Customer Reviews for U-Haul Moving & Storage of North Anchorage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Anchorage

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michael W. on

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Customer did not leave a comment.

Steven B. on

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Hire more people. Last two times I've rented a vehicle I had to wait almost 30 minutes for service because there never seems to be enough employees. The front desk is deserted for long periods of time.

Amy T. on

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Two things, first, while I was picking up the trailer, the floor was wet and I slipped and fell pretty hard. The people working acted more afraid that I was going to sue someone than to offer to help me. No one offered to help me up, or to clean up the water on the floor or ask if I was alright. That was wrong. I'm not going to sue or anything, but common decency would have been nice. Second, I returned the trailer at 6pm on Oct 11, 2019. I got a text notification that I needed to return the trailer by 10pm or be charged extra. No one had marked the trailer returned when I returned it. I didn't receive a receipt until 11am the next morning. I had to call the uhaul reservation number to be sure I was not going to be charged. Overall, not my most impressive interaction with uhaul. I don't think I would recommend this location to anyone.

ANTOINE M. on

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I received excellent customer skills from someone named Amy

marcos B. on

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Please call me

Haley S. on

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It was superb service a-z

kavik H. on

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Eugene W. on

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LEEANTHONY J. on

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Intial pickup went off without a hitch. BUT after return same pickup location called me telling me i also dropped truck off to wrong location but notes in system already were notated to show that i could dropoff at different location.

CHRISTOPHER S. on

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lana A. on

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I returned van. Later that day I got text message that van not returned. Now I have to wait until morning to straighten this out

Erin S. on

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Janice A. on

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You should reimburse people for filling up the gas past the mark it was at when it was picked up. Theres no way for someone to know how many gallons the tanks are. Or at least give the vehicle at a full tank. That way it's easier to know how much gas is used.

Detrick W. on

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Very courteous and helpful service.

Michael P. on

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John C. on

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Very friendly and helpful staff, appreciated their help.

Woodrow K. on

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Tyrone P. on

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Excellent service and care !!!!!

stanley G. on

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The staff was wonderful and laughed at my corny jokes

Maria B. on

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Rick H. on

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beth B. on

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William H. on

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gwendolyn M. on

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Only thing i can think of is that the fuel should be on full when we get it. I look at where the needle is and i put it back slightly over that point at a gas station less than 3 blocks away and i was still charged for 1.9 gallons - $8.55 extra. They said it should have been back at 5/8 tank full but it is hard to measure that on the gas gauge More convenient for customers to have the tank full so we can be sure of filing the tank to the proper notch.

CECILIA J. on

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The staff is amazing.

Martin A. on

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The attendant was willing to help with my special requests.

JASON B. on

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It was a easy transaction, and received truck in reasonable timeline...

Paul W. on

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My trailer hitch appointment lasted over 3 hours. The installer told me it would take 30 minutes. I called the location after 2 hours and the person on the phone told me she couldn’t get any information on how much longer it would take. She couldn’t just walk outside and ask for me? Seriously?? I had my wife take me back to your location and as I walked in, I could see my vehicle being pulled up to the work station to start the hitch installation. What was the installer doing for the last 2 hours? Will not recommend a hitch installation at this location or at a uhaul in the future. I’d rather order the parts and install the hitch myself; No matter how long it would take me.

Jamie W. on

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Great Service. Thank You!

Josh R. on

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Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.

JOHN W. on

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Excellente customer service ??

Nuulau S. on

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The customer service lady was very rude and unprofessional.

Jason N. on

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dana L. on

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Overall it was a good experience , but $1 /mile was never mentioned until we received our bill by email , your 39.99 /day is very misleading , wish it would have been expressed up front , wouldn't have changed my mind on the rental but would have been appreciated on the initial reservation /transaction .

Rachel S. on

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Leonard R. on

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The gas tank was not completely filled. We went 18 miles and we put 7.5 gallons of gas in the uhaul truck. That’s less than 3 miles a gallon. I’m very frustrated that we had to pay for someone else’s gas.

CANDICE B. on

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People were great. When we realized we had rented a truck too small, Amber went out of her way to get us into the next size up. We moved to Anchorage with uhaul & back to TX with you. Won't use anyone else

jayson S. on

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Michael S. on

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deanna F. on

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marva b. on

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VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!

MICHAEL M. on

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Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.

Brandon O. on

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Great customer service and friendly staff.

James C. on

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Great service has been provided. Very helpful group of people that are working there.

Richard L. on

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From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY

loanne m. on

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Very personable and customer service orientated.

robin d. on

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Highly recommend this Uhaul.

EuQuasia L. on

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you guys are great

Cyrenthia N. on

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The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!

cynthia d. on

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The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.

cynthia d. on

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Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.

Lisa Y. on

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I loved the online abilities, the easy access to the unit and the cleanliness of the facility.

Leo L. on

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Very modern and especially clean, quite protected from weather, well lit, and seems very secure.

Jackie G. on

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Very pleasant staff

Robin D. on

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The staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...

EuQuasia L. on

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good thanks

lori k. on

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Very clean. Great customer service.

Chi Lin G. on

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I was only here for a short time but my experience was great

carmelita k. on

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The staff were accommodating and courteous. Definitely a good moving and storage company.

todd f. on

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Great people. Helpful on several occasions.

Thomas J. on

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It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.

Gilberto O. on

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excellent service

trenton b. on

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Very nice place!

Mary G. on

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My furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. Thanks!

amy b. on

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Amy is awesome!

Jesse B. on

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A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.

chad d. on

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Highly recommended.

Jennifer B. on

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Representative was responsive and went above and beyond what I asked for!

alicia b. on

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I was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.

Detrick W. on

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Absolutely great customer service and very courteous.

Jed D. on

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Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

chad d. on

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I would recommend without hesitation.

alicia b. on

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I don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.

Brandon A. on

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Great place!

jessica t. on

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Staff was knowledgeable and friendly.

Martin r. on

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Very clean facility!

Marvin Y. on

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Great customer service

John G. on

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Very helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.

Sarah M. on

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Longer hours on the storage unit would have been nice, otherwise a great experience!

matthew k. on

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Great place to store your personal items. Very military friendly no complaints

james c. on

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We were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!

Dan M. on

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Love working with staff at Boundary U-Haul!

Milton T. on

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Overall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.

Rachel R. on

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I have filed a BBB complaint for billing practices.

john h. on

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It was overall a good experience. The app made it better.

amy s. on

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Staff was great!

Audrey C. on

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Not very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how p

justin b. on

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Customer service lacks.

Ryan R. on

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Poor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaul

Nicole K. on

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An excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.

Brandon A. on

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Very clean facility

Curtis M. on

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Who ever the manager at this store was a really cool and professional 10/10

Ed B. on

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Your entire staff was extremely professional and friendly.

David N. on

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No issues

Cheryl M. on

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I really appreciated there being multiple flat bed carts available for use. I was able to load my storage unit and unload very quickly.

Dewanda H. on

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If I need to rent a storage unit again I will come back to you guys

Keith R. on

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Jasmine is so good at her job, explaining everything to us when we checked in! Really like all the carts on hand. Felt like our Goods were safe at all times. Great Facility! Very well managed!

brittany z. on

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I was very impressed with our Uhaul storage experience! The unit was very clean and secure. So secure, I even struggled getting my unit open without the alarm going off, so I KNEW a robber couldn't;)