Customer did not leave a comment.Lewis K.
Customer Reviews for U-Haul Moving & Storage of North Anchorage
Anchorage, AK 99504
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app went blank during check in. Please fix that!Franz R.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Skyler H.
Customer did not leave a comment.jeffrey S.
Just keep doing it exactly how you're doing itFrederick H.
The staff is AWESOME!! Keep up the great work!!Vonice L.
Customer did not leave a comment.Sabrina K. | First Impressions
Truck ran very rough. Glad my move was not a long one. Should service vehicles more often.Karen K.
Communication works well. When I returned the uhaul, I got called twice to see when I would be returning it.delilah E.
We appreciated the location very near our home and the Glenn Highway. The truck worked well with no problems. Thank you for your service!Karl S.
Customer did not leave a comment.Glenn M. | Online Move In
Both times I have rented from this location the staff has been unconcerned about the safety of the trucks, the maintenance of the trucks and the welfare of the customer. One bad experience can be overlooked, but a repeat negative experience means I will not return to this location.Sylvia B.
Customer did not leave a comment.Thomas F. | Overall Experience
Customer did not leave a comment.Roy B. | First Impressions
The staff was wonderful. However, the computer system made it difficult for staff to do their job, and assigned me an occupied unit. The staff worked diligently to get me squared away, but between the initial reservations glitches, computers freezing and wrong units, the score is lower.Juliana C. | First Impressions
Recommend not having the customer park the equipment in the storage area, among other equipment. The drop off/return location should be used.Bernard H.
Customer did not leave a comment.Roland C.
The customer service agent did NOT explain how to read the re-fueling guide on the contract(explained upon return after over-fueling). This combined with the fuel gauge on the vehicle not accurately displaying while filling led to a half tank overfill (roughly $50 in fuel). It is understood that u-haul doesn't offer a refund for customer errors such as this, but they also offer absolutely no solution after the customer service agent neglected to offer a thorough explanation upon rental. We were also told that we had a 1 hour grace period if we were late. We called ahead and warned we'd be late, they said we'd be fine, and still we were charged for an entire day after we left. All told We feel we were overcharge by approximately $90. My final take on the experience is NEVER RENT FROM U-HAUL.Jacob R.
Customer did not leave a comment.Jason G. | Overall Experience
Customer did not leave a comment.awstin D.
Customer did not leave a comment.Wade K.
Quick and easyZACHARIAH J.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.ossie D.
great customer service at North Muldoon locationTerri C.
Customer did not leave a comment.Susan O. | First Impressions
I was helped significantly by your facility and it is the bougeyest storage unit I have ever had. I feel like my belongings are safe, if I need anything that the staff will be there for me, and like I'll be able to keep moving forward with my life thanks to having this space.Sam l. | First Impressions
Customer did not leave a comment.Natalie W.
Customer did not leave a comment.Seth F.
I got the last van available so I'm happy that they had it. That said, it had a big crack in the windshield, and was out of gas. The rest of the service was great, so I'm overall happy with my experience.joseph C.
Customer did not leave a comment.Chudier L.
Unbeknowst to me the truck had been in accident. Passenger door wouldn't lock from the outside. Steering column and dome lights were missing. Driver side visor was missing. Tires and studs were worn down. ( I got stuck several times in Fairbanks. ) Engine light came on, I was told to take it to Uhaul to charge. That process would have taken several hours??? When I returned the truck waited over 20 min no one came outside to greet me. Went inside waited an additional 15min. Told the young man my issues...he said wow. Horrible experience 😪Michael-John S.
Customer did not leave a comment.robert M.
Free donutsKenneth G.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.PAMELA N. | First Impressions
Customer did not leave a comment.Seanoa T.
Customer did not leave a comment.william f. | Overall Experience
This is Alaska. Uhaul roadside assistance did not have coverage for uhaul getting stuck so I had to pay extra out of pocket! And I payed for more than enough gas than what I left withalice A.
They were efficient.William T.
