Customer Reviews for U-Haul Moving & Storage of North Anchorage

2219 reviews

5700 Boundary Ave   Anchorage, AK 99504

(907) 331-6233

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 331-6233

5700 Boundary Ave
Anchorage, AK 99504

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timmothy S.  |  First Impressions 
Rating:
5.0

Very friendly, and very helpful

BRANDON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
3.0

The truck I rented was absolutely disgusting. It smelt like wet dog and cigarettes. I couldn't even sit in the vehicle without the windows down. I would not rent another uhaul in that condition. The smell was horrendous.

RACHEL H. 
Rating:
1.0

Really rude customer service will never be renting from this location again

ALEXANDERIA H. 
Rating:
5.0

Customer did not leave a comment.

ROY J.  |  First Impressions 
Rating:
1.0

I was given my contract/gas sheet before taking my rental and the gas was highlighted at 3/4, and I was told to return it at 3/4. I returned the truck at 7/8, almost completely full. And I was charged for 15 gallons of gas because they told me I did not fill it up before I returned it.

NICOLE W. 
Rating:
3.0

Equipment was clean but not well-maintained. Tires exhibited a lot of treadwear and turned out to be a bit shy of recommended pressure. We blew a tire on the Alaska Highway. Could have been ugly but fortunately we were able to pull over safely just outside of a decent sized town. UHAUL did in fact dispatch someone in a timely manner.

ANTHONY C. 
Rating:
3.0

My code does not work

Sabrina N.  |  First Impressions 
Rating:
5.0

The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul in

Vicki h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Never move away perfect location👍👍👍👍👍

DONALD T. 
Rating:
5.0

Employees are easy to talk too, specially if you have a concern regarding the u-haul. Excellent service..

RANDY A. 
Rating:
5.0

Make sure the computers and scanners are working well so your good employees can do their job with ease. They were very helpful. Prices were reasonable.

WARD L. 
Rating:
3.0

Customer did not leave a comment.

Oriany G. 
Rating:
5.0

I am happy with your service!!!

SIDAT M. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

To have weekly rates on cargo vans

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

Leslie B. 
Rating:
4.0

Customer did not leave a comment.

SHAWN O. 
Rating:
4.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

The uhaul trailer itself leaked water on the inside bottom and the door let in tons of dirt/dust so my stuff was covered

Kristen K. 
Rating:
5.0

Customer did not leave a comment.

Aqpik M. 
Rating:
5.0

Thank you

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Brandyn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Had a conflict and the staff solved the problem to both satisfaction.

james k.  |  First Impressions 
Rating:
5.0

Guest service was friendly and professional, from pick up to drop off.

JEANNE D. 
Rating:
4.0

Customer did not leave a comment.

MACKENZIE C. 
Rating:
3.0

I had ordered an appliance dolly and they gave me a utility dolly. I had to drive all the way back to the location, adding mileage on to the truck, show them my actual order to receive my dolly. I just wish it was done right the first time. The people working seemed rushed and we were one of the first ones when they opened for the day.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Excellent, excellent service. VERY happy with my experience!

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

tanya b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
4.0

I will always use U-Haul to rent in the future

Kuka M.  |  First Impressions 
Rating:
5.0

Keep up the good work!

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

OSCAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
1.0

Be aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.

MAKOTO M.  |  Overall Experience 
Rating:
1.0

Worst experience ever. Back of truck smelled like dead fish. Had spots of fish slime and blood and the floor of box. Never got a call back from the Uhaul location after talking to the 800 # 3 times. I was then charged a $120 late fee for returning truck late even though I extended rental with the 800 #. Late fee signs conveniently had been newly posted in location 5 days later.

NOAH A. 
Rating:
4.0

Well run operation from pick-up to drop off. Thanks!

LOGAN H. 
Rating:
3.0

There was a possible safety issue. The driver side sun visor is broken and won't flip back up when done. For a really tall person this could pose a safety issue by obstructing the full view of the road. The truck was very clean inside and out. Engine ran well.

BREDE E. 
Rating:
5.0

Customer did not leave a comment.

LANCE C. 
Rating:
4.0

Customer did not leave a comment.

