Customer did not leave a comment.KELLEY L.
Customer Reviews for U-Haul Moving & Storage of North Anchorage
Anchorage, AK 99504
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ellenore K.
Customer did not leave a comment.COLTON H.
You all did a great!! Latch didn't work on first rig, ladies then switched it out. Also I thought we left an essential piece of one of our beds in the truck and they guys went out in the sub zero cold and looked for it! Thanks for always being great!!TREYONNA S.
Customer did not leave a comment.Kyle W.
Customer did not leave a comment.thomas S. | Overall Experience
Customer did not leave a comment.Ann W. | First Impressions
The guy Austin at the Boundry location was very nice, very helpful, and explained some cost issues I had. The guy was great! Need more employees like him. ðŸ¤™ðŸ™ŒJOSE L.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.RUD P.
Truck was given to me with 10 miles of fuel before the light came on with no washer fluid at all and an engine knock. They forgot to give me the boxes I ordered in the truck with the rest of the moving supplies, and when I called later to extent my rental the person on the phone was beyond clueless instructing me to come in the next day (the day I would be moving with my truck) to figure it out. I called the 1800 number and was taken care of in 5 minutes. I've had good service at this location in the past but things have really slipped.JOHN M.
Don't charge someone $60 for gas they didn't use. You charged us 12 gallons for driving 11 miles!!!! Total BS.Cody C.
Customer did not leave a comment.OSOESE L.
Just figure out why the check engine light is on that's all. Also, the truck ran fine but it could have better tires for the Icy roads. I learned to drive in these conditions over 20 years ago and I also drove hundreds of huge motorhomes over the summer so I am not shy when it comes to driving something this size or larger. Someone else may have a hard time handling and it could be unnerving to be sliding and peeling out in the ice at stop lights. It wasn't terrible but I just wanted to throw it out there so you know. I loved the fact that I could pick the truck up and drop it off all on my phone! Another suggestion would be to warn people that the pick up process could take 30 min once they get there. That's all and thank you. It was a very simple a stressless experience and these are not complaints at all.Danielle O.
Customer did not leave a comment.ASHANA D.
The windshield washer fluid was not working for some reason. The windshield wiper's weren't working properly. Overall I enjoyed driving the vehicle.ALEXIE K.
The NEW management and staff were more organized and professional and worked with me. Also didn’t give my wife hassle when she had to go in on my behalf. Very Satisfied ThankYousantaclaus t. | Overall Experience
Great experience and help from Amy and Joe!! Great help!Ashley L. | Overall Experience
I paid for 24 hours but only used 10 hours. There was no money returned to me after. The truck did the job but was very old. I only drove 13 miles total. If the trip was longer, I would not have trusted the truck.JUNIOR C.
Fantastic experience! Would definitely rent from them in the future!Andrew C.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.GREGORY M.
Customer did not leave a comment.NEFTALI S.
So helpful with our move to Kodak! Thank you for the warm welcome to the island!Steve B.
First trailer had flat tires but we were able to switch trailers and i wa on the road in 30 min.Samuel S.
Reservation was accurate. Front desk was friendly and quick. Offered add ons and supplies but we were good.CHANCE W.
Customer did not leave a comment.PUNIPUAO P.
Customer did not leave a comment.roy b. | Overall Experience
Staff very helpful and knowledgeable!MONICA G.
We've always rented from this location, most of our rentals involve hauling stuff to Homer for family. This truck had very comfortable seats and was spacious for the long drive to Homer and back, but with our next rental, we will request a newer truck, this truck cost us $240 in gas alone. Not only was it a gas guzzler, but the truck still had trash in it, I'm guessing from the previous renter. And the inside of the truck felt like a mechanic had been in there, it was greasy and sticky. I had to wipe everything down because my hands weren't getting sticky and dirty from touching the dashboard, door and steering wheel. We returned the truck with no trash and wiped down, to be courteous to the next renter. This won't stop us from renting though, because U-Haul has very well Customerservice, I understand with the current pandemic going on, it has a ripple effect on everything. So despite everything that we experienced we continue to be uhaul customers.GORDON K.
Customer did not leave a comment.Deloris T.
Customer did not leave a comment.KEVYNN C.