Communication is very poor. The late fees and extra costs are unreasonable. The manager is very rude and unwilling to show any willingness to help people that are experiencing a hardship. Facility had cockroaches in the restroom.Kasandra K. | Overall Experience
My only complaint would be to add a handle or something to hold the door down while trying to secure it closed. Those springs were tight, and with the slick conditions, trying to hold the door down while trying to rotate the latch closed was frustrating.Joesph W.
So friendly and helpful!Janey M.
Truck was dirty, windshield was cracked, wipers need replaced. Please have employees inspect vehicle WITH the customer so there are no discrepancies. $0.99/mile is outrageous!SHARON H.
Customer did not leave a comment.Austin E.
Packing materials for home item are pretty good but I noticed there was no â€œbrown paper wrapâ€ for items like entertainment center tempered glass or computer desk itemsâ€¦reginald S.
Customer did not leave a comment.PAUL B.
If someone locks their key in the U-Haul a $210 charge to have the key brought or picked up to unlock the vehicle is outrageously absurd and ridiculous. Paying customers that not only pay for a set rate for each day but for the mileages as well should not have to pay that amount of money or any money at all to get service or help when something like this happens!Ashley B.
Customer did not leave a comment.Jason G. | First Impressions
I have never used U-Box before. I have moved a lot in my lifetime and I have used professional companies. However, because I was moving so far away, I chose to use U-Box and U-Haul so that some of my stuff could be packed and at my destination when I arrived. No sleeping on the floor. Yay!!! This was so easy and painless. Someone took all my boxes and put them in the U-Box. Then I got them all delivered. They also put together my tables and bed. Everyone was so professional and courteous. All of my stuff arrived unbroken. I will definitely use this service again and I have already highly recommended this to others. Especially if it will take a while for your stuff to get there. Pack up that spare bedroom, extra dishes and clothes. So you won't have to spend extra to buy it when you arrive.Dorothy M.
Customer did not leave a comment.Dorothy M.
Nicholas was very helpful even with all my questions and concerns for renting. He was very patient with not only me but the whole process of me having to make decisions because my first options weren't available. Thanks so much for your help!NAtasha F.
My Service here is Always Excellent From the Storage to the Truck Rental and the Customer Service, Always Friendly and Helpful. I will Never Use Any other Service.kent R.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.Vicki H.
Customer did not leave a comment.Miguel M.
Staff was helpful and informativeLacey M.
Customer did not leave a comment.Corinna P.
They were very helpful and friendly.Helen S. | First Impressions
Customer did not leave a comment.Adeline W. | First Impressions
Customer did not leave a comment.Tim H. | Overall Experience
Customer did not leave a comment.Simone C. | Overall Experience
Wonderful customer service!Corinna P. | First Impressions
Customer did not leave a comment.Benjamin R.
Was told they can't help me and made no effort to even understand the issue.Kerri D.
I did not receive the lock I was supposed too on check in. Additionally, I signed up after being offered my first month free with a one way uhaul move. As I had a one way move I reserved a storage unit. During the visit to the office there were numerous computer issues and then, the day after I moved in, Uhaul tried to charge me for my first month. I'm very unhappy!BETHANN H. | Online Move In
Do not tell customers it's fine to use the dumpster and then charge them $100!!! Additionally, I drove one way once from eagle river and used maybe 15 miles. They're is no way that used nearly $40 in gas!!!BETHANN H.
Diane and her staff are very customer friendly and helpful. If you need a rental this is the place to go!edward A.
Nice and friendlyBrian S.
Customer did not leave a comment.JOHN M.
I was told 9am for drop off by my husband and so dropped it off at 9am and waited for awhile before my brother went in and was told that they don't start processing drop offs until 9:30 and to park it and leave the key on the seat. Why have a detailed return list if it's just thrown out the window?Angela P.
Customer did not leave a comment.Veronica P.
Customer did not leave a comment.Shelby C.
Customer did not leave a comment.CAROLINA C. | Overall Experience
Customer did not leave a comment.Dharyl I.
The crew there was very politepeter L.
The worst customer service. I cancelled my move in date and it was never noted. Changed the address, never noted. Elite movers were unprofessional who are contracted through them. It was the worst experience.Daniela T.