AMBER J. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA T.  |  First Impressions 
Rating:
5.0

Quick no hassle

MELVIN B. 
Rating:
1.0

I had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.

john s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELLY H. 
Rating:
5.0

Customer did not leave a comment.

ARTISHA F.  |  Overall Experience 
Rating:
1.0

My items were stolen as we were moving out. I called and management didn’t do anything, he never even took my name down but said he’d call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples’ items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is kristin.lookabaugh@gmail.com.

Kristin L.  |  Overall Experience 
Rating:
4.0

I like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staff

LENORA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

O'Raun A.  |  Online Move In 
Rating:
4.0

Understaffed, a line of 6 people and only 1 person working inside AND out.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Manuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna B. 
Rating:
5.0

Service on both ends was fantastic. They made it super easy. Thank you!

STEPHANIE M. 
Rating:
3.0

The trailer lights were broken so I had to rewire them myself on the highway . I rented the trailer at 12 butts was unable to take the trailer off the lot tell 4:30 in the afternoon because one of my friends storage lockers had an extra padlock on it that the staff could not explain or unlock for us when. I went to return the trailer at 4 and they charge me for a full extra day because I was a few hours late even though I did not take the trailer off the lot until 430. Then I told the staff if I was going to get charged for an extra day I might as well keep the trailer for an extra day and they sign me in real quick and said if I wanted the trailer for an extra day that it would be an extra $50 totaling 150 I totally felt like I was being ripped off the trailer is in bad condition the brake lights didn't work and the customer service was poor waiting on the phone for hours I will not rent from you guys in the future and I will tell everyone that I know about this terrible experience

TRAVIS P. 
Rating:
5.0

I had a great experience. We needed a Uhaul truck fast and for a short amount of time. It was ready when we got there. Thanks

ABRAHAM P. 
Rating:
4.0

Very nice staff

PATRICK N. 
Rating:
4.0

U-Haul as a whole needs to get it together and keep both online and in house inventory up to date. It wasn't the locations fault it was such as fluster cluck acquiring our rental it was "big" U-haul that dropped the ball. The boundary location did an awesome job at helping where they could. Big thank you to you everyone there! NEVER again will I do business with U-Haul.

GILBERT O. 
Rating:
5.0

They were great and very polite.

Mary Louise S. 
Rating:
3.0

the said 7/8 was the gas but it was 3/4 so it was 30$ to fill back up and went like 6 miles

JERRY R. 
Rating:
3.0

Clean equipment and professional staff.

JEDWIN R. 
Rating:
5.0

I rented for 2 utility dolly's but I only got 1

Abraham M. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
4.0

Equipment was clean; however the cigarette smell in the vehicles was strong. I also received a vehicle that I had to drive directly to the gas station which was very inconvenient.

Shannon H. 
Rating:
3.0

I have not received the email of my receipt. The establishment did not have a manager or lead on the property that could do overrides or corrections. I was told I would get a call that the issue had been corrected and I had to call and she said she would credit my bill 17 dollars and I am still waiting for the bill to show up in the mail

Lisamarie R. 
Rating:
5.0

Great place to do business wrt trailers,, trucks, moving supplies etc. Personnel were great and effective in doing their jobs. Appreciated the facility being well attended. Workers were helpful throughout the renting process. including the hook up, hitch / electrical check out, and return of equipment. I will be back again when needing to haul.

Joseph R. 
Rating:
5.0

Mary was fantastic! She is a newer employee and treated us very well by taking time to ensure that our rental agreement was complete and accurate. She has a pleasant personality, very customer oriented. Thank you Mary for taking good care of us! Mic and Janice Silva

Francis-Michel S. 
Rating:
5.0

Thank you

TUILOLI S. 
Rating:
5.0

Location was short staffed. Had to hook up trailer by myself. Had to move a trailer in front of it to get to it. No one to check to see if light's were working. We checked light's ourself. Trailer was dirty. Previous renters did not clean it. Upon return, store was closed because of internet not working. No one working at store during open business hours. Had to unhook trailer by myself. Good store. Good location. Very poor service because of staff shortage. Took 50 over 50 minutes on hold to speak to a representative to make sure they had checked in trailer today. The did, and charges were correct. That's why I recommend this location. Think they have help wanted sign posted. Need a job. Try show up at the location, they perhaps aren't able to answer the phone. There too busy.