Customer did not leave a comment.VINCENT M. | Overall Experience
Best service everJOHN B. | First Impressions
They gave me a 10' truck without winter tires on a day it was snowing. I barely got it out of my drive way that has a very very very slow decline. It was sliding around corners without any speed. I asked for a discount due to the hazardous situation I was put in and was told I would get a call before they charged my card after the assistant manager spoke with the general manager. All I was asking for was $20 off my bill. It's ridiculously poor customer service to put a faithful customer through all sorts of riggamerole for $20! Oh, and I have not received a call.LORETTA R.
Very helpful staffLeopoldo R. | First Impressions
Customer did not leave a comment.Kathleen A. | Overall Experience
The person at the counter was extremely helpful explaining how the key pages worked and what was covered with our plan. Then we under estimated the space needed and called about a larger unit. That person also was very helpful and got us moved over a few units over to the bigger one. It only took a phone call and a couple of minutes. Great great customer serviceLeopoldo R.
I'm not sure why I was charged for cleaning when I received it DIRTY! Not right!Angela P.
Excellant customer serviceRICKY H.
The young lady assisting me was extremely courteous. She went to the trouble of taking me to the storage building and showed me what to expect, ie. how to access and where the elevator was and it’s operation. When I signed up, she made it easy by showing me again. Excellent service, for sure! Most commendable!William G. | First Impressions
Customer did not leave a comment.AVA A.
Quick check out and super easy after hours return.JAMES D.
Better enforcement of employment drug screeningJOSHUA J.
Customer did not leave a comment.YOUNG K.
Customer did not leave a comment.LARRIES LEE PLEA W.
Customer did not leave a comment.MASON M.
I reserved a uhaul the night before and received a uhaul with a leaking/missing catalytic converter. The truck was so loud I had ringing in my ears the rest of the day and a bad headache. When I let the workers know once I returned the vehicle they didn't seem to care and I wouldn't doubt it if they rented the broken vehicle to another person after me. I think that if I'm going to pay full price for a uhaul it should be in well working conditionâ€¦Juan M.
Was frustrating that trailer was not available at pick up time, had to wait two hours but understand that was due to prior rental returning the equipment late. Staff was great!ROBERT D.
Make sure all trucks have full gas tanks and they are clean. The truck I got was so low on fuel I had to get gas before doing anything and the back had dirt and debris all over the floor. It also looked like some spilled coffee all over part of the wall in the back of the truck and no one had bothered cleaning it.Sharlette A.
Nothing. This location works hard and is short staffed. But when I asked staff to clean windows on dirty truck. Alaska fall road film. The staff were professional and efficient at getting truck ready to drive safely.Eligah C.
The staff were very friendly and helpful.ANA W.
Have rented many times from this location and they are always fantastic to deal with.KENNETH C.
Customer did not leave a comment.ed r. | Overall Experience
Customer did not leave a comment.JAMES B.
The sudden significant rate increase was a major deciding factor in closing out unit. Otherwise this is a great location for Storage. Very clean, Secure, Automated, has frieght elevator, and very goal oriented staff concerning Covid-19 safety and practices.Eligah C. | Overall Experience
Accommodating and helpful staff Great truck too!Maria W.
Was charged extra mileage only given 40 miles for the rental and it was more then 40 miles from store to store.Olga L.
I used 1800 number to make reservation. The location DID NOT have any such piece of equipment. They offered a similar but larger piece, which waS broken and unusable. Then found us one at final location. Will never use 1 800 number again!MARIAN R.
Customer did not leave a comment.RYAN H.
