Customer Reviews for U-Haul Moving & Storage of North Anchorage

Rating:

5.0

Great customer service with a well maintained vehicle. No problems at all, thx team

Rating:

5.0

They two people that helped us were amazing. You have a Great staff that does their job very well. Thank you for having people that can do a great job at their job.

Rating:

5.0

The inside was dirty and the back was not swept

Rating:

5.0

Gas was low when I got it but love the service

Rating:

5.0

Very well kept storage unit. Staff are very friendly, patient and helpful. When in the storage facility, appreciated the security

Rating:

2.0

No snow/ice scraper. Online check in is slow. Noone came out to check me out until I was done using the site. Fuel was not full.

Rating:

5.0

Delivery drop off and pick up drivers were very experienced and kind.

Rating:

5.0

Raymond was excellent but the bigger with long white hair was an absolute disgrace to your business. He had his personal cell phone out, couldn’t find my reservation, and didn’t know how to handle a difficult customer.

Rating:

5.0

The customer service here was wonderful

Rating:

5.0

I’ve used several U-Haul businesses in Anchorage and the valley and this is, by far, my favorite. The employees are kind and helpful. Will definitely only come to this location from now on.

Rating:

5.0

Picking up the rental was fast and easy. Staff was friendly and helpful.

Rating:

2.0

The check-in process on my mobile app wouldn't work. When I went into the store to have them check me in, there computer system was not working for about half an hour. The person who helped me was trying, but he was at the mercy of the glitch in the computer system which I understood has been a problem for awhile. If it wasn't for that delay, my experience would have been excellent.

Rating:

5.0

Excellent customer service and knowledge about each equipment. Got me on with the right trailer for the job I needed to complete!!!!

Rating:

5.0

Picking up vehicle was easy and quick. Bradley Michael was very helpful and let me know my reservation covered more than I expected. I 100% would use this moving service from this location again

Rating:

3.0

I cannot think of anything at this time.

Rating:

5.0

Everything was great from Pickup to drop off. All was very smooth transaction

Rating:

4.0

The delivery was fine and the loading and then the pickup went fine. Emails were constant keeping me up to date. Two frustrations happened: 1 the delivery date was changed for some reason - I had not made a request for it and called and a rep changed it 2 when calling the destination U-Haul, I was always led to a central calling center. This happened most of the time. I know the rep who delivered the U-Box had trouble getting in touch with me by phone. Communication was not easy. The week of the delivery time I wrote a Priority Mail envelope to the rep I had spoken to on the phone previously and who had confirmed the original delivery date for me, a date I wanted, but which was later for some unknown reason changed and I had to get on the phone to the central calling center and get it back to what I wanted, I sent that rep at the destination a Priority Mail envelope from the USPS where I live to ensure the delivery date and the delivery location, because I was flying to the facility where the U-Box was going to be delivered and I wanted to make sure date and place were understood. On the day of the delivery, the woman who delivered the U-Box got in touch with me-we were in the same town now. She delivered the U-Box and things went well after that. The day of the delivery I went to the U-Haul location that had received the U-Box to check with them and confirm the details and the staff person was nice. I was pleased with the reps' attitude and helpfulness. On the phone after the U-Box had been emptied and sat at the facility, I called a rep on the main U-Haul phone number and told him I wanted to stop the autopay system I had used. He said it would take time to finalize all details. He wanted also to send me a text about the U-Box pickup from the facility where it had been delivered and where I had unloaded it, and I told him, it was out of my hands now and the pickup of the empty U-Box was not something I could deal with or arrange. The storage facility staff knew of the U-Box where it had been delivered only a day before and I had been in contact with them during the entire month-long process. The U-Haul rep ready to pick up the U-Box, which was empty, knew the phone number to arrange the pickup of the box and the time they would be open. She would have picked up the U-Box the same day it had been delivered and I had unloaded it, but her busy schedule did not allow her to come that same day to pick it up. I am not sure the man at the main U-Haul number mentioned that this was a new development in the order I had arranged in August. I could not be responsible for the pickup of the U-Box which was now empty. The local U-Haul location and the rep to make the pickup knew it was empty, they knew where it was, and the storage facility phone number of its hours. I felt like he was trying to rope me in on a further detail which I had no ability to help with and no ability to authorize or change.