mark M. 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  Overall Experience 
Rating:
5.0

Extremely knowledgeable staff. Hooked up and dropped the trailer for me, I didn't even get my hands dirty. The entire process of renting a trailer for 4 days was seamless and easy.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Stefanie M. 
Rating:
1.0

Poorly kept area where the employees expect some customers to return and unhook the equipment themselves. The area is full of ice and on a slope. The tongue of the trailer slid off toward the car after I unhooked it , trapping my hand and damaging the back of my wife's vehicle. The bloody hand will heal, but the damage will cost money to repair.

PEDRO B. 
Rating:
5.0

I rent from this location 5-10 times a year and it is always great! Super friendly, hard working staff. Everyone always works with urgency, but still being very personable. Please do not change anything!

THOMAS M. 
Rating:
5.0

It seems they were understaffed on the day I was checking out the cargo van. I had to wait a bit, which was not a problem. Felt like I was rushing them by waiting.

Derek B. 
Rating:
1.0

The customer service is awful. The man helping me had very bad attitude. The people there are very unhappy.

PARIS R. 
Rating:
3.0

No because the guy who was there did not know how to treat customers and he has no customers experience at all because he giving customers an attitude.

MAROL D. 
Rating:
4.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything

SARAH E.  |  Overall Experience 
Rating:
1.0

Not a single employee was wearing a mask, service was slow even though I was the only customer, and one of the staff deferred to my male friend about the details of my order instead of listening to me. Extremely dissatisfied, I will never go to this location again.

CAITLIN T. 
Rating:
5.0

Always great service!!

ANGELIQUE M. 
Rating:
2.0

See box 1

Seth F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

More available inventory of cargo trailers would be useful for customers.

WENDI S. 
Rating:
1.0

Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.

Ellen c.  |  Overall Experience 
Rating:
1.0

I received the truck on a quarter tank of gas and returned it on a quarter tank and after I returned it they filled the tank up full charging my credit card.

IAN A. 
Rating:
1.0

This is a review for accessing my ubox at the storage location after pick up. The manager Eric over the phone spoke to me as if he had no interest in helping me see how much they weighed and to access them to put more things in and take things out. He said a few hours then got more frustrated and said next day. He weighed them within the hour and I went in as soon as possible so they could re-store them. When I got there I asked where the uboxes were and he said over there. He was so irritated he wouldn't say anything else to direct his clerk. His clerk was helpful and respectful. He had to go back and ask him where it was. Afterwards of loading I couldn't close the box. It was a old box they said and significantly shorter than the rest. I let him know I appreciated his help and I had a lot going on , I'm renovating my home, to sell, taking 6 classes, working and taking care of my kids as a single parent fir 18 yrs. He said “my life is like yours” he then said he was taking 9 classes. He also said “well you got that single parent stuff down then” with a large laugh. I said not really, the Army helped and I could finally be with them more. His demeanor was as if I was bothering him by asking him for access and weight of my uboxes as well as why they aren't in my online profile. They are as closed reservations though but not easily viewable from current reservations. The first part of my reservation with the drop off and pick up was excellent. Today however was not anything I invoked for his overall interaction with me.

Cammie W. 
Rating:
4.0

Your staff was friendly, he explained everytihng in details and answered all my questiions.

ANSU D. 
Rating:
2.0

Very rude people called and ask questions and when I got there they said something different

LISA R. 
Rating:
5.0

Customer did not leave a comment.

OSOESE L. 
Rating:
5.0

Give a spare tire to anyone traveling through Alaska or Canada. The trailer I was given had no spare. I attempted to find one to no avail. I chanced it, based on the fact that I was told Uhaul did not give spares. Tire blew out in British Columbia Canada with no cell service for 2 hours. Had a spare been included, I could have changed it and continued. I was lucky in that I found a lodge who was able to help me. Simply put, to not include a spare tire is ridiculous on the company's part. If I have to make this drive again, I will not rent from your company unless a spare tire is provided. The customer deserves peace of mind when traveling. On the other side of things, the customer service was phenomenal when I had my issues. Everything was handled well and followed up very professionally.