I was picking up my 26 ft truck and 6 x 12 trailer from this location to move from Alaska to Colorado. Prior to my pickup, I was supposedly contacted by phone to inform me that there were no available 6 x 12 trailers to take, however the email address I had on file was never contacted. This left me without half of my order even though I made the reservation 2 months prior to my move. When I'm picked up the 26 ft truck, I was told the fuel level was half a tank but upon inspection it sat on a 1/4 tank. I mentioned this to a representative who said they would update the contract to reflect the actual level. (When I returned the truck in Colorado, the contract still reflected 1/2). Upon loading the truck, I found that one of the rear dualie tires was at 40 psi, dangerously below the 110 psi indicated for the tire. I had to return to the uhaul location with my fully loaded truck to ensure all my tires were at pressure, even though the reps at Boundsey ensured they were all fine. In addition to all of this, I was offered a transit vehicle to reposition from Anchorage to Whitehorse Canada to which I would be compensated with a reduced rate. I decided to do this so long as I could have a car transport trailer to tow my second vehicle behind. When picking up this truck the next day, I checked the tires on this truck as well and found one of the dualies was completely flat. I had contacted uhaul roadside service about both trucks, which they instructed me to return to the uhaul location. In the timespan of 2-3 hours, I maneuvered both trucks back to uhaul where my 26 ft truck was checked for accurate tire pressure. The 15 ft truck that was supposed to go to Whitehorse was leaking from the valve stem where ones given a new truck, only I had to unload the suitcases and coolers I was storing in this Truck. All told, I lost half a day driving through Canada having to recheck every tire on both vehicles to ensure I wasn't driving them under inflated across 2 countries. I checked every tire myself on the new 15 ft truck and trailer, only to be told by the Anchorage team that â€œThose are all fineâ€. When dropping off the transit truck, I received a fee from the Whitehorse location for the fuel level even though I picked up that truck on E and was assured that I could return it at any level. We had to contact uhaul to get this fee removed, as this should have been a no fee drop off. When dropping off in Colorado, the agent I spoke to there asked if my truck was in an accident as it was noted in my contract. I stated about the tires, bur that was handled in Alaska. He also stated that the contract still reflected 1/2 a tank of fuel as my original contract, even though it picked up the truck with a 1/4 tank. Lastly, the furniture blankets I had rented were more than I needed for the trip so I returned most of them to Anchorage but was told they weren't on the rental contract. I had maybe 10 with me in Colorado, and was asked about the 50 blankets to which I had to explain again that I only Had a few left. I am extremely disappointed in the service I received from the Anchorage location, not only was I lied to about both contracts, but I was left with a lack of confidence with the trucks I was driving through some of the most barren and isolated areas of the US and Canada. Luckily we did not succumb to any hardships while traveling, but given the trouble we experienced starting out our move, I feel the Anchorage Uhaul team is to blame for this. I would not recommend them to anyone who is in need of their services based on the poor condition of the equipment and lack of honestly displayed to me.THOMAS H.
Customer did not leave a comment.GREGORY M.
Reserved a van online, paid for online. ($33) When I got to the U-haul shop they told me my debit payment was no good, and to get the van I ordered I would need a different cc. Charged for a box truck and insurance for additional ($71) returned the truck, and when I got my invoice email. Now my total is ($124) I'm not happy and I feel lied to.MARTIN H.
They were friendly and knowledgeable and made the experience simple. They all deserve a raise.TESSIE B.
It was very helpful ,clean, stuff very nice ,thanks 😊 Uhaul storage room keeps my stuff in one pieceCHOLTIRA R. | Overall Experience
Customer did not leave a comment.GREGORY F.
Customer did not leave a comment.NATHAN S.
Very nice administration, very friendly loving staff.rosalba c. | First Impressions
Real easy and helpful. Staff was on top of everything and helped me Taylor the rental to my needs. Much appreciated!LARRY R.
Customer did not leave a comment.Tyler R. | First Impressions
Edward Baker did a great job getting me exactly the equipment I needed in a prompt and courteous manner.DAVID M.
Customer did not leave a comment.STANISLAV F.
Customer did not leave a comment.CHARLES H.
Excellent service to the communitySOLOVA'A M.
Customer did not leave a comment.TYLER N.
Customer did not leave a comment.RUDY R.
The guy that took the uhaul off did not make any type of conversation . Did not ask how things went etc.donna M.
Gave me an unsafe truck I had to return and get a new one they didn't send me a new text to do the run through on the fuel, miles and cleanness of the new truck. I got double charged and have yet to be refunded.SEBASTIAN G.
Great customer service!!!JAMES D.
Customer did not leave a comment.Eleesa W. | Overall Experience
Charge people 200 for 2 daysWilliam F.
Customer did not leave a comment.MARY Z.
I am pretty sute the " movers" i hired on craigslist are uhual employees moonlighting with company vehicles. I cant prove ot 100%, but somethinga going on there that needs looking intoTammy H.
Great service! So helpful when we were in need. Would highly recommend using the U-Haul Facility on Boundary Ave.Jilene G. | Overall Experience
Customer did not leave a comment.Sophia P.