Rating:

5.0

Staff provided outstanding customer service. Diane does a great job! Thank you for your helpfulness!

Rating:

5.0

This was an amazing U-Haul facility ... the nicest I've seen. I stepped out of the truck and an associate was already there unhitching me. It was the fastest check-in I've ever had!!!

Rating:

5.0

Thx to Dianne

Rating:

4.0

It seems excessive to for getting the trailer back 25 minutes late.

Rating:

5.0

Diane, Aimee, and Joe are the best!

Rating:

4.0

Most of it was great, except a $25 cleaning fee. Not sure why I had a cleaning fee from moving 3 pieces of furniture.

Rating:

3.0

My original reservation at Rethink Home on Fireweed in Anchorage was abysmal. The customer service was horrible, and I had to visit two other locations just to get a vehicle that barely met my needs. The dealers who are issuing U-Haul trucks need to be held to a higher standard of service in order to carry the U-Haul brand.

Rating:

1.0

I was charged for damage/missing items ($200) that were not detailed in the final receipt. If this was the Applicance dolly, I brought it back in the showroom and pointed this out to the counter person.

Rating:

4.0

I found the shipping experience with U-Haul very good. The box was delivered for loading as scheduled. Shipping to final destination was quicker than expected. The box was properly stored until I could have it delivered to final destination. Pricing was fair and reasonable. I would use U-Haul again.

Rating:

5.0

Thanks Bradley for the amazing customer service. I definitely will recommend this U-Haul location to others.

Rating:

1.0

When returning, I pulled up to the designated area and sat there for several minutes. I walked in to find an employee; the person behind the desk looked at the security camera viewing my vehicle and said "there should be two guys out there" (there clearly weren't any employees out there). He dismissed me and told me to find one of the employees supposedly out by the return area.

Rating:

3.0

The front window outside and inside of the 10' truck was dirty. I needed a ladder to clean the outside window.

Rating:

1.0

We paid our rent and then circumstances had us move out one week after we paid our rent. There was no refund available I was told. I’m sure they’re renting out the unit that I was in and getting another person whole month of rent all we’re asking is a prorated amount to be refunded us specially in this time of everything costing so much. I had requested the manager to give me a call and I have received none as of this date!!!

Rating:

5.0

Staff (Raymond) was very pleasant and professional.

Rating:

5.0

The staff was friendly and helpful. My concern is that somehow, my three-day reservation was canceled. I was given the option of a one-day rental. I was able to complete my move, but not how I planned to.

Rating:

2.0

Ok. I set it up.about a month prior for a 5x8 covered trailer and a hitch installation at this location. Two days before my move, Uhaul called to tell me there are no 5x8 available. The hitch installation guy set my appointment for 11:15 but didn't come in until 12:00. He told me it would take between an hour and a hour and 15 minutes. It took him 2 hours and it was pushing other appointments I had way back. After the installation was done, I went to get my 4x8 and found they moved that to another Uhaul.dealership. I drive over there and I see three 5x8 enclosed trailers and one 4x8 which they assigned me. I asked for the 5x8 but was told they are reserved for others. I know damn well their reservations were not made any earlier than mine. I also found my return location was 2 hours from my destination. I want to say the employees at both Anchorage locations were friendly and helpful and my rating is not based on their actions but on the Uhaul company policies.

Rating:

5.0

Above and beyond!!

Rating:

5.0

The women at this location are great! Efficient, courteous and a pleasure to know; I always buy supplies when needed.

Rating:

4.0

Great secure and convenient location for our household goods when we moved. Customer service was great. Hard to get ahold of the office by phone which was inconvenient when we no longer lived in town, but when we did reach staff they were great. Would use them again.

Rating:

5.0

The guy behind the counter has Exceptional Customer service it was a good experience

Rating:

5.0

It was nice meeting the people there

Rating:

5.0

Bravo…… what a seamless experience….. wish all businesses were modeled in this efficient manner.