SHANE M. 
Rating:
2.0

The wrong truck was moved to the pick up spot. When the staff was notified they went to get it then said they had a warm truck waiting for me if I hadn't started the pick up process using the app. Was the snark necessary during a pandemic? The truck the app assigned didn't have both of the hand carts requested.

Ann F. 
Rating:
5.0

I think the manager is top-notch don't change a thing genuinely cares about the customer about the equipment about the site presentation way above par now I am happy to go there before I was miserable nothing but problems people hanging out all night people that don't belong there now it's under control is the manager nebakanezer RickyBrossow I'm not sure about the spelling but the guy is on point everything attentive to my needs make sure everything is copacetic you just don't find it anymore I was greeted with kind employees they were alert of a customer in the showroom inform me that I would be out in just a moment in a moment is all it took yeah I like it I don't know who made the I think the manager is top-notch don't change a thing genuinely cares about the customer about the equipment about the site presentation way above par now I am happy to go there before I was miserable nothing but problems people hanging out all night people that don't belong there now it's under control is the manager nebakanezer RickyBrossow I'm not sure about the spelling but the guy is on point everything attentive to my needs make sure everything is copacetic you just don't find it anymore I was greeted with kind employees they were alert of a customer in the showroom inform me that I would be out in just a moment in a moment is all it took yeah I like it I don't know who made the changes but good job good on you makes a good on me so thank you. but good job good on you makes a good on me so thank you.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

CLAY C. 
Rating:
1.0

Customer did not leave a comment.

JOPET M. 
Rating:
5.0

This was by far the best moving experience I've ever had, I'll forever use your company when moving things.

CHAZ D. 
Rating:
5.0

Customer did not leave a comment.

JOANN C. 
Rating:
5.0

Very helpful. Easiest check-in I've ever seen. Good place.

William L. 
Rating:
5.0

When people rent uhaul - go over returning better (when store is closed) that part was challenging.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA N. 
Rating:
3.0

There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn’t being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.

MICHAEL R.  |  First Impressions 
Rating:
5.0

It was very nice

ROBERT U. 
Rating:
5.0

This location was great. The mid town location, not so well.

JOHN S. 
Rating:
5.0

No comment just appreciated for your ministering

TUIPALA A. 
Rating:
5.0

Loved the staff big shout out for Veronica Rick and Amy

caroline j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy m.  |  First Impressions 
Rating:
5.0

Everyone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.

BARBARA B.  |  Overall Experience 
Rating:
4.0

I reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.

Ellen c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

The Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.

Rogers B.  |  Overall Experience 
Rating:
4.0

I ran into a lot of trouble with your mobile app/check-in service. The app wouldn't load without connecting to your store's wi-fi. When I received a texted link to do the assessment, your website would not let me upload a photo of my gas gauge and odometer. I ended up getting waived through the process by one of your staff (a very helpful young man), but found that because the gas gauge didn't reflect what had been on the paperwork, I was charged $16 for using a very small amount of fuel that was well-within the range on the check-in/check-out instructions. The service and help at the location was top-notch. The experience using your app was sub-par.

HEATHER A. 
Rating:
5.0

I cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.

Viki K.  |  Overall Experience 
Rating:
2.0

I made my reservation online and spoke with some a person on the phone the morning before I got there; the truck had not been pulled out; it had not been warmed up; the problem with not being warm is I am on a time limit and 15 to 20 minutes warming the truck was in the brick of time I was paying for. Luckily I got back in time. The app on the phone did not work when I arrived. It said I was at the wrong location and said I needed to be at then gave the address for the location I was at, Your app sucks and dont work. the truck checkout list before leaving the lot did not come through on my phone until I was at my loading destination. To late to check for damage at that point. So your system has a cool outline but week infrastructure in my opinion based on my experience; I would not buy UHAUL stock on the stock exchange.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B.  |  First Impressions 
Rating:
5.0

Good Customer Service!

NIKKI K. 
Rating:
5.0

It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongings

John W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE C.  |  First Impressions 
Rating:
5.0

Everything was good, I always worry renting in Winter but tires, lights, lock was all fine.