Customer did not leave a comment.Vicki h. | Overall Experience
The vehicle was perfect, very useful and everything was okay while we were moving our stuff. Very spaciousðŸ¥° UHaul is the BESTðŸ’¯MATHEW L.
Staff and storage facility were greatSteve P. | Overall Experience
Was charged 1033.86 for the rental when I was told to bring the truck back to anchorage after I told them I have to drive to Fairbanks to off loadCEDRIC T.
Not much to improve on since all your staff is super nice and helpful. Thank you for having great customer service!TINA R.
The tire pressure was low when I received the vehicle and they barely gave me a quarter tank of gas. Awful experience.Matteous C.
Customer did not leave a comment.Rick L.
Customer did not leave a comment.Johnnie L.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Richard H.
I rented a Uhaul space on Saturday and didnt use it.. came in today to get a bigger space and charged a whole new fee with nothing in return from the space rented prior... Only a refund from the truck i rented which says refunded but nothing in card yet. Please who do i need to talk to because i feel like getting charged for 2 spaces even tho i never used the first one i rented is a rip off.santaclaus T.
Coffee lol !!DANIEL R.
Customer did not leave a comment.LARETHA E.
Customer did not leave a comment.WILLY T. | Overall Experience
Customer did not leave a comment.CORISSA H.
Will be back!ann w. | Overall Experience
Customer did not leave a comment.LAWSON D.
I was very thankful using uhaulSERIGNE M.
The trailer said 5x9 it was a 4'2â€ x9. Paperwork said 5x8 my load would t fit in it because it wasn't size I rented. Cost me $100 to pay guy from willow to haul my load, U-haul didnt offer discount nothing. I wasted a day, $100 and $30 to rent your trailer. Very very very disappointed. If you actually read this, â€œdoubtfulâ€ call or email me back fir all details.TRACY R.
Customer did not leave a comment.CLARENCE P.
I can't think of any. The personnel were prompt and efficient. I have no complaints.SHARON M.
Customer did not leave a comment.LESLIE R.
Spending two hours of your rental time doing nothing but working through 1) staff inability to run computer effectively 2) staff training on company procedures. Eddie was great but he was going in 50 directions with two female staff who could not complete a purchase, finalize a rental contract or refund myself for packing items that were not used. Waited 40 minutes after getting my storage unit (1135) because there was a lock on it. It was a very frustrating. But kudos to Eddie who did all he could to serve customers and stayed pleasant and professional the entire 3 times I was there yesterday.KIMBERLY O. | First Impressions
Customer did not leave a comment.kristen k. | Overall Experience
Customer did not leave a comment.Hadley F.
Customer agents at counter are very busy and few. Waiting to ask questions further delayed service to several waiting customers. The agents were very professional and courteous, but were quite stressed to meet demand. They could use another individual in the main lobby as a resource to be able to answer questions and offer advice, while the two register agents process the check out customers. Having a separate check in agent outside could expedite turnaround as well. But I also recognize every business is finding staffing difficult due to Covid. Bottom line: staff are doing a great job with what they have, and I'm going to recommend the store to others and will be back very soon!John S.
Customer did not leave a comment.Mariah S.
Reduce pricesRICHARD J.
I will never use this facility nor Uhaul again in the future. Staff treated ever customer that I seen plus myself like it was an inconvenience. They did not explain the contract when moving in. When I rented my truck, I was told in my contract that I would have 1 month free rental, when I went to use that in Anchorage I was told that they didn’t do it anymore (even though on the wall it still says that they do). Every time I went to address the staff they were ignorant and in un-professional. Very poor customer service, and who ever is manager, should have updated classes on professionalism and customer service.Jared M. | Overall Experience
Customer did not leave a comment.BRETT S. | First Impressions
Customer did not leave a comment.Abby K.
As always I received excellent customer service from u-haul and I appreciate you!LARETHA E.
Have been to this location before and never had an issue. When originally went in to reserve a truck was told that none were available for the day as walk in and online the earliest I would be able to book was the next day. When looking online and after talking to customer service I was told multiple trucks were available for reservation and booked online. When we went back to the lot there were several size 10 and 15 on the lot. When we went to find the truck it seemed that there was a trailer attached after talking to a staff member we were told it was not although it was and had to ask another staff member to remove the trailer. It took 30 minutes from pick up time to actually be able to leave the lot.JAZMINE M.