Customer did not leave a comment.ilsa b. | Overall Experience
Customer did not leave a comment.izaak c. | Overall Experience
Everything was perfect and worked out great. I appreciate that thay worked with me to make sure I got what I requested.donny W.
Great to work with! Moved out was easy and smooth.Judy R. | Overall Experience
Absolutely terrible customer service! I have been using this location for years but after the experience I had this time I will never be back. When I picked up the truck the windshield was cracked from the top to the bottom I notified the employee who said it was fine just let them know when I return that the damage was already there and I took a picture of the damage. When I returned the truck I arrived 10 minutes before the store closed the employees were sitting inside with the doors already locked. I called and one of the employees answered the phone and said â€œWe're closedâ€ I started telling him about the windshield and he hung up on me without saying anything. This all occurred during the stores posted hours. I'll never be back and will share my experience with anyone looking to rent a truck.Zack B.
Customer did not leave a comment.William D.
My experience with u-haul was extremely poor from start to finish. The people who set up the move in Milwaukee Wis. did not know what they were doing and could not give me accurate information about hiring movers to help me. They failed to mention that I needed a padlock and they thought that my pick up was a delivery. On the delivery end, there were serious problems that have since been resolved, according to a recent phone call that I received from the manager. I would have appreciated a larger U Box. 12' long would have been much better.Susan D.
Needs to be 24/7jonnathan R. | First Impressions
Customer did not leave a comment.Megan B. | Online Move In
I was upset tow was not included in insurance vehicle was stuck on the regular street we were not in a ditch or anything on a regular street and tires were crap and kept spinning. I had to pay hundreds of dollars to be pulled a few feet of a patch of ice. However the store manager Diane was extremely helpful the customer service was appreciated. I wish corporate would refund since I was not in a ditch or anything on a regular street I have pictures to prove it.Tara M.
Customer did not leave a comment.Akhech A.
Customer did not leave a comment.Christian H.
Staff was always friendly and very helpfulShelly c. | Overall Experience
Customer did not leave a comment.William G. | Overall Experience
Customer did not leave a comment.Shivonne G. | First Impressions
Nicer staff. Hire more reasonable people. I shouldn't be charged for trying to be safe and do the right thing parking a van during the several storms we had over the past month. Uhaul might not control the weather like the employee stated but Uhaul could be reasonable and understanding that I was just trying to be/stay safe. Not to mention only putting half of the miles that was agreed upon.Seth F.
This was the worst experience ever! The list is too long to l type!Michael M.
Customer did not leave a comment.Sean S.
Nothing everything was greatdonna W.
Very helpful and outstanding service is alwaysPaul C.
Customer did not leave a comment.Akhech A.
Customer did not leave a comment.Dena F.
I rented a uhaul and a storage unit because online uhaul stated that if you rented a uhaul moving truck or van that you would be able to get a storage unit as well with the first month free of charge. Well, I got the truck and went to rent the unit and the guy at uhaul charged me 85 dlars for the unit first month. I mentioned to him and showed him online where it stated that the first month was supposed to be free and he told me that they don't do the first month free u less your not an anchorage resident. I was extremely upset a out the situation. Because that's absolutely false advertisement and I really couldn't afford to pay that 85 dollars right then.Ashley S. | First Impressions
Customer did not leave a comment.Darnell L.
Customer did not leave a comment.DAVID F.
The vehicle had all weather or all season tires which is okay, but scary on day like today. Snow tires during alaskan winters is ideal. The vehicle seemed to have another issue but did get the job done. They had it fully defrosted (it was negative 13 overnight) and were very helpful! The truck bed was in fair condition, did find a screw and bolt from another customer but removed that hazard. When I had questions about my mirrors, they let me know my mirrors couldn't adjust in too many ways, which helped me adjust to what was needed. Things were clear during booking but the automated link for pre or post conditions wasn't very clear so I took extra documentation myself just to be on the safe side. I've used this location before and even when understaffed they do a superb job with what they can control. I'll book again in the future.Nils A.