PETER B. 
Rating:
5.0

We had a last minute need for a car trailer and they were excellent at getting us what we needed.

CRYSTAL J. 
Rating:
5.0

Customer did not leave a comment.

John V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Solomona S.  |  First Impressions 
Rating:
5.0

The staff went above and beyond during a difficult time in my life...

keenan M.  |  Overall Experience 
Rating:
2.0

The staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.

AMBER D.  |  Overall Experience 
Rating:
5.0

Ms. Veronica is simply amazing. She felt like family and went above and beyond to serve. Thank you for being so awesome!!!

Michael J.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff! Thank you much Veronica!

Roy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannialle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita S.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and the products were a real value. The storage was secure and super clean. Felt like an extension of home.

Daniel D.  |  First Impressions 
Rating:
5.0

Mrs. McDowell was awesome! She was very pleasant to work with and I appreciate her going above and beyond the call of duty. She is great at accommodating those who seek uhauls services, prompt but extremely thorough. The storage facility and store was very well maintained, organized and exceptionally clean. I’m looking forward to continue working with UHaul.

Emoni d.  |  First Impressions 
Rating:
5.0

With only one person working, I was very satisfied with the services provided. Very good job.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  First Impressions 
Rating:
5.0

None

Tommie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan o.  |  First Impressions 
Rating:
5.0

Very friendly

Jade G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P.  |  First Impressions 
Rating:
5.0

Great experience. Have been a previous customer but have never done this type of use. One way trailer and using the storage. Very smooth and great location with an amazing staff.

PETER MICHAEL T.  |  Overall Experience 
Rating:
5.0

Veronica is the BEST!!

Papaofo L.  |  First Impressions 
Rating:
5.0

Staff were extremely helpful in all aspects of storing, moving supplies and moving information . Veronica was great.

Michael P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam j.  |  Overall Experience 
Rating:
5.0

I'll come back again, if I need it

mateo v.  |  Overall Experience 
Rating:
5.0

The staff here is extremely helpful & friendly. The units are easily accessible and affordable.

Kevin N.  |  First Impressions 
Rating:
5.0

Thanks to Veronica I had all the best service including truck rentals.

FANNIE R.  |  Overall Experience 
Rating:
2.0

Horrible communication, the cancellation process took way longer than it should have and it was practically impossible to ever reach a human there. The storage building smells horrible all the time, there’s always garbage around. The storage room is dark, it’s extremely hot on the 3rd floor. Not impressed with this location at all. Not worth the storage rate

JOSIAH ALLEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah c.  |  First Impressions 
Rating:
5.0

Great staff, professional and helpful

Trina H.  |  Overall Experience 
Rating:
5.0

Veronica and her team are the best!

Jayly M J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas c.  |  Overall Experience 
Rating:
1.0

The storage unit was like working in an oven or sauna. Unnecessary hot. After hours the sliding door did not work with my access code making it impossible to move things in and out after I got off work. On most occasions there where no carts available, and people parked right in front of the door, making it difficult to load my truck. There were a lot of homeless people hanging around, and weird people riding around on the carts inside the building. Also people with dogs hanging out inside the building, and intoxicated people hanging around. I was never comfortable being there alone.

Julie S.  |  Overall Experience 
Rating:
5.0

Great staff. Very courteous to myself and daughter. Clean too.

KEVIN P.  |  Overall Experience 
Rating:
3.0

Initial and secondary assigned storage were BOTH occupied, storage areas were in the 80’s, and entry area was cluttered. Returned a rented trailer on time, but was contacted at drop off location (not Boundary) two days later, requesting I intended to return the item. Trailer was in the yard, but associate was too busy to follow-up previous call with customer.

ENRICO N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerry l.  |  Overall Experience 
Rating:
5.0

Not Applicable

Jamaille A.  |  First Impressions 
Rating:
4.0

It was frustrating when we first started using the storage facility years ago. According to corporate policy they determine what units to open and when. We walked by 15-20 empty units to get to ours. When asked why, they said they couldn't use those until corporate opened them in the computer. I guess that makes since somewhere.

