Customer Reviews for U-Haul Moving & Storage of North Anchorage

2300 reviews

5700 Boundary Ave   Anchorage, AK 99504

(907) 331-6233

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 331-6233

5700 Boundary Ave
Anchorage, AK 99504

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff go out of their way to be helpful. And I’ve learned to call early in morning to get someone at the rental location rather than a call center. These guys are BUSY and managing a lot, which makes the level of service they provide even more noteworthy. Thanks Aimee! Thanks Ric! Thanks Jasmine! Thanks Joshua!

Leslie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Germaine P.  |  Overall Experience 
Rating:
4.0

Clean appearance overall. Staff is nice and friendly. Great customer service. Thank you for your service.

Sherleen Marie O.  |  First Impressions 
Rating:
4.0

I gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.

erikka w.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

easter h.  |  Overall Experience 
Rating:
3.0

It was a real bother to the staff to help us. I understand the power was off but wow........

Tom S.  |  First Impressions 
Rating:
5.0

Other facilities in and around this city need to follow your lead.

richard s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arthur H.  |  Overall Experience 
Rating:
5.0

Great

Timmothy S.  |  Overall Experience 
Rating:
3.0

they were very helpful ,but short staffed waited 45min to get a truck.

Shawna b.  |  First Impressions 
Rating:
5.0

Great, friendly crew

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmothy S.  |  First Impressions 
Rating:
5.0

Very friendly, and very helpful

BRANDON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY J.  |  First Impressions 
Rating:
3.0

My code does not work

Sabrina N.  |  First Impressions 
Rating:
5.0

The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul in

Vicki h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandyn H.  |  Overall Experience 
Rating:
5.0

Had a conflict and the staff solved the problem to both satisfaction.

james k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tanya b.  |  First Impressions 
Rating:
4.0

I will always use U-Haul to rent in the future

Kuka M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OSCAR H.  |  Overall Experience 
Rating:
1.0

Be aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.

MAKOTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELA T.  |  First Impressions 
Rating:
1.0

I had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.

john s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTISHA F.  |  Overall Experience 
Rating:
1.0

My items were stolen as we were moving out. I called and management didn’t do anything, he never even took my name down but said he’d call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples’ items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is kristin.lookabaugh@gmail.com.

Kristin L.  |  Overall Experience 
Rating:
4.0

I like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staff

LENORA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

O'Raun A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  Overall Experience 
Rating:
5.0

My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything

SARAH E.  |  Overall Experience 
Rating:
1.0

Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.

Ellen c.  |  Overall Experience 
Rating:
3.0

There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn’t being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.

MICHAEL R.  |  First Impressions 
Rating:
5.0

Loved the staff big shout out for Veronica Rick and Amy

caroline j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy m.  |  First Impressions 
Rating:
5.0

Everyone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.

BARBARA B.  |  Overall Experience 
Rating:
4.0

I reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.

Ellen c.  |  Overall Experience 
Rating:
5.0

The Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.

Rogers B.  |  Overall Experience 
Rating:
5.0

I cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.

Viki K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA B.  |  First Impressions 
Rating:
5.0

It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongings

John W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Solomona S.  |  First Impressions 
Rating:
5.0

The staff went above and beyond during a difficult time in my life...

keenan M.  |  Overall Experience 
Rating:
2.0

The staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.

AMBER D.  |  Overall Experience 
Rating:
5.0

Ms. Veronica is simply amazing. She felt like family and went above and beyond to serve. Thank you for being so awesome!!!

Michael J.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff! Thank you much Veronica!

Roy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannialle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita S.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and the products were a real value. The storage was secure and super clean. Felt like an extension of home.

Daniel D.  |  First Impressions 
Rating:
5.0

Mrs. McDowell was awesome! She was very pleasant to work with and I appreciate her going above and beyond the call of duty. She is great at accommodating those who seek uhauls services, prompt but extremely thorough. The storage facility and store was very well maintained, organized and exceptionally clean. I’m looking forward to continue working with UHaul.

Emoni d.  |  First Impressions 
Rating:
5.0

With only one person working, I was very satisfied with the services provided. Very good job.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  First Impressions 
Rating:
5.0

None

Tommie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan o.  |  First Impressions 
Rating:
5.0

Very friendly

Jade G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P.  |  First Impressions 
Rating:
5.0

Great experience. Have been a previous customer but have never done this type of use. One way trailer and using the storage. Very smooth and great location with an amazing staff.