Uhall is good but they need more friendly staffs and helpful ,,but is a close by and we live ityamundow g. | First Impressions
Customer did not leave a comment.Christian M. | Overall Experience
Rockstar customer service!Larry D.
Customer did not leave a comment.martin W.
Customer did not leave a comment.ADRIENE A.
Check out and check in yard guys we're awesome.Tricia B.
Customer did not leave a comment.Michael G.
We were very happy with the service, the delivery personnel were super awesome . Our stuff arrived in tacked . Thank you.Debra M.
Customer did not leave a comment.Winter W.
The whole process was smooth and easy. A bit spendier than I thought but the end result was worth it. Would definitely patronize againRian F.
Customer did not leave a comment.Amie V.
2 vans I tried to rent were on empty when marked they were different rates. It's time to hire a security guard to stop people siphoning your gas. Employees passed the buck but female employee provided credit so it was barely salvageable of an experience.Liv N.
He told me to check the mileage, I did it was a mile higher than what was indicated on the paperwork so I went in and told him, he said he adjusted it but when I got the final bill I was charged for that extra mile.Ann G.
Kudos to both Jaime and Austin!! Great customer service 👏Travis R.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.Tessie B.
Customer did not leave a comment.Jacquelyn D. | Overall Experience
I was very disappointed in the lack of "in town" rentals and having to pay extra for a "one way" rental. Nearly doubled the price I was expecting to spend.JENNIFER G.
Customer did not leave a comment.Edith P. | Overall Experience
Customer did not leave a comment.JADEN J. | Overall Experience
Customer did not leave a comment.Jennifer H.
I was really pleased to be helped by a professional renting from you all this morning...the lady that helped me was very professional on her job sending me links to my cellphone...also had an extremely great attitude with her...I hope in the near future I have her help me again...very much pleased with her professional attitudeopapo F.
Customer did not leave a comment.ASHLEY B. | Overall Experience
The truck was clean. As for the maintenence unfortunately the battery died after only driving it about 1 hour. Luckily we we are our home when it happened. Even though I opted out of the protection insurance Uhaul was awesome on making it all right. No charge on my part for the sendind someone out to find out the issue. I will for sure be using Uhaul again. Great customer service everyone.LaQuida B.
Customer did not leave a comment.Diana V. | Overall Experience
It's always a pleasure to do business with UHaul at Boundary Ave in Anchorage, Alaska.David V.
Customer did not leave a comment.Chelbi D. | First Impressions
Customer did not leave a comment.Charles R.
Customer did not leave a comment.YUMI M. | First Impressions
It was a clean and safe place to store my stuff. The facility and people were nice.Keirin J. | Overall Experience
Customer did not leave a comment.Aubrey E. | Overall Experience
Customer did not leave a comment.Chilin G. | First Impressions
Customer did not leave a comment.Christina W. | Overall Experience
Customer did not leave a comment.amber l. | Overall Experience
Customer did not leave a comment.Karen C. | Overall Experience
The alarm resets after a certain time, and go off if you don't swipe in again. It's loud enough to damage your hearing, which is unnecessary.Joe P. | Overall Experience
I work non typical hours. And having limited business hours to access my belongings is inconvenient. Yes 24hr access was offerd.. but it was for purchase. I feel $125. A month for one of the smallest units should include 24hr access. I also do not appreciate the yearly cost increase. I orginally got a storage unit because I lost my job and had to move due to covid. And I feel taken advantage of. Not only that. But there has been no talk about refunding the money I have already spent on this months rent. Maybe I dont understand how you do storage units..jon s. | Overall Experience
Always professional and great service at this location.KEVIN P. | First Impressions
Customer did not leave a comment.Diana V. | First Impressions
TOO EXPENSIVEJOHN B. | Overall Experience
Everything was well maintained and the employees was very helpful in every wayJames N. | Overall Experience
Customer did not leave a comment.Ethan M. | First Impressions
Beautiful, clean, modern, super secure. Very impressed with the entire facility!BARBARA K. | Overall Experience