Rating:

5.0

It is a great location with very very good staff. They are all exceptional and deserve a raise. My Ubox from Michigan arrived damaged by glass bottle with liquid breakage, leaking all over 5 boxes, causing some mold. But is *not* this location's fault. They were able to switch a Ubox for me promptly and were very very kind and empathetic in the process. Too bad insurance didn't help me, but that's all on Uhaul company as a whole. I struggled and fought for over a month with that issue, and eventually had to let it go without resolution on their part.

Rating:

5.0

It was convenient to start the sign in process online ahead of time and reduce the time I needed to work with the staff. The equipment was in ready, per my reservation, and in good order. The fuel gauge was not as clear to read, and though I was able to estimate correctly the amount of fuel I started at vs what was recorder by the pickup location, a more precise and digital reading from the dashboard would be more helpful.

Rating:

5.0

Next time if you owe money from a previous reservation, have it alert the staff BEFORE they start a whole new reservation. So we’re not wasting the companies time or the customers. After we did everything, it let us know at the end that we owed money from before and couldn’t get a new uhaul until it was paid for. Dont waste my time and don’t waste yours. Make an alert to the staff before they even attempt to try to get a new reservation. Please and thank you Appreciate it

Rating:

5.0

Location is good for my needs

Rating:

5.0

It was a great experience@

Rating:

1.0

My pickup was delayed by 3+ hours due to a late return from a previous customer. I received a phone call asking me if I was o.k. with the late return, which was weird as I didn't have a choice in the matter. They told me that they did not have other equipment to give me at that time to keep me on schedule. I asked if I would be getting a partial refund or if they were moving my return date back from the original time to the new time and I was told no they would not do either. I had resources for the move already scheduled to meet me at 12:30pm so the 3+ hour delay meant that I lost my help before I finished the move keeping me up until well after midnight doing the rest by myself. Now here is the real rub, there were 2 x 10' trucks there when I arrived 15 minutes early. The truck I was supposed to pick up had been returned early enough for it to be received, cleaned, and the engine cooled down. I was able to put my hand on the engine block which was cool to the touch, so I would guess it had been parked for over an hour. No phone call telling me it was back earlier than expected. I had already explained to the person who called me about the inconvenience of the delay and asked them to call me if it returned early. The vehicle was clean and it ran well. The only real bright spot was that the gentlemen I met when I picked up the truck (not the same person from the phone) was a joyous person and really gave off a welcoming vibe. I wish him the best, he was great. Unfortunately I did not get his name, otherwise I would be giving him a shout out here.

Rating:

2.0

Equipment was dropped off hours before it was due after hours. We were told we could not extend the rental due to it being rented out at 9am the next morning. Staff did not check on the equipment until 10am. Which delayed the rental of replacement equipment

Rating:

5.0

Everything went smoothly, no unpleasant surprises.

Rating:

4.0

Very courteous service and great equipment Thank you 😊

Rating:

4.0

I am leaving due to the constant increase to my fees. I simply can no longer afford this. Fees have increased yearly, & while I understand your fees, etc. have gone up - this has gone out of my range. I wish my salary had increased as much! I’m also disappointed that I cannot get a refund for my August fees. So now, you keep my fees PLUS rent the space out again. Oh well, perhaps that will help keep fees lowered for another 6 months or so.

Rating:

5.0

Amy was AWESOME !!

Rating:

5.0

I had to drop off the trailer at an unmanned location and was not aware I needed to drop my contract in a lock box so it wasn’t with me after unloading from my move. The drop location was two towns away from my new home.

Rating:

5.0

I love this Uhaul location in Alaska! The staff is super friendly and helpful, although they may not be the fastest with their computer use. However, they make up for it with great deals and well-maintained equipment. So, be patient if you have to wait in line - it's worth it! They are always ready to assist with anything you need.

Rating:

4.0

Make sure the inside windshield has been wiped down and clean. Having a clear view when driving off and sun hitting the window makes for a safety issue. And the windshield wipers effectively clear away water off from windshield.

Rating:

3.0

Not sure if there is anything they could have done to get me reimbursement but no effort was made when requested.