PETER MICHAEL T.  |  Overall Experience 
Rating:
5.0

Veronica is the BEST!!

Papaofo L.  |  First Impressions 
Rating:
5.0

Staff were extremely helpful in all aspects of storing, moving supplies and moving information . Veronica was great.

Michael P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam j.  |  Overall Experience 
Rating:
5.0

I'll come back again, if I need it

mateo v.  |  Overall Experience 
Rating:
5.0

The staff here is extremely helpful & friendly. The units are easily accessible and affordable.

Kevin N.  |  First Impressions 
Rating:
5.0

Thanks to Veronica I had all the best service including truck rentals.

FANNIE R.  |  Overall Experience 
Rating:
2.0

Horrible communication, the cancellation process took way longer than it should have and it was practically impossible to ever reach a human there. The storage building smells horrible all the time, there’s always garbage around. The storage room is dark, it’s extremely hot on the 3rd floor. Not impressed with this location at all. Not worth the storage rate

JOSIAH ALLEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah c.  |  First Impressions 
Rating:
5.0

Great staff, professional and helpful

Trina H.  |  Overall Experience 
Rating:
5.0

Veronica and her team are the best!

Jayly M J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas c.  |  Overall Experience 
Rating:
1.0

The storage unit was like working in an oven or sauna. Unnecessary hot. After hours the sliding door did not work with my access code making it impossible to move things in and out after I got off work. On most occasions there where no carts available, and people parked right in front of the door, making it difficult to load my truck. There were a lot of homeless people hanging around, and weird people riding around on the carts inside the building. Also people with dogs hanging out inside the building, and intoxicated people hanging around. I was never comfortable being there alone.

Julie S.  |  Overall Experience 
Rating:
5.0

Great staff. Very courteous to myself and daughter. Clean too.

KEVIN P.  |  Overall Experience 
Rating:
3.0

Initial and secondary assigned storage were BOTH occupied, storage areas were in the 80’s, and entry area was cluttered. Returned a rented trailer on time, but was contacted at drop off location (not Boundary) two days later, requesting I intended to return the item. Trailer was in the yard, but associate was too busy to follow-up previous call with customer.

ENRICO N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerry l.  |  Overall Experience 
Rating:
5.0

Not Applicable

Jamaille A.  |  First Impressions 
Rating:
4.0

It was frustrating when we first started using the storage facility years ago. According to corporate policy they determine what units to open and when. We walked by 15-20 empty units to get to ours. When asked why, they said they couldn't use those until corporate opened them in the computer. I guess that makes since somewhere.

Jason R.  |  Overall Experience 
Rating:
4.0

They could use some air circulation in the summer time to reduce the smell from other units stored items. During the winter it's good though. Helpful staff!

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE P.  |  First Impressions 
Rating:
5.0

From friendliness and helpfulness of staff, to secure storage units, to fair dealing during the corona crisis, I would rate U-Haul on Boundary Avenue top notch.

Terry B.  |  Overall Experience 
Rating:
5.0

Easy to use, great location and relatively inexpensive. My stuff was secure and I never felt it was in danger of being broken into. The staff is also great and friendly.

william o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa S.  |  Overall Experience 
Rating:
5.0

The sttaff was particularly helpful and friendly. Cannot praise them enough.

Janet B.  |  First Impressions 
Rating:
5.0

I shouldnt have to pay extra to access my belongings after hours. i work 72 hours a week and accessing my unit before 7pm could be difficult to do. All the staff was great, but them not having a good telephone system or intra messaging system that working properly caused me stress trying to reach someone in the store. I kept getting reservations which they couldn't help me. A good team needs equipment/ tools that works to get the job done. the staff made up for the lack of communication due to the equipment not working and me not being able to get a hold of someone.

alicia b.  |  Overall Experience 
Rating:
4.0

Rat pee was over my furniture in the back. GROSS! I didn’t have food stored there at all.

Rebecca E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane P.  |  Overall Experience 
Rating:
5.0

Thank you so much

Hiram C.  |  Overall Experience 
Rating:
5.0

The manager Veronica is awesome helpful and I recommend her

caroline j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fredrick c.  |  First Impressions 
Rating:
5.0

Great services I really like this specific location!