It takes 2 hours to get answers when I would call. I was 4 times calling and was on hold 3 hours. Need to keep 1 or 2 people in front desk. We would have gone looking for employer to seek help. Needs more workers to be responsible.LUZ R. | Overall Experience
Great awesome place for your belongingsJovita M. | Overall Experience
Thanks 😊.mary b. | Overall Experience
Customer did not leave a comment.william f. | First Impressions
Customer did not leave a comment.Danielle L. | Overall Experience
Customer did not leave a comment.Raul V. | Overall Experience
The staff always professional and friendly. Very clean place.Nina F. | Overall Experience
Excellent facility and easy to use. My only complaint is that the annual price went up significantly each year.Jed D. | Overall Experience
Busy place but always helpful!Ann W. | Overall Experience
Thank you.Debra D. | Overall Experience
Customer did not leave a comment.Kim M. | Overall Experience
Customer did not leave a comment.tauinaolapuni f. | Overall Experience
Customer did not leave a comment.Ronald R. | Overall Experience
The facility seems short staffed (ALWAYS). Waited on hold for OVER two hours Saturday, and have been on hold, then called at the same time, requesting the status of a truck. The staff are disorganized at times (misplaced keys, vehicle whereabouts).ENRICO N. | First Impressions
Customer did not leave a comment.David B. | Overall Experience
The clerk was very professional and helpful throughout the whole check in processthurman r. | First Impressions
It’s safe, clean, and secure, I love it.Lose M. | First Impressions
I really enjoy the helpful staff at this location. I have been doing business with them since they have opened. I highly recommend them to everyone..Helen S. | Overall Experience
The gentleman that got my storage unit all set for me was great. I believe his name is Cade. He made sure I had everything I needed and answered all my numerous questions.Tami C. | First Impressions
Customer did not leave a comment.Jonathon S. | First Impressions
Head manager lady was awesome and helped me get my move-in process quickly, without any stress or problems. The facility was nice and clean when I arrived, and the cleaning lady in the storage was polite & helpful when I went to my unit. I highly recommend this uhaul facility. The employees are wonderful.Gracy L. | First Impressions
My unit got broken into and over $4,000 worth of stuff got stolen. My 24hr access never worked. Most the people working there had no clue how to operate their system or would close early/open latesteven c. | Overall Experience
Fhjkkkkkdesmond o. | Overall Experience
Customer did not leave a comment.Leland J. | First Impressions
Customer did not leave a comment.Donna s. | First Impressions
I was told that I would get a free lock on move in but there was no lock in my unit and was told I had to pay for it.Christopher C. | Online Move In
Customer did not leave a comment.dale e. | Overall Experience
All of my dealings with Uhaul so far have been 💯 positive. I would recommend it to anyone. Storage units in Anchorage clean, locked, organized, heated. Really a positive experience.Rosalie B. | First Impressions
Had billing issues need resolvedKENNETH P. | First Impressions
Customer did not leave a comment.BRANDON C. | Overall Experience
Being able to access your unit 24/7 would be nicecody S. | Overall Experience
thank you very much for my storage unit nice and warmWILLY T. | Overall Experience
Customer did not leave a comment.REGIDOR C. | Overall Experience
Customer did not leave a comment.JONATHAN A. | Overall Experience
Second day there, my neighbors lock was on the floor all drilled out busted in pieces and we opened the door and go figure it’s completely empty. Not very comforting it’s that easy to do that here and nobody noticed at all otherwise they’d of cleaned it up.Felicia H. | First Impressions
The service here is second to none. Each unit has its own security, which is well worth what you have to pay. You can also spend an extra $10 to have 24/7 access to your unit. I give this location 5 stars!JOSEPH C. | First Impressions
Customer did not leave a comment.randy r. | First Impressions
Customer did not leave a comment.Jose S. | First Impressions
It makes it harder now that everyone has to go online to get a unit or rent equipment. Some of us still do not feel comfortable doing that. After I have had my ID stolen multiple times I prefer I person.Helen S. | Overall Experience
Customer did not leave a comment.Cymone M. | Overall Experience