Customer did not leave a comment.TIMOTHY M.
Great people. Great trailer. No waiting. I appreciate U-Haul!DAVID L.
Customer did not leave a comment.LAURA Z.
After dropping the uhaul off. I received my receipt for the service and noticed a fuel charge. The attendant Joseph Batcher incorrectly logged in the gas gage at 1/8 of a tank when I left it with a 1/4 tank exactly the way I was given it. I went back to the location to speak with a manager but no manager was on staff, called uhaul long wait time, so now I have to go in tomorrow to speak with someone about a refund.Joline B.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Michael S.
I need someone to please call me! I’ve left maybe 5 messages for management to call me back and haven’t heard from anyone. We were given 2 free months of storage and have been locked out 3 times and denied our after hours access. I paid the overdue amount even tho I wasn’t supposed to just to avoid any further problems and now I’m receive information on a move out? Please call me! Jen 907-980-9080Jennifer B. | Overall Experience
Customer did not leave a comment.Arielle I. | Overall Experience
Customer did not leave a comment.GEORGE S. | Overall Experience
Over priced and was hoping to be prorated for the last month. Staff was greatcory t. | Overall Experience
Mr Dennis and GM Mr Rick was very nice and outstanding! We had issues coming up with a UHAUL truck from New York State and they assist us with it. UHAUL truck was leaking water into our household goods.jenny c. | First Impressions
Very accommodating to hearing impaired customerEligah C. | First Impressions
Thanks for the 24 access..so i could move stuff in after work!!Ashley L. | First Impressions
Vertical helpful went way beyond in!!! Would refer the to my friend’s !!! Great experience ❤️👍👍👍!!!DONALD P. | First Impressions
Told I couldn’t get a storage unit because none available. Left the store went online and boom three units available and received on. Arrived and issued unit 1030 (reserved a first floor). Checked unit and it had a lock on it. Went back and he said he will work it out as I rented a $19.95 uhaul as well and he said I would have a unit upon return. Got in the uhaul and the fuel guage was off what he told me (took a picture) upon return I was issued unit 3030 (not what I reserved). Turning in the uhaul I mentioned I traveled a total of 12 miles and told him the gauge wasn’t at 7/8 but closer to 3/4. He assured me he would make a note of it and I wouldn’t be charged. I was charged $31 for fuel to go 12 MILES!!JOSHUA G. | First Impressions
Caring helpful peopleann w. | First Impressions
Clean appearance overall. Staff is nice and friendly. Great customer service. Thank you for your service.Sherleen Marie O. | First Impressions
I gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.erikka w. | First Impressions
It was a real bother to the staff to help us. I understand the power was off but wow........jessica t. | First Impressions
Other facilities in and around this city need to follow your lead.richard s. | First Impressions
they were very helpful ,but short staffed waited 45min to get a truck.Shawna b. | First Impressions
Very friendly, and very helpfulBRANDON C. | First Impressions
My code does not workSabrina N. | First Impressions
The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul inVicki h. | First Impressions
Had a conflict and the staff solved the problem to both satisfaction.james k. | First Impressions
Customer did not leave a comment.tanya b. | First Impressions
Customer did not leave a comment.MICHAELA T. | First Impressions
There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn’t being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.MICHAEL R. | First Impressions
Customer did not leave a comment.timothy m. | First Impressions
It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongingsJohn W. | First Impressions
Customer did not leave a comment.BRUCE C. | First Impressions
Customer did not leave a comment.Solomona S. | First Impressions
With only one person working, I was very satisfied with the services provided. Very good job.Sarah H. | First Impressions
Customer did not leave a comment.Susan O. | First Impressions
Customer did not leave a comment.Anita R. | First Impressions
The sttaff was particularly helpful and friendly. Cannot praise them enough.Janet B. | First Impressions
Customer did not leave a comment.fredrick c. | First Impressions
Customer did not leave a comment.Vincent L. | First Impressions
Simply thank youDAMETRA M. | First Impressions
Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.ANGELIQUE M. | First Impressions
Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.Jed D. | First Impressions
Very clean facility!Martin r. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!