Fraylen G.  |  Overall Experience 
Rating:
1.0

1. With Covid19 no sympathy, constant excessive charges, 2. Makes difficult to make payments or if getting help situation to fix, not understanding at all 3. Doesn’t try to make customers feel we can come to agreement or better This is for Anchorage areas out of state cones off better understanding and hope to help with a situation

Karen L.  |  Overall Experience 
Rating:
5.0

Thank you so much for everything

Hiram C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irania M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Wonderful experience. It went very smoothly.

Angela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared D.  |  Overall Experience 
Rating:
5.0

Returned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.

John L.  |  First Impressions 
Rating:
5.0

The manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaul

Jasmine J.  |  Overall Experience 
Rating:
5.0

Excellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so much

Karen L.  |  First Impressions 
Rating:
5.0

Absolutely great fast paced in system, quickly and timely matter and just what I need also can access my storage 24 hrs I hate not being to get to my things that was a plus. Made it so easy👌

Karen L.  |  First Impressions 
Rating:
5.0

The employees at facility were helpful at this location and the Palmers store where I dropped off the truck.

christine o.  |  Overall Experience 
Rating:
5.0

Great staff! Very friendly and helpful. Thank you!

Chism L.  |  Overall Experience 
Rating:
5.0

I love this place. I call everyone there my Uhaul Family

Jennifer M.  |  Overall Experience 
Rating:
5.0

Simply thank you

DAMETRA M.  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help us multiple times. I highly recommend this place.

cynthia d.  |  Overall Experience 
Rating:
5.0

It was an excellent place to store my belonging.

Tommy B.  |  Overall Experience 
Rating:
5.0

I had a great experience 🤗

Darcy Y.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Jason L.  |  First Impressions 
Rating:
5.0

I found the facility to be very well maintained

kathy m.  |  Overall Experience 
Rating:
5.0

Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.

ANGELIQUE M.  |  First Impressions 
Rating:
4.0

Overall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.

Daniel N.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful service.

Detrick W.  |  Overall Experience 
Rating:
5.0

The staff is amazing.

CECILIA J.  |  Overall Experience 
Rating:
5.0

The attendant was willing to help with my special requests.

Martin A.  |  First Impressions 
Rating:
1.0

Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.

Josh R.  |  First Impressions 
Rating:
5.0

VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!

marva b.  |  First Impressions 
Rating:
5.0

Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff.

Brandon O.  |  First Impressions 
Rating:
5.0

Great service has been provided. Very helpful group of people that are working there.

James C.  |  First Impressions 
Rating:
5.0

From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY

Richard L.  |  First Impressions 
Rating:
5.0

Very personable and customer service orientated.

loanne m.  |  First Impressions 
Rating:
5.0

Highly recommend this Uhaul.

robin d.  |  Overall Experience 
Rating:
5.0

you guys are great

EuQuasia L.  |  First Impressions 
Rating:
5.0

The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!

Cyrenthia N.  |  Overall Experience 
Rating:
5.0

The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.

cynthia d.  |  Overall Experience 
Rating:
5.0

Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.

cynthia d.  |  First Impressions 
Rating:
5.0

Very modern and especially clean, quite protected from weather, well lit, and seems very secure.

Leo L.  |  First Impressions 
Rating:
5.0

Very pleasant staff

Jackie G.  |  First Impressions 
Rating:
5.0

good thanks

EuQuasia L.  |  First Impressions 
Rating:
4.0

Very clean. Great customer service.

lori k.  |  First Impressions 
Rating:
5.0

It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.

Thomas J.  |  First Impressions 
Rating:
5.0

Amy is awesome!

amy b.  |  First Impressions 
Rating:
1.0

A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.

Jesse B.  |  First Impressions 
Rating:
5.0

Representative was responsive and went above and beyond what I asked for!

Jennifer B.  |  First Impressions 
Rating:
5.0

Absolutely great customer service and very courteous.

Detrick W.  |  First Impressions 
Rating:
4.0

Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

Jed D.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable and friendly.

jessica t.  |  First Impressions 
Rating:
5.0

Very clean facility!

Martin r.  |  First Impressions 
No reviews have been submitted for this location.

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