Rating:

5.0

Great staff, friendly and knowledgeable

Rating:

5.0

Tristan is the guy to go too. Thanks for your help

Rating:

4.0

The vehicle's alignment is so poor that it was difficult to keep it centered in my lane as I drove. It would go much too far to both the left and right with small corrections, then due to play that has grown into the linkage it would take a much larger correction then wander too far to the right. Additionally, the ramp would not come far enough out of the deck to mount on the deck as intended. While we were successful in the work we had expected to do, driving this equipment made it more challenging. Being a professional driver with more than 2 million miles behind me, were this my vehicle, its next stop would be an alignment shop, and then your house mechanic could fix the ramp with a little work. The franchise operator was notified of the condition of the vehicle. Please follow up with them to ensure that this gets corected.

Rating:

5.0

Didn’t wait long and service was friendly and fast!

Rating:

5.0

When going from Alaska to Washington, there are places in Yukon and almost all British Columbia, Canada, where you don't have phone reception. Luckily in Yukon I was able to call road side assistance only after dropping the trailer and driving 50 miles to get phone reception. In British Columbia they don't have reception at all and I got a flat tire. I had to keep pumping the tire so I can bring the trailer to a tire shop almost 100 miles away. With all that being said, I think trailer that will cross Canada should have a spare tire.

Rating:

4.0

Everything went smoothly, thank you. For the next customer, tell them where on the truck to look for the unit number… that took us a bit to figure out. Also, where the unit might be located when there are several similar looking units on the lot… we weren’t sure where to look or what to look for… for example, “the unit number is on the upper part of the truck box, over the cab and the truck will be against the storage building with a sign (say what the sign says)across the dash.” Otherwise, awesome service and helpful associates working - thanks again!

Rating:

4.0

Originally, when I booked the reservation, there was a 29 day guarantee of arrival. Then the arrival date got changed to 35 days later. The guaranteed arrival date was now July 21st, 2024. At 6 pm on July 21st, 2024, I received a text stating that there was a delay and that I would be contacted with a new arrival date. The next day, on the 22nd I received another text stating that my new arrival date is between July 22nd, 2024 and July 24th, 2025. On July 24th, I received another text that my UBox had arrived and I could schedule delivery. I contacted U-Haul and scheduled a self-delivery for July 25th, 2024. I had not yet received a call from the local U-Haul by 1 pm on the 25th and after several tries to call with no success, I drove over to the facility. I then found out that my UBox did arrive on the 21st and that the texts I received about the delay were erroneous. Regardless, they prepared my box for me to pick up later that day, which went fine and we retuned the box same day.

Rating:

5.0

The system requiring pic taking and drivers license is over the top when an individual is a repeat customer.

Rating:

5.0

The steering wheel is just sticky, but other than that it’s all good.

Rating:

5.0

The manger is all about customer service.

Rating:

4.0

great communication and the feeling that my personal belongings was well taken care of was the best

Rating:

5.0

The hours of operation were incorrect online. Nice facility

Rating:

5.0

Excellent storage facility! We appreciated the security, cleanliness, quality and service.

Rating:

4.0

I am looking forward for a great experience and a great safe feeling at this facility

Rating:

5.0

Honestly the best storage experience I’ve ever had. My stuff was safe and secure, I had no issues what so ever. The facility is super clean and I saw no signs of any critters! I will definitely use this location for my future rental and storage needs. Thank you guys :)

Rating:

5.0

Extremely clean facility, super helpful and kind staff! If we need storage again this will be our place!

Rating:

5.0

This facility was a pleasant experience. The staff was always friendly and helpful. If I am in need of a unit in the future, I will call again.

Rating:

5.0

I have been a customer at this U-Haul facility for 14 months. On one occasion, I contacted the management after noticing that the restroom was dirty and there were signs indicating that a homeless person might have been using the building after hours. After my feedback, I noticed significant improvements during my next visit, with a new, attentive staff member maintaining a clean environment. I am pleased with the excellent service and friendly team at this facility. I would certainly use their services again if needed and would recommend them to others.

Rating:

5.0

Diane and her team were friendly and helpful! They were able to help our non-profit organization assist a Veteran in need and we are very grateful!