Jason R.  |  Overall Experience 
Rating:
4.0

They could use some air circulation in the summer time to reduce the smell from other units stored items. During the winter it's good though. Helpful staff!

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE P.  |  First Impressions 
Rating:
5.0

From friendliness and helpfulness of staff, to secure storage units, to fair dealing during the corona crisis, I would rate U-Haul on Boundary Avenue top notch.

Terry B.  |  Overall Experience 
Rating:
5.0

Easy to use, great location and relatively inexpensive. My stuff was secure and I never felt it was in danger of being broken into. The staff is also great and friendly.

william o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa S.  |  Overall Experience 
Rating:
5.0

The sttaff was particularly helpful and friendly. Cannot praise them enough.

Janet B.  |  First Impressions 
Rating:
5.0

I shouldnt have to pay extra to access my belongings after hours. i work 72 hours a week and accessing my unit before 7pm could be difficult to do. All the staff was great, but them not having a good telephone system or intra messaging system that working properly caused me stress trying to reach someone in the store. I kept getting reservations which they couldn't help me. A good team needs equipment/ tools that works to get the job done. the staff made up for the lack of communication due to the equipment not working and me not being able to get a hold of someone.

alicia b.  |  Overall Experience 
Rating:
4.0

Rat pee was over my furniture in the back. GROSS! I didn’t have food stored there at all.

Rebecca E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane P.  |  Overall Experience 
Rating:
5.0

Thank you so much

Hiram C.  |  Overall Experience 
Rating:
5.0

The manager Veronica is awesome helpful and I recommend her

caroline j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fredrick c.  |  First Impressions 
Rating:
5.0

Great services I really like this specific location!

Fraylen G.  |  Overall Experience 
Rating:
1.0

1. With Covid19 no sympathy, constant excessive charges, 2. Makes difficult to make payments or if getting help situation to fix, not understanding at all 3. Doesn’t try to make customers feel we can come to agreement or better This is for Anchorage areas out of state cones off better understanding and hope to help with a situation

Karen L.  |  Overall Experience 
Rating:
5.0

Thank you so much for everything

Hiram C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irania M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Wonderful experience. It went very smoothly.

Angela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared D.  |  Overall Experience 
Rating:
5.0

Returned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.

John L.  |  First Impressions 
Rating:
5.0

The manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaul

Jasmine J.  |  Overall Experience 
Rating:
5.0

Excellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so much

Karen L.  |  First Impressions 
Rating:
5.0

Absolutely great fast paced in system, quickly and timely matter and just what I need also can access my storage 24 hrs I hate not being to get to my things that was a plus. Made it so easy👌

Karen L.  |  First Impressions 
Rating:
5.0

The employees at facility were helpful at this location and the Palmers store where I dropped off the truck.

christine o.  |  Overall Experience 
Rating:
5.0

Great staff! Very friendly and helpful. Thank you!

Chism L.  |  Overall Experience 
Rating:
5.0

I love this place. I call everyone there my Uhaul Family

Jennifer M.  |  Overall Experience 
Rating:
5.0

Simply thank you

DAMETRA M.  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help us multiple times. I highly recommend this place.

cynthia d.  |  Overall Experience 
Rating:
5.0

It was an excellent place to store my belonging.

Tommy B.  |  Overall Experience 
Rating:
5.0

I had a great experience 🤗

Darcy Y.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Jason L.  |  First Impressions 
Rating:
5.0

I found the facility to be very well maintained

kathy m.  |  Overall Experience 
Rating:
5.0

Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.

ANGELIQUE M.  |  First Impressions 
Rating:
4.0

Overall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.

Daniel N.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful service.

Detrick W.  |  Overall Experience 
Rating:
5.0

The staff is amazing.

CECILIA J.  |  Overall Experience 
Rating:
5.0

The attendant was willing to help with my special requests.

Martin A.  |  First Impressions 
Rating:
1.0

Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.

Josh R.  |  First Impressions 
Rating:
5.0

VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!

marva b.  |  First Impressions 
Rating:
5.0

Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff.

Brandon O.  |  First Impressions 
Rating:
5.0

Great service has been provided. Very helpful group of people that are working there.

