overall Experience
Customer did not leave a comment.Sher R. | First Impressions
Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!ian C. | Overall Experience
The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn’t know how the storage unit system worked, so that slowed down the process.Rachel G. | First Impressions
Friendly Oklahoman!Aaron G. | First Impressions
The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive aroundtaylor s. | Overall Experience
Customer did not leave a comment.Troy J. | Overall Experience
Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)Connor S. | First Impressions
A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.TERRY J. | Overall Experience
Customer did not leave a comment.Mike L. | First Impressions
Customer did not leave a comment.MARY ELLEN P. | Overall Experience
107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 lessChristian M. | Overall Experience
We only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!Jennifer K. | Overall Experience
Customer did not leave a comment.HALEY P. | First Impressions
Customer did not leave a comment.Elaine H. | First Impressions
The facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.Catherine M. | Overall Experience
Customer did not leave a comment.Eric A. | First Impressions
Customer did not leave a comment.jess H. | Overall Experience
Customer did not leave a comment.Casey M. | Overall Experience
Customer did not leave a comment.stephine l. | First Impressions
The total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading informationJacinda N. | Overall Experience
General Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.Barbara B. | Overall Experience
I wish the prorated the final month. Had to pay for a month fir a few days.DAVID O. | Overall Experience
Y’all were awful.Jenna C. | Online Move In
Customer did not leave a comment.Marissa b. | First Impressions
Customer did not leave a comment.Tashina R. | Overall Experience
Customer did not leave a comment.Korista L. | First Impressions
Excellent communication and quickTashina R. | First Impressions
Customer did not leave a comment.chad m. | Overall Experience
had a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10thomas b. | Overall Experience
Customer did not leave a comment.Alexander G. | Online Move In
The way in which you check in and out of the building was unclear, but everything else was good.JOHN H. | Online Move In
Customer did not leave a comment.Troy J. | First Impressions
Customer did not leave a comment.Ron P. | First Impressions
Very nice climate control facility but very expensive and no light inside the storage unitKanjana D. | First Impressions
The facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.nancy p. | Overall Experience
Lots of bugs and mice droppings - something was sprayed and looks like items may be destroyedCLOYD C. | Overall Experience
Customer did not leave a comment.Lorraine S. | First Impressions
This has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.Scott S. | Overall Experience
Customer did not leave a comment.Tory A. | First Impressions
Customer did not leave a comment.Timothy R. | Online Move In