Rating:

1.0

I would have said excellent or above average, however, upon opening storage door, I quickly realized that the units was waaaaay too small for what I need it for (an entire house). I then went into the main building to speak with a representative and he was understanding when I explained to him that I didn’t realize it at the time that I did the rental online that this unit was a medium sized unit and all of my stuff would simply not fit. The only help he offered was that he didn’t know what to do and said that I needed to keep calling in to see if something larger becomes available. In the mean time, I have an entire house to empty by next week and nowhere to put all of my belongings. A simple refund would have been nice, since I have yet to move anything in, let alone put a lock on the door.

Rating:

5.0

The card access wasn’t really covered online but in store staff got me going and up to speed

Rating:

5.0

Everything went smoothly. Would use again!

Rating:

5.0

Friendly customer service, very clean and safe.

Rating:

5.0

Convenience location off the highway. I was able to rent a van and load my belongings into the storage facility on-site as well as return the van when I was done! Thank you U haul!

Rating:

5.0

Staff went above and beyond when I needed to move out of the storage locker. I can not recommend the helpful, friendly, and professional staff at this location more!

Rating:

4.0

It’s in a run-down part of town, but it seems like the whole town is run-down.

Rating:

1.0

Main doors were always locked. Key card never worked. When I addressed these issues with the manager I was ignored. I chose U-Haul because you provided a service that I wanted which were hours of operation from 7:00 a.m. to 7:00 p.m. the doors and the staff were never there at 7:00 a.m. causing me delays to gather my work tools from the storage unit to work I haven't heard lost revenue due to that all because of a lazy manager who doesn't care about anything but herself.

Rating:

4.0

I appreciate how clean in sight and smell the units remained my entire time as a user. My only critique is the homeless drug users who would hide out in small spaces until after-hours and then they would eat and “play” at night when there wasn’t an employee onsite. There were several times I was uncomfortable there alone.

Rating:

5.0

Diane and her staff are working diligently for the customers day and night. Customer satisfaction and service are at the forefront of their priorities. Thank you for your dedication and attention.

Rating:

5.0

It would be nice to have lighting over the units themselves, to better see the contents.

Rating:

2.0

They didn’t have my uhaul ready and it also didn’t have any gas in it so I had to get gas before hand. They also rented me a storage unit on the first floor and then didn’t have one available. False advertisement

Rating:

5.0

We’re very helpful with anything I needed

Rating:

5.0

Pretty easy going throughout the whole thing, super friendly and helpful workers. Will definitely check them out next time I need anything they can provide.

Rating:

4.0

My unit was supposed to include a free lock inside for storing my items however it did not, the app for the truck did not work at all most of the time either.

Rating:

3.0

I say no to the low lit because there is no light in the unit, only in the hall.

Rating:

5.0

Excellent customer service from the guys that were at the office. They were shoving snow outside, clearing it for customers—good people who care about their safety and clients.

Rating:

5.0

I secured a storage but never used it so closed after two months as plans changed.

Rating:

4.0

Staff is generally unavailable at this location as they are almost always out and about helping other customers or handling other issues in the back of the store. When I opened the storage unit there was no one in the office space for almost 15 minutes.

Rating:

5.0

The guy that helped me was very nice.

Rating:

3.0

My overall experience was not great. Some kinda fraud when I would pay my bills with money order of 2hundred. I'd get late fees add on and constantly get notifications that said your last payment of 130 you still owe 70 plus the now fraudulent 50dollar late fee. That kept compounding, then I paid early to keep same rate for rest of the year. They kept over charging me to the new rate, and wouldn't expect the payments saying that it's partial. Then access another 50 dollar late fee . Next it compounds again. I had bad dreams and crazy anxiety of them auctioning my little bit of stuff off nightmares people. I believe the Boss lady Mrs Diane who is an absolute amazing manager is great and deserves a raise far as I'm concerned. Has emplimented a new system where they now take a picture of the money order. (I do always take a picture and the time/date. It's a good habit to use when paying with instruments like money orders cashier ,check ,checks. She's fair and will try to help you! I can't say enough about her professionalism! Mrs Diane you are a sweet special lady and I really appreciate your patience and help. I got my mother's pictures and few things back that would've been tossed out at a auction! Thank you for everything may God grant you passage in your time of need. Peace ✌️ outta here . Sincerely MMQ.