James C.  |  First Impressions 
Rating:
5.0

From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY

Richard L.  |  First Impressions 
Rating:
5.0

Very personable and customer service orientated.

loanne m.  |  First Impressions 
Rating:
5.0

Highly recommend this Uhaul.

robin d.  |  Overall Experience 
Rating:
5.0

you guys are great

EuQuasia L.  |  First Impressions 
Rating:
5.0

The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!

Cyrenthia N.  |  Overall Experience 
Rating:
5.0

The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.

cynthia d.  |  Overall Experience 
Rating:
5.0

Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.

cynthia d.  |  First Impressions 
Rating:
5.0

I loved the online abilities, the easy access to the unit and the cleanliness of the facility.

Lisa Y.  |  Overall Experience 
Rating:
5.0

Very modern and especially clean, quite protected from weather, well lit, and seems very secure.

Leo L.  |  First Impressions 
Rating:
5.0

Very pleasant staff

Jackie G.  |  First Impressions 
Rating:
5.0

The staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...

Robin D.  |  Overall Experience 
Rating:
5.0

good thanks

EuQuasia L.  |  First Impressions 
Rating:
4.0

Very clean. Great customer service.

lori k.  |  First Impressions 
Rating:
5.0

I was only here for a short time but my experience was great

Chi Lin G.  |  Overall Experience 
Rating:
5.0

The staff were accommodating and courteous. Definitely a good moving and storage company.

carmelita k.  |  Overall Experience 
Rating:
5.0

Great people. Helpful on several occasions.

todd f.  |  Overall Experience 
Rating:
5.0

It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.

Thomas J.  |  First Impressions 
Rating:
5.0

excellent service

Gilberto O.  |  Overall Experience 
Rating:
5.0

Very nice place!

trenton b.  |  Overall Experience 
Rating:
5.0

My furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. Thanks!

Mary G.  |  Overall Experience 
Rating:
5.0

Amy is awesome!

amy b.  |  First Impressions 
Rating:
1.0

A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.

Jesse B.  |  First Impressions 
Rating:
5.0

Highly recommended.

chad d.  |  Overall Experience 
Rating:
5.0

Representative was responsive and went above and beyond what I asked for!

Jennifer B.  |  First Impressions 
Rating:
4.0

I was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.

alicia b.  |  Overall Experience 
Rating:
5.0

Absolutely great customer service and very courteous.

Detrick W.  |  First Impressions 
Rating:
4.0

Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

Jed D.  |  First Impressions 
Rating:
5.0

I would recommend without hesitation.

chad d.  |  First Impressions 
Rating:
3.0

I don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.

alicia b.  |  First Impressions 
Rating:
5.0

Great place!

Brandon A.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and friendly.

jessica t.  |  First Impressions 
Rating:
5.0

Very clean facility!

Martin r.  |  First Impressions 
Rating:
5.0

Great customer service

Marvin Y.  |  Overall Experience 
Rating:
4.0

Very helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.

John G.  |  Overall Experience 
Rating:
5.0

Longer hours on the storage unit would have been nice, otherwise a great experience!

Sarah M.  |  Overall Experience 
Rating:
5.0

Great place to store your personal items. Very military friendly no complaints

matthew k.  |  Overall Experience 
Rating:
5.0

We were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!

james c.  |  Overall Experience 
Rating:
5.0

Love working with staff at Boundary U-Haul!

Dan M.  |  Overall Experience 
Rating:
3.0

Overall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.

Milton T.  |  Overall Experience 
Rating:
1.0

I have filed a BBB complaint for billing practices.

Rachel R.  |  Overall Experience 
Rating:
5.0

It was overall a good experience. The app made it better.

john h.  |  Overall Experience 
Rating:
5.0

Staff was great!

amy s.  |  Overall Experience 
Rating:
2.0

Not very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how p

Audrey C.  |  Reservation 
Rating:
1.0

Customer service lacks.

justin b.  |  Overall Experience 
Rating:
1.0

Poor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaul

Ryan R.  |  Reservation 
Rating:
5.0

An excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.

Nicole K.  |  Overall Experience 
Rating:
4.0

Very clean facility

Brandon A.  |  Reservation 
No reviews have been submitted for this location.

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